Senior Learning & Development Resume Sample
Glenna Volkman
181 Schmidt Brooks,
Boston,
MA
+1 (555) 532 0301
Work Experience
Senior Talent Management Representative Learning & Development
09/2015
-
PRESENT
San Francisco, CA
- Partner with trainees and the trainees’ supervisors to determine training outcomes. Review success and conduct a skill gap analysis
- Have a passion for customer experience
- Have a welcoming and open spirit
- Conduct needs analyses to determine extent to which current program offerings meet business needs; curate learning offerings to be customized based on new organizing principles for the agency, and specific to address skill gaps
- Lead the design and implementation of new leadership and professional development programs for Weber Shandwick. In addition, provide performance measures to gauge program effectiveness
- Conduct ongoing benchmarking against external best practices, including new technologies to ensure programs are cutting-edge and effective; ensure we invest in long-term capability building across to scale our learning and development efforts across the agency. Manage vendor relationships as required
- Design and deploy training programs and new learning solutions using various platforms (i.e., instructor-led, e-learning)
- Develop global leadership and manager development curriculum standards
- Work closely with the HR business partners and business leaders to understand goals and needs, gain buy-in on proposed initiatives, and drive results with respect to new and ongoing talent and learning initiatives
Learning & Development Senior Analyst
01/2011
-
05/2015
Chicago, IL
- Share input on key talent issues such as engagement, succession planning, and retention
- Focus on rebooting global onboarding program
- Relentlessly track and measure results
- Provide thought leadership to support the organization’s goals; conduct needs assessments and translate frameworks, models, subject-matter expertise,
- Work with talent partners to define global ‘core’ and ‘non-core’. Deliver core with quality and support incorporate market initiatives where advantageous
- Experience building and managing a best practice global training function
- Has relentlessly high standards; leads with courage
Senior Consultant, Learning & Development
10/2003
-
10/2010
Houston, TX
- Deliver products, data, and leadership training
- Use adult learning training methodology, appropriate media, and trainer materials to deliver effective learning discussions, lectures, and online courses
- Identify alternate solutions for learning when delivery challenges arise, including; materials, content, room set-up
- Establish and maintain expertise in training curriculum
- Partner with the business to understand and support their training needs
- Evaluate the effectiveness of training through class feedback and follow-up surveys and communicate results with leadership
- Lead, prepare, attend, and complete train-the- trainer certifications
- Supports visiting and site facilitator’s/SME’s in training delivery
- Strong interpersonal skills with the ability to communicate with all levels of personnel, and to execute tasks independently
Education
Auburn University
1999 - 2003
Bachelor's Degree in Related Major
Professional Skills
- Communication Skills: Great listener and excellent communication skills, including outstanding facilitation and presentation skills
- Excellent communication skills with the ability to build strong relationships with clients, program participants, and team members
- Management experience and strong team leadership and development skills
- Strong facilitation and presentation skills with an emphasis on reading an audience, demonstrating presence and maintaining engagement
- Strong with presentation skills and able to facilitate the sessions
- Outstanding oral presentation/facilitation skills
- Relevant training or learning and development experience or equivalent combination of education and work experience
How to write Senior Learning & Development Resume
Senior Learning & Development role is responsible for design, facilitation, interpersonal, training, credit, development, leadership, reporting, research, insurance.
To write great resume for senior learning & development job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Learning & Development Resume
The section contact information is important in your senior learning & development resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Learning & Development Resume
The section work experience is an essential part of your senior learning & development resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior learning & development responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior learning & development position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Learning & Development resume experience can include:
- Strong consulting, conflict management, and negotiation skills
- Coaches less experienced Leader-Teachers to improve their facilitation skills
- Able to effectively tell the story when presenting recommendations to senior audiences
- An excellent communicator, convincing and strong personality
- Work effectively in a fast-paced, customer-focused environment
- Robust interpersonal skills in both client interactions and team interactions
Education on a Senior Learning & Development Resume
Make sure to make education a priority on your senior learning & development resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior learning & development experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Learning & Development Resume
When listing skills on your senior learning & development resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior learning & development skills:
- Exceptional interpersonal skills and ability to effectively interface with all levels of the organization
- Possess solid training/delivery skills
- Possess solid curriculum design skills
- Experience facilitating to all levels of employees, including those in an organizationally more senior position with proven success
- Communicate effectively (both verbal and written) and provide professional customer service
- Management experience or Account Management experience
List of Typical Experience For a Senior Learning & Development Resume
1
Experience For Learning & Development Senior Analyst Resume
- Experience with the design, development, and implementation of a corporate leadership development strategy and related service offerings and curricula
- Experience with program management and senior-level facilitation
- Work independently with minimal supervision while contributing to overall team success
- Keeps knowledge up to date on changes in Bank and training department policies, procedures and products within the Bank
- Instruct core and advanced workshops for Bank employees to enhance employee knowledge and skills in one or more subject areas such as: credit and compliance; leadership and communications; operations; PC applications; products, sales, and relationship management skills; service skills
- Becomes a subject matter expert in a complex instructional area
2
Experience For Senior Talent Management Representative Learning & Development Resume
- Serves as a master trainer to certify other instructors in that area
- Also works with vendor and/or area manager to provide specific input for course material updates and re-design
- Develops knowledge and skills to continuously enhance training facilitation and curriculum design skills, and learns to instruct workshops in additional areas of specialization by observing and co-facilitating internal workshops and by attending internal and external workshops
- Utilizes Lotus Notes for internal communications
- Identify, evaluate, and manage a network of best-in-class content development & delivery providers across APAC and EMEA and globally in partnership with US L&D
- Build partnerships and serve as ongoing relationship manager for all APAC-sponsored programs. Lead or contribute to design & customization of classroom & virtual content
3
Experience For Senior Learning & Organizational Development Manager Resume
- Responsible for global learning approach and curriculum for targeted population (in partnership with all global BDU leads)
- Responsible for implementation of the global curriculum for North America, including responsibility for communications to target audience (to drive awareness, enrollment, etc.)
- Work closely with the North America Associate Service Center (NAASC) to run the daily operations of their courses (e.g., annual calendar development, class scheduling, leader-teachers, class enrollment, metrics, SOW creation, etc.)
- Monitors and synthesizes data to evaluate training effectiveness; identifies gaps and makes recommendations for improvements
- Experience in Management Training
4
Experience For Senior Consultant, Learning & Development Resume
- Curriculum management/oversight experience
- Leads classroom training for sessions typically up to 25 people and/or facilitates synchronous web-based delivery of training
- Partners with business leaders and broader HR organization to identify training needs
- Collaborates with internal and external resources to create or source learning materials and/or solutions
- Advanced knowledge of adult learning theories
- Analyzes target audience and learner environments to identify appropriate instructional strategies
5
Experience For Senior Learning & Development Instructor Resume
- Utilizes instructional design methodologies to create complex, high-quality, and innovative instructional materials
- Participates in or leads projects for BDU or for the Talent & Culture COE
- Maintains administrative records
List of Typical Skills For a Senior Learning & Development Resume
1
Skills For Learning & Development Senior Analyst Resume
- Training impact measurement experience beyond level one evaluation
- Lead the execution of learning evaluation strategy and measurement of effectiveness of learning interventions through data gathering and reporting
- Build effective working relationships with a diverse ‘customer’ base, including Senior Leaders, HR Business Partners, etc
- Strong understanding of learning paths and curricula creation for a variety of technical roles and associated proficiency levels
- Experience working in a fast-paced, highly matrixed, service-driven organization
2
Skills For Senior Talent Management Representative Learning & Development Resume
- Experience advising around issues related to organizational design/organizational structure
- Build strong relationships across all levels of the organization
- Solid judgment and emotional intelligence
- Training impact evaluation expertise; can translate solutions into measurable business impact
- Mentor and coach other instructors by observing, providing feedback, co-facilitating, providing work directions, and reviewing results with supervisor
- Work involves sitting, occasional walking and lifting up to 10 pounds
- Design and develop learning content for a variety of mediums, including eLearning modules (in small consumable sections) for LMS upload
- Designs and delivers e-learning, virtual learning, and instructor-led events using a variety of software, tools, and equipment
- Manage relationships with third party vendors delivering training
3
Skills For Senior Learning & Organizational Development Manager Resume
- Working in the wealth management or related industry, preferably with background in investments, banking, fiduciary and/or sales
- Knowledge of diversity and inclusion principles, including unconscious bias and inclusive leadership
- Comfortable with a high level of autonomy; knows when to bring in partners and ask for help
- Delivery a variety of output including online courses, pre and post assessments, edited videos, pod casts, and infographics
- Attention to detail, accuracy, and precision
4
Skills For Senior Consultant, Learning & Development Resume
- Work successfully in a remote/virtual team environment
- Office environment with the ability to work remotely as needed
- Handle confidential, complex information and provide subject matter expertise
- Clearly consult with a variety of stakeholders to drive key L&D deliverables in a timely and agile fashion
- Demonstrate strong Instructional Design skills with a variety of design tools (Adobe Creative Cloud, Articulate Storyline), including knowledge of HTML output (vs. Flash)
- Subject matter knowledge with information security, cyber-security, and risk management; 2-3 years' experience supporting L&D needs IT technical skill development
- Project Management: Exceptional program management and project management skills
- Certified to instruct in all core and advanced workshops in subject area of specialization or at least 5 years experience in instructing comparable workshops
- Current expertise or strong interest in learning live webinar/virtual classroom training delivery
5
Skills For Senior Learning & Development Instructor Resume
- Comfortable working in a fast-paced environment with shifting priorities
- Knowledge of and experience with a variety of leading-edge training methodologies and tools
- Experience collaborating with and delivering to a regional or global audience
- Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors
- Technical systems training experience required
- Extensive training calendar management experience
6
Skills For Senior HR / Learning & Development Generalist Resume
- Able to influence in situations without formal authority and push back when appropriate to balance requests with available resources and priorities
- Experience in Project Management
- Completion of a coaching program accredited by the International Coaching Federation
- High proficiency with Microsoft Office Suite, media and technology
- Willingness to travel up to 75% of the time and flexibility to work evenings and weekends
- Excellent communication skills to present technical and complex concepts. Ability to effectively present information and respond to questions from groups of managers and employees
- Excellent interpersonal communication and relationship development skills. Ability to operate VCR, television with remote control, calculator, LCD projector, and overhead projector
7
Skills For Learning & Development Senior Consultant Resume
- Proficiency in analyzing learning development data to gain insight into business impact
- Expertise in instructor-led classroom training delivery
- Seasoned professional who has been successful leading initiatives through influence and collaboration
- Raise issues promptly
- Service Orientation: Work closely with internal clients to fully understand their business issues and determine solutions to help the business units; identify learning gaps and solve existing issues and anticipate future gaps
- Adaptability: Effectively navigate toward results in a complex organization structure, taking into account the business’s readiness for change and development
8
Skills For Senior Consultant, HR Learning & Development Resume
- Exhibit a customer centric mindset to deliver best in class experience to our internal customers
- Project leadership experience and knowledge of project management methodology
- Actively communicate and work collaboratively with leaders across the organization and Human Resources team members to respond creatively to a rapidly
- Previous work within a Client Service focused industry or organization
- Certified to instruct in all core and advanced workshops in subject area of specialization or at least 5 years’ experience in instructing comparable workshops
9
Skills For Learning & Development Senior Trainer Resume
- Lead the application of the new Global Learning & Development (GL&D) governance framework within site including adherence to GL&D quality standards and operating to agreed governance processes and ways of working
- A healthy blend of educational (theory) and work (practice) experience with demonstrated ability to gain credibility for training initiatives among employees who provide services to high net worth individuals and families
- Train-the-trainer and/or coaching experience
- Advises, contributes ideas, and participates in decisions regarding department operations including development of policies
- Provide training support and consultation across EMEA to assist in capturing needs and overall plan development
- Coaches and mentors Learning and Development Specialists and Officers, as well as others who design and deliver content and programs
- Facilitates a variety of learning and development events and programs
10
Skills For Senior Software Development Engineer Machine Learning for new Video Services Resume
- Participates in staff meetings and contributes to professional development in the department by sharing knowledge
- Prepares activity reports using Word
- Full responsibility for vendor and content management, annual calendar planning and processes/logistics across APAC
- Displays professionalism through sound judgment, initiative, flexibility, and attention to detail
- Leadership role within the wider HR team/function – Be a proactive partner and collaborator with other HR teams/stakeholders such as COE’s, Partner closely with the Talent COE to ensure corporate programs are implemented in the business and provide feedback to them on the needs of the business
- Experience with program evaluation, including learning and development best practices
- Supports and demonstrates VZW Core Values and support of VZW culture.
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