Relationship Manager Commercial Resume Sample
Loma Barton
1000 Watsica Gateway,
Dallas,
TX
+1 (555) 161 1245
Work Experience
Commercial Banker / Relationship Manager
04/2016
-
PRESENT
Detroit, MI
- Intermediate credit skills; Analysis and completion of credit applications up to $3 MM in authorizations
- Keep up-to-date on knowledge of HSBC’s international and domestic strategy, capabilities and policies
- Protect the bank’s assets and reputation by performing due diligence on the customers and their businesses, monitoring for suspicious activity/transactions and taking appropriate action as per the operating policies
- Work in partnership with colleagues across the HSBC Group to improve connectivity, deliver exceptional standards and quality of service across all interactions with (prospective) customer or other professionals
- Take prompt and appropriate action to address customer complaints at the first point of contact
- Assist in the delivery of solutions that are appropriate to meet customer needs and improve customer engagement
- Be an ambassador for HSBC and develop the bank’s profile in the local business community
- Ensure fairness in all aspects of strategy, product design and delivery, sales processes, customer literature and correspondence, financial promotions, administration and complaint handling
Commercial Bank Relationship Manager Asset Based Lending Associate
09/2009
-
11/2015
Los Angeles, CA
- Enhance the Bank’s image in the marketplace by building strong relationships with (prospective) customers and third parties (e.g. accountants, lawyers, trade advisors etc.)
- Ensure early identification of problems and take appropriate action to protect customers and HSBC's interests
- Monitor, maintain and apprise sales activity, pipeline, and other relevant information using the client bank’s contact management system
- Aggressively solicit potential and existing clients to preserve productivity and profitability in lending
- Works with the Sales Manager to identify and develop new markets in the within the bank’s footprint and expand lending opportunities in accordance with the bank’s strategic plan
- Provides advice and council to customers on financing related matters, representing the bank’s best interests at all times
- Provides advice and council to team mates on various topics, which include sales, marketing, loan structure, pricing, etc. A trusted mentor who represents the bank’s best interests at all times
- Proven ability to reach established annual loan production and retention goals
Commercial Bank International Product Specialist Relationship Manager Corporate Client Banking
06/2003
-
03/2009
Philadelphia, PA
- Strong analytical, time management and organizational skills with work exhibiting a high level of attention to detail
- Excellent written and verbal communication skills with the ability to be persuasive one-on-one as well as in a group setting
- Thorough understanding of basic principals of accounting, and financial analysis
- Skills in discussion, facilitation and problem solving
- Willingness and ability to travel within the bank’s service area to conduct site visits and develop new clients
- Track client service activities for accounts, prepare service utilisation reports and document client interactions (call / meeting notes)
- Manage critical activities and logistics for service activities to ensure the Senior Relationship Manager is fully prepared and briefed with relevant research and information
Education
Western International University
1998 - 2002
Bachelor's Degree in Accounting
Professional Skills
- Proven problem solving skills to handle complex issues
- Strong written and verbal communication skills with the ability to be persuasive one-on-one as well as in a group setting
- Advanced experience in applicant interviewing and perceptive character judgment skills
- Positive attitude and team player approach, with excellent customer service skills for both internal and external customers
- Strong supervisory or leadership skills required
- Proven interpersonal and techincal skills
- Demonstrate proven track record of production in commercial banking lending
How to write Relationship Manager Commercial Resume
Relationship Manager Commercial role is responsible for credit, persuasive, negotiation, training, retail, finance, security, analysis, research, insurance.
To write great resume for relationship manager commercial job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Relationship Manager Commercial Resume
The section contact information is important in your relationship manager commercial resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Relationship Manager Commercial Resume
The section work experience is an essential part of your relationship manager commercial resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous relationship manager commercial responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular relationship manager commercial position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Relationship Manager Commercial resume experience can include:
- Accountable for the attainment of annual business development goals for loan and deposit production, loan fee income generation, cross sales, and portfolio retention
- Proven track record of meeting established annual loan and deposit production goals, while retaining existing client base
- Develop a good working relationship colleagues both in the team and in the wider Unit, promoting a positive and collaborative team ethos
- Experience dealing business to business in a professional services environment. Enjoy networking to raise your profile and be self-motivated
- Experience in Commercial Banking and 10+ years managing a portfolio of clients
- Develop and maintain an exceptional team of Relationship Managers that provide CC client’s with a seamless, integrated and empowering service experience
Education on a Relationship Manager Commercial Resume
Make sure to make education a priority on your relationship manager commercial resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your relationship manager commercial experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Relationship Manager Commercial Resume
When listing skills on your relationship manager commercial resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical relationship manager commercial skills:
- Good written and verbal communication skills with the ability to be persuasive one-on-one as well as in a group setting
- Good written and verbal communication skills with the ability to be persuasive one-on-one, as well as in a group setting
- Good interpersonal skills and able to work independently as well as in a team with peers and product partners to achieve collective goals
- Previous banking industry experience or related professional services experience such as accounting or law
- Work effectively with Marketing team to grow, launch, and manage targeted sales campaigns
- Advanced sales, negotiation and communication skills
List of Typical Experience For a Relationship Manager Commercial Resume
1
Experience For Commercial Banker / Relationship Manager Resume
- Works with Manager to identify and develop new markets within the Bank’s footprint and expand lending opportunities in accordance with the Bank’s strategic plan
- Maintains a strong working knowledge of the Bank’s loan, deposit, and other products and services
- Meets with and interviews clients/prospects. Seeks opportunities to build relationships, working within the prescribed framework of the Bank’s policies and procedures to offer flexible and competitive banking solutions, including business loans, lines of credit, deposit and other business products and services
- Participates in joint calls with cash management, commercial deposit services, and/or retail branch representatives, as appropriate, to assist with offering complete banking solutions to clients and prospects
- Gathers the necessary loan application package/documents, along with business, financial and personal background information required to move forward with client’s credit request
- In coordination with Underwriting Group, reviews loan requests and credit history, along with financial statements and spreads, to determine whether proposed credit application includes all information needed and meets lending criteria outlined in the Bank’s lending policies, procedures and guidelines
- Working with Manager and Underwriting Group, prepares proposed credit outlines (pre-flights), including recommendations for loan pricing and terms, to present to Credit Administration for concurrence prior to proceeding with in-depth client negotiations of various and more complex terms and conditions or “indications of interest”
2
Experience For Commercial Bank Relationship Manager Asset Based Lending Associate Resume
- With the assistance of the Underwriting Group, prepares well developed credit memorandum that conforms to the Bank’s required underwriting format and guidelines, seeking assistance from Team Leader, Regional President or Market President, as needed, to ensure that all complex issues have been adequately addressed
- Working with the Manager, participates in formal credit approval process by presenting loans for approval to the required level of authority and/or appropriate Loan Committee
- Manage a portfolio of clients ensuring that there is a balanced and consistent approach between risk, relationship and reward
- Communicates credit approvals to clients, delivers loan documents for signature, and ensures that loan request is processed and booked
- Ensures that declinations are communicated to prospects and customers, in written or verbal form, as required by Bank procedures and guidelines
3
Experience For Commercial Lending Relationship Manager Resume
- Provides exemplary/professional customer service to, and maintains constructive and positive working relationships with, referral sources, loan applicants, borrowers, depositors, and their representatives
- Prepares and submits regular sales production and customer call reports to Manager, as requested
- Actively participates in the local business community at large
- Works with the Team Leader to identify and develop new markets within the Bank’s footprint and expand lending opportunities in accordance with the Bank’s strategic plan
- Gathers the necessary loan application package/documents, along with business, financial and personal background information required to move forward with client’s credit request.
- In coordination with Underwriting Group, reviews loan requests and credit history, along with financial statements and spreads to determine whether proposed credit application includes all information needed and meets lending criteria outlined in the Bank’s lending policies, procedures and guidelines
- Working with Team Leader and Underwriting Group, prepares proposed credit outlines (pre-flights), including recommendations for loan pricing and terms, to present to Credit Administration for concurrence prior to proceeding with in-depth client negotiations or “indications of interest”
- Working with the Team Leader, participates in formal credit approval process by presenting loans for approval to the required level of authority and/or appropriate Loan Committee
- Prepares and submits regular sales production and customer call reports to Management, as requested
4
Experience For Commercial Bank International Product Specialist Relationship Manager Corporate Client Banking Resume
- Develop and maintain an excellent working relationship with clients, ensuring that Invoice Finance meets their working capital requirements. Liaise closely with the Bank’s Primary Relationship Managers (PRM) to ensure that a one Bank approach and strategy is adopted for each client
- Keep fully up to date with developments within the Unit, participating in out of course projects and becoming an active member of the Unit
- Accountable for the attainment of annual business development goals for loan and deposit production, fee generation, cross sales, and portfolio retention
- Working with Team Leader and Underwriting Group, prepares proposed credit outline (pre-flights), including recommendations for loan pricing and terms, to present to Credit Administration for concurrence prior to proceeding with in-depth client negotiations or “indications of interest”
- With assistance of the Underwriting Group, prepares well developed credit memorandum that conforms to the Bank’s required underwriting format and guidelines, seeking assistance from the Team Leader, Senior Relationship Manager, Regional President or Market President, as needed, to ensure that all complex issues have been adequately addressed
- Works with Team Leader to identify and develop new markets within the Bank’s footprint and expand lending opportunities in accordance with the Bank’s strategic plan
5
Experience For Commercial Direct Relationship Manager Resume
- Participates in joint calls with cash management, commercial deposit services and/or retail branch representatives, as appropriate, to assist with offering complete banking solutions to clients and prospects
- Maintain customers by establishing strong working relationship and superior customer service
- Testing and monitoring financial covenants consistent with loan requirements
- Participating in the opportunity assessment and prospecting process
- Preparing and reviewing Credit Approval Presentations
6
Experience For Relationship Manager, Commercial Finance Resume
- Understanding and adhering to Credit/Bank policies and procedures
- Supporting due diligence and loan documentation efforts
- Assist in the collection, spreading and maintaining of financial statements
- Offer suitable value-added advice to existing customers
- Ensure proactive and appropriate relationship building and customer contact plans are in place for new customers
- Develops and maintains profitable customer relationships within a targeted market segment by coordinating all sales and service efforts
- Assist in preparation of portfolio reviews, which include a focus on timely and accurate risk ratings
- Supports unit’s growth and profitability through effective calling on existing and potential customers. Identifies business needs and corresponding sales opportunities bankwide
7
Experience For GCG Relationship Manager, Commercial Cards Resume
- Reviews credit checks and understands the Business Link Unit scoring system
- Serves as the point person in determining the customer's needs and meeting them through the seamless delivery of the bank's products, services and associated resources
- Knowledge of all bank products and continual development of product expertise
- Responsible for ensuring the optimizing of all customer relationships which entails developing revenue growth through generation and cross selling of all applicable bank products including deposits, loans, and other services in all Huntington segments to customers
- Possess proficiency in credit fundamentals and is be able to determine the appropriate risks on new and prospective customers and transactions so that all relationships are entirely in strategic alignment with the risk profile of the bank, including all front-end guidance
- Proven history of high volume loan origination
- Proactive development and execution of client expansion and retention strategies
- Interviews customers and prospects to request specified information for credit applications
8
Experience For Commercial Deposit Relationship Manager Resume
- Maintain and develop existing customer portfolio by assessing and meeting client’s business and personal needs and effectively cross sell Wintrust products and services
- Managing security arrangement over all ABL bank accounts. Having primary responsibility for initiating Blocked Account Control Agreements (BACA’s) or such similar arrangements at third party banks and ensuring that related arrangements are set up correctly and have been implemented effectively
- Responsible for developing and maintaining ABL’s Contingency Plan and liaison with key partners as required
- Review business spend volumes and identify gaps expansion opportunities within portfolio to optimize client’s commercial card program, leading to increased commercial card charge volumes and Cross-selling of other commercial card products
- Improve Portfolio retention rate (%) YOY basis per designated benchmark
- Positive Portfolio revenue growth (%) YOY per designated benchmark
- Overall responsibility for adherence of assigned portfolio to any on-going AML, Compliance, legal, credit and other system related requirements to maintain the client’s card programs
9
Experience For Citi Commercial Bank Relationship Manager Resume
- Analyze the customer’s deposit needs by engaging with them in a consultative business development approach and provide recommendations that add value and deliver strategic solutions
- Experience in sales and 3 years in relationship management
- Underwriting credit requests
- Communication & Influencing -Communicating with confidence and competence to positively influence the outcome of decisions and gain commitment
- Customer Relationship Management- Engaging the customer and adding value
10
Experience For Relationship Manager / Commercial Lender Resume
- Proficient with word processing, spreadsheet, and industry specific applications
- Frequent travel, including locally, regionally, and overnight
- Teamwork and Collaboration- working together to deliver results
- Liaise closely with the Bank’s Primary Relationship Managers (PRM) to ensure that a one Bank approach and strategy is adopted for each client
- Management of Risk on the portfolio through early identification of potential problems, monthly trend analysis, portfolio reviews, financial analysis and developing a good understanding of client’s businesses
- Devise and implement strategies to minimise risk and ensure that our collateral is protected, working closely with the Unit’s Audit and Collateral Teams in this regard
List of Typical Skills For a Relationship Manager Commercial Resume
1
Skills For Commercial Banker / Relationship Manager Resume
- Strong analytical, time management and organizational skills with a high level of attention to detail
- Good analytical, time management, and organizational skills, with a high level of attention to detail
- Good analytical and time management skills, with attention to detail
- Builder of relationships and partnerships – ability to work effectively in a team environment
- Good verbal and written communications skill
- Responsible for developing strong, low risk commercial relationships while maintaining quality customer service
- Consult clients on their international banking needs, with a strong emphasis on Treasury Services and working capital solutions
2
Skills For Commercial Bank Relationship Manager Asset Based Lending Associate Resume
- Previous experience in managing a portfolio of business customers
- Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively
- Build and manage effective referral associations with internal business partners (ABL, TMO, Mortgage, Trust/Wealth Management, CRE lending, etc.)
- Motivated self-starter with a high level of initiative and demonstrated commitment to facilitating the growth and development of the Bank
- Experience of reviewing credit and security documentation
- Experience in the Commercial Banking segment
3
Skills For Commercial Lending Relationship Manager Resume
- Formal credit training or experience is mandatory
- Good understanding of cash management , trade finance and treasury products
- Commercial Credit, Business or Commercial banking, Relationship Management, Consumer, or Small Business credit experience. (Required)
- Experience dealing with board members/shareholders in a professional services environment
- Experience in commercial or business banking environment
- Banking and financial services experience
4
Skills For Commercial Bank International Product Specialist Relationship Manager Corporate Client Banking Resume
- Demonstrated ability to problem solve and work in an organized manner on multiple projects
- Able to provide satisfactory evidence they have the depth of referral sources (network) necessary to be successful in development of new business relationships
- Prior knowledge of the ABL product is preferable but not essential
- Work experience in a financial institution with a focus on Relationship management
- 5 (five) more years experience as a commercial lender
- Sound knowledge of the Greater China market with a strong network
- Experience in Commercial Banking and 2-10 years managing a portfolio of clients
- Managing relationships and providing exceptional service for CCB customers, including selling them cash management, FX, trade and credit product solutions
5
Skills For Commercial Direct Relationship Manager Resume
- Delivering and meeting customers needs
- Monitoring client spend activity for clients significantly underachieving targeted spend
- Monitoring and supporting the products’ implementation process
- Managing the customers and transactions within the existing CRM platform
- Verifying adherence to global KYC (Know your customer) standards during the referral management process
6
Skills For Relationship Manager, Commercial Finance Resume
- Managing internal relationship management with key partners
- Providing direct support to Banker or TMO for client dialogues
- Using specific client information for outreach programs
- Outlining programs, options, alternatives to increase client spend on card programs
- Supporting the international expansion of CCB customers
- Maintaining overall control and accountability for the managed cross-border transactions referrals
7
Skills For GCG Relationship Manager, Commercial Cards Resume
- Advanced understanding of the implications of federal, state and local regulations affecting commercial deposit and lending activities
- Problem Solving and Decision Making- making timely quality decisions
- Proficient at delivering appropriate treasury management, private banking and equipment leasing solutions
- Responsible for enthusiastically cross-selling appropriate banking products to new and existing customers
- Maintain a high level of client satisfaction by generating, managing and servicing a portfolio of clients
- Extensive knowledge of commercial loans, credit analysis, lending, loan processing and closing processes
- Maintain and develop existing portfolio by assessing and meeting client’s business and personal needs
- Extensive knowledge of International banking products, services, and markets (Treasury, lending, trade finance and foreign exchange)
- Thorough understanding of basic principles of accounting and financial analysis
8
Skills For Commercial Deposit Relationship Manager Resume
- Make it easy for customers to do business with Scotiabank by bringing the Bank to the customer and providing fast turnaround times
- Responsible for sales, credit analysis, proper loan structuring, client interviewing and perceptive character judgement
- Proactively addressing client issues, including migrations between platforms
- Partnership with Banker/TMO in planning client discussions, coaching, etc
- Active calling and acquiring of CCB customers in the UK and Western Europe
- Help with prospect conversion, leveraging JP Morgan’s international capabilities in the fast growing CCBSI Technology vertical
- Act as the principal account and relationship manager for new and existing clients
- Call on existing relationships to review portfolios and makes recommendations as needed
- Maintain focus on integrity, attitude, attention to detail, accuracy, presentation quality, application of feedback and being a great team player
9
Skills For Citi Commercial Bank Relationship Manager Resume
- An understanding treasury management structures
- Innovative knowledge of commercial banking products and services and be able to successfully capitalize on cross-sell opportunities
- Acts as an account and relationship manager for new and existing clients
- Results focus - achieving results resiliently
- Communication and influencing - genuine two-way communication to achieve consesus and progress
- Staff Banking Benefits and Discounts
- Health and Wellbeing Plans
- Increase the Bank’s profitability by cultivating new commercial business relationships
10
Skills For Relationship Manager / Commercial Lender Resume
- Increase the Bank’s market share and profitability by cultivating new commercial business relationships
- Identify and manage top 20% companies in Revenue within commercial card’s existing portfolio
- Promotes sales delivery through aggressive relationship building with centers of influence and commercial clients and prospects
- Knowledge of the bank’s products, services and policies required to undertake the role
- Drive new commercial business through direct contact, telephone sales, mailings, industry conferences, and networking. Create and present professionally written proposals and sales presentations
List of Typical Responsibilities For a Relationship Manager Commercial Resume
1
Responsibilities For Commercial Banker / Relationship Manager Resume
- Manage existing commercial loan customer base and develop new business from referral sources and through cold calling efforts
- Identify opportunities to increase the usage of Invoice Finance, thereby contributing to the Unit’s bottom line profitability
- Represent JPMC's International capabilities at both internal and external events in the market
- Responsibility for the client management of c.20 foreign subsidiary relationships of North American parented clients within the ABL International portfolio
- Knowledge of the business and broader construct of HSBC’s Global Businesses
2
Responsibilities For Commercial Bank Relationship Manager Asset Based Lending Associate Resume
- Executive presence and consultative sales acumen; ability to develop advisory relationships with clients, and prospects
- Position is based in San Francisco, and dedicated to the mid-cap Technology clients headquartered on the West Coast
- Able to provide satisfactory evidence they have an established book of business and the depth of referral sources (network) necessary to be successful in development of new business relationships
- An entrepreneurial spirit with the ability to work successfully in a collaborative manner with minimal supervision
- Builder of relationships and partnerships – ability to excel in a team environment
- Impeccable personal integrity and ability to maintain confidentiality of customer information and data
3
Responsibilities For Commercial Lending Relationship Manager Resume
- Confidence and presence; have an opinion, ask questions, take ownership and think like an owner
- Credit and Client Relationship Management
- Be proactive, problem solve and ability to challenge the status quo
- Expand commercial loans, client relationships and cross sell bank products
- A medium to high-level of expertise on credit products and process as well as a track record of providing sound credit judgment and compelling proposals to secure buy-in
- Fluent in Mandarin, English and Cantonese
- Demonstrations as needed with client
- Able to work autonomously, with a team and solve problems quickly
- Demonstrated success providing commercial financing to large businesses in the extended Chicago area typically gained from eight or more years of highly successful commercial banking experience
4
Responsibilities For Commercial Bank International Product Specialist Relationship Manager Corporate Client Banking Resume
- Previous credit and/or invoice finance experience
- Strong knowledge of financial and regulatory requirements including the ability to understand and interpret Financial Statements including Balance Sheets, Profit and Loss Accounts, Cash flows, budgets and projections
- Clean full drivers licence
- Proactively solicit new customer contacts with commercial to middle market companies ($2 million + in annual revenues)
- Generate $3MM in new client deposits per year with Loan production vary from $12mm to $15mm per year
5
Responsibilities For Commercial Direct Relationship Manager Resume
- Robust business judgement and thoughtful analysis of client’s business and corporate operations
- Responsible for outbound sales activity including but not limited to cold and warm direct calling, outbound telephone calls, e-mail marketing, trade shows/conferences, appropriate corporate sanctioned social media
- Maintain current contact and client data records in CRM
- Frequently monitor practices of competition and report findings to management, when appropriate
- Develop a referral network of industry professionals
6
Responsibilities For Relationship Manager, Commercial Finance Resume
- Certified Treasury Professional (CTP) required
- Advanced knowledge of deposit and lending products and services that result in successfully capitalizing on all opportunities to cross-sell the bank’s products
- Office environment – no specific or unusual physical demands. Occasional exposure to weather
- Facilitate the expansion of customer relationships by cross selling merchant, credit card, treasury management and other bank products/services. Effectively collaborate with Merchant/Credit Card Services, Treasury Management and other production line units
- Identify customer needs and quantify the benefits of solutions (both conceptual and product specific) to meet the client’s goals and business objectives. Develop custom deposit/credit/operations strategies
- Analyze customers’ business practices and operations to identify deficiencies and develop/implement effective interventions. Identify customer needs and market trends and provide recommendations for marketing strategies and product enhancements
7
Responsibilities For GCG Relationship Manager, Commercial Cards Resume
- Coordinate the implementation of new accounts/services with customers and all bank stakeholders
- Perform credit analysis on ACH guidance line and other credit requests. Includes review and spread of financial statements, financial analysis to determine risk, structuring, pricing and recommendation
- Responsible for participating in, and presenting at, internal and external meetings to build credibility, win new business, enhance relationships and create a positive perception of Sterling's products, services and competencies
- Conduct annual and if necessary, interim reviews of customers borrowing facilities
- Assisting in internal risk testing processes as required. Managing other compliance and internal risk related issues as required. Deputising for manager at Business Control Forums and other internal and compliance meetings as required
- With the assistance of the Underwriting Group, prepares well developed credit memorandum that conforms to the Bank’s required underwriting format and guidelines, seeking assistance from the Team Leader, Senior Relationship Manager, Regional President or Market President, as needed, to ensure that all complex issues have been adequately addressed
- Management of Risk on the portfolio through early identification of potential problems, monthly trend analysis, portfolio reviews, financial analysis and developing a good understanding of client’s businesses. Devise and implement strategies to minimise risk and ensure that our collateral is protected, working closely with the Unit’s Audit and Collateral Teams in this regard
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