Global Relationship Manager Resume Sample
Loy Ortiz
979 Mosciski Rest,
Houston,
TX
+1 (555) 224 8812
Work Experience
Global Relationship Manager
12/2016
-
PRESENT
Chicago, IL
- Demonstrated ability to innovate, problem solve, and develop customized solutions
- Serve as Trusted Advisor to CEOs and CFOs as a result of providing creative financial solutions and superior execution. Gain client confidence and trust to achieve first right of refusal on clients’ business opportunities
- Ensure that the organization’s activities are carried out in accordance with all regulatory, legal, and governmental regulations
- Passion for the Foundation’s mission; deep knowledge of and experience related to economic development, workforce readiness, financial capability, and/or community development
- Help build and maintain DB’s profile in the local corporate and banking industry through active engagement in select professional organizations and government sponsored bodies
- Solid accounting, financial and credit analysis skills
- Demonstrated leadership in the Indiana and Illinois region with significant experience working in or with the leading non-profit, government and/or philanthropic leaders
Senior Global Relationship Manager
02/2012
-
08/2016
Boston, MA
- Passion for the foundation’s mission; deep knowledge of and experience related to economic development, support for small business, financial capability, and/or community development
- Oversee the international Society Program
- Propose the offer strategy for and manage existing partnerships to drive incremental revenue and yield a positive program ROI
- Create, maintain and update key custodial reports
- Participate in automation of reports including developing test cases, conducting UAT testing and supporting implementation
- Create and maintain key global custodial profiles (overview of top tier relationships, current services/fees, global capabilities and systems used)
- Identify, create, maintain and report on spend and contract information for selected custodians
Global Provider Strategy Relationship Manager Support Analyst
12/2008
-
12/2011
Los Angeles, CA
- Develop and produce regular monthly and quarterly reporting on key vendor and demand metrics and contract management activity
- Complete ad hoc analyses of historical custody fee rates, services, and rate comparisons by service and business segment to support development of vendor strategies and vendor negotiations to be shared with both internal and external stakeholders
- Resolves problems/issues within accounts by methodically identifying customer issues/pains; being a primary point of contact; utilizing expertise in development of solutions; collaborating with internal resources; engaging the proper resources; and communicating the customer’s report issue to the account team
- Valid Driver’s License and satisfactory driving record is required
- Engages new business by searching market for new contacts; researching active networks; diversifying opportunities; and becoming familiar with the client’s business
- Prospects new sales by engaging in cold calls, direct marketing, current book of business, social media, and the existing network; identifying new sources of business; recognizing new opportunities for business; being familiar with customer’s market/industry; and having insight into the accounts and key relations
- Engages new business by searching market for new contacts; researching active networks; diversifying opportunities; and becoming familiar with the client’s business gaining customers commitment to allocate their resources and time to the project/solution
Education
Western International University
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Good presentation skills, both written and oral with strong attention to detail
- Strong interpersonal, relationship management, verbal and written communication skills
- Excellent client service skills and success in team environments
- Proven people and stakeholder management expertise, including experience of managing and motivating matrix teams; navigates the political environment
- Demonstrable experience of managing clients and doing end to end deals. Proven success in driving higher growth penetration with deals of $5M TCV or larger
- Ability and desire to rapidly learn new skills and adapt to changing business environment
- Outstanding communication ability in Chinese and English;◦Have a strong sense of responsibility and commitment to teamwork
How to write Global Relationship Manager Resume
Global Relationship Manager role is responsible for credit, analysis, presentation, finance, securities, training, trading, reporting, manufacturing, design.
To write great resume for global relationship manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Global Relationship Manager Resume
The section contact information is important in your global relationship manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Global Relationship Manager Resume
The section work experience is an essential part of your global relationship manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous global relationship manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular global relationship manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Global Relationship Manager resume experience can include:
- Experience with working either in/for Manufacturing or Industrial sector industries/clients
- Maintain industry knowledge and a solid understanding of the client’s organizational structure and strategy
- Good understanding of GE’s organization, knows what levers to pull to drive growth
- Passion for the Foundation’s mission; deep knowledge of and experience related to economic development and workforce readiness
- Demonstrated ability to efficiently solve complex problems
- Ensure BNP Paribas specialists and management meet with the client regularly to understand their requirements and demonstrate commitment
Education on a Global Relationship Manager Resume
Make sure to make education a priority on your global relationship manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your global relationship manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Global Relationship Manager Resume
When listing skills on your global relationship manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical global relationship manager skills:
- Effectively liaises with a number of individuals throughout the organisation; The ability to build effective long lasting relationships
- Strong impact on team performance by actively sharing knowledge, proposing ideas and contributing to team development
- Industry experience or professional qualifications relating to asset management, insurance or securities services
- Experience in selling with focus on applicable domain
- Maintain industry knowledge and a solid understanding of the client’s organisational structure and strategy
- Work with clients to plan and deliver an effective portal rollout, resulting in client and employee utilization and satisfaction
List of Typical Experience For a Global Relationship Manager Resume
1
Experience For Senior Global Relationship Manager Resume
- Partnering with Genpact offshore delivery teams to create effective deal solutions
- Experience with working in/P&C Insurance sector with clients
- Proven ability to work well under pressure and Self-motivated and disciplined
- Playing a key role in providing timely and high quality RFX responses
- Partnering with RFI/RFP team & Finance on customer proposals to realize customer needs while maintaining profitability
- Working closely with the account management and delivery organizations to foster a client centric culture and cohesive teaming environment
2
Experience For Lead Global Relationship Manager Resume
- The position requires mentoring and training BBVA’s analyst and associates involved with each of the clients
- Partner with engineering and marketing to launch new gTLD’s
- Knowledge of accounting, trading, compliance, risk and post trade portfolio valuation uses cases
- Knowledge of accounting, trading, compliance, risk management, and post trade portfolio valuation uses cases
- Strategic consulting expertise or practice at a large consulting firm
3
Experience For Global Provider Strategy Relationship Manager Support Analyst Resume
- Self-starter who thrives in a fast-paced, rapidly changing environment
- Proficient in pipeline management and forecasting
- Interface at all levels of an organization (including senior leaders in a variety of functions)
- Develop a firm understanding of the clients’ relationships with the wider ICE organization (beyond ICE Data Services)
- Meets all deliverables for reviews, analyses, and regular reporting
- Knowledge of Pricing
- Protect client business and revenue from our competitors
- Nurture the client to ensure long term profitability for the business
- Promote BNP Paribas as a strategic partner
4
Experience For Global Clients Relationship Manager Resume
- Identify new opportunities for BNP Paribas to cross-sell its products and services to meet client needs and cross-sell targets
- Penetrate the client organisation by building strong personal relationships (in particular at senior level), to understand the client’s strategy and assess their future needs for products and services
- Build reputation as a trusted advisor to the client and ensure adequate exposure to BNP Paribas’ senior management, as and when appropriate
- Act as the client 'champion' within BNP Paribas, looking to add value to differentiate BNP Paribas from the competition and to share client knowledge and account strategy internally
- Work with colleagues to create and communicate compelling value propositions for client specific needs
- Ensure client satisfaction on global service delivery and act as an escalation point when the relationship quality is in question
- Ensure an up-to-date strategic relationship plan is in place and actions are delivered upon
5
Experience For Relationship Manager Global Subsidiaries Group Resume
- Responsibility for coordination and management of LRM relationships in other BNP Paribas locations
- Contribute in the design of new products and services in coordination with Segment Heads, Business Lines and Locations
- Participate in the design and implementation of new or enhanced products and services across locations
- Promote BNP Paribas as a strategic partner among the wider GRM client base with specific focus on the alternative segment
- Identify new opportunities for BNP Paribas to cross-sell its products and services to meet client needs and cross-sell targets with the GRM client base
- Penetrate the client organization by building strong personal relationships (in particular at senior level), to understand the client’s strategy and assess their future needs for products and services
- Act as the client 'champion' within BNP Paribas, looking to add value to differentiate BNP Paribas from the competition and to share client knowledge and account strategy internally to the wider GRM community with Alternative business
6
Experience For Global HRO Relationship Manager Resume
- Help position BNP Paribas as a market leader in delivering quality services and a thought leader in developing innovative client solutions for the PERE segment
- Contribute in the design of new products and services in coordination with client lines and client delivery heads
- Client focus – Empathy, flexibility, adaptability of the client needs. The GRM main objective is the satisfaction of the client and secures a trustworthy relationship
- Decision making skills – Makes clear choices at the right time, based on fact analysis and judgment. Has the confidence to make the appropriate decisions at times of uncertainty
- Leadership - Creates and achieves the desired strategic direction of the organization through influencing individual and group goals, processes and reward systems
- Experience in complex corporate or institutional relationship management (5 years and above)
- Identify target market names in relevant industries, establish business relationship, understand clients’ needs, establish account strategy and offer tailor-made solutions
- Stay a constant calling contact with assigned clients and identified prospects meeting target market criteria. Have an in-depth knowledge of the client’s business, management structure and management team, maintain accurate credit/client files and all the other documentation necessary under the bank’s Know-Your-Client policy
- Remain current on the client’s financial standing, business risks and business needs. This shall be achieved by calling on the senior management of the client on a regular basis and proactive approach in identifying client needs and problem recognition
7
Experience For Global Subsidiary Group Relationship Manager Resume
- Engage into active dialogue with clients decision-makers on client’s transaction services and other banking needs and get client’s commitment to open accounts and/or buy services and products from Citibank
- To communicate effectively with colleagues in Kazakhstan and throughout the global network through call memos, CRM system and financial analyses – on key developments with the client and the bank’s relationship with the client
- Coordinate, negotiate and close transactions including account opening, credit, legal and other documentation ensuring that the bank’s policies and procedures are properly followed
- Managed and develop strong client relationships
- Ales experience with a focus on financial markets (specifically market data) and ability to consistently exceed individual sales quota
- Solid track record of high close ratio
8
Experience For Global Philanthropy Relationship Manager Northeast Region Resume
- Manage territory and work closely with other members of the relationship team to identify and close new opportunities along with maintaining current revenue
- Exceed annual sales quota
- Exceed annual revenue retention
- Work closely with the others outside of sales to provide feedback on any client, prospect or partner requirements
- Daily CRM and pipeline management
9
Experience For Global Structured Finance Relationship Manager Resume
- Leveraging and creating networks that result in potential opportunities/leads in the customer’s organization globally understanding what competition is offering
- Connecting at CxO level in the customer organization; build/maintain relationships that enable higher customer satisfaction (measured via NPS survey system) and delivered business impact
- Providing insights on what is happening on customer’s financials and drive business strategies within operating teams to add value to the customer
- Building, running and managing the governance around customer and Genpact communication enabling better visibility, transparency and partnership within the relationship
- Cross-selling all Genpact products to the customers and drive higher growth penetration
- Participating in Industry 3rd party seminars, Quarterly meetings, Earnings calls, Analyst forums to develop deeper industry connects in relation to the customer and customer industry
10
Experience For Global HR Relationship Manager Resume
- Min.12-15 years of services business experience with
- Extensive sales experience with a focus on financial markets (specifically market data) and ability to consistently exceed individual sales quota
- Leveraging existing executive level relationships to enhance Genpact’s brand in the applicable vertical
- Min. 5 years as account manager at a strategic level
- Globally coordinate with all local relationship team member on all activities within assigned accounts in order to uncover new buying centers, develop pipeline, ensure client retention, engage clients to help with our future product development, and cultivate senior level relationships
- Set strategic direction for the territory through the development and execution of strategic account plans
List of Typical Skills For a Global Relationship Manager Resume
1
Skills For Senior Global Relationship Manager Resume
- Previous experience working within a data/software vendor, exchange or trading firm
- Extensive strategic sales experience in a business-to-business sales environment
- ) of direct business to business outside sales experience
- Experience in complex corporate or institutional relationship management
2
Skills For Lead Global Relationship Manager Resume
- Proven track record of client retention and revenue expansion
- Leading by example and acting as an ambassador for the UK location through engagement with the business lines and other locations
- Leading by example and acting as an ambassador for the APAC region through engagement with the client lines and Client delivery
- Understanding customer needs and translate them into winning proposals for Genpact and its customer
- Winning new growth deals in customer account per pre agreed targets - Meet and surpass Operating Plan (OP) numbers
- Understanding the market place and the competitor offering; drive strategic sales initiatives for Genpact
3
Skills For Global Provider Strategy Relationship Manager Support Analyst Resume
- Using business analysis tools to identify and track revenue trends, recognize sales opportunities, target specific sales activities,
- Developing key contacts and business relationships with influential individuals and high-level decision makers
- Providing Market Intelligence for costing on proposals
- Becoming a key intermediary between global delivery team and the customer
- Promoting Genpact and grow Brand Awareness in the customer organization / Industry vertical
- Maintaining a consistent pipeline of opportunities (in the applicable vertical)
- At least some history of successfully selling business process outsourcing services, or minimally, business process consulting
4
Skills For Global Clients Relationship Manager Resume
- Consistently generating $10M in annual contract value by positioning Genpact’s BPO, ITO, and consulting offerings
- PC proficiency with understanding and expertise in computer hardware and software including Windows XP, Excel, Outlook, PowerPoint, Word, and the Internet
- Provides information related to OFAC 602 requests to the Investigations staff, meeting all reporting requirements and timelines
- Help position BNP Paribas as a market leader in delivering quality services and a thought leader in developing innovative client solutions
- Proactively engage, and be part of the BNP Paribas GRM Practice, remaining up to date on best practices and account planning / strategy
5
Skills For Relationship Manager Global Subsidiaries Group Resume
- Broaden and deepen existing client relationships to drive new business
- Provides management oversight of the new economic sanctions (OFAC) updates and SDN designations to the relationship filtering applications
- Contribute to risk control by providing input to the annual credit review of the client relative to anticipated future global activity
- Develop, maintain and share knowledge on client, market, industry, competitive product offering and regulatory developments
- Raise BNP Paribas profile at industry or media events by participating in conferences, panels, round tables etc
- Typically partners with internal clients up to the Director level
- Maintain a working knowledge and understanding of the ADP Comprehensive Services product and service suite and, where applicable and relevant, effectively demonstrate the value of each to the client, using additional resources where available and appropriate
- Coordinate communication among the various service partners, business partners, and third parties
6
Skills For Global HRO Relationship Manager Resume
- Through empowerment and leadership, and with a focus on client advocacy, build relationships and coordinate with internal ADP teams and third parties, enabling seamless delivery of ADP Services and demonstrating "One ADP" and Stellar Service
- Work with sales teams to educate BPO District Managers about the product and partner with them on qualified prospect calls and support reference process
- Partners with project managers and account managers across all NAS products including Globalview/Streamline for holistic management and seamless approach to project implementation and transition to Services
- Works closely with global ADP partners for a quality rollout of new services to each country
- Partners with NAS BPO / MNC Sales for sales opportunities and communicates CS business, service, and governance delivery models through sales presentations for prospective clients
- Onsite sales presentations with Sales team conducted as needed
- Results driven – Seeks to achieve the objectives set within the defined timeframe, by acting with tenacity, and by balancing costs and benefits. Continuously seeks optimum performance
- Decision making skills – Makes clear choices at the right time, based on fact analysis and judgement. Has the confidence to make the appropriate decisions at times of uncertainty
7
Skills For Global Subsidiary Group Relationship Manager Resume
- Adaptability – Changes his/her behaviour taking into account the constraints and benefits in changing circumstances. Is able to work effectively in different situations and with several stakeholders
- Leadership - Creates and achieves the desired strategic direction of the organisation through influencing individual and group goals, processes and reward systems
- The relationship manager is the first gatekeeper of BBVA’s balance sheet. His/Her assessment of credit risk can have significant impact, given that the size of the portfolio is in the billions of dollars
- The relationship manager is also responsible for the "know your customer" process. Failure in this process can have significant reputational and financing impact
- Mispricing transactions to BBVA’s clients can lead to poor capital return, as well as insufficient revenues to cover credit risk
- Mismanaging BBVA’s global network can lead to missed opportunities and low relationship return
8
Skills For Global Philanthropy Relationship Manager Northeast Region Resume
- Develops marketing plans for the Petitioner’s products and services to be offered
- Interacts with the Petitioner’s Latin American and U.S. clients in English and Spanish
- Achieves assigned sales quota in designated strategic global accounts
- Identifying sales retention and penetration strategies aimed at positioning LexisNexis as the superior source in meeting the potential buyers information needs to maximize revenue opportunities,
- Analyze competitive threats, managing and strategically deploying all resources necessary to secure the business, (i.e. consultants, technical and product support, marketing, pricing, etc.),
- Establishes productive, professional relationships with key people in assigned customer accounts
- Coordinates the involvement of company people, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations
- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year-period
- Strong communication, written and formal presentation skills.Job Segment: Sales
9
Skills For Global Structured Finance Relationship Manager Resume
- Utilize all required processes, tools, and systems including Global CRM (Oracle)
- Establishes successful business relationships by actively seeking new business influencers within assigned territory of local and county governments, K-12 public and private, higher education public and private, Erate, Rural Healthcare Funding and any entity that receives tax payer dollars
- Review, negotiate, close and set up complex securitization transactions involving various asset types
- Manage existing client relationships consistent with contractual requirements, regulatory guidelines and Bank policies and procedures
- Collaborate with clients and internal support teams for escalated matters and issue resolution
- Series 7, 63 required within 180 days
- Familiar with local marketplace, companies and community in Olympia, Seattle, or Spokane WA
- Work independently and as part of a highly-collaborative team, have excellent organizational and interpersonal skills and the ability to juggle multiple projects to successful, on-time completion
- Detailed, committed to quality and deadline-oriented
10
Skills For Global HR Relationship Manager Resume
- Knowledge of the multinational market
- Exposure to Lean, Six sigma
- Present Compensation topics to Senior HRs and Senior Managers
- Industry and product knowledge, particularly in the asset management or securities services industry
- Work on multiple assignments and complete high-quality work against strict and competing deadlines as dictated by internal teams, prospects, consultants and clients
- Strong securities services industry knowledge
- Review and negotiate complex securitization transactions involving various asset types
- Participate in industry forums and initiatives
- Identify, analyze and articulate possible outcomes of risk situation
List of Typical Responsibilities For a Global Relationship Manager Resume
1
Responsibilities For Senior Global Relationship Manager Resume
- Leveraging and creating networks that result in potential opportunities/leads in the customer’s organization globally – understanding what competition is offering
- Serving as a trusted advisor to Genpact’s largest clients (in the applicable vertical) and capable of providing guidance and thought leadership on current business issues facing C-level executives (in applicable vertical)
- Fully understands the regulatory requirements for compliance with Federal standards (FFIEC Guidelines) and ensures monitoring procedures comply with those requirements
- Ensures proper escalation of Blocked or Rejected Accounts to the OFAC Reporting Manager. Provides oversight and work disbursement responsibilities to onshore and offshore personnel
- Competent CRM-Salesforce skills
2
Responsibilities For Lead Global Relationship Manager Resume
- Fortune 500 company experience
- Work proactively with internal constituents and team to formulate and execute strategy for relationships
- Assure the appropriate leverage of our strategic provider for Operations, as well as the rest of the firm to refine BlackRock’s post-trade landscape and provider operating model to gain optionality
- Support GPS and Business Operations in provider searches such as RFPs
- Partner with GPS team members and other business channel partners to ensure day to day relationship management is fully supported
- Exceed annual sales quota and revenue retention goals
- Cross-Firm Integration: Develop and maintain effective relationships with local line-of-business leaders; communicate firm’s philanthropic strategy to multiple internal constituencies; provide local leadership teams with frequent updates about portfolio partners and community priorities; coordinate local firm leadership involvement in local, state, and regional events
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