Support Analyst Resume Sample
Noemie Kuphal
2040 Estell Overpass,
New York,
NY
+1 (555) 447 6853
Work Experience
Support Analyst
06/2015
-
PRESENT
New York, NY
- Working on critical time sensitive objectives, milestones, and plans with no oversight from a Manager level
- Communicate via email production incidents summary/resolutions/action plans with executive level management
- Java , Hibernate
- Oracle and SQL
- Unix/WAS or JBoss/Linux
- Troubleshooting Desktop environment (Core OS, Microsoft Office, core build applications, etc)
- Escalation of issues/ problems to appropriate owners/ teams
- Blackberry end-to-end support (procurement, troubleshooting, user support, vendor management)
Trade Floor Support Analyst
10/2009
-
04/2015
Chicago, IL
- Desktop multimedia and video conference (MS Lync)
- Accurately book time in systems
- MDS Application support and troubleshooting
- IT Equipment move co-ordination
- Am to 7pm/ 5 day support, rotated on a roster system with occasional out of hours and weekend work
- Standalone PC support for 3rd party applications including Exchange terminal support (TFX, TSE)
- Pilot testing of new hardware / peripherals, core build updates, and hotfixes
- Problem Management. Liaise with product owner or engineering
Ctms Support Analyst
01/2006
-
09/2009
New York, NY
- Remote support for home workers and branch locations (Osaka & Nagoya)
- BCP inventory management, maintenance and support (i.e. Isolation testing, Periodic readiness check)
- Site power down/ up support activities and annual Isolation testing
- Executive support out of hours. Champion nominated from existing RTB resource
- APAC Morning Production Readiness call
- Variety of activities aimed at satisfying either on-site or off-site conferences & marketing events which require IT systems
- Canon MFD support and co-ordination of printer queue moves
- Crisis Management, disaster recovery
- Local regulatory/ legal compliance related activities
Education
Kettering University
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Documentation skills, data entry skills, telephone skills, reporting skills
- Excellent prioritization and organization skills and excellent communication skills
- Collaborative and adaptive, with excellent communication skills. Prior experience working on Agile scrum teams is desirable
- Needs someone with excellent administrative skills along with good Excel skills
- Strong initiative, problem solving, priority setting, and collaboration skillss
- Excellent customer service skills, including the ability to work with users of all skill levels
- Superior communication skills, including telephone, virtual methods, written, and verbal skills in Spanish and English
How to write Support Analyst Resume
Support Analyst role is responsible for customer, technical, analytical, organizational, interpersonal, organization, english, troubleshooting, microsoft, business.
To write great resume for support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support Analyst Resume
The section contact information is important in your support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support Analyst Resume
The section work experience is an essential part of your support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support Analyst resume experience can include:
- Prior customer service experience including excellent troubleshooting, analytical, and problem-solving skills
- Superior communication skills, including telephone, virtual methods, written, and verbal skills in French and ideally good command of English
- Strong interpersonal skills with the ability to effectively interact with team members via the phone, e-mail and other written and verbal communication mediums
- Five years experience with UNIX/Linux skill sets. –Strong experience with command line, networking and writing/editing scripts
- Good planning, prioritization, communication, and organizational skills
- Strong analytica land good problem solving skills
Education on a Support Analyst Resume
Make sure to make education a priority on your support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support Analyst Resume
When listing skills on your support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support analyst skills:
- Excellent interpersonal skills and able to effectively interact with end users and stakeholders
- Strong analytical and problem solving skills, able to prioritize and handle multiple tasks simultaneously, strong attention to detail
- Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead
- Professional skills, good judgment with problem-solving skills, and the ability to make smart decisions quickly and confidently
- Good communication skills including writing skills
- Strong organizational and time management skills, including the ability to multi-task, prioritize, and manage a changing workload and schedule
List of Typical Experience For a Support Analyst Resume
1
Experience For Applications Support Analyst Resume
- Commitment to exemplary customer service; strong customer service skills including rapid response time and appropriate follow-up skills
- Strong analytical skills and experience with Microsoft Excel, including pivot tables and vlookups
- Strong Office for Mac Proficiency Knowledge of SCCM and Software Packaging Strong Windows and PC skills
- Troubleshooting: excellent and creative problem-solving skills
- Good coding skills using Microsoft Visual Studio
2
Experience For Trade Floor Support Analyst Resume
- Detailed oriented and strong Analytical and Problem Solving skills
- Strong analytical skills, with and ability to read and write scripts in one of the following languages: Perl, Shell, Java, JavaScript, Bash, Korn, or Python
- Strong organizational skills with an ability to work well under stringent deadlines
- Utilize prioritization and time management skills to escalate requests as needed
- Customer focused with proven service delivery skills
- Excellent verbal and written communication skills. Cantonese and/ orMandarin desirable
- This role is client facing along with working across multiple teams, so strong communication skills are required
- Excellent analytical, problem solving, and written and verbal communication skills
- Good IT management practices, preferably to ITIL framework. Experience of a good documentation culture, including formal change management processes
3
Experience For It-onsite Services Support Analyst Resume
- Excellent organization, planning and implementation skills
- Excellent English written and reading Skills
- Excellent computer skills, including Microsoft Office suite (Excel, PowerPoint etc.)
- Excellent analytical skills to discuss problems, analyze solutions/options, evaluate and enable improved processes and solutions
- Excellent customer service and communications skills (both verbal and written)
4
Experience For Support Analyst / Collateral Management Resume
- Strong communication skills; verbal and written and a team player
- Environment that demonstrates exceptional technical design, coding, testing and debugging skills
- Proven skills with MS Office Suite products
- Strong customer service and communication skills are required
- Excellent interpersonal, analytical, and customer service skills, and the ability to train others required
- Skills to organize effective record keeping and information retrieval systems
- Excellent troubleshooting and problem-solving skills with the ability to multitask
- Attention to detail, excellent customer service skills
- Expert use at computer, with very strong technical skills working with numbers and data, and can act with speed and accuracy
5
Experience For Asset Management GWM Credit Risk Support Analyst Resume
- Strong verbal (phone) and written (email) communication skills in English and Swedish
- Excellent organisational and communications skills (essential)
- Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required
- Writing, editing and proofreading skills to compose detailed, grammatically correct technical and comprehensive letters, memos and reports to investigators
- Working experience in Windows Server OS Versions, AIX/Linux Experience
- Programming skills in languages such as VGL, C, C++, BASIC, VB, .NET, etc
- Communicating effectively, both to determine requirements and present solutions in a non-technical manner
- Utilising application knowledge to effectively troubleshoot, diagnose and resolve problems
6
Experience For Support Analyst Ayala Avenue, Makati Resume
- Scripting skills e.g. VBScript or PowerShell
- Perform training using appropriate tools and methods, assisting users in effectively utilizing systems to meet business needs
- Skills: Doing / Analysis / Monitoring & Testing
- Demonstrated experience managing and supporting a Manufacturing Execution System, Werum PAS-X would be an advantage
- Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development
- Develop, maintain strong relationships within the team and wider IT department supporting ICAM tasks demonstrating good stakeholder management
- Personnel with excellent English proficiency & experienced with outstanding application/software / network / connectivity troubleshooting & support
7
Experience For Ctms Support Analyst Resume
- Work effectively with remote teams, with a focus on building positive working relationships
- Verbal and written communication skills; including communicating technical information in terms understandable to the end user
- Advanced knowledge and skills in PC technology, network systems, software packages (including the MS Office suite) and operating systems supported by IT
- Experience in loan servicing, business analyst, project management or related mortgage or banking experience
- SunGuard GL support skills (GL being a vendor product, SunGuard being the vendor)
- Strong experience creating and maintaining application processes and documentation
8
Experience For Mining Technology Enabled Solutions Support Analyst Resume
- Prior experience of working in Unix environments and Shell scripting
- Possess sound troubleshooting skills for hardware and software
- Experience with SQL Server 2008 R2 onwards ETL experience using SSIS
- Collaborate effectively with vendors using appropriate tools
- Experience and enjoyment in providing excellent customer service
- Supports end-users on various types of software programs to ensure they work efficiently and effectively in fulfilling business objectives
- Solid knowledge and experience in supporting multiple GDS – Sabre, Apollo / Galileo Desktop, Amadeus
9
Experience For EFX / Support Analyst Resume
- Expert problem solving skills with an eye for detail
- Self-starter, quicker learner with ability to learn new skills and quickly adapt to changing environment & work with little guidance
- Prior experience working with TOMS
- Exceptional communication and interpersonal skills, confident managing expectations
- Financial analysis and accounting skills, attention to detail, familiarization with IT PO process and lifecycle
- Possess technical writing skills
10
Experience For Green Package Analytics & Support Analyst Resume
- Strong customer service orientation with previous experience in a customer facing role (i.e. retail environment)
- Strong experience in a technical customer support or systems engineering/integration role
- Multitask and to work effectively in a changing environment with numerous distractions and interruptions
- Three years experience with Application Server Troubleshooting and Administration Experience (JBoss, WebSphere, WebLogic, Glassfish, etc.)
- Computer skills, word processing, spreadsheet and database software knowledge
- Qualitative and quantitative analytic & problem solving skills o Ability to learn new concepts quickly
- Communicate effectively with the more difficult/demanding customer
- Intermediate skills in general MS Office application troubleshooting
- Prior experience with time and billing system (Elite/Aderant/Rainmaker/ProLaw/Juris/Rippe)
List of Typical Skills For a Support Analyst Resume
1
Skills For Applications Support Analyst Resume
- Excellent communication skills with a strong sense of partnership and team building
- Strong problem solving skills. Ability to assess severity of problems based on impact to the business and prioritizes accordingly
- Strong customer service delivery focus coupled with strong presentation and communication skills
- Excellent written and verbal communication skills - Ability to develop strong client relationships
- Interpersonal skills to work effectively and diplomatically with a broad range of diverse individuals in a professional manner
- Demonstrated strong interpersonal, customer relations skills
- Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment o Strong client customer skills
- Demonstrate effective oral and written communication skills on all levels
- Archiving, document management skills or experience
2
Skills For Trade Floor Support Analyst Resume
- Experience using Batch processing tools such as Control-M and troubleshooting skills of batch failure are required
- Multi-tasking and prioritizing effectively
- Strong hands on technical skills in UNIX (scripting, Perl), RDBMS (Oracle & SQL Server) and batch scheduling tools
- Excellent verbal and written communication skills; including communicating technical information in terms understandable to the end user
- Excellent customer service skills; including diplomatically, patiently, and successfully handling complaints, problems, questions, conflict, and suggestions
- Excellent customer service skills; including diplomatically, patiently, and successfully handling complaints, problems, questions, conflict, and suggestions.
- Solid analytical and problem-solving skills working with complex system, process, and data issues
- Excellent troubleshooting/ problem-solving skills with the ability to multitask and desire to learn
- Problem solving mentality: strong logical and analytical thinking skills
3
Skills For It-onsite Services Support Analyst Resume
- Soft skills that include critical thinking, excellent oral and written communication, active listening and punctuality
- Excellent customer service, troubleshooting, analytical, and problem-solving skills
- Strong UNIX/LINUX skills and a working knowledge of TIVOLI Schedule support including TIVOLI Schedule deployments
- Demonstrated trouble-shooting and problem solving skills required
- Professional experience: 3-5 years of experience in a role related to application support analyst (Example: experience working with an EAI/ETL)
- Strong troubleshooting and analytical skills, ability to evaluate and manage changes
- Excellent problem solving and initiative skills
4
Skills For Support Analyst / Collateral Management Resume
- Develops and maintains required technical knowledge and skills; independently pursues skill building activities in conjunction with daily workload
- Able to utilize excellent analytical and problem solving skills in a dynamic environment
- Good planning, prioritization, communication, and organizational skill
- Proven troubleshooting skills in a support environment
- Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues
- Proven experience in incident/problem management with a good understanding of any of the tools used for this purpose
- Able to work effectively under pressure and changing priorities
- Strong problem solving skills with ability to analyze and make an educated decision
- Strong written and verbal skills; including the ability to present technical issues to a non-technical audience
5
Skills For Asset Management GWM Credit Risk Support Analyst Resume
- Strong interpersonal, organizational, written, oral communication and problem solving skills
- Strong written and interpersonal communication skills including Microsoft office tools, excel, word, project, PowerPoint
- Strong problem-solving skills with acute attention to detail
- Strong PC/laptop troubleshooting skills
- Candidates with strong scripting skills would be a distinct advantage (Unix, Windows, Perl)
- Have good time management and organizational skills to successfully manage a revolving ticket queue between 35 to 50 tickets at any given time
- Have good time management and organizational skills to successfully manage a revolving ticket queue between 40 to 60 tickets at any given time
- A history of working independently without close supervision and demonstrated time management skills
- Strong scripting skills in Perl, Python, and Bash, or Shell
6
Skills For Support Analyst Ayala Avenue, Makati Resume
- Collaborates effectively and maintains good working relationships with others to achieve business objectives and team harmony
- Good numerical and problem-solving skills
- Good problem solving and time management skills, especially in situations with high pressure and tight schedules
- Strong complex/custom tool skills – comfortable using
- Strong SQL skills for interrogation of the SQL database
- Good to have knowledge of L2,L3 support.ITIL V3 foundation certified, previous production support experience, development experience
- Strong Communication skills for verbal, written, and technical presentations
7
Skills For Ctms Support Analyst Resume
- Strong phone support skills
- Strong presentation and communication skills; ability to interface with business customers at all levels of the organization
- Excellent analytical skills - understand business processes and issues from business users
- Excellent communication skills to be able to liaise remotely with traders, operations, external clients, support teams and developers
- Independent, proactive and structured self-starter with excellent interpersonal and communication skills
8
Skills For Mining Technology Enabled Solutions Support Analyst Resume
- Knowledge of DB2 and strong SQL skills required
- Effective issue management skills, problem identification, and root cause analysis
- Effective Analytical Skills for proactive identification of potential issues
- Above-average to excellent skills in MS Excel, MS Word, and MS Powerpoint
- Manage high volume of complex technical inquiries and deliver results using, problem solving, communication, prioritization and delegation skills
- Strong organizational planning skills. Appropriate attention to detail
- Strong operational and communication skills with ability to deliver results against strategy and output to the highest levels in an organization
- Demonstrated experience in a Production/Support environment with functional experience in Change and Incident Management
- Knowledge and experience in the Legal industry; prior Thomson Reuters legal product experience is highly desirable
9
Skills For EFX / Support Analyst Resume
- Excellent verbal and written communication skills with ability to communicate clearly at all levels of an organization
- Flexible, creative, self-motivated, with good interpersonal skills
- Effective oral and written communication and follow-up skills
- Excellent communication skills (Verbal/Written/Presentation). Fluent written and spoken English
- Excellent written and verbal communication skills within various levels of an organization
- Strong analytical skills and carry out investigations with thoroughness and prudence
- Strong technical and professional communication skills – written and spoken
10
Skills For Green Package Analytics & Support Analyst Resume
- Clear strong written and verbal communication soft skills
- Excellent skills in personal work organisation and time management
- Excellent written, verbal communications and interpersonal skills
- Hands on Mainframe technical skills with development experience in: COBOL, JCL, CICS, MVS, VSAM, DB2, REXX/CLIST, NDM, MQ
- Excellent customer service skills and the ability to work within an ITIL environment
List of Typical Responsibilities For a Support Analyst Resume
1
Responsibilities For Applications Support Analyst Resume
- Strong analytical skills (e.g. system analysis, application troubleshooting, debugging code, etc.)
- Well developed organisational skills with an ability to prioritise, work to deadlines and manage conflicting demands
- Good communication skills (telephone and email)
- Experience with mainframe skills – Cobol, JCL, VSAM, DB2 and CICS
- Excellent MS Office skills with the ability to learn new applications quickly
2
Responsibilities For Trade Floor Support Analyst Resume
- Strong English verbal and written communication skills : Be able to communicate with users, and team members efficiently
- Demonstrated planning, organization, analytical, diagnostic, and problem-solving skills and the ability to read and interpret technical material
- Experience in administering, supporting or developing applications in Java/J2EE and AngularJS (preferably dev experience)
- Work as a team member utilizing technical skills and supply chain expertise resolving customer issues
- Analytical thinking with numerical and data problem solving skills
3
Responsibilities For It-onsite Services Support Analyst Resume
- Database experience (SQL server/ Oracle) with a good understanding of Stored procedures, and trouble shooting performance and data quality issues
- Proven technical experience developing and supporting Peoplesoft Financials and HR
- Work independently and have advanced problem solving skills
- Experience supporting business applications with a track record of skill development
- Prior experience working in a fast-paced Level 2 application support role
- Experience overall, with at least 2+ years of experience working in an applications production support/application development environment
- Experience of Java scripting and Geneos configuration experience in UNIX environment
- Prior experience inApplication support (PROD environment), Monitoring jobs, ITIL knowledge
4
Responsibilities For Support Analyst / Collateral Management Resume
- Prior experience of supporting in J2EE based web applications
- Prior experience in Application support (PROD environment), Monitoring jobs, ITIL knowledge
- Analytical Skills – Uses logic and reasoning to identify complex problems; review related information and develop options and implement solutions
- Demonstrate experience in developing SQL queries
- Strong motivated team player able to respond to changing priorities and meet aggressive timelines
- Apply analytical skills, problem-solving and technical expertise to root cause analysis and resolution
- Prior experience using a case management system
- Manage multiple projects /incidents effectively
5
Responsibilities For Asset Management GWM Credit Risk Support Analyst Resume
- Effectively and proactively manage client expectations
- Interpersonal skills coupled with the ability to work across departmental boundaries
- Effectively communicates technical issues and problems to non-technical clients
- Strong experience with in conflict management
- Develop and maintain required Yardi knowledge and skills
- Manage a full volume ticket queue accurately and effectively
- Willingness to learn new skills relevant to the job
6
Responsibilities For Support Analyst Ayala Avenue, Makati Resume
- Basic SQL skills or a willingness to learn
- Experience with good functional knowledge of using Mainframe systems, navigating green screens
- Analytical experience: applicable problem-solving experience
- High standard of oral and written communication skills
- Communication skills to engage externally with clients
- Very strong written and verbal communication skill required
- Well developed management and interpersonal/communication skills
7
Responsibilities For Ctms Support Analyst Resume
- Experience in technical/applications support or related customer service experience in a software environment
- Proven strong collaboration with technical peers to deliver integrated solutions
- Strong experience and knowledge of AIX/Unix platform and Oracle/SQL database
- Understand the principles of ITIL and can use them to effectively protect and govern our production environment
- Effectively present information in one-on-one, small group, and large group settings
- Prior experience in Production Support and related activities
- 2 to 3 yrs experience in Unix and Shell Script, SQL experience and knowledge (Java Script is also beneficial)
- Strong customer service with a strong sense of ownership and urgency
- Documentation and communication skills in the IT field
8
Responsibilities For Mining Technology Enabled Solutions Support Analyst Resume
- Strong familiarity and experience with technology development and lifecycles
- Possess customer service telephone skills for inbound and outbound calls with professional clients
- Excellent knowledge of laboratory systems in validated environment
- Experience of validation documentation, change control processes and data integrity requirements
- Written communication skills to compose detailed, grammatically correct technical and comprehensive letters, memos and reports to investigators
- Experience in Application Development work experience in a client server and or Web
- Tool Skills: Control-M, Splunk, Wily, Fast-ARM, SQL Developer
- Other skills and Job requirements include
9
Responsibilities For EFX / Support Analyst Resume
- Prior technical support experience desired
- Prior experience in user functional support of applications is desiredSearch Jobs US
- Communicate effectively within multiple areas of the business/IT and provide recommendations for technical solutions
- Proven ability to build and maintain strong working relationships with internal and external stakeholders
- Experience in either the food industry or equipment rental industry is a strong asset
- Good at explaining, curious, ability to prioritize and organize tasks
- Liaise with Project Delivery and IT Operations teams to ensure applications are transitioned into support efficiently and effectively
- Capable analytical skills
- Previous experience in a similar support analyst/2nd line desktop support role in a good sized company
10
Responsibilities For Green Package Analytics & Support Analyst Resume
- Manage time effectively and meet project milestones
- Financial Services experience desired, ideally within a banking platform or experience with financial securities and private placements
- Working experience in creating and maintaining application processes and documentation
- Understanding of networking principles and experience troubleshooting connectivity issues
- Understanding of networking principals and experience troubleshooting connectivity issues
- Ensuring a positive customer experience by upholding Thomson Reuter’s “Orange Chair” customer values/initiative
- Validating data changes and updating the platform accordingly through the UI
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