Training Support Specialist Resume Sample
Mose Okuneva
8005 Haylie Green,
Phoenix,
AZ
+1 (555) 541 0658
Work Experience
Training Support Specialist
08/2015
-
PRESENT
New York, NY
- The incumbent is responsible for maintaining the system that tracks Sales Reps, Sales Support Specialists and other associates that complete the self-directed learning requirements
- The incumbent works closely with the Manager and Sales Trainers to continually update and publish the universal training calendar for all stakeholders
- The incumbent is responsible for coordinating mailing of welcome letters pre-work, and agendas, for all training events
- The incumbent coordinates meeting and travel arrangements for the Sales Training Department staff and event attendees as assigned
- All necessary arrangements on-site and off-site are handled by the Training Support Specialist including but not limited to reservations, meals, breaks and equipment. The incumbent is responsible for the coordination of receptions, recognitions and graduation/award ceremonies
- Monitoring the quality of sales calls
- Assistance with training projects
- Experience in monitoring the quality of sales calls, sales knowledge and experience working in the pharmaceutical industry would be assets
- Knowledge of instructional design methodologies, training creation and facilitation
Training & Support Specialist
11/2009
-
05/2015
Boston, MA
- Methodical and organized approach, accuracy and attention to detail, concentration performing routine tasks under dynamic and emergent conditions
- Use own initiative and be proactive to anticipate business needs; also knows when to coordinate and when to refer to supervisor for assistance
- Excellent verbal and written communication skills; intermediate level of computer literacy, analysis and typing skills
- Possess the ability to adopt a flexible approach to managing challenging situations and collaborates professionally and works well as part of a team to accomplish goals
- Handle drop by’s and deskside visits ad hoc
- Prepare and conduct training services and an end of training report for shore based and shipboard events.
- Comply with supervisor assignments into the COBRATF live agent facility
- Maintains, operates and sets up video camera, VCR’s, recorders and PA system as needed
- Serve as primary point of contact for new requests, general issues, account management, troubleshooting, and occasional training for internal web and iPad content management systems
Fisma Training Support Specialist
07/2005
-
07/2009
Philadelphia, PA
- Maintain content management platforms, by working with all departments to create new content that is aligned with the system goals and consistent with design standards
- Coordinate of internal stakeholders, vendor partners, and project teams to own and resolve issues on behalf of restaurant employees
- Provide support and administration of technology platforms as primary product owner
- Experience support a medical device organization or training group
- Experience working within a Learning Management System (LMS)
- Demonstrated understanding of and experience dealing with confidential information
- Experience with and demonstration of excellent client service skills
- Detail oriented and highly organized while possessing excellent skills in follow up, verbal/written communication, and time management
- Proven ability to plan, organize and prioritize assignments
Education
Rowan University
2000 - 2005
Bachelor's Degree in Education
Professional Skills
- Plan, organize and coordinate training programs (time management skills); establish and maintain effective working relationships with individuals and groups; excellent customer service principles; decision making skills by identifying issues and comparing data from different sources to draw conclusions
- Leadership Skills as evidenced by working with individuals, groups or co-workers to set priorities, set and meet deadlines
- Decision making skills by identifying issues and comparing data from different sources to draw conclusions
- Plan, organize and coordinate training programs (scheduling management skills)
- Superior interpersonal, verbal, and written communication skills. A background in training or adult learning is helpful
- Learn new skills and adapt to changing environments
- Engaging (Passion): Demonstrate intensity, excitement and enthusiasm for the work at hand
How to write Training Support Specialist Resume
Training Support Specialist role is responsible for editing, software, training, outlook, excel, word, proofreading, sorting, microsoft, intermediate.
To write great resume for training support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Training Support Specialist Resume
The section contact information is important in your training support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Training Support Specialist Resume
The section work experience is an essential part of your training support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous training support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular training support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Training Support Specialist resume experience can include:
- Show flexibility by being able to work on multiple projects, and re-prioritize projects according to department and division objectives
- Experience in an office setting, customer service, administrative support and / or training support
- Experience with providing administrative or training support to a government client
- Experience with administrative support, including registrar or scheduling functions
- Experience providing training instruction to one or more people
- Experience in an office setting - customer service, administrative support and / or training support
Education on a Training Support Specialist Resume
Make sure to make education a priority on your training support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your training support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Training Support Specialist Resume
When listing skills on your training support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical training support specialist skills:
- Effective editing and proofreading skills
- Analytical thinking and teamwork skills
- Stand in front of a classroom and effectively teach adult learners
- Desire and ability to learn new software programs and technical skills as new needs arise
- Showing respect: Build effective working relationships wherein others feel valued for who they are and what they do
- Experience developing and maintaining training materials and training records for a manufacturing environment
List of Typical Experience For a Training Support Specialist Resume
1
Experience For Training & Support Specialist Resume
- Strong interpersonal and communication skills, able to work well with a wide range of people with diverse cultural background, including surgeons and medical representatives
- Lifting motion or lifting objects more than _10_ pounds
- Maintain Standard Work format. Teach, coach and assess the writing/reviewing/updating of standards throughout the factory
- Assist with identifying, researching, and resolving technical or end user challenges
- Support assistant manager, participating in the process of prototyping and creating
- Travel in support of position requirements, to include attending seminars for professional development to enhance maintenance knowledge of training equipment
- Assist with non - clinical questions regarding exams and services, training completion and portal navigation
2
Experience For Lead Training Support Specialist Engineering Technician Resume
- Provide front-line support to clients including responding to client telephone calls and email support tickets
- Knowledge of, and ability to apply, new and emerging training and instructional methodology, techniques and principles
- Knowledge of, and ability to apply, specialized technical and management training and learning management programs
- Facilitate group meetings and training workshops
- Provide assistance on retrieval of missing or incompletion components or documentation
3
Experience For Fisma Training Support Specialist Resume
- Escalate calls regarding clinical issues / concerns or complex issues to the appropriate internal or external department staff
- Provide assistance on retrieval of missing or incomplete components or documentation
- Create, review and continually improve training support materials, tutorial videos, user manuals and technical documentation
- Provide post-training client support
- Competency in office software programs (Word, Excel, Outlook, etc.)
- Expert user in Excel and database management
- Coordinate trainings in a timely manner with consideration for patient specific requirements
- Ensure contractual agreements are met with all trainers that are utilized
- Administrative tasks and projects as assigned
4
Experience For Technical Training Support Specialist Resume
- Review training paperwork for completeness and accuracy and data enter key elements from training paperwork into TIMS and email Healthcare Form to the Account Executives
- Design, develop, implement and evaluate functional/technical training programs that result in improving measures using standard work while consistently maintaining high product quality
- Develop and execute the Standards audit/assessment process within your area of responsibility
- Teach, coach and assess the development OPLs (One Point Lesson) methodology to their area of responsibility
- Proficiency with Microsoft Office Products, including Outlook, Word, Excel (Pivot tables, Formulas, updating spreadsheets), and PowerPoint for developing, presenting and updating training materials
- Provide initial education and training for provider contacts and medical practitioners telephonically and / or electronically in regard to: examinee and provider responsibilities, electronic or paper document completion, service requirements and Provider Portal navigation
- Determine the need for refresher training based on analysis of prior practitioner / provider trainings, recent appointment history and any noted issues and/or errors and escalate to Medical Provider Education (MPE) Specialist
5
Experience For Therapeutic Training & Support Specialist Resume
- Assign appropriate training codes to provider contacts and practitioners, when applicable
- Determine need for corrective training based on analysis of check-listing reports per contract supported by network provider as well as via issues identified by interdepartmental communications; route tasks to Specialist and Nurse Educator personnel for follow-up as appropriate
- Answer MPE department queue line calls
- Assist with non-clinical questions regarding exams and services, training completion and portal navigation. Escalate calls regarding clinical issues / concerns or complex issues to the appropriate internal or external department staff
- Monitor department reports and assign follow-up when appropriate
- Determine the need for refresher training based on analysis of prior practitioner / provider training, recent appointment history and any noted issues and / or errors and escalate to Medical Provider Education (MPE) Specialist
- Determine need for corrective training based on analysis of check - listing reports per contract supported by network provider as well as via issues identified by interdepartmental communications
6
Experience For Senior Training Support Specialist Resume
- Demonstrate, present, understand, and teach effectively before groups
- Establish and maintain effective working relationships with internal staff, campus units, and alumni
- Operate a variety of audio-visual technology
- Working knowledge of Instructional Design, tools, processes, etc
- Route tasks to Specialist and Nurse Educator personnel for follow - up as appropriate
7
Experience For Logistics Training Support Specialist Resume
- Configure web sites, populate content, and set up user accounts
- Configure user accounts and templates on various products
- Train clients on eSolutions products in person and through webinars
- Provide customer service assistance, including but not limited to, answering phones, troubleshooting customer’s training issues and coming to a solution; directing the customer to the appropriate party and documenting calls and request for process improvement and/or statistical reporting
- Assemble training and vendor materials upon request and ensure material is compliant with DES standards, practices and protocols, this includes keeping all training material current and filed in their designed folders within the system
- Provide administrative support for training projects
- Knowledge of, and ability to apply, research methodology as applied to the field of training and instruction
8
Experience For CRM Training & Support Specialist Resume
- Maintain training areas
- Perform seasonal site maintenance as needed,
- Operate and maintain (performing daily PMCS) equipment such as pumps; 10K, 6K and 4K forklifts; and various POL vehicles from the 1200 USG tanker to 7500 USG tanker
- Class-A Commercial Driver’s License (CDL) with HAZMAT endorsement
- Capable of receiving Government provided training and licensing on the operation and maintenance of multiple U.S. Army wheeled tactical vehicles, trailers and associated equipment
- Operate and maintain (performing daily PMCS) equipment such as pumps; 10K, 6K and 4K forklifts; and 5K/7.5K tankers
- Experience of Bose products would be advantageous
9
Experience For Application Training & Support Specialist Resume
- Perform seasonal site maintenance
- Perform equipment maintenance and accountability of all assigned equipment and bulk class III fuel received, stored, and issued/transferred within the facility
- Perform drain network system maintenance; facility fuel spill response; fuel receipt and issue (to and from tankers and rail tank cars); storage tanks sampling and gauging; pipeline leak repair; Inland Petroleum Distribution System (IPDS) pipeline cutting and grooving, and pipeline leak detection/inspection
- Class- A Commercial Driver’s(CDL)License
- Intermediate computer skills including Microsoft Office programs such as Microsoft Excel (general navigation, data entry and sorting data in columns), Microsoft Word (creating and editing documents), and Microsoft Outlook (email and calendar)
- CAC (Common Access Card) or the ability to obtain within 90 days of hire
- Travel up to 20% of the time (on location group events based on business needs)
10
Experience For Training Support Specialist Resume
- MedNet or other healthcare data base systems
- Multi - task, meet tight deadlines and problem solve in a fast - paced environment
- Basic knowledge of Microsoft Word and Outlook required
- IT - high level of competence, in areas such as Microsoft PowerPoint or equivalent is essential
- Accept mistakes to learn and improve
- Competitive salaried position
- Public relation techniques
List of Typical Skills For a Training Support Specialist Resume
1
Skills For Training & Support Specialist Resume
- Establish and maintain effective working relationships with individuals and groups
- Maintain effectiveness when experiencing major changes in work tasks or the work environment
- Experience with using AGILE
- Demonstrated sense of urgency, calm demeanor, and ability to work in a fast-paced, changing environment
- Demonstrate a positive, ‘can do ‘attitude in carrying out responsibilities and opportunities
- Excellent customer service principles
- Skilled in oral and written communication. Ability to gather, develop, and analyze a variety of data and make recommendations based on analysis
2
Skills For Lead Training Support Specialist Engineering Technician Resume
- Experience managing an electronic Learning Management System
- Experience in facilitating Job Analysis tools and workshops
- Experience with Curriculum and Instructional Development theory and implementation for technical training
- Knowledge / experience with adult learning principles
- Experience working on customer site
- Experience with supporting educational activities in a support role
3
Skills For Fisma Training Support Specialist Resume
- Experience with fundraising (CRM) database systems (ex: Blackbaud)
- Experience in Horticulture or related discipline is desired
- Experience with website software such as WordPress
- Former E5 with five (5) years military experience in MOS 92F
- Demonstrate resourcefulness and ability to take initiative in development and completion of projects with deadlines
- Training principles; the nature of the learning process; the literature and trends in the area of training; training strategies and methods
- Filing systems; phone systems; organization and tracking systems
- Working knowledge of HRIS and ERMA systems
4
Skills For Technical Training Support Specialist Resume
- Develop, execute, teach, coach and assess a Performance-Based Training (PBT) program within the Hackettstown manufacturing plant, utilizing the ADDIE model
- Work closely with the Training Lead and another training support resource
- Become a Master Trainer by completing the Master Trainer Program training and assessments
- Take prompt action to accomplish objectives and goals beyond what is required by being proactive
- Business writing principles, practices and tools
- Be highly flexible, with the ability to execute well in rapidly-evolving organization
- Be willing to quickly learn new systems and take on additional responsibilities within the team
5
Skills For Therapeutic Training & Support Specialist Resume
- Facilitate all trainings to bring to completion within 4 days of delivery
- Complete all document imaging and database requirements for each contracted trainer
- Utilize database to monitor trainers, trainings, and training paperwork
- Manages training courses, participation and reports in learning management system and TempHelp; trends data, produces transcripts and makes recommendations on courses of action to make improvements
- Adjust priorities to meet deadlines
- Conducts internal training audits and completes an annual review of training procedures and processes, and accreditations; conveys results and recommendations
- Maintains T&D SharePoint, employee communications and T&D shared drive
- Captures employees' status in development programs through conducting follow up phone calls and sending emails to employees to populate Individual Development Plans, guide Field Leadership Development Program Associates, and provide inputs to Succession & Talent Planning
6
Skills For Senior Training Support Specialist Resume
- Designs training materials for face to face and online consumption in response to business needs and consistent with industry requirements and best practices. On a recurring basis, audits existing content for relevance, quality and effectiveness; enhances content to meet industry, business, and customer requirements
- Ensures training and testing facilities are properly set up with equipment and training materials; provides general support to Training & Development team as needed
- Work closely with client subject matter experts and functional team members to create instructor led and web based training materials to support an Oracle Financials implementation
- Two years of responsible administrative experience
- Identify and understand issues, problems and opportunities
7
Skills For Logistics Training Support Specialist Resume
- Common software applications (MS Office, Internet Explorer, Outlook, etc.)
- Administrative and management practices
- Be able to travel in and out of state
- Sit or stand at a computer/desk workstation for extended periods of time
- Qualify and maintain eligibility/certification under the Contract Employee Reliability Program (CERP)
8
Skills For CRM Training & Support Specialist Resume
- Experience Instructional Systems Design, Curriculum Development, Technical Writing or relevant experience in military (preferably Navy) learning and development
- Experience with TIMS, JDE and Imaging Systems
- Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Knowledge of military and civilian training programs principles, practices, and procedures related to officer, enlisted and civilian Professional Development
- Knowledge of methods, principles, practices, resources and programs related to Civilian Development education and Training Programs
- B CDL Drivers License required
- Able to write routine correspondence
- Identify and analyze problems, and statistical data, conduct research, summarize results, and make appropriate recommendations
- Use a variety of computer software programs (e.g., PowerPoint, Excel, Word, etc.)
9
Skills For Application Training & Support Specialist Resume
- Work with all levels of personnel; internal and external. Knowledge of basic budget preparation as it applies to preparing and operating expenditure training budgets
- Experience managing training cycles (assess needs, plan, develop, coordinate, monitor and evaluate)
- Vocational or Technical Training / Education in a Medical related field
- Comfortable delivering briefings to groups of 25 people
- Interact and influence all organizational levels; open to change and input from diverse workforce – is this the right place for this?
- Intermediate computer skills including Microsoft Office programs such as Microsoft Excel (general navigation, data entry and sorting data in columns), Microsoft Word (creating and editing documents) and Microsoft Outlook (email and calendar)
- Obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
- Obtain an Common Access Card (CAC)
10
Skills For Training Support Specialist Resume
- Knowledge of medical and dental terminology
- Multitask, meet tight deadlines and problem solve in a fast-paced environment
- Government HR or workforce development background
- Knowledge of Navy organizations, structure, and culture is desired
- ICAgile Certified Professional (ICP) Certification
- PMI Agile Certified Practitioner (PMI-ACP) Certification
- Kirkpatrick Four Levels Certification
- Certified Associate in Project Management (CAMP) Certification
- Work closely with client resources and the Training Lead and other training support resource to develop instructor led and web based training materials while using UPK
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