Housekeeping Coordinator Resume Sample
Abigayle Streich
92357 Kreiger River,
Phoenix,
AZ
+1 (555) 168 9664
Work Experience
Housekeeping Coordinator
07/2017
-
PRESENT
Houston, TX
- Read the log book, follow through special request, check traces reports and ensure that they are all completed
- Do the housekeeping Opera opening by assigning room attendant sections and highlighting the VIP’S and special request on the assignment sheets
- Prepare Supervisor assignments and have all the necessary report ready for them
- Get special attention and VIP guest list and give to the Supervisors, give the special request (traces) to the Supervisors
- Prepare the Houseman assignment sheets and highlights any special request to go into the guest rooms for the day or any VIP guest arrivals
- Use the HOTSOS system constantly throughout the day to report and assign issues to other Department or Colleagues in the Department
- Be aware of any pending rooms and assign them to Supervisor immediately
- Rush rooms as needed by the Front Desk Calling the Supervisors
Event Services & Housekeeping Coordinator
05/2014
-
01/2017
Chicago, IL
- Communicate all refuse service, late service and pick-ups to the PM Coordinator and Manager
- Run backup reports as instructed to have in case the system goes down
- File paper work as given by Manager
- Write information in the pass on log
- Close out your shift as instructed and file all your shifts reports
- Ensure that all administration procedures are carried out; Promptly communicate any necessary information to the floor supervisors
- Liaise with other departments as required; Stock and issue supplies, maintaining a correct and efficient log and charge accordingly, if applicable
- Log all tardiness incidences, absenteeism; Assist with processing payroll for our outsource companies; Assist with inventory, labor report tracking, office supplies orders
- Enter and locate work related information using computers and/or point of sale systems; Possess a gracious, friendly, and fun demeanor
Education
Golden Gate University - San Jose Campus
2009 - 2013
Engineer's Degree in Management
Professional Skills
- Strong organizational skills, solid computer skills and a hospitality spirit
- This role has direct involvement with both guests and management and strong communication skills are required
- Strong organizational skills in a fast paced environment
- Willing to move up and learn new skills
- Post Secondary education, preferably with professional qualifications in Secretarial skills
- Good organization and coordination skills, able to followthrough
- Related experience, or an equivalent combination of education and experience
How to write Housekeeping Coordinator Resume
Housekeeping Coordinator role is responsible for organization, organizational, training, microsoft, leadership, payroll, retail, printing, purchasing, security.
To write great resume for housekeeping coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Housekeeping Coordinator Resume
The section contact information is important in your housekeeping coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Housekeeping Coordinator Resume
The section work experience is an essential part of your housekeeping coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous housekeeping coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular housekeeping coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Housekeeping Coordinator resume experience can include:
- Work independently and to partner with others to promote an environment of teamwork; Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
- Demonstrates good decision making skills
- Good organization skills, able to work with paper work and timeliness
- Good organization skills, able to work with paper work in a timely manner
- Strong organizational skills and ability to manage various projects
- Identify training needs for skills training and train, coach and develop all Associates
Education on a Housekeeping Coordinator Resume
Make sure to make education a priority on your housekeeping coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your housekeeping coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Housekeeping Coordinator Resume
When listing skills on your housekeeping coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical housekeeping coordinator skills:
- Strong attention to detail with outstanding organizational skills
- Build, strengthen and maintain excellent communication skills with all members of staff
- Communicate effectively with all departments, including engineering
- Executes assigned tasks effectively and efficiently, supporting the Assistant Executive Housekeeper
- Leadership and organizational skills are important
- Organisational & time management skills
List of Typical Experience For a Housekeeping Coordinator Resume
1
Experience For Seasonal Housekeeping Coordinator Resume
- One (1) year of related experience required or an equivalent combination of education and experience
- Experience as room attendant or related position
- Has previous Hotel experience
- Organized and highly detailed Previous experience is an asset
- Excellent knowledge of Microsoft Word, Excel, Power point and Opera
- Excellent, professional phone etiquette
- Well organized and ability to prioritize
2
Experience For Event Services & Housekeeping Coordinator Resume
- Verify room status on AM report; report discrepant rooms; prioritize and update status of check-out rooms
- Maintain effective record and filing systems; completing all administrative reports accurately and in a timely manner
- Checking VIP Rooms and QA Inspections
- Helps in maintaining the store room in the Housekeeping
- To control all the mobile phones and ensure that the procedures are followed when issuing and receiving of Mobile Phones
- Monitors the issuing of supplies from the stores in the housekeeping area
- Responsible for ensuring the Executive and Assistant Managers are kept apprised of all incoming VIP’s and their respective special requests
- Responsible for liaising with Front Office and Engineering departments in the overall operation of the Rooms Division
3
Experience For Residences Housekeeping Coordinator Resume
- Support Housekeeping Guest Service Managers with tracking and correspondence with Guest issues via Guest Tracker
- Coordinate all monthly inventories (Recreation/Housekeeping) and provide reports for monthly inventory meeting
- Support Housekeeping Leads and various LOB’s within the Housekeeping Department to ensure efficiencies within the operations
- Maintain up-to-date owners’ files on each unit, recording, type of clean and date, arrival inspection checks, and cleaning/work order charges
- Report maintenance and housekeeping deficiencies using the established procedures. Compile reports and maintain the integrity of the espresso system
4
Experience For Housekeeping Coordinator Resume
- Compose and type routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed
- Contact Engineering, At Your Service (AYS), or Housekeeping leaders directly for urgent repairs
- Has an awareness of all Housekeeping positions including their job functions
- To Ensure Key Control Procedures are maintained and make a daily Inventory of all Housekeeping Keys at the beginning and end of his/her shift
- Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only
- Organize and execute payroll, including tracking adjustments of time cards
- Occasional lifting and carrying up to 30lbs
- Frequent sitting throughout shift, squatting
- Prepare morning briefing
5
Experience For Seasonal Housekeeping Coordinator Resume
- Distributes worksheets and keys to housekeeping attendants in timely manner of their shifts
- Receives worksheets and keys from housekeeping attendants at the end of their shift
- Checks the key cabinet at the end of each shift to make sure that all keys allocated to housekeeping recounted for, as well as mobile phones
- To inform Security of any emergencies brought to Housekeeping attention
- To liaise with the Engineering Team Leaders and action the critical maintenance in rooms and public areas
- To update and maintain the daily and long pending maintenance files accurately
- Responsible for ensuring all employees’ receive an annual review in a timely manner
6
Experience For Event Services & Housekeeping Coordinator Resume
- Responsible for updating bi-weekly payroll of all employees per company guidelines
- Responsible for ensuring employee PTO forms are correctly filled out and submitted to payroll in a timely manner
- Responsible for ensuring assigned projects and/or reports are executed in a timely manner
- Responsible for maintaining office supplies and inventory
- Responsible for accurately & confidentially translating for employee’s when called upon to do so by management
- Ensure that apartments are cleaned consistently and adhering to the brand standards
- Ensure that apartments are delivered back to Reception according to daily needs
7
Experience For Residences Housekeeping Coordinator Resume
- Responsible to update guest profile notes based on feedback obtained during courtesy visits
- Responsible for ensuring safe work practices and conditions within department
- Responsible for delivering apartments clean to Reception on time
- To ensure that the department is following the internal procedures and Marriott policies
- Work with all MVCI colleagues as a team, supporting the needs within that team
- Maintains, on a daily basis, all Housekeeping logs
- Maintains signed-in and signed out sheets for Housekeeping
- Assist other Rooms employees in maintaining clean and organized work and public areas
- Follow policies and procedures dealing with phone-use guidelines
8
Experience For Housekeeping Coordinator Resume
- Work in a distracting environment
- Complete any project assigned by the Housekeeping Management team
- Perform monthly supply, mini bar and linen inventory with guidance from Director of Housekeeping
- Computer knowledge in Windows environment, including Word, Excel, Microsoft Outlook
- Special projects for Housekeeping Department
- To inform security of any emergency brought to Housekeeping’s attention
9
Experience For Seasonal Housekeeping Coordinator Resume
- Assists Lead’s in the training and motivation of assigned event staff
- Process requests and delegates work assignments in a timely manner while adhering to Fairmont’s brand standards
- Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
- Open and close Housekeeping Department daily
- Coordinate with purchasing department
- Liaise with purchasing to get samples as required
- Coordinate with HRD with regards to monthly training by HR and communicate with all staff members accordingly
- Prepare training presentation as required
- Prepare quarterly Housekeeping newsletter
10
Experience For Event Services & Housekeeping Coordinator Resume
- Communicate verbally and in writing to answer inquiries and provide information
- Issue keys to room attendants by logging key numbers on the sign in sheet
- Issue room attendants caddies and cleaning buckets
- Maintain a clean and organized work area by insuring the desk and drawers are clean at all times
- Insure the office is properly stocked with all office supplies including logs, guest amenities and stationary items
- Complete Green Room tracking
- Request preventative maintenance or non-urgent repairs using appropriate method (e.g., Hotline, Guestware)
- To maintain a smooth working relationship with staff members of other departments
- Handle guest complaints, delegate immediately & report to Director of Housekeeping
List of Typical Skills For a Housekeeping Coordinator Resume
1
Skills For Seasonal Housekeeping Coordinator Resume
- The Desk Attendant requires strong leadership skills, the ability to provide feedback to both employees and management and strong follow through
- Ensure timely follow up of the guest requests, and feedbacks and champion an excellent stay experience for the guests
- Supervising and controlling all associates of the department. Ensuring that all areas of the resort are in good conditions
- Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry
- Responsible for the supervision and performance of the entire housekeeping department. Effective managing of the staff
- Hold a diploma or qualificationin Secretary Study or equivalentin work-related training and experience
2
Skills For Event Services & Housekeeping Coordinator Resume
- : Previous experience as a Housekeeping Coordinator in a luxury hotel environment
- Previous Housekeeping and/or Hotel experience
- Previous experience with Opera or other hotel operating systems is beneficial
- Previous opening experience beneficial
- Operate and oversee all opening procedures
- Ensure effective communication is kept between housekeeping and other departments
- Effective use of department and resort resources
- Good working proficiencies in English and German
- Has 1 year of experience in a similar role
3
Skills For Residences Housekeeping Coordinator Resume
- · Fluent Spanish, English and good command of a third language
- Calm and cool temper, excellent command of stress in cases of emergency
- Multitask and prioritize is essential
- Collect and review all paperwork from prior shift room attendants. Be sure to note any and correct discrepancies
- Maintains good relationship with colleagues and other department
- Maintains good relationship with colleagues and other departments
- To ensure and maintain good relations with clients and suppliers
- Stooping, kneeling, reaching, standing, walking, bending, twisting, pushing, seeing, hearing, speaking to guests
4
Skills For Housekeeping Coordinator Resume
- Responding to required furnishing requests, reporting and delivering items
- Inspecting uniforms daily to ensure all associates are complying with the grooming policy
- Training and keeping track of training of new associates
- Conducting counseling and coaching sessions as well as further disciplinary actions for associates
- Assisting in maintaining high morale level in the department by displaying a positive attitude
- Carrying of objects weighting up to 75 lbs
5
Skills For Seasonal Housekeeping Coordinator Resume
- Answering all calls and directing them to the appropriate individual
- Keeping detailed employee files for all Housekeeping colleagues
- Ordering of store items, ensuring adequate stocks are available
- Interviewing and hiring new associates
- Conducting new associate certification testing
6
Skills For Event Services & Housekeeping Coordinator Resume
- Multitasking, able to manage phone calls, taking notes, guest requests, associates and coworkers requests
- Entering Engineering work orders into HotSOS Systems
- Dispatching all internal and external customers and Housekeeping needs to departmental staff
- Responding to Guest/Owner housekeeping opportunities
- Training in software systems (LSI/V12); Scheduling
7
Skills For Residences Housekeeping Coordinator Resume
- Handling lost and found enquiries
- Assigning the rooms to be cleaned and inspected on a daily basis
- Manning update, sick leave’s record update, Annual record update
- Meeting appointment with suppliers
- Controlling of stores and supplies and month end inventories
- Tending to guest problems and follow-up on them
- Receiving reports from Housekeepers regarding rooms requiring urgent maintenance; informing the Engineering Department and keeping records
- Stooping, bending, lifting, pushing, and reaching
8
Skills For Housekeeping Coordinator Resume
- Ensuring safety of all keys held in the Housekeeping office and for the recording of any keys issued from the office
- Receiving and co-ordinating all calls received by Housekeeping
- Ordering printing and stationery appropriate to needs from general stores
- Guiding and coaching colleagues
- Preparing rotas, wages and attendance lists
9
Skills For Seasonal Housekeeping Coordinator Resume
- Ordering of flowers for VIP’s and for replacements required for Suites
- Typing memos, letters etc. as and when necessary
- Ordering baby-sitters for guests, as required
- Assisting in departmental recruiting, scheduling, vacation, holiday planning, and payroll
- Booking, arranging, and organizing all department meetings and prepare detailed meeting minutes
- Attending weekly meetings, pre-con meetings and banquet event order meetings as required
- Frequent bending, kneeling and stooping, lifting up to 20kg, climbing ladders and up to 5 floors of stairs
10
Skills For Event Services & Housekeeping Coordinator Resume
- Liaises with various departments regarding purchasing or receiving and charging of items ordered by housekeeping
- Liaise with various departments regarding purchasing, receiving and charging of items ordered by Housekeeping
- To answer Telephone calls for Housekeeping in a courteous manner and following brand standards, ensuring accuracy in taking Messages
- Organize office filing, typing, faxes, E-mails, scanning and to keep the filing system up to date
- To liaise with the purchasing department in ordering of linen and various other suppliers, follow up the purchasing process
- Responsible for creating & maintaining physical files of all employee’s in an ongoing & organized manner
- Responsible for coordinating all maintenance requests between housekeeping personel, engineering or the locksmith
- Occasional walking and carrying up to 20 lbs
- Occasional ascending or descending ladders and stairs
List of Typical Responsibilities For a Housekeeping Coordinator Resume
1
Responsibilities For Seasonal Housekeeping Coordinator Resume
- Sustained and proven experience in a similar five-star high volume environment
- Maintain good working relationships with all colleagues and leaders
- Provide information and demonstrate knowledge of housekeeping facilities and services
- One year housekeeping experience required
- Follow up and co-ordination of all administration matters concerning the housekeeping department
2
Responsibilities For Event Services & Housekeeping Coordinator Resume
- To have a complete understanding of and adheres to the hotel’s policy relating to the fire, hygiene, health and safety
- To write the general store requisition according to the par stock established in the housekeeping store
- Responsible of assuring detailed & maximum efficiency of all housekeeping staff
- Assists in developing and maintaining for the department all budgets, inventory, orders, schedule and payroll
- Review housekeeping activities with Housekeeping Management staff. Meet with departmental directors and managers as necessary
- Report to the Executive Housekeeper/Assistant Manager of employee’s progress and to keep training records up to date
- Assign rooms for cleaning, pick up and turndown for room attendants
- To thoroughly check the various invoices before submitting to the Executive Housekeepers signatures
- Assist supervisors with room inspections and walking room statuses
3
Responsibilities For Residences Housekeeping Coordinator Resume
- Assists and advises other departments and company personnel, as necessary, to assure the success of housekeeping and the company overall
- Exposed to all temperatures, some excessive noise, dust, fumes, and smoke and cleaning chemicals. Use of elevators, stairs, and escalator
- Run various status reports in order to do opening shift and prepare room attendant assignments
- Monitor the issuing of keys
- Maintain close contact with Engineering in reference to room repair & out of order room statuses
- Inform security of any emergency brought to Housekeeping’s attention
- Add traces on upcoming reservations for any HK requests for the next 3 days
- Utilize the telephones adhering to Four Seasons standards
- Properly use all forms in the department ensuring they are legible and comprehendible
4
Responsibilities For Housekeeping Coordinator Resume
- Utilize the Housekeeping computer systems
- Accurately record all items retrieved by housekeeping staff in the lost and found book and ensure that the item(s) are forwarded to Security in a timely manner
- Keep the Housekeeping office neat and orderly at all times
- Check the desk clerk's log daily to ensure proper communication between clerks and between clerks and housekeeping management
- Expedite any guest requests as quickly as possible and notify Housekeeping management if any guest service is hampered
- Assist Housekeeping management in administrative work as directed
- Be proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately
- Prepare routine reports Ensure that there is a proper handing over between coordinators before each shift
5
Responsibilities For Seasonal Housekeeping Coordinator Resume
- Help with opening procedures. Key retrieval and distribution system, Payroll sheets and unlock work area
- Keep the surrounding physical area clean of any materials. The ability to provide supplies/chemicals/small equipment to Housekeepers, as necessary
- Communicate information on housekeeping matters to other departments,
- Prepare and distribute room assignments to Housekeeping team
- Open and close Housekeeping shifts
- Ensure quality and standards are being met / exceeded
- Collect sheets from Housing Office
- Assign rooms to the Housing / Retail Workers
6
Responsibilities For Event Services & Housekeeping Coordinator Resume
- Conduct the training program with the new hires
- Determine areas of improvement within housekeeping
- Ensures that filing system is coordinated and maintained carefully
- Monitors that the Order Takers are following the procedures
- Controls department forms and records according to the Jumeirah standards for Document Control Changes
- Ensures that filing system is coordinated and are maintained carefully
- Monitors that the Order Takers are following the Jumeirah At Etihad Towers procedures
- Facilitates wake-up calls and other communication, using professional and courteous telephone etiquette at all times
7
Responsibilities For Residences Housekeeping Coordinator Resume
- Monitors inventory and processes orders, liaising with external suppliers
- Fulfills administrative tasks, office coordination and filing
- Coordinate the Team during the times of peak occupancy and ensure timely release of the rooms
- Work closely with Executive Housekeeper on updating Sop’s job descriptions / specifications etc
- To liaise with Front Office, Engineering, Spa, Food & Beverage and other Departments as needed
- To keep an accurate Log Book / computerized document of all calls received to Housekeeping
- Attends daily briefings, departmental communication meetings, and training sessions
- Responsible for properly executing the PAF system in the computer
- Provide service and information to hotel guests and outside callers Assist in administration for Housekeeping operations
8
Responsibilities For Housekeeping Coordinator Resume
- Receive all incoming calls and respond accordingly
- Control staff dry cleaning and guest laundry in and out of the department
- Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner
- Assist with dispatching team members as fit to deliver items to rooms
- Track and maintain attendance, PTO, sick hours and vacation time for Housekeeping Team Members
9
Responsibilities For Seasonal Housekeeping Coordinator Resume
- Conduct Briefings for Housekeeping Team
- Report and follow up maintenance requests with Engineering Team & Guest Services Team
- Handle minor Associate Counselling and Performance Appraisals
- Look after Lost Property recording
- Ensure clear and accurate communication between Housekeeping and other departments
- Ensure rooms are blocked for necessary maintenance Daily room discrepancies are being resolved
10
Responsibilities For Event Services & Housekeeping Coordinator Resume
- Alert AEH or EH when certain item is running low
- Carry out daily posting of guest laundry
- Management Courses, familiarity with preparing financial reports
- Frequent lifting of 50 lbs
- What we are offering as benefits
- · Ability to supervise large housekeeping groups of 15 or more
- Creates housekeeping room attendant and supervisor worksheets and checklists
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