Technical Relationship Manager Resume Sample
Thea Stark
29181 Waylon Pines,
Philadelphia,
PA
+1 (555) 435 3274
Work Experience
Technical Relationship Manager
02/2018
-
PRESENT
Boston, MA
- Manage vendor relationships, and maintains the complex technical infrastructure of assigned area to meet business requirements
- Assist in the development of the strategic technical architecture plans in partnership with the business or staff department. Provides technical solutions to business problems, technical leadership and direction to management
- Remain current on technical and professional advances and business strategies regarding area of responsibility. Serve as expert in area of responsibility, identifies process improvements and problem prevention, and advises department and management of relevant information as appropriate
- Communication – Ensuring that communication channels are open and that information and ideas are flowing in all appropriate directions; Proactively, clearly, and openly shares information and ideas with others; asks for, listens to, and uses feedback and input
- Accountability – Holding self and others accountable for keeping commitments and delivering the best possible performance
- Teamwork – Working in concert with others and creating group synergy in pursuit of collective goals
- Excellence Orientation – Striving to be the best one can be and maximize one’s own potential in helping Citrix succeed
- Authenticity – Showing a genuine, accessible, and caring side that builds trust, mutual support and credibility
- Innovation – Creating and supporting an environment that is conducive to innovation and new ways of doing things
Lead Networking Technical Relationship Manager
03/2012
-
10/2017
Philadelphia, PA
- Strategic Thinking –Ability to consider all relevant information when making business decisions
- Business Savvy – Demonstrating solid knowledge of business and industry practices, and otherwise showing a command of business fundamentals required to manage Citrix operations
- Develop a deep technical understanding of the customer’s business priorities, operational model/objectives, data center environment, data center architecture/roadmap, and their IT initiatives
- Embed in Customer’s day-to-day operations as Nutanix product expert/advisor and assist with operational planning and execution of administrative tasks by the customers
- Highlight any operations issues both unique to the customer’s deployment of Nutanix and their IT environment and also those commonly experienced to facilitate visibility, risk mitigation and alignment to best practices
- Conduct or coordinate a quarterly health check on the customer’s environment
- Experience in an enterprise data center environment, ideally with a leading IT infrastructure or software vendor, with a strong understanding of enterprise account technical management
Senior IT Technical Relationship Manager
10/2008
-
11/2011
San Francisco, CA
- Virtualization expertise, including VMware VSphere, or Hyper-V. Nutanix platform expertise is highly desired, including AOS and AHV experience. Related certifications and/or accreditations in any or all the references technologies
- Demonstrated hands-on experience with similar technologies and platforms
- Networking expertise, especially for IT infrastructure and virtualization
- Experience and/or significant exposure especially from a virtualization and IT infrastructure side, with/to leading enterprise solutions, including RDBMS (Microsoft SQL Server, Oracle, etc.), Microsoft Exchange, Splunk, Big Data, VDI, SAP, branch office deployments, is desired
- Deep technical understanding of data center infrastructure – virtualization, compute, storage, networking, converged infrastructure, distributed file systems, DR/HA, security - and workloads such as VDI and enterprise apps
- Excellent communication, project management, presentation, negotiation, and problem solving skills required with ability to build trusted partner relationships with premier enterprise customers. Ability to scale from technical deep-dives to mid-level IT management interaction
- Collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management and Consulting Services
- Manage communication, education, and consumption of unpublished internal information on product stability, which can be sensitive, to pre-emptively mitigate risks for Customers. Or before the information is generally published
Education
Oklahoma State University - Tulsa
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrate analytic and problem-solving skills, particularly as it relates to application design, development and infrastructure Familiarity with
- Experience directly supporting end-customers with strong customer-service orientation
- Prior experience in mobile device management software
- Proven experience as Consultant or providing Technical Support within a customer facing environment
- Experience of having deployed and/or supported Citrix virtualization technologies such as XenDesktop and XenApp are required for this role,
- Hands-on networking experience, preferably with layers L4 - L7 and SSL acceleration
- A real passion for digital publishing and experience with Content Management Systems
How to write Technical Relationship Manager Resume
Technical Relationship Manager role is responsible for premier, enterprise, english, architecture, training, integration, procurement, security, reporting, research.
To write great resume for technical relationship manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Relationship Manager Resume
The section contact information is important in your technical relationship manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Relationship Manager Resume
The section work experience is an essential part of your technical relationship manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical relationship manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical relationship manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Relationship Manager resume experience can include:
- Manage multiple projects and tasks, determining project urgency and execute detailed action plans in collaboration with customers and Nutanix stakeholders
- Provides feedback to Product Management and Engineering regarding customers’ emerging or unmet product needs
- Broad knowledge of Operating Systems, Networks, and Dean Food’s business applications and systems
- Work closely with other technical support teams, to ensure that service requests have the appropriate level of priority, and are closed to the customer’s satisfaction in a timely manner. Escalate issues where required, and drive progress to resolution on behalf of the customer
- Independently de-escalates / defuses complex customer situations by using appropriate communication planning and follow through that helps drive confident communication. Consistently Influences new product and services deals within customer base along with assisting with the selling of TRM level Support services
- Work closely with the support team by replicating customer issues and researching problems to the required SLA’s
Education on a Technical Relationship Manager Resume
Make sure to make education a priority on your technical relationship manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical relationship manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Relationship Manager Resume
When listing skills on your technical relationship manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical relationship manager skills:
- Excellent customer engagement and relationship development skills and can articulate customer requirements and priorities
- Experience with Citrix Products is required for this role
- Hands-on virtualization experience, preferably with Citrix XenApp or XenDesktop products
- Hands-on virtualization experience, preferably with Citrix XenApp or XenDesktop products
- Fully stocked kitchen with free drinks, fruit, free food and good coffee
- Experience in a technical support and account management function is required for this role
List of Typical Skills For a Technical Relationship Manager Resume
1
Skills For Lead Networking Technical Relationship Manager Resume
- Extensive account management experience, preferably with some experience managing large and/or strategic accounts
- Growing product usage with our existing clients working directly with the TSCI Sales team
- Developing and maintaining relationships with client technology contacts across the enterprise
- Improving client product awareness and technology best practices ultimately improving client satisfaction but
- Supporting Linux and Windows Server environment
- Either enterprise storage or networking expertise. Related certifications in networking and storage highly desired
- Multiple operating systems Linux, Unix, Windows, iOS and Android
2
Skills For Lead Technical Relationship Manager Resume
- Provide support within the SLA’s provided and adhering to the department’s best practices
- Establish success metrics for the customer at the beginning of the engagement and drives results and account relationship management
- Extract and maintain account insights and capture in TRM reporting knowledge base
- Languages beneficial (Italian, French ,Spanish, German)
- Fluency in additional European languages
- Level 3 trouble image deployment administration
- Accepted industry standards for security
3
Skills For Senior IT Technical Relationship Manager Resume
- Discounted Metro and Rail pass
- Employee insurance, benefits and pension
- An active social committee who organizes quarterly team social events
- Great people and an awesome, open culture where we celebrate our successes and take pride in our authenticity!
- Partner with other technical support teams to ensure service requests are prioritized correctly and are closed in a timely manner to the customer’s satisfaction
4
Skills For Technical Relationship Manager, North Asia Resume
- Simply, it is the Enterprise Support Account Manager’s responsibility to ensure that it is easy to do business with the Citrix Enterprise Support team
- Monitor backlog of open cases for assigned customers, provide periodic status reports in accordance with agreed SLA’s
- Own the technical relationship with the customer maintaining a thorough understanding of the customers’ business roadmap and strategic priorities, technology architecture, processes and systems
- Knowledge and experience with Thomson Reuter’s products and technologies is able to align Thomson Reuters solutions/ offerings with business operations and customer workflow(s)
- Develop a deep (and technical) understanding of the customer’s business priorities, operational model/objectives, data center environment, data center architecture/roadmap, and their IT initiatives
- Highlight any operations issues both unique to the customer’s deployment of Nutanix and their IT environment and those commonly experienced to facilitate visibility, risk mitigation and alignment to best practices
- Conduct or coordinate a twice-yearly health check on the customer’s environment
5
Skills For Senior Hardware Technical Relationship Manager Resume
- Experience in an enterprise data center environment, ideally with a leading IT infrastructure or software vendor, with a strong understanding of enterprise account technical management
- Experience and/or exposure especially from a virtualization and IT infrastructure side, with/to leading enterprise solutions, including RDBMS (Microsoft SQL Server, Oracle, etc.), Microsoft Exchange, Splunk, Big Data, VDI, SAP, branch office deployments, is desired
- Deep (and technical) understanding of data center infrastructure – virtualization, compute, storage, networking, converged infrastructure, distributed file systems, DR/HA, security - and workloads such as VDI and enterprise apps
- Excellent communication, project management, presentation, and problem solving skills required with ability to build trusted partner relationships with premier enterprise and Financial Services Industry customers. Ability to scale from technical engagements and guidance to mid-level IT management interaction
- Apply an in-depth and thorough knowledge of al technical aspects of LogMeIn SaaS products including architecture and security to improve customer’s satisfaction and possibly influence a buying decision
- Takes direction from Majors/Enterprise account managers for product training, positioning, demonstrations, solving key business problems, etc
- Conduct customer needs analyses with Major/Enterprise account managers to gain an understanding of their critical business issues
- Provide day-to-day guidance to Customer Relationship Managers in the areas of product demonstrations, proof of concepts, RFPs, overcoming objections and technical sales presentations
- Collect customer feedback, enhancements, and feature requests and disseminate findings to product management, engineering, corporate and technical support in order to continuously improve product offerings
6
Skills For Senior Technical Relationship Manager Resume
- Act as a resource to various internal teams to provide product improvement feedback, product market trends, and competitive positioning
- Regularly meet with the Customer Account Executive, Majors Relationship Manager, and others to triangulate on immediate and long-term customer needs
- Travel within assigned territories
- Core competencies of a successful Technical Account Manager are project management, technical support, customer service and comprehensive technical acumen across a broad spectrum of computing disciplines
- While not dedicated to the customer, if local to the customer, visit customer site on a weekly or otherwise appropriate regular basis to facilitate development of trusted advisor relationship
7
Skills For Senior Software Technical Relationship Manager Resume
- Develops and maintains customer engagement with focus on high levels of customer satisfaction and driving more value for client, in order to maximize revenue and retention opportunities
- Proactively manages service quality and ensure technical service risks are mitigated and manages technical issues escalations in a way that not only responds to their immediate needs but addresses the root cause of those issues, improving service across the customer base
- Thorough understanding of the customers’ business roadmap and strategic priorities, technology infrastructure, processes and systems, and proactively align Thomson Reuters solutions/ offerings with day-to-day business operations and customer workflow(s)
- Engages customers in dialogues about Thomson Reuters’ offerings and position the value of our propositions to enhance their business, their workflow and deliver defined benefits
- Communicate risks internally and secure and co-ordinate resources necessary to retain priority contracts, projects & initiatives
- Stays current as the expert on all relevant new offerings/ services; as well as keep up-to-date information on the competitors to better support Thomson Reuters value proposition to the customer
- Possesses and proactively maintains a broad knowledge and forward-thinking view of relevant key trends within the financial markets (and their supporting processes and technology), and is comfortable discussing challenges and options for overcoming these with clients
8
Skills For Tsci Technical Relationship Manager Resume
- Experience in a technical role, systems development and/or integration in a financial organization or vendor
- Actively participates at regional client and customer service forums within Thomson Reuters and with clients
- Support project management and ensure stakeholder management and successful task execution
- Knowledge and experience with financial, regulatory and risk technologies and able to align solutions/ offerings with business operations and customer workflow(s)
- Experience in an enterprise data center environment, ideally with a leading IT infrastructure or software vendor, with a strong understanding of enterprise account technical management
- Desired experience and/or exposure especially from a virtualization and IT infrastructure side, with/to leading enterprise solutions, including RDBMS (Microsoft SQL Server, Oracle, etc.), Microsoft Exchange, Splunk, Big Data, VDI, SAP, branch office deployments, is desired
- Excellent local language communication, project management, presentation, and problem solving skills required with ability to build trusted partner relationships with premier enterprise and Financial Services Industry customers. Ability to scale from technical engagements and guidance to mid-level IT management interaction
9
Skills For Tsci-technical Relationship Manager Resume
- Work with Business Development and Engagement Management to ensure optimum systems setup for new and existing PMSCs; work with Sales and Engagement Management to provide the same for PM clients using proprietary software, including pre-sales support and recommendations, as well as post-integration client training
- Keep pulse on integration projects, serving as escalation point for Engagement Management team, if required
- Develop processes and systems to provide quick yet thorough responses to internal and external client requests and requirements
- Perform analysis and research to provide creative solutions to technical problems
- Work with Engagement Management team to help plan global capacity
10
Skills For Technical Relationship Manager Resume
- Gather product requirements from PMs and PMSCs globally and work closely with Product, Product Marketing, Pre-Implementation, Implementation, and Integration Solutions teams to ensure product is a great fit for customers; provide feedback as a technical resource for future integration strategies and long-range planning
- Responsible for technology delivery and strategic IT planning and communication
- Fluency in written and spoken English and Japanese is required
- Fluent in French and English, preferable to speak German as well
- Provide day-to-day guidance to Customer Success Managers in the areas of product demonstrations, proof of concepts, RFPs, overcoming objections and technical sales presentations
- Provides management of the IT Project Management, Mortgage Web Services Integration and Audit/Risk Management activities
- Works to maintain and grow the client relationship while ensuring ongoing customer service. Leads the sales effort for incremental revenue opportunities and contract renewals. Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new Black Knight products or service
- Diligently and effectively collaborates internally and externally to identity and pursue new opportunities across customers’ organizations (includes up-sell, cross-sell, new-new opportunities, new market entry, displacements); with focus on product/solution specifications, the technical value and costs, in your input into negotiations, trials, displacements or retentions
- Provide long-term technical relationship management for PMSCs, including regular contact to review upgrades, upcoming releases planned by the PMSC, and health of integration and processes; serve as technical relationship contact for PMSCs; coordinate plans and solutions with partner teams, such as Business Development and Tier 2 Integration Support, as needed
Related to Technical Relationship Manager Resume Samples
Premier Relationship Manager Resume Sample
Work Experience
• Growth in portfolio income
• Portfolio income (Interest & Fees)
• Portfolio income of k or million (Interest & Fees)
• The jobholder forms an integral part of the wider HSBC management team
• Ensure the fair treatment of o...
Professional Skills
• Proven networking and social skills
• Trong relationship management/building, cu...
• Cantonese and Mandarin language skills con...
Relationship Manager Commercial Resume Sample
Work Experience
• Intermediate credit skills; Analysis and completion of credit applications up to $3 MM in authorizations
• Keep up-to-date on knowledge of HSBC’s international and domestic strategy, capabilities and policies
• Protect the bank’s assets and reputation by performing due dilige...
Professional Skills
• Proven problem solving skills to handle co...
• Strong written and verbal communication sk...
• Advanced experience in applicant interview...
Relationship Manager Corporate Resume Sample
Work Experience
• Meets with clients to ensure the quality of service and uncover opportunities for referrals for other banking services
• Manages relationships, cultivating present and prospective clients as sources of new business. This would include travel and client visits
• Connect with c...
Professional Skills
• Building existing and winning new long-ter...
• Broadening of relationship management skil...
• In-depth knowledge of credit and analytica...
Talent Relations Resume Sample
Work Experience
• Strict attention to detail and a strong follow-up required
• Effectively prioritize with strong time-management skills
• Oversee all non-editorial standard business communication to DCE’s talent pool announcing company news, updates to policies and procedures, or requesting i...
Professional Skills
• Prior casting office or talent relations i...
• Computer skills required ~ Excel, Microsof...
• Prior experience with social media managem...
Regulatory Office Resume Sample
Work Experience
• Drive & manage improvement programs for regulatory reporting control, including understanding the existing issues, identifying the root cause and implementing remediation
• Follow the escalation protocols for regulatory breach incidents by organizing debriefing meeting, Phoenix/FORCE uploads
&n...
Professional Skills
• Provide informed skill set to deliver chan...
• Post graduate education in business or a r...
• Effectively communicate and/or escalate is...
Regulatory Risk Resume Sample
Work Experience
• Detailed business analysis/requirements definition across our data and core capabilities streams of delivery
• Direct, daily interaction with business & operations reporting SME’s to manage the information flow and delivery of key project milestones
• Work with Controls a...
Professional Skills
• Strong project management skills, proven o...
• Strong analytical skills alongside the abi...
• Proven managerial skills including setting...