Customer Service Resume Samples and Examples

  •  Define/prioritize goals, priorities and objectives based on the goals established by our new Customer Support organization. The primary goal of this organization is to improve Sikorsky’s customer support   •  Communicate partner needs to the Facebook product team to improve people’s experiences with o...

  •  Responsible for compliance with all regulations from the Workers’ Compensation Board including timely EDI and compliance reporting requirements and resolution of any EDI and/or compliance issues. Expert knowledge of Disability and Medical Treatment Guidelines. Mentor other case analysts for understanding and compliance t...

  •  Review and update the Business Unit’s organisation structure and the Consultant Sales Support role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member   •  Review and update the Business Unit’s organisation structure ...

  •  Performs ongoing contract review to gain technical/working understanding of contract requirements, fiscal compliance provisions, and government regulations. Completes contract documentation for approvals/signatures including budget modifications for transfers of funds   •  Uses independent judgment an...

  •  Handles inbound calls from DISH clients; identifying the main problem and providing step by step instructions through CSC Web to help the client solve the problem   •  Transfer calls as to other DISH departments as per the transfer procedures and guidelines   •  Completes ELM offer...

  •  Manage many aspects of a sophisticated multi-user Windows and Mac environment, including Windows OS servers, Windows OS PCs, and MAC OSX PCs   •  Troubleshoot server and PC problems and communicate effectively with both IT staff and PC end-users   •  Train and develop competent ski...

  •  Q Uses judgement to resolve individual issues while adhering to pre-defined process and guidance   •  Ensure the signature process is facilitated and tracked   •  Ensure electronic archival and documentation of finalized contracts   •  Reading, understanding and...

  •  Manage requirements maintaining traceability and change control   •  Uses strong analytical reasoning to understand end user’s requirements and transforming them into operational   •  Assist in shaping and delivering digital solutions for clients that solve tangible business proble...

  •  Direct report to Senior Supervisor   •  Technical expert for assigned team   •  Responsible for supporting the supervisor in daily operation of the team and for leading the team with support from the Senior Supervisor in the supervisor's absence   •  Ensure ...

  •  Assist with generating and distributing reports, templates and communication for the annual projection and budget process   •  Assist with preparing budget (detailed and summary) reports   •  Assist with preparation of firm affiliated entity financial statements and related statist...

  •  Helps users locate and make use of other groups and services, ensuring continuity across internal and external teams   •  Provides thorough, friendly, and prompt communication with partners, clients, vendors, and team members   •  Answers complex questions on tool use   •...

  •  Lead by example and support Williams-Sonoma, Inc.’s Mission, Vision and Core Values   •  Develop plans and execute successfully to ensure KPI’s (Key Performance Indicators) are met pertaining to safety, service, cost and inventory integrity   •  Analyze and track team’s performance...

  •  Monitoring and follow-up of SCM head-count development across levers, Divisions, BU’s; support alignment of existing data sources (SCM census, HRGT)   •  Utilize computer programs to prepare reports, spreadsheets, and forms. Support coordination and facilitation of customer’s meetings and official vis...

  •  Maintains newly created salary structures and classifications while ensuring that practices are compliant with applicable laws and regulations and programs are in alignment with the company’s Global Compensation Philosophy   •  Strong business acumen and the ability to influence and develop strong wor...

  •  Daily operational management of Vendor’s performance   •  Have an awareness of the modernization efforts within the GSS organization   •  Facilitate discussions to determine key business needs and possible technology solutions   •  Appropriately challenge and in...

  •  Engages, assists and supports each business on innovative and client-based projects   •  Team engaged projects implementing process review and optimization   •  Assist and support in the creation of processes to drive efficiency and accuracy   •  Deliver client ...

  •  Resolve customer issues in professional & timely manner and multitask through multiple computer systems while talking on the phone   •  Promote and educate customers on using the company website to obtain invoices, tracking information, place orders, and find price and availability   •&n...

  •  Publishing experience is desireable. Intellectual Property knowledge, specifically with copyright, required   •  Outstanding customer service skills with proven ability to interact effectively with all levels of management, healthcare professionals and field-based employees   •  Ex...

  •  Experience troubleshooting over the phone   •  Strong attention to detail with troubleshooting and project management skills   •  Advanced knowledge of Active Directory Users & Computers   •  Advanced knowledge of Windows XP/7, Microsoft Office 2010, 2013, a...

  •  Enrollment processes and payment processes thorought the year (there’s not a specific window)   •  Review job description content for consistency and edit as necessary in preparation for final review   •  Maintain job description data base and routinely review for currency  &n...