Training Senior Manager Resume Sample
Marquis Kerluke
888 Avis Brooks,
Philadelphia,
PA
+1 (555) 839 0364
Work Experience
Senior Manager of Training
11/2017
-
PRESENT
New York, NY
- Support the development, roll-out and integration of the Value Excellence framework and toolkit in Asia Pacific from a capability perspective
- Lead the day-to-day development and roll-out of the Value Excellence academy, including self-assessments, an e-learning platform, and specific workshops to address industry events and organizational needs
- Advise business partners on value excellence concepts and applications, including competency models, trainings, activities for BP, etc
- Launch Excellence Framework and Platform
- Support in the continued evolution and maintenance of the Launch Excellence framework and toolkit for Asia Pacific (LEAP)
- Lead the maintenance and continued roll-out of the Launch Excellence academy, supporting country new product introduction teams on training and workshops
- Support local affiliates in the identification of potential risks for launches, and the development of optimal risk-mitigation plans
Training Senior Manager
06/2014
-
08/2017
Dallas, TX
- Be the means of contact and communication with Global BU & CtC team
- Coordinate with Brand Communication, Retail Marketing, Marketing Operations, Sports Marketing, Newsroom, Regional Marketing and Concept-to-Consumer teams to have integrated and on-time category product launches
- Prepare and organize sales training, KA Pre-lines, trade meeting presentations, tools and packages
- Develop and manage a global, modular training curriculum that covers both ‘hard’ and ‘soft’ types of training and change management, eg supporting the go live of new digital service channels, or improving the consumer experience with specific service dialogue skill sets, toolkits and competency development programs
- Completes and maintains accurate and current client files
- Develops safe, professional, exciting and comprehensive personal training programs
- To ensure CLS adherence, PKT, No Audit Defects on LPs, LTOs, NHO etc
- Implement PKTs, Learning Paths, LTOs
- Monitor resource performance and collaborating with Operations and Functional leaders, Subject Matter Experts and organize any training needed as per requirement
Senior Manager, Aces WW Training & Learning
03/2011
-
12/2013
Detroit, MI
- To ensure seamless Knowledge Transfer for all assigned processes from client location to Genpact Locations in BAU/Transition phase
- To work with client’s and L&D team in developing the L&D strategy for Knowledge transfer To create Learning Path for employees with internal/external stake holders
- Establish and maintain the knowledge management framework in a BAU Stage by regular updation of Process Documents
- Experienced in taking Com Skills Trainings
- Good skills on MS office
- Five (5) years’ experience in a Pharmaceutical Marketing, Medicine, Sales, Editorial, or Agency organization, with a solid understanding of the Medical, Legal, & DRA review of promotional or non-promotional/scientific materials required
- Demonstrated strong communication, organizational, time management, ability to facilitate, attention to detail, and process/systems skills required
Education
Vincennes University - Jasper Campus
2005 - 2010
Bachelor's Degree in Science
Professional Skills
- Strong oral and written communication and demonstrated human relation skills
- Strong communication skills, influencing and leading without authority
- Some prior experience managing and directing people
- Experience delivering training or hosting meetings using a web-based platform such as Skype, WebEx, or Adobe Connect
- Demonstrated knowledge of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practices
- Demonstrated knowledge of training and development industry best practices, instructional design, and adult learning methodology
- Experience in global medical device education, physician training, clinical sales and marketing roles
How to write Training Senior Manager Resume
Training Senior Manager role is responsible for training, digital, leadership, coaching, reporting, retail, security, planning, design, insurance.
To write great resume for training senior manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Training Senior Manager Resume
The section contact information is important in your training senior manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Training Senior Manager Resume
The section work experience is an essential part of your training senior manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous training senior manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular training senior manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Training Senior Manager resume experience can include:
- Measure progress and evaluate effectiveness of training and implement methods to improve training effectiveness
- Determine training priorities in conjunction with the VP of Training and Development
- Demonstrated relationship management, influencing abilities, ability in conflict management and negotiation required
- Demonstrated track record in continuous process improvements and sharing of best practices
- On-the-ground execution and deployment of training experiences
- Demonstrated energy and enthusiasm, ability to work within a fast-paced changing business
Education on a Training Senior Manager Resume
Make sure to make education a priority on your training senior manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your training senior manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Training Senior Manager Resume
When listing skills on your training senior manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical training senior manager skills:
- Demonstrated knowledge of GCP, Pharmacovigilance/drug safety and regulatory requirements, as well as analytical, organizational and planning skills
- Work effectively in an international multicultural matrix organization. Excellent written and spoken English
- Work with individuals at all levels and disciplines across the organization to communicate clearly and effectively – both verbally and in writing
- Good analytical skill and customer focus
- Preferable: Advanced - Articulate Storyline, Adobe Captivate, Familiar with Adobe Suite Products and instructional design skills
- Oversees the validation of program effectiveness and execution in our restaurants
List of Typical Experience For a Training Senior Manager Resume
1
Experience For Senior Manager of Training Resume
- Excellent written and verbal customer service communications skills
- Work closely with DMs to create an action plan for managers that helps further the objective, priorities, and vision of the company; consider situation,
- Command of adult-learning principles with demonstrated proficiency in previous leadership within the healthcare space
- Participate in the Agile development process, including on-going User Acceptance Testing on commercial systems
- Creates and facilitates workshops for POA and other training meetings, including prelaunch and post launch
- Analyze, design, develop, implement and evaluate learning for Commercial Stores Safety, Fleet and Compliance, Sales Management, Sales, Service, and Marketing
- History of successful performance through fast and focused execution, strategic thinking, and ability to foster a collaborative environment
- Depth of knowledge in Marketing or Medicine Operations that can be applied to a wide range of standard and non-standard situations, interprets client and business needs, assesses requirements/options and identifies solutions to non-standard requests
- Resolves day-to-day or routine problems using defined processes; takes a new perspective on existing solutions, Coordinates resources and sets priorities to meet short term objectives and deadlines within department
2
Experience For Senior Manager Merchandising, Training Resume
- Responsible for the evaluation of commercial, off the shelf (COTS) training packages to determine the vendor’s technical training capabilities, alignment of the product with SCE’s training portfolio
- Responsible for developing training activities, including backgrounders and FAQ’s on competitive products and updates associated with promoting and maintaining brand strategies and tactics
- Internal training or regional training experience required
- Recruit, develop and retain a team of direct reports to ensure they are proficient in their job skills and provide constant follow-up coaching to our Customer Service Representatives (CSR’s)
- Ensure required LMS training modules are assigned to trainees and coordinate user satisfaction surveys
- Maintain / update intranet pages with training content
- Mentor managers in training through one-on-one follow-ups
- Conduct Train-the-Trainer sessions in Training Center Locations
- Work closely with DMs & RVPs to identify SME’S within the field to help assist with our week 4 manager training
3
Experience For Senior Manager, Aces WW Training & Learning Resume
- Creates and manages a robust quarterly schedule of programs to include both instructor led and on-line training opportunities
- Acts as liaison between Training and Operations counterparts to obtain updates and support for new product development needs
- New programs and products
- Increase lead conversion rates
- Uses best in class means of training delivery including eLearning, self-study, computer-based training, audio/video, classroom and experiential learning to ensure the relevant team is trained and to deliver via a clinical account interaction model the attributes of our products and services
4
Experience For Senior Manager, Systems Training Resume
- Works strategically with training department across the alliance
- Establish and implement key metrics to track and communicate level of value and impact of training initiatives to all stakeholders
- Create new training materials as needed to support new functionality and requests from the business
- Work collaboratively with the Analytics and Operations teams to determine and support communication and training needs for users
- Ensures all developed materials are appropriately approved through the Medical/Legal/Regulatory (JRC) process
- Solicit participation in refresher courses; register and monitor participation
- Communicate with participants to ensure they receive the correct support materials and resources pre and post training activities; distribute and follow-up on completed surveys for all training activities offered through the department
- Work calmly and constructively under pressure and meet deadlines
5
Experience For Senior Manager of Sales Enablement & Training Resume
- Approximately 25-35% national travel required
- Conduct refresher courses for new hire managers, and internal promotions
- Assist with deployment of strategic training plans, including training manual, case study, materials, multimedia visual aids, computer-based training and reference guides
- Conduct TIPS/ServSafe or other mandated certification training sessions
- Confer with appropriate management to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations and technologies
- Day to day functional activities of Regional training support including performance management
- Measures the impact of training programs by conducting evaluations and focus group meetings
6
Experience For Senior Manager Physician Training & Education Resume
- Identifies gap/need assessments and design/develop training materials to support clients
- Makes recommendations for program development or delivery to address needs
- Partners with Learning Management System vendor and Learning Records Store System vendor to load and track courses and work through other processes as it relates to learning content or assessments
- Partners with Commercial Stores Marketing, Safety, Fleet and Compliance, Sales Management, Sales, and Service to offer consultation on most effective learning methods for launching new programs, services, strategies, or change in the business
- Program and project management for Commercial Stores leveraging off the shelf content provided by Bridgestone Commercial Online Learning Center for Store/District/Regional Managers
7
Experience For Senior Manager, Tavr Imaging & Training Resume
- Manages and partners with vendors to create eLearning, mobile learning, videos, other digital assets, and leverage technologies for effective learning and blended development options for Commercial Stores teammates
- Reports effectiveness of training efforts related to business results
- Evaluates, selects, and leverages training industry best practices/vendors/technologies and sells and spearheads management of them for Commercial Stores
- Facilitates Train-the-Trainer sessions, as needed, for sales or operations training
- Knowledge of U.S. and Canadian healthcare landscape including reimbursement, hospital marketplace and other healthcare-delivery locations and markets
- Expert-level knowledge of hospital hierarchy and how IDNs, GPOs, ACOs and other outside factors influence buying decisions
- Supervisory responsibilities of 1-2 direct reports
8
Experience For Senior Manager Retai Training Resume
- Expert-level knowledge of hospital finances and how a dollar travels through a system
- Responsible for blended learning solutions. Oversees the development of programs, contents and materials to be delivered in a variety of formats to include paper-based, e-Learning, and instructor-led courses
- Oversees the design process using instructional design best practices, including analysis, design, development, implementation, and evaluation
- Coordinate and delegate responsibility throughout the training team to complete
- Perform content evaluation and quality assurance reviews, including document reviews, courseware and design edits, and maintenance of existing training products
- Effectively communicates with cross-functional teams, interdepartmental teams, and Brand Leaders
9
Experience For Senior Manager, PDQ Training Resume
- Qlik Sense experience
- Creating standardized metrics
- Responsible for tracking expenditures needed for the department and communicate needs to VP of Training
- Technical expert (elearning and learning management systems)
- Provide regular updates on work progress to the VP of Training
10
Experience For Senior Manager Cyber Security Training Resume
- Oversees the work required for the Learning Management System
- Responsible for on-going development of direct reports
- New/enhanced training tools
- Base training standards
- Work collaboratively with external vendors and actively seek guidance, direction and professional development opportunities
List of Typical Skills For a Training Senior Manager Resume
1
Skills For Senior Manager of Training Resume
- Build and maintain strong relationships with key business partners. Strong analytical/technical problem identification / resolution skills
- Previous Training Product launch experience
- +5 years experience in the domain of Training and Change Management preferably in a Direct to Consumer Business model (eCommerce & Retail)
- Experience in instructional design and delivery including delivery to executives, managers, and associates in Lean and Six Sigma methodologies
- Experience in development and management of cyber security training programs
- Personal training experience and Life Time Fitness
- Technical or systems training experience
- Vendor management and relationship building experience
2
Skills For Senior Manager Merchandising, Training Resume
- Demonstrated steady career progression with increasing roles of responsibility
- Maintain and own design standards ensuring a consistent user experience
- Use a personal computer and Internet experience essential. Capable to work remote web media for remote communications and presentations
- Improve end-user experience with Knowledge Base
- Experience in project management and facilitation of process improvement initiatives across business operations and technology
3
Skills For Senior Manager, Aces WW Training & Learning Resume
- Through experience (5+ years) in the call center industry
- Solid knowledge of GCP, PV, regulatory requirements and Quality Management Systems
- Demonstrated proficiency in Microsoft Office Desktop Applications (Microsoft Word, Excel, and PowerPoint)
- Training initiatives for restaurant training
- Utilizing data and observation, conducting needs assessments to determine the developmental needs of management team members
4
Skills For Senior Manager, Systems Training Resume
- High competence in data and reporting leveraging Learning Records Systems and Learning Management Systems
- Customer focus; Organizing; Planning; Project Management, Problem Solving; Time management; Communications
- Ensures Trainers are promoting and selling personal training programs
- Own design and implementation of learning strategy moving from classroom led to JIT and high impact technology based learning
- Drive initiatives to make online learning engaging, fast and impactful across varying audiences
- Functions as a main point of contact for coaching and mentoring needs of Manager in Training and center specified region
- Responsible for training material preparation i.e. training material, presentation and speaker notes and coordination
5
Skills For Senior Manager of Sales Enablement & Training Resume
- Proficiency in using rapid development authoring tools (i.e. Articulate Storyline or Captivate) or Brainshark
- Analyze training needs and identify learning opportunities and objectives
- Works independently as well as with vendors to develop and execute training programs as appropriate
- Is able to deliver (and customize when needed) the Integrity Selling® 1.0 and 2.0 curriculum and ensures that all tenured representatives are able to utilize these skills in the selling process, to include follow up calls and Integrity Selling® resource utilization
- Conducts field rides with field sales personnel to assess competency and conduct additional training in the field when needed
- Facilitates programs through both classroom, mobile learning, and virtual meetings
6
Skills For Senior Manager Physician Training & Education Resume
- Ensures On-the-job checklists are up to date and Field Sales Trainer evaluation forms are completed and documented; validate pre-requisites are completed and passed at 90% proficiency prior to attendance of Essentials or Masters training programs
- Responsible for the effectiveness of training program assigned with ownership and quality control
- Active contribution in training program development and design
- Motivate participation in class and stimulate interactive learning environment
- Analyze the latest technology offerings form a learning industry perspective and make recommendations and business case to influence leadership
- Comfort with ambiguity and navigating uncharted ground
- Proficiency in using Microsoft Office Outlook, Word, Excel, and PowerPoint
- Be responsible for the full design cycle of the GTM Change Management training campaigns
- Contribute to and own the successful implementation of processes and systems to ensure trainees have achieved the learning objectives
7
Skills For Senior Manager, Tavr Imaging & Training Resume
- Regularly evaluate the functional needs of our learning management system and advocate for improvements or changes
- Maintain database (information site) as a custodian
- Add critical process information
- Organize information delivery for brevity, accuracy
- Assist department leadership team in employee recognition efforts
8
Skills For Senior Manager Retai Training Resume
- Manage improvement that is aligned with ‘Great Places to Work’ survey results
- Improve motivation and morale within department
- Take on additional strategic initiatives, as assigned
- Drive alignment across all vertical sport BU’s to maximize Graphics potential at key sport & brand moments
- >7 years in the pharmaceutical industry, preferably development and working in a GxP regulated area; broad understanding of global expectations of Health Authorities in the area of pharmaceutical development
- Experience in preparation, development and administration of controlled documents training programs and systems
- Considerable organizational awareness (e.g. interrelationship of departments, business priorities), including significant experience working cross-functionally and in global teams
- Practical experience in all aspects/phases of product and software development
- Previous experience as a Project Engineer/CAM
9
Skills For Senior Manager, PDQ Training Resume
- Relevant experience, preferably in insurance companies or call center environment
- Ales and program design experience
- Upervisory and managerial experience
- Veeva CRM or Salesforce.com experience,
- Manage and keep track of multiple tasks simultaneously
- Diplomatically obtain buy-in from teammates, leadership, and organization on new recommendations and changes needed to move the department forward
- Expert knowledge of the overall Supplier Lifecycle and specifically Supplier Management, OSFI’s Guideline B10 and other relevant regulatory requirements
10
Skills For Senior Manager Cyber Security Training Resume
- Motivates and coaches Personal Trainers to achieve revenue and session goals
- Lead and develop a team of Instructional Designers
- Track and maintain detailed development plans
- Participate in review and selection of instructional tools used by the team
- Pharmaceutical industry or medical device required
- In depth experience in preparation, development and administration of complex training programs (utilizing multiple modalities), curricula, systems and processes. Strong interpersonal and stakeholder management skills, customer focused approach, and highly effective teamwork and collaboration skills
- Analyse and simplify complex systems or processes into pragmatic solutions. Ability to interact with and present to senior leaders with confidence
List of Typical Responsibilities For a Training Senior Manager Resume
1
Responsibilities For Senior Manager of Training Resume
- Facilitates training project team meetings. Provide regular updates on the status of all design and development activities, completion of milestones and potential risks
- High level of organizational awareness (e.g., interrelationship of departments, business priorities), including significant experience working cross-functionally and in global teams
- Eliminate irrelevant information
- Improve enrollment processes
- Raise student satisfaction
- New facilitation methods
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