Learning Delivery Resume Sample
Ana Kihn
4666 Feil Corner,
Philadelphia,
PA
+1 (555) 692 9111
Work Experience
Learning Delivery Specialist
03/2016
-
PRESENT
Boston, MA
- Manages and develops Care Trainers within specific area(s) and schedules Care Trainers’ assignments based on availability, skill, and need
- Manages and develops Sales Trainers within specific area(s) and schedules Sales Trainers’ assignments based on availability, skill, and need
- Prioritize training delivery according to the overall Sales and BMSC Training Delivery strategy
- Shadow Sales associates on sales calls, customer meetings, site visits, etc. to assist in identifying developmental needs
- Assess Sales associate skills and need areas and coach associates through knowledge gaps
- Provide situational training, such as role plays, to Sales managers to ensure training has meaningful applications to every-day job responsibilities
- Assist in identifying training needs and gaps in existing training and surface these to Sales & Marketing Training
- Prepare, coordinate, and facilitate just-in-time training for Sales; ensure Sales associates are continuously kept abreast of current business process and application requirements and new initiatives within Marriott
Learning Delivery Coordinator
06/2009
-
09/2015
New York, NY
- Familiarity with the firm’s learning management system, databases and reporting processes
- Serve as the project manager to package and deliver training/facilitate meetings and workshops in an engaging, interactive manner in EMEA
- Plans and delivers all specified learning activities for team members through a variety of formal and informal learning channels including instructor-led, virtual and other delivery approaches
- Translates adult learning theory into practical learning experiences and works successfully within cross-functional teams to plan, deploy and embed the knowledge and skills in the target audience
- Creates a learning climate in which participants are engaged and eager to contribute
- Maintains excellent knowledge of content, effective facilitation and delivery skills and latest knowledge of the education environment for effective delivery
- Serves as a Master Trainer for specific courses or programs by participating in program development as a subject matter expert, conducts Train-the-Trainer sessions and supports new facilitators in delivery of course or program content
- Effectively utilizes WebEx technology to deliver virtual learning
Learning Delivery Working Student
01/2004
-
03/2009
Los Angeles, CA
- Review and make appropriate revisions to market-based training documentation, as required
- Manage training equipment; inventory training materials; order additional training material as applicable
- Maintain accurate and timely training and tracking records and distribute as required
- Provide regular and consistent feedback to Sales associates regarding the utilization of training in day to day operations
- Provide regular and consistent feedback to Sales leaders regarding associate training application and provide recommendations to promote associate success
- Comprehensive introduction training package with mentor’s support
- Where applicable, understand client business needs and consult with clients on how to best utilize products and services to meet the business need. This includes a thorough understanding of technical best practices to optimize the system performance
- Lead learning content development and delivery projects that are specific to the supported business or organization. The projects provide specialized or customized currciula for associates and/or clients, usually based upon existing courses or content
- Deep knowledge of the firm’s market and sector organization
Education
University of Texas at San Antonio
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Problem solving, communications – solid verbal/written skills, customer service skills
- Strong interpersonal skills, with ability to effectively communicate and influence across all levels of the organizational matrix
- Related work experience, including effective presentation and leadership skills
- Leads and influences others with strong critical thinking skills, leading to sustainable working relationships
- Communication and Project Management: Excellent communication and project management skills
- Be able to demonstrate experience of working in an e-learning environment
- Strong experience in Managing & implementing People Performance & Development plans
How to write Learning Delivery Resume
Learning Delivery role is responsible for training, interpersonal, design, marketing, logistics, recruiting, architecture, reporting, manufacturing, education.
To write great resume for learning delivery job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Learning Delivery Resume
The section contact information is important in your learning delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Learning Delivery Resume
The section work experience is an essential part of your learning delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous learning delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular learning delivery position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Learning Delivery resume experience can include:
- Strong background in adult learning, building learning experiences, learning metrics and understanding of learning delivery technology
- Deliver core orientation and service skills training programs in addition to product training
- Daily, weekly, monthly and quarterly cost saving measurements are effectively monitored and reported to Senior Management
- Ensure the iLEAD Programs are operating effectively by
- Extensive experience in the delivery of effective people engagement plans
- Meetings with clients are regularly scheduled, any and all action / follow up required from meetings are carried out effectively and within established SLAs
Education on a Learning Delivery Resume
Make sure to make education a priority on your learning delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your learning delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Learning Delivery Resume
When listing skills on your learning delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical learning delivery skills:
- Work with facilitator teams at all locations, HRCC and vendors, to acquire technical skills needed to deliver revised training programs
- Work independently, as well as demonstrate strong teaming capabilities
- Have strong people and stakeholder manager experience
- Delivers results through strong time management, multi-tasking and managing competing priorities with minimal supervision
- Experience leading and/or involvement in large-scale solutions oriented initiatives. Proven ability to implement business change across multiple locations
- Exceptional communication skills – both written and verbal. Ability to clearly articulate messages to a variety of audiences. English fluency required
List of Typical Experience For a Learning Delivery Resume
1
Experience For Learning Delivery Specialist Resume
- Learning on the ground experience
- HR/Learning experience
- Show leadership which supports the teams across Learning@CSG to operate to their strength
- Rostering | Records Management
- Assist the FSO Assurance Learning Deployment Leader in forecasting the number, location of classes and in identifying
- Based on learnings, provides feedback and input to Enterprise Learning and Development Portfolio Lead
2
Experience For Learning Delivery Coordinator Resume
- Ensure projects are implemented according to deadlines
- Manage change, resolve conflicts while maintaining the highest standards of ethical conduct and integrity
- Prepares business leaders and other SMEs to serve as leaders-as-teachers or to act as Guides or Producers for Management Development programs
- Stay informed on legislation impacting the Region’s training and education obligations (e.g. Unions, Language requirements, type of learning format) and share it with COHRE; escalate ad-hoc training needs
- Deliver training/facilitate meetings and workshops in an engaging, interactive manner for Account Managers/ Partner Managers
- Actively participate in network of Deployment Specialists that focuses on Americas service line curriculums and firmwide
- Stakeholder management (participants, program managers, trainers, suppliers etc)
- Post and administer sessions in LMS (e.g. dates, locations, participants)
3
Experience For Learning Delivery Consultant Resume
- Drive Scheduling, planning and delivering the learning sessions and its full content, securing participation from trainers, partners, suppliers, local relays and/or the Academies
- Schedule strategic meetings designed to discuss, capture, and review business requirements, trend analysis data and forecasting of training needs/demand; solve for enrollment challenges, optimization, escalated issues, capacity planning, penalty risk mitigation, etc…
- Develop and maintain excellent client relationships through high customer and service delivery
- Gather, understand, translate, and validate business requirements
- Prepare, interpret and report data – Ensure data integrity
- Gather, understand, and synthesize business requirements
- Adapt Conduent processes and standards to client needs based upon defined event/session scope
- Partners with the SHRM, O&TD leaders, business leaders and other key stakeholders of the region, to ensure a current understanding of the business' strategy and plans
4
Experience For Learning Delivery Manager, Hrcc Resume
- Develops and leads an innovative learning strategy solution for the region, integrated with the overall Talent Strategy, to build capabilities across the region
- Orchestrates the LD COEs horizontally to ensure the right solution is executed timely to meet their business' learning
- Foster a culture which thrives on doing the right thing for our customers, colleagues and business, taking ownership for our own actions and working together to help to drive engagement and performance across CSG
- Grow the development and overall capability of the Learning@CSG Delivery function
- Create a culture that thrives on collaboration and commitment to the purpose of Learning @ CSG
- Work with stakeholders to explore and shift the mind-set on our organisation learning approach
- Empower our teams to drive performance through high levels of creativity, innovation and practicality
- Proven relevant management experience in implementing and delivering the People & Operational Plans for the successful delivery of learning & coaching into an operational environment
- Responsible for assisting Sales & Marketing Training with the delivery of core skills, business process and multi-brand selling training to US Sales Organization associates
5
Experience For GSS Learning Delivery Support Manager Resume
- Continuously demonstrate consistent execution of learning delivery processes
- Ensures that Training get delivered timely through the right channels to employees and clients across the globe
- Workflow tool and Learning Management System
- Ensure the quality of coaching and motivation
- Deliver exceptional client service with a consultative, collaborative, solutions-oriented approach
- Execute all aspects of assigned learning programs including the preparation and planning in advance of the program, onsite responsibilities during the program, as well as program wrap-up responsibilities
- Leverage the Learning Service Center to the fullest extent possible
- Consciously creating a workplace culture that is consistent with IBM values
6
Experience For Learning Delivery Program Manager Resume
- Digitally focused – Creating a continuous learning culture trialling new learning technologies including virtual classrooms, virtual reality/ augmented reality, gamification
- Continually inspire and motivate the people within and around VGU
- Coordinates the operation and maintenance of client registrations and attendance reports, standard reports, certificates and other Organisation and People Development (OPD) deliverables in different systems and platforms (Success Factors, Qualtrics, SharePoint and others)
- Helps to coordinate/organize/deliver digitized and virtual OPD services and solutions in close partnership with internal experts and services (e.g. Logistics, Communications etc...) and external vendors
- Coordinates and administrates learning and development platforms
7
Experience For CBS Regional Learning Delivery Analyst Resume
- Acts as a main point of contact for all kinds of queries related to OPD
- Works closely with external and /or internal subject matter experts to ensure smooth delivery of global services
- Learner Care | Multi-Tiered User Support
- Drive Scheduling, Planning and Delivering the local learning sessions and its full content (set training dates, book locations, invite participants, book trainers)
- Be the interface towards participants, trainers and suppliers for matters related to the learning delivery, logistics, and securing invoicing
- Support customers responding to queries in VGU functional mailboxes in a timely and professional matter on assigned programs, trainings and learning solutions
- Secure all practicalities related to learning occasions
- Ensure instructional delivery and outcomes are in alignment with desired organizational behaviors
8
Experience For CBS Learning Delivery Leader Resume
- Ensure resources are adequately trained and in place to achieve business objectives
- Manage the development of program participants in alignment with organizational goals and needs and work with business stakeholders to help transition program participants into new roles, when applicable
- Manage personal development of instructional team in alignment with organizational goals and needs
- Conduct consistent performance evaluations
- Manage SuccessFactors objectives and development for direct reports
- Work in production and support capacities
- Solutions & results-oriented professional with consultative & collaborative style
9
Experience For Learning Delivery Lead Resume
- Work in a fast-paced culture; responsive and client-focused
- Execute documented processes consistently and implement continuous process improvements
- Proficient in MS Office applications: Word and Excel
- Proficient in all learning delivery methods for nationally developed learning programs: nationally delivered, locally delivered, virtually delivered (via Centra)
- Understand the CPE (and/or Learning Hours) process and ensure the successful execution of the various aspects of CPE for national learning programs
- Planning and organizing events, meetings, and/or classes
- Proficiency in data analysis, MS Office and Sharepoint
- Strong analytical, investigative, and interpersonal skills with proven ability to make good decisions to solve problems, oversee and impact budget decisions, and manage training logistics across network
10
Experience For Senior Learning Delivery Consultant Resume
- Is available to work flexible schedule when needed to accommodate all shifts in all DCs
- Prior track record of building, leading & developing a high- performing team through engaged and passionate leadership. Able to energize, empower and inspire employees to achieve their full potential
- Proven experience in the effective leadership, project management architecture and implementation of business change initiatives with a global or multi- country footprint
- Project management and/or digital content development experience
- Comprehensive understanding of and ability to assimilate regulatory and compliance requirements into an ongoing operational framework
- Ensure Individual Training programs are successfully managed according to schedule
- Partner with GPL to ensure Communication and Marketing material is kept up to date
List of Typical Skills For a Learning Delivery Resume
1
Skills For Learning Delivery Specialist Resume
- Coaching and consolidation of learning in order to fulfil the identified operational learning needs and priorities of the business
- Learning and Coordination experience
- Extensive experience in implementing the Learning Resource Planning & scheduling
- Extensive experience in implementing performance improvement learning activities, coaching and facilitation both in formal & informal settings
- Alongside the team of instructors, define the learning experience in every engagement with every Team Members, being sure to make it exceptional in every way
2
Skills For Learning Delivery Coordinator Resume
- Working experience in sales/ support training & development, sales and/or sales leadership
- Extensive experience in Managing/leading large Teams in a fast-paced environment
- Extensive experience in reporting and measurement of learning delivery
- Responsible for optimizing instructor utilization and effectiveness
- Determine adequate course openings and instructional staff required for effective delivery and administration of learning programs
- Experience providing data analytics
3
Skills For Learning Delivery Consultant Resume
- Knowledge of and experience with service ticketing systems (e.g. Zendesk, KANA)
- Evaluate program effectiveness through trainee evaluations
- Take initiative, proactively identify needs, innovate, and prioritize Team Member activities to deliver against core strategic goals
- Strong client service capabilities
- Strong organization & project management capabilities
- Demonstrates Nike brand recognition through creating and sustaining training standards
- Desires to work in a creative environment that results in an engaging learning experience
- Training or training support experience
4
Skills For Learning Delivery Manager, Hrcc Resume
- Perform in a high-pressure environment, balancing and executing on multiple priorities
- Be a self motivated individual who has the ability to generate, filter and prioritise ideas
- Experience from delivery of different product offerings
- Delivers effective written and verbal communication with ability to tailor message to audience
- Familiarity with individual BHGE business’ products, strategy and priorities (internal only
- Identification of technological improvements for increased effectiveness
- Ensuring high level of stakeholders' satisfaction
5
Skills For GSS Learning Delivery Support Manager Resume
- Working knowledge of Bank’s structure
- Ensuring employees’ profiles & class status information are accurate & current
- Ensuring compliance to corporate guidelines and mandatory training or learning courses
- Carrying out basic management activities
- Ensuring high quality performance
- Providing oversight and direction to North American Sales Advisors in accordance with IBM values
- Tracking individual and team performance
6
Skills For Learning Delivery Program Manager Resume
- Scheduling, volume planning and reporting
- Reporting, data, analytics
- Administrator role in the Navigator system creating learning offerings, handling enrolments or cancellations, and planning for all learning deliveries
- Business - Responsible for managing the Learning Delivery Cost Centre/Budget and making sure the Learning Team deliver to the highest levels of quality
- Coordinate with Workforce Staffing Planners and Recruiting team to steadily review the hiring plan
- Leverage reporting and analytics to identify training gaps in learning programs
- Knowledge of healthcare industry including medical terminology and billing, ICD/CPT coding
7
Skills For CBS Regional Learning Delivery Analyst Resume
- Assist the Learning Deployment Leader in forecasting the number, location of classes and in identifying
- Coordinate with Learning Program Managers and the Instructional Design team to optimize the execution of delivering programs
- Oversee the maintenance and revision of learning programs in coordination with Learning Program Managers and Instructional Design team
- Develops and coaches other Delivery Consultants through peer-to-peer coaching and mentoring
- Develop the way of working and the job-role to ensure an efficient training delivery process
- Heavy interest in emerging trends and marketing in the digital/media industry
- Coordinate with stakeholders to implement learning
- Oversee course planning to meet the needs of the business
8
Skills For CBS Learning Delivery Leader Resume
- Direct the scheduling of courses to be delivered in a variety of formats and locations
- Ensure tools and resources such as virtual delivery rooms, supplies, etc., are allocated to support learning outcomes
- Organize and oversee the delivery and facilitation of learning curriculum, both in Train-the-Trainer activities and role-specific preparation programs
- Manage a classroom setting in person and virtually
- Execute the delivery of multiple complex projects simultaneously while managing to tight deadlines
- Successfully manage projects through to successful outcome, escalating when appropriate
9
Skills For Learning Delivery Lead Resume
- Travel to support on-site delivery of learning programs
- Understand and fully leverage the various technologies used to support learning delivery (SharePoint, Saba, Centra, MCLASS, Poll Everywhere, etc.)
- Knowledge of adult learning principles/theory or instructional systems design theory
- Familiarity with Training management functions in acute and non-acute settings, and Lean methodologies
- Secures accreditation supporting Electronic Health Record (EHR) as directed/approved
- Coordinate VGU portfolio of virtual learning offerings on a global level
10
Skills For Senior Learning Delivery Consultant Resume
- Participate in development of local annual delivery plan/ schedule per training offer
- Drive the local learning delivery process in the daily delivery activities
- Administer training programs in Navigator Learn module
- Special tasks and projects within training development and implementation
- Perform data analysis and reporting for scheduled events
- Provide the output of data analysis to Boeing
- Records Management | Rostering Management | Learner care
- Prepare weekly metric/data reporting in Microsoft Excel and create graphics/visuals of data in PowerPoint for partner/customer meetings
- Owns the design and implementation of the Learning delivery strategy for the BHGE
List of Typical Responsibilities For a Learning Delivery Resume
1
Responsibilities For Learning Delivery Specialist Resume
- Responsibility for the ongoing diagnosis, development & maintenance of learning curriculum content aligned to a core set of priorities and deliverables
- Knowledge and experience with Grainger’s talent processes and tools
- Support the business in becoming ever more customer centric through learning delivered
- Structured verbal and written communications
- Ensure all bills are billed to appropriate transits, processed and paid in a prompt & efficient manner
2
Responsibilities For Learning Delivery Coordinator Resume
- Ensure all analytical data is tracked, compiled and reported accurately within established SLAs
- All required service level volumes are monitored and maintained accurately
- Ongoing review and execution of existing processes, policies and compliance and review of new processes, policies and compliance to determine where it can be streamlined / changed / updated to achieve cost effective solutions and or increased customer satisfaction
- Follow agreed upon documentation of procedures and processes for the iLEAD Programs
- Develop and maintain knowledge and expertise required to support the client groups
3
Responsibilities For Learning Delivery Consultant Resume
- Related experience or equivalent combination of education and experiencePrevious management experiencePersonal computer and Microsoft applications required.Knowledge of multimedia and audio visual equipment required
- Resourceful, builds diverse and cross-cultural networks, and teams with others effectively
- Travel required within their assigned area of responsibility, as well as occasional additional travel across the enterprise
- Adult Learning Expertise: In-depth knowledge and proven success in the adult learning theory, 6Ds, ADDIE, employee development, facilitation techniques and delivery technologies
- Organizational Savvy: Strong awareness of organizational dynamics, team building techniques and influence dynamics; relates well to a variety of audiences- up, down, lateral, inside and outside
- Globally savvy: Culturally astute; is inclusive in approach, seeks to understand nuances, and partners well with diverse audiences
- Technology know-how: Experience using several learning technologies to drive an effective learning experience; comfortable using learning technologies to deploy learning events and assess knowledge and skill transfer
4
Responsibilities For Learning Delivery Manager, Hrcc Resume
- Process Orientation/Continuous Improvement Focus: Is an effective process, workflow and systems designer. Skilled at determining key success measures to evaluate and improve upon process quality. Strong ability to simplify and/or reengineer processes to drive desired outcomes while eliminating waste
- Drives Results: Strong drive and energy with an eye on the bottom line
- Agility: Has flexibility to change course as needed to fit the situation
- Executive Presence/Professionalism: Lives Grainger’s brand and models performance drivers to other Grainger team members
- Be able to operate across the full learning cycle with core expertise in the facilitation of behavioural learning interventions at an operational and people manager level
- Operate as a primary facilitation resource for the business in the delivery of learning to ensure operational and people manager capability is maintained and enhanced where required. This could include induction, 1:1 coaching and knowledge sharing across teams and sites
5
Responsibilities For GSS Learning Delivery Support Manager Resume
- Ensure that learning is adding value and delivering high quality development for our people that is aligned to technical and behavioural competency requirements
- Operate individually or with peers in the design and delivery of new learning solutions that meet future needs of the business
- Be able to operate across multiple sites
- Span the full spectrum of how people learn and operate as an advocate for these opportunities e.g. peer to peer learning, video blogging, use of social media, digital etc
- Demonstrated experience and a proven track record in Training in an organization of significant size and complexity, hospital business operations, information systems, and/or patient accounting applications, as typically acquired in 3 years of acute hospital patient accounting positions required
- Experience delivering complex and varied curriculum and course requirements, materials, and logistics
- Demonstrated experience and a proven track record in Education and Training in an organization of significant size and complexity, hospital business operations, information systems, and/or patient accounting applications, as typically acquired in 0-2 years of acute hospital patient accounting positions required
6
Responsibilities For Learning Delivery Program Manager Resume
- Experience developing and delivering complex and varied curriculum and course requirements, materials, and logistics required
- Experience participating in Education and Training standards, processes, policies, procedures and service level agreements required
- Build, develop and achieve your best self through your own personal development plan increasing your technical knowledge in relation to insurance and learning philosophies/styles/technologies/solutions
- Effective Verbal/Written Comm
- Supplier partner experience
- Be a passionate champion of E-learning
- Comfortable with travelling across sites
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