Customer Service Resume Samples and Examples

  •  Answer inbound calls from prospects inquiring about various Manulife Health, Dental, Travel, and Life Insurance Plans   •  Facilitate outbound phone calls to prospects who have requested the package for potential sale   •  Document all calls handled accurately   • &n...

  •  Track record (past 8 years): Experience in PMC / EPC organizations in the field of refinery / petrochemicals industries in handling contract administration work for major projects of value not less than US $500 million each   •  Experience in all aspects of contracts management as related to typical p...

  •  Competent user of MS Office tools   •  Self-motivated, detail-oriented, independent   •  Use their own initiative to complete tasks   •  Work under pressure and to tight schedules   •  Motivation to build a career in IT functional support hig...

  •  Daily support and assistance to lines of business   •  Internal business partners to consult/ advise/ service in the delivery of key accountabilities such as Risk Management, Trade Supervision, Canadian Audit Division and Corporate Compliance   •  Provide information to team member...

  •  Independently manage and supervise the implementation of provider contracts. Develop systems, policies and procedures to communicate and ensure the successful implementation of contracts in accordance with the Minnesota Department of Health, government programs, accreditation, and other regulatory agency requirements &nb...

  •  Receives, tracks, responds and resolves OfficeMate Customer Care calls   •  Provides training and support for simple to complex technical issues related to OfficeMate and OfficeMate Enterprise software   •  Identifies technical issues through problem duplication and manipulation of...

  •  Excellent 2nd Level Software / Application and systems support experience in a helpdesk environment   •  Experience with database like MS SQL server/Postgres   •  Experience of supporting Microsoft Windows Operating Systems   •  Effectively explain technical iss...

  •  Coordinate and track all Vendor RFP’s. Maintain accurate and consistent electronic files and documentation   •  Outstanding interpersonal and communication skills (verbal and written) with the ability to successfully communicate with architects, contractors, client’s representatives, and team members ...

  •  Administer benefit enrollments/changes/terminations in Oracle Advanced Benefits for corporate office and properties in the BPC (Benefit Processing Center)   •  Assume primary responsibility for ongoing utilization of ADP Benefit Administration site’s procedures including eligibility management and enr...

  •  Extensive knowledge of networking protocols and routing environments in a network switched environment. It also requires subject matter expert in RF and Fiber access   •  Working knowledge of RIP of VLANs, BGP, and LAN/WAN environments   •  Working knowledge of Windows, UNIX and Ci...

  •  Keeping the apprised of unique situations and problems encountered   •  Harmoniously working with other CGS employees and customers   •  Work hours are subject to change, with overtime work as needed   •  Willing to work days, evenings, and nights, overtime, wee...

  •  Ensure that goods and services procured by EPC Contractors meet local regulations and requirements relative to scope of work, quality and schedule   •  Track record (past 5 years): Experience in PMC / EPC organisations in the field of refinery / petrochemicals industries in handling contract administr...

  •  Effectively documenting and storing data in the department’s Security Information Management System (SIMS)   •  Liaising with the alarm companies to ensure prompt response to alarm situations at Executive Officers’ residences   •  Administer the Bank’s guard management program thro...

  •  Assists with order and opportunity creation and routes through the SalesForce Process to assist AE’s   •  Communicate with AE’s via SFDC once the order has been submitted to sales coordinator for provisioning   •  Validating sale with customer (outbound calling), expectation settin...

  •  IT Application Suppoert   •  Assist project managers with the facilitation and preparation of reports suggesting cost management, generation of Cost Price Estimates (CPEs), risk assessments, and tracking against cost and schedule requirements   •  Review, suggest improvement opport...

  •  Assist with the implementation and maintenance of compensation programs to support business needs, including salary structure analysis, salary changes, job evaluation/ analysis and strong communication with assigned business partners   •  Assist in the execution of the annual merit cycle   •...

  •  Gain a strong technical and business focused understanding of Credit Suisse’s businesses and our technical implementation   •  Work effectively with team members in other locations situated globally, including NY,London,Raleigh and Poland   •  Provide subject matter expertise in so...

  •  Perform detailed analysis on production problem, engage and coordinate with different teams for resolution   •  Ensure all critical extracts are delivered within SLA period   •  Prioritize workload, providing timely update of production issues to related stakeholders   •&...

  •  Actively manage open cases/tickets and ensure that all necessary follow-up is completed to provide resolution to meet department SLA’s   •  Be a social media guru and create Knowledge Bases, blogs, wikis, and videos for colleagues and customers   •  Fluent Russian (written and oral...

  •  Maintain and develop functions in the Access database   •  Process advanced reports for the credits of the sales accreditation program   •  Coordinate with the team for data input   •  Ensure quality of data   •  Adhere to and reinforce repor...

  •  Oversees contract administration activities, with emphasis on change management, adherence to contract requirements, on-time delivery/performance, cash flow management and administrative closeout. Ensures that transactions are sufficiently documented to maintain a complete record of decisions made, actions taken and appr...