Technical Training Manager Resume Sample
Granville Conn
35655 Katlynn Mills,
Chicago,
IL
+1 (555) 375 9691
Work Experience
Technical Training Manager
10/2017
-
PRESENT
Dallas, TX
- Deliver training to end users through classroom sessions, workshops, individual coaching, or other teaching/training methods personally and/or in conjunction with Subject Matter Experts (SME’s). Ensure that the training and delivery methods are appropriate for course and audience levels
- Responsible for developing assessment tools for courses and student-employee’s progress. Develop and maintain training records for employees. Evaluate the effectiveness of training programs and courses
- Influence and facilitate cross-functional collaboration. Work across departmental and organization boundaries, collaborating with various departments including IT, Area, and corporate management to effectively translate business needs into training courses and objectives
- Develop communication and programming strategy to implement change initiatives
- Responsible for project management of online training development programs, materials, and other online training resources
- Continuously seek feedback, ideas, and suggestions to improve trainee performance, training policies and new training initiatives
- Identify, assist with design, and facilitate training for the workforce. Help to develop, market, and deliver organization-wide projects and/or programs
Service Technical Training Manager
03/2015
-
05/2017
San Francisco, CA
- Develop course curriculum, programs, and teaching alternatives to engage a diverse technical workforce through an enthusiastic, motivated, and energetic learning experience
- Effectively translate training media to solve reality-based, on-the-job work requirements and issues
- Prepare instructional materials such as training aids, handouts, evaluation forms, and visual aids (and/or presentations) for training programs
- Support in instructional design process and ensure that materials are relevant to the training initiatives in focus
- Integral part of the Sharepoint delivery; responsible for development of content and other information as applicable
- Understanding of IT concepts and respective technologies
- Demonstrated ability to supervise, motivate, develop and direct work teams of IT support professionals, eliciting high performance and excellent client service attitudes. Demonstrated experience to persuade, influence, and lead others
- Exceptional written and verbal communication and presentation skills, including the ability to effectively communicate in both highly technical and non-technical environments
- Strong customer relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse and distributed organization
Technical Training Manager Manager
07/2008
-
02/2015
Philadelphia, PA
- Capacity to function effectively, both at a broad conceptual level and at detailed level
- Experience as an instructional specialist and in managing a training program, preferably in an information technology environment
- Thorough understanding of instructional and related technologies. Knowledge of, and ability to understand and apply, new trends in the marketplace as well as behavioral and organizational factors affecting the use of new technologies in instruction
- Understanding of the unique characteristics and functions of educational organizations and the educational environment
- Budget and financial management experience required
- Understanding the business life cycle as it pertains to the development and delivery of services
- Assess and identify source data requirements against training development tasks
- Gather and source data ensuring that all engineering documents are latest version and, where possible, are configured
- Liaise with engineering staff to resolve source data deficiencies and maintain source data currency
Education
University of Wisconsin-Richland
2004 - 2008
Engineer's Degree in Computer Science
Professional Skills
- Excellent interpersonal skills with a focus on coaching, influencing and consulting
- Strong influencer and project management skills required
- Experience designing and developing technical course materials using validated instructional design methodologies
- Evaluate effectiveness of training courses and provide summary reports to management, determine impact of training on employee skills and corporate goals
- Solid writing, presentation and reporting skills
- Demonstrated experience creating and delivering complex projects
- Experience conducting Training Needs Assessments and developing training plans
How to write Technical Training Manager Resume
Technical Training Manager role is responsible for training, technical, interpersonal, analytical, manufacturing, customer, design, reporting, database, presentation.
To write great resume for technical training manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Training Manager Resume
The section contact information is important in your technical training manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Training Manager Resume
The section work experience is an essential part of your technical training manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical training manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical training manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Training Manager resume experience can include:
- Demonstrates strong written, verbal, and interpersonal skills for effective communication
- Demonstrates strong organizational skills, including follow up on action plans for individual and team members
- Continuous improvement skills with strong evidence of process orientation
- Excellent communications, writing, and presenting skills
- Strong editing skills and detail-oriented
- Strong relationship building skills and ability to influence senior management
Education on a Technical Training Manager Resume
Make sure to make education a priority on your technical training manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical training manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Training Manager Resume
When listing skills on your technical training manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical training manager skills:
- Strong stakeholder management skill and excellent communication skills with good English proficiency
- Demonstrate strong managerial and team skills
- Self-starter, with a high level of motivation and strong interpersonal skills
- High energy, positive attitude with excellent written and verbal communication skills
- Project management and leadership skills, ability to drive projects
- Proven ability to prioritize well, communicate clearly, and influence cross-functional teams
List of Typical Experience For a Technical Training Manager Resume
1
Experience For Service Technical Training Manager Resume
- Extensive experience in training requirements for Construction/Highways/Utilities sector experience
- Experience in Customer-facing roles. Support experience with Salesforce, Zendesk desirable
- Team leadership with good coaching skill
- Related experience and/or training; or equivalent combination of education and experience
- At least five years’ experience conducting Training Needs Assessments and developing training plans
2
Experience For Easa Part-technical Training Manager Resume
- Provides training operations budget forecast which enables sustained and effective training operations
- Rich experience of training, organization development and learning practice
- Experience from working with EHS topics
- Experienced in Business analysis, technical product development and provide the technical training to the Regional Business Units
- Working experience from Dairy, Beverage, Milk Powder or Cheese industtries
- Technical sales training delivery experience is necessary
- Strong Leader, able to think strategically and implement critical learning and development programs and processes is critical
3
Experience For Technical Training Manager Manager Resume
- Customer/Dealer centric view, with experience working with Network Partners
- Experience in System administration role, with network administration exposure
- Training Courseware Development
- Responsible for Training Evaluation results and improving training quality
- Identify and recommend required training, troubleshooting, and sales & marketing collateral
- Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training)
- Create and maintain a robust training strategy and supporting training schedule to meet business requirements
- Address conflict of opinions, while maintaining a pleasant and cooperative temperament during training events with internal and external customers
4
Experience For Technical & Training Manager Resume
- Knowledge of theory and practice of adult learning as well as a working knowledge of training development and implementation
- Assess training requirements, develop, produce and deliver technical training products and deliver training
- Leads team of technical training specialists to ensure delivery of technical training programs to all business functions
- Carryout training according Alstom plan
- Develop/improve training material and course planning
- Support annual training and budget planning
- Engage with product management and engineering to develop and execute training plans for new products
5
Experience For Senior Technical & Training Manager Resume
- Develop training metrics and competency assessments to gauge overall impact of training program
- Track and manage Factory Training Campaigns to completion ensuring compliance
- Build, motivate and animate training community in order to share knowledge, facilitate & mutualize learning and development programs
- Manages the preparation of a training plan and training procedures based on the design parameters to be verified in the RTM
- Perform setup/tear down/storage, troubleshooting, and maintenance of training equipment
- A track record in delivering training projects and initiatives in a complex environment
- Collaborate on the development and implementation of web based e-learning initiatives and implement tools that support learning remotely for the field globally
6
Experience For G China Technical Training Manager Resume
- In teaching technical subjects, sales, design, application of HVAC, Steam and Plumbing systems
- Understand region specific training requirements by working with Sales, End Users and Channel Partners
- Own and update all policies and procedures relative to delivering training in APAC
- Maintain the quality of both eLearning and traditional training material
- Competent in managing multiple stakeholders and maintaining customer satisfaction
- Develop training courseware, instructor guides and administer courseware
- Produce final training material in accordance with contractual requirements, agreed schedules and within specified budget
7
Experience For Technical Training Manager, Modderfontein Resume
- Liaise with customers as required during publication development and evaluation phases
- Comply with all relevant company Occupational Health, Safety and Environmental policies and framework and work practices with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment
- At least five years’ experience managing task orders and contracts subject to U.S. Federal Acquisition Regulation
- Secure all training material is evaluated and in line with country legislation
- Electrical/ mechanical engineering background
- Provide supervision on problems jobs and identify individual training requirements
- Map out annual training plans for management and operators
- Track training by employee and maintain records that are available to operations
- Develop and prepare educational/training aids and materials, as needed
8
Experience For PMO Technical Training Manager Resume
- Partner with internal stakeholders and liaise with experts regarding instructional design
- Research and recommend new training methods and technology
- Supervise and develop Technical Trainers ensuring certification and presentations follow expectations
- Evaluate high frequency rework and warranty spend and design training to minimize exposure
- Manage Customer Training Business
- Manage a training development team and also contribute
- Determines contractual requirements for training and documentation and documentation in RTM
- Writes/Edits technical documentation and training materials
9
Experience For Technical Training Manager Resume
- Provides project status to Program Manager, scheduling and senior management
- Promotes and develop staff training program
- Ensures that training is conducted in accordance with the requirements and that all discrepancies are documented
- Provides training and documentation input for technical proposals
- Works with Program Managers and scheduling department to develop delivery schedules
10
Experience For Service Technical Training Manager Resume
- Represent Training and Technical Support on New Product Development teams, in support of the development of Service Strategy and Post-Launch Support Strategy
- Participate and lead cross-functional training development teams
- Provide input and review of technical bulletins and troubleshooting guides to ensure field personnel have access to the latest updates and reference data
- Develop and deliver a digital learning strategy for the organisation
- Utilise, where appropriate, parent company resources for internal/external training
- Management of service levels with external training resources
- Strategic planning ability to link development requirements to business performance
- Hands on Illumina library preparation and troubleshooting
- Monitors man-loading requirements
List of Typical Skills For a Technical Training Manager Resume
1
Skills For Service Technical Training Manager Resume
- Strong Strategic thinking, planning, and project/process/systems management skills
- Excellent communication skills including verbal, written, and instructional
- Strong computer/software skills and the ability to solve problems independently are required
- Strong EQ with cultivated interpersonal skills
- Excellent customer service skills/orientation
- Experience in talent management, training, marketing, sales, program management, project management, dealer management or related experience
- Analytical skills (interpretation, problem solving, etc.)
2
Skills For Easa Part-technical Training Manager Resume
- Organizes department skills training and development
- Work and communicate effectively with all levels of the organization
- Training experience, including creating training materials and training groups, coaching/teaching non-direct reports
- Experience in a training leadership role developing and delivering training, preferably technology application-based training
- Two (2) years’ experience in designing, implementing and providing instruction on technical/industry training
- Build effective learning materials using authoring tools (i.e., MS PowerPoint, and others)
- 2+ Experience in delivery of training in line with our business plan including custom, blended & on-site training
3
Skills For Technical Training Manager Manager Resume
- Previous experience of delivering technical training
- Tertiary qualification or equivalent experience in relevant fields of Education and Engineering disciplines as well as Certificate IV in Training & Assessment
- Demonstrated knowledge of the issues and implications of in-class and distance learning along with mitigation strategies for dealing with them
- Solid understanding of ESL learning challenges and methods to overcome them
- Demonstrated aability to analyze training operations performance, anticipate trends and proactively mitigate risks by providing viable solutions
- Experience of Training databases and developing interfaces with other IT platforms
- Record of leading training interventions with proven ROI against key business metrics
- Extensive experience in technical training and training development in a formal classroom environment
- Demonstrates teamwork abilities that allow for field input for changes and development of new products with engineering and marketing
4
Skills For Technical & Training Manager Resume
- Experience developing and delivery of training courseware to military requirements (SADL)
- Experience in developing technical training content for SAAS based software applications
- Manages sales team’s technical training and fosters technical skill advancement for each team member
- Develop strong relationships with subject-matter experts within the business to guide the development and facilitation of technical training programs
- Previous Big 4 or major management consulting experience
5
Skills For Senior Technical & Training Manager Resume
- Demonstrated strategic thinker with a bias for execution and driving results
- Experience driving performance to stated standards
- Strong knowledge of adult learning basics
- Strong technical aptitude in using computer-based design programs
- Proven success with adult learning principles, methodologies and course design techniques
- Experience in managing people, external consultants and supplier relationships are essential
- Organized, self-motivated, hardworking, dedicated with a strong sense of accountability
- Development experience for software application training
- Implement efficient and cost effective delivery of training in line with the business plan
6
Skills For G China Technical Training Manager Resume
- Identify & assist in prioritising the development of new course content requirements as the result of acquisitions, product evolution, special projects etc
- Experience Training in Small to Medium Groups of up to 15 People
- Contact Center Training Experience is Desired
- Two (2) to 4 Years Experience in Sales or Marketing
- Collaborate with brand managers, product managers, project managers, and business leaders to prioritize and scope projects
- Strong Ability to influence internal and external management at the highest levels
- Develop and maintain highly effective relationships, externally and internally
7
Skills For Technical Training Manager, Modderfontein Resume
- Strong technical aptitude – ability to understand basic product structure and internal components and product functionality/applications
- Experience Managing Training and Certification teams for an IT, Software or Hardware Organization
- Experience in Learning & Development, particularly in the areas of technical training, design/development/facilitation
- Management experience leading technical instructors in the IT industry
- Experience working with business development professionals
- Five (5) years of professional level technical/industry experience
- Graduate or equivalent by experience
8
Skills For PMO Technical Training Manager Resume
- Proven budgetary control to balance an income and expenditure budget
- Coordinating training logistics and training courses within LMS
- Deploying post-training support materials and refresh training
- Working knowledge of tools and software used for distribution of training material via internet and other distance learning methodologies
- Coordinating training resources to reply to requests from customers and our internal training needs
- Providing technical input and advice to design teams and peers on training progress, issue and ideas for improvement
- Assessing technology training needs
- Defining training approach, strategy and plan
- Creating learning materials, participant guides, trainer guides and job aids based on the needs
9
Skills For Technical Training Manager Resume
- Developing eLearning modules
- Building a reference knowledge base for the GlobalAdvantage suite of expatriate technology applications
- Understanding of safety and environmental regulations
- Understanding of Course Structure and Design
- Provides assistance in setting up local training events, shipping training displays and hosting training events
- To drive improvement opportunities for the provisioning of technical training including optimisation of CPS technology based learning and other LMS platforms
10
Skills For Service Technical Training Manager Resume
- Design and develop technical training programs using Learning Guides (training manuals), work instructions / SOP’s and videos
- Coordinates on-going training program for customer training
- Responsible for managing and tracking all required regulatory training for all Charleston Plant employees
- Coordinate and execute training for all new hourly employees. Responsible for documenting training completion for all hourly and salaried positions
- Secure existing training material is according to local legislation and quality standards
- Maintain existing training material and lead the change of training material to a digital format through the use of industry best practice
- Participates in technical proposal writing and provide budget input for training, documentation, and technical editing services
- Assigns staff writing, training and editing responsibilities
- Provides technical writing, technical editing and word processing support for company-wide efforts
List of Typical Responsibilities For a Technical Training Manager Resume
1
Responsibilities For Service Technical Training Manager Resume
- Work closely with the Training Business Development Managers and Sales/Partner Teams to Provide Training proposals for Customers and Partners. This includes the development of SOW’s
- At least five years’ experience developing and implementing business development plans specific to delivery of information technology training programs for public sector government and supporting industry contractor communities
- At least five years’ experience building processes, developing actionable metrics, project escalations, and organizing program status working groups/teams
- Excellent interpersonal, planning, facilitation and organizational skills
- Proven acumen for objective decision making regarding resources, risk management and forward training strategy
- At least five years’ experience communicating with technical and non-technical stakeholders at all levels across multiple business units
2
Responsibilities For Easa Part-technical Training Manager Resume
- Lighting industry experience – desired
- Understanding of Project Management, managing sub-contractors and procurement of training through service providers
- Ensuring compliance with all technical training requirements across CPS
- Providing accurate MI for managers against agreed KPI’s
- Research and direct the updating of existing training with new technologies including e-learning, video, VR and new presentation techniques
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-person training, e-learning, workshops, simulations etc.)
3
Responsibilities For Technical Training Manager Manager Resume
- Work with Sales Personnel to Create Revenue Generating Training Sessions
- Create Training Roadmaps Including Prerequisites that are Easily Followed by Customers
- Understand and follow Metso’s branding policies and corporate training guidelines
- Evaluate training programs, observe presenters, and evaluate feedback on a regular basis, recommending improvements and updates as necessary
- Approve yearly CSE operation and maintenance training schedules for end customers, both aggregate and mining, for the US/Canada market area
- Administers and updates web-based training courses and learning management system (LMS)
- Works with product groups and engineering to update and fact check training program material
- Establishes self-sustaining regional training program to offer local resources for industry professionals
- Implementation of comprehensive training programs and systems to ensure excellent capabilities across all roles, and compliance with all regulatory requirements
4
Responsibilities For Technical & Training Manager Resume
- Manages Technical Training initiatives to improve technical knowledge on new processes/equipment/products
- Researches and develops new innovative technologies and strategies that enhance the design and delivery of training programs, in line with adult learning principles
- Participate in training meetings as defined by CRSM
- Ensure all technical training material complies with current train modification / configuration status
- Track and Plan Training of Technical Personnel
- Attent Seminars for Training Improvement and Apply Lessons Learned
5
Responsibilities For Senior Technical & Training Manager Resume
- Manage & direct employee technical training for those employees that work in or support the US/Canada market area
- Track record of success in managing large scale programs/processes
- Create and deliver presentations, facilitate a class, and articulate the strategic value of training programs
- Knowledge of adult instructional learning theory and principles
- Confident and independent with decision-making ability
- Knowledge of blended learning techniques and methods
6
Responsibilities For G China Technical Training Manager Resume
- Comfortable teaching via virtual classroom
- General understanding of Defence maintenance processes
- Procurement of training services
- Participate as requested on plant committees in support of safety, environmental, organizational, quality, and manufacturing objectives
- Interface with Ingevity’s Corporate Organizational Development to implement best practices for training in the Charleston Plant
7
Responsibilities For Technical Training Manager, Modderfontein Resume
- Define Learning & Development strategies
- Development and implementation of electronic media for mass training needs
- Establishes and coordinates implementation of technical and professional courses and manages training procedures
- Manages inventory of training displays
- Conducts / hosts Instructor-led training sessions monthly for internal employees and external customers at company headquarters
- Develops, manages and facilitates employee product / sales training activities for regional and national meetings
- Develops monitors and reports out on sales team technical training goals
- Comply with Alstom EHS and Railway safety rules
- Secure “Certifikat” and “Intyg” are reported properly
8
Responsibilities For PMO Technical Training Manager Resume
- Coordinate training activities with HR department. Cooperate with the HR Training coordinator with regards to Training Database (TDB) and GAP closing in the TDB
- Manage and train other trainers and support staff
- Give technical support to Depot managers
- Ensure that Supplier QCD performance management is driven by the Procurement Center/Equivalent (buyers, procurement support and Supplier Quality), controls treatment of purchasing request and order placement
- Pedagogic education and experience
- Functional safety and fieldbu
- Interface with Product Management, Technical Service, Engineering, and Training departments to become familiar with product changes, new products, application opportunities, and training programs in order to impart this information to appropriate field personnel
- Provide professional guidance and support at customer/contractor training meetings. Hold “Train the Trainer” meetings with sales reps prior to new product meetings with distributors and/or contractors
9
Responsibilities For Technical Training Manager Resume
- Communicate through a monthly report recurring product or service problems to Product Management and Engineering with copy to Regional Sales Managers
- Work with Training Team to Meet Corporate Training Needs
- Deliver technical training to a diverse global audience profiles
- Develop Internal and External Focussed Training for Products, Services, and Customer Support
- Create a Standardized Method of Training Delivery to Fit the Product Line Offered by Global Eagle
- Provide Training Sessions for Internal and External Customers On and Off Site
- Define Training Team KPIs, Set, and Reach Goals
- Develop and conduct complex technical product/service seminars for contractors, distributors, utilities, engineers, and/or W/M field personnel
- Educate sales personnel and technical specialists on commercial quoting, assist on problem commercial jobs, provide specific commercial product application support, and provide backup on commercial claims
10
Responsibilities For Service Technical Training Manager Resume
- Act as technical expert at local, regional, and national tradeshows
- Assist in product liability investigations, depositions and trials, as needed
- Design extraordinary technical training solutions that ensure our internal team as well as partners have the expert knowledge they need to sell our solution and perform key operational tasks to lead their IoT business
- Collaborate and consult with Subject Matter Experts to identify key knowledge, skills, and abilities associated with learning objectives
- Meet deadlines, prioritize, and deliver quality results in a time-sensitive environment
- Craft and maintain multiple courses at a time
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