Senior Manager Learning Resume Sample
Brayan Lakin
9419 Thompson Walk,
Dallas,
TX
+1 (555) 531 3570
Work Experience
Senior Manager, Learning
12/2016
-
PRESENT
Phoenix, AZ
- Industry Standard Training Qualification
- Prioritize projects for Team Members
- Assist Learning Performance Managers as necessary in meeting stakeholder needs and in identifying vendor management processes to maximize efficiency and effectiveness within the department
- Oversee instructional design practices and project planning for the Learning team
- Ensure that projects are accurately identified in project scope and project outcome
- Provide vision, direction and clarity for project members in a variety of roles
- Provide guidance and expertise in instructional design, development approach, and project management practices
- Provide information, tools, and specifications for project members to be successful
Senior Manager Learning
08/2011
-
11/2016
Los Angeles, CA
- Effectively present a consolidated view of project costs and spend against budget
- Ensure project plans are achievable with realistic timelines, milestones, and deliverables
- As the overall learning strategy evolves, oversee the change management, communications, and stakeholder training with each new implementation or update
- Excellent written communication skills and the ability to communicate clearly and directly with a variety of individuals
- Manage and supervise the operations of the plants’ LD teams
- Leads the processes to create all learning solutions/assets including needs analysis, design, development, implementation, and evaluation, ensuring that all learning solutions have defined outcomes and objectives incorporating messages to reinforce the Y’s Cause
- Values.Demonstrates in word and action the Y’s core values of caring, honesty, respect, and responsibility and a commitment to the Y’s mission, in all matters at all times
- Inclusion.Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and cultural competence
Senior Manager, Learning & Talent Development
04/2007
-
03/2011
New York, NY
- Relationships.Builds authentic relationships in the service of enhancing individual and team performance to support the Y's work
- Communication.Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience
- Quality Results.Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences
- Change Capacity.Leads self and others through change by navigating ambiguity appropriately and adapting well to new situations, obstacles, and opportunities
- Emotional Maturity.Demonstrates effective interpersonal skills
- Self Development.Is dedicated to the improvement of own capabilities and demonstrates this through the continual expansion of knowledge and skills
- Meet regularly with key stakeholders and leadership to ensure a proactive approach in developing curricula as well as learning that applies to hotels and other parts of the enterprise
- Perform needs assessments, as required, to identify trends and learning opportunities specific to team needs
- Develop, facilitate and maintain new hire functional training for team members
Education
Belmont University
2002 - 2007
Master's Degree in Education
Professional Skills
- Excellent presentation skills, both written and verbal, with communication skills that lend to communicating clearly and directly with a variety of individuals
- Strong problem solving skills, including an aptitude for addressing any issue in collaboration with others, to identify and prevent potential problems
- Active consultation skills with key partner groups to arrive to consensus for effective solutions, taking into account concurrent objectives and priorities
- Strong change management capabilities and project management skills with track record in execution and implementation
- Strong presentation skills, facilitation and participant management
- Lead and develop the team of learning experience design specialists, ensuring workloads are managed and prioritized to align with project needs
- Motivational skills with a bias toward seizing performance improvement opportunities for individuals, teams, business units and the organization at large
How to write Senior Manager Learning Resume
Senior Manager Learning role is responsible for collaboration, software, events, travel, design, training, retail, presentation, organization, communications.
To write great resume for senior manager learning job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Manager Learning Resume
The section contact information is important in your senior manager learning resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Manager Learning Resume
The section work experience is an essential part of your senior manager learning resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior manager learning responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior manager learning position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Manager Learning resume experience can include:
- Consult with business partners on learning needs to determine root cause, provide recommendations on learning strategies, and lead design, development, and delivery of learning solutions
- Effectively manages a team of Learning and Talent Development Partner to ensure certain training metrics are being met
- Update and improve one’s professional knowledge and skills
- Team orientation, diverse presentation and analytical skills
- Effectively manage external L&TD vendors as needed
- Previous experience presenting and facilitating learning solutions to meet business needs
Education on a Senior Manager Learning Resume
Make sure to make education a priority on your senior manager learning resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior manager learning experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Manager Learning Resume
When listing skills on your senior manager learning resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior manager learning skills:
- Good collaboration, influence and relationship management skills
- Exceptional communication skills, with the ability to articulate complex concepts in simple, easy-to-understand language
- Elling experience in healthcare industry with demonstrated success required
- Six (6) years of work experience, including two (2) years of project management or managerial experience
- Ease with Senior Management – can effectively interface at many levels with top executives
- Effectively collaborate with outside vendors, contacts and sponsors
List of Typical Experience For a Senior Manager Learning Resume
1
Experience For Senior Manager, Learning Resume
- Work with other members of the Learning and Development team to ensure instructional design and measurement of training/learning effectiveness is aligned with business goals
- Partner with other members of Learning and Development to define and implement a learning strategy ensuring alignment with business goals and inclusion of innovative approaches to learning that also are rooted in adult learning theory
- Establish the fiscal budget for the training department and monitor department's effectiveness and efficiencies
- Management and Leadership Effectiveness
- Manage partnerships with Senior Leaders, Learning and Development, training vendors, or other stakeholders
2
Experience For Senior Manager, Learning Design & Development Resume
- Partner with vendors for content development – create requests for proposal, review vendor options, manage statements of work / non-disclosure agreements / master service agreements, provide feedback to vendor based responses / edits from stakeholders, and manage on-time payment of invoices
- Develop own personal development plan to ensure learning professional competencies are up to standard
- Participate in strategic planning of department’s role and contribution to Robert Half
- Design and develop training programs to support operational strategic plan, business objectives and business growth
- Ensure all managers understand AMN culture, customer service standards, products and services, and operating systems
3
Experience For Senior Manager, Learning & Talent Development Resume
- Utilize the company LMS to manage compliance and other training programs and content
- Travel 20% of the time and flexible with adapting to schedule changes
- Working in a pharmaceutical environment
- Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed
- React quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts
- Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center
- Training team leadership, program design and facilitation across multiple business functions
4
Experience For Senior Manager Learning Design & Project Resume
- Knowledge of methods for workplace learning
- Proficiency in deploying technologically based interventions
- Correct use of English grammar, spelling, punctuation, and vocabulary is required
- Manage travel and expenses
- Perform other activities, as requested
- Build and run a community of HRD’s partnership with other learning consultants/ facilitators and talent account partners on the topics of Learning: build trust, find and share internal best practices
5
Experience For Senior Manager & Learning Partner Resume
- Act as an effective ‘product engine’ for services and solutions in all aspects of Learning to the HRD/HRM colleagues and their business units. Specifics include
- Global CoE Learning team
- CoE Learning peers across APAC and Americas
- CoE Talent teams- TA, Learning and Talent Management
- Talent Account Partners in EMEA
- Leads, manages and coaches a team of trainers across all three sites
- Provides the overall leadership to create a highly responsive team
6
Experience For Senior Manager, Learning & Conferences Resume
- Stakeholder management at the executive level
- Collaborates effectively across multiple support groups and business units to identify performance trends and implement process improvements and associated learning interventions
- Partners effectively with learning leaders globally to ensure consistency of approach and that standards are maintained globally with allowances for regional needs
- Drives the alignment of all learning initiatives to business KPIs and reports to the business on a regular basis
- Ensure portfolio of learning adheres to established course design standards
- Partner with leaders across Banfield and VHG to ensure understanding of needs, criteria and constraints
- Leads, manages, coaches and develops a team of direct reports and ensures succession plans are in place
- Leads global initiatives as required
7
Experience For Senior Manager, Learning Programs Resume
- Collaborates with global curriculum design team on partner curriculums and design principles
- Support and facilitate project retrospectives (for senior leaders) and implement continuous improvement
- Exercise influence with those responsible for specific phases or functions of a program or project
- Oversee project management and content development for global learning programs under their purview, including but not limited to Spark, Lead the Way and title-achievement incentive trips
- Work in collaboration with the Learning & Development team and cross-functional teams (Field marketing and Communications, Field Development, Global Programs, etc.) to create learning content that supports Global Programs for Rodan + Fields Consultants, focusing specifically on program participation/achievement and title advancement
- A successful track record in developing and executing field facing content
- Consult with internal business teams on learning needs and opportunities that impact our Consultants
- Work closely with the Regional Sales, Global Programs, Recognition and Incentive Events teams to coordinate, plan and evaluate field learning events
8
Experience For Senior Manager, Learning Experience Resume
- Presence and credibility to engage in business level discussions with a wide array of audiences, from the Executive team to prospective Consultants
- Creative and conceptual thinker that can turn great ideas into practical products that support revenue goals
- Position is based out of San Francisco
- Design and implement a customized Leadership Development Program in partnership with Human Resources that is aligned to the company’s vision and future strategic business goals
- Lead and develop leadership programs to support company growth
- Lead Talent Management and succession management activities for the entire company
- Lead and manage company engagement survey and vendor
9
Experience For Senior Manager Learning Tools & Platforms Resume
- Technical or specialized resource. Shapes and/or champions new directions. Presents complex programmes and works to influence vision. Leads projects with cross-functional team members
- Negotiator – can reach appropriate resolution in many varied situations without damaging internal or external relationships
- Canada Walmart Division: Human Resources
- Create and implement training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, etc.)
- Seven years experience in educational / instructional design with ability to develop instructional materials for multiple delivery methodologies and employ a systems approach to problem solving and educational systems building required
- Experience driving complex projects required
10
Experience For Senior Manager Learning & Org Dev Resume
- In depth knowledge of instructional design and development processes
- Manage own schedule
- Manages to budget
- Drive for Results – Is a strategic thinker
- Serves as a role model for professional and self-development
- Defines and actively promotes a clear vision of what the team needs to change in order to be successful
List of Typical Skills For a Senior Manager Learning Resume
1
Skills For Senior Manager, Learning Resume
- Communicates a compelling and inspired vision or sense of core purpose in terms of customer experience
- Leads the development of customized learning solutions that drive organizational, team and leadership effectiveness
- Excellent ability to manage and influence, team build and maintain a positive organizational culture
- Preference for industry experience in the areas of Financial Services, Technology, Consulting is an asset
- Experience of working with a global team would be an advantage
- Four (4) years of learning and development experience
- Experience managing vendor relationships and budgets
2
Skills For Senior Manager, Learning Design & Development Resume
- Experience with Articulate, Articulate Storyline and Captivate required
- Skilled in MS Office especially MS Word, Excel and PowerPoint
- Experience with project management and development of project plans
- Experience with competency-based education and online education
- Consumer satisfaction of retail experience
- Regularly assess the effectiveness of learning programs. Recommend innovative opportunities for program improvements
- Experience in field development, training and/or sales development
- Experience in project management
3
Skills For Senior Manager, Learning & Talent Development Resume
- Leading the Field Trainer Program (SMA) including executing the TTT model with field trainers
- Leading new hire program across multiple locations (mentoring new FAMs, RDAEs, facilitating class, formal feedback to manager)
- Improving speed to impact for new hires specific to off-cycle hires (via structured field rides, assessments, coaching, regional pull-through initiatives)
- Expert knowledge of adult learning theory, instructional methodologies, technology-enabled design and learning methods
- Support the business in identifying both short and long term innovative learning strategies and solutions
- Quality of training material and/or tool (including content and development process)
- Oversee designated curriculum and course development projects, ensuring the timely and successful launch of high quality programming
- Assist in envisioning the strategic assessment planning for online and hybrid course delivery
4
Skills For Senior Manager Learning Design & Project Resume
- 20-30% travel to field events depending upon annual calendar (does not include San Francisco travel for working sessions)
- Maintain and update online or offline departmental documentation including but not limited to system user guides and course training materials
- At BMO or in strategic, communication, change leadership, relationship management, or learning fields
- Identify both short and long term innovative learning strategies / solutions for BMO Capital Markets
- Plan and conduct monthly/quarterly Learning Councils and 2-3 year strategy plans
- Manage internal/shared service realtionships to maximize resoure planning / web solutions and delivery management
- Identify both short and long term innovative learning strategies / solutions for T&O and Corporate Areas
- Develops and deploys the appropriate resourcing model to support the business needs
5
Skills For Senior Manager & Learning Partner Resume
- Sets training standards and assesses impact to the business
- Expert in all aspects of training design, delivery and evaluation
- Promotes innovative approach to training
- Maintains a positive approach during change
- Design & Delivery (Training Needs Analysis and Material Development)
- On-time completion according to the plan
6
Skills For Senior Manager, Learning & Conferences Resume
- Quality of training delivery
- Oversee end-to-end development of designated programming areas
- Interface with steering committees and subject experts to ensure governance process is followed and alignment on objectives and timelines are met
- Facilitate resource, budget, timing, and issue resolution for all T&L projects
- Develop, facilitate, and maintain functional learning plans for team members
- Schedule and manage resources and activities for departmental training
- Able to identify and assess risks and controls
7
Skills For Senior Manager, Learning Programs Resume
- Thoroughness with attention to detail
- Work with BMO CM Professional Development & HR to assess and identify critical areas of performance opportunities in key roles and design specific learning solutions to address business needs
- Works with the President and Director of Operations to establish the curriculum for the “college readiness” program, ensures training of Success Coaches and their managers, and establishes a cycle of continuous improvement for the program
- Partners closely with Academy leadership and other stakeholders to understand business needs, technical implementation requirements, and quality standards
- Develops appropriate analytics and uses quantitative and qualitative data to identify problem and opportunities
- Establishes a regular cadence for recommending and evaluating strategic innovations, pilots, and experiments to continuously improve curriculum, student communications, and the learner experience
- Understands adult learners, learning science, instructional media, UX, and learner behavior and applies them to improve learning experiences and student outcomes
8
Skills For Senior Manager, Learning Experience Resume
- Partners with Academy leaders, CALS, external vendors, and WGU departments, including academics, technical operations, the software development team, records, enrollment, and others to ensure appropriate standards and a superior student experience
- Produces timely, consistent, and accurate reports for stakeholders and executives
- Endeavors to incorporate WGU’s leadership principles into all aspects of the individual’s work and interactions with others
- Work with T&O and Corporate Areas to assess and identify critical areas of performance opportunities in key roles and design specific learning solutions to address client needs
- Lead the delivery and implementation of employee programs and change initiatives through the assessment and development of training as applicable, ensuring adequate support for employees in the development of appropriate capabilities
- Continually assess the effectiveness of training programs and content to improve the overall effectiveness of the sales force. Provide recommendations for improvements to training content and support material to support and advance the Personal Segment Learning Strategy
- Lead the development of conference material in support of the Personal Segment Sales Strategy. Work with team members and various business partners and stakeholders to develop content that supports overall conference strategy
- Oversee the review of all training materials with strong attention to detail to ensure high quality final product development
9
Skills For Senior Manager Learning Tools & Platforms Resume
- Act as the senior decision maker in relationships with various vendors, partners and stakeholders contributing to various components of conferences
- Own relationship with Divisional Offices and other key field roles to coordinate readiness for conferences and key learning efforts
- Understand internal policies and procedures and the external regulatory environment to ensure that all learning programs and resources adhere to requirements
- Develop new methods to integrate risk management into training of key field roles to reduce overall business risk exposure
- Work with the design team to provide and design specific learning solutions to address client needs
- Manage internal IFL shared service relationships to maximize resource planning
- Coordinate and execute on conference related programs in accordance with the delivery of Personal Segment leadership and sales conferences
- Provide subject matter expertise and act as a prime contact for various partners and stakeholders in the development and delivery of Personal Segment learning programs. Act as the key triage point for personal banking learning needs assessing what is required to support change – i.e. formal training vs. materials to support team meetings, etc
- During development and execution of learning programs and / or content development for conferences, lead working committees and decision forums to ensure key decisions and activities occur on time
10
Skills For Senior Manager Learning & Org Dev Resume
- Work with LOB to assess and identify critical areas of performance opportunities in key roles / areas
- Provide value added professional advice to Senior Business Partners, HR Business Partners, Segment Leads and Senior Management teams to enhance business and sales effectiveness and advance employee performance
- Maintain a thorough knowledge of training and performance principles and processes. Ensure the training & development department’s materials, processes/procedures and roles/responsibilities are well documented and maintained
- Proficiency with Microsoft PowerPoint, Excel, and Word, including an understanding of manipulating basic presentations, spreadsheets and documents
- Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals
- Responsible for defining and delivering the learning strategy for the European sites
- Leading and managing people, teams, or projects
List of Typical Responsibilities For a Senior Manager Learning Resume
1
Responsibilities For Senior Manager, Learning Resume
- Partner with senior program managers to ensure broad objectives and expectations connect with the program initiatives
- Oversee risk management process for projects
- Review course analytics on a regular cycle to assess quality of material and learner experience to identify creative solutions for course improvements, recommending revisions as needed. (re-entry into the development cycle)
- Customer Focus/Customer Centricity
- Satisfaction rate from end user
2
Responsibilities For Senior Manager, Learning Design & Development Resume
- Integrate broad sets of data into frameworks which can be used to synthesize T&L deliverables
- Communication & Engagement
- Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of Sortation Center performance and goals and required YOY improvements and provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business
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