Field Training Manager Resume Sample
Bridget Hettinger
64986 Halvorson Springs,
Chicago,
IL
+1 (555) 592 9697
Work Experience
Field Training Manager
02/2018
-
PRESENT
Philadelphia, PA
- Research, develop and continuously improve training programs and curriculum for new and existing store personnel, in collaboration with business partners, particularly instructional designers
- Design and implement training evaluation processes to determine training impact and effectiveness
- Champion the marketing specialist and third party training programs to reinforce product knowledge and selling best practices for store personnel
- Manage the retail training delivery function. Audit field training to ensure consistency in the delivery of training programs, facilitate train-the-trainer instruction for regional trainers, develop and produce annual timelines/calendars for training implementation and conduct training classes when necessary
- Demonstrate the Company’s Core and Growth Values in the performance of all job functions
- Coordinate and facilitate customized regional training programs for field sales teams to improve job related competencies and in-depth knowledge of Eisai Oncology portfolio
- Compile and deliver training materials for necessary field-based trainings including but not limited to new hire training, new product training, and knowledge/skill building trainings
- Manage and conduct the initial training and continuing education of the sales force, as related to technology, new hire on-boarding, compliance training, various reporting systems etc
- Manage communication and information exchange to and from the Sales Training team and field-based sales team members
Field Force Excellence & Training Manager
05/2011
-
08/2017
Boston, MA
- Assess and report additional training needs based on insights from field trainings and interactions with the sales team
- Monitor regional market trends and assess impact on Eisai Oncology customers and sales team training needs. Communicate insights to Regional Business Leaders and Sales Training team
- Drive company leased vehicle to sales training programs. When necessary, travel overnight
- Comply with all Eisai promotional and administrative policies and applicable law
- Experience in pharmaceutical training facilitation
- Strong understanding of Oncology therapeutic area and current trends
- Strong understanding of pharmaceutical industry procedures and regulations
- Previous pharmaceutical management experience (direct or indirect leadership) desired
- Superior sales, product and disease state expertise
Senior Field Training Manager, Robotics
08/2004
-
12/2010
Detroit, MI
- Strong desire to coach, mentor and develop new hires and peers
- Possess strong leadership skills, initiative and business planning skills
- Demonstrated commitment to and understanding of broader organization objectives and positive mindset
- Assists the franchise property with all conversion and opening activities
- Collaborates and assists with the development and ongoing updates of facilitator and participant guides, such as job aids, checklists, tests, communication templates, etc. Participates in the design of testing materials to measure learning progress and evaluates the effectiveness of individual programs
- Conducts webinar virtual calls and training on various brand and standards areas of focus
- Provides operations insight for new training initiatives to help ensure accuracy and brand-wide adoption
Education
Strayer University - Anne Arundel Campus
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- High level of communication, influencing skills and persuasion skills
- Strong leadership skills, ability to communicate effectively with senior level leadership and drive training initiatives
- Strategic thinking, excellent coaching skills and influencing without direct authority
- Demonstrate executive maturity in all facets of business including meeting etiquette, communication style and presentation skills
- Demonstrated knowledge of the selling process and selling skills
- Strong analytical and business planning skills as well as an ability to manage multiple projects/initiatives simultaneously
- Solid project and time management skills, including the ability to prioritize and manage workflow
How to write Field Training Manager Resume
Field Training Manager role is responsible for training, leadership, presentation, events, analysis, retail, learning, facilitation, development, marketing.
To write great resume for field training manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Training Manager Resume
The section contact information is important in your field training manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Training Manager Resume
The section work experience is an essential part of your field training manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field training manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field training manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Training Manager resume experience can include:
- Demonstrated consulting and diagnosis skills – familiarity with ADDIE method
- Personal relationship building and listening skills
- Demonstrated knowledge and experience with eLearning techniques, strategies, and development
- Collaborative, team building skills. Ability to lead and direct team projects
- Demonstrated effectiveness in working with personnel from all levels of the organization
- Exceptional motivational, interpersonal, customer service and leadership skills
Education on a Field Training Manager Resume
Make sure to make education a priority on your field training manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field training manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Training Manager Resume
When listing skills on your field training manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field training manager skills:
- Strong leadership skills with past leadership responsibilities
- Strong presentation, platform and facilitation skills
- Strong platform skills - ability to make group presentations at district/region/national meetings and to major customers
- Excellent interpersonal, oral and written communication skills especially the ability to influence those inside and outside the department
- Experience creating and delivering effective presentations
- Accomplished in effectively managing a classroom and able to create an atmosphere conducive to adult learning
List of Typical Experience For a Field Training Manager Resume
1
Experience For Field Force Excellence & Training Manager Resume
- Deliver expert facilitation for all core learning experiences to build capabilities and deliver results, adapting facilitation style to meet the audience needs
- Supports the Lead Field Trainer(s) with program tracking, supporting training resources, and other requests as needed
- Supports training and on boarding of new hires to ensure consistency and quality on boarding
- Ensures sustainability of programs through appropriate knowledge transfer, while evaluating and measuring results and course correcting as needed
- Communicates the status of training progress and performance via regular emails to the Regional Leaders, Sr. Training Manager and LQUniversity team
- Communicates a franchise opening property’s status with regards to training, systems and property opening readiness via regular contact with the Franchise, IS, LQUniversity and various other Corporate Support team members
2
Experience For Field Support Training Manager Resume
- Conducts communications, training performance evaluations and feedback with appropriate templates in consistency with greater training team
- Provides mentoring support for new managers and hotels as outlined via the specific training program.
- Maintains and continually increases skills and knowledge as needed to perform effectively as an instructor. Keeps abreast of policies, procedures, systems updates and standards, and communicates those policies, procedures and standards at the property level. Participates in LQUniversity-sponsored training events as required
- Maintains all training equipment during a training session, including trainee laptops, opening equipment. Ensuring it is properly stored and shipped to reduce damage/theft. Reports defective equipment, submits required maintenance requests/updates and tracking information to the Training Program Coordinator and Sr. Manager
- Completes all go-live activities, including verifying system configurations, ensuring all data is entered correctly into the PMS, reporting system issues and maintaining the ticket tracking form. Escalates unresolved tickets to the Property Openings Coordinator as required to ensure immediate resolution
3
Experience For Senior Field Training Manager, Robotics Resume
- During a franchise opening, provides 24-hour on-call support to the front desk, heart of the house and management teams immediately following go-live
- Manage learning projects including communicating, informing and consulting with Store Operations and business leaders throughout key projects and initiatives
- Deliver centralized training events, supports planning, preparation, organization and presentations
- Assess, design, develop and manage innovative learning solutions and programs to address the training, development and engagement needs within the stores teams
- Supports new hire management and associate training and on boarding
4
Experience For Manager, Field Training Resume
- Facilitate and present to groups of up to 75 people in a class, including leaders throughout the organization
- Implement culturally relevant and compelling programs that align with our values of Choice, Community and Consciousness
- Assists Subject Matter Experts with field training facilitation and logistics
- Develops BVCI training reports and analytics
- Build, sustain and act as a trusted advisor to leaders and partner to functional experts (i.e HR, Merchants)
- Demonstrated outstanding results in a sales position, which could include consistently attaining sales targets, serving as designated field training for region, delivery of programs at regional and/or national team meetings, serving as mentor to other field personnel
5
Experience For Operations Field Training Manager Resume
- Field technician and/or field sales experience
- Travel 60% (on average, can be up to 90%)
- Speak in front of medium to large sized groups of people
- Independent, resourceful, self-confident, self-starter
- Arrange variety and change in work pace based on organizational needs
6
Experience For Clinical Field Training Manager Resume
- Intimately involved in all aspects of training, monitoring and identifying opportunities for all new and existing sales (reps, merchandisers) and managers (DOS’/DM’s)
- Conducting classes to help facilitate the individualized, ongoing development of all salaried, field-based employees including hard skills and soft skills as well as the coordination of outside training as needed across the region
- Leading/coordinating across the region by preparing with the field for quarterly rollouts
- Maintaining a constant feedback loop with the Training Development Team on the accessibility, understanding and application of training tools and systems by partnering to build and test new solutions and the development of new training materials
- Have the ability to challenge others’ thinking, be challenged, and maintain composure
- Be disciplined and organized with a work ethic
- Have the desire to teach and develop others
7
Experience For Senior Manager Field Training Resume
- Have a willingness to work long hours when necessary and travel as needed
- Possess an ability to work with and lead teams
- Have worked in restaurant operations (preferably at Chipotle)
- Want to be part of a team that feels more like extended family than co-workers
- Provide non-technical training and consultation at dealerships and other venues. Training topics to include new model launch support, vehicle technology, reinforcement of Brand values, utilization of Porsche systems, CSI initiatives, and sales funnel management
- Work with PCL training department members, PAG and PCNA colleagues to assist in determining training curriculum and development of content for both web-based and Instructor-led training
8
Experience For Training Manager, Field Service Resume
- Observe dealership processes and consult with Dealership management and staff to understand current and future training needs and provide recommendations to PCL Training department
- Assist dealership management with the development and execution of dealership training plans
- Monitor all technical and nontechnical certification KPIs for all dealerships within the Region and provide counsel to dealership management in support of achieving stated targets
- Facilitate centrally delivered classroom-based training sessions as needed for Porsche Academy, including Introduction to Porsche and PGCS (Porsche Global Certification System
- Ensure training activities are in alignment with PCL National and Regional targets and priorities
- Experience with the “Build or Buy” analysis for training programs is also required
- Deliver internal PCL employee training as required
9
Experience For Senior Field Training Manager Resume
- Facilitation - delivers core and brand initiatives training to District Managers, GMs and associates to build capabilities and deliver results
- Client relationships - build, sustain and act as a trusted advisor to leaders and partner to functional experts
- Diagnosis - assess offerings, evaluate and create L & D solutions to business challenges
- The FTM is responsible for the guidance and development of the regional Field Sales Trainers (FSTs). The FSTs are sales reps that provide peer leadership in the form of onboarding assistance, coaching and facilitation
- The FTM develops and delivers regional training across their geography, holding training sessions designed to increase foundational knowledge, selling skills and business acumen
- The FTM supports assigned marketing teams during business planning meetings to help provide a sales perspective to marketing during plan development. Exposure and participation in the marketing planning process is a key responsibility for this role
- FTMs provide facilitation support during manager meetings to ensure the sales leadership team is prepared to execute
10
Experience For Field Training Manager, Pottery Barn Resume
- FTMs work closely with their region to support and execute needed training conference calls and/or projects
- 1) Provide new team member and periodic remedial & follow-up training for all ESOL Safety, Compliance, Driver and Tech topics as required through a variety of methods, including LMS, in-person, and periodic training webinars
- 2) Manage & direct all National and Regional training activities
- 3) Manage and prioritize multiple courseware development projects simultaneously. Responsible for publishing, updating and maintaining multiple forms of content for multiple business units
- Monitor knowledge and skills of the sales members of the region through continuous learning and evaluation
List of Typical Skills For a Field Training Manager Resume
1
Skills For Field Force Excellence & Training Manager Resume
- Exceptional collaboration and persuasion skills
- Ensure that Sales Force has proper knowledge and skills to support daily activity
- The ability to work effectively across functional lines in a collaborative way
- Formulate and effectively implement plans
- Demonstrate excellent virtual presence for all meetings, Zooms, FB Lives, etc
- Experience with sales strategy, sales force effectiveness or sales enablement
- Effectively and efficiently use all Microsoft Office software tools
- Experience designing and delivering eLearning and in-person training programs
- Improve training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions
2
Skills For Field Support Training Manager Resume
- Proven track record of developing and implementing role based training programs
- Demonstrate leadership by taking the initiative and applying a forward thinking approach
- Demonstrated ability on both sales and training
- Strong understanding of industry practices
- Practice management software and services including Henry Schein solutions experience
- Strong attention to detail and organizational planning abilities
- Prior sales results as an individual contributor or leader of others indicative of consistent performance within the top 1/3 of an organization or better
- Help others strengthen specific knowledge/skill areas needed to accomplish tasks and solve problems
3
Skills For Senior Field Training Manager, Robotics Resume
- Demonstrate a strategic and organized approach to all projects
- Experience facilitating adult learners in a corporate and/or field setting
- Experience in retail sales, training, curriculum development, instructional design, and/or facilitating educational materials, Required
- Previous experience delivering sales, service, and product training in a luxury environment
- Experience facilitating adult learners within in-person and virtual settings
- Previous experience managing a team remotely
- Experience with curriculum design and delivery that incorporates a hands-on training, audio, presentation/lectures and supportive media
- Hotel Operations Management Experience
- Level of knowledge would normally be acquired through at least 5-7 years of sales and/or management experience
4
Skills For Manager, Field Training Resume
- Pharmaceutical experience (any combination of the following)
- Industry experience as a pharmaceutical sales representative
- Controlling costs; ensure that the training is conducted within the budgetary limits
- Building a network of Certified Training Restaurants that meet certification requirements throughout the region
- Collaborating with the Field Training team to build and maintain the certification process
- Monitoring certified training restaurants to ensure they uphold the expectations that have been set
- Working conditions of the position are a home- or hotel-based office situation
- Working knowledge of Microsoft Office Suite and the ability to master other technology
- In Vision Care/Contact Lens Sales, Sales Management, Training or 5+ years training medical practices on the adoption of new technology solutions
5
Skills For Operations Field Training Manager Resume
- Support the Virtual Learning Director on the development and execution of virtual learning programs
- Communicate the value and strategic action planning to the Virtual Learning Director before, after and throughout the project
- Capable of working in a fast-paced environment and in stressful situations
- Plan, Design, execute and evaluate a comprehensive training program for the PC, PS and Field Medical Team ( MSL & BSL )
- Adept in the systems and processes of running an OD practice
- Connect and build relationships with Consultants of all levels, including Field Leaders
6
Skills For Clinical Field Training Manager Resume
- Proficient with evaluation and delivery of training assessments
- Socially poised, enthusiastic, outgoing and persuasive professional image
- Form, lead, & facilitate integrated teams/individuals. Possesses advanced managerial skills in developing a conducive work environment for high performing individuals with flexibility in adapting to a rapidly changing environment
- Strong platform style - ability to make group presentations at district/region/national meetings and to major customers
- Possesses excellent written and verbal communication skills to many and varied communication links such as marketing. TM/NAM/RVP/DNA. Strong capability to interface effectively with all customer types
- Demonstrated previous capacity to manage budgets, expenses and complex training plans
- Strong initiative and motivation
- Resolve complex issues in effective ways
- Orthopaedic Robotic experience
7
Skills For Senior Manager Field Training Resume
- Establish high sales standards and serve to mentor less tenured sales representatives
- Overnight travel is required up to 85% of the time
- Work is completed sitting at a desk or table for extended periods of time; at least four hours and standing for extended periods of time; at least two-hour intervals
- Proficient in MS Office and Google applications
- Positive, flexible and collaborative demeanor
8
Skills For Training Manager, Field Service Resume
- High proficiency with tools, systems, and procedures
- Build partnerships at all levels within the company, begin to build partnerships externally
- Earn generous PTO (Paid Time Off)
- Onsite gym with personal trainer options
- Provide guidance and expert advice to management or other groups on technical, systems-, or process-related topics
9
Skills For Senior Field Training Manager Resume
- The ability to influence without direct authority
- The ability to manage group discussion and interaction
- The ability to interact at multiple levels, from student to SYT Leadership
- Moderate to high computer use
- Extensive Car and/or plane travel required
- Connect and build relationships with Global Regional Directors and Managers
10
Skills For Field Training Manager, Pottery Barn Resume
- Experience in related field with 2 years previous management experience. High knowledge level and experience with Dentrix Enterprise and/or dental office processes and procedures
- Familiarity with most common Learning Management Systems and Adult Leaning theory; broad knowledge of current and emerging trends in training
- Capable of managing and delivering multiple training classes
- Commitment to learning new content to be the authority within the training classes
- Knowledge of e-learning and computer-based training
- Maintains close coordination with organization’s Training Services group and complies with established training standards and processes
- Comfortable presenting content to large groups of people on a weekly basis
- Develops, facilitates, delivers, and provides support for BVCI training programs
List of Typical Responsibilities For a Field Training Manager Resume
1
Responsibilities For Field Force Excellence & Training Manager Resume
- 5) Researches and recommends new technology to ensure training methodology is utilizing technology to the fullest extent possible
- 7) Monitors operational loss runs & compliance statistics to determine training effectiveness and when necessary, recommends changes in methods, procedures, frequency and modifications in core curriculum for all team members
- 8) Meeting with other members of the training team and various team members in SCS/ESol organizations as needed to meet learning objectives
- 9) Using creative and innovative thinking, work with other department leaders and members to build the functionality & reporting required to automate learning and give potential learners the best learning experience and environment
- 11) Develop and deploy LMS-based evaluations to measure training effectiveness and learning. Evaluate education effectiveness and provide recommendations for improvement. Test courses to ensure functionality and reliability
- 12) Create, track, and maintain training content and courses, working with content owners; gathering feedback, recommend and drive changes based on feedback
2
Responsibilities For Field Support Training Manager Resume
- Orientation of the newly recruited Sales Executives about Roche Diabetes Care Impart basic knowledge and skills required for the Sales Executive to carry out the day to day sales operation
- Identify Training needs of the employees in Region in consultation with the Regional Manager and assist the Training Manager in planning and executing training programs for such needs
- Carry out knowledge and skill refreshers so that the poor performers show improvement in knowledge and execution
- Plan and Execute refresher programs in coordination with the Regional Manager
- Support the sales teams during cycle meets to ensure that the marketing strategies and communication messages are understood and prepare them to implement in market
- Coach the area managers of the region to help them improve their teams’ performance and development through on the job coaching
3
Responsibilities For Senior Field Training Manager, Robotics Resume
- Facilitate improvement in the performance of bottom 5 Sales executives of the region through appropriate and timely training support
- Support HO in central induction and in roll out of managerial development programs
- Manage a team of independent contractors that provide both onsite and online training sessions on Dentrix and Easy Dental and Dentrix Enterprise, and Speciality for Multi- site practices
- Develop programs to assist both new and seasoned trainers improve their skill set
- Review and approve trainer expense reports following training department guidelines
- Work with other HSI teams to resolve customers issues related to training and implementations
- Lead planning sessions on the topics and presenters for annual T3 conference
- Maintain certification status on software and provide training sessions to escalated customers as needed
- Compile training hour reports
4
Responsibilities For Manager, Field Training Resume
- Evaluate data related to training hours purchased, delivered
- Work with other team members to add new trainers in specific areas
- Present certification seminar in conjunction with fellow STMs
- Mentor new trainers for the Dentrix Enterprise, and Specialty certification program
- Collaborate with other teams on projects to improve customer satisfaction
- Evaluate and present updated curriculum for each new software release
- Clinical Trainer: Clinical certifications - RN, LPN, NP, PA, or other Healthcare credentials
- Experience in related field with 2 years previous management experience. High knowledge level and experience with DENTRIX and/or dental office processes and procedures
- Exceptional facilitation and presentation skills for small and large audiences
5
Responsibilities For Operations Field Training Manager Resume
- Experience in the training and development of teams and individual leaders. Preferably in a retail or interior design environment
- Field Sales experience
- A successful track record in supporting the development and execution of field facing learning and/or sales initiatives
- Willingness to challenge the status quo and find best practices in sales training from companies with leading sales forces
- Experience working with methodologies and tools that span an entire project life cycle from idea conception and project planning though design and development to implementation and evaluation
6
Responsibilities For Clinical Field Training Manager Resume
- Creative and conceptual thinker that can turn great ideas into practical training that supports growth goals
- Maintain composure in high-stress, high focus scenarios and ability to communicate appropriately and respectfully to upper management
- Self-motivated, assertive, and creative
- Integrity– Operates in accordance with our business conduct policies. Is honest, fair and trustworthy in all activities and relationships. Strives to create a safe workplace and to protect the environment
- Respect– Treats others with respect and candor. Actively supports a diverse work environment. Builds positive work relationships
7
Responsibilities For Senior Manager Field Training Resume
- Speed– Has a bias for action. Takes calculated risks based on quality data. Drives for standardization and simplification
- Expert knowledge in retail and store operations
- Observe and assess content and delivery of curriculum against established standards
- Self-motivated and able to work with strict deadlines
- Some knowledge of German language preferable
- Has managerial skills needed for providing limited supervision for one or more functions within a department. Formally plans, assigns, directs, and coordinates the work of these functions
- Applies, recommends and implements basic technology concepts to improve the efficiency and effectiveness of a work group or has approval for the use of technology for a work group
8
Responsibilities For Training Manager, Field Service Resume
- Possess a comprehensive knowledge of the customers within the Eye Care marketplace
- Possesses excellent written and verbal communication skills crafting communications to large groups. Strong capability to interface effectively with all customer types
- Like to travel
- For New Hires
- Manages the overall training operations within specified territories including: Hiring, training of new recruits and certifies independent trainers for all HSPS products for customer in-office training programs. Manage financials according to budget including reviewing, approving training compensation and payment requests. Manage overall quality to ensure customer satisfaction
- Maintaining a training culture where all employees utilize a “one best way” approach by understanding all of Chipotle’s training materials, collaborating with field leadership to ensure all new, salaried employees are properly on-boarded and trained and visiting restaurants with Field Leaders to ensure that training materials and systems are in place across each patch
- The FTM coordinates efforts between corporate sales training, marketing and sales leadership to help provide the latest information to their assigned region. Topics can include: advanced sales skills, anatomy, disease state, messaging, competitor product updates and coaching information. The FTM assists the management team by coaching field reps and ensuring consistent execution across the region
- 4) Manage the quality of course creation and ensure utilization of the LMS including: learning new systems or products in order to effectively facilitate training sessions; uploading new courses; registering/deleting enrollments; tracking SCM performance, reviewing Smart Drive footage, troubleshooting and interfacing with Instructional Design and other IT technical staff
- Conducts all post-opening activities, including processing expense reports in a timely manner, adhering to required franchise accounting procedures, updating the opening program tracker, submitting property file to the Franchise Department, following-up on pending property support items to ensure resolution and providing post-opening support to the hotel as needed
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