Customer Service Resume Samples and Examples

  •  Bachelors in Business Adminstration and Information Technology, or equivalent MBA   •  Building, supporting and managing large enterprise systems for external clients   •  Hands-on experience delivering large business and/or infrastructure projects to clients at sell-side and buy-s...

  •  Provides training and support for simple to complex technical issues related to OfficeMate and OfficeMate Enterprise software   •  Identifies technical issues through problem duplication and manipulation of customer data to provide details to the OfficeMate development team for product correction and ...

  •  Ensure that all relevant administrative tasks are completed ie by the administrative functions (eg shared service centers/GSS) like updating HR systems or databases etc   •  Proven experience as Business Analyst on demanding Financial Services projects   •  In-depth experience of w...

  •  Order and manage the decoders among the operators   •  Keeping records of decoders numbers and locations   •  Activation and de-activation of decoders   •  Russian language point of contact for affiliate technical and decoder issue   •  Trans...

  •  Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code to remediate known defects. Effectively escalate to Level 3 in-house and 3rd party support teams as needed   •  Work with...

  •  Entry level experience in a Help Desk/IT Support role   •  Discretion concerning confidential matters   •  Organizational skills, the ability to properly manage individual workload, and can work both independently and as a part of a team when required   •  Deep ...

  •  Respond to Customer Service phone inquiries   •  Respond to written inquiries from customers based on business needs and volume   •  Efficient and accurate resolution of issues and questions regarding customers’ accounts. Reliably follow-up with customers on issues. Be empathetic t...

  •  Data enters all information for new paraprofessional hires into Rosalind and maintains the Associate’s physical employee file as appropriate   •  Participates in administrative “on-call” communication with staff and/or family members regarding schedule changes with professional staff   •&nbs...

  •  Working knowledge of PC and Macintosh network configuration required   •  Timely response to functional issues raised by the users, on call or raised in the Service Management Systems   •  Gaining the customer confidence by providing prompt and practical resolutions   •&n...

  •  Demonstrated self-starter with ability to identify methods to improve cost effectiveness and availability of the Bank’s platform services   •  Performs works in a lead role on all aspects of diverse research, analysis, design, hardware/ software support, development of technical solutions and/or testi...

  •  Working on critical time sensitive objectives, milestones, and plans with no oversight from a Manager level   •  Communicate via email production incidents summary/resolutions/action plans with executive level management   •  Java , Hibernate   •  Oracle and SQL...

  •  In-depth understanding of hardware/software industry practices with ability to recognize and highlight revenue recognition issues. Experience in general corporate matters, particularly in the area of commercial transactions   •  Extensive experience serving as project manager and focal point for compl...

  •  Establish work priorities, assign deliverables and resolve issues with Operations and Project teams, temporary help and/or project-specific dedicated personnel to assure client(s)   •  Contracts Administrator II typically works with moderately complex contracts and agreements. Serves as official CEi r...

  •  Educates end users regarding computer and software operations,   •  Performs basic network troubleshooting for routine issues. Makes   •  With close supervision by management and/or project leads   •  Contributes technical skills and support to customers for sof...

  •  Resolves end user’s desktop computer issues, issuing/tracking loaner hardware, printer troubleshooting and configuration   •  HS Diploma or equivalent + 2 years of relevant experience   •  Demonstrate Company’s Core Competencies and values held within   •  Provi...

  •  Responsible for initiating, tracking and monitoring contract changes, deliverables, invoicing and payment, correspondence, risks and maintaining associated documentation   •  Responsible for enabling the management of government contracts in accordance with company policies and procedures, applicable ...