Manager, Account Management Resume Sample
Orlando Zieme
2821 Gislason Ford,
Philadelphia,
PA
+1 (555) 756 2401
Work Experience
Manager, Account Management
04/2018
-
PRESENT
Houston, TX
- Expert. Mastery of the subject matter through a willingness to learn is vital
- Cross-Functional. There's significant engagement with peer teams in Product and Operations. Collaborate with others to define product priorities and execute on cross-org initiatives. Form a strong POV and be a good team player
- External. Be consultative and revenue focused. Meet with customers to understand their needs and to help them win
- Build and manage a successful Account Management team responsible for exceeding load critical metrics and working closely with leadership and cross-functional teams
- Be a strategic thought partner to the Account Manager General Manager and multiple General Managers in regards to account operations and growth strategy
- Initiate growth strategies for the Mid-Market team and drive successful execution to achieve results
- Collaborate closely with sales operations to analyze results and see opportunities to improve systems, processes, and programs
Senior Manager, Account Management
03/2012
-
01/2018
Los Angeles, CA
- Oversee day-to-day operations and workflow of the Account team
- Manage customer communication, including exception notification and problem resolution
- Manage the load acceptance process for customers using relevant customer and network information
- Oversee account accessorial and profitability trends to identify areas of opportunity
- Work with operations to establisah correct equipment pool levels
- Work with customer to provide transportation solutions across all modes
- Monitor weekly lane level volume trends and communicate opportunities to Sales and the customer
- Oversee account metrics and meet or exceed associated goals
- Interact with other Operations, Sales, Collections and Pricing departments
Unit Manager, Account Management
08/2009
-
10/2011
Boston, MA
- Conduct daily/weekly/monthly account analysis by utilizing provided reporting tools
- Participate in customer strategy and metric meetings
- Collaborate with Business Development to ensure accurate and complete on-boarding of new clients and lanes
- Assist Collections Department and Sales on customer invoicing disputes
- Work with operations to establish correct equipment pool levels
- Work with customers to provide transportation solutions across all modes
- Solicit ongoing feedback from sales teams and other internal departments about team performance
Education
Northwood University - Florida Campus
2005 - 2009
Master's Degree in Marketing
Professional Skills
- Strong overall business and people skills, including planning and presentation skills
- Strong communication skills, able to effectively influence peer and executive level clients
- Have demonstrated strong leadership skills and the ability to maximize the output of others
- Strong relationship builder, excellent interpersonal skills and ability to collaborate
- Demonstrated experience effectively optimizing marketing campaigns by analyzing performance and recommending adjustments to key performance drivers
- Interpersonal and negotiation skills - extensive experience in communicating in international environment at senior management level
- Excellent analytical skills (e.g., cards P&L analysis, financial forecasting, competitive analysis)
How to write Manager, Account Management Resume
Manager, Account Management role is responsible for analytical, presentation, leadership, interpersonal, customer, reporting, negotiation, english, word, excel.
To write great resume for manager, account management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Account Management Resume
The section contact information is important in your manager, account management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Account Management Resume
The section work experience is an essential part of your manager, account management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, account management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, account management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Account Management resume experience can include:
- Demonstrates excellent time-management skills and has the ability to coach and motivate team working with portfolio of independent third-party Amazon Sellers
- Strong prioritization, presentation and communication skills
- Demonstrated ability to effectively interface with all levels and departments within the RealPage organization as well as client organizations
- Strong Excel and Power Point skills. Proficiency in Word
- Strong communication skills at all levels and a collaborative team orientation are essential
- Demonstrated experience with exceeding expectations and service level agreements (SLAs)
Education on a Manager, Account Management Resume
Make sure to make education a priority on your manager, account management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, account management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Account Management Resume
When listing skills on your manager, account management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, account management skills:
- Handle multiple assignments on multiple businesses with excellence; effectively planning and prioritizing
- Good experience in relationship building/marketing banking/Technology/Consumer Products
- Effectively discuss RUM products and services, including technical solutions to existing client base
- Effectively work across client-facing and internal Account Management groups including account, project management, traffic, and business affairs
- Relevant experience in retail or account management, with a proven track record of managing high performing teams and projects
- Relevant experience in retail or account management, with a proven track record of managing high performing teams and projects
List of Typical Experience For a Manager, Account Management Resume
1
Experience For Senior Manager, Account Management Resume
- Fluency & excellent communication skills in English
- Solid analytical skills to help identify process improvement through quantitative analysis
- Coach account managers to hit revenue goals and retain key accounts by using internal and external data, sales skills, time management techniques, etc
- Effectively communicate and influence cross-functionally
- Experience leading/supporting multiple initiatives to implement change and process improvements
- Proven track record translating marketing objectives into results for advertisers
- Proven track record of obtaining/surpassing targets on a consistent basis
- Strong understanding of Facebook’s business products and the social media marketplace
- Consistently bring creative ideas and solutions to the team on how to improve the customer experience
2
Experience For Manager Account Management Resume
- Significant experience in scalable operations and/or service/sales role
- Familiarity with The Walt Disney Company’s brand, products/services, and guest experiences
- Proactive self-starter with a strong sense of ownership and accountability
- Good expertise of performance campaigns
- Works with regional Account teams (IMK) to understand merchant priorities and pain points
3
Experience For Unit Manager, Account Management Resume
- Proactive self-starter with strong sense of ownership and accountability
- Understanding of building relationships through consistency
- Outstanding project management, follow-through and attention to detail required
- Understanding the objectives and strategy of client business at the C-suite level and ensure Operations is aligned to deliver
- Closing deals, setting up these deals in our platforms and monitor delivery
- Understanding and working knowledge of consumer research tools and methodologies
4
Experience For Assistant Manager, Account Management Resume
- Built and directed a high-performing sales team including acquiring, developing and managing talent
- Create a high performing account management team via hiring, training and coaching
- Create a high performing account management team via hiring, training, and coaching
- Successful track record seeking and achieving continuous improvement, as well as reducing cycle times improving project performance
- Collaborate with HBO Product Management & Partner Marketing teams on marketing, pricing recommendations, promotional opportunities, and operations
- Forecasts operational performance to anticipate and manage program staffing in the short term, and participates in hiring plans to ensure staffing efficiency
- Develop calendar of tailored activities, leveraging overall brand category and marketing objectives and ensuring correct coordination and resource allocation
- Lead internal meetings providing content and seeking out sources of value-adding content from others
5
Experience For Eat Associate Manager, Account Management Resume
- Collaborate with Moat’s engineering, sales, and operations teams, encouraging and facilitiating cross-functional partnership and growth
- Support direct reports by participating and leading in client and prospect meetings or engaging other corporate resources as required
- Thorough working knowledge of financial aspects of the business, including how to calculate ROI by utilizing sophisticated financial models
- Manage a training manager and develop training/enablement strategy for a growing team
- Has basic understanding of ESPN’s sales, selling processes and systems
6
Experience For Manager, Account Management, Europe Resume
- Ensure the Account Management team is meeting their daily SLA’s by monitoring activity in Sales Force
- Assists with analysis of customer’s business through profitability modeling, financial forecasting and competitive analysis
- Collaborate with HBO Product Management team on marketing, pricing recommendations, promotional opportunities, operations affairs, and specific franchise plans
- Exclusively selling campaigns in Native by using primarily buyers contacts in agencies (POC for Agencies Media Buyers) & in advertisers organization
- Work closely with the country manager to recommend and develop market strategy, business planning, expense management, budget, financial monitoring …etc
7
Experience For Manager Account Management BB Resume
- Frequently meets with key Client decision makers to review RUM programs and features; ensuring these are meeting current and future needs
- Manage flow of marketing communications and programing information to partners
- Contribute to our team and company culture through peer collaboration, training, coaching and more
- Responsible for leading efforts to maintain connectivity & resolve issues through regional infrastructures to focus on presenting "One Kaiser" to our customers
- Responsible for ensuring excellence and quality of client programs by managing to KPIs
- Manage a team of Account Managers focused on protecting /adding client ACV
- Ensures smooth on-boarding and training of new team members
8
Experience For HBO Manager, Account Management Resume
- Penetrate accounts by selling in new and additional products and building relationships with the key decision makers within accounts
- Provide thought leadership and strategic planning for B2B (business to business) account management and B2C targeting
- Assist with persuading of others into agreement in sensitive situations while maintaining positive relationships
- Interface with all levels of the organization, specific strength in setting and managing expectations
- Customer Facing/Relationship Building
- Familiarity with digital advertising and/or search advertising and/or analytics solutions (e.g. Google Analytics)
- Highly curious with passion for discovering the underlying drivers of consumer behavior
- Achievement oriented – adaptable to changing markets and customer needs while maintaining focus on desired goals
9
Experience For Manager, Account Management, French Resume
- Identify, develop and improve strategies for the DSP onboarding and training process
- Thinks strategically and looks for ways to improve the process of providing best in class service
- Sales and Trading staff in Toronto, Montreal, New York and London
- Clear understanding of campaign execution
- Identify credits/refunds falling outside of SOP’s for escalation and resolution with upper management
10
Experience For Latin Manager, Account Management Resume
- Extensive SalesForce and reporting knowledge
- Facilitate and run meetings with various cross-functional working teams across accounts
- Provide accurate forecasts, and work with all teams on an on-going basis to identify and fill any gaps to goals
- Pitch and sell our native product especially in converting standard display buyers and clients into native partners
- Primary responsibility for managing the relationship at the assigned accounts and strengthen customer engagement at all levels
- Engage with MasterCard cross functional team to design and execute tactical plans to execute the customer strategy and bring relevant business best practices
- Acts as a challenger, continually mentoring the team to achieve higher results
List of Typical Skills For a Manager, Account Management Resume
1
Skills For Senior Manager, Account Management Resume
- Strong interpersonal skills, with the ability to be effective with diverse internal and external audiences
- Excellent negotiating and facilitation skills
- In account management and demonstrated leadership skills
- Excellent interpersonal skills and ability to work in a team atmosphere with many departments
- Strong presentation skills to both internal and external clients
2
Skills For Manager Account Management Resume
- Strong communication (verbal & written), relationship, and problem-solving skills
- Strong communication and presentation skills to create interest at all levels of the organization, and develop strategic business solutions
- Exceptionally strong Excel skills. Proficiency in Power Point and Word
- Marketing/consulting/agency experience with demonstrated progression in leadership
- Effectively balance responsibility for independent project work while also leading and developing direct reports
- Proven experience working in the U.S. energy markets (natural gas, oil, coal and electricity)
- Proven ability to consistently handle and prioritize multiple tasks across multiple clients and generally manage a heavy workload while meeting deadlines
- Experience in team management/coordination: priority management, performance monitoring, employee development
3
Skills For Unit Manager, Account Management Resume
- Stays current with RealPage’s innovative products and service offerings, being able to effectively articulate the value proposition of each product line
- Experience in client-facing role with a strong focus on data analysis
- Proven experience in developing technical and business requirements documents
- Strong customer orientation and focus; all experienced through sales relationships, technical services and or customer service background
- Exceptional interpersonal skills and ability to interact with all levels of management both internally and with clients
- Effectively contribute to agency culture and innovation
- Prior experience and ability to manage, train, and recruit staff and volunteers
- Effectively leverage exclusive content and key promotional opportunities to maximize and drive incremental merchandising activity
4
Skills For Assistant Manager, Account Management Resume
- Presentation and proposal skills
- Build and strengthen relationships within internal stakeholders and collaborate with internal team members effectively to achieve desired results
- Demonstrates effective, clear and professional written and oral communication to senior global leaders in Chinese and English
- Understanding of property management industry experience at both corporate and property level
- Search advertising, search marketing, performance advertising, or similar digital advertising experience
- Experience recruiting, developing and coaching direct reports to achieve maximum potential with department goals as well as conducting performance reviews
- Experience in rapidly hiring and training new account managers
- Experience managing large, complex, customer-facing organizations in a multi-national environment
5
Skills For Eat Associate Manager, Account Management Resume
- Collaborate with sales, product, billing, marketing, and ad ops teams to cultivate strong partnerships
- Ideally has experience in selling and managing native campaigns
- Experience managing a team of individual contributors
- Strong ability to interpret, develop and negotiate intricate agreements; influencing long term sales contracts
- Professional sales experience and/or account management with 2 years in a healthcare setting
- Engage directly with strategic merchants in your portfolio. Ensure that we are taking steps to grow their business and provide good service
- Experience in managing teams with quotas
- Experience in internet marketing
6
Skills For Manager, Account Management, Europe Resume
- Demonstrated ability to define success metrics blending awareness and tactical ROI initiatives
- Highly analytical and capable of making effective business recommendations supported by available data
- Detail Oriented, and capable of prioritizing multiple projects accordingly
- Detail oriented and capable of prioritizing multiple projects accordingly
- Analytical and capable of making effective business recommendations supported by data
- Information management, reporting and continued improvement of staff and CRM (Customer Relationship Management) effectiveness
- Experience in vacation rental industry
7
Skills For Manager Account Management BB Resume
- Strong team builder with both internal and external agency partners
- Share best practices across agency to help make broader group more effective
- Strong working knowledge of Latin America, APAC & European region, geographies, culture and business protocol
- Experience working in or across different countries
- Identify strategic initiatives and demonstrated track record of planning, managing, and closing a complex, competitive sales effort
8
Skills For HBO Manager, Account Management Resume
- Hands-on project experience working directly with clients
- Communicate clients’ needs while prioritizing organizational goals and initiatives
- Self-start, prioritize, and meet deadlines
- Experience in account management, logistics, procurement and/or supplier management within a cross-functional organization
- BA/BS or 7+ years account management experience
- Experience with campaign execution for brand activation programs
- Experience in a sales role
- People management experience in a high volume, transactional environment
9
Skills For Manager, Account Management, French Resume
- Demonstrated ability to identify and resolve problems and develop alternative solutions
- Demonstrated ability to research, uncover, manage, and resolve obstacles that hinder delivery of positive business solutions
- Good knowledge of AWS products
- Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, credit, debit, acquiring and emerging technologies
- Good at developing business relationships with people at junior/senior levels and driving results
- Comprehensive experience executing and managing sales strategies for medium-sized accounts
10
Skills For Latin Manager, Account Management Resume
- Demonstrate basic multi-disciplinary knowledge, i.e. marketing and sales
- Develop strong relationships between MasterCard and targeted customers
- Demonstrate measurable improvement
- International experience
- Strong knowledge of AdRoll’s products and solutions
List of Typical Responsibilities For a Manager, Account Management Resume
1
Responsibilities For Senior Manager, Account Management Resume
- Experience leading business development teams
- Ensure strong visual presence in store
- Good sense of humor and willingness to laugh at your boss’ jokes (don’t worry she’s incredibly funny, so this won’t be hard)
- A strong record of achievement
- Experience with global tax or European Value Added Tax (VAT)
- A very good knowledge of Excel, Word, and Power point. Knowledge in customer relation software would be an asset
- Cross sell existing search clients and convert them into native buyers
2
Responsibilities For Manager Account Management Resume
- Upsell running native campaigns
- Actively monitors, tracks and drives performance metrics across the team including productivity, issue resolution and customer delight
- Manager, Account Management, Global Client Data Services
- Regional Head, Global Client Data Services
- Team members in Toronto and their counterparts in New York, London and Sydney
- Global Credit Administration and Middle Office
3
Responsibilities For Unit Manager, Account Management Resume
- Other Operations Departments: MMOps, FXOps, FIDO, Commodities
- Project Maintenance and Development departments
- System Maintenance and Development departments
- Strong sales experience, working with agencies (6+ years) and management experience (2+ years) Outstanding leadership potential combined with the ability to coach and inspire a team
- Maintain client relationships and oversee contractual agreements while providing strategic direction to promote/activate against Live Nation company initiatives
- Prepare and present marketing plans and analyses
- Manages Account Managers across various offices
- Work with VP’s in development and maintenance of client and agency relationships
4
Responsibilities For Assistant Manager, Account Management Resume
- Attend sales meetings and conference calls with SVP’s and VP’s or alone and clearly detail developments and next steps
- Significant capacity to simplify complex and creative ideas for purchase
- Detail-oriented, driven, and proactive
- Managing and driving the growth of the seller’s business: Build and execute on a strategic account plan that delivers on key business opportunities for the seller and Amazon
- Analyzing the business: Conduct deep dive analysis and provide routine executive-level reporting on the seller’s current business and future opportunities. Publish recommendations and action plans based on data
5
Responsibilities For Eat Associate Manager, Account Management Resume
- Manages the development of the annual and long-term account strategy development with direction from the director through in-depth analysis of partner’s business, industry insights, and Disney BU business goals
- Collaborates with internal partners to present a holistic TWDC solution to alliance partners’ business objectives through the annual account planning process
- Collaborates with DLR and WDW parks integrations counterpart(s) to ensure optimal development and execution of partners’ US parks-specific programs
- Collaborates with internal partners to identify key opportunities to deliver on alliance partners’ business objectives globally
- Primary day-to-day contact for creative agencies as needed for development and execution of programs
- Develop and maintain a deep-level of understanding of ongoing trends in the marketplace and the specific partners’ industries to keep ahead of partner expectations and competition for partner marketing resources
6
Responsibilities For Manager, Account Management, Europe Resume
- Ensure that appropriate metrics are measured to reflect the Alliance’s return on investment and provide regular reporting, tracking, and analysis to all stakeholders, including quarterly account dashboards and monthly accounts updates in Salesforce
- Using the combined knowledge and needs of the Partner and Disney BUs, proactively identify opportunities to drive material value for TWDC and the partner by identifying and developing new promotional, marketing, product distribution, and/or sponsorship projects, initiatives or events
- Lead and influence at all levels with Company
- Uphold AdRoll’s values, foster a great team spirit, and maintain the sense of a tight-knit unit
- Supports the management key customer relationships at manager levels
- Achieve target revenue goals for the EST business, as well as subscriber goals for the HBO NOW and virtual MVPD business
- Proactively develop, implement, execute, and monitor business plans that drive toward account goals in a structured, measurable way
- Create and implement clear processes to track sales performance on a promotion-by-promotion basis to measure efficiency
- Create, foster, and maintain relationships across divisions within HBO external account teams
7
Responsibilities For Manager Account Management BB Resume
- Provide support to the Director of Account Management
- Monitor performance of HBO’s titles on a by-franchise basis, and proactively work with accounts to increase visibility and merchandising opportunities for under-performing titles
- Provide ad-hoc project support with an adaptive, on-the-fly, positive attitude
- Run reports and provide analysis on revenue/subs to HBO and external account teams
- Represent the Director in the LA Office
- Manage and lead a team of Account Managers to help optimize and develop the revenue
- Proactively reaching out to Agencies and Buying units from Agencies and Advertiser’s Media buying team to pitch Native campaigns (opening and account structuration)
8
Responsibilities For HBO Manager, Account Management Resume
- Ensure proper delivery of daily Native campaigns respecting the client's marketing objectives and advising the buyers
- Optimization of Native campaigns
- Working with Agencies and Advertisers to evangelize the programmatic value proposition from Oath addressing Media Buyers from Agencies and Media contact from Advertisers (Brand & acquisitions)
- Support the Account Executives in platform pitches and collaborate with other teams (audience specialists, etc.)
- Manage the day to day work and relationships with Agencies and Advertisers media buyers
- Deep and profound knowledge within the native and programmatic marketplace
- Knows mechanics and workflows of clients (Agencies & Advertisers)
9
Responsibilities For Manager, Account Management, French Resume
- Work across different teams: Products, and Commercial Specialists in Italy and internationally
- Responsible on the Voice of Customer results
- Lead and build business development strategy for each assigned account with full responsibility of the profitability
- Leverage all MasterCard brand, sponsorship properties, products, and technological payment solution to identify new product opportunities and develop bespoke propositions to maximize segment penetration and exceptional customer value
- Generates leads for relevant Merchant loyalty products including offers & rewards programs
- Develops the sales pipeline, coordinating with product development and other account management teams
- Manages sales calls and develops client proposals leveraging Sales Materials created by Product Leads
- Grow MasterCard share within the assigned accounts
- Responsible for all administrative and operational issues relate to the assigned accounts
10
Responsibilities For Latin Manager, Account Management Resume
- Uncover business opportunities and work with MasterCard cross functional team to assess new concepts and ideas of new products that support the market strategy
- Creates, manages and reports on a robust sales pipeline for all relevant Product lines in Sales Force that qualifies opportunities, depicts sales stage, revenue potential and targeted decision and implementation timeframes
- Conducts deal reviews for new customer opportunities outlining the opportunity, pricing strategy, key performance indicators, revenue, cost, profit margin and any associated risks
- Works with cross-functional operatioms teams including operations and PMO to implement and execute agreed merchant deliverables
- Primary responsibility for merchant segment Loyalty P&L and driving profitable revenue growth
Related to Manager, Account Management Resume Samples
Account Management Resume Sample
Work Experience
• Work closely with ELC NA brand teams to jointly develop strategies and tactics to capture the priority opportunities for Macy’s
• Own key relationships with the centers of expertise at Macy’s: managing key interactions and meetings, and overseeing special projects from concept to execution
&n...
Professional Skills
• Planning and organizing skills. Proven pro...
• Effective leadership skills in a matrix en...
• Excellent strategic thinking and analytica...
Management, Account Management Resume Sample
Work Experience
• Quickly learn and understand InstaMed’s solution suite and articulate our value proposition
• Analyze and/or develop detailed financial models and projections
• Responsibilities include formulation and report-outs of strategy for recovery/ restructuring and progress against s...
Professional Skills
• Strong prioritization skills and the abili...
• Good customer service skills and experienc...
• Demonstrated applied strategic thinking/pl...
VP, Account Management Resume Sample
Work Experience
• An ability to comprehend and address the client’s issues from a business perspective, communicating to the client how Conduent can help address these issues
• An ability to be practical and focuses while thinking creatively
• Understanding of how to lead, manage and grow a se...
Professional Skills
• Excellent communicator verbally and very s...
• Demonstrated ability to manage heavy workl...
• Strong computer and analytic skills, inclu...
Global Accounts Resume Sample
Work Experience
• Monitor key performance metrics to measure the performance with global key accounts as well as intelligence to provide visibility and insight
• Manage the accounts payable department global activities; ensures all accounts payable processes are executed appropriately and in a timely manner for both...
Professional Skills
• Solid experience within media research and...
• Strong quantitative background with strong...
• Outstanding oral, written, and presentatio...
Account Manager / Client Manager Resume Sample
Work Experience
• Manage client changes to reports, flat files, custom templates, etc
• Manage communication to client about NPD upgrades and restatements and their impact to data and client deliverables
• Proactively provide client information about product hierarchy changes, the introduction...
Professional Skills
• Excellent planning, time management, colla...
• Strong written and verbal communication sk...
• Strong sales and client servicing skills
Temporary Accounting Resume Sample
Work Experience
• Completes office administration &/or clerical activities, including data entry in spreadsheets &/or databases
• The understanding and aptitude to work with accounting program and software
• Self-initiated, smart, outgoing and willing to learn
• ...
Professional Skills
• Excellent administrative skills including ...
• Excellent computer skills including profic...
• Proven ability to apply problem analysis a...