Senior Training Manager Resume Sample
Luna Barton
4826 Stamm Passage,
Phoenix,
AZ
+1 (555) 951 4715
Work Experience
Senior Training Manager
12/2015
-
PRESENT
Chicago, IL
- Planning and conducting meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition
- Organizing and assisting with leadership of Hilton's Blue Energy Committee consisting of members of key departments (managers, supervisors, and team members) to meet specific brand standard guidelines such as completing monthly committee challenge, generating improvement initiatives for SALT, team member recognition, community participation and sustainability efforts
- Measuring and evaluating compliance and success related to Quality Assurance Program to include meeting measurement goals on Hotel Balanced Scorecard
- Planning, organizing and coordinating implementation of all hotel Community outreach programs and fundraisers (include but not limited to Aloha United Way, Foodbank, Charity Walk, Beach Cleanup, Hotel Team Member Meetings, Recognition events)
- Maintaining annual budget for Training and Employee Relations
- Monitoring all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training
- Tracking, inputting, maintaining and auditing all individual team member training records to ensure full compliance with established corporate standards
- Developing an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity
- Assisting with Human Resources functions, as needed
CME Senior Training Manager SH
07/2009
-
10/2015
San Francisco, CA
- Identify alternate non-training solutions when appropriate
- Deliver Marketing Trainings/Workshops based on Marketing Training Plan
- Conduct role of support in Marketing capability improvement through Real World coaching and active feedback that related to learning programs
- Evaluate the overall success of the learning solutions; Interpret and discuss feedback with Marketing Business Leaders, and monitor impact and cost-effectiveness of learning solutions; Suggest improvements to further enhance learning program effectiveness and sustainability
- Proven ability to provide training to a global customer service organization with multiple locations
- Superior oral, presentation and written communication skills
- Experience developing online training with Articulate, Storyline, or Captivate
- Dedicate up to 20% to 40% time to travel on a monthly basis
Senior Training Manager Emeia
01/2005
-
03/2009
Houston, TX
- Experience developing online training with Articulate, Storyline, or Captivate methods
- Dedicate up to 50% of time to travel on a monthly basis
- Manage Trainer’s performance as they facilitate new hire programs and support the entire client initiative training
- Evaluate Trainer’s effectiveness and class management weekly
- Previous knowledge of creating materials for learning management systems highly advantageous
- Previous experience in designing and delivering sales, service and product training to management level within a luxury retail environment essential
- CIPD or equivalent adult learning qualification
- Affinity and experience within luxury retail
Education
University of Saint Francis
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Strong public speaking, written communication skills, and organization/project management skills required
- Strong project management skills and experience in managing complex, multi-disciplinary projects in the content of organization changes and training
- Strong influence, interpersonal, problem solving, project management follow-up and creative solution generation skills in a fast paced environment
- Strong teamwork, collaboration, and interpersonal skills with the ability to build effective work relationships
- Training delivery & Facilitation Skills
- Keep abreast of all training trends and techniques for developing leaders and improving sales skills
- Good proof-reading / copywriting skills
How to write Senior Training Manager Resume
Senior Training Manager role is responsible for training, business, leadership, retail, finance, credit, mac, auditing, printing, security.
To write great resume for senior training manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Training Manager Resume
The section contact information is important in your senior training manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Training Manager Resume
The section work experience is an essential part of your senior training manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior training manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior training manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Training Manager resume experience can include:
- Instructs customers on procedures, processes, techniques, and skills associated with interpretation of cargo, vehicle, and X-ray scanning equipment
- Effectively communicate with managers and other associates within the campus and organization
- Effectively interact with all levels of personnel in a fast-paced environment
- Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes
- Previous digital/e-learning design experience preferable
- Trains specific department trainers in effective techniques for training new associates
Education on a Senior Training Manager Resume
Make sure to make education a priority on your senior training manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior training manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Training Manager Resume
When listing skills on your senior training manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior training manager skills:
- Previous experience of effectively managing a senior training team
- Previous experience of effectively managing a senior training team within the field
- Experience in creating, developing and delivering training
- Experience designing and delivering sales and support training
- Creative mind who connects training needs to effective training means and solutions
- Previous experience in delivering sales, service and product training within a luxury retail environment to management level
List of Typical Experience For a Senior Training Manager Resume
1
Experience For CME Senior Training Manager SH Resume
- Experience with training methodologies, tools and processes, including those that support business process design and adult learning
- Experience of training design (curriculum writing – preferably in beauty and fragrance)
- Capable of obtaining medical and security clearances required to travel to DOD operated and manned facilities and bases OCONUS in the CENTCOM AOR
- Identify the training needs for department personnel and execute creative, high impact and sustainable approaches for meeting training needs/requirements
- Conducts internal stakeholder reviews and measures outcomes of training and training programs
- Manage the production and delivery of filmed training content for use in global retail training sessions
- Oversee and support the development of wholesale training materials during showroom markets
- Leads multi-person training teams on various large and small scale training projects, conducted at both customer and S2 sites, both CONUS and OCONUS
- Prepares and sends detailed training reports to customer and company management at the conclusion of each training event
2
Experience For Senior Training Manager, Duopa & Zinbryta Resume
- Focus on costs savings by planning and arranging travel accommodations as soon as practical
- Lead departmental onboarding activities and post-hire department training engagement
- Partner with operations leaders across all areas of operations to identify training needs and schedule training events to meet quality and productivity needs
- Manage and customize training content to meet local needs and track compliance to these training materials
- Drive a continuous improvement culture by coordinating and facilitating Continuous Improvement Essentials activities in partnership with operations leaders
3
Experience For Senior Training Manager Emeia Resume
- Lead and support the training team to create and evolve monthly materials/assessments on brand, product and service
- Oversee and lead the development of digital training materials
- Plans and executes training plans at customer sites both CONUS and OCONUS, to include in the CENTCOM AOR
- Provide design direction, develop and implement training activities and curriculum improvements
- Develop and implement standardized training programs across all site programs and verticals
- Analyze and understand data to suggest improvements for training, quality, and operations
- Microsoft office literate (to a high level on a mac)
4
Experience For Commercial Cards Senior Training Manager Resume
- Plans and manages project budgets and other resources
- Establishes strong relationships with other training functions across the company (ie, PD and Commercial) to exchange knowledge of programs across PDG and the wider organization
- Delivers presentations to senior leadership and stakeholders to communicate programs and support strategies
- English to a high level (a level or equivalent)
- Support at regional store manager conferences where necessary / required
- Oversee project management of translations & translation budget
- Oversee, lead, monitor and review the trainer’s delivery standards and performance to ensure ‘best in class’ delivery and continuous improvement
- Work closely with University Relations to coordinate IAG’s intern and analyst program covering recruiting, on-boarding, training and acclimating to firm and IAG
5
Experience For Senior Training Manager Resume
- Communicate to a range of organizational levels from executives to entry level personnel
- Ability and willingness to develop and enhance technical aptitude
- Results oriented, with a sense of urgency
- Exceptional professional attributes of self-motivation, dependability, confidentiality, and professionalism
- Leading / driving the training strategy process, including analysis, design, development, implementation, and evaluation of performance focused training curriculum to continuously improve the capabilities of the Duopa and Zinbryta Franchise Team
- Champions the creation, implementation and facilitation of property-wide initiatives to address service excellence
- Facilitates and organizes workshops included but not limited to; new associate Orientation, Job Skills, Service Delivery & Recovery, Supervisory Skills, Health & Safety, Serving Alcohol Responsibly, Food Safety, etc
6
Experience For CME Senior Training Manager SH Resume
- Formulates training programs and schedules based on knowledge of identified training needs, company operations, business systems or property changes
- Creates and updates department specific training material with the consult of department leaders
- Create high-quality training manuals and materials
- Proficient with PC applications, including Microsoft Office products
- Maintains records and prepares reports to evaluate performance of programs and monitor progress of trainees
- Experience in learning and development role including needs assessment, content development, design, facilitation and corresponding metrics to training and development
- Support the design, development and delivery of programs using a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, videos and lectures
- Act as business partner for all Population Health training needs with internal Mount Sinai collaborators, DSRIP partner organizations and other key stakeholders
7
Experience For Senior Training Manager, Duopa & Zinbryta Resume
- Take ownership on effectiveness of training programs and ensure quality of delivery
- Lead / assist in Training and/or related projects to drive for completion in good quality
- Review and enhance training materials to ensure good quality & accuracy and fulfill compliance requirement
- Manage process with DSRIP Project Management Office to review and prioritize clinical trainings
- Manage training-related relationship with 1199SEIU Training and Employment Funds
- Oversee consultants and other contract relationships related to training delivery and curriculum development
- Work with our Learning Management System Administrator to ensure that all course data is input and stored according to business needs and New York State Department of Health reporting requirements
- Maintain knowledge of training best practices and disseminates cutting edge practices in training, professional development and education
8
Experience For Senior Training Manager Emeia Resume
- Develops policies and procedures related to system, standards and best practices
- Develop and implement training programs and materials to ensure business requirements are met for effective operation programs such as customer service skills, systems, mailroom, back office, navigator training and student loan requirements and regulations
- Complete hiring and performance management processes to support a high performing training team
- Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provides highly skilled feedback on operations staff performance in scheduled training and informal skills based coaching
- Ensure that Training Coordinators, Training Developers and Operations staff are provided with up-to-date knowledge of project-related updates, processes, and procedures
- Lead the design and development of training curriculum, and manage training sessions and schedules with the Director of Operations based on the evaluation of the needs of staff and new hires in coordination with management
- Demonstrates behavior consistent with Company's Code of Ethics and Conduct
- Coaching qualification advantageous
9
Experience For Commercial Cards Senior Training Manager Resume
- Act in collaboration with Director of Operations as client interface for all training related functions
- Define critical competency requirements and methodology for competency assessments across all roles in sales
- Develop metrics to assess and drive improvement for all trainng programs in addition to administration of assessments to evaluate student knowledge and performance
- Assist product managers in the development of new-product launch training programs, go to market strategy, continuing sales training curriculum and marketing materials used by sales reps. Develop and present or faciliate advance product and mangement training building upon individual current knowledge and experience
- Research and review medical articles and studies, general sales training materials and market information to evaluate suitability and update training programs. Stay current with medical procedures and trends to implement the latest market and clincial trends into the training and development programs
- Responsible for project management and logisitcs of in-house new-hire training including but not limited to; pre-work, LMS system, testing, development of workbooks, playbooks, summary guides and printing
- Ensure the balanced seller sales process is implemented across training, and that reps exhibit defined proficiency
- Support of NAKO, mid-year, manager and any other meetings
10
Experience For Senior Training Manager Resume
- Monitor efficiency and logistics requirements of these programs
- Handle enquiries and ad hoc request with quality
- Conducts training through various course delivery formats such as lecture, practical exercises, field training, Computer-Based Training (CBT) or Web-Based Training (WBT)
- Conducts On-The-Job-Training (OJT) on proper image analysis techniques at customer sites, including customer OCONUS sites operated and manned by the Department of Defense (DoD) and other government agency personnel in the Central Command (CENTCOM) area of responsibility (AOR)
- Understands Company’s goal and purpose to continually optimize Security Service delivery
List of Typical Skills For a Senior Training Manager Resume
1
Skills For CME Senior Training Manager SH Resume
- Strong project management skills along with developed presentation and facilitation skills
- Exceptional decision making and facilitation skills
- Experience in a Training Management role or any similar combination of education and experience
- Consultation Skills: provide solutions through diagnosis, analysis, challenge, influence
- Partners with functional leadership to identify training and operational opportunities regarding service and technical skills
- Experience with online learning/training
2
Skills For Senior Training Manager, Duopa & Zinbryta Resume
- Brand, Template, and Content Management - Collaborate with Marketing in the creation of content and key delivery of strategic priorities
- Over 4 years sales manager experience, sales performance rating in top 30% for the past two consecutive years
- Experience with authoring software
- Experience in learning or people development
- Experience delivering virtual trainings
- Effective analytical and problem solving ability
- An analytical problem-solver who has the capacity to process new/complex issues and develop effective solutions in a timely fashion
3
Skills For Senior Training Manager Emeia Resume
- Medical device sales experience required
- Trainer experience
- Mac literate – experience with adobe design packages – familiarity with InDesign, Photoshop, Illustrator etc
- Ongoing sales training in collaboration with marketing on competitive activity and defense tactics
- Assessing current state of training
- Designing training programs
- Delivering virtual trainings
- Works with course developers providing instructional design guidance in designing, creating, and reviewing their courses
- Defines a global training strategy & approach in the context of the transformation of our People Operating Model – new ways of working and processes
4
Skills For Commercial Cards Senior Training Manager Resume
- Prepare training materials, including audio-visual materials, e-learning tools, and hand-outs
- Responsible for organizing and housing all relevant training materials in sharepoint/LMS
- Take active role in promoting communication with Sales Channel and Business Partners ensuring Training Activities fulfill expectation
- Develops a training delivery plan for the overall People Operating Model transformation
- Resume that shows steady progression in Training/Learning Management for the last 5+ years in a leadership role
- Ensures all training programs are clearly defined, developed and delivered via an appropriate training platform
5
Skills For Senior Training Manager Resume
- Drive and support the business to further embed a ‘self service’ culture for learning using digital content wherever possible
- Ensure compliance training requirements are being met
- Organizes and develops training materials, manuals, testing and evaluation procedures, multimedia visual aids, and other educational material
- Assist with User Adoption of new technologies including the review of IT training materials and the deployment of support resources
- Develop and implement training and development strategies to meet the goals of the vascular business unit. Align training initiatives with business strategies
- Work with sales reps in the field, including FSTs and RSMs. Collaborate with manager of field training
- Work with MarCom to ensure messaging and training materials are approved
- Assists Director of S2 Training with the development of training courses to suit customer needs and contract requirements
6
Skills For CME Senior Training Manager SH Resume
- Quickly identifies the central or underlying issues in a complex situation
- Creates a graphic diagram showing a systems view of a situation
- Take the lead on monitoring progress on the development service line, resolve issues and approve deviations from original plans
- Primary contact to stakeholders for all training related activities
- Comply with the Company’s Policies and Procedures, including Information Security
- Be in charge of delivery a training program in accordance with the facilitator’s guide
- Train the trainers, including in-house trainers and wholesalers’ trainers
- Manage relationships with key stakeholders and drive training strategy implementation
- Develop clear and measurable learning objectives for specific improvement initiatives
7
Skills For Senior Training Manager, Duopa & Zinbryta Resume
- Ensures the logistics of instructor-led training are managed appropriately and successfully
- Provide needs analysis and learning assesments acrosss all sales roles
- Manage training programs with focus on sales, sales management
- Develop and deliver sales and product training curriculum for sales reps, Field Sales Trainers (FSTs) and Regional Sales Managers (RSMs)
- Manage the efforts of the FSTs and Clinical Education Managers as it pertains to their support of new rep hire training at corporate
- Notices similarities between different and apparently unrelated situations
- Develops analogies or metaphors to explain a situation
- Applies a theoretical framework to understand a specific situation
8
Skills For Senior Training Manager Emeia Resume
- In collaboration with central Service and Productivity team, implement and monitor global service and sales standards and policies
- Maintain the highest standards of store presentation
- Experience in pharmaceutical / healthcare sales and sales management with demonstrated success in developing & leading effective sales teams required
- Effectively represent the US Integrated Field team
- Build and lead a team of highly effective trainers to enhance Performance Competencies to drive results within the Ways of Working within assigned Therapeutic Areas and business partners
- Have a passion for driving excellence within the sales force as well as a focus on performance that fosters accountability within self, Training & Development, stakeholders and customers
- Good interpersonal skill & customer focus
- Effectively manage both customer and team needs
9
Skills For Commercial Cards Senior Training Manager Resume
- Communicate clearly and effectively with customers, management, peers and direct reports
- Experience with managing vendors, service agreements and budgets
- Experience with change management and project management methodologies
- Lead the development of project delivery, schedules and timelines
- Provide effective customer service by being courteous, polite and friendly at all times. Acknowledge customers timely in order to determine their need and help the customer resolve the issue or request. Participate in departmental programs that promote and deliver exceptional content and business results service
- Mobilizes a network of local training leads and teams as part of the L&D functional operating model across the organization to tailor global training strategy & approach to local needs
- Develops and designs effective and scalable training solutions, content and delivery mechanisms, taking into account local needs and specific changes – includes process, systems, governance, data and ways of working training
10
Skills For Senior Training Manager Resume
- Leverages Change Impact Assessment work conducted for the HRIS Implementation program to develop a robust training delivery approach and plan for the program, working with the Change Management team and external implementation partner
- Leverages off-the-shelf system and process training content and material from the external implementation partner and tailors appropriately for local training needs
- Supports the global HRIS Implementation program workstream teams with planning, status updates and communications in the context of training and business readiness
- Works with the local Learning & Development teams to ensure full alignment of local training tools and approaches with overall global Learning & Development strategy. Adopts and shares best practice proactively. Delivers local training, where applicable
- Identifies and measures against a robust set of global training KPIs to monitor success of implementation and provide updates to key stakeholders (e.g. participation, business readiness, evaluation techniques etc)
List of Typical Responsibilities For a Senior Training Manager Resume
1
Responsibilities For CME Senior Training Manager SH Resume
- Experience working across the matrix, harnessing resources and working across countries
- Previous sales/ retail/ operational experience
- Be proficient in technical writing for the development of training manuals for processes and procedures
- Previous development of beauty and or fragrance training (product knowledge, beauty application and service) at a senior level
- Affinity with luxury retail
2
Responsibilities For Senior Training Manager, Duopa & Zinbryta Resume
- Commercial acumen within the beauty sector
- Follows corporate policies and technical procedures
- Upholds Company's core values of Integrity, Innovation, Accountability, and Teamwork
- Possess the willingness and flexibility to travel domestically and internationally up to 75%, to include to DOD operated and manned facilities and bases OCONUS in the CENTCOM AOR
- Work independently to plan and arrange travel accommodations within Company guidelines
- Maintain and organize expense receipts and work independently to manage administrative tasks, including the timely submission of expenses and other administrative reporting as required
- Experience in the creation and execution of training plans, online course instructional design, e-learning technologies and instructional design theories and models
3
Responsibilities For Senior Training Manager Emeia Resume
- Demonstrated success working in customer service and/or business partner relationship roles. Dedicated to meeting the expectations and requirements of internal customers. Ability to establish and maintain effective relationships with internal stakeholders, gaining their trust and respect
- Influence without authority and impact the decisions of stakeholders and senior leadership (GLT)
- Demonstrated track record of exceeding goals and continuously improving business processes and activities. Pro-actively monitors change in the business and designs timely alternative strategies
- Exceptional, teamwork and collaboration skills with a successful track record working in a highly matrixed environment in a global organization. Preferably with experience working with virtual teams, across diverse geographic areas, business settings and cultures
- Experience leveraging formal and informal networks to drive timely and measurable results
- Strong strategic thinking and analytical skills with the ability to quickly understand and evaluate highly complex issues within a clinical operations environment
4
Responsibilities For Commercial Cards Senior Training Manager Resume
- Manage multiple projects with competing deadlines and resources to completion. Anticipates problems before they become critical and involves management as appropriate
- Strong consultative service and management skills
- Demonstrates initiative in times of change and uncertainty
- Very effective in stakeholder management
- Interact with all levels of employees, maintain confidentially and use good judgment
- Convey both technical and non-technical material in a clear and concise manner
- Able to obtain medical clearance to deploy OCONUS to CENTCOM AOR
5
Responsibilities For Senior Training Manager Resume
- Experience of working within large global organizations which have successfully undergone major and/or transformation programs and where effective training has been designed, delivered and embedded
- Able to manage a network of change agents, floorwalkers and trainers
- Resilient to organizational challenges and politically astute
- Highly collaborative and able to influence across a diverse stakeholder group
- Culturally aware and able to deal with diverse customer groups
- Federal security clearance (through MAXIMUS Federal) required
- Teleflex vascular product sales (or comparable portfolio) for at least 2 years required
6
Responsibilities For CME Senior Training Manager SH Resume
- Provide key leadership support to help ensure organization readiness as it relates to training compliance and preparation for interactions with regulatory agencies
- Act as a proactive and productive liaison/partner with internal customers and the BEx Knowledge Management team by consistently seeking to make a positive impact on key business quality and productivity metrics
- Implement industry standard and network best-practice training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.)
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