IT Support Technician Resume Sample
Wiley Fadel
7603 Jonas Plains,
Dallas,
TX
+1 (555) 573 9745
Work Experience
Senior IT Support Technician
07/2016
-
PRESENT
Houston, TX
- Entry level experience in a Help Desk/IT Support role
- Discretion concerning confidential matters
- Organizational skills, the ability to properly manage individual workload, and can work both independently and as a part of a team when required
- Deep Knowledge of Apple/Mac OS
- Intimate knowledge of Microsoft Windows (7, 8, and 10) and Active Directory
- Extensive knowledge of Google systems (mail, admin, drive, tools)
- Proficient in maintaining and troubleshooting infrastructure, hardware, and systems connectivity
IT Support Technician
06/2011
-
03/2016
Chicago, IL
- Specializes in hardware and software relevant to the department or unit
- Report weekly regarding current tickets/work orders in the FootPrints system
- Communicate ideas and revisions to procedures to enhance the function of the technology support structure in the college
- Maintain a usage calendar for recording dates and equipment use
- Create Recordings on Mediasite Server. Setup Equipment in Classrooms for faculty
- Assist Faculty when technical assistance is required
- Assist in departmental technology projects from research through implementation
- Occasionally work after hours and/or weekends
- Follows University’s core values
IT Support Technician Assistant
01/2007
-
05/2011
Boston, MA
- Proficient in configuring and troubleshooting hardware/software along with desktop configuration and maintenance
- Good written skills, with the ability to record and transfer information that is received from the customer to the internal database or ticketing system
- Good verbal skills, with the ability to interact with partner (AV suppliers, ISPs, repair centres, etc..)
- Not afraid to do documentation
- Training in fundamental and advanced hardware and software support through education or experience. Works as part of a team to provide Tier 1 and Tier 2 support for PC, Mac, and network support for TTU Libraries’ faculty and staff as well as patrons and users of public access workstations and online resources
- Assist in departmental technology projects, from research through implementation
- Provides department or unit, primarily hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc
- Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas
Education
Wittenberg University
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Excellent problem solving skills; Clarifying, prioritizing, and resolving IT issues
- Strong planning & priority setting skills
- Basic computer networking skills and organizational skills
- Excellent communication skills; ability to read, write and communicate clearly and effectively in English
- Excellent phone etiquette and strong written and oral communication skills
- Strong customer service skills, with previous experience in a customer focused role
- Strong reading, writing, and typing skills
How to write IT Support Technician Resume
IT Support Technician role is responsible for customer, troubleshooting, technical, hardware, software, communications, analytical, organizational, dell, wireless.
To write great resume for it support technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Support Technician Resume
The section contact information is important in your it support technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Support Technician Resume
The section work experience is an essential part of your it support technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it support technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it support technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Support Technician resume experience can include:
- Strong written and verbal communication skills Strong organizational skills and ability to prioritize work to meet deadlines
- Superior customer service skills; strong written and verbal communication skills
- Strong verbal and written skills and the ability to interact effectively with all levels of employees and management
- Excellent analytical, interpersonal, with strong communication skills (written, verbal, presentation)
- Excellent written communications skills, as evidenced by application materials
- Prioritise workload effectively ensuring work is properly organised and completed
Education on an IT Support Technician Resume
Make sure to make education a priority on your it support technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it support technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Support Technician Resume
When listing skills on your it support technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it support technician skills:
- Excellent verbal and written communication skills, including the ability to effectively communicate complex technical information to various customer groups
- Strong troubleshooting skills with experience in diagnosing complex technical issues involving workstations, connectivity and applications
- Prior experience applying skills and using tools and equipment appropriate for the position or specialization
- Strong communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
- Strong analytical problem-solving abilities with the ability to effectively prioritize and execute tasks in a dynamic work environment
- Strong analytical and problem solving skills and the ability to develop creative solutions to technically challenging problems
List of Typical Experience For an IT Support Technician Resume
1
Experience For Senior IT Support Technician Resume
- Proficient in the installation and troubleshooting of workstation hardware and software. 9. Demonstrates effective time management skills
- 10)Strong analytical skills
- Experience in a food manufacturing industry Knowledge of emerging software and hardware technologies Experience support onsite and remote end users
- Communicate notices to the rest of the business and external partners and customers, managing expectation and ensuring a good customer experience
- English & Dutch skills in speaking and writing
- Knowledge and prior experience in the following areas is pivotal to this role
- Strong customer and technical support experience, supporting a clientele that is predominantly “non-technical”
2
Experience For IT Support Technician Information Technology Consultant Resume
- Strong client facing experience and lite travel required
- Utilize various databases and develop analytical skills to resolve problems accurately
- Responsible for timely follow up and communication to ensure all parties involved are informed and results are completed effectively
- Effectively work with employees at all levels of the organization
- Helpdesk, user support technician/operator experience with server hardware support experience
3
Experience For IT Support, Technician Resume
- Business Level English Skills (TOEIC 750 or above)
- Business Level English Skills (TOEIC 850 or above)
- Work effectively with multiple managers
- Be able to communicate effectively by telephone, email and in person
- Medium level of English skills
4
Experience For IT Support Technician Senior Resume
- Effectively communicate with diverse groups of people at various levels within a professional, global organization
- Great documentation skills for technical and/or business documents
- Problem Management Root Cause Analysis skills
- Able to effectively troubleshoot desktop software and hardware related issues with minimal supervision with
- Develop core IT Skills related to global support
- Understands, follow, ad effectively communicates with end users with regard to IT polices and procedures
5
Experience For Local IT Support Technician Resume
- Prior experience in a customer focused second level end user technical support environment
- Effectively coordinate and communicate IT activities, tasks and projects and related timelines with local business and management
- Technical skills in a Microsoft-based environment (Active directory and Windows)
- Basic networking knowledge and troubleshooting skills are required as well including TCP/IP, wireless, VPN, and NAT
- Strong customer and technical support experience, supporting a clientele that is predominantly “non-technical”
- Effectively multi-task in a high-activity, high-performance atmosphere
- Fluent in Finnish and English, both spoken and written. Swedish skills are considered an advantage
- Escalates issues through the IT department as necessary when individual resources and skills have been exhausted
- Coordinating and prioritizing work to insure the fulfillment of specific deadlines
6
Experience For End User IT Support Technician Resume
- Building Technical Project Management experience
- Training in fundamental and advanced hardware and software support through education or experience
- Experience using/training/troubleshooting issues concerning Microsoft Office software (required)
- Experience writing and updating operating instructions and documentation and equipment auditing
- Experience installing, configuring, troubleshooting and supporting Windows applications. Knowledge of Microsoft Office Suite is required
- Entry level experience with Active Directory (creating, disabling, modifying accounts)
7
Experience For AV / IT Support Technician Resume
- Experience implementing and managing factory technology in a heavy duty manufacturing environment required
- Experience implementing, managing and troubleshooting devices in a warehouse production environment
- Experience installing, configuring and troubleshooting peripherals, components and drivers
- Strong working knowledge of Windows operating systems, including Windows 7 and Windows 10
- 3) Desk Experience: 1-2 years working in a help desk.3) Active Directory: Adding new users and giving permissions
- Excellent in planning, executing and problem troubleshooting
- Experience troubleshooting IT infrastructure, including network, PC, software and cabling
- Experience with installing/configuring/supporting phone systems (required)
- Good at planning, executing and problem troubleshooting
8
Experience For IT Support Technician, End User Computing Resume
- Ensures Standard Operating Procedures are updated to reflect changed work practice and maintaining and completing validation tasks as required
- Experience in managing and servicing tickets through a service desk portal
- Solid understanding of the following technologies
- Experience with Network Cabling & Troubleshooting
- A solid understanding of basic networking technologies and concepts (WAN, LAN, vLAN etc.)
9
Experience For IT Support Technician, NSU Tahlequah Resume
- Experience supporting Audio/Visual equipment and Video Conferencing required
- Experience in PC building, rebuilding & maintenance
- Experience with ticketing, helpdesk, and issue resolution in line with customer facing SLAs
- Experience supporting Windows, Macintosh and/ or Linux Operating Systems
- Experience with Dell Kace 1000 (service Desk/patching) and Dell Kace 2000 (imaging)
- Three years or more performing technical support functions (Television IT experience beneficial) with proficiency with the following
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience documenting knowledge and sharing knowledge with others
10
Experience For IT Support Technician, Maternity Cover Resume
- Experience maintaining printers, troubleshooting laptops, PCs, scanners, and portable handheld terminals
- Experience in IT desktop support, trouble shooting and analysis including technology project execution related to technology uplifts
- Have experience installing hardware and software in new and existing sites
- Knowledge of managing and maintaining Solidworks\EPDM
- Experience working in an IT environment which the individual was in charge of multiple different IT functions or "wearing multiple hats"
- Experience building and/or administering a Windows domain
List of Typical Skills For an IT Support Technician Resume
1
Skills For Senior IT Support Technician Resume
- Have strong time management skills, with the ability to respond to service calls quickly and efficiently while adjusting priorities
- Possess the necessary technical skills and take initiative to pursue development opportunities to build knowledge and skills
- Strong problem solving skills, decision making, and research capabilities
- Strong diagnostics and problem solving skills
- Excellent technical, troubleshooting, and customer service skills
- Effective interpersonal, relationship-building and written/oral communication skills
- Good interpersonal, customer support, communication, and technical writing skills
2
Skills For IT Support Technician Information Technology Consultant Resume
- Excellent communication skills for working with vendors and end user support
- Excellent problem solving, analytical and verbal & written communication skills
- Strong communication skills with a focus on delivering customer service
- Effective interpersonal, oral communication, written communication and relationship-building skills
- Excellent knowledge of PC hardware and PC troubleshooting skills
- Strong problem-solving skills with an appreciation for detail and accuracy
3
Skills For IT Support, Technician Resume
- In technical customer services, excellent problem solving and research skills
- 1) Excellent customer service skills(someone that can think above and beyond, and have an outgoing personality.)
- Strong LAN, WAN, and server troubleshooting skills
- Strong Windows Skills, with Unix/Linux knowledge being advantageous
- Advanced Troubleshooting skills in a multi-user, high pressured environment is strongly desired
- Good interpersonal, customer support, verbal, and technical writing skills are required
4
Skills For IT Support Technician Senior Resume
- Good English skills (spoken and written), French is an asset
- Strong IT skills and background (Microsoft OS and Office)
- Strong communication skills are required to provide phone support to our corporate and dealer network
- Excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
- Strong verbal communications skills – required
- Strong time management skills – required
5
Skills For Local IT Support Technician Resume
- Effective communication skills via phone and email (both in Japanese and in English)
- Have demonstrated leadership skills, especially leadership in a help desk environment
- Excellent oral and written communication skills and a positive, friendly attitude
- ) Strong oral and written communication skills; write clear and concise documentation
- Possess excellent written, verbal, interpersonal, and presentation skills
6
Skills For End User IT Support Technician Resume
- Strong trouble-shooting and analytical skills
- Strong communication skills the ability to multi-task and work in a fast-paced, team based, collaborative environment. A witty sense of humor also helps
- Strong communication skills with a commitment to unparalleled customer service
- Good desktop/laptop/server assembly skills
- Strong team and customer service focus; negotiation and conflict resolution skills
- Strong written and verbal communication skills with end users and leadership
- Good communication, service orientated attitude, customer focus, sense of urgency, professional demeanor, time managements skills, analytical thinker
- Strong technical skills relating to mobile device platforms
7
Skills For AV / IT Support Technician Resume
- Working knowledge of Microsoft products and basic troubleshooting skills
- Adaptable to and eager for change. Exceptional troubleshooting skills; i.e., Employ critical thinking and can learn and implement new concepts and processes
- Intermediate level analytical skills, including process description, logic, problem diagnostics, and problem-solving
- Experience setting up and troubleshooting Win 7 and 10 devices 1-2 years experience with Active Directory; moves, adds and changes
- Experience rolling out projects, with a solid understanding of Microsoft Visio and Microsoft Project software (required)
- Experience of implementing and operating effective disaster recovery process
- 2)Working knowledge of Microsoft products and basic troubleshooting skills
- 3)PC hardware and peripheral troubleshooting skills (including IP printers)
8
Skills For IT Support Technician, End User Computing Resume
- Basic analytical skills, including process description, logic, problem diagnostics, and problem-solving
- Demonstrated experience supporting Windows, Macintosh and/or Linux Operating Systems
- Good at English speaking and writing skill
- Possess analytical problem solving skills; ability to quickly grasp technical/network issues and offer solutions
- Communicate effectively in writing to include emails, letters, presentations, etc
- Maintain Tier 2 end user computing skills in technologies utilized throughout the organization
9
Skills For IT Support Technician, NSU Tahlequah Resume
- Adapt to changes in the work environment, manage competing demands and effectively deal with frequent change, delays or unexpected events
- Superior customer service and communications skills along with ability to drive productive team collaboration while participating in on call support rotation
- Advanced troubleshooting and repair skills
- Service Desk experience doing remote support or 3+ years of Desk Side support experience
- Maintain second level end user computing skills in technologies utilized throughout the organization
10
Skills For IT Support Technician, Maternity Cover Resume
- Work with all levels of staff from associates to C-level executives and partners while demonstrating exceptional customer service skills
- Two to four years of prior help desk and customer service experience, preferably with a background in the architecture or engineering industry
- Prior experience resolving routine IS questions and problems
- Demonstrable proficiency in methodical problem-solving, alongside analytical skills,
- Advanced training or certification in Apple computers; skills for general maintenance of audio and visual equipment; digital signage capabilities
- Additionally 2 years of applicable work experience in an IT shop OR IT related field of experience OR computer hardware manufacturer certifications
- Effectively communicate and respond to questions from managers and customers
List of Typical Responsibilities For an IT Support Technician Resume
1
Responsibilities For Senior IT Support Technician Resume
- Strong team and interpersonal skills to communicate effectively with internal customers
- Effective communication skills with users of diverse backgrounds and skill levels
- Establish a plan of action, prioritize and execute assigned tasks effectively, and follow-up with assessment
- Excellent general electronic and technology skills
- Good verbal and written communication skill as evidenced by application materials
- Good phone skills and an ability to provide technical support over the phone
- Manage business expectation with good communication skills
- Strong communication skills and the ability to multitask and work in a fast-paced, team-based, collaborative environment
2
Responsibilities For IT Support Technician Information Technology Consultant Resume
- Excellent interpersonal communication and written and oral communication skills
- Good problem analysis/troubleshooting skills required
- Coordinates and communicates effectively with end users; provides explanations and training based on each user's level of understanding and expertise
- Prior customer service, call center or help desk experience is required
- Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manager multiple projects to successful completion
- Work with people in a team environment and deal effectively with user incidents
3
Responsibilities For IT Support, Technician Resume
- Effectively communicate and work with every level of employee from general end users to high level managers and Principals
- Receive, prioritize, document, and resolve, prioritize end-user help requests
- Prioritize and schedule problems for resolution. Escalate problems (when required) to the appropriately experienced technician
- Exceptional written and oral communications skills, ability to converse at a technical level with co-workers
- Exceptional organizational skills and the ability to track and support multiple tasks simultaneously
4
Responsibilities For IT Support Technician Senior Resume
- Work effectively in a team environment with little or no supervision
- Coordinate and adjust work load effectively
- Demonstrated excellent customer service ability and resolution ownership of problem
- Interface with end users over the telephone, via email, or in person to effectively communicate problem status and resolutions
- Agile: able to prioritize and re-prioritize in a complex, fast-paced environment,
5
Responsibilities For Local IT Support Technician Resume
- Communicate effectively with IT professionals and non-professionals
- Work effectively with individuals at all levels of the organization, both independently and on teams as needed
- Service Management, Project Management, and Inventory Management skills
- Handle support requests effectively and on time
- Respond to customer request in a professional manner and effectively communicate with them to meet commitments
- Effectively manage all IT requests through the Helpdesk in a timely manner
- Experience required to fix, repair, or replace as needed and ability to prioritize issues and manage time wisely
6
Responsibilities For End User IT Support Technician Resume
- Demonstrated desktop support experience in a corporate environment
- Prepared to develop skills needed to support specific Fulfillment Centers automated systems,
- Dealing with multiple users and prioritise service in line with business need
- Manufacturing knowledge or experience would be beneficial
- Experience in installing, administering, operating, and maintaining MS Windows PCs and Apple computers
- "Standard" support incudes answering phone calls, working tickets at all priority levels, and special projects
- "On-Call" support includes answering phone calls, and working high-priority tickets
- Windows 10 migration upgrade experience doing migrations in the past is required, re images, back ups, mirroring, etc
7
Responsibilities For AV / IT Support Technician Resume
- Help desk, service desk, or support center experience including supporting remote users or sites and home office configurations
- Solid understanding in the following areas
- Skill with updating TTUHSC websites using OmniUpdates (OU) software
- Experience interfacing with end users via a variety of platforms, including over the telephone, via email, or in person
- One (1) year experience with Core Banking system, TCP/IP networking, MAC and voice systems is helpful
8
Responsibilities For IT Support Technician, End User Computing Resume
- Experience dealing with and removing spyware and viruses off of PCs
- Experience in Latest Microsoft operating system, troubleshooting utilities and related diagnosis tools
- Experience supporting users in a manufacturing environment
- Hands on experience installing and troubleshooting common IT hardware and software such as antivirus, backup solutions, RAID arrays, phone systems and SCCM
- Experience and knowledge in supporting and troubleshooting Windows OS (7, 8, and 10), in addition to Mac OS X (10.9-10.12)
9
Responsibilities For IT Support Technician, NSU Tahlequah Resume
- Experience with using and troubleshooting Microsoft Office and industry standard software packages
- Effective ticket management and tracking using the IT Service Desk
- Strong knowledge of Dell desktop/laptop hardware, Windows 7 operating systems, Microsoft Office 2007/2010 including Microsoft Outlook
- Experience staging and imaging laptop and desktop PCs
- Intermediate-level experience working in an IT support role, providing support to internal end users
- Specific knowledge and experience with the Chrome computing environment, including
- Experience supporting Designers in an Architectural setting
- Experience working with Active Directory, MS Office, imaging and break/fix Laptops, Desktops
- Experience supporting Local Area Networks (Basic connectivity & Troubleshooting)
10
Responsibilities For IT Support Technician, Maternity Cover Resume
- Experience supporting Windows Servers (Basic administration & Troubleshooting)
- Experience triaging issues and escalating to the 2nd and 3rd line infrastructure staff
- Experience with Microsoft products (including Operating Systems and Office) is essential
- Knowledge of IT systems and an ability to pick up systems and processes at pace. In particular a good working knowledge with Windows OS
- Good time management with a focus on achieving deadlines
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