Training Delivery Resume Sample
Kendall Reynolds
7886 Carroll Via,
Dallas,
TX
+1 (555) 702 4590
Work Experience
Training Delivery Manager
03/2017
-
PRESENT
Houston, TX
- Learning Efficiency: The impact of training delivery
- Learning Alignment: Partnership with the Business and with Learning Solutions to create innovative solutions
- Projects – rating defined by business impact
- Provides routine communication with all employees to ensure their understanding of the customer's requirements and expectations
- Comprehensive introduction training package with mentor’s support
- Legal contracts’ input in Learning Services part of Customer Offers
- Strong interpersonal skills and the ability to interface with all levels
Training Delivery Coordinator
04/2014
-
11/2016
New York, NY
- Demonstrate the ability to address each customer's unique training needs, while providing them with the proper information and an appropriate Education solution based on the customer's specific interests
- Be the face of ATS to our customers, coordinating and ensuring onsites run smoothly and meet customer expectations. Do the same with public backlog too
- Develop a successful follow-up methodology to ensure consistent and ongoing coverage of opportunities
- Maintain a positive, professional, total customer service attitude
- Upsell and facilitate the transfer of opportunities that grow beyond the current backlog for a customer to ATS Sales
- Maintain and expand sales, Adobe solutions, industry, market, and competitive knowledge and skills
- Program management/training delivery experience
- Track record of effectively delivering large-scale and/or multiple projects at one time in a fast-moving environment
- Strong consulting, relationship management and advocacy skills, with a track record of delivery and impact at scale in organizations
Intern, Training Delivery
08/2011
-
10/2013
Chicago, IL
- Work “under the time pressure”
- Consultative, negotiation and selling skills
- Financial and competitor understanding
- Manage and own Adobe Training Services backlog by working with customers to schedule the training they have purchased
- Conduct Telesales campaigns to optimize course fulfillment for on-site and public training
- Call out on special Adobe Training Services (ATS) campaigns to create interest in new ATS products and support larger ATS sales initiatives
- Cultivate relationships with the project management office and consulting services to guarantee training is included in customer’s implementation plans
- Participate in Customer Success Team calls and customer on-boarding calls to ensure training is included and highlighted
Education
George Washington University - Alexandria Graduate Education Center
2006 - 2011
Bachelor's Degree in Human Resource Development
Professional Skills
- Develop multiple training plans based on staffing forecast models and requirements, performance improvement plans, and new or expanding program to ensure flexibility in our approach
- Reviews, in coordination with the Resources, Budget and Support Staff (DS/T/ATA/RBS), all International Traffic in Arms Regulations (ITAR) items associated with training activity delivery to ensure proper documentation by TDD Logistics
- Prepares a synopsis of the After-Action Report(s) (AAR) written by the lead instructor for distribution to DS/T/ATA personnel, highlighting strengths and deficiencies to be addressed prior to the next offering. Ensures AARs are received and distributed to DS/T/ATA management in a timely manner
- Establishes a mutually beneficial networking and relationship-building rapport with both senior- and mid-level host country officials to encourage them to support the DS/T/ATA training program and assist in achieving sustainability
- Coordinates with the DS/T/ATA/TDD Program Analyst (OpsCo) to procure instructors, equipment, and training activity facilities. Monitors and evaluates performance and suitability of each for consideration when planning future similar DS/T/ATA courses; coordinates with the Training Curriculum Division (DS/T/ATA/TCD) to fulfill the latter duty
- Provides authoritative guidance to the contractors providing the training and technical services to ensure content and quality of program delivery meets determined needs. Evaluates the performance of the instructors and SMEs while training is being delivered to the host countries
- Keeps abreast of emerging technology, trends, and developments, and best practices in adult education, capacity building, and training delivery to assess best methods and incorporate into the DS/T/ATA training program
How to write Training Delivery Resume
Training Delivery role is responsible for training, interpersonal, delivery, presentation, research, materials, facilitation, basic, languages, technical.
To write great resume for training delivery job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Training Delivery Resume
The section contact information is important in your training delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Training Delivery Resume
The section work experience is an essential part of your training delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous training delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular training delivery position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Training Delivery resume experience can include:
- Excellent technical and IT skills (esp. operating systems, network, virtualization, databases)
- Excellent interpersonal skills – Ability to work and influence with multiple Training Team members and stakeholders across different sites globally
- Experienced coach with people-development skills through call listening, quality feedback, etc
- Demonstrates great depth of knowledge / skills in training
- Organizational and planning skills to manage the training roadmap and meet key deliverables
- Demonstrates creative thinking and good problem solving
Education on a Training Delivery Resume
Make sure to make education a priority on your training delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your training delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Training Delivery Resume
When listing skills on your training delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical training delivery skills:
- Assists the DS/T/ATA/TDD Division Chief in the preparation of position papers and action memoranda and the development of training delivery policy for senior DS/T/ATA management
- Strong interpersonal skills coupled with extraordinary written and verbal communication skills
- Demonstrated strong performance in prior roles with outstanding execution, resourcefulness and creativity
- Advanced analytical / conceptual thinking and solid problem solving skills
- Basic project management experience, skills and interest are preferable
- Excellent presentation, classroom delivery, and facilitation skills
List of Typical Experience For a Training Delivery Resume
1
Experience For Training Delivery Manager Resume
- Proven ability to effectively coordinate and work across functional teams – internally and externally, in-person and virtually
- Provides developmental opportunities to team members to enhance their professional and industry skills
- Five or more years work experience. Demonstrates thorough knowledge of either Stericycle or Shred-it products, policies, and procedures
- Coordinate and Facilitate 3-4 weeks Email, SMS and Voice products, sales and soft skills training
- Partners with key stakeholders across Nike and Converse to ensure programs initiated outside of Store Operations are developed and delivered effectively
2
Experience For Director, Field Force Training Delivery Resume
- Maintaining the instructor/examiner database and dealing with renewal and re-validation of examiners and instructors
- Technical Experience in Enterprise Software and both pre- and post- sales cycles
- Experience in a pre-sales engineer, professional services, or technical support role
- Experience collaborating with a large team and communicating to multiple levels
- Experience related to training delivery, either as a facilitator or a manager of facilitators
3
Experience For Training Delivery Specialist Resume
- Call Center experience also required
- Writing and coordinating Individual Request Forms for additional training, and liaising with the Crew Planning teams to ensure efficient delivery
- Maintaining a database of all training lesson material, ensuring it is up to date
- Administering the crew performance management system including user testing and user updates
- Assisting the Cabin Crew Management team with the planning and processes for New Entrant training and the provision of Attestations
- Advising on the potential for new processes to improve and streamline execution of delivery tasks
- Overseeing the provision of electronic and other training material to pilots and cabin crew
- Working with and liaising with the Crew Records team to ensure aircrew are compliant
- Providing analysis of training records, in particular for the Command Review Board and ATQP reviews
4
Experience For Area Training Delivery Group Manager Resume
- Dealing with e-mail, telephone calls and other correspondence
- Work with Marketing team to promote the training offering internally and externally
- Provides input to Global DTC Store Operations Training partners during the development and proof of concept phase of all training programs
- Coordinate the delivery of technical and professional training and associated activities through the Montrose Learning Centre
- Manage data in Amazon’s Learning Management System (LMS)
- Fosters teamwork and trust through open communications, encouragement, stretch assignments and recognizing the contributions of the team members
5
Experience For Regional Training Delivery Manager Resume
- Superior judgment, diplomacy, and tact, with a willingness to speak up in the midst of adversity
- Contribute to the evolution of Amazon’s internal train-the-trainer (Senpai) program: recruiting, managing and coaching hundreds of volunteer SME training facilitators
- Review all new training materials in partnership with Geo program owners to determine if adjustments need to be made to create a localized experience (as needed)
- Identify opportunities and suggest improvements to current delivery methods in order to continually provide just-in-time training that reaches the consumer consistently (as needed)
- Observes and evaluates Training Specialist during training sessions (virtual and instructor-led)
- Partner with peer training managers on shared queue responsibilities
- Actively participates in any goal setting discussions, tying in Learning Solutions activities to the strategic business goals and helping to set the priorities for team members
- Regularly meets with direct reports in monthly one-on-ones and conducts annual performance reviews
6
Experience For Training Delivery Coordinator Resume
- Establishes and executes against development / improvement plans
- Builds an environment of trust and teamwork
- Identifies key characteristics of a successful Training Specialist and can hire, motivate, coach, and develop staff, assisting them in the achievement of their personal and professional goals
- Utilize extensive experience with a variety of the field’s concepts, practices and procedures and personal judgment to plan and accomplish goals
- Facilitate, teach, train or coach sales and technical courses and events face-to-face or virtually as an individual or as a team
- Work with various constituencies (marketing, product management, engineering, human resources, executive staff, etc.) to deliver world class onboarding, sales, technical partner, and leadership training regimen for both new hires and existing personnel
7
Experience For Training Delivery Officer Resume
- Assist in the development of curriculum for worldwide field sales reps, inside sales reps, sales engineers, PS, Support as well as management, partners, and more
- Test, assess and measure against Enablement Program NPS and survey best practices
- Drive formal weekly, monthly, quarterly and annual learning programs and events as defined by the Enablement Program to enhance the capabilities and productivity of the global Splunk field organization
- Extensive “Front of Room” experience, with engaging technical presentation skills. We are looking for energizing trainers, who can make materials come alive! Ability to read a classroom and adjust your style and tone to adapt to your audience is crucial
- Experience in technical and sales training / facilitation within Enterprise Software
8
Experience For Training Delivery Representative Resume
- Channel or partner readiness, onboarding, leadership training, enablement tool creation, and course development
- Highly coachable individual who is able to gain best practices from observing those around them and feedback from others
- Ensures our learning department obligations are met as specified in the MSA and SOW for each line of business
- Regular meetings with IGT Training personnel and IGT Management to coordinate actions and ensure follow through
- Prioritize and plan effectively with a demonstrated ability to work well under pressure, thrive in a fast-paced environment and stay flexible and adaptable through growth and change
9
Experience For Cybersecurity Mobile Training Delivery Manager Resume
- High energy, enthusiasm, and passion for helping others succeed
- Five or more years of relevant business or project management experience required demonstrating the ability to manage multiple projects simultaneously in a fast paced environment
- Ensure training occurs as needed and as scheduled, including new staff training
- Coordinate and stay up to date on all learning and development initiatives within all LOBs and ensure inclusion and consistency in service delivery across all locations
- Ensure all training materials are review, updated and versions tracked including developing (if not currently available) a facilitator guide and ensure train-the-trainer activities occur when needed
- Oversee the testing and knowledge checks to ensure they are uniformly completed and provide a unbiased picture of the skill level of the individual
10
Experience For Cybersecurity In-residence Training Delivery Manager Resume
- Review the materials and programs across the BCD Travel LOBs and initiate consistency whenever possible
- Oversee training personnel (ours or IGT MNL) to ensure they understand and can teach BCD Travel, industry and soft skill training accurately and effectively (including potentially developing and implementing a certification program)
- Has a passion for training and learning
- Maintain a pipeline of the delivery training opportunities and provide regular forecasts, ensuring we have enough delivery capacity
- Maintain quality of both of internal and external instructors by continuous coaching and mentoring
- Review CSAT scores and manage customer feedback - analyzing quality impacting issue and derive a plan of action to drive improvement
- Delivers training curriculum to Employees and Agents, using available technologies
- Learns and maintains knowledge of trends affecting the insurance industry and/or adult learning
- Knowledge of adult learning and training best practices
List of Typical Skills For a Training Delivery Resume
1
Skills For Training Delivery Manager Resume
- Demonstrated classroom or people management or coaching experience
- Demonstrated ability to use data to improve training effectiveness
- Developmental training, both technical and ‘soft skills’
- Natural passion and desire to continue to grow skills and keep up on latest trends and adult learning methodologies
- Demonstrates effective classroom management techniques
- Partner with key stakeholder across Nike to ensure trainings initiated outside of store operations are developed and delivered effectively
- Communicate effectively- written and oral format
- Understanding of and experience with global cultures
- Experience delivering training content or facilitating groups of people in classroom setting
2
Skills For Director, Field Force Training Delivery Resume
- Experience of conducting Training Needs Analysis and carrying out all activities in the Training Cycle: Identify, Design, Delivery, Evaluation
- Five years’ experience developing instructional materials, implementation of learning programs and creation of specialized training
- Experience using an enterprise Learning Management System (LMS) to schedule and manage training activities
- Experience delivering training in a virtual environment
- Knowledge and experience using a variety of tools for training delivery
3
Skills For Training Delivery Specialist Resume
- Experience of carrying out all activities in the training cycle: identify, design, delivery, evaluation
- Experience of delivering IT training as an instructor
- Experience in scoping and budgeting
- Experience managing training in a contact center
- Experience developing training content
- Experience delivering training content in a customer service or technical support contact center
4
Skills For Area Training Delivery Group Manager Resume
- Experience training in an adult learning / development environment
- Training experience in an adult learning / development environment
- Knowledge of, or experience in, operating the Defence Systems Approach to Training (DSAT) or similar SAT process within a safety critical environment
- 3 yrs experience managing training delivery in a large, fast paced organization
- Experience facilitating training in a business environment
- Training experience required preferably within Hospitality and Marketing industries
5
Skills For Regional Training Delivery Manager Resume
- Experience using a rapid e-learning development tool, such as Adobe Captivate Prime
- Managed care experience working in a Clinical Services environment
- Experience in managing customer education organization
- Experience in developing education teams
- Experience managing internal and external technical instructors
- Skilled in managing multiple projects at a time
- Experience in retail banking
- Demonstrated facility using Microsoft XP versions of Word, Excel, PowerPoint, and Outlook is required
6
Skills For Training Delivery Coordinator Resume
- Experience with delivering adult education methodologies in virtual and in-person environments
- Proven capability managing an international team of facilitators
- Experience of training delivery and of the selection, management, observation and development of specialist trainers
- Evaluate the effectiveness of training activities in relation to business goals and suggest changes
- Experience in Training / Support / Services in a High Tech company
- Experience in training development or delivery – an advantage
- Ensure effective delivery of Training and facilitate communication between learners, trainers, and instructional designers
- Experience in leading a team of technical professionals
- Experience with complex training deployments
7
Skills For Training Delivery Officer Resume
- Able to handle multiple projects and competing priorities across a diverse set of stakeholders
- Demonstrates flexibility in the use technology and media in the classroom based on the audience
- Pragmatic, well organized, efficient and strong attention to detail
- Five years’ experience with project management and project implementation
- Advocate for a high quality physical and virtual classroom experiences for Amazon’s internal technical talent
- Excellent command of English – verbal and written
- Measure and report training effectiveness
- Strong administrative & co-ordination background within a complex environment
8
Skills For Training Delivery Representative Resume
- 5+ people management experience
- Scheduling large-scale training initiatives, tracking training completion, and reporting out on training progress
- Building a global team of Trainers at SDS contact centers around the world · Defining and implementing trainer certification and training delivery standards
- Participating on global initiatives supporting the planning (logistics, regional nuances and global requirements) and delivery of global programs
- Managing the Training Delivery team, including classroom performance
- Liaising with internal and external parties to organise training sessions
9
Skills For Cybersecurity Mobile Training Delivery Manager Resume
- Partnering with Client Lead and Design & Development Lead to determine delivery requirements for new training
- Reporting key client metrics: evaluations, KPI’s, utilization, weekly take-up reports, certifications, cost saving initiatives etc
- Tracking adherence to defined, global training programs
- Collaborating with the SDS Instructional Design team to improve training quality
- Linking processes to systems
- Willing and able to travel domestically and internationally. Anticipate travel of up to 50% of your time initially
- Planning ahead and delivering on time
- Oversee all technical training activity, including classroom training, virtual classroom training, webinars, training labs etc
- Expertise in delivering training to adult learners in cross-cultural & multi-lingual learning environments
10
Skills For Cybersecurity In-residence Training Delivery Manager Resume
- Use a variety of learning / training concepts and principles along with knowledge of adult learning
- Provide input to global DTC store operations training partners during the development and proof of concept phase of all training materials
- Provide input to Global DTC Store Operations Training partners during the development and proof of concept phase of all training programs (as needed)
- Work closely with Client Lead focusing on the delivery of multiple training programs to the Retail Banking and Wealth Management division
- Identify opportunities to expand the training capability either internally or through partnering with local teaching institution
List of Typical Responsibilities For a Training Delivery Resume
1
Responsibilities For Training Delivery Manager Resume
- Effectively communicate at all levels of the organisation utilising appropriate media & technology
- Work well as part of a team and is responsive to the priorities and direction set by the training manager, senior operations and HR managers
- Knowledge / experience of training & competency management
- Experience in client relations and management
- Maintains knowledge of learning theories and techniques and applies these to their training delivery
- Deliver multiple training projects within challenging timeframes
- Adhere to prescribed training and development learning plans
- Previous experiencing leading a team (supervisory or above)
- Provide reporting on activities to business leaders monthly
2
Responsibilities For Director, Field Force Training Delivery Resume
- Understands the audience and applies a variety of learning methodologies and concepts for maximum learning transfer and fluency in both the live or virtual classroom and personal interactions
- Partner with LOB leaders, offshore management and Learning Solutions management to achieve common goals
- Manage the global operation of technical training on NICE Enterprise solutions
- Plan annual and quarterly global training delivery based on business needs and new product releases
- Drive quality and utilization of training delivery
3
Responsibilities For Training Delivery Specialist Resume
- Deliver technical courses as needed, including train-the-trainer events
- Work closely with training development team for handover of new courses
- Holds a certification by either of the following: Microsoft/Cisco/VMware/NetApp - an advantage
- Consults with leadership to assess current training needs and solutions. Recommends modifications to current programs
- Certified in BCD Travel’s Mastering the Virtual Classroom Program
- Meet instructional design learning objectives through delivery of courses
- Strategic thinker, independent self-starter, capable of detailed analysis and creative problem solving
4
Responsibilities For Area Training Delivery Group Manager Resume
- Deliver training in face to face and web based environments
- Occasionally facilitate training
- Track project performance through agent weekly monitoring
- Provide coaching and development feedback recommendations
- Create and maintain all calendars, training, email and events
5
Responsibilities For Regional Training Delivery Manager Resume
- Production of training materials
- The procurement and delivery of regulated, multi-disciplinary training directly and/or through suppliers, in Defence or other safety critical sectors
- Able and willing to travel away from base location when required to other PCSE sites
- Reviews all International Traffic in Arms Regulations (ITAR) items associated with training activity delivery to ensure proper documentation by TED Logistics
- Identifies and communicates to the audience's direct supervisors any concerns or specific follow up is needed by participants
- Communicate with all levels of executive management and company personnel
- Manage a global team of technical trainers who deliver courses for customers, business partners and employees
- Takes a “Can-Do” approach and attitude, and delivers
6
Responsibilities For Training Delivery Coordinator Resume
- Able to develop, drive, and contribute to a high performance team
- Able to manage remote-employees in other countries
- Travel abroad up to 25% of the time
- Native in Korean, fluent in English
- Self-motivated, quick learner and able to deliver technical contents to a large audience
- The focus for this role is to support the P&C or Life team
- Reviews education materials and updates as necessary. Collaborates with other content owners to ensure that content is accurate and current
7
Responsibilities For Training Delivery Officer Resume
- Adheres to budgets and company and travel guidelines
- Managing team of instructors – scheduling, coordinating certification process, administrative tasks, schedule special projects, performance reviews, 1:1 meetings
- Build training delivery plan in collaboration with functional Training & Competency Managers
- Establish regular communications and operating mechanisms to update key internal and external stakeholders on Montrose learning centre
- Develop and maintain a register of authorised trainers to support training execution
- Create coordinate an early talent strategy and ensure coordinating efforts globally around apprentices, graduates
- Establish common repository for training materials – courses, registers, attendees,
- Develop and maintain the facility infrastructure (rooms, tools, IT, training materials)
8
Responsibilities For Training Delivery Representative Resume
- Provide weekly reports to Community Management that includes gap analysis and coaching plans
- Organized, detail-oriented and able to multi-task in an extremely fast-paced and ever-changing, environment
- Deep understanding of commercial urgency and willingness to go the extra mile to meet commercial/project timelines
- Collaborative and service mindset, proactively reaching out to colleagues globally to identify/resolve issues
- Expertise in e-learning platforms and delivery
- Partner with vendor coordinator to ensure client requirements and schedules are met
- Collaborating with learning administrators to communicate logistical support for deliveries – secure venues, print materials, ensure that classes are configured on learning management system
- Proficient with Microsoft Office Suite (Excel, Power point, Word)
9
Responsibilities For Cybersecurity Mobile Training Delivery Manager Resume
- Manage Day-to-day operations: course enrolment, joining instructions, site access, attendance registers, course evaluation, certificates, refreshments / food (if required), room layout
- Ensure a Wing-to-Wing Training efficiency: manage course scheduling and logistics, establish and report MLC utilization data (# courses, # attendees, room utilization, financial performance)
- Superior written/verbal presentation and communication skills (English mandatory, other languages preferable)
- Superior written/verbal presentation and communication skills
- Be influential within a matrix environment and at all levels of the organisation
- Fluency in English language (oral & written)
- Proficiency with Microsoft Suite specifically Word, Excel and PowerPoint
- Up to 20% Domestic/International Travel
- Trouble shoots classroom technology issues
10
Responsibilities For Cybersecurity In-residence Training Delivery Manager Resume
- Mindset for continuous improvement and productivity
- Available for travel up to 50%, both domestic and international (primarily India and Europe)
- Cross functional relationship builder
- Support development of in house trainers through ‘train the trainer’
- Computer / IM systems literate
- Assist with ideas to ensure positive moral is present throughout the organization
- Coordination of associated logistics
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