Information Technology Resume Samples and Examples

  •  Create and recommend application solution designs with activities, tools and techniques for converting business requirements and logical models into a technical application design   •  Make recommendations on best development practices using formal methodologies and disciplines for delivering new or e...

  •  Problem management and knowledge base tools (1 year)   •  Retail Point of Sale systems and or computing systems (1 year)   •  Properly enter all calls into a helpdesk system/call-log. Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resourc...

  •  Current driver’s license, car registration and auto insurance required   •  Computer operations or help desk experience   •  Demonstrate communication and incident/conflict resolution skills   •  Associates in related field of study (Management Information Syste...

  •  Serve as escalation point between the Service Desk and partner providers (DELL, Lexmark, etc.). Interact with Technicians, Engineers and/or internal teams to restore service and/or identify and correct core problems to ensure efficient operation of the firm’s desktop computing environment   •  Positiv...

  •  Develops, documents, and ensures compliance with best practices   •  Assists in the development of solution architecture (both tactical and strategic) to fully manage/support enterprise needs, services, systems   •  Knowledge of various vendor’s (EMC, IBM, HP etc.) storage platform...

  •  Constant utilization of strong technical knowledge in server architecture and system integration, ensuring that applications can successfully be introduced into the EY environment with a specific focus on the impact to capacity and performance of servers   •  Working together with engineering function...

  •  Answers help desk calls and manages SalesForce cases for all employees and resolves issues meeting customer satisfaction requirements and within required Service Level Agreement (SLA) parameters   •  Responsibilities also include supporting Fox’s A/V systems and Sales Presentations   • ...

  •  Provides first-level Desktop, Application, Print Server, Phone/Voicemail and Network support including full diagnosis of problems via the telephone/email   •  Responsible for the ongoing maintenance, support and oversight to the existing production systems to ensure maximum uptime/system availability ...

  •  Review and approve system changes (TCM) on a daily base, work with support team to minimize system failure risk   •  Project manage the implementation and rollout of new services, upgrade of production services, system and applications. Client/Vendor/Supplier Management   •  Escala...

  •  Assisting Global IT team with testing & troubleshooting new IT tools & services   •  Manage & maintain stock levels for both existing and new systems   •  Travel to customer sites for installations, troubleshooting, user training, and relationship management   ...

  •  System Development tooling:ALM, JIRA, Confluence, SharePoint   •  Test Automation Tooling: Tosca, TSD-suite, Selenium   •  Test Environment/Testdata Management: DatProf   •  Min of IT related experience   •  Experience with web automation tools

  •  Knowledge of regulatory issues relating to BCP   •  Knowledge of BCP best practices   •  Knowledge of ITIL and IT Service Management best practices   •  Manages the intake, funding and transition to delivery teams for the overall SAM portfolio of projects  ...

  •  Active Directory administration of: OU’s, resources, security principals, DNS/name space, group policy management, schema   •  Experience in Information Technology   •  Determines system specifications; input/output processes; and working parameters for hardare/software compatibili...

  •  Develop technical documentation for other Executive IT Support staff and end users   •  Works with end users over multiple contact channels to resolve incidents and answer questions   •  Follows Service Level Agreements (SLA) to ensure timely resolution and proper group ownership o...

  •  Be a strong logical thinker,   •  Be an excellent communicator,   •  Be a good project and time manager,   •  Have a strong design aesthetic,   •  Be comfortable working on team projects as well as being an individual contributor

  •  Support the configuration, administration and maintenance activities of the site’s manufacturing computer and automation systems, including process control systems, building automation systems, manufacturing execution systems, and data historians   •  Identify opportunities to improve existing process...

  •  Responsible for continuous improvement of proactive Capacity Management processes for the various storage and server technologies   •  Track relevant capacity & performance metrics   •  Usage of capacity plans to engage planning/acquisition team proactively and at an early stag...

  •  Expert-level experience in design and development of large Public (internet facing) web-platform   •  Partner strongly with other interactive developers, user experience, optimizing, marketing, and technology groups to drive forward-thinking front-end development solutions for the customer and the bus...