Training Program Manager Resume Sample
Orpha Erdman
481 Teresa Crest,
San Francisco,
CA
+1 (555) 186 8433
Work Experience
Training Program Manager
10/2016
-
PRESENT
Chicago, IL
- Coordinate with cross functional teams to plan and deliver continuing education for channel audiences
- Create and implement project plans, identifying key tasks, timelines, and persons responsible for accomplishing the overall project as well as independent deliverables
- Create strategic plans with Channel leadership to increase market share with the channel community
- Achieve objectives by contributing information and recommendations to strategic plans and reviews
- Enhance department and organization reputation by accepting ownership for accomplishing new and different requests
- Act as liaison with the GSSE team to ensure successful implementation of projects
- Ensure programs executed are competitive, holistic, and are introduced timely with global alignment
Senior Training Program Manager
10/2013
-
07/2016
Boston, MA
- Assist with problem resolution; determining improvements; implementing change
- Measure effectiveness of the channel strategy & programs and implement improvements
- Integrate partners into the planning and execution of Polycom training programs focused on overall partner enablement
- BA or BS in the field of training, education, business or finance, and/or job related work experience
- Curriculum development and delivery of a variety of educational programs for diverse audiences
- Related job experience pertaining to corporate training (banking or in the financial industry), and/or banking operations (with a preference for experience in branch banking and administrative support)
- Experience managing a comprehensive business line training program
- Experience in developing curriculum, course content and related materials
Global Training Program Manager, Echo & Alexa
11/2009
-
07/2013
Chicago, IL
- Excellent writing skills, with emphasis on good grammar, spelling and proofreading skills, and the ability to express oneself clearly and effectively
- Excellent presentation skills, with emphasis on being comfortable speaking in front of a group and being able to express oneself professionally in a clear, easy to follow and engaging manner
- Proficient in virtual design and delivery software (e.g., WebEx, Live Meeting, Go To Meeting, Spark, etc.)
- Excellent people skills with a strong desire and ability to work independently as well as part of a team
- Learn quickly, ask questions, take instruction constructively and be flexible in doing assorted tasks
- Valid driver’s license, access to a vehicle and liability insurance is required
- Extensive experience creating, managing, and executing curriculums
Education
Westfield State University
2004 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Excellent written and verbal communication skills ; Effectively communicates at all levels
- Excellent communication and influencing skills, experience working with global virtual cross-functional and external partners
- Experience managing training programs for soft and technical skills
- Strong relationship management skills, including competency in vendor management and cultural awareness
- Strong written and verbal communication skills; knows how to drive understanding
- Excellent project management and ongoing program management skills
- Excellent coordination, scheduling, attention to detail and organization skills
How to write Training Program Manager Resume
Training Program Manager role is responsible for training, interpersonal, facilitation, organization, design, planning, presentation, leadership, research, consulting.
To write great resume for training program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Training Program Manager Resume
The section contact information is important in your training program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Training Program Manager Resume
The section work experience is an essential part of your training program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous training program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular training program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Training Program Manager resume experience can include:
- Demonstrated experience with MS Office, and strong skills with MS Office
- Present information effectively to various audiences and communicate effectively both orally and in writing
- Excellent communication and interpersonal skills to inspire and influence employees at every level to embrace compliance initiatives
- Evaluate the effectiveness of training delivery, post training skills assessments, and practical application exercise
- Proven project management, planning & organizational skills
- Excellent oral and written communications skills applicable at all customer and company organizational levels
Education on a Training Program Manager Resume
Make sure to make education a priority on your training program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your training program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Training Program Manager Resume
When listing skills on your training program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical training program manager skills:
- Strong client management skills: ability to effectively manage relationships, build trust, and
- Strong attention to detail and ability to prioritize effectively and delegate responsibly with effective oversight
- Solid analytical skills including defining, measuring, analyzing, and communicating key performance indicators
- Design and deliver learning programs including onboarding, sales skills, customer service, skill certification, product, systems, and store operations
- Validated Project Management skills required
- Demonstrated ability to pick up new skills quickly
List of Typical Experience For a Training Program Manager Resume
1
Experience For Senior Training Program Manager Resume
- Outstanding communication skills, with the ability to collaborate cross-functionally within all levels of the organization
- Outstanding interpersonal skills; ability to directly interact with global stakeholders from diverse cultural backgrounds
- Applies project management experience for medium to large complex projects; planning, prioritizing and organizing tasks and key responsibilities
- Education and adult learning experience and years experience in adult education and learning
- Proven and demonstrable experience pertaining to instructional delivery and training facilitation to data center operations (DCO) staff
- Experience using Learning Management Systems (LMS), SharePoint and similar tools. Experience with the Cornerstone LMS is particularly helpful
- Extensive skills in MS Office (PowerPoint, Word, Excel)
2
Experience For B Technician Training Program Manager Resume
- Proven experience working with industry tools including Salesforce, Marketo, and online analytics packages
- Scheduling and coordination experience
- Prior success developing and delivering (including facilitating) training solutionsacross all levels and functions within the organization
- Prior success developing and delivering (including facilitating) training solutions across all levels and functions within the organization
- Exposure to or experience using e-learning software (Articulate Storyline 2, Camtasia, or similar), Cornerstone LMS (or similar), and conferencing tools
3
Experience For Global Training Program Manager, Echo & Alexa Resume
- Coach, mentor and manager training Subject Matter Experts to understand the training needs and support development of an effective training delivery model
- Leadership experience involving training applications
- Administer post-training surveys and impact tracking tools to evaluate effectiveness and deliver reports to management
- Experience in providing analysis, evaluation and review of training for people who support individuals with developmental disabilities
- Experience of independently designing and delivering large scale programs across levels
- Experience in marketing or digital advertising
- Experience in developing and implementing strategies for competency development
- Demonstrated exposure of instructional design authoring tools, and learning management system administration
- Experience in developing job aids, facilitation guides, web based materials and/or other training materials
4
Experience For Technical Training Program Manager Resume
- Experience developing and managing curriculum
- Demonstrated expertise in developing and implementing comprehensive development plans
- Identify, define, track, and assess through impact metrics, the effectiveness of training, and implement suggestions for improvement
- Submarine training instructor experience (Ashore and Afloat)
- Background in technical support delivery or experience working in complex, global IT support environments
- Design product training certifications for Sales and Account Managers to implement product knowledge and sales and service effectiveness
5
Experience For Global Internal Technical Training Program Manager Resume
- Experience working in a Sales Enablement capacity
- Professional experience in marketing programs, events, marketing communications, field/partner marketing, preferably in high-technology
- Evaluate and monitor the development and effectiveness of these programs
- Advocate for a high quality physical and virtual classroom experiences for Amazon’s internal technical and non-technical talent
- Analyze both quantitative and qualitative feedback from students and teachers who have experienced case method teaching and report insights from this analysis
- Submarine Warfare Qualified with operational experience as a watch team leader in the Anti-Submarine Warfare Mission Area
- Experience developing and implementing meaningful and impactful curriculum for a B2B enterprise company
- Strong technical understanding of networking technologies, related enterprise services, and best practices for enterprise network management
6
Experience For Retail Banking Training Program Manager Resume
- With collaboration from CEE leadership, take care of the strategic planning, prioritization, and portfolio management of all training program initiatives
- Identify, assess, and prioritize training needs across the entire organization
- Experience delivering projects, programs, or initiatives, preferably within an enterprise environment
- Working knowledge of RCWs and WACs governing training standards and/or DDA service program training requirements
- Understanding of cultural selling differences between Japan, China, Korea, India, ANZ and the rest of APAC
- Willing to roll up their sleeves from program management to logistics to creating content to diving deep into data
- Conducting and maintaining needs analysis mechanisms that uncover training opportunities
7
Experience For Security Awareness & Training Program Manager Resume
- Solve problems and produce solutions by critically thinking, collecting and analyzing data, and identifying alternatives when circumstances change
- Develop and execute the training program for Sales & Service teams, including onboarding and continued development training
- Creating, managing and reporting on training program metrics
- Use a variety of methods, including surveys and direct interviews, to understand and integrate customer sentiment into new and existing training initiatives
- Manage training implementation tasks including execution administration in accordance with Government training strategy
- Lead projects providing clear timelines throughout, communicating with partners, and selecting appropriate measures for implementation
- Knowledgeable of welding processes, certification codes and standards, blueprint reading and shop math
8
Experience For Channel Training Program Manager Resume
- Work to develop an online teacher-training program using innovative educational technology platforms
- Develop a thorough understanding of existing efforts to measure and assess the efficacy and impact of particular pedagogical techniques
- Lead our training delivery programs that support Fitbit’s Customer Service department goals including key performance indicators
- Lead a diverse working group chartered with the development of training solutions for antisubmarine warfare combat systems for both Submarine platforms
- Research and review emerging technology solutions related to on-board training
- Propose methods for government consideration and execute a strategy for delivering embedded training tools as part of the AxB program software delivery cycle
- Craft and develop new training initiatives for new hires and ongoing technical and professional development
- Liaison to the Government’s training Integrated Product Team/Working Group
9
Experience For Sales Enablement Training Program Manager Resume
- Assess products and services to include developing training needs
- The incumbent is responsible for developing a system to maintain the curriculum and deployment of revised training materials
- The incumbent is responsible for auditing and evaluating the instructors
- Designs, facilitates and deploys learning programs, web based training, performance support tools, job aides, etc
- Modifies or creates course materials and training manuals to meet specific training needs as new releases or product enhancements are released
- Expertise in delivering training to adult learners in cross-cultural environments
- Adept at understanding customer needs and facilitating discussions with various stakeholders
10
Experience For Nurse Assistant Training Program Manager Resume
- Manage and customize training content to meet a variety of global needs and track compliance to these training materials
- Performs training needs analysis for projects and courses, in close collaboration with subject matter experts and key business stakeholders and SME’s
- Plan and help facilitate a training program for teachers
- Work closely with teachers and schools to understand professional development standards for training
- Coordinate with testers and provide testing support
- Manage development and develop Instructor Led Training course material to include
- Work closely with Sales Leadership to assess training goals and needs across audiences; recommend and implement solutions accordingly
List of Typical Skills For a Training Program Manager Resume
1
Skills For Senior Training Program Manager Resume
- Strong interpersonal and presentation skills coupled with extraordinary written and verbal communication skills
- Four or more years of experience in a training role managing programs or similar experience
- Demonstrated experience developing engaging presentations and material
- Leadership and management skills to work with the entire Fitbit training partner ecosystem to ensure compliancy and excellence
- Work effectively across multiple internal groups to influence and drive the development of training content and programs
2
Skills For B Technician Training Program Manager Resume
- Six months experience working directly with people with developmental disabilities and/or 6 months supervisory experience
- Strong project management experience with the ability to lead multiple projects within tight timeframes
- Training experience for an Air Force military personnel or pay system
- Experience planning, designing, developing, testing, and implementing Full Oracle UPK capability
- Experience developing and delivering training in accordance with Air Force training standards
- Demonstrated success in developing, executing and sustaining global Instructor Certification programs
3
Skills For Global Training Program Manager, Echo & Alexa Resume
- Experience with writing sales training plans and role-play for sales or technical training
- Experience implementing and managing training programs
- Knowledge of the latest learning technologies, and experience with learning management systems and e-learning development tools
- Experience collaborating with engineering, product management, and SMEs in supporting organizations as part of the software development and delivery process
- Perform detailed needs assessments, translating business needs into effective and engaging training programs
- Experts in adopting the DOD Advanced Distributed Learning(ADL) Experience Application Program Interface (xAPI)
- Able to evaluate sales content appropriateness for different levels of sellers and have experience using training management tools
- Experience using graphics editing software such as Photoshop, Illustrator, and Pixelmator
4
Skills For Technical Training Program Manager Resume
- Experience developing online interactive training products
- Experience managing training in multiple sites
- Experience using computers including email and MS Office Suite
- Experience providing training reports and analysis
- Demonstrated knowledge with a variety of instructional media (including instructor-led, online, and virtual instructor-led training (VILT)
- Develop and implement contracts and/or working agreements with outside entities for the provision of provider training and effective performance
5
Skills For Global Internal Technical Training Program Manager Resume
- Demonstrates excellence in influencing, teamwork, project management, negotiation and leadership
- Successfully manages competing priorities
- Engage with vendors for delivery of select associate level programs and setup governance mechanisms for tracking coverage and effectiveness
- Demonstrates excellence in influencing, teamwork,project management, negotiation and leadership
- Navy Training instructor experience (Ashore and Afloat)
- Demonstrated leader with track record and training background
6
Skills For Retail Banking Training Program Manager Resume
- Successful track record as effective Program & Project Manager, responsible for coordinating multiple projects
- Demonstrate flexibility/adaptability to change to succeed in dynamic sales and results-focused environment as a member of a high performing enablement team
- Knowledge and experience in adult learning principles
- Experience working with 3rd party providers in or outside of Apple
- Experience of having worked with stakeholders across geographies and cultures
- Experience working in high tech and fast-paced corporate environment
- Demonstrate the ability to listen actively and get insights into the enablement possibilities with customers and teammates alike
7
Skills For Security Awareness & Training Program Manager Resume
- Previous customer support site work experience
- One year of experience in direct care
- Developing, maintaining and growing the Adobe Security Awareness Training and Knowledge Base
- Creating and maintaining a security mentoring program
- Maintaining a reporting system to track and analyze use of training program
- Understanding of the Continuing Training and Qualification System
- Creating a scalable security champions program across Business Verticals, allowing opportunities for interaction, feedback and growth
- Researching and determining curriculum content
- Managing the computer-based-training (CBT) content
8
Skills For Channel Training Program Manager Resume
- Keeping training material current, interactive, easy to access, consistent and of maximum quality
- Understanding of the Personal Qualification Standards
- Developing talent, especially Instructors and program managers
- Understanding to safeguard sensitive, confidential information, documents, and client information
- Responsible for developing, refining and implementing talent, engagement and assimilation/on-boarding programs
- Multiple DHS/FEMA training resources and processes for acquiring federally sponsored training opportunities
- Build capacity for the curriculum offerings by assessing demand, setting up facilitator pools and scheduling sessions across geographies
- Knowledge and understanding of adult learning theory, instructional design methodologies for classroom, self-guided and virtual training delivery methods
9
Skills For Sales Enablement Training Program Manager Resume
- Partnering with key contacts across Business Verticals, both internal and external to Adobe, to enhance, support and foster a Security Culture mindset both company-wide at Adobe and throughout the greater external security community
- Identifying, coordinating and working with resources such as subject matter experts, security champions and a variety of product teams: contacting members, setting up meetings, providing guidance, and tracking task completion
- Working with other Security team members to coordinate planning between projects
- Defining and analyzing metrics to measure and improve the program’s impact
- Adult learning theories and alternative methods of teaching
- Enable solutions that scale and drive the highest organizational leverage by exploring usage of technology enabled solutions on an ongoing basis
10
Skills For Nurse Assistant Training Program Manager Resume
- Own end to end delivery of the L&D curriculum for the emerging technology business that enables operating at scale and growth
- Expertise in developing video and screencasts for training
- Lead a team of training manager/s and hourly trainers including their deployment, development and productivity
- Basic usage of publishing tools including Pages and Word
- Knowledge of training administration policies and procedures, and training resources programs, principles and policies
- Well versed in Training Analytics with a specialty in learning management measures
List of Typical Responsibilities For a Training Program Manager Resume
1
Responsibilities For Senior Training Program Manager Resume
- Demonstrated experience with learning management systems (LMS’s), basic learning technologies (e.g., webinar tools), and MS Office
- Valid driver’s license in order to operate a state vehicle or to transport individuals living at KNI
- Oversee rotating group of support training facilitators and provide guidance and training surrounding effective training techniques
- Experience in delivering web-based training and e-learning content
- Extensive experience in sales training and instructional design
- Experience in an L&D, Sales Training, program management or operations roles
- Effective program development and managing complex situations
2
Responsibilities For B Technician Training Program Manager Resume
- Experience with Army training and MDMP
- Postgraduate in HR / allied areas with at least 7+ years' experience in Learning and Development
- Experience of having worked with stakeholders across geographies
- Experience of facilitating programs for managerial / leadership level audience
- Related work experience (L&D, Project Management)
- Self-motivated and creative, with the demonstrable ability to multi-task and operate successfully under tight deadlines and time pressure
- Experience, including managing large projects
- Managing training projects and teams within Fortune 500 companies
3
Responsibilities For Global Training Program Manager, Echo & Alexa Resume
- Work with Facebook’s learning team to operationalize legal & regulatory training offerings
- Provide guidance regarding training and development practices, policies, and procedures to operations leadership
- Model best practices and lead the training efforts towards a set of uniform standards in the delivery of provider training
- Passion for technology, teaching, and improving the marriage of the two
- Assist the training team in building content which supports organizational objectives and stays in line with Red Hat's internal culture and values
- Manage the use of feedback surveys to guide analysis and decision making around training development and opportunities for improvement
- Coordinate/schedule training and assist with other training administration and management processes
4
Responsibilities For Technical Training Program Manager Resume
- Available as a consultant to AHS and AHS facilities regarding best practice for nurse training
- Building and leading teams
- Develop communication process to promote and market training opportunities to the Risk
- Partner with vendors as well as GST’s global development team to outline and develop training programs
- Facilitate collaborative, cross-functional decision making
- Identify training issues and implement processes to address those issues; develop program specific statewide policies and procedures
- Manage the implementation of technical assistance for residential providers by working collaboratively with regional management and staff
- Establish curriculum and culture of learning within the support team
5
Responsibilities For Global Internal Technical Training Program Manager Resume
- Provide side-by-side feedback and coaching for Managers
- Knowledge of online advertising industry (media sales)
- Framiliarity with the tenants of instructional design including but not limited to the ADDIE process
- Adapt to frequently changing conditions, situations, and problems of a diverse nature
- Supervise staff and other training professionals
- Incorporate alternate methods for training deliveries
- Advanced business and financial planning acumen
- Advanced understanding of technology
- Own end to end delivery of the L&D curriculum for the business that enables operating at scale and growth
6
Responsibilities For Retail Banking Training Program Manager Resume
- Drive change management initiatives across geographies that are aimed at creating awareness and adoption of the L&D curriculum for the business
- Engage with business leaders and managers to understand capability building requirements, design solutions and deploy as part of the curriculum
- Promote the usage of technology enabled training solutions
- Appreciates nuances in engineering space
- Federal and state laws pertaining to assigned program and related programs
7
Responsibilities For Security Awareness & Training Program Manager Resume
- Works in a fast paced and changing environment
- Law Enforcement Teaching
- Manage LiVefire Masters’ Course logistics worldwide
- Manage administration of regular “Connection with HR Services” (CwHRS)trainings, which mirror the format of Amazon’s Customer Connection (C2FC/C2CS) trainings - with the goal of building trust among partners and customers, and helping them more skillfully leverage our services
- Proficient in content delivery for basic business systems (i.e. SFDC, SOP’s, SharePoint sites, etc…)
- With input from employee’s management, schedule training opportunities/ refresher training that fit with the technician’s needs to balance customer commitments
8
Responsibilities For Channel Training Program Manager Resume
- Develop a review process related to “grandfathering” CHWs to assure that they have met MiCHWA’s core competency-based experience standards, and conduct these reviews
- Work with community colleges, community organizations, employers and trainers to fully develop and implement MiCHWA’s “train the trainer” master trainer program to assure that enough qualified trainers are available to offer MiCHWA approved training, statewide
- Develop and implement MiCHWA’s CHW Continuing Education program, in coordination with MiCHWA’s Education and Workforce Development Work Group and community, health and human service organization partners
- Develop creative training solutions, both face-to-face and virtual solutions, for delivery to a large audience, making learning an unforgettable experience
- Plan, direct, and coordinate learning objectives and instructional strategies; including developing the best methodologies for training delivery
- Provide oversight on the mandated compliance training programs to ensure that the programs are developed in coordination with established standards and are properly tracked within employee profiles
- Develop standardized adult learning principles and programs for targeted audiences
- Select and monitor internal trainers (if applicable) to deliver consistent training programs and services
- Work with DDA program managers, consultants and providers in the development of training curriculums, training materials, competency tests, and criteria for trainers; develop and present trainings for providers when requested
9
Responsibilities For Sales Enablement Training Program Manager Resume
- Design and implement metrics to measure training programs’ impact, effectiveness, appropriateness, and utility. Measure and report on the effectiveness of technical sales training investments
- Develop a deep understanding of China’s training business and act as primarily marketing contact, including regular participation in team calls, in-person meetings, and planning sessions
- In a program or project management role
- In an instructional design role, training development role, technical writing role, or equivalent software industry experience generating learning content for software users
- Proven project management skills and the ability to execute on complex initiatives and deliver on time, on-budget, and consistent with overall strategies. Relies on a practical, deliberate approach to manage his or her work
- Highly self-organized with a proven ability to prioritize activities, effectively handle ambiguity, and manage deliverables to completion in a high-pressure environment
10
Responsibilities For Nurse Assistant Training Program Manager Resume
- Exposure to web technologies and development, such as JavaScript, HTML,CSS, and REST web services
- With input from employee’s management, schedule training opportunities/ refresher training that fit with the technician’s needs to balance customer commitments
- Develop effective and on-going communications with regional field sales and regional marketing teams to determine region specific training needs of field representatives and channel partners to drive customization of training programs to meet the region specific needs including
- Create a system for teacher training and development in case method teaching in part by developing new teacher-training materials for case-method instruction
- Create tools for gathering and assessing survey information from participating high schools in order to strengthen our ability to gain insight from the experiences of participating teachers and students
- Help to manage the flow of information from the field to the HSCMP team and develop tools for transparent reporting
- Maintain Instructor Competency Model
- Conduct Health Checks at all Fitbit sites to ensure compliance to the Instructor Certification program
- Meet assigned deadlines and delivery schedules
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