Management, Account Management Resume Sample
Delmer Hackett
7653 Gerhold Shoals,
Dallas,
TX
+1 (555) 979 0449
Work Experience
Assc Dir-account Management
03/2016
-
PRESENT
Boston, MA
- Quickly learn and understand InstaMed’s solution suite and articulate our value proposition
- Analyze and/or develop detailed financial models and projections
- Responsibilities include formulation and report-outs of strategy for recovery/ restructuring and progress against such strategies
- Routinely audits credit files to ensure data integrity, proper underwriting and compliance with company policies
- Ensure that client expectations are met and/or exceeded with regard to service level agreements for the key activities the team supports: partial transfers, internal transfers, client exits, and gifting
- Coordinate transfer activity with 3rd party brokers and banks
- Respond to transfer-related inquiries from Service and the Front Office
- Provide support to the offshore processing team by responding to inquiries and guiding the team through ad hoc situations
- Manage Grey’s Customer Relationship Management – Internal and External Communications
Avp-account Management
04/2010
-
11/2015
Los Angeles, CA
- Support determination of yearly sales and revenue targets within different accounts
- Drive execution of specific workstreams connected to overall account plan (e.g., sales enablement, operational enhancements) through engagement with partner and cross-functional Workforce Solutions stakeholders (e.g., Product, Marketing, Operations, Technology, Client Services)
- Constantly search out, uncover, and ensure evaluation of innovative and new business opportunities, and ensure adequate resources are assigned to pursue opportunities
- As necessary, work with PAML and/or CPO to facilitate joint business planning with the partner, focused on maximizing the existing scope of the agreement and/or identifying opportunities to enhance joint value of the partnership (e.g., focus on new market segments, introduction of new products, joint development)
- Cultivate and maintain strategic alignment and an effective working relationship with key stakeholders at assigned partner(s)
- Support additional partner management activities throughout the partner lifecycle
- Work closely with the Partner Solutions Enabler, Implementation / Operations, and Partner Acquisition to ensure successful onboarding of new partners and handoff of ongoing relationship management
- Identify, support, and facilitate resolution of issues that arise with the partner (e.g., operational challenges, sales challenges resulting from channel conflict)
Summer Intern, Account Management
01/2003
-
10/2009
New York, NY
- A strong background in financial services, in a service role within private wealth management
- A Chartered Institute for Securities & Investment (CISI) Investment Advice Diploma, or equivalent level 4, or the equivalent experience or qualifications
- Strong familiarity with Earned Value Management techniques to establish tripwires and metrics as a means to aid the Program Manager in evaluating the health and status of the program, identifying any risks, or necessary corrective actions as needed
- Have a solid understanding of the Statement of Work (SOW), ensuring all elements of the SOW are captured within the IMS, and performed within cost and schedule constraints
- Execute Citi’s performance development framework responsibilities for directly managed staff
- Develop and maintain understanding of key Moody’s Investors Service’s research and Moody’s Analytics’ quantitative credit risk models
- Work directly with the Partner Account Management Leader (PAML), and/or Chief Partner Officer (CPO) for the most strategically important partners, to develop and execute account plans and go-to-market strategies for assigned partner(s)
- Ensure strategies for each individual partnership aligns with the needs and expectations of the business (e.g., overall revenue targets, market penetration goals, innovation aspirations)
- Ensure optimal allocation of resources across assigned accounts, in order to optimize revenue growth and partner satisfaction
Education
University of Phoenix - Henderson Learning Center
1997 - 2002
Bachelor's Degree in Business
Professional Skills
- Strong prioritization skills and the ability to work under pressure
- Good customer service skills and experience liaising with internal contacts and counterparties
- Demonstrated applied strategic thinking/planning and business requirements management (planning, elicitation, documentation, and verification) skills
- Strong facilitation, meeting/workshop management, and change management skills
- Experience in a strategic sales environment, with a proven track record, selling into Wealth and Superannuation sectors
- Proven experience managing direct report(s)
- Co-operate and work effectively in a busy team environment
How to write Management, Account Management Resume
Management, Account Management role is responsible for software, marketing, organization, telecommunications, finance, credit, database, auditing, benefits, architecture.
To write great resume for management, account management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Management, Account Management Resume
The section contact information is important in your management, account management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Management, Account Management Resume
The section work experience is an essential part of your management, account management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous management, account management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular management, account management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Management, Account Management resume experience can include:
- Work directly with Partner Client Relationship Managers to support and manage issues with partner clients (i.e., end-clients through a partnership relationship)
- Experience selling enterprise software solutions with particular skills in one or more of Analytics, CRM & Customer Services, Marketing
- Have strong communication skills and the ability to convey status of program at technical and financial reviews
- Superior verbal communication skills. Ability to translate technology features into business benefits
- Polished presentation skills to audiences large and small; highly articulate ambassador for Equinix Partner Sales
- Fluent in Merck SDLC including experience applying in regulated business areas and processes
Education on a Management, Account Management Resume
Make sure to make education a priority on your management, account management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your management, account management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Management, Account Management Resume
When listing skills on your management, account management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical management, account management skills:
- Experience in digital planning or account management
- Previous experience within a high volume, process driven role would be an advantage
- Building and managing a world-class Field Account Management team, including onboarding, developing, and coaching
- A high level and current understanding of payment formatting
- The passion that our people bring to their work extends to their private worlds, and GE encourages a healthy balance between the two
- GE values education and is dedicated to providing the tools and training for your professional development. At GE, developing people is embedded in our culture and integral to our growth
List of Typical Experience For a Management, Account Management Resume
1
Experience For Avp-account Management Resume
- Exceed quarterly and annual bookings quota, new logo objectives, goals for partner-connected sales, targets for partner deal registrations, and achievement against quarterly MBOs
- Drive a culture of multiple parallel customers: Partners, their end customers, and Equinix Field Sales
- Provide strategic guidance and leadership to a team of Partner Account Managers while working closely with Partner Programs, Partner Marketing, Partner Enablement, Global Solutions Architects, Systems Engineers, and Customer Service Managers in a fast-past, still-evolving, cross-functional team environment
- Assist in channel sales policy development; implement both externally with Partners and internally with Field Sales colleagues
- Establish direct contacts with priority Partners at a senior level, demonstrating strong sales and marketing skills in those interactions, assisting team in maximizing partner-Equinix Joint Account Mapping to beget increased deal registrations and fill partner-connected sales funnel
- Strategize with Regional Sales Leadership how to maximize Partner - Equinix Field Sales teaming, and oversee implementation of that plan in-region
- Become the primary liaison for assigned Field Sales Directors, instituting routine cadence to jointly monitor regional partner sales progress, resolve challenges, and manage escalations
2
Experience For Careallies Account Management Lead Resume
- Role model expertly articulating the business value of reselling Equinix and ensure all direct reports are highly competent in delivering this message
- Ensure team is both educated on alliance-connected value propositions with Microsoft, Oracle, Amazon, NetApp, F5 and others, and routinely seeking out leverage and synergies with these influencers in their reseller partner interactions
- Monitor SalesForce.com partner-connected deal registrations and bookings, working closely with direct reports and Field Sales leadership to continuously update partner-connected deal status and forecast
- Instill disciplined cadence of partner pipeline reviews with the Partner Account Managers and prioritized Partners
- Guide team to prioritize spends of time and dollars; approve travel and expenses for optimal use of company funds
- Interview, hire, train, and performance manage partner sales employees
- Proactively seek out areas of improvement in Equinix’s Partner Sales efforts, map action plans to address, and enlist others as appropriate to achieve positive change
3
Experience For Assc Dir-account Management Resume
- Proven track record of driving channel sales quota attainment across a team
- Sales management experience in high technology with particular depth in channel sales management across multiple channel types
- Skilled in departmental management, performance management, and negotiation
- Innate energy and passion for a role as advocate for Equinix’s emerging channel sales growth
- Flexible, innovative, and able to respond appropriately in a time-critical environment
- Talented cross-functional collaborator able to develop trusted relationships and rapport
- Creatively contribute to and coach employees on how to develop go-to-market plans to promote joint solution awareness among partner’s end user customer base
4
Experience For Account Management, Advancement Resume
- Accountable for translating GCTO business strategies into IT programs, roadmaps and capabilities for complete alignment on investment portfolio
- Secure funding and resources for IT capabilities
- Responsible (with GCTO business colleagues) for change management, helping to accelerate technology adoption and benefit realization
- Responsible (in partnership with GCTO business and finance colleagues) for capturing the value from IT investments (every last dollar over time)
- In-depth knowledge of the internet and telecommunications industry, cloud, financial services and digital content/media
- Accountable for GCTO business cases that drive the IT portfolio and achieve alignment with the business
List of Typical Skills For a Management, Account Management Resume
1
Skills For Avp-account Management Resume
- Experience in facilitating business workshops aligning people, process and technology
- Proven track record of working with vendors and agencies
- Collaborating cross-functionally with internal Akamai teams to improve systems and procedures in support of the Field Account Manager function
- Provide support expertise to Account Manager including assisting in the resolution of client service issues brought to the Consultant’s attention
- A high level and current understanding of SWIFT message formats
- Appreciation of cut off times for processing of various currencies
- Enhance revenue generation and risk adjusted returns through risk based differentiated pricing strategies for new accounts
- All Bank Account Management requests are routing through e-flow
- Support the PAML and/or CPO, as well as colleagues in Client Deal Team, Legal, Pricing, and Product, in the negotiation of new contracts with assigned partners
2
Skills For Careallies Account Management Lead Resume
- Work with other Account Executives to improve processes and procedures and acts as a backup to others to ensure clients’ needs are met
- Working cross-functionally with Regional Sales Managers and Major/Strategic Account Executives to ensure the team has properly aligned in support of the assigned accounts and overall business strategy
- Formalizing and driving an account planning and review process with the goal of increasing product adoption and minimizing lost monthly recurring revenue (LMRR)
- Defining best practices to be utilized in the development of Customer Business Review content and coordination
- Overseeing the development of a consistent contract utilization schedules to improve customer visibility, reduce errors, and minimize necessary goodwill credits
- BA/BS in business management, software engineering, computer science
3
Skills For Assc Dir-account Management Resume
- Budgets the time and expenses of ISA IT resources during transition
- Responsible for end to end IT transition of Accenture projects in facilities locations
- Plans and manages Accenture project deployment
- Arranges the required resources of a project as far as IT infrastructure is concerned
- Documents transfer of licenses and assets to the Delivery Center for every Accenture
4
Skills For Account Management, Advancement Resume
- Prepare, manages and maintains the Addendum to the OLA (SLA) with the business
- Obtains signoff of technology delivery from the Accenture projects
- Ensure the Accenture projects are satisfied with the ISA services and support and manages Service Improvement Plans as necessary
- Identifies and manages improvement initiatives within the business
- Ensures that the IT processes are aligned with Accenture business requirements
- Work effectively with customers, vendors, support groups and technical staff at all levels. Independent and possess an ability to work with little supervision
- Turnaround times managed effectively
- Monitor and evaluate strategy effectiveness through Champion/Challenger and Foundational Testing
5
Skills For PWM Asia, Account Management Resume
- Professional experience
- Optimize profitability of the Cards portfolio through the design, recommendation and monitoring of effective strategies relating to new account origination, including risk criteria for direct mail campaigns and CCAS, Origenate/JRules and CASPER channels
- Drive portfolio growth and customer satisfaction through statistically optimized strategies for initial line assignment that satisfy customer needs and optimize the balance of risk & return
- Good Expertise in Application development
- Experience in the insurance industry, preferably at an agency or carrier
- Demonstrated ability to successfully influence senior level management, executives and key opinion leaders within customer’ organization
- Experience with both EMS and OEM med-tech industry
- Demonstrated thought leadership and innovation especially in relevant customer engagement technology
- Manage credit losses, approval rates and activation to approved targets
6
Skills For Director, Partner Account Management Resume
- Enhance portfolio insight and management decision-making through use of leading edge analytics, methods and tools to measure the quality of new accounts and for the early detection of opportunities, trends & anomalies
- Core Java, J2EE, Development experience
- Experience in Middle-tier and Backend is desirable
- Experience in API, Wrappers desirable
- Regularly presents recommendations & opportunities to senior management and executives
- Manage stakeholders through strategy change and approval process
- Continuously review and streamline credit processes, and make recommendations for enhancements
- Account database maintained as current and correct
7
Skills For Senior Manager, Parks Account Management Resume
- All bank accounts reflected in relevant ERP systems
- Bank charges applied correctly
- Proximity to a main Flex office/site
- Self-motivated team player to coordinate demand across platforms, tools, and capabilities and to promote global IT services aligned to our IT strategy
- Excellent communication and interpersonal skills and the ability to collaborate with and influence a wide variety of stakeholders, from technical to senior executives
- Demonstrated ability to work independently and navigate ambiguity as a member of a global team
- Provide support in identifying gaps and refining processes for managing Employer Services partnerships, in collaboration with others responsible for partnership management capabilities across the enterprise
- Ensure individuals interacting with partner accounts have access to existing partner tools, processes, and procedures, and that lessons learned from accounts help inform updates
- As necessary, coach and support individuals within Employer Services who are interacting with partners
8
Skills For IT Account Management Resume
- Coordinates activities with account sales representative, pre-sales system engineering and local customer service to ensure all customer needs and expectations are met
- Assists local personnel in resolving customer relation issues while keeping the service management team and sales representatives appraised
- Monitors daily account activity within assigned area and assigns service request as required for optimum performance and customer satisfaction
- Gaining a clear understanding of clients’ service requirements, storing details on client management systems and sharing information internally in order to contextualize and motivate support from internal teams
- Reviewing own service performance, aiming to achieve excellent results in client satisfaction surveys, and working closely with other team members in achieving overall strategic business objectives
- Mentor/guide direct reports’ development of annual partner marketing plans, understanding/balancing their Critical to Qualities (CTQs) with Allstate Roadside Services’ goals
9
Skills For Specialist, IT Account Management Resume
- Provide guidance to junior staff to resolve pricing issues and determine best option for customer and Moody’s
- Establish and implement best practices analysis of system maintenance, security, improvements, data, integrity, duplicates, and backups etc
- Provide first level sign off for direct reports’ performance evaluations
- Self-sufficient senior sales person; flexibility to take ownership and manage activities & processes to achieve results. Proficient in modern technologies – mobile, email, SMS, SaaS, Web 2.0, Cloud Computing
- Experience working with creative teams to ensure the creative execution delivers on identified business objectives
- Proven successful ability to sell $1M+ enterprise software/business solutions and run rate business
- Familiarity with The Walt Disney Company’s brand, products/services, and guest experience
10
Skills For Sector Head-account Management Resume
- Collaborates with internal partners across multiple BUs (if applicable) to deliver on alliance partners’ business objectives
- Lead and influence multiple teams and projects simultaneously with no direct authority
- Strong ability to work with Subject Matter Experts (SME) and engineering leads to provide cost estimates and rationale for engineering tasks (support for Rough Order of Magnitude (ROM) development, Basis of Estimate (BOE) development, proposal efforts, etc.)
- Lookbook imports & related packages (ongoing importing of designer’s collections)
- Fluency in English and either French or German as a second language is essential
- With support from Strategic Leader, coordinate strategic direction of creative content and help test and refine the critical strategic and creative elements within the client’s programs from both a direct response and client-appropriate standpoint
- 2−3 years’ experience in which managing external client relationships was the primary responsibility
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