Learning & Development Specialist Resume Sample

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Corine Metz
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Work Experience


Learning & Development Specialist
08/2016 - PRESENT
Phoenix, AZ
  • Administration - classroom, project
  • Measurement - by course
  • Designs learning and performance solutions to meet a wide range of business needs using a variety of technology / traditional delivery methods
  • Creates motivating and innovative training materials that empower employees to execute operational excellence
  • Employs a variety of content solutions when designing training content: e-learning, instructor-led training, blended solutions)
  • Demonstrate the ability to do the following
  • Own and execute each aspect of the role including the involvement of Learning & Development management, business partners, and teammate’s expertise
Senior Learning & Development Specialist
07/2010 - 06/2016
Dallas, TX
  • Lead and participate in a Learning and Development facilitation community of practice to bring together multiple facilitators from across the organization
  • Establish and improve processes and standards for effective facilitation
  • Provide facilitation consultation and mentorship for the Global Learning and Development community
  • Participate in content and quality assurance reviews for training interventions to ensure relevancy or to improve effectiveness
  • Experience in learning and development or a related field with a focus on performance consulting/needs analysis, project coordination, course design and development
  • Administrative follow-up of the training center BCG
  • Various projects in connection with the HR news (Employer, support to the corporate tools deployment, ergonomics, disability policy …)
Technical Learning & Development Specialist
08/2003 - 04/2010
Chicago, IL
  • Global account management of assigned functions to ensure learning and development programs are aligned to and support business needs and functional transformation
  • Develop the business case for proposed learning solutions including design options to enable cost conscious decision making (e.g. build, buy and/or optimize existing learning)
  • Work with content experts in the business to identify learning topics and objectives, create content outline for proposed learning solution and set the specification for delivery approach and channels
  • Improve the efficiency of learning (ROI), evaluate outcomes, report and measure results of business impact post learning
  • Produce dashboards for training completions and quality standards for all key stakeholders
  • Manage processes and relationships with Philips University’s shared service teams, business stakeholders and external vendors
  • Develop the training capability to deliver the programs and plan the annual training calendar to ensure all relevant sites or groups have access to training

Education


Utah State University - Orem Education Center
1998 - 2002
Bachelor's Degree in Human Resources

Professional Skills


  • Excellent soft skills (Listening skills, people skills etc.) and expertise in group facilitation along with proven problem-solving and decision-making skills
  • Strong organizational skills with proven experience prioritizing work and coordinating several projects at one time
  • Excellent written and oral communication skills, grammar and proofreading skills for L&D communications
  • Very strong organizational skills; able to prioritize multiple matters calmly and effectively
  • Possesses strong interpersonal skills including attention to detail, delegation and time management skills
  • Exceptional written and verbal communication skills, including public speaking skills
  • Strong verbal and written communication skills with experience preparing training and development communications

How to write Learning & Development Specialist Resume

Learning & Development Specialist role is responsible for training, development, learning, facilitation, organizational, interpersonal, presentation, organization, design, business.
To write great resume for learning & development specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Learning & Development Specialist Resume

The section contact information is important in your learning & development specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Learning & Development Specialist Resume

The section work experience is an essential part of your learning & development specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous learning & development specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular learning & development specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Learning & Development Specialist resume experience can include:

  • Experience developing and delivering conceptual and/or technical training and/or technical documentation for end-users and/or development/support personnel
  • Excellent interpersonal and customer facing skills; Strong team player, able to work effectively with diverse client groups
  • Demonstrate outstanding communication skills, including the ability to effectively interface with employees at all levels of the firm
  • Strong organizational skills with the ability to work independently, be self-directed, apply analytical skills, and think creatively and critically
  • Excellent oral/written communication and presentation skills to communicate effectively with all levels of the organization
  • Good interpersonal skills, able to work effectively with all levels of staff

Education on a Learning & Development Specialist Resume

Make sure to make education a priority on your learning & development specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your learning & development specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Learning & Development Specialist Resume

When listing skills on your learning & development specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical learning & development specialist skills:

  • Strong interpersonal skills to effectively integrate and influence across functions
  • Expert communication skills and good training skills
  • Communicate effectively in visual, oral, and written form and possess strong interpersonal and customer service skills
  • Strong relationship-building skills and ability to effectively partner with internal stakeholders and teammates as well as external consultants
  • Outstanding communication skills, including the ability to effectively interface with employees at all levels of the firm
  • Excellent relationship and stakeholder management skills and the ability building effective working relationships

List of Typical Experience For a Learning & Development Specialist Resume

1

Experience For Senior Learning & Development Specialist Resume

  • Strong complex project management skills and execution skills
  • Excellent design skills, with experience developing a wide range of content to achieve successful face to face and blended learning outcomes
  • Demonstrated strong analytical and researching skills
  • Fantastic communication skills – your job involves talking to people every day, so the ability to communicate effectively is essential
  • Good reporting analytics skills with sound knowledge of MS-Office
  • Effectively prioritize and manage multiple learning projects
  • Prioritization, time-management, multi-tasking and organization skills
  • Strong training skills (English and Chinese)
2

Experience For Medicare Learning & Development Specialist Resume

  • Proven lesson and curriculum planning skills
  • Relevant Experience in Behavior and Soft Skills Training across various levels of the Organization
  • Self-Motivated individual with a high level of initiative and excellent problem solving skills
  • Conduct thorough research, good analytical skills and the ability to synthesize information from various sources
  • Effective team-building, organizational and leadership skills
3

Experience For Technical Learning & Development Specialist Resume

  • Excellent communication, both written and oral, as well as presentation skills
  • Strong organizational skills, attention to detail, and ability to meet deadlines
  • Good problem solving/troubleshooting skills. Ability to identify and drive continuous improvements
  • Work effectively under pressure whilst retaining a strong eye for detail; Assimilate information quickly and accurately
  • Strong organization and planning skills. Provide written and verbal feedback to management on representative's development
  • Client focused with excellent relationship management skills
  • Excellent program management and facilitation skills
  • Excellent and fluent English language skills, both written and oral
4

Experience For Global Business Services Learning & Development Specialist Resume

  • Strong judgement, execution and decision making skills
  • Excellent English and Hebrew communication skills
  • Good facilitation skills for general staff training and development programs
  • Demonstrated continuous improvement mindset and skills to enhance work quality
  • Effective delivery of structured/formal learning solutions e.g. Inductions and programmes within your allocated area and skills group
  • Understanding of Adult Learning and Presentation Skills
  • Proven experience analyzing needs, designing and developing learning deliverables for blended learning, virtual, self- paced and in-class delivery
  • Critical thinking skills to identify gaps in existing training processes
  • Deliver sales, soft skills, management and/or technical training (including training in support of complex ERP implementations)
5

Experience For Temporary Appointment Learning & Development Specialist Resume

  • Communicate clearly to people at all levels, with superior business/technical writing and editing skills
  • Experience applying strategic planning principles, theories, and concepts to increase organizational effectiveness
  • Track record of results and positive evaluations. Experience with classroom and webinar facilitation. Experience shaping initiatives and driving strategy
  • Design the global corporate learning strategy and work plans to advance skills and knowledge as well as organizational spirit and engagement
  • Be proactive in mastering skills across Lines of Business (LOB’s), customer groups and service modalities
  • Demonstrate a good understanding of management development techniques and organisational development strategies
  • An experienced training professional with a number of years of experience within the telecoms market
  • Demonstrated experience with authoring tools such as Storyline, Photoshop, and Camtasia
6

Experience For Senior HR Learning & Development Specialist Resume

  • Prior experience leading direct reports required to provide leadership insights to organization and management
  • Coaches users and content (subject matter) experts to effectively facilitate learning and adaption of IT solutions
  • High level computer skills including Word, Excel, PowerPoint, etc
  • Demonstrated success and experience in learning design, development, delivery and evaluation
  • Demonstrated experience facilitating webinars
  • Prior experience of carrying out ‘Needs Analysis’, as well as design and delivery of internal trainings
  • Demonstrates skill in selecting appropriate form of communication for the information to be shared
7

Experience For HR Learning & Development Specialist Resume

  • Experience of evaluating L&D activities and able to demonstrate ROI
  • Image editing skills
  • Effectively partner with internal stakeholders, teammates and external consultants
  • Desire to grow in knowledge of new and advanced instructional design skills
  • Demonstrated engaging training facilitation experience required
  • Proven experience in classroom and virtual facilitation
  • Financial analysis and accounting skills would be an advantage
  • Effectively uses visual aids such as flip charts and slides, while avoiding an overly presentation-based approach
8

Experience For Temporary Learning & Development Specialist Resume

  • Work effectively with superiors, peers and subordinates to inspire success
  • Work with business and HR to ensure global processes are utilized effectively in the area
  • Able to synthesize large sets of data and determine high level keys messages and gaps. Able to present findings effectively to management
  • Apply project management knowledge, skills, tools, and techniques to support project leads from initiation to project delivery
  • Demonstrates creativity and skill in developing projects and programs, utilizing a variety of training methodologies
  • Learns and applies new skills as required to ensure success for our business.
  • Demonstrate creativity and excellent command of a variety of media for presentations
9

Experience For Employee Learning & Development Specialist Resume

  • Collaborate with others on the development of education and training materials to enhance the sales teams selling skills
  • Assist with research on new training approaches & programs that can be provided to advance the skills of the sales team
  • Coordinate management’s specified training in order to help employees improve, maintain and/or learn new skills
  • Superior oral and written communication, organization, project management and presentation skills are necessary to be successful in this role
  • Identify, analyze and develop programs that support safety, technical, and essential skills training
  • Knowledge of management theories and techniques; classroom facilitation and presentation skills; adult learning and theories
  • Previous skills in training and/or Workday administration
  • Delivering new hire and upskill training through classroom learning, on-the-job activities and coaching, etc
  • Creating high quality and effective end user documentation and learning materials which reflect and support the business including operating procedures
10

Experience For Sales Learning & Development Specialist Resume

  • Providing materials, to participants and to the training and evaluation form according to previous experience or alignment with COE/Program Owner
  • Reviewing the effectiveness of all training sessions and working on continuous improvement
  • Being a team player – celebrating success of others and learning from their experiences
  • Working knowledge and experience with course development software and at least one Learning Management System
  • Reporting to Centre Leader and being an active member of our Site & Employee Experience Squad
  • Training facilitation experience including face to face and virtual instructor led sessions

List of Typical Skills For a Learning & Development Specialist Resume

1

Skills For Senior Learning & Development Specialist Resume

  • Strong organizational skills and ability to use good judgment in performingconflicting demands and managing priorities
  • Set and manage multiple priorities using strong organizational, process, project, and stakeholder management skills
  • Work with employees and leaders to improve CHG employees’ job skills, communication, organization and other performance skills and concepts
  • Strong interpersonal and effective customer communication skills
  • Demonstrated ability to build strong relationships and work effectively as a team player in a fast-paced team environment
  • Proven ability to meet deadlines, prioritize workload and manage time effectively
  • Excellent facilitation skills and proven ability to convey a message to all audiences
2

Skills For Medicare Learning & Development Specialist Resume

  • Develop technical employees across the full range of skills, including technical, role-based and soft (professional) skills
  • Strong internal consulting skills, including conducting needs assessments, contracting, diagnosing, planning, implementing, and measuring results
  • Prior experience assessing prior and existing training curricula and organizational needs, developing a recommendations document and training strategy
  • Vocational experience of delivering maintenance or engineering skills technical training
  • Strong analytical and problem-solving skills for identifying client needs, development solutions, and logically organizing complex information
  • Demonstrated history of successful training or consulting experience OR of successful sales or leadership training experience
  • Experience presenting effectively to large groups including updates to executive level leaders
  • Strong project management, planning and organization skills, including ability to handle multiple projects simultaneously in a fast-paced environment
  • Possess strong coaching and mentoring skills
3

Skills For Technical Learning & Development Specialist Resume

  • Experience of communicating information effectively, both orally and in writing
  • Experience in classroom and web-based training with demonstrated experience in performing needs analysis and instructional design
  • Experience in developing leadership and coaching skills in managers
  • Excellent problem solving, decision making and research/analytical skills
  • Deliver effective ramp up and onboarding programs to ensure new hires can undertake their roles and responsibilities as quickly and effectively as possible
  • Display good learning facilitation and presentation skills
  • Demonstrated business focus. Self-directed, process-oriented, strong business acumen, and experienced at driving change
4

Skills For Global Business Services Learning & Development Specialist Resume

  • Tenacity, drive, the ability to operate and make key decisions effectively in a demanding environment,
  • Prior federal government consulting services skills
  • Highly organised and has excellent planning skills
  • Excellent calendar management skills, including the coordination of multiple and complex meetings
  • Content development, build and design experience including strong aesthetic, design composition, effective language and typographic abilities
5

Skills For Temporary Appointment Learning & Development Specialist Resume

  • Empathetic and engaging. Ability to connect well with employees and understand their needs. Strong interpersonal and teamwork skills
  • Demonstrated skills in adult learning, needs analysis, instructional design, and curriculum development techniques and best practices
  • Keen business acumen, strong analytical and problem solving skills and tremendous drive for results
  • Strong presentation and facilitation skills with thorough knowledge in principles of adult learning
  • Display interpersonal skills and good verbal and written communication ability
  • Strong technical skills and knowledge of Core Nielsen products and services (Answers Desktop or WorkstationPlus, MarketTrack, MarketTrack Gold, Homescan)
  • Initiative to drive and follow through projects independently. Strong project and event management skills
  • Polished communication and interpersonal skills with excellent command of spoken and written English and Chinese
6

Skills For Senior HR Learning & Development Specialist Resume

  • Strong communication/internal marketing skills
  • Excellent interpersonal, organizational and technology skills
  • Identifies problems and applies analytical skills to develop and implement effective solutions.
  • Strong organizational, multitasking and communication skills
  • Bring 7 + years of experience partnering with leaders (at all levels) to understand needs and then develop creative and effective learning solutions
  • Developing and delivering training courses (technical and soft skills) to both internal and external clients across Victoria (travel required)
  • Coaching skills, including the ability to give positive and constructive feedback
  • Consulting and relationship building skills
  • Collaborating effectively in a virtual environment, at same time demonstrating ownership and self-efficacy
7

Skills For HR Learning & Development Specialist Resume

  • Prior experience developing and updating course content and coordinating learning curriculum, required
  • Prior experience managing a project, working with senior executives and providing planning, organization, management, and control of a project
  • Extensive experience in delivering & facilitation learning & development programmes & initiative or the effective coaching of frontline leaders and staff
  • Prior experience consulting with managers and employees regarding development needs and promoting company-wide employee development initiatives, required
  • Prior experience developing and delivering training materials in multiple mediums
  • Excels at learning new skills and adapting to ever changing environments
  • Demonstrated experience in designing and managing strategic learning and development programs
  • Demonstrated experience in conducting and assessing workplace training
8

Skills For Temporary Learning & Development Specialist Resume

  • Demonstrated effectiveness in developing, implementing and reviewing strategic workforce plans
  • Advanced editing, proofreading and formatting skills with high-attention to quality
  • Demonstrated ability in establishing and maintaining excellent working relationships and organizational culture
  • Effectively communicate about learning and development opportunities to different stakeholders using latest tools and technology
  • Design and Deliver engaging Soft Skills learning content for both in person trainings and digital platforms
  • Experience and/or a particular skill set in their area of expertise that adds value to the business; ideally in a manufacturing, preferably GMP setting
  • Prior experience in developing training programs for a corporation or government organization
  • Demonstrated experience in team work and managing time and meeting deadlines
  • Demonstrated experience in implementing and managing strategic workforce plans
9

Skills For Employee Learning & Development Specialist Resume

  • Demonstrated effectiveness in development and implementation of strategic learning and development plans aligned to succession career pathing
  • Working experience in airline industry with training and organisational development experience
  • Education and/or experience in adult learning theory and a proven ability to apply the learning methodologies
  • Communicates with participants and managers, ensuring all pre-work or pre-study materials for training classes are organized and communicated effectively
  • Proven work experience in instructional design using eLearning applications such as Articulate Storyline
  • Experienced in-house Training & Development function. Experience in manufacturing environment is an advantage
10

Skills For Sales Learning & Development Specialist Resume

  • Demonstrated experience delivering learning and development programs in a fast paced and high change work environment
  • Sound understanding of Non-Technical Skills, and how they are used in safety critical tasks
  • Project management and planning with strong analytical ability and good judgement
  • Basic PC skills are also necessary. Instructional design methodology and practice required, with the emphasis on adult learning
  • Exceptional planning, administrative and organizational skills
  • Prior experience consulting with employees at all levels of an organization, from frontline team members to executive leadership

List of Typical Responsibilities For a Learning & Development Specialist Resume

1

Responsibilities For Senior Learning & Development Specialist Resume

  • Excellent written/verbal communications skills; time and project management skills, ability to keep the mission in view while attending to details
  • Strong problem solving skills, solid business judgment
  • Demonstrated analytical, critical thinking and problem solving skills; ability to work in a process-driven environment
  • Excellent verbal, written and listening skills with the ability to interact at all levels of the organization
  • Solid project management, event management, communication and needs analysis skills
  • Delivery of strategic training programs throughout the company (i.e.: New Rep Training, Selling Skills (Territory CEO), Head Office Training Curriculum, etc.)
  • Monitor/Test/Report on training activities including determining the impact of training on employee skills
2

Responsibilities For Medicare Learning & Development Specialist Resume

  • Partner with Training Manager to effectively manage diverse talent needs and while also increasing overall brand loyalty with every consumer interaction
  • Proven experience of presenting training to large groups of people
  • Experience implementing IBM Kenexa Framework- customizing core competencies for 24 skill profiles
  • Project Management skills- status reports, meeting facilitation, keeping project timelines on track through SDLC
  • Design and deliver training content covering areas of technical, systems, procedural and soft skills as required
  • Deliver soft skills training to ensure that the consumer is at the heart of everything that we do
  • Create and document business requirements and associated acceptance criteria (technical writing skills)
  • Collaborate with Team Members to determine training methods and approaches that most effectively promote learner’s performance
  • Critical thinking skills and the ability to manage feedback from multiple stakeholders
3

Responsibilities For Technical Learning & Development Specialist Resume

  • Demonstrated ability to take direction from multiple stakeholders, set priorities and plan, manage, and coordinate the execution of EOD activities and tasks
  • Monitoring and evaluating the training program’s effectiveness, success and periodically report outcomes to stakeholders
  • Working with Managers, QA and FAQ teams to prioritise and design training content
  • Experience delivering technical training in an instructor-led training classroom setting
  • Experience of setting, embedding, measuring and benchmarking Service Standards in Hospitality /Retail /Customer Service role
  • Instructional Design experience with a focus on creating holistic learning solutions (incorporating both macro and micro learning elements)
  • Coordination with regions of global learning events ensuring quality of the learning experience for participants and stakeholders
4

Responsibilities For Global Business Services Learning & Development Specialist Resume

  • Experience of developing and delivering training materials
  • Experience creating and delivering learning programs
  • Experience in training, learning and development, consulting, or similar program development and implementation
  • Experience designing and developing training materials
  • Experience in HR within international company, preferably in Learning and Development/ Training area
  • Experience with creating presentations, using MS PowerPoint, Keynote and other presentation tools
  • Experience in corporate training/learning and development
5

Responsibilities For Temporary Appointment Learning & Development Specialist Resume

  • Leverage e-learning technology to ensure training is delivered to Sales Representatives in a current, effective and efficient manner
  • Schedule, create and deliver new Service Associate training, refresher classes and special skill development for existing Service Associates when requested
  • Uses key performance indicators to determine effective of training, and improve training if needed
  • Evaluate training initiatives and assesses applicability and effectiveness of e-learning solutions
  • Experience delivering programs and training in the classroom
  • Manage post-learning assessments/evaluations to measure learning effectiveness and maintain L&D metrics
  • Provides performance consulting to support managers in improving workplace performance and organization effectiveness
  • Provide performance consulting to support managers in improving workplace performance and organisation effectiveness
6

Responsibilities For Senior HR Learning & Development Specialist Resume

  • Successfully complete all required training and demonstrate an understanding of our products
  • Experience in leading corporate learning programs in a software company
  • Strong in exploring and learning market trends
  • Experience using/instructing a CRM, preferably Salesforce.com
  • Demonstrated proficiency including, but not limited to, PowerPoint, MS Word, MS SharePoint and various graphics editing tools
  • Experience with training event planning/logistics required
  • Experience in learning design and delivery and search advertising
7

Responsibilities For HR Learning & Development Specialist Resume

  • B. A. in Instructional design or related experience in the field of Professional/Technical Writing, Performance Consulting,
  • BA/BS in Liberal Arts or related discipline, or at least one year experience in Learning and Development/Training, Human Resources, or Education
  • At least one year experience demonstrating project management (from planning through delivery)
  • Experience in Learning and Development/Training, Human Resources or Education
  • Experience in managing adult and/or organizational learning in a variety of mediums (instructor-led, web-based, or performance support)
8

Responsibilities For Temporary Learning & Development Specialist Resume

  • Strong client focus and proactive approach in undertaking tasks
  • Experience in HR within international company, preferably in Learning and Development area
  • Strong desire to build a career in Learning and Development
  • Related training or instructional design experience
  • Experience training in a Financial Services call center
  • Conduct needs assessments of the sales force and head office employees to identify and prioritize training needs
  • Prioritize and execute complex tasks in a multitasking environment
9

Responsibilities For Employee Learning & Development Specialist Resume

  • Demonstrated ability to train on a variety of topics in a high performing knowledge work environment
  • Experience managing teams, preferably in a contact center environment
  • Experience in the automotive sector (including Premium segment)
  • Understand the training, development, and innovation needs of the Interventional BU and recommend effective solutions
  • Training experience in either FMCG or Retail & Hospitality
  • Experience with course development software and learning management system
  • Build a comprehensive set of analytics to measure learning effectiveness and impact
10

Responsibilities For Sales Learning & Development Specialist Resume

  • Provide thoughtful, strategic input and hands on tactical support to ensure the team consistently delivers high quality, effective learning content
  • Experience and understanding of instructional design and development of online and distant delivered instruction
  • Collaborates with business leadership and the Learning and Development team to scope and prioritize needs
  • Ensures cost-effective design, sharing, implementation
  • Good knowledge of training methodologies and development concepts
  • Demonstrated proficiency in standard curriculum development using the Addie module of instructional design
  • Face-to-face training or facilitation experience

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