Operations & Logistics Manager Resume Sample
Arely Howell
4070 Rice Circles,
Boston,
MA
+1 (555) 913 4881
Work Experience
Operations & Logistics Manager
06/2016
-
PRESENT
Detroit, MI
- Partner Relations. Manage driver relationships, identify & attack problem areas for drivers, and negotiate with businesses for driver partner rewards
- Creative Problem Solving. Leverage the technology to solve problems and drive solutions in the community
- Project Management. Put all the pieces in place to take ideas from concept to reality
- Relationship Management. Develop and manage relationships with local community organizations
- Work Cross-Functionally. Team up with our Policy and Comms groups to elevate and share the impact Uber has on drivers, riders, and our cities
- Develop & Optimize Processes — Scale new and existing processes to allow the business to efficiently operate and grow; analyze the business to track and improve metrics and profitability
- Analytics — Analysis of driver, restaurant, and customer metrics to properly allocate supply, guide incentive programs, and ensure high-quality experiences on the Uber system
Disney Institute Operations & Logistics Manager
02/2011
-
01/2016
Boston, MA
- Product Improvement — Proactively search for new features which could improve a seamless driver, customer, and restaurant experience
- Analytics. Heavy analysis of driver metrics to properly allocate supply, develop driver incentive programs, and ensure high-quality partner experiences
- Growth Planning & Recruiting. Evaluate the economic and strategic costs and benefits of driver incentive programs and work with the team to execute those strategies
- Partner Support. Manage the day-to-day issues of drivers on our system
- Develop & Optimize Processes.Create and scale new and existing processes to allow the business to launch and grow
- Partner Relations. Manage development of our new logistics partners, identify & attack problem areas for our logistics partners, and negotiate with businesses for perks
- Product Improvement. Proactively search for new features which could improve a seamless driver experience
- Hustle. Take ownership of Uber's growth in their city and do whatever it takes to get the job done!
Ubereats, Operations & Logistics Manager
03/2005
-
11/2010
Chicago, IL
- Optimize delivery times, earnings, restaurant satisfaction with couriers, and eater (recipient) satisfaction with couriers; help make our couriers as efficient and effectively as possible
- Process Scaling: Uber is a company that moves fast and does things at large scale. Help design processes, whether it be restaurant prospecting, onboarding, account management; or courier growth and scaling in such a way that your processes fuel, rather than act as a bottleneck, on growth
- Strong Analytics — Analysis of driver, restaurant, and customer metrics to properly allocate supply, guide incentive programs, and ensure high-quality experiences on the Uber system
- Assist others with conducting business research by gathering data, identifying options, and conducting experiments with detailed analyses
- Evaluate the economic and strategic costs and benefits of driver incentive programs and other strategies to optimize Uber’s reliability and presence in our markets
- Take ownership of Uber's growth in the market
- Take ownership of Uber's growth in Miami
- Identify, evaluate, negotiate and manage strategic fleet partnerships and driver development
Education
Trinity University
2000 - 2004
Bachelor's Degree in Economics
Professional Skills
- Business analytics / marketing / consulting / applied economics or related experience
- Experience planning and launching lifecycle campaigns with demonstrable results
- Business analytics / marketing / consulting / applied economics or related experience
- High performing work experience in startup, strategy, operations, analytics, business development, or a variety of other specialty roles
- Positive attitude and ability to operate in a very fast paced environment with ambiguity; requires being scrappy
- Positive attitude and ability to operate in a fast paced environment with ambiguity; requires being resourceful
- Tech enthusiast with product development and management experience
How to write Operations & Logistics Manager Resume
Operations & Logistics Manager role is responsible for database, sql, events, research, reporting, compensation, finance, retail, messaging, languages.
To write great resume for operations & logistics manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations & Logistics Manager Resume
The section contact information is important in your operations & logistics manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations & Logistics Manager Resume
The section work experience is an essential part of your operations & logistics manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations & logistics manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations & logistics manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations & Logistics Manager resume experience can include:
- Product Improvement. Proactively search for new features which could improve a seamless driver and rider experience
- Driver on-boarding and training
- Fleet management and scheduling (supply-chain mgmt)
- Take ownership of Uber's growth in their city
- Product Improvement. Proactively search for new features which could improve a seamless driver and rider POOL experience. Work with other Ops team and product to find scrappy ways to test whether your new feature ideas are worthy of building at scale. Then make the case with data
- Quality Control. Take ownership of the quality of the product/service being delivered from start to finish; run daily testing and working with business partners on continuous improvement of their quality control processes
Education on an Operations & Logistics Manager Resume
Make sure to make education a priority on your operations & logistics manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations & logistics manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations & Logistics Manager Resume
When listing skills on your operations & logistics manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations & logistics manager skills:
- Solid understanding of data-driven customer acquisition, conversion and (re)engagement
- Business analytics / finance / consulting / applied economics or related experience
- Product Improvement. Pro-actively search for bugs or new features. which could improve a seamless driver and rider experience
- Knowledge of Oracle ERP with experience in WMS, MES is highly desirable
- Demonstrated leadership on projects and initiatives at your organization
- Product Improvement. Diligently search for bugs or new features which could improve a seamless driver and rider experience
List of Typical Experience For an Operations & Logistics Manager Resume
1
Experience For Disney Institute Operations & Logistics Manager Resume
- Take Initiative - Take ownership of uberEATS growth in your city, and committed to getting into the details
- Take Initiative - Take ownership of uberEATS growth in your city, and committto getting into the details
- Through deep analytics and careful auditing, identify new types of fraud and develop processes to eliminate them from the system
- Identify, evaluate, negotiate and encourage strategic fleet partnerships and driver growth
- Fleet development and optimisation (supply-chain management)
- Metrics analysis and product/process improvement
- Develop & Optimize Processes - Scale new and existing processes to allow the business to efficiently operate and realize growth; analyze the business to track and improve metrics and profitability
2
Experience For Operations & Logistics Manager, Ubereats Resume
- Write queries, perform ad hoc data analysis, and create data visualizations to assess and facilitate compliance
- Take ownership of Uber's growth in Quebec and do whatever it takes to get the job done
- Partner Relations. Manage user development, identify & attack problem areas for users, and negotiate with businesses forperks, including partnerships for large events and venues
- Expansion Planning / Recruiting. Evaluate the economic and strategic costs and benefits of incentive programs and work with management to execute those strategies
- Strategy and Analytics. Structure analytical and process-oriented experiments to develop optimal weekly menu, dictate when we can expand geographically and temporally, create account management tools for our multitude of partners, and much, much more!
- Food Quality Control. Take ownership of the quality of the food being delivered from start to finish; run daily temperature testing and work with restaurant partners on continuous improvement of their quality control processes
3
Experience For Ubereats, Operations & Logistics Manager Resume
- Collect and Act on Feedback. Create processes to stay in close communication with restaurant partners and customers and incorporate feedback into process improvements on the ground
- CFO - Chief Food Officer. Test (or get friends at work to test) all food items to determine what makes it onto our platform; regularly dine on the best food in town!
- Roll-up your sleeves and get involved in keeping our driver-partners online
- Evaluate the economic and strategic costs of driving on the Uber platform and work to improve these costs
- Plan, execute and analyse audits of our compliance
- Take ownership of Uber's growth across SSA cities
- Develop & Optimize Processes — Scale new and existing processes to allow our business to efficiently operate and grow; analyze the business to track and improve metrics and profitability
- Experience in a quantitative role
- Expansion Planning — Evaluate the economic and strategic costs and benefits of expanding UberEATS to new areas; develop and execute against expansion plans
4
Experience For Senior Operations & Logistics Manager Resume
- Product Improvement — Proactively search for new features which could enhance the driver, customer, and restaurant experience; Help make our couriers as efficient and effective as possible
- Advanced knowledge of statistical methods (sampling, inference and stat modeling)
- Proficiency in SQL/HIVE, R and Python
- Analytics. Dig through our extensive datasets to find actionable insights by continuously monitoring the predictive data and crosscheck with actual historical data to observe any discrepancies
- Utilize tools (eg Structured Query Language (SQL)) to perform analysis of driver, restaurant, and customer metrics to properly allocate supply, guide incentive programs, and ensure high-quality experiences on the Uber system
- Product Improvement. Actively search for new features which could improve a seamless driver, customer, and restaurant experience
- Unflappable and super organized. We’re moving people every day and there are plenty of moving parts in this role!
- Work with Data teams across the company (i.e product, engineering, finance) on cross-functional project
5
Experience For Program Operations Logistics Manager Resume
- Develop & Optimize Processes. Create and scale new and existing processes to allow the business to launch and grow
- Resourceful. We move quickly and that means taking a scrappy, startup mentality to tasks at-hand
- Resourceful. We move quickly and that means taking a scrappy, startup mentality to tasks at hand
- Run experiments to help continuously improve our business. Evaluate how changes in incentives impact the different types of app users
- Develop & Optimize Processes. Scale new and existing processes to allow the business to efficiently operate and grow; analyze the business to track and improve metrics and profitability
- Strong Analytics. Analysis of driver, restaurant, and customer metrics to properly allocate supply, guide incentive programs, and ensure high-quality experiences on the Uber system
- Have managed teams of more than 30 people
6
Experience For Cyberspace Operations Logistics Manager Resume
- Process scaling: Uber is a company that moves quickly and does things at large scale. Help design processes, whether it be restaurant prospecting, onboarding, account management; or courier growth and scaling in such a way that your processes fuel, rather than act as a bottleneck, on growth
- Influence and collaborate with internal partners to create SOG’s on supporting processes
- Drive analysis on important strategic decisions that informs key business initiatives, including marketplace balancing efforts, promotion targeting decisions, customer engagement programs, and more
- Self-motivated, works independently and possesses strong time management skills
- Exceptional communication, organizational, and project management skills
- Build, maintain, communicate, and present detailed reporting at the city and national levels
- A “driver” personality - biased toward action and great collaboration
7
Experience For Operations & Logistics Manager Resume
- Able to convey complex problems into clear, actionable insights
- Self-starter with the ability to choose a direction with little oversight
- Process Scaling: Uber is a company that moves quickly and does things at large scale. Help design processes, whether it be restaurant prospecting, onboarding, account management, or courier growth and scaling in such a way that your processes contribute, rather than act as a bottleneck, on growth
- Experience in a quantitative role
- Automate and own the end-to-end process of modelling and data visualization
8
Experience For Disney Institute Operations & Logistics Manager Resume
- Develop models that predict likely trends based on market dynamics, customer behavior, and more to pre-empt strategic decisions
- Partner Support. Oversee the day-to-day issues of drivers on our system
- Partner Relations. Guide development of our new logistics partners, identify and resolve problem areas for our logistics partners, and negotiate with businesses for perks
- Smart, engaged co-workers
List of Typical Skills For an Operations & Logistics Manager Resume
1
Skills For Disney Institute Operations & Logistics Manager Resume
- Identify ways to continuously improve the rider and driver experience
- Assist others with conducting business research by gathering data (SQL), identifying options, and conducting experiments with detailed analyses
- Comfortable diving into analyses, driving business recommendations, generating organizational buy-in, and operationalizing processes from idea to execution
- Conduct business research by gathering data (SQL), identifying options, and conducting experiments with detailed analyses
- Knowledge of Distribution operations (material handling equipment) and material flow
2
Skills For Operations & Logistics Manager, Ubereats Resume
- Data-driven decision-making mentality and sound business judgment
- Competitive benefits including equity, healthcare, and 401(k)
- Sharp, motivated co-workers in a fun office environment with daily lunch and plenty of events
- Employees receive free monthly Uber credits!
- Corporate strategy background with a willingness to roll up your sleeves
- Language -The ability to speak, read and write Mandarin Chinese fluently
- Analytics. Utilize driver data to understand driver behavior and areas for improvement in our driver communication, sign-up and incentive programs
3
Skills For Ubereats, Operations & Logistics Manager Resume
- Develop & Optimize Processes. Take big picture ideas and break them into actionable steps with aggressive timelines for completion
- Partner Relations. Manage driver relationships, identify & attack problem areas for drivers, and negotiate with businesses for partner rewards
- Drive and motivation - The role of Operations & Logistics Manager / Coordinator (Analytics Focus) requires great resourcefulness, working with limited resources to deliver intelligent, impactful insights that drive real business impact on a real-time basis
- Develop, operationalize, and analyze the impact of commute and first/last mile programs
- Seek out and execute on opportunities to improve efficiency at major events and venues
- Serve as logistics lead for new product launches
- Create solutions to scale at the regional and national level
- Cultivate positive, mutually beneficial relationships with like-minded organizations
- Present program proposals and performance reports to internal and external audiences
4
Skills For Senior Operations & Logistics Manager Resume
- Collaborate with a cross-functional team to support regional policy initiatives
- Drive - The role of Operations & Logistics Manager (Analytics Focus) requires great resourcefulness, working with limited resources to deliver intelligent, impactful insights that drive real business impact on a real-time basis
- Working experience (with at least 3 years in highly analytical roles)
- MBA graduate and/or 4+ years of high performing work experience in startup, strategy, operations, analytics, business development, or a variety of other specialty roles
- Risk management / business analytics / operations management or related experience
- Data driven decision making mentality supported by sound business judgment
- Proficiency in SQL, Python or R
- 5+ années de gestion de risque / d’analyse commerciale / de gestion d’opérations ou d’expérience reliée
- Un baccalauréat en économie, statistiques, sciences informatique, ingénierie ou un champ similaire
5
Skills For Cyberspace Operations Logistics Manager Resume
- High level of proficiency in MS Office applications (Excel, PowerPoint, Word)
- Present data-driven recommendations with clear proposed next steps and then go execute!
- Expansion planning/recruiting. Evaluate the economic and strategic costs and benefits of driver incentive programs and work with management to execute those strategies
- Take ownership of Uber's growth in Melbourne
- Employees are given Uber rides each month
6
Skills For Operations & Logistics Manager Resume
- Direct the efforts of technical and non-technical specialists to drive completion of key course-of-business work streams and automation of key business processes
- Attention to detail and comfort with ambiguity in an ever-changing environment
- O Drive partner base growth and partner engagement across cities in Russia
- User focus - Know our ‘eaters’ inside and out. Deeply understand their habits and preferences. Have a pulse on Philly-specific trends. Use these insights to grow demand for UberEATS
- Product Improvement. Pro-actively search for bugs or new features which could improve a seamless driver and rider experience
- Comfortable with diving into analyses, driving business recommendations, generating organizational buy-in, and operationalizing processes from idea to execution
- Develop & Optimize Processes. Take big picture ideas and break them into actionable steps with progressive timelines for completion
- Partner Relations. Oversee driver relationships, identify and resolve problem areas for drivers, and negotiate with businesses for partner rewards
7
Skills For Disney Institute Operations & Logistics Manager Resume
- Hustle. Take ownership of Uber's growth in your city, and do what it takes to get the job done
- Identify business challenges and devise innovative statistical tools/methods to solve those problems
- Present data-driven recommendations with clear proposed next steps
- Evaluate the economic and strategic costs and benefits of driver incentive programs and work with management to execute those strategies
- Take ownership of Uber's growth across Ohio
- Analytics. Heavy analysis of driver and rider metrics to properly allocate supply, guide driver incentive programs, and ensure high-quality experiences on the Uber system
- Expansion Planning / Recruiting. Evaluate the economic and strategic costs and benefits of driver incentive programs and work with management to execute those strategies
- Driver Support. Manage the day-to-day issues of thousands of drivers on our system
- Hustle. Take ownership of Uber's growth in their city and do whatever it takes to get the job done
8
Skills For Operations & Logistics Manager, Ubereats Resume
- Mobilize & Grow. Take on new opportunities like launching a new market, spinning off a new product line, experimenting with new business models… the possibilities are endless!
- Develop & Optimize Processes - Scale new and existing processes to allow the business to efficiently operate and grow; analyze the business to track and improve metrics and profitability
- Analytics - Analysis of driver, restaurant, and customer metrics to properly allocate supply, guide incentive programs, and ensure high-quality experiences on the Uber system
- Product Improvement - Proactively search for new features which could improve a seamless driver, customer, and restaurant experience
- Product Improvement — Actively search for new features which could improve a seamless driver, customer, and restaurant experience
9
Skills For Ubereats, Operations & Logistics Manager Resume
- Establish strong ties with local authorities on all matters related to driver compliance
- Kitting (Packout) -
- Kitting (Packut) -
- Expansion Planning - Evaluate the economic and strategic costs and benefits of expanding UberEATS to new areas, develop and execute against expansion plans
- Help with driver on-boarding and training
- Definition and implementation of new and exciting rider-facing products
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