IT Specialist Resume Sample
Jaeden Jacobi
7294 Ole Shore,
Houston,
TX
+1 (555) 147 9163
Work Experience
IT Specialist
01/2017
-
PRESENT
Boston, MA
- Responsible for continuous improvement of proactive Capacity Management processes for the various storage and server technologies
- Track relevant capacity & performance metrics
- Usage of capacity plans to engage planning/acquisition team proactively and at an early stage
- Reports on capacity utilization and alerts relevant parties based on results
- Provides actionable recommendations via Application Capacity Plans (ACP) to avoid capacity-related issues proactively (using data from reporting tools)
- Conducts capacity analysis, modeling, and right-sizing
- Manages capacity reservations and assignments
- Provides consulting and resolution services for capacity-related incidents/service requests
- Provides cross-training to Support Teams to ensure proper triage of capacity issues
Supervisory IT Specialist
08/2012
-
09/2016
San Francisco, CA
- Provides consulting services on all other technologies to project teams on feasibility, best-practices, and standards; engaged by Design Leads & PMs as required in all phases of business projects
- Designs, develops, and manages/maintains tools used exclusively by Capacity team
- Support capacity planning process for compute, M/W and D/B technologies on project-by-project basis
- Develops and delivers comprehensive capacity management reports that summarize capacity utilization
- Develop and maintain detailed documentation for capacity management processes and systems
- Communicate to platform owners and LOBs on long-term capacity infrastructure requirements for server, storage and middleware technologies
- Demonstrated self-starter with ability to identify methods to improve cost effectiveness and availability of the Bank’s platform services
- Capacity management background with a strong understanding of the metrics and systems management tools that would allow for an immediate contribution to the group
Lead IT Specialist
04/2010
-
06/2012
New York, NY
- Expert technical and scripting background
- Knowledge of TD Systems management tools/applications
- Strong knowledge of various Operating Systems (i.e. Windows, AIX, etc.) or storage technologies (SAN / NAS) and related Capacity Planning/Management practices
- Understanding of Storage Networking concepts: SCSI, iSCSI, Fibre Channel, CIFS, NFS
- Exposure and recent working knowledge of virtualized server hosting environments (e.g. Power and ESX)
- Knowledge of Middleware (i.e. Websphere, Tomcat, IIS, etc…) and Database (SQL, Oracle, DB2, etc.) an asset
- Experience and scripting knowledge of UNIX and Windows operating systems would be an asset
Education
University of Great Falls
2005 - 2010
Engineer's Degree in Computer Science
Professional Skills
- Excellent Analysis and Design skills with verbal and written communication skills with strong analytical, problem-solving, collaborative skills
- Demonstrates problem solving skills. Strong analytical/technical ability, problem solving and troubleshooting skills
- Strong communications skills (written and verbal), proven ability to effectively interact with individuals across CTS and at various levels
- Strong people skills and problem solving skills
- Proven team building and relationship management skills are essential, including experience with mentoring, motivating team members and leading by example
- Strong organizational skills, with the ability to work in a fast paced environment and manage multiple deadlines, and competing priorities
- Correspond effectively with a variety of functional teams and strong interpersonal skills for supporting cross functional teams
How to write IT Specialist Resume
IT Specialist role is responsible for technical, customer, advanced, interpersonal, business, analytical, troubleshooting, software, communications, security.
To write great resume for it specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Specialist Resume
The section contact information is important in your it specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Specialist Resume
The section work experience is an essential part of your it specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Specialist resume experience can include:
- Demonstrated professional with excellent verbal, interpersonal and written communication skills; able to build strong business relationships
- Strong listening, typing and multitasking skills are strongly desired
- Enjoy working in a distributed team environment, have strong written and oral communication skills, and enterprise backup and storage experience
- Strong interpersonal and communication skills (oral and written) for effective and successful interaction with all levels of staff and outside contacts
- Advanced computer skills required, including excellent working knowledge of Microsoft Word and Excel, as well as a good working knowledge of PowerPoint
- Excellent communications skills - strong grasp of grammar and comfort with all verbal communications
Education on an IT Specialist Resume
Make sure to make education a priority on your it specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Specialist Resume
When listing skills on your it specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it specialist skills:
- Demonstrate effective communication skills when providing training and mentoring to less experienced staff
- CET4 or above, good logical expression, document editing skills, learning ability, communication skill and team work spirit
- Strong technical troubleshooting/problem-solving posture with ability to multi-task/prioritize effectively
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
- Basic knowledge in proven communication skills with clients and demonstrated team worker
- Excellent English written and verbal communications skills (strong grasp of grammar and comfortable on the phone)
List of Typical Experience For an IT Specialist Resume
1
Experience For Supervisory IT Specialist Resume
- Demonstrated problem-solving skills and judgment in applying technical expertise to resolve a wide range of complex issues/problems
- Advanced computer skills including programming experience
- Solid technical troubleshooting skills in a primary mac environment
- Strong interpersonal, communication, and analytical skills, with the ability to adapt to all levels of knowledge and authority among coworkers
- Using research, analytical, conceptual and planning skills, particularly mathematical modelling and computer-aided design
- Troubleshooting experience and strong customer- and service orientation
2
Experience For Senior IT Specialist Resume
- Learn the software from the technical and client perspective, ultimately leading to outstanding skills in the Essette Suite application modules
- Demonstrated experience with infrastructure implementation, administration and day-to-day monitoring and troubleshooting
- Be good at conflict management, priority setting and coordinating
- Work effectively as a team, supporting other members
- Establish priorities and influence others in maintaining those priorities
- Demonstrated experience in working with data standards and data verification
- Experience with Cisco Routers and Switches Experience in supporting computer hardware in stand-alone, private-network, and DOD network configurations
3
Experience For Lead IT Specialist Resume
- Prior experience working in the Arab States;20%
- Leverage scripting skills to enhance the team’s capability to create both adhoc and scheduled reports for ongoing requests
- Demonstrated self-starter with ability to identify tools and processes for enhancing the cost effectiveness of the Bank’s Storage Services
- Experience overall with at least 3+yr experience on HP Exstream
- Demonstrate the ability to understand government services and how technology can be leveraged to improve them and how they are accessedWork Experience
- Strong learning ability, skill researching and interpreting technical documentation, and passion for knowledge
- Educate users to more effectively use company IT resources
4
Experience For IT Specialist Senior Resume
- Evaluate user issues and judge validity and priority of need
- Strong hands on experience with multiple types of hardware and software
- Documentation and process development and maturity skills required
- Planning and Evaluating: Ability to organize work, set priorities, and determine requirements
- Designing and implementing cost-effective DC infrastructure systems to ensure safety and reliability
5
Experience For Supvy IT Specialist Resume
- Directing work assigned to a project team and reviews and refines the final products prior to submission to management
- Compiling the security TechSpecs, evidence documents
- Manufacturing experience (ideally in Automotive)
- Providing progressive improvements and more cost effective service to the customers
- Working knowledge of the interoperation of systems, networks, and applications and provides support to ensure effective operations
- Skill in managing projects, to include setting deadlines, tracking progress, and providing feedback
6
Experience For IT Specialist Lead Developer Resume
- Basic network administration experience including monitoring, troubleshooting and tuning of routers, firewalls, switches, and VPN technologies
- Experience troubleshooting A/V setups for video conferencing including Cisco Codecs and hosted solutions like Google Hangouts and Blue Jeans
- Experience developing and implementing security hardening procedures for Identity Management systems
- Extensive knowledge and experience in configuring packaged applications running on Windows and Linux Operating Systems
- Basic knowledge of database developing, sensitive with the data, experienced in data analysis in reporting troubleshooting
- Experience with SAN switch zoning administration and planning
7
Experience For Supervisor IT Specialist Infosec Resume
- Experience on HP Exstream production - Document composition , sorting, formatting
- Solid understanding of the large scale production environment, including data flow, data replication and DR plan
- Previous experience in overseeing large projects as technical lead and provide recommendation on design and assisting junior developers
- Experience as a systems administrator implementing and supporting applications that monitor, scan, and patch an enterprise scale IT infrastructure
- Experience (current within the last three years) in the technical planning, engineering, deployment, and support of IT systems
- Creates a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution
- Experience in MQ Server/Client installations, configuration, applying maintennace, SSL, Clustering, and administration on various platforms
- Have an good working knowledge of Microsoft Operating systems and Applications
- Have an good working knowledge of Network troubleshooting
8
Experience For Supervisor IT Specialist Plcypln Resume
- Open-minded and flexible, adapting to changing priorities, “can do” attitude
- Experience setting up Continuous Integration tools, testing frameworks and source control, mainly on Windows Server boxes
- Experience in setting up Continuous Integration tools, Testing frameworks and Source Control
- Excellent working knowledge of RHEL operating systems
- Experience in designing and implementing IT Equipments (Servers & Workstations) for large scale projects
- Experience in giving trainings or working as an IT Specialists
- Experience directly assessing or overseeing the development and/or integration of cybersecurity requirements into IT related programs or large projects; AND
- Experience troubleshooting common desktop and mobile computing applications and hardware
9
Experience For IT Specialist, ZP Resume
- Experience Installing/Configuring Cisco, Brocade, Juniper Routers, Switches,
- Knowledge of and skill in the application of methods for evaluating and implementing information systems security tools and procedures
- Experience with report writing using Crystal Reports XI
- Experience with publishing reports and site pages to the web using HTML
- Previous experience delivering training to groups is helpful
- Possesses experience in developing tracking systems and communication protocols for disaster closeout
10
Experience For IT Specialist Applications Software Resume
- Proven ability to work collaboratively, balancing the needs of different and potentially conflicting view-points to deliver mutually agreeable solutions,
- Experience in IT departmental budgeting process and finance controlling would be an advantage
- Experience working with large databases, LAN-free backup solutions, disk-SAN-backup implementations
- Experience with hardware and software storage products and solutions, including Hitachi, Cisco, McData, EMC, NetApp and IBM
- Excellent knowledge in code debugging and ability to conduct code walk-throughs
- Proven ability to lead and direct the work of others regardless of any direct reporting structure
- Strong knowledge of client/server environments, group policies, domain services and networking
- Establish and maintain a strong working relationship with IT management at all levels in a global environment
- Continuous development of technology expertise and innovation thinking in order to become an even stronger business partner
List of Typical Skills For an IT Specialist Resume
1
Skills For Supervisory IT Specialist Resume
- Strong analytical & good interpersonal skills &
- Excellent understanding of IT security best practices and prior experience on implementing solutions
- Excellent analytical/problem solving skills including the ability to multi-task various responsibilities
- Experience with advanced UNIX & LINUX skills, shell and Perl scripts, advanced troubleshooting knowledge
- Solid technical background with demonstrated experience in web and learning technologies
- Creative and innovative problem-solving skills and a strong commitment to excellence
- At least 6 months experience in IBM POWER product skill and Linux Admin skill
2
Skills For Senior IT Specialist Resume
- Proven communication skills (written, oral and presentation) and ability to work independently and within teams
- Good skills in Laptop/Desktop troubleshooting
- Good skills of client/network troubleshooting
- Good knowledge and skills in Unix/Linux, or software development including Java, C/C++
- Possess strong computer desktop support skills with analytical and problem-solving capabilities
- Employ effective organizational and time management skills
3
Skills For Lead IT Specialist Resume
- Open mind and good communication skills
- HPC Linux system administration skills for a large HPC cluster - 2 yrs experience
- Experience in Proven ability to troubleshoot issues and conduct effective problem analysis/resolution
- Experience in General IT Specialist Skills
- Excellent communication skills both written and oral, with the ability to explain complex issues in a language easily understood by others
- Additional valuable skills and experiences: VPN tokens, VoIP, virtualization, MDM, PC encryption
- Good communication skills and fluency in both spoken and written English and Korean
- Strong organizational skills with emphasis on details and follow-up
4
Skills For IT Specialist Senior Resume
- Feeding back relevant field experience to the relevant personnel to enable effective review/update of training course content and protocol
- Working effectively as a team, supporting other members of the team
- Networking skills –Cisco
- Prior experience in designing, implementing and supporting networked computers, deploying and supporting server platform hardware and software
- Work effectively within a team, supporting other team members in achieving project/ business objectives and providing client services optimally
5
Skills For Supvy IT Specialist Resume
- Prior experience managing Windows servers, using Amazon Web Services, and supporting web-based application environments helpful
- Experience analyzing databases demonstrated by reviewing relational database master tables and interpreting the results of database utilities
- Experience, as evidenced in your resume, designing, implementing and maintaining Splunk in a multi-server cluster environment
- Experience, as evidenced in your resume, performing Security Log File processing (ETL, analysis and parsing)
- Advanced troubleshooting skills including MQ logs and trace files
- Experience completing activities in each phase of the SDLC, such as, requirement elicitation and documentation, testing and validation
- Experience, as evidenced in your resume, processing data in a Big Data environment using systems such as; Splunk, Hunk, Hadoop, and Flume
- SAS programming skills are a necessity
- SAS programming skills would be an asset
6
Skills For IT Specialist Lead Developer Resume
- SAS programming skills is a necessity
- Solid experience supporting conference room technologies
- Explore, prototype, and demonstrate effective solutions to learning challenges through the application of user-centered design principles
- Diagnostic skills in relation to troubleshooting technical issues in a Windows environment
- Strong communication skill. Willing to do customer facing job
- Experience in local market experience
7
Skills For Supervisor IT Specialist Infosec Resume
- Great people, customer service, and communication skills
- Proven experience in development of test plans, test cases, and test data
- Proven experience in Microsoft Exchange 2010 and 2013 administration, operation and management
- Computer Skills – Knowledge of computer hardware and software, databases, telecommunications, wireless technology and the Internet
- Communicate effectively with all levels of the organization and vendors
8
Skills For Supervisor IT Specialist Plcypln Resume
- Proven experience in software deploy, power shell, patch deployment, testing and remediation of issues
- Basic Laptop/Desktop troubleshooting skills
- Prior experience at TD Bank is an asset
- Experience in IT projects delivery/maintenance experience
- Good experience in Cloud, Big data, including openstack, hadoop and related software
- Extensive operational experience in Cloud automation tools such as Chef or Puppet(Mandatory,2 years’ dedicated experience)
- Well-balanced interpersonal skills and ability to articulate and document tickets, communications, and required reports in a clear and concise manner
9
Skills For IT Specialist, ZP Resume
- Proven experience managing a diverse staff of application and system engineers/developers
- Oral Communication - Effectively communicates with internal staff and external organizations to report on project status and explaining system requirements
- Solid Help desk experience
- Some MVS z/OS skills are a nice to have such as TSO/ISPF JCL, MVS REXX. COBOL or PL/1
- Five (5) or more years’ experience in IT experience
- HPC Linux SW Stack experience ( GPFS, xCAT) - 2 yrs experience
- Experience in Experience in stablishing and maintaining user accounts, profiles, file sharing, access privileges and security
- Experience in Experience with IBM Enterprise Content Management software in competencies like capture, managing content, automate content
- Experience in Experience in a product support role or client facing enterprise software environment
10
Skills For IT Specialist Applications Software Resume
- Experience in Experience with custom applications and workflows development
- Experience in Experience with the Brio/Hyperion
- Experience in Experience in implementations of Business Analytics solutions
- Experience in Experience with IBM Business Analytics software Cognos BI
- Experience in Experience with development in Cognos platform
- Strong ability to establish and maintain effective relationships with IT staff in multiple cultures
- At least 6 months experience in Experience with the Brio/Hyperion
- Functional MS Excel, Word and Powerpoint skills, able to intake data, filter, correlate and display trends and gaps in a clear presentation
- Experience providing solutions and problem resolution to customers, with a strong sense of commitment and drive towards customer service
List of Typical Responsibilities For an IT Specialist Resume
1
Responsibilities For Supervisory IT Specialist Resume
- Strong customer service skills with a proven track record
- Demonstrate professionalism, strong written, communication and presentation skills
- Demonstrated tact and ability to interact well with people along with good written and verbal communication skills
- Use clear and effective written and verbal communication with strong interpersonal skills
- Strong communication skills (including grammar, spelling and correspondence/document layout) required
- Excellent communication and people skills to support interacting with operators, technicians, engineers, management and partners
- Strong programming, Database / SQL and, Excel skills
- Highly organized/effective planning skills
2
Responsibilities For Senior IT Specialist Resume
- Good working knowledge and skills with Microsoft Office Project Management and Software Design Products such as Microsoft Visio and Microsoft Project
- Excellent English oral and written communication skills; and
- Strong team player with interpersonal, time management, and organizational skills
- Excellent written and verbal communication skills to a variety of audiences (management, peers, and users) as well as the ability to write documentation
- Proven experience in Information Technology field, solid portfolio of accomplished web projects
- Proven experience in Information Technology field, solid portfolio of accom-plished web projects;20%
3
Responsibilities For Lead IT Specialist Resume
- Behavior: flexible, open minded, diplomatic, rigorous, responsible, autonomous with good reporting skills
- Strong technical and logical problem solving skills
- Strong ability to work effectively with multi-cultural workforce
- Good knowledge and experience in Office Tools (Knowledge, experience and application of MS Office tools, other project tools, Visio
- Communicate effectively both orally and in writing and maintain effective relationships
4
Responsibilities For IT Specialist Senior Resume
- Delegating responsibilities effectively and negotiating agreements
- Coding skills to help develop small SW apps in support of production
- Working knowledge of SQL Server 2012/2014 DBA skills
- Demonstrated experience in IT installing and maintaining hardware and software systems
- Experience prioritizing tasks and setting deadlines
- Experience independently troubleshooting and resolving validation or production software problems
- Effectively communicate and integrate with global team and user group for planning the enhancement and project completion
- Experience in the technical Administration of PC's, printing, server management, with demonstrated broad based technical abilities
5
Responsibilities For Supvy IT Specialist Resume
- Expert Problem solving skills to troubleshoot and resolve hardware and UNIX Server OS issues
- Own the management, execution, and enhancement of standard reporting and ensure appropriate processes are in place to effectively execute
- Good writing, communication, presentation and interpersonal skill
- Good knowledge of Azure Cloud services. Proven ability to work on large-scale global deployments in multiple locations
- Experience with any Microsoft Azure, Azure ADFS or Active Directory DirSync is an asset. Experience in OneDrive administration is an advantage
- Prior experience building Support processes and documentation
- Creates interpersonal relationships and effectively communicate with end users as well as with local, regional, and global support teams
- Manage expectations effectively through clear and continuous communication with the clients and the regional consultants
6
Responsibilities For IT Specialist Lead Developer Resume
- Compliance and Application Validation experience, e.g. SOX, 21CFR Part 11, Export Control, etc
- Work effectively under pressure and develop peer-like relationships with senior practice members
- Extensive skills in PC and mobile device (iOS, Android) support, both hardware and software to deliver customer oriented IT services
- Operation skills of Microsoft infrastructure such as AD, Group Policies, and etc
- Bachelors and 5+ years of experience, or Masters and 3+ years of experience
- One or more internship experiences/relevant work experience
- Customer service skills to provide faculty, staff and co-workers with friendly, prompt assistance
- Problem solving skills and the ability to learn new technologies
- Relevant work experience as a web developer (experience with UN or other international organization is an asset)
7
Responsibilities For Supervisor IT Specialist Infosec Resume
- Experience validating z/OS software installation configurations
- Exceptional interpersonal communication and collaboration skills
- Are able to effectively build relationships with customers, peers and leadership
- Training, support, or consulting advisory experience
- Networking and strong understanding of LAN/WAN technologies and design
8
Responsibilities For Supervisor IT Specialist Plcypln Resume
- Making use of help-desk systems to prioritize work-load and updating queries and calls
- Experience installing a SQL Server, configuring, maintaining, patching and upgrading SQL Server enterprise level environments; AND
- Experience executing full lifecycle testing, including identifying and mitigating risks
- Experience installing, configuring, administering, and supporting Red Hat Enterprise Linux Operating System software
- Experience writing Ansible scripts to automate infrastructure provisioning such as load balancing, networking, and storage provisioning
- Experience as a Developer in designing, coding, testing and debugging programs using COBOL and DB2 Stored Procedures
9
Responsibilities For IT Specialist, ZP Resume
- Experience troubleshooting and repairing systems according to the guidelines outlined in the Standard Operating Procedures
- Develop effective solutions by researching/analyzing issues, defining opportunities for business process improvements and making recommendations
- Proven understanding of tools for teaching, including emerging technologies
- Experience in troubleshooting, maintaining, upgrading and repairing hardware/software
- Experience in warehousing methodologies for developing architecture, designing the database and migrating data in an Enterprise Data Warehouse Architecture
- Solid understanding of declarative programming, threading, exception handing, MVVM required
10
Responsibilities For IT Specialist Applications Software Resume
- Experience developing and maintaining web-based software using at least 3 of the following languages: Java, J2EE, XML, XSLT, and JPA
- Experience eliciting, planning, coordinating and analyzing the requirements throughout the systems development and Agile lifecycle
- Experience using and applying advanced analytical techniques in planning and developing software requirements
- Ensures the ongoing effective use of the systems products through the initial and ongoing delivery of training
- Strong understanding of networking protocols and security (including Cisco VPN client)
- Extensive understanding and working experience on Windows 2003, 2008 and 2012 operating systems
- Experience in AIX system administration: installing software, log file analysis, troubleshooting, network configuration, system monitoring
- Experience using or authoring in a learning management system
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