Specialist Learning & Development Resume Sample
Lucienne Pacocha
245 Wuckert Junction,
Boston,
MA
+1 (555) 167 1141
Work Experience
Learning & Development Senior Specialist
10/2015
-
PRESENT
Houston, TX
- Partnering across the Area to support curriculum management, implementation plans, translations, and delivery activities
- Implementing processes and technologies to maximize the learning experience with a focus on delivery of training curriculums to meet employee performance and development needs within an assigned geographic area
- Translating training plans into operational actions, carrying them out and monitoring performance against established goals
- Working to establish common, shared operational processes and procedures
- Coordinating and administering all aspects of logistics of course delivery to ensure effective implementation and delivery of Learning and Development programs across various countries
- Effective reading, writing, and verbal communications skills
- Strong problem solving and prioritizing skills
- Maintain effective business relationships within and outside the company
- Computer skills and experience with Word, Excel. Excel skills to include the knowledge to create formulas required
Senior Specialist Learning & Development
05/2011
-
04/2015
Dallas, TX
- General office skills including typing, filing, answering telephones, taking messages, responding to inquiries, handling incoming and outgoing mail, completion of office forms and the proficient use of office equipment (calculators, photocopier, and telephone)
- Help advance our global function through driving innovation and state-of-the-art tools and technology
- Explore new learning design, tools and technology, drive piloting and assessment
- Conduct instructional research and analysis on learners, develop and evolve formats and templates, integrating learning principles
- Actively contribute to shape the design of new features and enhancements to our learning platforms and tools
- Advise as subject matter expert on contents, media, delivery formats, and technology, depending on learning goals and subjects
- Collaborate with our Learning and Career Development Managers to modernize our communication and self-service platforms
- Support communication initiatives, learning and mobilization campaigns, as well as marketing activities
- Deliver best in class Learning and Development Service support to the HR community, business managers and employees, oversee accurate and timely processing of information with all stakeholders and execute Learning and Development Services according to the defined Service Level Agreements
Learning & Talent Development Specialist
09/2007
-
11/2010
Dallas, TX
- Provide resolution to employees’ queries
- Provide regular and ad-hoc reports related to Learning and Development processes
- Develop processes to deliver integrated talent management metrics across TMO, talent management reviews and Board of Director’s requirements
- Designing communication campaigns meant to increase staff’s awareness of the L&D offering
- Build partnerships to support our business through learning, performance and talent management. Dive in to quickly learn about learner’s goals and challenges, their work environment, how they walk (fast) and how they talk (straightforward)
- Utilizing and implementing global programs at the site, supplementing the global programs with local content if required
- Planning and implementation of talent development measures (e.g. 360° feedbacks, coaching, trainings) based on global and local strategy to support the overall growth of the company, based on needs of the client groups. This includes conducting needs assessments, facilitating training sessions and/or contracting training as necessary
Education
Northeastern University
2002 - 2006
Bachelor's Degree in Industrial
Professional Skills
- Certification / demonstrated results applying the following tools & methodology: Lean/Six Sigma, Change Management/Execution, Coaching, Working in an Inclusive Environment where all Employees and their input is valued
- A strong team player with excellent communication, organizational and interpersonal skills and ability to operate in a matrix environment
- Consulting skills: Including business-facing skills to determine the client’s needs, challenges and people culture
- Project management skills and ability to facilitate organizing and managing multiple priorities and/or projects
- Excellent facilitation skills and confidence presenting in front of a bigger audience
- Excellent training, facilitating and coaching skills
- Excellent communication skills in both Dutch and English
How to write Specialist Learning & Development Resume
Specialist Learning & Development role is responsible for training, learning, facilitation, microsoft, development, business, digital, design, assessment, excel.
To write great resume for specialist learning & development job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Specialist Learning & Development Resume
The section contact information is important in your specialist learning & development resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Specialist Learning & Development Resume
The section work experience is an essential part of your specialist learning & development resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous specialist learning & development responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular specialist learning & development position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Specialist Learning & Development resume experience can include:
- Experience in talent development function or proven demonstration of skills
- Organization Skills: Ability to manage multiple priorities and to know when to escalate issues for resolution
- Excellent interpersonal, communication (written and verbal) and facilitation skills
- Experience in curriculum development and designing training and/or organizational effectiveness solutions
- Strong experience in partnering with and supporting leaders
- Conducts needs assessment and/or capability gap analyses and identify required skills and knowledge that need to be included in the learning intervention
Education on a Specialist Learning & Development Resume
Make sure to make education a priority on your specialist learning & development resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your specialist learning & development experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Specialist Learning & Development Resume
When listing skills on your specialist learning & development resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical specialist learning & development skills:
- Excellent communication skills and ability to work in a global team
- A demonstrated track record of providing excellent customer service, and acting with a ‘serving others’ mindset
- Experience working with a corporate learning management system; experience with Saba an advantage
- Demonstrated experience in process design, team project management, problem solving and influencing
- Strong, effective small and large group facilitation
- Analyze and improve existing L&D solutions and develop a training skills matrix (functional)
List of Typical Experience For a Specialist Learning & Development Resume
1
Experience For Learning & Development Senior Specialist Resume
- Strong computer skills. Experience with Microsoft Office
- Strong collaboration skills. Able to investigate and solve moderately complex problems
- Strong leadership, interpersonal and communication skills (verbal, written, computer, facilitation, audio/visual)
- Demonstrated experience in the design and successful implementation of state of the art development processes, programs and instruments
- Effectively work at all levels of the organization, flexible mindset
- Partner with business to develop area capability plans linked to business requirements, including job-, functional-, leadership-skills and team capabilities
- Training or facilitation experience
- Conduct regular new hire focus groups to gather feedback about the AMN onboarding and training programs and effectiveness
- Experience in conducting learning needs analysis
2
Experience For Senior Specialist Learning & Development Resume
- Experience in organizational change facilitation
- Implement organizational effectiveness interventions as requested
- Recommends and designs means to measure the effectiveness of learning initiatives, evaluates and interprets the results
- Experience leading cross-divisional, large-scale change management and organizational development initiatives
- Demonstrated knowledge and ability to use learning and organizational development principles and best practices to meet talent and leadership development needs
- Strong working knowledge of assessment tools and usage of tools
- Service as a new hire concierge, especially to senior leader new hires, to ensure quick ramp-up time and effective enculturation to AMN
- Strong representative of L&OD and HR to the Northwestern community
3
Experience For Senior Specialist, Learning & Development Resume
- Background in L&D, OD/OE, Talent Management or General HR experience required
- Able to work with minimal direction and able to manage multiple priorities
- Experience with performance and process improvement methodologies
- Intermediate level experience with Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
- Building the annual training schedule based on the Training Needs Analysis
4
Experience For Learning & Talent Development Specialist Resume
- Implementing marketing and communication activities to publicize classes, engage targeted audiences, and increase annual attendance
- Facilitating working sessions to gather requirements
- Goal oriented and focused on achieving results, resolving issues & mitigating risks
- Create an onboarding “health scorecard” for monthly and quarterly reporting to CEO committee by division and office
- Recommend changes to selection, recruitment, onboarding and training programs to increase new hire satisfaction and retention
- Knowledge of adult learning theory and learning program design
- Design and develop training using the ADDIE model
- Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders
- Is a standard site processes owner (sub-system owner), i.e., Annual GMP trainings, Safety, Onboarding
5
Experience For Interim Learning & Organizational Development Specialist Resume
- Coordinate executive onboarding calls with new hires outside their division
- Participation in global projects as requested
- Work collaboratively across the organization to identify, design and deliver training solutions and collateral that provide employees with the tools and skills to succeed and in alignment with the Company’s strategies
- Supporting the implementation of Global L&D Programs across multiple countries in assigned geography
- Analyzing internal processes and recommend and implement procedural changes to improve operations, such as inventory control, supply chains, recharges, and record management
6
Experience For Specialist, Technical Learning & Development Resume
- Managing and organize electronic registration and learning management systems, ensuring that transactions are processed in an accurate and timely manner while demonstrating appropriate discretion in handling confidential employee information
- Investigating and resolve problems that employees have with accessing or understanding the class registration / cancellation process and fees
- Supporting the processing of invoices and supplies corresponding documentation
- Routinely producing metrics to highlight training activities and support external surveys
- Ensure successful learning outcomes by supporting the identification and translation of the client’s learning needs into a defined learning strategy and implemented solutions. Report timely feedback on learning effectiveness to the business and communicate suggestions for improvement for sustainability
- Evaluate student’s technical abilities and adjust training accordingly for maximum benefit
- Create L&D standards, guidelines and best practices
7
Experience For Learning & Professional Development Specialist Resume
- Share L&D / HR expertise in projects related to Hire-to-Retire (HR End-to-End process)
- Consults with the Site Leadership Team, Integrated Production Teams, the Quality Unit, and support functions to understand their needs to create appropriate learning assumptions and solutions
- Support the business in ensuring Learning and Development processes meet the needs of the organization from a learning and compliance perspective
- Supports the Learning & Development organization implement, maintain, and continuously improves standard site processes, i.e., Job Skills & Qualification, SOP Process, Annual GMP, Safety Programs, and New Employee Onboarding
- Leads the organization in Permanent Inspection Readiness and cGMP Compliance as it relates to Learning & Development
8
Experience For Senior Logistics Learning & Talent Development Specialist Resume
- Partners with business to develop area capability plans linked to business requirements, inclusive of job, functional and leadership skills as well as development of team capabilities
- Coaches Subject Matter Experts and Trainers for learning programs
- Delivers/Facilitates and arranges local coordination of training as required
- Advanced Certificate in Training & Assessment (ACTA) or equivalent
- Approx. 10 years of experience in Learning & Development or Organizational Development, including at least 3 years of experience as Business Partner or Consultant in the Learning & Development field, preferably in Pharmaceutical Manufacturing
- Documented knowledge of Quality systems, cGMP, and regulatory inspections
- Assist in development of a Training Plan that includes the design and delivery of strategic learning and training programs/initiatives and tools/processes supporting the business in the areas of: leading/managing, consultative selling, soft skills/team building, marketing fundamentals and digital expertise
- Focuses on the development of instructional strategies, course materials, assessment techniques, appropriate integration of instructional technologies and best practices
9
Experience For Learning & Development Procurement Specialist Resume
- Assists in the development and creation of e-learning modules using various e-learning authoring tools
- Facilitates experiential learning through engaging delivery that supports desired and related culture change
- Leads multiple, large projects and programs with North America Ogilvy Compass Points and Specialty Companies and individual office cross-organizational teams on development, implementation, reporting and continuous innovation and improvement of learning solutions
- Previous experience using a learning management system (e.g. SuccessFactors LMS)
- Program design and development of the following high potential programs
10
Experience For Learning Application Support & Development Specialist Resume
- Act as a regional representative in global working teams to define global processes in the area of learning management, employee and leadership development as well as performance management
- Support the implementation of the global HR People Strategy by planning, organizing and executing a variety of leadership training programs for the different management levels in the organization
- Oversee and control the performance management process and system, which includes the annual Objective & Performance Review process, formulating and implementing effective timelines, communications campaigns, developing training materials, and act as primary contact to support HR business partners and managers in the business
- Continuous maintenance and enhancement of the global SuccessFactors Learning Management System and govern LMS activities as a Subject Matter Expert for all plants in the US and South America
- Experience: 3-5 years of experience in a similar role in an international environment with an emphasis on operational HR development
- Record management of training activities based on defined KPIs as well as fronting customers’ audits
List of Typical Skills For a Specialist Learning & Development Resume
1
Skills For Learning & Development Senior Specialist Resume
- Coordinate effectively with learning delivery on logistics and configuration
- Communication, interpersonal, analytical, and influencing skills
- Collaboration skills: including the ability to integrate and act upon the diverse perspectives of the function, business units, Global L&D and external vendors
- Risk mitigation skills to help eliminate potential challenges in the design and delivery of training programs
- Lean, continuous improvement, problem solving and resolution skills
- Deliver learning programs while meeting effectiveness guidelines and ensuring discussion-based learning
- Experience in the Pharmaceutical industry or a similar operating environment; ideally in a manufacturing, EHS, preferably GMP setting
2
Skills For Senior Specialist Learning & Development Resume
- Experience in instructional design/technology, industrial training and development, performance consulting or a related field
- Experience establishing & maintaining relationships with individuals at all levels of the organization, internally and externally
- Hands-on experience in applying adult learning theories
- Provide guidance and tools to evaluate the effectiveness of training programs and ensure training meets business needs and development goals
- Experience developing presentations to various audience levels within an organization
- Performance Management training on key tools (growth plans, effective performance reviews, etc.)
3
Skills For Senior Specialist, Learning & Development Resume
- Demonstrate a genuine concern for each participant’s learning environment
- Work experience in a GMP environment
- Demonstrate emotional intelligence through the ability to recognize other people’s emotions to guide behavior
- Experience teaching or facilitating
- Experience managing and directing projects and programs
- Experience in partnering with and supporting senior leaders
- Experience with various written means of communication (e.g., storytelling, creating credible, relevant copy, etc.)
- Experience in working in a creative, collaborative environment
4
Skills For Learning & Talent Development Specialist Resume
- Experience conducting research and root cause analysis
- Relevant work experiencein Learning & Development
- Experience in Quality Systems, GMP, regulatory inspections
- Identify training needs, design effective training programs, develop training material and conduct workshops, webinars and individual training sessions
- Translate strategies to action plan and excellent in execution
5
Skills For Interim Learning & Organizational Development Specialist Resume
- Customer service focus and ability to establish good processes to serve, attention to detail
- Ordering catering, as needed, for classes
- Scheduling internal and external facilitators to meet schedule demands
- Providing assistance and back-up to other team members as needed
- Providing customer service to employees that need assistance with course registrations, cancellations, and general questions about courses and programs
- Working knowledge of Adult Learning Principles, Evaluation Methodologies, and Learning Management Systems etc
6
Skills For Specialist, Technical Learning & Development Resume
- Working knowledge of Lean Manufacturing Production Systems (TPS)
- Working knowledge of Change Execution Management (CEM) and Behavioral Change & Consequence Management (BCCM) or similar framework
- Further develop and design onboarding program utilizing blended learning opportunities; responsible for facilitating quarterly orientation sessions
- Identify existing learning assets and/or develop assets where needed to create viable learning solutions
- Collaborate with MMD Learning, Learning Support Services and other Animal Health Manufacturing sites to leverage best practices
- Division-wide processes (onboarding, goals sharing, tool sharing etc.)
7
Skills For Learning & Professional Development Specialist Resume
- Acts as content moderator for learning communities, ensuring participants are engaged and that communities meet defined learning objectives
- Primary contact person with respect to learning and the learning management system (myLearning)
- Oversight of Site Master Training Plan development and implementation, and escalates needs to MMD Divisional Annual Learning Plan
- Create additional materials to support learning and learning transfer
- Take a balanced short and long-term holistic view when suggesting training-based solutions to solve a problem to support the growth of the Function
- Knowledge of organizational development theories and training, instructional design models, such as ADDIE, and e-learning standards (e.g. SCORM)
- Engage in vendor management, budget management, , program marketing, and internal communication of learning events
8
Skills For Senior Logistics Learning & Talent Development Specialist Resume
- Manage performance management system, process, training, reporting and communication
- Actively participate on the Learning and Merck Production Systems Leadership team. Support definition & execution of site learning and MPS strategy
- Provide vision and direct coaching for learning coordinators
- Research, design, develop, and deliver assigned content topics in all appropriate formats, including ILT, Virtual ILT, Computer-based Training, and Mobile
- Coordinate ongoing learning, talent and performance vendor relationships
- Collaborate with MMD Learning, Learning Support Services and other MMD sites to leverage best practices
9
Skills For Learning & Development Procurement Specialist Resume
- Digital learning for pre-work and/or reinforcement
- Understand and measure organizational readiness for comprehensive learning and development strategies within the client’s business area
- Conduct needs analysis, identify performance gaps, and provide appropriate recommendations for learning solutions
- Program manage ongoing talent development capabilities
- Deploy solutions coordinating with HR business partners and HR community
- Measure the impact and results of the Learning & Development solutions implemented
- Review of translated training materials
- Talent Management (succession planning) analysis and action item identification for site personnel
- Expertise in designing presentations with PowerPoint
10
Skills For Learning Application Support & Development Specialist Resume
- Drive Talent Management and Succession Planning in close collaboration with the global L&D Team
- Advise and closely work with HR Business Partners and Business Leaders to define and drive learning initiatives
- Deliver and facilitate learning activities as needed
- Develop and coordinate learning opportunities for non-supervisory employees, oversee employee development activities and certification programs
- Coordinate training and development programs as requested
- Carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables
- Support ongoing operations as well as site initiatives such as Quality Systems Improvement Plan (QSIP)
- Design and implement innovative strategies around talent management and associate engagement, succession planning, and performance management
List of Typical Responsibilities For a Specialist Learning & Development Resume
1
Responsibilities For Learning & Development Senior Specialist Resume
- A strong focus on internal customers’ needs and satisfaction, with an emphasis on demonstrating return on investment in training
- Proven track record in creating and leading strategic L&D initiatives
- Experience facilitating learning programs with diverse audiences
- Implement measurement and evaluation strategies to assess the efficiency and effectiveness of learning solutions on performance
- Scopes and designs innovative learning experiences in alignment with customers’ needs
- Collaborates cross-functionally with subject matter experts on learning solutions & experiences
- Experience in creative learning design and development
2
Responsibilities For Senior Specialist Learning & Development Resume
- Strong understanding of HR processes and tools
- Learning Design and Development
- Partner with appropriate global or local groups on implementation and delivery of new or existing training programs
- Act as an advisor to Management in all learning and development matters
- Plans and tracks more complex learning projects to successful and timely completion, measures and reports results
- Identifies issues, diagnoses problems, researches best practices and generates alternatives to drive continuous improvement of learning programs
- Coach the Subject Matter Experts and Trainers for learning programs
- Establish the best practices for onboarding new hires across the organization
- This is a global role, supporting our global talent management strategies, as determined by business needs
3
Responsibilities For Senior Specialist, Learning & Development Resume
- Lift/move around materials and training support supplies
- Plan deployment and communications, coordinating with Delivery
- Personal development and performance coaching
- Contribute to HR special projects as well as Organizational Development initiatives
- Knowledge of performance management and organizational development tools and processes
- Participate in project work at regional and global levels
- Work with the area leads to design and further develop EHS, Quality, Operations and Engineering core training programs. Implementation of comprehensive training programs and systems to ensure excellent capabilities and competence across all roles, and compliance with all regulatory requirements
- Support Technical Training initiatives to improve technical knowledge on new processes/equipment/products
4
Responsibilities For Learning & Talent Development Specialist Resume
- Work with the people managers to ensure training needs assessments are conducted regularly
- Research and develop new innovative technologies and strategies that enhance the design and delivery of training programs, in line with adult learning principles
- Schedule and facilitate a variety of site training sessions including GMP, EHS, MyLearning (LMS) and other training as deemed appropriate, to ensure business needs are met, whilst facilitating continuous process improvements using Lean Principles
- Strategic and tactical planning with the Site L&D lead linked to the site Hoshin and development of the Learning & Development Strategic 5 year plan
- Demonstrate Project management skills to ensure flawless execution of key L&D projects identified as part of Site Hoshin and Learning & Development Strategic 5 year plan. Ensure communication and co-ordination of project milestones, follow-ups, documentation, auditing, communication plan, and governance
- Act as delegate for L&D Lead
5
Responsibilities For Interim Learning & Organizational Development Specialist Resume
- Design, implement and maintain instructor-led, e-learning, skills assessment and qualification and other training solutions for the site to build site competence and capabilities
- Evaluate training programs, learning methodologies, strategies and technologies to continuously improve training programs and ensure alignment with business needs
- Work collaboratively to drive a safe and compliant culture in Ballydine. Ensure compliance with cGMP and other business compliance regulations
- Knowledge of cGMP and GDP
- Planning: Ability to contribute to operational (short term), tactical (1–2 years), and strategic (3-5 years) planning in support of business plans and strategies
6
Responsibilities For Specialist, Technical Learning & Development Resume
- Maintain a high level of expertise on Disney University’s products and services
- Together with our Career Development and Learning Managers, as well as subject matter experts, understand target audiences, learning needs, and develop learning and change objectives
- Design and develop impactful contents for various learning formats and for performance support, for use in instructor-led residential or virtual programs, as well as for on-demand/blended programs, including written content and multimedia, across channels and technology
- Collaborate with our global team to transform existing contents (slide decks, learning resources, tools, knowledge) into effective resources for self-learning and performance support
- Develop and curate a library of self-service resources, collaborate with the broader team on curating contents from external learning libraries, eg, LinkedIn or MOOCs
7
Responsibilities For Learning & Professional Development Specialist Resume
- Pilot content and integrate user feedback into content design
- Work with internal production teams and external vendors to develop and create resources
- Contribute to other projects and initiatives of the global team
- Applies knowledge of adult learning theory and best practices to develop and conduct instructor-led, on-the-job, and online (e-Learning, webinar, etc.) learning
- Support internal survey efforts and initiatives
- Reinforce programs at work that connect employees with business goals
8
Responsibilities For Senior Logistics Learning & Talent Development Specialist Resume
- Advanced level ability to use the Microsoft suite of products (Word, PowerPoint, Excel)
- Diagnose associate and organizational performance issues and learning needs by effectively using the performance gap analysis/learning needs analysis process and tools
- Facilitate discovery meetings to confirm business needs and translate those needs into concrete options for learning opportunities
- Work directly with subject matter experts to capture course-specific knowledge. Provide coaching and support post-learning delivery to identify further training opportunities
- Manage speaker pipeline and provide up skill training as needed
- Research and suggest the best educational resources outside the company such as MOOCs, TED TALKS, certification courses, and university education
- Partner with business leaders to develop and execute succession management strategies to meet current and future business needs
- Develop project schedules, track project milestones and delivery dates, and perform all necessary tasks required to successfully complete each project/program by the assigned goal date
9
Responsibilities For Learning & Development Procurement Specialist Resume
- Maintain branding, layout and content standards across all media development
- Knowledge of training and development practices and methods including needs assessment and instruction design for instructor led, virtual, online, and blended training
- Practical experience with training and design software, such as Articulate, GoAnimate, StoryVine
- Develops, writes and edits deliverables for learning initiatives, leverages learning design. Ensures high-quality content deliverables through editing and quality assurance procedures
- Develops, analyzes, and designs a variety of learning materials and approach for target audience (e.g., facilitated and non-facilitated interactions)
- Manages complex internal and external learning & development content, collects and refines relevant content to be leveraged in learning interventions to ensure that such content meets instructional objectives
10
Responsibilities For Learning Application Support & Development Specialist Resume
- Designs, develops, and implements leadership development and functional learning solutions. Delivers customized training and team/organizational effectiveness solutions based on business requests
- Consults with senior leaders to identify business requirements and solutions to knowledge gaps
- Works collaboratively across organization to ensure flexible and relevant learning solutions, and determines the most cost-effective practices, that provide clear value-add to assigned client organization(s)
- Consult with IPT/COE to understand their needs to make appropriate learning assumptions and solutions
- Support the organization in Permanent Inspection Readiness and GMP- and EHS-compliance
- Pilots execution and reviews of trainings
- Plans, manages and facilitates pre-bookings, bookings and cancellations of trainings
- Coordinates and facilitates trainings
- Educate hiring managers on onboarding process best practices and ensure high-quality onboarding is occurring through the organization through executive touchpoints (60-120 days), new hire and exit surveys and personalized audits and focus groups of new hire experiences
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