Director, Housekeeping Resume Sample
Evan Kihn
458 Leonie Valley,
San Francisco,
CA
+1 (555) 727 3232
Work Experience
Assistant Director, Housekeeping
11/2017
-
PRESENT
Phoenix, AZ
- Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's
- Carry a pager at all times
- Manage and organize large turn days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discrepant and show rooms
- Use the telephone and computer system for reporting and verifying room status
- Medical, dental, vision, life and short-term disability coverage
- Paid vacation, sick days and holidaysAPPLY NOW
- Proficient in Excel, in particular creating spreadsheets and ability to create administrative processes through process mapping.
- Previous experience in a Director of Housekeeping role essential
- Previous experience in a 5 star Hotel or Resort essential
Executive Director, Housekeeping
12/2012
-
10/2017
Chicago, IL
- Computer literate in Microsoft Windows applications essential
- Computer knowledge, particularly PMS (Opera) and Microsoft Office an asset
- Hands on management style with ability to lead through example
- Proven ability to shape culture that benefits the constituents
- Paid vacation, sick days and holidaysScituate, MA
- Supervise and manage activities as directed by the CEO / Executive Director of Building and Grounds in order to accomplish the YMCA’s mission and goals related to cleanliness of our facility
- Maintain a flexible schedule that largely consists of second or third shift hours worked
- Oversee daily/weekly/monthly/yearly checklists and reports as required
Director, Housekeeping
12/2006
-
11/2012
New York, NY
- Schedule specialized area deep clean events so non-housekeeping staff remain engaged in participating in a culture of cleanliness; anticipate related cleaning needs and schedule accordingly
- Use national YMCA guidelines develop and oversee an annual plan to ensure the entire building and grounds are properly cleaned and all equipment is properly used, cleaned, and stored
- Record all needed maintenance repairs, report ALL reported repairs to Executive Director of Building and grounds
- Strong commitment to high-level service and quality standards; ability to maintain good working relationships with facility members and co-workers; maintain open lines of communication between departments within the organization
- Adhere to all policies and procedures of the Countryside YMCA
- Paid vacation, sick days and holidaysHilo, HI
- Proven ability to successfully lead and motivate a large team
- Highly organized with a proactive approach to getting the job done
- Computer literate in Property Manager and Microsoft Window applications is required
Education
Rutgers University
2000 - 2005
Bachelor's Degree in Hotel
Professional Skills
- Strong communication skills both written and verbal (bilingual French/English an asset)
- Intermediate computer skills (experience with xx systems)
- Superior communication, verbal and writing skills
- Has a proven track record as a Director of Housekeeping in an upscale hotel environment
- Previous leadership experience in housekeeping required
- Experience in a leadership role in housekeeping management for a luxury property
- Luxury gaming resort experience
How to write Director, Housekeeping Resume
Director, Housekeeping role is responsible for events, software, training, payroll, reporting, design, research, administrative, health, gaming.
To write great resume for director, housekeeping job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, Housekeeping Resume
The section contact information is important in your director, housekeeping resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, Housekeeping Resume
The section work experience is an essential part of your director, housekeeping resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, housekeeping responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, housekeeping position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, Housekeeping resume experience can include:
- To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations and Fairmont Standards of Product and Service
- Oversees staff of room attendants, house persons, and mangers by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met
- Effectively recruit, select and develop an effective team
- Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program
- Actively participate on hotel committees and ensure strong departmental representation on all hotel committees and activities
- Effective communications and follow up with the Maintenance Department in related guest room and public areas care
Education on a Director, Housekeeping Resume
Make sure to make education a priority on your director, housekeeping resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, housekeeping experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, Housekeeping Resume
When listing skills on your director, housekeeping resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, housekeeping skills:
- Communicate effectively with the Maintenance department regarding guest rooms and public areas
- Ensure effective resource allocation, including scheduling, vacation planning and department productivity
- Monitor labor costs while ensuring effective resource scheduling, vacation planning and department productivity
- Possess a strong understanding of the financial, accounting and payroll principles
- Experience managing bargaining unit/union team members required
- Establish and maintain an effective working relationship with employees
List of Typical Experience For a Director, Housekeeping Resume
1
Experience For Assistant Director, Housekeeping Resume
- Maintain and reviews computerized records for budgeting and forecasting of department expenses
- Assures that staff are fully trained on safety procedures for refilling self dispensing chemicals
- Initiate and maintain programs which control and decrease the Department’s operating expenses in labour, equipment, materials and supplies
- Focus on development of colleagues and leaders through succession planning with hotel leadership
- Work closely with the Director of Engineering to manage Preventative Maintenance and Deep Clean Programs
- Conduct regular walk-through of all public areas in the Hotel, including guest rooms
2
Experience For Executive Director, Housekeeping Resume
- Responsible for the successful performance of all aspects of the Housekeeping & Laundry Department
- Development, implementation and maintenance of a Fairmont standards based training manual for the department
- Implementation and compliance of all standards as outlined by Fairmont including Fairmont Gold and Food and Beverage related items
- Execute monthly financial obligations towards the Housekeeping & Laundry expenses and productivity
- Evaluate employee performance and overall efficiency, providing immediate feedback to improve overall levels of productivity
3
Experience For Franchised Director of Housekeeping Resume
- Provide empowerment guidelines for departmental employees by establishing boundaries for employee responsibilities and authority
- Research and analyze existing data and trends, and takes action to reduce costs and increase revenues whenever possible
- Conduct periodic performance appraisals and counseling’s in accordance with department and MGM National Harbor policy
- Respond to customer correspondence/concerns in a professional and timely manner, achieving positive resolution
- Assures that copies of current service contracts, operating and service manuals, and all warranty information are properly filed and accessible
- Is aware of individual customer needs and reports noticeable changes in functioning to supervisor
- Assist in interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate
- Eliminates waste of supplies
- Ensure the departments within the scope of responsibility adhere to all hotel’s policies and procedures
4
Experience For Complex Director of Housekeeping Resume
- Present his/her department’s view points at all Department Head Meetings
- Supervise the day-to-day operation of the department to ensure service standards are followed
- Implement and maintain cleanliness standards for all rooms, public areas and heart of house areas
- Assign the house daily and monitor the performance of colleagues
- Conduct regular leadership and colleague briefings and formal communication meetings
- Ensure performance management principles are instituted and followed
- Oversee uniform program in its entirety
5
Experience For Asst Director of Housekeeping Resume
- Champion JDP results and follow up within the department
- Interpret Colleague Engagement scores and create action plans with department
- Oversee the development of a culture that puts the needs of the guest and the colleague first
- Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement
- Key involvement in the Hotel’s preventative maintenance programs
- Assist in the preparation of the annual Housekeeping & Laundry budget and active participation in monthly forecasting, month end commentaries and profit & loss analysis
6
Experience For Director of Housekeeping Services Resume
- Contribute towards and execute departmental and divisional capital plans
- Advance environmental stewardship in the department and division
- Establish goals, measurements and results for the department along with the Executive Housekeeper
- Promote high morale through recognition and removal of identified barriers
- Participate in guest room renovation projects
- Ensure compliance with Federal & State Labor laws
- Achieve all brand and Colwen standards of cleanliness
7
Experience For Housekeeping / EVS Director Resume
- Prepare annual departmental budget and provide supporting documentation when necessary. Prepare justification for budget variations and projected increases for new projects
- Use extensive knowledge of the industry to solve operational issues. Focus on removing barriers and/or procedures that obstruct or prevent quality service experiences
- Study, formulate, and implement procedures that support the MGM National Harbor culture and vision
- Stay current and abreast with the latest in industry equipment and techniques
- Interview and select the best qualified applicants to fill vacant key supervisory positions
- Research supply sources, consult with purveyors, and ensure ongoing implementation of cost effective supply management control programs, submitting purchase orders for all supplies and equipment needed
8
Experience For Housekeeping / Laundry Director Resume
- Manages department in order to maintain the master cleaning plan for the entire Community
- Promote and develop a team oriented philosophy
- Assures that staff work schedules are planned at least one week in advance and strictly comply with the labor budget
- Assures that supplies are ordered on a timely basis, inventoried quarterly, and stored in a secure area
- Assures that a written key control policy is in place and consistently followed. Checks out keys to housekeeping aides for apartments they have cleaning responsibility for only
- Informs all staff of infection control and disposal of hazardous waste in accordance with Genesis Health Ventures (GHV) policy
- Assures that all chemicals are stored and labeled in accordance with GHV policy
9
Experience For Assistant to Housekeeping Director Resume
- Assures that inventories of and emergency procedures for each chemical are on file and are accessible
- Reviews and evaluates the work performance of assigned personnel as well as counsels/disciplines assigned personnel according to the established company personnel policy
- Concerns him/herself with the safety of all customers in order to minimize the potential for fire and accidents. Also ensures that the location adheres to the legal, safety, health, fire, and sanitation codes by being familiar with his/her role in carrying out the site's fire, safety, and disaster plans and current MSDS
- Inspect public areas and guest rooms to ensure compliance with quality assurance standards
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
10
Experience For Franchised Assistant Director of Housekeeping Resume
- Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
- Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Exemplary grooming standards
- Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments
List of Typical Skills For a Director, Housekeeping Resume
1
Skills For Assistant Director, Housekeeping Resume
- Proven ability to successfully lead and motivate colleagues
- Demonstrate the ability to make progress on multiple assignments under time constraints
- Effective and timely interaction with all hotel departments
- Monitor, consistently reevaluate, and implement effective guidelines and procedures for inventory control
- Assures that par levels are developed and maintained at all times with a written inventory to assure an adequate supply of linens (good condition)
2
Skills For Executive Director, Housekeeping Resume
- Ongoing review of associates to ensure housekeeping quality and adherence to established policies and procedures
- Understanding of the legal ramifications and implications of various Cast Member/customer actions
- Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment
- Responsible for coaching, developing & managing the performance of the Housekeeping team
- Responsible for coaching, developing and managing the performance of the Housekeeping team
3
Skills For Franchised Director of Housekeeping Resume
- Assures that housekeeping supervisors are managing staff in order to follow apartment cleaning protocol
- Adheres to all OSHA regulations and safety procedures when lifting, moving furniture, and using chemicals
- Applied Learning -Seeks and makes the most of learning opportunities to improve performance of self and/or others
- Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
- Basic understanding of the upkeep, care and safe operation of motorized equipment used for cleaning i.e. auto scrubber, buffer, sweeper, etc
- Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
4
Skills For Complex Director of Housekeeping Resume
- Oversee ordering of housekeeping supplies to ensure correct par levels are met
- Continuously evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible
- Lead and coach the Housekeeping & Laundry teams in providing exceptional guest service, colleague satisfaction and profitability
- Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety
- Successful execute housekeeping operations
- Highly organized and energetic, with a proactive approach to getting the job done
- Monitor Housekeeping inventories to ensure adequate levels are maintained
- Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored
- Develop and update job descriptions and standard operating procedures for the department
5
Skills For Asst Director of Housekeeping Resume
- Comply with all safety regulations, promoting a clean and safe work environment
- Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment
- Maintain key control and lost and found procedures are being followed and ensure associates are trained in both
- Oversee the operations the housekeeping department to ensure it meets company standards
- Successfully achieve and exceed goals
- Recruit and develop your team
- Knowledge of chemicals, formulas, fabric equipment, production flow methods, etc
6
Skills For Director of Housekeeping Services Resume
- Technical knowledge of hotel property management system
- Regular scheduled hours : Work Days: flexible to business demands Hours: flexible to business demands
- Arrange staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, cots, etc
- Maintain and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers
- Takes pride in their leadership role at the property
- CPR/AED/First Aid certification or ability to obtain certification within 6 months of employment
- Knowledge of federal laws and regulations related to health and safety
- Proficient in the use of relevant software (eg. Microsoft Office, Micros Fidelio Opera)
7
Skills For Housekeeping / EVS Director Resume
- Familiar with common computer software programs
- Some work in office
- Work indoors and be exposed to various environmental factors such as, but not limited to fatigue, noise, dust, cigarette smoke, variable temperature conditions (or extreme heat or cold); around fumes and/or odor hazards; around dust and/or mite hazards; around chemicals
- Excellent at multi tasking and detail oriented
- Leadership experience in a similar role
- Work on a team and delegate tasks as needed
- Hold staff to the highest level of accountability
8
Skills For Housekeeping / Laundry Director Resume
- Maintains open and clear communication with all departments and guests to ensure consistent service
- Prepare and complete all reports needed. VIP’s, Due-Out’s V/D’s etc
- Adhere to all hotel environmental policies, programs and initiatives
- Responsible for managing, controlling, coordinating, and monitoring $10 Million budget to include staffing levels, payroll and supplies as well as all phases of Housekeeping and Laundry operations to ensure that the resort provides a clean and inviting environment
- Forecast, create, and monitor Department budget to ensure it remains with established budgetary guidelines
- Monitor department progress to assure all department goals, as outlined in the Performance Management Plans, are being completed in an efficient and productive manner
- Responsible for monitoring consumption of and authorizing the ordering of supplies and equipment
- Accountable for all department job related activities (cleanliness of villa interior and exterior and cleanliness of Public areas, Laundry Operations). Ensure everyone has a keen eye on preventative maintenance at all times
- Support, coach, and assist department Managers with associate evaluations, encourage Managers to build Coaching Culture to enhance quality of performance of Supervisors and associates
9
Skills For Assistant to Housekeeping Director Resume
- Show a sense of urgency, and keep an open mind to new ideas. Coaching for success. Remain aware of trends and new developments in the industry that could be beneficial to the department
- Consistently offer profession, engaging and friendly service
- Establish goals, measurements and results for the department along with the Director of Housekeeping
- Supervise, train and motivate multiple levels of managers
- Tour and inspect properties on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
10
Skills For Franchised Assistant Director of Housekeeping Resume
- Focus and work on key housekeeping areas to continuously improve GSS scores Conduct self - audits to improve performance of associates and cleanliness of the dual properties
- Train and support all housekeeping associates and ensure performance in accordance with established hotel brand/Colwen housekeeping standards
- Assist in new housekeeping associates orientation and onboarding
- Recruit, interview and hire housekeeping associates for assigned hotel(s)
- Participate in monthly reward and recognition meetings /celebrate hotel and associate achievements
- Establish and maintain open collaborative relationships with direct reports, team members and partner General Manager and Hotel Managers
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