Customer Service Resume Samples and Examples

  •  Understand and demonstrate the department mission   •  Maintain a level of knowledge around the process & changes   •  Prioritize work tasks and issues   •  The ability to be hands on and take requirements gathering and project spec’ing when required  &...

  •  Develop documentation related to design and proper configuration of system components   •  This includes design and testing of the growing number of different Internet access devices such as modems, OLT’s, eMTA’s, routers, gateways, set-top boxes, and VoIP-phones for the end-users   • &...

  •  Provide policy and systems’ advice and support to Credit Executives and Client Credit Managers, including investigating ad-hoc queries, liaising with other LOB Middle Offices   •  Role requires becoming fully technically familiar with the entire GRU platform (currently 6 applications) in order to have...

  •  Assist departments in Commercial Loan Servicing, Asset Management, and Origination to handle special projects, catch up on a back log of work, deal with an influx of new loans, or meet client expectations for timing of completion of required functions   •  Participate in weekly conference calls to dis...

  •  Create new knowledgebase articles to capture new learning’s for reuse throughout the organization   •  Work experience of 2 Years and above   •  Work in 24/7 Operations   •  Learn and work on multiple programming/scripting languages as required   •&nbs...

  •  Verify AP payment request from business partners and ensure validity of all info including vendor name, invoice #, amount, general ledger account and payment authorization. Matching invoice with purchase order and submitting for payment via check, ACH or credit card. Requires thorough knowledge of CDS, ePro, PeopleSoft a...

  •  Career Gap Analysis   •  Compliant security controls. Manage the process for reviewing and routing of authorization packages as requested by the government. Generate and present metrics on the status of accreditation packages processed and the associated cycle times   •  Experience...

  •  Contract Management 3. Pricing and Budgeting 5. FAR/DFAR applications   •  Administration 4. Dealing with Public/Customers/Coworkers 6. Proposal Development   •  Experience with serving as a business advisor or key functional integrator, including aligning people, processes, and sy...

  •  Obtain Total Risk Exposure (TRE) for each application via searches of AFS, ECRIS, BOSS, Merlin, Web Profitabliity and Virtual Vault. Outline the results of TRE search via notes or printouts for underwriters   •  Monitor/update loan status in Access until financial package is given to underwriter  ...

  •  Support combat systems and other external   •  An individual contributor who provides advance remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities   •  ...

  •  To anticipate clients’ or Business Unit/LoBs’ needs, investigate the underlying causes and identify short and long-term solutions   •  Meet with aligned manager on a regular basis to discuss progress and coaching opportunities of aligned team’s specialists   •  Development experien...

  •  Great curiosity – be inquisitive and challenge the status quo   •  A confident critical-thinker that can jump into many different problems and situations and come up with tactical recommendations   •  Someone who is invigorated by delivering impact – and being able to demonstrate t...

  •  Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable)   •  MBA or other similar qualifications, with 7-10 years of experience   •  Strong knowledge of SalesForce.com and other CRP Platforms   •  Knowledge of sales p...

  •  Executes against ICG’s delivery commitment related to the Global AML PMO workstreams (Governance and Oversight, Risk Assessment, Customer Due Diligence/Know Your Customer, AML Monitoring, Remote Deposit Capture, Independent Testing)   •  Develop and implement a comprehensive data provisioning across G...

  •  Work with business leaders and HR team to conduct analysis and market competitive compensation recommendations. Evaluate industry best practices for comp philosophy by region/company. Focus on continuous improvement and refines comp philosophy to ensure equity, and efficiency. Look for efficiencies in job titling while m...

  •  Provide containment plan for new arising field issue and close loop back to QA/SPQ for long term prevention   •  Authors knowledgebase articles   •  Accurately assesses the client’s product issues or problems. Asks the client thoughtful and detailed questions and carefully listens ...

  •  Monitors systems and execution of work flow patterns for effective staff utilization   •  Establishes and maintains effective performance monitoring systems   •  Supervises agent scheduling, attendance and adherence to logged time usage   •  Monitors agent QA pe...

  •  Understanding of using Dimensions and Measures in Analysis Services (SSAS)   •  Understanding of Star Schemas and the Kimball approach to Data Warehouse development   •  Has extensive experience of delivering into transformation projects / programmes   •  Champi...