Housekeeping Supervisor Resume Sample
Icie Senger
687 Nikolaus View,
Los Angeles,
CA
+1 (555) 275 5241
Work Experience
Housekeeping Supervisor / Manager
01/2016
-
PRESENT
Los Angeles, CA
- Make the opening tour of assigned area, checking for condition of floors, walls, vending areas, linen rooms, status of supplies and your staff’s needs
- Make the opening tour of assigned area, checking for condition of floors, walls, vending areas, linen rooms, status of supplies and your staff’s needs. Report anything unusual and assign items to correct situations
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets
- Good driving record, hold a valid US driver’s license and meet approval standards to operate YMCA vehicles
- Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained
- Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time
Housekeeping Supervisor
12/2009
-
11/2015
Boston, MA
- Assists in determining staffing needs; adjusts schedules to insure adherence to health, safety and sanitation regulations are met
- Provide direct supervision to Custodial Work Supervisor
- Coordinate housekeeping functions with other departments within the University of access and meet routine and specialized housekeeping requirements
- Read and write Basic English in order to complete forms such as a room status report
- Organize and prioritized work, and meet deadlines
- Exercise judgment and implement control over the performance of subordinates
- Work a flexible schedule including days, nights, weekends and holidays
Assistant Housekeeping Supervisor Beach Retreat
12/2006
-
10/2009
Dallas, TX
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings
- Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential
- Keep laundry associates apprised of linens needed by the restaurant outlets,
- The Housekeeping Supervisor reports to the Guest Services Manager
- Attention to detail focus is vital to ensure the highest standards of cleanliness are maintained
- Able to identify and communicate problems in English to Housekeeping Manager
- The Housekeeping Supervisor reports to the Housekeeping Manager
- Manage all housekeeping activities in designated areas
- Assists in the development of departmental policies and procedures
Education
Johnson & Wales University
2000 - 2005
School's Degree in Hospitality
Professional Skills
- Excellent communication skills and good computer skills are required
- Have good customer service skills and communication skills
- Strong communications skills, able to interact with guests and employees effectively to solve problems
- Excellent interpersonal, customer service, team building and problem solving skills are required
- Developed leadership skills and experience is staff training
- Upervisory experience strongly required. Professional cleaning or inspection experience required
- Implement and maintain training systems to ensure that talents have the necessary framework and skills to perform their job efficiently and effectively
How to write Housekeeping Supervisor Resume
Housekeeping Supervisor role is responsible for computer, leadership, interpersonal, basic, organizational, customer, english, microsoft, training, administrative.
To write great resume for housekeeping supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Housekeeping Supervisor Resume
The section contact information is important in your housekeeping supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Housekeeping Supervisor Resume
The section work experience is an essential part of your housekeeping supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous housekeeping supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular housekeeping supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Housekeeping Supervisor resume experience can include:
- Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities
- Strong attention to detail, organization & communication skills
- Strong interpersonal, communication, leadership, and organizational skills
- Communicating effectively to the staff
- Valid driver’s license and good driving record with proof of insurance
- Communicate in English clearly and effectively both orally and in writing
Education on a Housekeeping Supervisor Resume
Make sure to make education a priority on your housekeeping supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your housekeeping supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Housekeeping Supervisor Resume
When listing skills on your housekeeping supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical housekeeping supervisor skills:
- Effectively present information in one on one situations and speak effectively before groups of residents, customers and employees
- Strong computer skills and experience with Word and Excel
- Building, strengthening and maintaining excellent communication skills with all our employees
- Possessing a good understanding of how to lead small teams effectively
- Good organizational, computer, analytical, and problem solving skills
- Demonstrated hands-on housekeeping skills
List of Typical Experience For a Housekeeping Supervisor Resume
1
Experience For Franchised Housekeeping Supervisor Resume
- Demonstrates a strong sense of team and the ability to cooperate and work with others
- Strong attention to detail, sense of urgency Ability to work and perform effectively in a fast paced role
- Strong supervisory skills, ability to delegate and clearly communicate
- Basic reading, writing, and mathematical skills, as it relates to budgeting, pricing, inventory supplies, and ordering housekeeping supplies
- Assist with training of employees and ensuring that they have the tools and equipment needed to effectively
2
Experience For Assistant Housekeeping Supervisor Beach Retreat Resume
- Solid work history that includes previous experience as a Housekeeping Supervisor or Inspector
- Experience: Experience required by position is from one to two years of employment in a related position with this company or other organization(s)
- Basic computer skills with Microsoft Office and hotel property management systems
- Utilize a variety of communication channels to effectively facilitate the flow of information throughout the departments
- A valid NC Drivers License is required to operate a state vehicle on a daily basis
- Lift materials weighing up to 70 pounds and be able to demonstrate full range of motion for reaching, bending and stooping
- Experience providing housekeeping or cleaning services at a supervisory level
- Experience in housekeeping in a hotel setting
3
Experience For Assistant Housekeeping Supervisor Resume
- QA all VIP rooms prior to releasing room to front desk for occupancy
- Operate cleaning equipment such as, but not limited to, a vacuum
- Previous Housekeeping and/or Janitorial Experience
- Previous Housekeeping or Hotel experience
- Promotes excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests
- Prior supervisory level housekeeping position required
- Establish and maintain effective working relationships with associates and department heads
- Housekeeping supervisor experience preferably in a full service hotel
4
Experience For Remote Housekeeping Supervisor Resume
- Two (2) years experience in housekeeping/custodial operations, procedures and safety practices
- One (1) year training and/or experience in supervision or as a lead worker
- Housekeeping experience in hospitality required
- Experience using Microsoft Office Suite, specifically Word and Excel
- Experience in a similar position within Housekeeping in a 4 or 5 Star Hotel
- Seven (7) years of experience in housekeeping/laundry services
- Demonstrated knowledge of housekeeping procedures and techniques
- Demonstrated knowledge of housekeeping equipment
5
Experience For Facilities Housekeeping Supervisor Resume
- Demonstrated ability to maintain floors: hallways, resident areas, dining areas, shower rooms
- Experience in a hospital housekeeping department
- Housekeeping experience
- A track record of motivating others in the delivery of excellent customer service
- At least one years previous experience in a Housekeeping Supervisor role
- Experience in stock ordering
- Review any pertinent information, unresolved issues and/or guest request with the AM Supervisor prior to the end of AM Shift
- Previous minor supervisory experiences within the Housekeeping Department of a hotel
- 1-year of hotel supervisory or related experience
6
Experience For Housekeeping Supervisor Timber Ridge Resume
- Computer literacy and previous experiences with Opera are an advantage
- Operate department within OSHA requirements and guidelines. Correct minor equipment problems
- Experience with Property Manager and Microsoft office an asset
- Ensures that equipment and supplies are available and in good operating order, tests new equipment as instructed, and brings new material to the attention
- Front office experience would be a definite asset
- Several years of relevant work experience in the 5 hotel industry
- Set priorities and deadlines for assigned areas
- Ensure all china and glass is in an excellent condition and is maintained at all times
- Responsible for effective management of inventory control
7
Experience For Housekeeping Supervisor / Inspector Resume
- Proven knowledge of Opera Property Management System
- Previous experience in costed Roster preparation
- Ensure a successful partnership with the Maintenance and Front Desk teams to ensure the arrival experience is seamless for all guests
- Inspect all rooms of assigned area on daily basis to ensure that all furnishings, facilities and equipment are clean and in good repairs as per hotel standard
- Solid knowledge of computers
- Experience in the luxury hotel industry
8
Experience For Evening Housekeeping Supervisor Resume
- Previous experience at this level
- Ensures positive guest experience by utilizing the GUEST service standards and LEADER recovery steps
- Maintains excellent relations with residents, Client and all community departments
- Contract-managed service experience is desirable
- At least two years’ experience in a similar role
- Demonstrate knowledge of all areas of position in order to train and direct staff
- Organizing the Housekeeping office, ensuring files are updated, making photocopies, word processing and other administrative tasks
9
Experience For Intercontinental Milwaukee Housekeeping Supervisor Resume
- Supervising and assisting in all areas of Housekeeping as rostered including rooms, laundry, public areas and other operational areas requiring assistance
- Participating in quarterly spring-cleaning and supervise vacation contract staff, ensuring cleaning is to the required level
- Reporting, logging and managing lost property according to BMIHMS procedure
- Training and coaching employees in uniforms and housekeeping areas
- Preparing the nightly line-up meeting, communicating events, policies and procedures to colleagues
- Overseeing and conducting cleaning of communal kitchen twice per month
- Monitoring room cleanliness through inspections and updating Property Management System (PMS)
10
Experience For Housekeeping Supervisor New Resume
- Willing to work during weekdays, weekends and holidays
- Inspecting and approving employees' work performance on a daily basis
- Managing customer housekeeping problems
- Demonstrating leadership and training the staff
- Establishing schedules and planning daily work assignments
- Developing and training the staff on Radisson Blu Operation Standards
List of Typical Skills For a Housekeeping Supervisor Resume
1
Skills For Franchised Housekeeping Supervisor Resume
- Good English skills are required
- Professional Attitude and strong communication skills, both written and verbal
- Strong attention to detail, organisation skills & professional communication style
- Strong supervisory skills, ability to delegate responsibilities
- Interpret Event Outline releases and coordinate daily work response. Excellent communication skills (both written and presentation)
- Strong interpersonal skills and ability to lead and motivate colleagues
- Strong level of written, verbal, and interpersonal communication skills
- Outstanding management, communication and leadership skills. Highly organized and detail-oriented
2
Skills For Assistant Housekeeping Supervisor Beach Retreat Resume
- Effectively execute the flow of work through assigning tasks of sorting, washing, folding, and ironing according to company guidelines
- Experience working in housekeeping including some supervisory experience
- Effectively leading the team of housekeepers and floor porters to deliver an engaging, refined and intuitive service
- Proven experience in supervising and leading a large team
- Has prior experience in Housekeeping
- Effectively maintain lost and found which includes responding to all guest inquiries the same day they made
- Language Skills: Ability to read and interpret documents such as procedure manuals, safety rules and operating instructions
3
Skills For Assistant Housekeeping Supervisor Resume
- Have people-person skills and a passion for helping people live better lives
- Effectively manage a team of up to 8 colleagues and the operations of the Housekeeping department between 22:00 and 08:30
- Proven experience in hotel housekeeping operations
- Demonstrated experience supervising
- Experience in housekeeping & 1 year of experience in a hotel required; preferably in a leadership position
- Effectively communicate with guests and co-workers via various methods to include: messages and communication log books
- Possesses Leadership and high levels of communication skills
4
Skills For Remote Housekeeping Supervisor Resume
- Housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience
- Evidenced supervisory experience within Housekeeping in a 4-5 star hotel/resort environment
- Basic computer skills to print daily reports to check guest rooms and data entry
- Communicate effectively to staff
- Proven experience in a team leader or supervisory role
5
Skills For Facilities Housekeeping Supervisor Resume
- Team player and able to work effectively with colleagues from different cultures
- Valid driver’s license in good standing issued by the State of New Jersey
- Read, write, and speak English fluently so as to communicate effectively
- Communicate effectively with Front Desk Department
- Develop relationships and communicate effectively with all departments and entities
- Knowledge / Skills / Abilities (KSA's)
- Operational expertise – Demonstrates strong knowledge of Shangri-La service deliverables, Shangri-La Vancouver service procedures, programs and policies
- Communicate effectively with the public and other team members verbally and in written form
- Good in attention to details and strive to deliver a memorable customer experience
6
Skills For Housekeeping Supervisor Timber Ridge Resume
- Lead and supervise House Attendant to ensure guests request attended timely and effectively
- Running sold room reports, verifying room status, determining discrepant rooms, prioritizing room cleaning, and updating status of departing guest rooms
- Having a passion for guest service and taking ownership of the guest and associate experience
- Establishing and modifying work methods, schedules, and priorities
- Utilising the internal communication device to allocate and prioritise tasks of your team
- Experience working in housekeeping, preferably in healthcare setting
- To ensure that all housekeeping cleaning equipment is maintained and in good working order
- A proven high standard in checking rooms and maintaining Brand Standards
- 5)Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
7
Skills For Housekeeping Supervisor / Inspector Resume
- Experience in leading of a part of the Housekeeping Team
- More experience required than only Supervising/Checking Rooms
- Run room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)
- Ensure equipment is in working order and is operated and maintained according to manufacturer’s specifications
- Good reading, writing and oral proficiency in English
- Previous experience in Purchasing and Ordering
8
Skills For Evening Housekeeping Supervisor Resume
- Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Commercial awareness, including previous experience of working with budgets
- One (1) or more years experience in a supervisory or leadership role in a housekeeping/cleaning/janitorial environment is required
- Four (4) or more years experience working hotel housekeeping is required
- Previous experience working within a hotel housekeeping role desired
- Experience in hotel housekeeping
- Experience in the hotel housekeeping supervision
- Prioritize and organize work in addition to delegating work to appropriate individuals
9
Skills For Intercontinental Milwaukee Housekeeping Supervisor Resume
- Good knowledge of cleaning products and hygiene regulations
- Experience in Housekeeping Supervisory Role
- Housekeeping experience; with 1 - 2 years in a Supervisor or Team Leader role
- Supplemented by formal training, or equivalent experience
- Valid driver’s license with an acceptable driving record for the past three (3) years to be eligible under NMS vehicle insurance policy
- Demonstrated ability to communicate both orally and in writing in English
- One year of continuous housekeeping/janitorial experience
10
Skills For Housekeeping Supervisor New Resume
- At least three (3) years of supervisory or managerial experience that included supervising employees
- Experience working with budgets, financial reports and cost analysis
- Valid driver’s license with acceptable driving record - required
- Demonstrate leadership and training to staff
- Post work schedules and cleaning schedules well in advance of effective date
- Comply with HACCP, Food Hygiene Good Practice, Cleaning Controls, Pest Management, TRS Health and Safety systems and other Rail Related Practices
- Verify status on room reports, determine discrepant rooms, prioritize and update status of departing guestrooms
- Meets the demands of a fast-paced environment by using good judgment and the ability to multitask
- Coaches and mentors – Fosters a climate of continuous learning, growth and improvement, with a strong commitment to the career development of others
List of Typical Responsibilities For a Housekeeping Supervisor Resume
1
Responsibilities For Franchised Housekeeping Supervisor Resume
- Ensures all work is completed by 4PM and clean up to Company’s standards. Personally inspects supervisors, inspectors, house persons and housekeepers’ work, inspects and cleans units when required
- Excellent communication & leadership skills,
- Previous Housekeeping Supervisor experience or 5+ years’ experience as a housekeeper
- Constantly seek new cleaning and operational relating technology to improve efficiency and effectiveness
- Previous experience motivating and leading team members
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- With high integrity, ensures a luxury experience to guests and leads Colleagues in providing Shangri-La hospitality from caring people
- Initiate and maintain effective communication between the housekeeping department and all other departments especially guest service and engineering
2
Responsibilities For Assistant Housekeeping Supervisor Beach Retreat Resume
- Use the computer to run reports, verify room status, prioritize room cleaning, and update status of departing guest rooms
- Maintains regular and effective communication with other hotel departments to ensure the smooth operation of housekeeping functions
- To ensure all bedroom and service equipment is maintained in a good and safe working order and to advise the Housekeeper of any faults
- Monitor the safety of everyone around them, PPE, WHMIS, safe work practices are the first priority for all Housekeeping team members every day
- Operate office and housekeeping equipment
- Support services, military, housekeeping, and/or facilities maintenance experience
- Promote excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests
- Hotel housekeeping experience
3
Responsibilities For Assistant Housekeeping Supervisor Resume
- Experience in similar position in Housekeeping Operations as Supervisor
- Proven track record in training new staff
- Supervisory experience in housekeeping
- Promote and demonstrate LEGO and Merlin’s culture and core values through words and actions
- A passion for providing memorable experiences for our guests and clients
- Operate a vacuum cleaner, carpet cleaner, washer and dryer, mop, broom, laundry cart, transfer hoses into chemicals and sheet folder
- Additionally, perform any duty requested by Management to ensure efficient and effective operation of the Community
- To promote good staff and inter-departmental relations at all times
- Monitor team members effectiveness and implement corrective action where required
4
Responsibilities For Remote Housekeeping Supervisor Resume
- Liaise with others to achieve effective communication and responsiveness to feedback from team members and guests alike
- Share ideas in means to enhance the product and improve the guest experience
- Deliver excellent and prompt guest service
- Assisting management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
- Ensuring appropriate training of staff, identifying training needs, and developing and implementing training activities
- Guiding, motivating and training employees, among others things by giving practical training in accordance with the ABC standards
- Ensuring that any set-ups needing to be made for morning programming is done,
- Paying attention to details by keeping the standard of cleanliness and product maintenance adhering to standard required by our hotel
- Assisting Housekeeping management in managing daily activities
5
Responsibilities For Facilities Housekeeping Supervisor Resume
- Acting as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
- Preparing, distributing, and communicating changes in assignment sheets/workboards
- Scheduling and managing staff
- Striving to meet and exceed guest’s expectations at all times, whilst dealing with the practicalities of life on the train and the challenges it brings
- Supervising and checking the (outsourced) room girls / boys and floor supervisors at the cleanliness of the rooms and surroundings
- Participating in associate performance evaluations, training and development
6
Responsibilities For Housekeeping Supervisor Timber Ridge Resume
- Bring housekeeping departmental associates to understand departmental responsibilities and accountability
- Reporting to the General Manager and Assistant General Manager. Responsibilities and essential job functions include but are not limited to the following
- Planning and directing the work activities of employees
- Assisting with inventory counts and ordering as required
- Planning and scheduling of rooms to be cleaned
7
Responsibilities For Housekeeping Supervisor / Inspector Resume
- Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive
- Printing of daily housekeeping reports
- Documenting and resolving issues with discrepant rooms with the Front Desk
- Striving for excellence by paying attention to important detail
- Ensuring promises are kept by following through on customer requests
- Training and mentoring the staff
- Acknowledging guests in a polite and friendly manner, consistently demonstrating great customer service
8
Responsibilities For Evening Housekeeping Supervisor Resume
- Having passion in training
- Providing clear staff rotas, ensuring quality standards and quality checks, team accountability and high productivity
- Assisting guests with concerns and requests in a timely manner
- Checking of rooms when required
- Training new employees on standards and expectations
- Checking the linen counts for laundry pickup and delivery days
- Checking the rooms off your own section every day
9
Responsibilities For Intercontinental Milwaukee Housekeeping Supervisor Resume
- Assisting with safety meetings
- Making sure all areas of Amenities/Waters/Hotel are cleaned as scheduled
- Reporting any Maintenance issues to amenities managers then follow up on repairs
- Monitoring Associates time each day to insure correct number of hours are worked
- Communicating with Front Desk on Room Status, room discrepancies
10
Responsibilities For Housekeeping Supervisor New Resume
- Inspecting guest rooms, public areas, pool, etc. after they are cleaned by Housekeeper to ensure quality standards
- Communicating issues to next shift
- Identifying customer service problems or issues before they arise
- Displaying a positive, friendly and informal manner with customers
- Showing a sense of urgency on behalf of customers and actions requests quickly
- Undertaking work in a well-organized and systematic way
- Checking the computer system(ONQ) throughout the day for an update of room status
- Completing required paperwork
- Ensuring a high level of cleanliness and order is maintained throughout the communal areas
Related to Housekeeping Supervisor Resume Samples
Director, Housekeeping Resume Sample
Work Experience
• Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's
• Carry a pager at all times
• Manage and organize large turn days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discr...
Professional Skills
• Strong communication skills both written a...
• Intermediate computer skills (experience w...
• Superior communication, verbal and writing...
Housekeeping Assistant Resume Sample
Work Experience
• Cleans non-patient areas (offices, laboratories and classrooms). On a daily basis dust-mops floors, removes trash, totally cleans restrooms and dusts uncongested desks or bookshelves. Damp mops floors and/or vacuums carpeting twice a week or as needed
• Enters restricted areas (e.g. pharmacy, clean...
Professional Skills
• Prior experience in hotel housekeeping wit...
• Teaches technical skills to lower grade so...
• Non Commissioned Officer E4+ with experien...
Supervisor Housekeeping Resume Sample
Work Experience
• Now - We operate with a sense of urgency and discipline
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms...
Professional Skills
• Previous leadership experience with a prov...
• Good basic organizational skills
• Previous experience managing employees usi...
Care Nurse Resume Sample
Work Experience
• Ensures that services provided to eligible members are within benefit plan and appropriate contracted providers are being utilized
• Determines appropriate utilization management of services requested
• Assists with implementation of healthcare initiatives in market
&nb...
Professional Skills
• Strong clinical skills, including an under...
• Maintains clinical skills by reviewing rel...
• Effective communication skills including b...
Nurse, Rn Resume Sample
Work Experience
• Determine member’s discharge status and identify and coordinate any additional needs and service that require ongoing Care Coordination services
• Recent (recent within the past 3-5 years) clinical experience in a hospital, LTAC, Rehab, SNF setting evaluating hospital benefit determination, medical...
Professional Skills
• Strong interpersonal, oral and written com...
• Demonstrate a proficiency in computer skil...
• Demonstrated critical thinking skills, abi...
Surgery Nurse Resume Sample
Work Experience
• Reviews laboratory data for abnormal or unusual results
• Work closely with the medical, nursing, and ancillary staff of the institution to provide quality and safe care. Continuity between ACC, CDU and specialty services is emphasized
• Assesses and assists with patient’s di...
Professional Skills
• Prior experience working in an Ambulatory ...
• Prior experience working in an ambulatory ...
• Recent Ambulatory Surgery experience; 2+ y...