Customer Service Resume Samples and Examples

  •  Resolve customer’s issues via the telephone, email or Webex session   •  Create new knowledgebase articles to capture new learning’s for reuse throughout the organization   •  Experience dealing with various global customers, maintaining and establishing relationship with them &nbs...

  •  Lead and manage the PCS team including career development, performance management, and establish team vision and goals   •  Lead team meetings including agenda focused on learning, cross-training, team building, and sharing information and best practices across PCS and the firm   • &nbs...

  •  Monitor all key performance indicators (service, achievement, adherence, PAR, etc.), logical zones, invoice payments (ZWCI), inventory health & finished good (PF) visibility reports   •  Review capacity at all contract manufacturers (CMs) for labor and production equipment to determine feasibility...

  •  Submission of team’s expenses and co-ordination of deal expense accounts. Handle invoicing tasks/queries as required   •  Co-ordinate teams’ diaries, holiday planning and absence records   •  Experienced secretary able to work independently   •  Strong communica...

  •  Understanding of operational deliverables under guidance   •  Coordinate and assign technical resources and establish priorities based on operational and business needs   •  Monitor work environment for compliance with cGMP’s, safety and housekeeping guidelines as required by SOPs ...

  •  Challenge and drive team to operational excellence while facilitating personal growth within the organization   •  Develop capability of senior level direct reports   •  Attract, develop, and retain high performing teams in all areas within the region   •  Demon...

  •  A strong collaborative business partner including cross-functional   •  Independent & objective   •  Able to persuasively advocate for sales channel needs supported with analysis & sound business practices   •  Maintains the sales forecast and analysis f...

  •  Coordinate where necessary with BCD teams such as Client Facing Technology, IT, Project Management, Performance Solutions, Application Development and Design, Learning and Development as well as Account Management, Operational teams and Product Planning   •  Working knowledge of both Oracle and Micros...

  •  Understand customer’s viewpoint in order to design and deliver the most beneficial solutions   •  Performs routine contractual procedures requiring understanding and application of company principles, concepts, practices and standards   •  Performs contract closeout activities to i...

  •  Monitor team members’ systems activity to ensure appropriate actions, compliance with corporate and regulatory practices, and data integrity   •  Participates in special projects and support teams by providing ad hoc information and reporting. Identifies areas for process improvement and coaching oppo...

  •  Checking that all trades are booked in a timely and accurate manner by checking the trading system verses the trader’s blotter and liaising with the broker or direct with the sales force or counterpart   •  Maximize the trading book’s profitability by identifying short positions and cheap internal ava...

  •  Maintain an open door policy to meet members’ needs by addressing immediate concerns   •  Develop, implement, and maintain a tour-tracking system to engage potential members   •  Communicate with new and existing members, ensuring high quality communication   •  ...

  •  Monitor progress towards branch’s goals by running and reviewing all necessary reports   •  Follow up with all prospects using the information call script, book appointments, give tours utilizing the needs analysis form and the feature/benefit/feedback system, and sell memberships according to the Y’s...

  •  Experience in supporting GMI and associated applications   •  Very strong iSeries skills and understanding of GMI batches and ability to decipher dependencies and job configurations   •  Have troubleshooting skills and address any user concerns/issues with GMI for F&O and OTC p...

  •  Experience developing Java or C# applications   •  Linux shell scripting or PERL programming experience   •  SQL / NO-SQL / General Database experience   •  Experience in creation / maintenance of websites with associated knowledge (HTML, CSS, Java - basics) &nb...

  •  Administer, audit and provide interpretation of state/federal laws, Company leave of absence and disability policies to include Family and Medical Leave Act, ADA, USERRA and Worker’s Compensation regulations   •  Identify and set-up clinics for purposes of injury/worker’s compensation cases in new wor...

  •  Ensuring quality of management information around revenues, credit and pipeline   •  Assisting in the development of business planning (Account Management Planning & Wallet Sizing) and internal strategic projects and initiatives   •  Support the management team developing the s...

  •  Execute or manage standard operation KPI’s   •  Responsible for planning, development and execution of Sabre’s sourcing and procurement plans/activities in India in coordination and alignment with Corporate Procurement in the US. Executes strategic sourcing processes for assigned initiatives and/or ca...

  •  Series 6 and 26 or 7 and 24 licenses (or obtained through a learning agreement)   •  Provide coordination across multiple programs focused on resource allocation to meet customer requirements   •  Review, access and analyze supportability problems and their impact on system perform...

  •  Change larger amounts of data when required using standard Eaton processes   •  Perform Queue and ticket Management based on Eaton’s ITIL process   •  Work with other support team members as necessary (e.g. SD, MM, PP) to solve problems and to ensure an integrated system solution &...

  •  Experience coordinating activities to evaluate and resolve engineering related production /system problems   •  Experience interpreting engineering and planning documents in a professional environment   •  Experience with F35 Quality and DCMA processes   •  Expe...

  •  Coordinate and oversee the timely execution of sign set-up and removal for the entire store   •  Recruit, train, motivate, and develop Signing Associates to their fullest potential through coaching and feedback   •  Ensure that all policies, procedures, and standards are understood...