Banking Relationship Manager Resume Sample
Clementine Ledner
597 Esteban Fords,
San Francisco,
CA
+1 (555) 479 5085
Work Experience
Commercial Banking Relationship Manager
11/2015
-
PRESENT
Los Angeles, CA
- Working knowledge of the Bank’s human resources policies and procedures
- Establish an effective working relationship with Risk in order to validate the accuracy of the customer risk profile, and ensure sustainable asset growth
- Deliver a high quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards
- Help customers draw on the HSBC group network by working closely with other Commercial Banking (CMB) countries and Product and Service partners
- Ensure early identification of problem relationships and take appropriate action
- Be an ambassador for HSBC and develop the bank’s profile in the local ‘International Business’ community
- Ensure fairness in all aspects of strategy, product design and delivery, customer literature and correspondence, financial promotions, administration and complaint handling
- BB&T’s Leadership Development Program graduate or equivalent program at another financial institution, Stonier or Louisiana State University graduate, PSS III, Managing Interpersonal Relationships, Leadership Management
- Monitor, maintain and apprise sales activity, pipeline, and other relevant information using the client bank’s contact management system
Corporate Banking Relationship Manager
03/2009
-
10/2015
Dallas, TX
- Aggressively solicit potential and existing clients to preserve productivity and profitability in lending
- BB&T’s Leadership Program graduate or equivalent program at another financial institution, PSS III, Managing Interpersonal Relationships, Leadership Management
- Knowledge of Credit Policy & Guidelines to help direct conversations and provide insight on proposed loan structures
- Ensures an efficient and effective transfer of knowledge from the Relationship Manager, Credit Campus and approving Credit Officer
- Assists RM in providing value-added input and support to the approving Credit Officer through the use of risk/mitigant analysis
- Works as member of relationship management team executing relationship strategies for credit and non-credit product delivery
- Work with clients to ensure timely collection of financial statements needed to monitor performance
- Ensures lines of credit are renewed in a timely manner
- Serves as the Trusted Financial Advisor to clients, functions as the Commercial Banking client “expert” and the go-to person for the client
Government Banking Relationship Manager
03/2004
-
09/2008
Los Angeles, CA
- Develops active Center of Influence (COI) referral network
- Assembles cross-functional team to quickly respond to customer requests when not able to address requests personally. Knows when and how to bring in teams of experts
- Identifies cross-sell opportunities and partners with Product Specialists to structure, coordinate and sponsor credit and non-credit products/services
- Solves internal obstacles for the client with a sense of urgency and finds the right way to get things done for the client. Acts as client advocate while adhering to sound business practices
- Drives a culture of creative and strategic thinking to arrive at multiple potential ways to achieve identified client goals
- Maximizes profitability of assigned portfolio by effectively selling the value Key provides
- Acts as the main point of contact for IBG high potential international individual clients
- Proactively anticipates and solves customer service issues by working with BEST, Wealth CSO and the Branches
- Supports the International Development officers by attending select account opening meetings Routinely reaches to the branches out and performs in person visits in order to increase IBG awareness and improve collaboration
Education
Emporia State University - Metro Learning Center
1999 - 2004
Bachelor's Degree in Business
Professional Skills
- Excellent oral and written communication skills including excellent business writing, editing, and proofreading skills
- Private banking experience, with proven consumer lending skills that build loans and services typical to the affluent segment
- Working knowledge of banking products and procedures, consumer and commercial credit structuring, strong sales and client relationship management skills
- Demonstrated experience and success in meeting sales goals, managing client relationships and experience in credit, credit support or financial analysis
- Banking experience or related work experience to include previous lending experience
- Excellent communication skills, including written, verbal, and the ability to deliver compelling
- Excellent communication skills in English and Vietnamese
How to write Banking Relationship Manager Resume
Banking Relationship Manager role is responsible for credit, relationship, business, commercial, development, commitment, customer, banking, analytical, presentation.
To write great resume for banking relationship manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Banking Relationship Manager Resume
The section contact information is important in your banking relationship manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Banking Relationship Manager Resume
The section work experience is an essential part of your banking relationship manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous banking relationship manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular banking relationship manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Banking Relationship Manager resume experience can include:
- Leadership skills and ability to mentor less experienced Government Banking Relationship Manager(s) in region
- Expert ability to effectively promote all bank products and services. Consistently proven record as a sales leader
- Proven ability to deliver relationship based solutions to clients, evidenced by strong client retention and repeat business opportunities
- Broadening of network relationship management skills and knowledge of the entire ICG product suite
- Extensive experience in leading ecommerce projects, experience partnering with technology teams in delivery customer-focused mobile functionality
- Expert sales, negotiating and implementation skills
Education on a Banking Relationship Manager Resume
Make sure to make education a priority on your banking relationship manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your banking relationship manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Banking Relationship Manager Resume
When listing skills on your banking relationship manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical banking relationship manager skills:
- Financial modeling skills, Excel, Word and PowerPoint experience is required
- Possesses strong networking and business development skills
- Excellent written and verbal communication skills. Ability to present ideas and concepts in a concise manner in front of a larger group
- Extensive experience in leading ecommerce projects, experience partnering with technology teams in delivery customer-focused digital banking functionality
- Extensive knowledge of banking products and procedures, consumer and commercial credit structuring and client relationship management skills
- SQL, advanced Excel modeling and powerpoint skills
List of Typical Experience For a Banking Relationship Manager Resume
1
Experience For Commercial Banking Relationship Manager Resume
- Superior presentation, interpersonal, written/verbal communication skills
- A demonstrated competency in soliciting business; selling, closing, servicing, and structuring a wide range of customized financial services products
- Experience in recognizing and handling troubled loans and problem customers
- Proven track record successfully delivering complex, multi-stakeholder projects with global team
- Demonstrated mastery of deal structuring and domain expertise
- Five years’ experience in government banking lending or similar field
- Private banking experience
- Actively participates in community organizations to source business development opportunities and demonstrates Umpqua’s commitment to the local community
2
Experience For Corporate Banking Relationship Manager Resume
- Good English proficiency and able to work in a multinational environment
- Proven track-record required in prospecting new clients
- Experience dealing with sophisticated clientele
- Managing relationships with CCB customers in Western Europe, including selling cash management, FX, trade and credit product solutions
- Managing customers and transactions in the existing CRM platform
- Assessing credit needs and underwriting credit for subsidiaries
- Leading rfp solution, working with product partners, and client presentation process
- Engage both in acquiring new clients and developing business within existing relationships
- Act as Citi’s and the client’s “value-added gateway” by originating and delivering Citi’s products and services
3
Experience For Private Banking Relationship Manager Resume
- Maintain up-to-date knowledge of the Government market including Governmental policies that impact doing business (e.g., state collateral requirements)
- Participate in team meetings and proactively offer suggestions on improving team performance including industry and specialty best practices
- Coordinates entire credit approval process, including loan approval within lending authority
- Provide financial and banking advice and counseling
- Complete understanding of the requirements of properly securing a loan
- Provides financial counseling, related to commercial banking, to customers
- Responsible for keeping current on commercial lending policies, products and services
4
Experience For Government Banking Relationship Manager Resume
- Responsible for sourcing and independently generating all new business
- Partner with RM teams throughout the country to deliver industry expertise to government contracting clients and prospects
- As primary contact, orchestrate cross-sell with business partners to offer full breadth of Santander products and services including Cash Management and Credit
- Negotiate independently with clients on loan structure, pricing, and other product/services for clients
- Prospects for and closes new business relationships and retains and expands relationships with existing customers
5
Experience For Middle Market Corporate Banking Relationship Manager Resume
- Retains and expands relationships with existing customers; Prospects for and closes new business relationships
- Typically services customers with revenues above million
- Execute integrated sales and relationship strategies that align with the area business plan to achieve desired revenue and service goals
- Excellent judge of potential qualified clients/deals. Knowledgeable in structuring deals to balance risk and reward. Expert at recognizing early warning signs and closely monitors clients to anticipate changes in risk rating. Proactively identifies issues and restructures relationship to mitigate potential future risk
- Develop and manage a portfolio of FFIs /entities as required to facilitate the international needs of the Bank’s client base
- Meet with the principals of FFIs either at overseas locations, by invitation to the FFI’s local offices, or offsite locations such as conferences, seminars, etc. at regularly scheduled intervals as part of the ongoing due diligence process
- Act as relationship manager for all foreign-based accounts established within the Division. Establish and maintain interactive relationships with the Community Bank which supports the account’s portfolio of business
- Perform necessary research through resources such as Moody’s, S&P, Fitch, etc. for correspondent bank relationships and, if needed, contact the FFI for additional information such as financial statements
- Establish and maintain contact with lenders in the Community Bank, throughout the Bank’s footprint, for those areas where the credit requirement involves a non-bank entity
6
Experience For Senior Private Banking Relationship Manager Resume
- Establish and maintain contacts in Commercial Credit Administration (CCA) in cases where the credit requirement exceeds the relationship manager’s lending authority for a FFI line
- Become familiar with the use of the Bank’s proprietary database solution for the maintenance of client/account information
- Fully dimension the client’s wallet and identify/create opportunities for Citi to deliver
- Understand clients’ business and manage the portfolio from end-to-end
- Stay informed on product knowledge/developments and deal replication ideas, introduce new opportunities to internal business partners so as to maximize Citi’s opportunity to deliver the best to our clients
- Opportunity to build and exhibit basic competences as a banker, and build the personal authority and credibility as a “trusted advisor” to senior client executives
- Overview of all Corporate Banking business throughout the region gives a broad, diversified and high level view of the franchise
- Market and execute deals using a coordinated approach with relevant product partners
- Build Citi credit policy knowledge and understand how it is applied to client transactions
7
Experience For Senior Commercial Banking Relationship Manager Resume
- Learn about the competition and be able to provide critical input to win transactions
- Initiates and develops new business through outside business development activities. Ensures ongoing contact with new clients to enhance client’s initial experience with Umpqua Bank
- Develops a comprehensive understanding of client’s needs, based on the review and analysis of personal and business financial data gathered through relationship reviews and personal meetings. Participates in ongoing relationship reviews with all clients
- Develops and implements an effective calling program for existing customers
- Identifies prospects and opportunities with existing clients as part of U.S. Bank’s Building Deeper Relationships (BDR) initiative
- Represent Santander Bank by actively participating in industry/trade associations and events and developing referral sources
- Plan on-going regular calling effort and continued assessment of client needs
- Follows market trends and developments to increase the Bank’s business in established and developing markets
- Determines best loan structure for customer and submits package for underwriting and approval
8
Experience For International Banking Relationship Manager Resume
- Manage existing clients within portfolio to retain clients and grow revenue
- Advanced knowledge of commercial C&I bank products and services that result in successfully capitalizing on all opportunities to cross-sell the bank’s products
- Strong knowledge of bank’s risk-rating system, credit products and underwriting policies
- Client focused person with excellent interpersonal relationships
- Discuss and have the knowledge of the full range of PB products
- Handle execution of operational aspects of business origination as directed by GRM’s, such as analyzing portfolio profitability, performing all follow-through of any deal origination process, preparing economic capital analysis and managing customer intensive processes (other than credit analysis)
- Interaction with other CCB structures across the globe
9
Experience For International Subsidiary Banking Relationship Manager Resume
- Serve as a central point of client contact and build less-complex relationships
- Identify and develop relationship strategy for retention, expansion clients and
- Works with peers and manager to execute the division’s strategic sales goals in the federal sector
- Maintains prospect lists and business pipeline
- As needed, interview applicants, completes required documentation and recommends loan products to customers
- Work with internal and external partners including Treasury, Treasury Operations, Legal, Compliance, Credit and Audit to ensure conformity with internal and external policies pertaining to work with Government clients
- Manage client ACH exposure and work with credit professionals to assess risk on new clients and for existing client renewals
- On-going, monitor performance to ensure region is on target with annual goals
- Customer acquisition and building relationships with subsidiary relationships in Western Europe
10
Experience For Commercial Banking Relationship Manager UK Resume
- Services a loan portfolio, including credit and collateral exceptions and past dues
- Call on potential or existing customers to develop new business and promote company services and products
- Knowledgeable of Private Banking and the bank financial products and services
- Familiar with state and federal regulations and bank policies relating to credit
- Superior judgment in making loan decisions
- Thorough knowledge and understanding of loan and deposit debits and credits
- Resolves customer problems and acts as a liaison with other departments, divisions and subsidiaries in managing the customer’s relationship with the bank
- Identifies bank products and services to satisfying customer needs
- Independently make recommendations on loan pricing which are competitive with the marketplace and achieve an acceptable return for the bank
List of Typical Skills For a Banking Relationship Manager Resume
1
Skills For Commercial Banking Relationship Manager Resume
- Effectively plan and organise, with tenacity to drive through results.Entrepreneurial and innovative with a flair for solving problems
- Partners effectively with team (i.e. Portfolio Manager, Underwriter) and Credit Administration
- Understanding of or experience in the Community Association Management Industry
- Experience of analyzing financial information and identifying/structuring appropriate solutions
- Previous experience with bank products, including capital markets, hedging and structured products (securitization/leasing)
- Strong working knowledge with structuring credit products to medium size business in diverse industries with complex ownership structures
2
Skills For Corporate Banking Relationship Manager Resume
- Experience working in an Accounting/Finance Shared Services Center environment
- Experience and willingness to work in an evolving and changing environment with considerable deadline pressures
- Experience in a lending; credit, Treasury Management, Private Wealth Management, Sales Training or 8+ years in a financial services position
- Commercial relationship management/lending experience (ideally with government banking/public sector clientele)
- Highly skilled in financial modeling and able to quickly structure credit in modeling environment
- Highly skilled with financial modeling of commercial credits and able to appropriately structure credit in a modeling environment
- Banking experience, business origination/sales, credit and product training, preferably with money center banks
3
Skills For Private Banking Relationship Manager Resume
- Strong sales, self-management, credit analysis, proper loan structuring, applicant interviewing, perceptive character judgment
- Strong focus on gathering assets under management, deposits and loan production
- Versed in banking, investments and fiduciary services with a proven ability to cross sell services
- Banking experience required
- Eight or more years of private banking experience in the financial services industry
4
Skills For Government Banking Relationship Manager Resume
- Five or more years of financial advisory/sales experience in banking, investment, or insurance products and services
- Ten or more years of banking experience
- Commercial lending experience
- Experience in Digital Banking or Digital Commerce
- Experience working in both waterfall and agile/scrum delivery approaches
5
Skills For Middle Market Corporate Banking Relationship Manager Resume
- Healthcare banking experience
- Source new business through development of strong center of influence network and direct cold calling prospects
- One or more years of financial advisory/sales experience in banking, investment, or insurance products and services
- Knowledge and experience in finance, specifically in emerging markets area and corporate finance
- Deep banking experience required
- Total experience of 4-5 years of which min. of 2 years in managing commercial relationships
- Maintain a good branding for the bank in the market
6
Skills For Senior Private Banking Relationship Manager Resume
- Previous commercial and industrial (C&I) lending experience
- Previous middle market banking experience
- Partners with Stores, RMMs, and RVPs in defined market area for consistent delivery of TD Bank WOW! Customer Experience and CWI performance targets
- Developing referral network, expanding customer relationships, achieving sales goals, and exceeding customer service expectations
- Understanding of issues in the implementation / on boarding process
- Understanding of issues in the implementation / onboarding process
7
Skills For Senior Commercial Banking Relationship Manager Resume
- Understanding of banking products for middle market corporate customers in the UK market
- Underwriting and credit risk analysis for new and renewals of loans
- Preparing financial spreadsheets, semiannual and annual updates of financial statements received from customers
- Backing of one of the most successful community focused banks in the western U.S
- Comfortable consulting, identifying cross-sell opportunities and applying commercial lending principles
- Commercial loan training, consisting of financial statement analysis, loan structuring and training is required
8
Skills For International Banking Relationship Manager Resume
- Responsible for developing and implementing external and internal sales and service programs to achieve goals, including business development
- Business Development, including driving loan growth and other banking initiatives
- Meet with COIs and attend networking events to identify and speak to potential prospects for initial vetting on behalf of the assigned RMs
- Own less-complex opportunities on behalf of the assigned RMs including submission to underwriting as appropriate
- Initiate pre-call planning discussion to prepare for the client/prospect meeting
- Relationships managed by placing customer needs at the forefront of all that the role holder does, setting world class standards
- Proficiency in reading and interpreting complex legal documents
9
Skills For International Subsidiary Banking Relationship Manager Resume
- Generous employee benefits, including immediately vesting of 401 K
- Knowledge of client contact areas of the Bank including investments, trust, commercial lending, mortgage, affinity and insurance
- 401 k plan with up to 5 % matching – no waiting period for new employees
- Understands leasing and works with NorLease to provide a leasing option for clients and prospects
- Market the banking products and solutions to clients such as lending, trade finance, treasury products etc
- Participates in the training and development of private banking relationship managers and relationship associates
- Capable of handling difficult negotiations, including in the area of loan documentation. Independent thinker and self-starter
- Thorough knowledge of Community Private Banking products and services, including credit processes, trust and estates, investments, etc
10
Skills For Commercial Banking Relationship Manager UK Resume
- Client onboarding in banking/financial services environment
- Strategizes with clients regarding banking, investment, and balance sheet issues/concerns
- Manages a private banking unit or function
- Participates in client and prospect calls, providing advice/guidance in conjunction with the assigned RMs
- Acts as the quarterback for the team surrounding the client
- Typically analyzes, originates and monitors larger loans and/or supports a growing Region or a Region with more complex relationships and transactions
List of Typical Responsibilities For a Banking Relationship Manager Resume
1
Responsibilities For Commercial Banking Relationship Manager Resume
- Perform as an Independent thinker and self-starter with strong sales skills and excellent credit skills
- Solid problem solving, oral, and written communication skills
- Strong PC skills, especially MS Excel and SEI
- Strong credit skills required
- Experience with lending, sales, banking products and services, or other directly related experience
- Demonstrated experience and success in meeting sales goal
- Has well-developed written communication and verbal presentation skills
2
Responsibilities For Corporate Banking Relationship Manager Resume
- Experience servicing customers in a branch banking environment
- Skilled in financial modeling and able to quickly structure account relationships and profitability measures
- One to three years of experience in Community Private Banking
- Three to five years of experience in Community Private Banking
- Experience with Wealth Management Clients (investments, trust and planning)
- S, managing client relationships and experience in credit, credit support or financial analysis
- Experience in commercial lending
3
Responsibilities For Private Banking Relationship Manager Resume
- Experience in a product development/management role within a digital setting
- Real Estate focused Commercial Banking experience
- Previous banking experience in Southern California market
- Experience with government banking/public sector
- Commercial-lending experience
- Commercial lending experience
- Credit experience ideally from a formal credit training program with a money center bank
- Corporate Trust experience
4
Responsibilities For Government Banking Relationship Manager Resume
- Strong ability to work well with people at all organizational levels inside and outside of the company
- Knowledge and experience with customer due diligence
- Relationship management experience
- Three or more years of relationship management experience
- Financial analysis or equivalent experience required
5
Responsibilities For Middle Market Corporate Banking Relationship Manager Resume
- Strong knowledge of commercial and consumer loan and deposit products is required
- A well developed network of professional peers and track record of achievements with prior assignments
- In-depth industry and broad product experience
- Knowledge of key financial, investment and risk management concepts along with a strong knowledge of commercial and consumer loan and deposit products
- Results oriented, sales aptitude with demonstrated ability to achieve organizational and business goals
- Understanding of bank and client tolerances and ability to negotiate to satisfy both
- Oversee partner bank earnings credits, including budgeting, forecasting, invoicing, collection, reporting, and revenue allocation
- Maintain a high level of client satisfaction by generating, managing and proactively advising for a High-Net-Worth Executive Banking portfolio of clients
6
Responsibilities For Senior Private Banking Relationship Manager Resume
- Manage attendance and performance of staff, including hiring, training, performance goals and reviews, disciplinary action, and separation
- Participate in all facets of Government Banking, including sales, marketing, support, specialized services and profitability goals
- Convert ideas into action by involving relevant internal partners and presenting tailored and compelling proposals
- Be responsible for sales, credit analysis, monitoring, proper loan structuring for consumer based lending
- Oversee banking conversions, including management of projects, tasks, and staff
- Track & coordinate banking issues with CSSC functional teams and banks, including escalations and trend analysis
7
Responsibilities For Senior Commercial Banking Relationship Manager Resume
- Responsible for meeting agreed upon Government Banking goals and objectives
- Independent thinker and self-starter who is accountable for meeting and/or exceeding budgeted sales goals
- Anticipate clients’ needs by closely following news flow and maintaining a close dialogue with key contacts
- Opportunity to develop a proficient working knowledge of many of Citi’s wide range of banking products
- Build a sustainable Private Banking presence and deliver ambitious portfolio growth with a focus on building AUM
- Ensure the delivery of a comprehensive, consistent and high quality private banking service to all clients of AIB Private Banking
- Develop, generate and follow-up on new client leads through self-sourced prospecting, existing clients, and referrals from other bank departments
- Active calling on subsidiaries of CCB customers in Western Europe
- Approves loans within assigned limits, managing loan and portfolio credit quality
8
Responsibilities For International Banking Relationship Manager Resume
- Analyze sensitivity of partner bank earnings credits, with understanding of relationships between clients, Associa, and partner banks
- Understand HOA client accounting and Associa Client Shared Service Center processes and technology
- Develop and maintain banking Key Performance Indicator (KPI) reports as required and analyze trends
- Manage a portfolio of non-credit relationships of varying size and complexity
- Has an understanding of industry nuances applicable to the account relationships and markets within assigned portfolio
9
Responsibilities For International Subsidiary Banking Relationship Manager Resume
- Manage and grow relationships with certain key corporate clients within the existing portfolio
- Ensure proper control and monitoring standards are maintained across the client base
- Provide a comprehensive level of strategic financial advice across the breath of personal financial considerations in line with a goal based planning ethos
- Extensive knowledge of investments, trust, commercial lending, mortgage, affinity and insurance
- Commercial and Consumer Lending
- Displays deep understanding of capital structures, with clear knowledge of the differences between senior and other layers of debt
10
Responsibilities For Commercial Banking Relationship Manager UK Resume
- Market the banking products and solutions to clients such as loans, trade finance, treasury, Commodity trade finance etc
- Manage a portfolio of commercial credit and non-credit relationships of varying size and complexity
- Understands the competition for aircraft financing and what it takes to be competition and “win”
- Manage the existing client relationship in the Mid-cap and Large Corp space
- Expand the client portfolios by acquiring potential new clients
- Has deep understanding of industry nuances applicable to the credits contained within assigned portfolio.
- Client Relationship Manager / Account Manager in banking/financial services environment
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