Solutions Account Manager Resume Sample
Matt Wintheiser
4748 Hoppe Mill,
Houston,
TX
+1 (555) 421 2514
Work Experience
Solutions Account Manager
12/2016
-
PRESENT
Dallas, TX
- Serve as primary consultant to customers, sales and support teams for our products and services
- Operate as the escalation point of contact for all matters specific to customers
- Visit client sites, in their offices with the goal of customer contact, servicing, public relations, training, revenue growth and retention
- Partner with sales department, providing information and recommendations on customers’ needs
- Provide customer product training/demonstrations. Training involves determining customer needs, customizing and/or creating presentations/information to meet their needs
- Make recommendations to strongly influence management and other staff on process improvements, product enhancements, and/or software from customer perspective
- Perform trend analysis on client usage, issues and market conditions resulting in changes to product, policy and/or processes
- Maintain account planners on customer base
- Responsible for increasing revenue by achieving sales objectives with targeted customer’s business by building strong, multi-level relationships
Enterprise Solutions Account Manager
12/2012
-
11/2016
Houston, TX
- Establish pricing programs and strategies. Secure optimum product positioning within target accounts
- Keep ears / eyes open to identify opportunities to help grow the client’s business, address needs, create new solutions
- Experience at a television station, agency, cable entity, Nielsen or related company
- Demonstrated knowledge utilizing Nielsen data, products and methodology
- Technical proficiencies in Microsoft Office software including Word, Excel and PowerPoint
- Strong business communication, writing, analytical, presentation and organization skills
- Knowledge of Nielsen’s TV & Audio solutions
- Proactively identify problem areas, trends and opportunities and recommend plan of action to client and/or stakeholders
- Conduct phone interviews with clients to educate and obtain information
Account Manager, Client Solutions
04/2009
-
10/2012
Los Angeles, CA
- Retain assigned client base and the associated FindLaw revenue by providing first class customer care for all clients
- Travel to assigned clients as needed and in accordance with service metrics
- Ensure client retention and satisfaction with a select portfolio of accounts throughout the life of the FindLaw/client relationship
- Solves complex problems and issues referred by others; takes a new perspective using existing solutions
- Conduct phone consultations with clients to educate, negotiate and obtain information
- Anticipate and respond to customer needs by recommending creative solutions to meet individual situations
- Engage with multiple levels of client contacts across client’s business units on a regular basis, delivering a continuous flow of business-building ideas (hypothesis), while securing relationship and performance/feedback
Education
Globe University / Minnesota School of Business
2004 - 2009
Bachelor's Degree in Business Management
Professional Skills
- Excellent people interface and matrix team management skills
- Excellent verbal and written communication skills. Multiple languages capability is an added advantage
- Excellent interpersonal, presentation and communication skills (written and oral)
- Several years of account management experience within the software solutions industry or relevant account management experience in the utility sector
- State, Local, Educational selling experience
- Experience working with Industrial end users and EPC’s
- Demonstrate capability in delivering client-focused solutions based on customer needs
How to write Solutions Account Manager Resume
Solutions Account Manager role is responsible for languages, training, credit, refining, purchasing, reporting, modeling, travel, government, software.
To write great resume for solutions account manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Solutions Account Manager Resume
The section contact information is important in your solutions account manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Solutions Account Manager Resume
The section work experience is an essential part of your solutions account manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous solutions account manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular solutions account manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Solutions Account Manager resume experience can include:
- Demonstrated ability to write cohesive client letters and make presentations to medium to large sized groups
- Desire and proven ability to work in a team
- Serve as the Nielsen connection for NBC Corporate teams focused on the Owned and Operated NBC and Telemundo stations
- Demonstrated ability to write cohesive client letters and make presentations to small to medium sized groups
- Demonstrates sales excellence
- Good in depth knowledge of the Legal/Corporate /Academic Markets
Education on a Solutions Account Manager Resume
Make sure to make education a priority on your solutions account manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your solutions account manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Solutions Account Manager Resume
When listing skills on your solutions account manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical solutions account manager skills:
- Communicate well, present and influence credibly and effectively at all levels of influence within customer organization
- Experience working with contractors and channel partners
- Experience in Subscription based selling. ( at least 2 Years )
- Establish strong working relationships with clients, Field Consultants and internal suppliers/customers
- Experience in enterprise sales in B2B
- Account Management / Good in Interpersonal relationships
List of Typical Experience For a Solutions Account Manager Resume
1
Experience For Enterprise Solutions Account Manager Resume
- Technical proficiencies in business software including Excel and PowerPoint
- Ensure client understanding of all aspects of FL product lines
- Manage all aspects of Basic service and methodology changes including education and analysis for client
- Responsible for assigned channel partners and small, medium and large contractors in the Memphis/Nashville market
- Plan and implement sales strategies to maximize market share and margin with contractors & channel partners supporting the San Antonio / New Braunfels / San Marcos area
- Develop cost effective and creative proposals based on drawings and specifications
2
Experience For Senior Solutions Account Manager Resume
- Provide market feedback, competitive intelligence, and hit-rate information to business and sales leadership
- Track sales leads, wins and losses in Customer Response Management (CRM) system, and perform analysis on hit-rate data
- Active relationship management with assigned mainstream accounts
- Develop and follow up on opportunities for enhanced revenue streams
- Analyze customer’s needs and issues in detail and transform them into innovative solutions to all contracted and non-contracted accounts
- Establish and build long term multi-level relationships
- Keep abreast of relevant government regulations (OFWAT, DECC, RHI etc)
- Work with other team members to implement the UK and Ireland sales strategy
3
Experience For Account Manager, Client Solutions Resume
- Gather sales data and provide monthly and annual forecasts of customer requirements
- Track sales leads, wins and losses in Customer Response Management (CRM) system
- Perform analysis on hit-rate data
- Pro-actively work with the clients to check in, ask questions and see what they need
- Answer all client questions with help from various Nielsen departments
- Explain new methodology and help clients understand the data as new measurement becomes available
4
Experience For Account Manager, Hygiene Solutions Resume
- Help clients find ways to use new data and Nielsen tools to grow their business
- Manage all aspects of Basic service and methodology changes
- Engage with all levels of station management– Research, sales, creative services, news
- Pro-actively share thought leadership pieces, Communications, NielsenWire posts and anything else that would be helpful – i.e. Comparable Metrics, Total Audience, Local Watch Report, etc
- Coordinate with Analytics, Product and other departments to makes sure decks answer questions and take the lead on walk through with clients on methodology / ratings questions
- Keep ears/eyes open to identify opportunities to help grow the client’s business, address needs, create new solutions
- Work with Nielsen Local Managers on any contract terms or issues
5
Experience For Account Manager Grid Solutions Resume
- Provide account analytics and insight and recommend a plan of action for resolution suitable for all levels of employees front line to executive level
- Provide timely and proactive status updates to clients/stakeholders for all projects in process
- Ensure that all proactive and reactive client contacts are noted properly in CRM system
- Identify and provide up-sell and cross sell lead opportunities to field partners
- Act as primary, internal, point of contact for escalated situations
- Work with web designers, project managers, content writers, SEM consultants, developers, Directory Team, FindLaw customer service and others in support of FindLaw products and clients
6
Experience For Account Manager Productivity Solutions Resume
- Responsible for driving assigned client contract renewals
- Secure contract renewals for assigned portfolio of customers
- Pro-actively work with the CBS clients to check in, ask questions and see what they need
- Answer all CBS questions with help from various Nielsen departments
- Engage with all levels of station management as necessary– Research, sales, creative services, news
List of Typical Skills For a Solutions Account Manager Resume
1
Skills For Enterprise Solutions Account Manager Resume
- Work effectively as part of a small team
- Demonstrates comScore’s products to clients and speaks confidently on company products
- Meeting or exceeding AOP and other financial targets (BTIs and other KPIs), which contribute to divisional profit and growth objectives
- Working knowledge of MS Office and Internet
- Ownership for properly documenting exceptions, moving them through the process and closing out with appropriate parties
2
Skills For Senior Solutions Account Manager Resume
- Understand and follow the market dynamics in the region, including having a consumption database for main products
- Increase in numbers of customers (including 3rd parties where appropriate) adopting Travelport’s products
- Work autonomously - planning and managing own workload
- Responsible for leading all aspects of customer inquiries beginning to end
- In a selling role
- Familiarity with Contracts, contracts renewal and up-selling
- Experience selling software/hardware solutions, as well as networking, storage, audio/visual solutions for the business place(preferably within the public sector)
- Envisions technology landscape best practices and translates them to requirements, architecture and tooling
- Educate customer base about differentiating products with technical presentations etc
3
Skills For Account Manager, Client Solutions Resume
- Identify and track upcoming sales opportunities and influence customer specifications to favor GE
- Understand market pricing and utilize to successfully close opportunities
- Works with client to cultivate future project initiatives utilizing comScore products and services
- Responsible for delivering custom work to clients via FTP
- Coordinate with local specification engineer to educate customer base about differentiating products with technical presentations etc
4
Skills For Account Manager, Hygiene Solutions Resume
- Provides quotes for service repairs, change outs, and energy solutions including quotes for time and material as well as fixed price services
- Implement the Market Segment, Product and Account Sales strategy
- Respond to opportunity requests from the market
- Follow up on demand and negotiate orders and contracts
- Understand the customer, their markets and their customers and be able to articulate all of Dow’s value propositions
- Develop relationships with product managers and market segment managers and support the implementation of their strategies. Provide inputs for strategy refinement as necessary
- Develop implementation plans where appropriate
- Manage and communicate findings to support a market and participate in Market Segment Team as appropriate
5
Skills For Account Manager Grid Solutions Resume
- Create and keep up to date account plans
- Defines governance models and engagement processes for use by dependent functions. Viewed as an authority on scalability / supportability, an arbiter on design/development viability and an agent that safeguards customer investments against obsolescence and limits to expansion
- Leverages knowledge of Telecommunications market and customer segment to establish further credibility in the eyes of the customer. Acts in a consultative capacity and is provided access to key decision makers throughout the customer account
- Establishes strong relationship with key decision makers and other leaders at multiple levels within customer organization
- Demonstrated knowledge of electrical industry and ABB products
- Strong execution abilities and enthusiasm
- Proven account and revenue retention numbers in support of client retention
- To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter
- Provide site visits to a range of customers representing the Travelport brand
6
Skills For Account Manager Productivity Solutions Resume
- Product knowledge of online products and subscription based selling
- Commercial Leadership Program (CLP) Graduate or equivalent
- Ensure all competitive information is relayed back to the relevant product owners and Northern Sales Management CP
- Institutional Sales and Distribution Channel/s
- Analytical and Process orientation
- Travel to meet business objectives
- DUI in the previous 5 years
- Are a driven Sales leader, committed to business growth and high quality client relationships
7
Skills For Hygiene Solutions Account Manager Resume
- Work in a fast paced environment that changes often
- Think strategically and challenge customer’s current technical and functional processes, as appropriate
- Compliance with Travelport’s processes and procedures
- Compliance with Travelport’s process
- Develop an internal network of SMEs, stay current on other Teradata customer’s success stories and apply them in client situations
- Understands and proactively analyses customer’s product and service needs, industry, and business
- Assume overall responsibility for customer satisfaction as well as key decision making responsibilities directed at Compliance Management and the support of the organization’s sales and income objectives
- Maintain support of the organization’s sales objectives and customer satisfaction through critical material allocation; effective management of foreign sales tax criteria, and review and reporting of all customer credit requests
- Negotiate complex contracts including direct terms and conditions
8
Skills For Account Manager Online Solutions Resume
- Plan and implement sales strategies to maximize market share and margin with EPC’s and Industrial End Users
- Meet or exceed assigned volume measurements
- Identify new customers and create customer profiles to understand GE’s position
- Provide exclusive client support and account management for one of Nielsen Audio’s largest customers
- Acts as Project Manager in the oversight and execution of client’s custom deliverables
- Collaborates with Product teams and Sales teams on new initiatives
9
Skills For Account Manager, Global Client Solutions Resume
- Works independently to complete assignments with minimal direction
- Navigates through internal teams easily
- Plan and implement sales strategies to maximize market share and margin with contractors & channel partners
- Consistently identifying new business opportunities at existing and potential customers, served direct and through distribution, to ensure sustained sales growth
- Plan and implement sales strategies to maximize market share and margin with contractors & channel partners supporting the Plano/Dallas Fort Worth area
- Plan and implement sales strategies to maximize market share and margin with contractors & channel partners supporting the Nashville market area
- Plan and implement sales strategies to maximize market share and margin with contractors and channel partners, supporting the New York metro area market
- Provide value engineering suggestions and provide full packages to differentiate from competition
10
Skills For Account Manager, Analytical Solutions Resume
- Plan and implement sales strategies to maximize market share and margin with contractors & channel partners supporting the Louisiana market area
- Introduce new technology and functionality to existing accounts
- Contribute to the sales and marketing strategy for the UK and Ireland
- Plan / implement sales strategies to maximize market share and margin with contractors & channel partners supporting the Oregon market area
- Provide value engineering suggestions and full packages to differentiate from competition
- Serve as the Nielsen connection for a large client for their Local and National Spot Television sitting in the client office in NY several days each week
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