Support Engineering Manager Resume Sample
Arnulfo Schroeder
68283 Linda Mountain,
Phoenix,
AZ
+1 (555) 675 7170
Work Experience
Support Engineering Manager
05/2015
-
PRESENT
San Francisco, CA
- Define/prioritize goals, priorities and objectives based on the goals established by our new Customer Support organization. The primary goal of this organization is to improve Sikorsky’s customer support
- Communicate partner needs to the Facebook product team to improve people’s experiences with our products
- Previous experience leading a highly technical team with a preference for direct management responsibility
- Experience as a Support Engineer, Service Engineer, IP Engineer, Packet Core Engineer or Network Engineer (or similar) in the telecommunications space
- Manage the people, resources and activities of instrument product support to ensure products and services are designed, manufactured and supported according to Agilent’s processes, policies and standards
- Manage the people, resources and activities of the product support team to ensure products and services are designed, manufactured and supported according to Agilent’s processes, policies and standards
- Manage the people, resources and activities of the product support team to ensure products and services are designed, manufactured and supported according to Agilent's processes, policies and standards
Technical Support Engineering Manager
09/2012
-
12/2014
Boston, MA
- Actively own and drive the team’s professional development
- Lead the team assigned to the manager, and managing work statements for product development by other teams supporting the development of the publications
- Support program and customer reviews, develop staffing and budget plans, support personnel development, perform cost accounting
- Develop and sustain the operation and maintenance manuals for derivative airplane programs
- Manage activities to include budgets/Earned Value Management (EVM), Basis of Estimate (BOE), and scheduling
- Establish and manage work transfers between business units
- Primary work location is Tukwila, WA with occasional work in other Puget Sound locations
- Some domestic/international travel required (10%)
- Lead, schedule, and coordinate daily work, meetings, and projects relevant to the team and organization
Developer Support Engineering Manager
03/2009
-
05/2012
Chicago, IL
- Regularly conduct 1:1 meetings with direct reports to communicate team and organizational goals, progress against same, and to solicit feedback
- Conduct performance review and career development discussions with each direct report
- Respond to escalated customer cases in a timely manner, ensuring appropriate resources are assigned; engage directly with the field services team, customers, and senior leadership to manage customer escalations and ensure robust status communication
- Serve occasional on-call rotations (requires round-the-clock availability) in a fast-paced environment
- Partner with key stakeholders to continually improve our customer experience while working towards customer outcomes
- Customer Interaction – frequent dialogue with customers to gain insights and feedback on focus areas to continually improve our customer journey in the Windows and Devices group
- Leadership / management experience preferably with technical support teams
Education
Brown University
2004 - 2008
Engineer's Degree in Engineering
Professional Skills
- Competent decision-making skills and excellent analytics abilities to show the basis for the decisions
- Excellent leadership skills and the ability to run, build, develop, and motivate highly talented teams of support engineers
- High customer empathy with excellent customer care skills
- Provide feedback on an ongoing basis and coach engineers on improving communication skills, technical ability and speed of customer and internal deliverables
- Ensure your direct reports develop their professional skills through active participation in delivery events, training, mentoring and communities
- Develop your own management skills through active participation in Delivery and Management Excellence events, training, mentoring and communities
- Demonstrated experience managing a team, program, project or product with a successful outcome
How to write Support Engineering Manager Resume
Support Engineering Manager role is responsible for customer, mentoring, engineers, collaboration, finance, training, integration, database, mac, security.
To write great resume for support engineering manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support Engineering Manager Resume
The section contact information is important in your support engineering manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support Engineering Manager Resume
The section work experience is an essential part of your support engineering manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support engineering manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support engineering manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support Engineering Manager resume experience can include:
- The Azure Escalation Manager is responsible for managing a team of engineers supporting Azure customers. The team provides technical and account management support to Azure customers around the world through various support offerings
- Manage high priority escalations and ensure right engagement with Engineering groups
- Experience managing a technology support organization
- Experience supporting software, apps and/or services, ideally with some portion of that time spent in a lead or managerial position
- Communicate in a clear and effective manner to the stake holders
- Assists in the development of support program plans and schedules, validates standard deliverables and supports trade studies for platform subsystems
Education on a Support Engineering Manager Resume
Make sure to make education a priority on your support engineering manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support engineering manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support Engineering Manager Resume
When listing skills on your support engineering manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support engineering manager skills:
- Communicate effectively and cogently in technical domains to individuals with varying levels of technical expertise
- Technical Support experience including management experience of engineers in a customer and technical support environment
- Demonstrated technical trouble-shooting experience
- Effectively collaborate with senior technology managers across the firm
- Years Experience: 3+ in managing a team in a technical environment with demonstrated leadership
- Technical support experience. At least 4 years of management or leadership experience in customer/technical/software/product support
List of Typical Experience For a Support Engineering Manager Resume
1
Experience For Technical Support Engineering Manager Resume
- Experience in management or product/customer support leadership
- Proven ability to work with a team as well as work independently
- The Azure Escalation Manager- is knowledgeable concerning Azure Platform services, technologies, offerings, and the billing platform
- Build, mentor and manage the Support Engineering team
- Lead and manage a team of Support Planners and Supportability Program Managers within Support Engineering
- Hire, develop and retain top talent
- Manage and lead a team of Support Engineers and Support Escalation Engineers, with focus on team performance
- Lead, schedule, and coordinate daily work, meetings, and projects relevant to the team and unit
2
Experience For Lcms Product Support Engineering Manager Resume
- Regularly meet one-on-one with your direct reports, and conduct employee connects and career development discussions along the year
- Be responsible to assess employees? performance based on Microsoft performance management philosophy
- Manage high priority escalations as appropriate. Respond to escalated customer cases in a timely manner, ensuring appropriate resources are assigned; engage directly with customers, escalation teams, field personnel, and ensure robust status communication
- Engage directly with global counterparts, with field services team and customers to ensure that we continually deliver high quality service and plan for future developments effectively
- Understanding of the Skyhigh Security Cloud products to help triage and analyze the issues
- Collaborate with customer support, SRE and engineering teams to understand and resolve issues
- Build effective relationship with global Customer Service and Support leaders, Microsoft engineering and business leaders for effective projects for right business impact
- Building, organizing and managing the necessary FTE and vendor global teams required deliver Windows Azure Technical Support for Azure PaaS PODs
3
Experience For Developer Support Engineering Manager Resume
- Be actively engaged in the customer loyalty initiatives driven by Azure PaaS PODs within your direct reports, and manage escalations in your domain
- Lead a team of support engineers in Dublin
- Hands-on to analyze, troubleshoot, reproduce the issues and solve business problems
- Timely, clear and effective communication of the complex analysis, its results and issue status from the beginning to end of the issue resolution to all the stake holders
- A can-do attitude with focus on execution and timely delivery
- A great communicator, execution focus with attention to details
- Researches, documents and provides technical information and supports the establishment of processes to develop and maintain support products, engineering data and integrated support infrastructure, to include Support Equipment, Technical Manuals, Facilities, Training, Spares, and Repairs
- Provides data development for integrated support subsystems. Assists in the development of support program plans and schedules, validates standard deliverables and supports trade studies for platform subsystems
4
Experience For F Systems & Controls Customer Support Engineering Manager Resume
- Foster a strong partnership between the Data & Enterprise Cloud support teams and its stakeholders in other parts of the business
- Foster a strong partnership between the Azure and Identity support teams and its stakeholders in other parts of the business
- Be responsible to assess employees’ performance based on Microsoft performance management philosophy
- Manage high priority escalations as appropriate. Respond to escalated customer cases in a timely manner, ensure appropriate resource assignment; engage directly with customers, escalation teams, field personnel to ensure robust status communication
- Grow and maintain relationships with multiple product groups, CSS peers and global delivery team members
5
Experience For Product Support Engineering Manager Resume
- Experience in product support, technical support, IT Admin support, Consulting, systems development, product development, customer support
- Are not afraid to take risks, motivate others and celebrate wins, both big and small At Microsoft, we share knowledge, experiences, and resources to help each other achieve our career goals and grow both professionally and personally
- Attract, recruit and retain the right talent with the focus to create an industry-leading service delivery team, build diverse and inclusive teams, enable an environment in which people can do their best work, and identify/develop future successors and team members
- Great communication & collaboration skills and executive presence
- Demonstrate subject matter expertise in management/leadership/innovation within Microsoft Cloud Strategy
- Build effective relationship with global Customer Service and Support leaders, Microsoft engineering and business leaders for effective projects for right business impact. Manage high priority escalations as appropriate
- Respond to escalated customer cases in a timely manner, ensuring appropriate resources are assigned; engage directly with customers, escalation teams, field personnel, and ensure robust status communication
- Are eager to collaborate and build strong relationships
6
Experience For Integrated Logistics Support Engineering Manager Resume
- Foster a strong partnership between the Mobility Suite support teams and its stakeholders in other parts of the business
- Manage high priority escalations and ensure right engagement with product support teams
- Foster a strong partnership between the Azure Backup & Recovery Services support teams and its stakeholders in other parts of the business
- Are thoughtful, analytical leaders
- Thrive in dynamic, high-stress environments
- Are able to see a problem from many angles
7
Experience For Mobile Operator Support Engineering Manager Resume
- Act as a virtual global or regional pod lead
- Build diverse and inclusive teams, enable an environment in which people can do their best work
- Drive Operational metrics such as NSAT, CritSit, Initial Response, Total Minutes Per Incident (TMPI), Escalation rates, Cost Per Minute (CPM), Utilization
- Lead overall Product feedback and Bug triage of cases to improve overall product quality within EE team
- Lead global escalation services (GES) teams and collaboration with regional escalation managers to drive consistency across regions to develop a consistent customer experience
- Improvement in Customer support experience – and adherence to all internal CSS internal metrics as measured through operational scorecards
- Foster a strong partnership between the System Center Configuration Manager support teams and its stakeholders in other parts of the business
8
Experience For Support Engineering Manager Windows Azure Technical Support Service Delivery Resume
- Develop and execute on overall escalation team strategy, Hiring and mentoring programs across teams and overall support teams
- 1) Manage & develop a team of Support Engineers to deliver the highest level of customer satisfaction to MS customers
- 2) Assist teams in training and development as well as technical coaching and mentoring. 3) Interact with customers on a regular basis to enhance customer experience
- 4) Drive and implement changes to develop people and take accountability of daily issues that affect service delivery
- 5) Manage Metrics and ensure process adherence
- Sets, communicates team & individual goals; Delivers annual performance reviews; Communicates strategy, tactics & behaviors required to achieve goals; Conducts 1:1 meetings to provide feedback; Supervises work, sets the behavioral example & adjusts strategies & tactics as necessary
- Accurate assessment of an order’s complexity and current engineering load vs. C.O.E. capability is important to assure timeliness and quality engineering output
- MSPOLL Results & Verbatim – Strong people plans & results
- Related experience on comparable level, but at least 10 years in service functions and leadership roles across services
9
Experience For Customer Support Engineering Manager Resume
- At least one year of management or leadership experience in customer/technical/software/product support, IT Admin, software development, systems development, Dev Ops or consulting
- Experience in technical support experience
- Management or leadership experience in customer/technical/software/product support, IT Admin, software development, systems development, Dev Ops or consulting
- Experience working in or with development/engineering teams desired
- At least two /three years of experience of leading teams/ managing team performance with strong focus on customer service and having overall experience of 7-10 years in similar industry
- Knowledge of Quality initiatives such as COPC or Six Sigma would be desirable Reporting to: Group Manager The position requires working in EVENING / NIGHT SHIFTS
10
Experience For Applecare Support Engineering Manager Resume
- High customer empathy with good customer care skills
- Prior management or related product/customer support leadership experience
- Proven track record of successfully leading large teams across remote sites and delivering results through others
- Experience with working with FAA or Regulatory Administration is desired
- Experience in product support, technical support, IT Admin support, Consulting, systems development, product development, customer support
List of Typical Skills For a Support Engineering Manager Resume
1
Skills For Technical Support Engineering Manager Resume
- Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions)
- Management experience in product, customer, technical support, or IT Admin/Operations or Consulting OR Project Leadership experience required
- Exceptional leadership, collaboration and negotiation skills working in a complex, matrix organizational structure
- Experience in technical support experience
- Contribute to regional projects and initiatives in support of broader Support Engineering strategies improving our overall customer experience
- Above 4 years of support or equivalent experience including a customer facing or customer support role
2
Skills For Lcms Product Support Engineering Manager Resume
- Experience in product support and/or servicing of complex analytical instrumentation
- Experience and deep knowledge in the following
- Experience in vendor management, call center environment, forecasting, and supplier operations
- Experience in product support, technical support, IT Admin support, Consulting, systems development, product development, customer support
- Improvement in Customer support experience – Exceeding customer satisfaction CPE results and overall Operational metrics as set by Windows leadership team
- Experience in managing teams
3
Skills For Developer Support Engineering Manager Resume
- Experience with Microsoft Windows Server, Windows Client and System Center products
- Seamlessly operate across organizational boundaries
- Effective, polished interaction with customer to gather information quickly and inspire confidence
- Strong ability to attract, develop and retain top talent
- Management or leadership experience
- Hiring, developing, retaining talent with a focus to create an industry-leading service delivery team
- Managing teams supporting products across multiple technologies including: O365, Windows 10 and Skype for business
- Managing budgets and taking part in forecasting
4
Skills For F Systems & Controls Customer Support Engineering Manager Resume
- Hiring and developing a high performing team
- Working with outsource/contractors/vendors providing support/service operations at scale (high volume)
- Overseeing supplier operations, driving accountabilities aligned with SOW
- Understanding and passion for Microsoft's and Competitor’s cloud services business
- Ramping up incubation support teams
5
Skills For Product Support Engineering Manager Resume
- Building Customer & Partner Relationships
- Broad understanding of all aspects of systems engineering including Active Directory, Windows desktops, Windows and Linux servers, networks, and security
- Keen understanding of customer service and relationship management, and ease communicating all technical and business functions
- Adept at coordinating team meetings to communicate team information, conduct training and to receive team feedback
- Provide inputs to capacity planning and management, and inputs for staffing requirements to service on-call and support coverage
- Develop and execute on overall support team strategy, Hiring and mentoring programs across teams and overall support teams
- Provide inputs to capacity planning and management, and inputs for staffing requirements to service on-call and US NAT escalation coverage
- Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture
- Coordinate team meetings to communicate team information, conduct training and to receive team feedback
6
Skills For Integrated Logistics Support Engineering Manager Resume
- Lead the integration of CTS talent to resolve issues with specific technologies (networking, SQL, SPP, etc.)
- Execution of logistics management information and equipment training
- Drive resolution of issues across multiple stakeholders including Support organizations,
- Change agent: natural at embracing change and lead people through ambiguity and transformation
- Attract talent while ensuring the Windows Commercial team is a great place to work
7
Skills For Mobile Operator Support Engineering Manager Resume
- Focus on customer satisfaction, technical proficiency, timeliness of support delivery and understanding customer needs around speed, quality and value
- Have a passion for technology and continuous learning
- Passion and understanding for Microsoft's and Competitor’s cloud services business
- Oversight for day-to-day running of a front line support team
- Responsible for ensuring the team delivers the highest levels of customer satisfaction in each support interaction 24X7
8
Skills For Support Engineering Manager Windows Azure Technical Support Service Delivery Resume
- Oversight for day-to-day EE (Escalation Engineering) team
- Manage Metrics and ensure process adherence
- Supervise work, set the behavioral example and adjust strategies and tactics as necessary
- Write and deliver individual reviews
- Maintain individual and team discipline, cohesiveness and morale
- Contribute to and lead initiatives on LT level to innovate and redesign the way we deliver services and support. Drive change and transformation with the teams
9
Skills For Customer Support Engineering Manager Resume
- Shipboard production (modifications/maintenance) and logistics
- Familiarity with BI & Data Platform products
- Management - monitor and enhance the performance of a team of Support Engineers in the areas of productivity and customer satisfaction in the resolution of Azure customer issues
- Leadership - handle challenging and politically hot customer situations, including the appropriate use of all available resources, communicate effectively with Support teams and development on complex technical issues
- Call center environment and operational metrics
- Language - Proficiency in the English language, written and spoken
- Set and communicate team and individual goals and communicate strategy, tactics and behaviors required to achieve those goals
- Capability to supervise work, set the behavioral example and adjust strategies and tactics as necessary
- Proficiency in coordinating and conducting 1:1 meeting with individual team members to provide instruction, coaching and personal development as well as to receive personal feedback
10
Skills For Applecare Support Engineering Manager Resume
- Great writing skills and ability to write and deliver individual reviews
- Search advertising experience or 5+ years working in a technical support organization
- Experience working with enterprise customers on cloud based solutions
- Qualified to maintain individual and team discipline, cohesiveness and morale
- Manage and lead a team of FastTrack Managers and FastTrack Engineers, with focus on team performance
- Be responsible to assess employees’ performance based on Microsoft’s performance management philosophy
- Proficiency in coordinating and conducting 1:1 meetings with individual team members to provide instruction, coaching and personal development as well as to receive personal feedback
- Experience in management or product/customer/technical support leadership or IT Admin/Operations leadership or Consulting or Project Leadership experience required
List of Typical Responsibilities For a Support Engineering Manager Resume
1
Responsibilities For Technical Support Engineering Manager Resume
- Extensive knowledge of maintenance documents and data, customer use and design process. (evaluating aircraft maintenance requirements, certifications or airworthiness directives)
- Experience in product support, technical support, IT Admin support, Consulting, systems development, product development, customer support
- Demonstrated ability to plan projects and lead co-workers or subordinates in plan execution
- Partner with global peers to ensure consistency and follow-through for global processes and coordination of resources Qualifications and Experience
- Foster a strong partnership between the BI & Data Platform support teams and its stakeholders in other parts of the business
- Foster a strong partnership between the System Center support teams and its stakeholders in other parts of the business
- Experience in Enterprise Software & customers
- Excellent problem solver, analytic thinker and quick learner
2
Responsibilities For Lcms Product Support Engineering Manager Resume
- Develop and implement a comprehensive strategy for sustained customer experience improvement
- Working knowledge of database and SQL
- Resource Management - Lead and drive Headcount Planning/Hiring/Financials/Scheduling/Availability/TA Travel etc. for Technical Advisors and Support Engineers
- Broad understanding of all aircraft systems and Boeing commercial models
- Daily Ops & Quality Assurance - Monitor daily operations of TAs and SEs and ensure they are complying with daily operational rigor
- Have a passion for working with customers to solve business problems
- Data development for integrated support subsystems
- Beneficial to have Air Force or Air Logistics Center Depot familiarity
- Demonstrated ability to use and understand technical documentation to execute equipment installation and maintenance; experience in performing equipment installation and maintenance at US Navy locations
3
Responsibilities For Developer Support Engineering Manager Resume
- Experience in installation and maintenance of high-precision inertial navigation systems
- Manage and motivate a geographically-distributed workforce
- Work with customers at multiple levels and maintain customer satisfaction
- Familiarity with Data & Enterprise Cloud products
- People/Performance Management - Supervising and enhancing the performance of a team of Cloud Services Technical Advisors & Support Engineers in the areas of customer satisfaction, technical expertise, collaboration and timeliness of support delivery
- Business/Operation/Reviews - Drive a culture of accountability within the MS FTE team maximizing team efficiency, and ensuring alignment with SDMs, Supplier Staff and other Stake Holders to meet and exceed business scorecard targets
- Team Readiness & Development - Identify and implement solutions / capabilities that increases TA's/SE's effectiveness and ensure career development, succession and retention plans are in place for the team with a personal development plan for each individual tracked with regular connects / 1:1s
4
Responsibilities For F Systems & Controls Customer Support Engineering Manager Resume
- Work Environment - Increase / maintain the health and collaboration of the workgroup and effectiveness as a People Manager
- Business & Stake Holder Connect - As a key partner of the business supported, connect regularly with SDM, Regional Stake Holders and Suppliers
- LOB Scorecard Co-Ownership - Attain team/group/cluster/regional KPI Goals by working closely with Suppliers, SDMs and Technical Advisors by driving all the lead measures in the business and maintain business health
- At least two years of experience with security products and services
- Familiarity with Mobility Suite products
- Familiarity with Security, Incident Response and Identity Management products
- Familiarity with Azure Backup & Recovery Systems Management product
- At least three/ four years of experience of leading teams/ managing team performance with strong focus on customer service and having overall experience of 8-10 years in similar industry
- Knowledge of Quality initiatives such as COPC or Six Sigma would be desirable
5
Responsibilities For Product Support Engineering Manager Resume
- Manage large Enterprise customers
- Are curious and intuitive in their approach
- Have a genuine desire to help people become their best
- Like to collaborate in multicultural environments
- Are not afraid to take risks, motivate others and celebrate wins, both big and small
- Reduction in delivery cost and improved cost savings through increased agent utilization, throughput, and other targeted initiatives
- Employee Satisfaction as measured by Management Feedback and Microsoft Poll
6
Responsibilities For Integrated Logistics Support Engineering Manager Resume
- Meet Service Level Agreements (delivery against forecasted services and margins)
- Continuous learning Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things
- One Microsoft - we need to collaborate and learn to value the work of others, be willing to take their learnings and add them to our own to make a better outcome for our customers
- Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted
- Experience working with Engineering, Customers and/or Support teams
- Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage new hires to feel included
7
Responsibilities For Mobile Operator Support Engineering Manager Resume
- Lead and manage a team of Support Engineers
- Change agent: natural at embracing change and lead people through ambiguity and transformation. Ability to set and communicate team and individual goals and communicate strategy, tactics and behaviors required to achieve those goals
- Foster a strong partnership between the Security, Incident Response and Identity Management support teams and its stakeholders in other parts of the business
- Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Windows Azure, SQL Azure, AppFabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost efficient solution architecture
- Org health and employee experience
8
Responsibilities For Support Engineering Manager Windows Azure Technical Support Service Delivery Resume
- Related experience on comparable level
- Technical Manual experience
- SLEP engineering design
- Embrace multicultural environments
- Familiarity with Cloud products
- Familiarity SCCM product
Related to Support Engineering Manager Resume Samples
Client Support Manager Resume Sample
Work Experience
• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Sitting for long periods of time while using office equipment such as computers, phones and etc
• Fingering and Repetitive motions; such as movement of wrists, hand...
Professional Skills
• Strong written, oral communication skills ...
• Expert written, oral communication skills ...
• Written and oral communication skills to i...
Sales Support Manager Resume Sample
Work Experience
• Provide input to and participate in the development of policies and procedures for the area and ensure compliance with Company operating and regulatory policies
• Analyze and adjust operational and sales performance objectives to address changing business needs
• Provides ans...
Professional Skills
• Strong organizational, planning, and time ...
• Well-developed analytical skills for marke...
• Active listening skills and effective comm...
Support Engineering Resume Sample
Work Experience
• To develop troubleshooting skills by
• Documents and disseminates troubleshooting processes, and technical findings to standardize solutions into a BKM’s as well as addressing technical improvements, system upgrades, and support plans
• Manage and monitor performance, quality...
Professional Skills
• Demonstrated experience/ability in leading...
• Manage high priority escalations – safegua...
• Translate Microsoft support experience int...
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...