Director, Account Management Resume Sample
Else Hauck
587 Adams Vista,
San Francisco,
CA
+1 (555) 244 3739
Work Experience
Director, Account Management
10/2015
-
PRESENT
Dallas, TX
- Owns overall account satisfaction for all assigned accounts
- Develops strong relationships with key operational customers, specifically with the senior leadership of the customers at the Corporate and Local Market levels
- Provides support and coaching to team members. Works to develop employees? skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues. Manages a high caliber team of employees. Trains employees on products, policies and procedural changes and effectively orients new employees
- Develops strong relationships and contacts within the company that are supportive of the achievement of customer service requirements including attainment of performance guarantees and minimization of performance penalty expense
- Creates and maintains strategic partnerships with customers through the development and implementation of strategic business plans that result in long term retention of profitable relationships
- Ensures all Customer and Account-Facing services are provided in a consistent and timely fashion
- Resolves or appropriately escalates customer service issues in conjunction with operations (claims, service, systems)
- Prepares and presents Joint Operating Committee (JOC) reports for assigned accounts or for area of specialty. Conducts face-to-face meetings with the customer to review JOC reports
Senior Director, Account Management
04/2013
-
05/2015
New York, NY
- Provides support and coaching to team members. Works to develop employees’ skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues. Manages a high caliber team of employees. Trains employees on products, policies and procedural changes and effectively orients new employees
- Lead, inspire, coach, and motivate an account management team and build on an established culture of hard work, energy, fun, positivity and accountability
- Support and promote Time Inc.’s strategy and initiatives by managing the activities and performance of a team of account management professionals, set team expectations and goals, and provide guidance and direction as needed to ensure company success and personal development
- Create efficient processes that streamline problem solving and drive top level service
- Forge strong relationships with Sales management and other internal stakeholders (Marketing, Ad Ops, Product team, etc.) to collaborate on strategy for revenue growth and help drive new revenue opportunities
- Serve as an industry expert for teams with a firm handle on the current digital advertising landscape including a strong interest and understanding of emerging technologies
- Provide input on online ad sales materials and collateral, incorporating research data and account management insight where necessary
Director Account Management
08/2009
-
02/2013
Boston, MA
- Oversee team coordination with internal teams to ensure monthly site traffic goals can accommodate revenue budgets
- An ability to comprehend and address the client’s issues from a business perspective, communicating to the client how Conduent can help address these issues
- An ability to be practical and focuses while thinking creatively
- Understanding of how to lead, manage and grow a services practice efficiently and profitably
- The ability to assemble disparate, matrixed professionals and influence them successfully to work together
- A proven “make it happen” mindset
- Passion for business; personal dedication
- Exceptional oral and written communication skills; including the ability to communicate complicated subject matter clearly; persuasive presentation skills; a talent for listening actively and well
- Outstanding interpersonal skills; a demonstrated ability to work collaboratively
Education
Strayer University - Woodbridge Campus
2005 - 2009
Master's Degree in Business
Professional Skills
- Demonstrated track record of strong business background including account management, problem-solving, business planning and analytical skills
- Excellent organizational skills and the ability to handle multiple activities with changing priorities simultaneously
- Demonstrated business planning and writing skills
- Demonstrated success in closing large and complex sales through Energy technical upstream knowledge, negotiation and relationship building skills
- Strong project management, analytical/problem solving and planning skills
- Strong analytical skills that coincide with the ability to implement complex selling strategies and plans
- Impeccable written and verbal communication skills, including business presentation experience
How to write Director, Account Management Resume
Director, Account Management role is responsible for presentation, interpersonal, business, planning, analytical, customer, leadership, excel, coaching, powerpoint.
To write great resume for director, account management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, Account Management Resume
The section contact information is important in your director, account management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, Account Management Resume
The section work experience is an essential part of your director, account management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, account management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, account management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, Account Management resume experience can include:
- Drive new Global TMC and Corporate business in region by developing sales pipeline, creating, managing and driving new business opportunities by promoting Travelport GDS and Corporate technology suite and establishing Travelport as key player in corporate travel technology space
- Demonstrated strong leadership capabilities and relationship management skills
- Results driven with demonstrated business development success and effective strategic account management skills
- Good customer presentation experience/skills
- Strong relationship, impact and influencing skills
- Advanced interpersonal and communication skills required with a solid track record of developing external/internal relationships
Education on a Director, Account Management Resume
Make sure to make education a priority on your director, account management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, account management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, Account Management Resume
When listing skills on your director, account management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, account management skills:
- Structured and methodical approach to work, to include effectively and efficiently manage competing demands and effectively prioritize tasks
- Excellent strategic thinking and analytical skills and a proven track record of creating valuable solutions
- Keen business acumen and proven management skills based on previous experience
- Strong technical skills and solid business acumen
- Leverage influence skills to work effectively within the team and across departments to obtain input, move groups to consensus, and build buy-in
- Prior Sales and/or Marketing experience with demonstrated strong leadership and project management
List of Typical Experience For a Director, Account Management Resume
1
Experience For Senior Director, Account Management Resume
- Extensive account management skills and sales experience
- Strong enterprise Financial Institution and/or software solutions with SaaS/High Tech industry experience
- Identifying developing and implementing opportunities to enhance and/or to contribute to overall Strategic Accounts Division effectiveness and business results
- Payments knowledge with a proven track record of solution selling including using functionality and entrepreneurship to differentiate and derive value/revenue
- Build cohesive and effective teams by selecting and developing talent at the key account manager level
- Seven or more years of Management experience managing large, complex customer facing organizations
- Proven track record in influencing multiple stakeholders to get things done
2
Experience For Associate Director, Account Management Resume
- Experienced within the airline, travel technology/distribution industry
- Understands client’s business and demonstrates technical competence in HMS services and industry
- Demonstrated ability to engage and influence C-level executives, EVPs and SVPs within Fortune 100 businesses
- To stay current with industry, local regulations and client trends and maintain a strong knowledge of Visa products and services
- Independent but strong team player
- Prioritize and evangelize large Merchant product initiatives based on your knowledge and feedback from the merchants
- Experience in account management, business development, operations and/or sales role
3
Experience For Director Account Management Resume
- Working knowledge of payments network and processing services - message routing, STIP, clearing and settlement
- Working knowledge of Visa systems including authorization & clearing systems, client connectivity, Visa Settlement Services, Visa dispute processing
- Working knowledge of Visa systems including authorization & clearing systems, client connectivity, Visa Settlement Services
- Introducing innovative contracting options that improve business outcomes for Merck and the Customer
- Managing contractual commitments and obligations resulting from long-term partnership commitments
- Designing and implementing programs that have positive impact on customer loyalty
- Understanding of digital advertising products, metrics, terminology and assets/specs
- Winning complex government programs in some or all of the following
- Establishing profitable product access within Merck product strategy
4
Experience For Regional Director Account Management Resume
- Optimizing Net Sales and Contract Performance across Merck's entire portfolio of products
- Creating innovative ideas, concepts and/or programs designed to increase GDV and/or share within the territory
- Working knowledge of digital production processes and technologies
- Working knowledge of Visa digital services, Scan and Pay, VTS, VDP, etc
- Prospecting – ability to identify and work with business development teams to qualify new opportunities for SAIC
- High-performing people manager with track record of building and leading high performing teams
5
Experience For Director, Account Management Services Resume
- Assisted with localisation of marketing messaging and positioning in the region
- Recommend market strategy including pricing; introduction to market; profit planning; expense budgets; etc
- Participate in regional client events (including client forums, training, etc.)
- Sound knowledge of retail electronic Payments/ Cards from an Issuing / Acquiring/ Network perspective required
- Develop and manage relationships between internal Mastercard partners including product, advisors, marketing, loyalty, labs, and information technology
- Proficiency in integrating knowledge across disciplines -Sales, Product, Marketing, Operations, and Risk
- Proficient in performing casual analysis to identify changes to improve processing performance and/or client profitability
- Work flexible hours to support working on-site during events
6
Experience For Regional Director, Account Management Resume
- Or more in successful strategy planning and solutions consulting
- Exercise judgment within broadly defined practices and policies in selecting methods and techniques and evaluation criterion for obtaining results
- Value sell through identifying customer requirements and mapping to Travelport solutions
- Maintain and increase revenue with client by building relationships and upselling
- Protect & develop existing Global TMC and Corporate Accounts as GDS partner & promote Travelport solutions
- Cultivate and nurture relationships with all levels of management within key accounts, while setting long term partnership goals
- Assists in identifying partnerships that enhance HMS’ ability to enter new contracts and markets
7
Experience For Director, Account Management & Engagement Resume
- Facilitate client retention by re-signing deals
- Direct management of team of professional individual contributors and cross functional management of staff and managers offering support for Korea clients
- Maintain and deepen business relationships to build long term relationships with a goal of becoming a trusted advisor
- Identify, collect and act on sales opportunities including those identified at the delivery level
- Ensure resolution of invoice issues (This is tracking and management role, not a direct analytics role)
8
Experience For HBO Director, Account Management Resume
- Manage business termination including post-mortems and updates to account plan
- To provide day-to-day operational support on complex issues to AP clients, this includes assisting ASC L1 team with daily operational queries
- To manage non-routine, complex processing and change requests, as well as tactical and strategic corporate initiatives
- Exceptional discovery and listening capabilities with an ability to understand and identify customer pain points at various levels within an organization
- Oversee account client projects and ensure client success and satisfaction with Travelport solutions
- Manage business and technical escalations, and constantly communicate with all stakeholders to maintain momentum and ensure success
- Ensuring proper oversight and incorporation of policy, legal, financial, and environmental health care issues into contract terms and conditions in a compliant manner
- Create projections in terms of production KPIs and create and lead implementation of action plans that address fluctuating team performance and exceed monthly revenue and operations plan
- Review TOA targets and business plans from team leads and create individualized targets for leader teams. Integrate target plans with broader strategic initiatives in order to improve execution and results
9
Experience For Director, Account Management, Russia Resume
- Create and/or interpret and cascade enterprise-wide company goals in terms of operations plans and production expectations for department leadership in order to communicate & reinforce strategy
- Implement strategies with account management teams and operations support to increase fill rate by client by interpreting fill rate performance data and analyzing competitive landscape
- Create a winning culture within the AM sales team, providing a balance of support and accountability matched with effective training and tools to ensure that team targets are hit or exceeded
- Promote cohesive, effective teamwork dynamics among account management teams through coaching and feedback, fostering strong internal and cross-division communications and relationships
- Formulate and execute ideas and solutions to overcome people, resource and competitive obstacles in order to achieve financial budget/plan leveraging divisional and corporate strategic initiatives
- Create department productivity reports in terms of team production results in order to diagnose opportunities to improve team-level critical indicators towards optimum business outcomes
- Partner with Client Accounts Receivable (CAR) to minimize bad debt held by the company by evaluating client credit risks in terms of payment history and average days to pay in order to balance credit backlog for all clients
- Administer Client Survey process for Nursing division by creating relevant survey scales and interpreting responses in order to plan appropriate company responses to increase satisfaction ratings
10
Experience For Director, Account Management, Clinique Resume
- Track and report industry trends to achieve competitive edge in marketplace, by obtaining competitive intelligence (e.g. market share information) and industry practices in order to implement training and practices that outpace competitors
- Reinforce leadership development expectations by observing Directors, Managers and team members in real time, and staying current on strategies in order to influence measurable competency and performance growth, utilizing the IDP & PSP processes
- Incorporate sophisticated talent planning methods into strategic plans to manage succession, build career paths drive engagement and deliver on service expectations
- Set goals and KPIs for East region, mapping both to global AM framework, and region priorities; track progress, and drive achievement
- Collect, consolide and channel customer feedback to appropriate channels; collaborate with product and marketing teams
List of Typical Skills For a Director, Account Management Resume
1
Skills For Senior Director, Account Management Resume
- Excellent time management, project management, organization, and planning skills
- Strong decision-making, analytical and organizational skills
- Effective listening, presentation and negotiation skills
- Strong verbal and written communication abilities to communicate effectively at all levels of the organization including senior management
- High attention to detail, with strong organizational and problem-solving skills
- Demonstrates supervisory skills to successfully manage a small staff
- Highly effective oral, written and presentation skills and the ability to develop long-term business relationships
- Strong analytical skills from a product management/profitability perspective
- Excellent communication skills for group presentations, customer sales presentations, and intercompany written and verbal communications
2
Skills For Associate Director, Account Management Resume
- Excellent presentation, verbal, written, and interpersonal skills
- Proven strong leadership with second line manager experience
- Executive Presence with excellent interpersonal, communication (both written and verbal), and presentation skills
- Effective, concise and persuasive written and verbal communication skills
- Demonstrated project management skills, flexibility, and results oriented
- Highly effective communication skills and the ability to develop long-term business relationships
3
Skills For Director Account Management Resume
- Demonstrate supervisory skills to successfully manage a small staff
- Strong relationship management skills, both internally and externally
- Excellent verbal, written and Microsoft Outlook skills
- Excellent written/oral communication, coordination skills and attention to detail
- Strong industry expertise, proven relationship management, business development and execution experience
- Highly organized and detail-oriented with excellent communication skills, both verbal and written
- Outstanding communication skills (both in Turkish & English) from a written, verbal and presentation perspective
4
Skills For Regional Director Account Management Resume
- Collaborative interpersonal skills – identify clients’ future requirements by listening to their needs and developing a trusting relationship
- Prior experience either selling or providing account management for technical solutions
- Strong experience and understanding of the Commercial & Banking ecosystem outside of just card payment products
- Proven success in developing strategic partnerships through effective business planning, solution development, agreement negotiations and deal execution
- Experience creating proposals/sales materials as well as demonstrated success in selling those plans through both internally and externally
- Prior account management or sales experience providing services to large well-known brands
5
Skills For Director, Account Management Services Resume
- Eight to ten total years of experience with at least five years’ experience within the retail and dining real estate development industry
- Demonstrated expertise and strategic account management experience in the payment processing echo-system
- Ales experience in the service industry and/or recruiting experience
- A steady hand, displaying composure under pressure and the ability to work effectively amongst different personalities
- Strong local market and regulatory knowledge and functional experience in bankcard operations, supporting highly complex clients and/or services
- Strong influencing, negotiation and conflicts resolution experience
- Work well in a small team leveraging colleagues’ skills
- Language skills – ideally Mandarin, Japanese or Korean
- Effectively influence and persuade individuals within other internal groups in order to accomplish objectives and ensure client satisfaction
6
Skills For Regional Director, Account Management Resume
- Great numerical and problems solving skills
- Demonstrated experience in working with financial reports, forecasting, and other key data reporting tools
- Able to effectively communicate JAGGAER solutions to the customers
- Mentor other account management team members to develop more robust skills
- Successful experience client related account management experience with high level of interaction with internal/external clients and partners
- Proactive and cross functional leadership skills
- Project management skills, with strict attention to detail
7
Skills For Director, Account Management & Engagement Resume
- Effectively communicate results of analyses
- Exceptional presentation and overall communication skills
- Operates in an organized and precise manner, with a belief that details matter and good execution means execution that is both on-time and high quality
- Confident and articulate presentation skills
- Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior and executive management levels
- Exceptional customer service skills and a professional demeanor
- Proven experience in account management and client services
8
Skills For HBO Director, Account Management Resume
- Experience and proven track record of successful matrix management
- Strong financial acumen, revenue management and P&L experience
- Strong track record in commercial and consumer card business with European experience
- Extensive experience of progressive sales and relationship management experience within the financial services or payments industry sectors
- Strong collaborator; proven ability to work well cross-functionally
- Including 7+ years’ experience directly managing staff
- Proven track record in building, growing and developing high performing teams
9
Skills For Director, Account Management, Russia Resume
- Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, debit, acquiring, co-brand and emerging technologies
- Experience owning and building high-performing teams
- Experience in a client facing role with a track record of building propositions and influencing customers and internal stakeholders
- Excellent strategic thinking track record of analyzing and resolving complex customer operational and revenue generation challenges
- Experience in digital advertising, including familiarity with traditional advertising
- Experience working with ad trafficking teams, optimization metrics, and reporting
- Experienced in hiring/talent, building team culture, and managing a team to perform against sales, retention and upsell targets
- Financial acumen and experience with budgeting and forecasting
10
Skills For Director, Account Management, Clinique Resume
- Experience selling and managing B2B solutions to Fortune 100 clients
- Proven abilities in negotiating with and influencing customers and staff at all
- Self-motivated with a proven track record of delivering success while operating within a team
- Success in managing multiple priorities including partnership development, customer escalations and internal projects
- Proven track record of meeting and exceeding company’s goals in a fast-paced environment
- Proven ability to set and drive strategy; including leading through change
- Comfortable making and communicating decisions on behalf of a designated team in conscious alignment with client needs and Fox priorities
- Experience of building and maintaining key multi-territory customer relationships
- Fosters teamwork, getting others to accept challenges and accountability, with demonstrated commitment to team goals
List of Typical Responsibilities For a Director, Account Management Resume
1
Responsibilities For Senior Director, Account Management Resume
- Lead the involvement of inter-departmental personnel, including sales, professional services, product management, operations, and other resources, in order to meet account performance objectives and customers’ expectations
- Highly effective written communication and presentation skills
- Proven skills and knowledge of employee benefits in terms plan design, compliance, and operation
- Proven experience working in the U.S. energy markets (district energy, natural gas, oil, coal and/or electricity)
- Proven experience in developing technical and business requirements
- Digital experience with a background in marketing analysis, sales planning, yield/pricing
2
Responsibilities For Associate Director, Account Management Resume
- Work cross-functionally with our Product, Operations, and Sales teams to make sure merchants have the best possible experience when working with Postmates
- Five years account management experience in the health insurance/managed care or benefits consulting industry is required
- Experience contract management and pricing in pharmaceutical or clinical research industry
- Knowledge of energy service contracts and a proven track record in closing complex deals
- Business experience with 3+ years of people management in an Account Management or similar role, including leadership development
- Engage creatively with clients post-sale, add value throughout the customer lifecycle, and ensure a optimal client experience, leading to retention and growth
- Digital media or mobile (+ management) experience in a marketing or strategic role with an agency, marketer or media vendor
- PowerPoint and Excel whiz with the skill to create proposals and materials that are worthy of winning millions of dollars
- Experience managing inside health insurance sales and healthcare/health plan service operations
3
Responsibilities For Director Account Management Resume
- Country market and regulatory knowledge and functional experience in bankcard operations, preferably Visa, supporting highly complex clients and/or services
- Experience managing a team of technical and/or professional services professionals
- Experience operating in an agency and/or publisher account management-like role with responsibility for campaigns and client relationships
- Strong investment accounting knowledge required
- Establish excellent personal and working relationship with clients
- Analytical thinking and strong math background
- Related professional work experience leading teams
- Experience managing large books of business and/or processes from an EBIT/Profit perspective
4
Responsibilities For Regional Director Account Management Resume
- Keen understanding of budget process and proven ability to meet corporate expense & EBIT goals
- Experience working for a health plan or managed care organization
- Progressive experience in related field
- Lead regular AM team meetings and one-on-ones with managers; orchestrate trainings, skill development, and best practice sessions
- Organized and precise -- feels that details matter and good execution is execution that is both on-time and of high quality
- Organized and precise, feels that details matter and good execution is execution that is both on-time and high quality
- Experience National Account Strategic Plans
- Experience with health care industry sales
5
Responsibilities For Director, Account Management Services Resume
- Experience in medical device sales with GPO/IDN responsibility
- Proven ability to articulate value proposition and ROI
- Excellent language proficiency in business English and Japanese
- Working knowledge of financial aspects of the business, including how to calculate ROI by utilizing sophisticated financial models using Microsoft Excel
- Setting a professional example in behavior, attitude and results at all times
- Upholding the company’s position and integrity at all time, particularly within the realms of confidentiality and discretion
- Collaborate with AdOps, Product and Marketing teams in supporting both pre and post-sales efforts in delivering exceptional customer results
- Ensure tight alignment with sales in servicing customer needs, fulfilling expectations and growing customer relationships
6
Responsibilities For Regional Director, Account Management Resume
- Proficient in writing creative briefs and evaluating marketing strategy plans/communication plans
- Oversee hiring, training, evaluation, and retention of employees within Commercial Operations department, including direct management of a team
- Lead negotiations including preparation of contracts and possible structuring of financing solutions
- Trains new Account Executives and provides on-going coaching to existing Account Executives
- Regional Account Management lead during Sales management meetings. Responsible for representing needs, opinions and AM best practices
- Provide ongoing campaign management with keen focus on optimization and performance enhancing insights
- Responsible for maintaining ongoing relationships with agency partners
- Accountable for ensuring messages and calls to action are in line with marketing goals
7
Responsibilities For Director, Account Management & Engagement Resume
- Work closely with Project Management and other Marketing Partners to deliver best-in class marketing and communication products
- Lead the solutioning, pricing and client contract negotiations
- Take the lead on negotiating and closing new customer business and contract renewals
- Support internal financial forecasting requirements and be responsible for meeting corporate profitability goals
- Implement, track and analyse dynamic pricing information across all products including season bundles and package offerings
- Analyse real-time performance data and recommend pricing, promotion, and programming strategies based on research. Deploy overall strategy across platforms
8
Responsibilities For HBO Director, Account Management Resume
- Lead new account implementation, renewal negotiations, retention planning, and relationship building as well as overall customer communications
- Protect existing client base by developing strategies to increase market penetration and to prevent account termination
- Responsible for membership forecasting, development of goals, and budgeting
- Familiarity with budgeting and reporting
- Desire to mentor team in a tough but fair manner, celebrating victories and working through any difficult situations or conversations
- Actively identify, mitigate and solve account concerns/issues and determines the necessary business actions by balancing organizational goals and customer need
- Direct SME’s strategic marketing and sales objectives across key distribution and social channels
9
Responsibilities For Director, Account Management, Russia Resume
- Partner with sales reps to provide compelling and differentiate solutions that support sales initiatives and RFP responses
- Streamline and create processes ranging from pre-sales RFP flow to order management and optimization strategy
- Lead strategy development responsible for evolving the Account Management organization
- Conduct onboarding sessions for new hires to company
- Responsive and detailed oriented in communicating with clients
- Creative and collaborative leader willing to roll up your sleeves to get the job done
10
Responsibilities For Director, Account Management, Clinique Resume
- Looks after client needs through direct contact, liaison, and the marshaling of agency resources (internal and external agencies)
- Assists internal clients with the selection of agencies (internal or external), advising on agency competencies
- Manages team of account managers; responsible for training and performance
- Allows decision making at lowest appropriate level
- Manages multiple agencies (as applicable) to deliver innovative programs that complement the partner’s overall marketing plan
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