Learning & Development Program Manager Resume Sample
Elta Grimes
238 Collins Lights,
San Francisco,
CA
+1 (555) 694 7349
Work Experience
Learning & Development Program Manager
01/2016
-
PRESENT
Dallas, TX
- Facilitates team sessions and/or acts as a scout and change agent to foster team work, build trust, influence team andleadership effectiveness, as well as support cultural changes within the company. This also includes developing and facilitating training programs as required to support organizational training needs
- Identifies external best practices on various development related topics and applies internally where appropriate
- Experience in people development, group facilitation, and/or training design
- Post-graduate work in organizational development, industrial/organizational psychology, organizational behavior, adult learning or equivalent, highly desired
- Apply Adult Learning and Org Development concepts to design and delivery
- Direct experience in designing and delivering people programs in a business environment (including practical application of organization development and/or talent management principles)
- Direct experience building impactful programs in high-growth technology companies
- Effective time management skills and ability to lead multiple priorities and meet deadlines
- Experience with program management methodologies and techniques, and their application in business and technical environments
Learning Development Program Manager
09/2012
-
07/2015
San Francisco, CA
- Self-start and be versatile in a dynamic environment
- Experience developing and managing complex program budgets
- Experience with applicable business process sufficient to plan and communicate effectively and consult with project team members, SME’s, vendor, sponsors, customers and management
- Be consultative and influence individuals who are not accountable to the Project Manager
- Responsible for all program components including selection process, events, communications and evaluations
- Responsible for all program logistics for in-person events
- Manage program communications for participants and internal stakeholders, including drafting communications and creating timelines
- Manage and collaborate with external consultant on all aspects of the programs
- Partner with senior L&D colleagues on program design
Learning & Development Program Manager Amsterdam
02/2010
-
03/2012
Los Angeles, CA
- Create marketing materials for program and maintain internal websites for alumni
- Communicate effectively and consistently with various partners on program administration
- Training
- Experience facilitating large group training and/or discussions
- At least 2 experiences of developing a training course from scratch, through to implementation and post-training assessment
- Experience utilizing more than 3 training delivery methods
- Independently identify and act on priorities and leveraged opportunities
- Program/Project Management
- Proven training and facilitation capabilities along with coaching experience
Education
Strayer University
2005 - 2010
Bachelor's Degree in Instructional Design
Professional Skills
- Strong Communication and Project Management skills; good presentation skills
- Practical program management and administration experience, including excellent organizational and time management skills
- Excellent written and verbal communication skills, including ability to effectively and credibly communicate with audiences at all leadership levels
- Strong organization and planning skills with the ability set priorities
- Excellent project management skills and experience are essential
- Demonstrated exceptional experience in facilitation and presentation skills
- Strong planning & organization skills; ability to think ahead & conceptualize and plan for events
How to write Learning & Development Program Manager Resume
Learning & Development Program Manager role is responsible for organization, interpersonal, training, building, advanced, facilitation, development, presentation, planning, design.
To write great resume for learning & development program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Learning & Development Program Manager Resume
The section contact information is important in your learning & development program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Learning & Development Program Manager Resume
The section work experience is an essential part of your learning & development program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous learning & development program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular learning & development program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Learning & Development Program Manager resume experience can include:
- Experience in effectively functioning in a team-based environment
- Strong stakeholder management skills, with ability to build and manage relationships with people at all levels within an organization
- Very strong organization skills are required to support timely completion of multiple tasks and work-streams
- Strong project management skills with the aptitude to meet deadlines, juggle multiple demands, and execute on ideas
- Strong written and verbal communications skills are necessary
- Strong research skills with eye for quality and attention to detail while keeping strategy and broader objectives at forefront
Education on a Learning & Development Program Manager Resume
Make sure to make education a priority on your learning & development program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your learning & development program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Learning & Development Program Manager Resume
When listing skills on your learning & development program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical learning & development program manager skills:
- Strong relationship building skills working with teams across the organization and managing the external partners who are critical to our success
- Excellent problem solving, time management and critical thinking skills
- Strong computer skills specifically in Excel, Word, PowerPoint and other Learning Management Systems
- Proven collaboration and relationship building skills
- Proven ability to effectively train/facilitate and influence within a diverse, fast moving organization
- Communicate clearly, in writing and orally. Strong interpersonal skills and the ability to quickly build and sustain positive relationships
List of Typical Experience For a Learning & Development Program Manager Resume
1
Experience For Learning Development Program Manager Resume
- Proven experience in people management with strong focus on coaching and development
- Good knowledge of effective learning strategies, curriculum development, and emerging concepts in the blended learning approach
- Program manage all existing vendor-led soft-skills and manager development training programs
- Learning & Development experience in client facing role such as customer success or employee experience
- Experience in a Learning & Development role or related experience
- In depth experience with multiple approaches and technologies related to learning, skill development, career development and Talent Management
- Command skills and managerial courage
- Credibility, presence, and communication skills to be an influential business partner and coach to executive teams
- Effectively interface with and influence employees/managers at all levels of the organization and across functional/geographical lines
2
Experience For Talent Management & Learning & Development Program Manager Resume
- Advanced Excel skills including pivot tables and vlookup
- Learning, Development experience background
- Experience in Designing and Developing, of learning and development courses
- Leads the training events and/ or trains the trainers to cascade the learning in a consistent and effective way
- Experience applying a systematic instructional design approach to the development of learning materials (ADDIE or AGILE)
3
Experience For Learning & Development Program Manager Amsterdam Resume
- Experience developing and executing initiatives designed to drive measurable greater awareness and engagement
- Experience using and developing reports, metrics and dashboards
- Self-starter who is skilled at building and leveraging relationships across offices
- Proven ability to work with multiple overlapping projects with multiple stakeholders
- Mobile learning design experience
- Instructional design and/or content development experience with knowledge of methodologies, writing standards, and needs assessment and metrics
- Data and measurement - Assess effectiveness of training, produce insights for L&D team and help communicate these outcomes to the business and our partners
- Proven ability to multi-task and remain organized under pressure
- Manage cost effective solutions to own travel plans, and contribute to cost saves at a regional level
4
Experience For Senior Learning & Development Program Manager Resume
- An experienced Project/Programme Manager
- Experience with Microsoft Office applications (PowerPoint, Word and Excel) or Google equivalents
- Experience with designing and delivering learning programs, as well as leading internal and external faculty teams
- Quota carrying enterprise sales experience, preferably in digital media sales
- Proven track record with LMS, virtual and classroom style training venues
- Complete assignments related to Learning and Development priorities
- Experience in Learning and Development and/or HR Generalist/Business Partner roles
- Flexibility and adaptability to shifting priorities and/or organizational needs
- Experience in Learning & Development or related field
5
Experience For Recruitment Learning & Development Program Manager Resume
- Facilitates effective training modules
- Previous experience in tech startup environment
- Talent Management/Leadership Development, Inclusion & Diversity, L&D and business experience
- Experience, preferably in an L&D role within a professional services environment
- Experience with instructional design around both live programs and on-demand curriculum
- Proven track record of success in a project / program management role
6
Experience For Senior Global Learning & Development Program Manager Resume
- Proactive self-starter, strong attention to detail, ability to multi-task and be flexible
- Project manage all change initiatives, within the ManageIn program globally to develop and enhance the Manager experience
- Exceptional results orientation with demonstrated personal initiative and customer centric perspectives
- Project manage all change initiatives within your assigned programs and enhance the learner experience globally
- Leads the project plans and develops effective communication plans to support the roll out of new L&D initiatives and programs
7
Experience For Learning & Development Program Manager Field Resume
- Gathers and analyzes quantitative and qualitative to monitor the effectiveness of a portfolio of learning solutions and/or programs
- Manage the on-boarding experience for functional managers across ATD
- Facilitate in person and virtual trainings using innovative and proven L&D practices
- Sustainable learning experiences
- Demonstrated success with increasing responsibility and various assignments within the program or project management field
- Experience with learning solutions
- Partner with Sales Training Mangers to define processes around how we evaluate, monitor and report on the performance and effectiveness of Tesla Academy
8
Experience For Contract Learning & Development Program Manager Resume
- Work closely with master administrators to ensure effective and efficient delivery of services and permissions and drive greater usage/adoption over time
- Increase utilization of L&D online learning experiences
- Demonstrated drive to achieve results
- Developing and building a learning culture across the organization, utilizing training to lead change and support business strategy
- Leading on the development and delivery of customer focused business acumen learning strategy
- Partnering – work closely with the Global Program managers to get learning initiatives successfully delivered in APAC
- Planning – work with L&D consultants and Global Program Managers to understand the work required and build successful capacity planning
- Working with the business to use appropriate and timely communication channels
9
Experience For Learning & Development Program Manager Senior Principal Resume
- Developing materials that are compatible with internal branding
- Elevate and evolve current training programs for store and field leadership including training approach and strategy
- Assist with managing conference planning and programming for specific store leadership events
- Make full use of technology, instructor led, blended, and experiential learning to improve the quality of training delivery
- Partner with learning team to design and facilitate learning programs to support performance process
- Evaluate and report impact of implemented & conducted training’s on learning, job and organizational performance
- Co-ordinates the on-going administration of allocated programs to ensure quality, consistency and continuity. Seeking opportunities to make improvements
- Solves complex problems using expertise in learning and development, company processes, procedures, and business knowledge
10
Experience For Learning & Development Program Manager Resume
- Coordinates and directs multiple business learning programs, understanding inter-dependencies within and across other ATD programs
- Deep understanding of Microsoft Word, Excel, PowerPoint, Live Meeting and Internet Explorer
- Knowledge of marketing and messaging
- Learn different technologies and operating policies and procedures quickly
- Assist in the creation of an impactful learning curriculum to enable leadership capabilities for retail
- Develop marketing, manager/employee toolkits
- Represent AXA US for global learning initiatives and drive global agenda
List of Typical Skills For a Learning & Development Program Manager Resume
1
Skills For Learning Development Program Manager Resume
- Validated partnership and relationship building skills
- Strong project management skills to achieve objectives within established time frames
- Passion for designing and delivering innovative and effective high quality learning programs which are valued and desired experiences
- Experience in relevant field with demonstrated ability for designing and implementing corporate learning and talent development programs
- Experience: 5 years+ of Learning & Development experience ideally within Sales training
- Strong knowledge of effective learning design, delivery principles, and training technologies
2
Skills For Talent Management & Learning & Development Program Manager Resume
- Exceptional interpersonal skills including a highly responsive customer centered disposition and the ability to work well in a fast-paced environment
- Experienced in training and facilitation capabilities along with mentoring experience
- Professional experience in the learning and development field or other relevant experience
- Eager to learn, grow, and build skills, while working in a fast-paced environment
- Selling knowledge and experience
3
Skills For Learning & Development Program Manager Amsterdam Resume
- Experience working in a learning and development environment creating and implementing learning and organization development solutions
- Experience planning and arranging creative, unique training events
- Provide coaching and mentoring to our leaders in the areas of Change Management, Organizational Development, and Organizational Effectiveness
- Experienced in the training life cycle from content needs assessment, content creation, facilitation, and post training assessment
- Progressive learning and development experience delivering services to a professional and operational workforce
- Experience executing company-wide learning programs in a dynamic environment
- Support the design of learning experiences by producing creative resources, materials and communications
- Proven ability to develop content and continually deliver training around sales product training materials and collateral
4
Skills For Senior Learning & Development Program Manager Resume
- Experience designing large scale learning programs
- Experience leading and coaching cross-functional teams on complex projects
- Experience designing large scale learning programs; and
- Solid understanding of Microsoft Word, Excel, PowerPoint, Live Meeting and Internet Explorer
- Experience in a Financial, Credit, and/or Ratings setting
- Investigate new opportunities and develop effective training that is impactful and inventive
- Experienced and comfortable working across different cultures
- Experience leading complex projects
5
Skills For Recruitment Learning & Development Program Manager Resume
- Experience influencing sponsors and stakeholders
- Experience leading complex projects
- Experience with learning delivery, program implementation, program evaluation, and change management principles
- Experience as a facilitator or trainer of adult learning in the corporate environment
- Experience in Designing and Developing learning and development courses
- Creates innovative and effective learning content
- Proven track record in delivery and facilitation of training programs
- The ambition and experience to work with multiple overlapping projects with multiple company partners
6
Skills For Senior Global Learning & Development Program Manager Resume
- Ideally Six to ten years’ experience in HR or Change Management
- Juggle multiple priorities and complete work with a high level of quality and attention to detail
- Program/Project Management experience
- Working with learning management systems and using data to create insights and guide solutions
- Understanding of Learning and Development theories and models
- Designing creative resources and materials for learning solutions
- Learning and Development background
7
Skills For Learning & Development Program Manager Field Resume
- Manage systems to deliver training to employees (learning portals, learning management systems, access to training materials and on-going learning)
- Independently capable of seeking information, solving conceptual problems, aligning resources, and delivering results in challenging situations
- Comfortable working in dependently and being empowered to solve problems and come up with new ways of thinking and working
- Research innovative and emerging technologies, methods and resources to help us stay at the leading edge of learning
- Enhance a comprehensive curriculum to support on-boarding and ongoing product training to our enterprise level team of sellers
8
Skills For Contract Learning & Development Program Manager Resume
- Aptitude for learning and using technology for both learning design/delivery and data analysis
- Organize world-class speakers, presenters, and teachers to engage Associates with cutting-edge development training and theory
- Fresh, “out of the box” thinking to facilitate innovative learning
- Impact people from around the world as a part of a global team creating stimulating ways to help others improve their performance at work
- Assist in the development and design of new in-house learning content, which includes collaborating with internal customers to identify development needs
- Work with data to support learning needs diagnostics and evaluate learning impact
- BA/BS in Business Administration, Finance, Marketing or Learning and Development related field
- Motivated to work hard in a fast-paced, ever-changing environment to help our growing business
- Build and support yearly learning budget and needs in alignment with Tenneco’s AOP financial planning process
9
Skills For Learning & Development Program Manager Senior Principal Resume
- Execute, create and own the strategy and tactical delivery plan for driving scalable solutions around making our leaders better managers; provide coaching and feedback to our existing leadership team and develop programs that prepare high-potential employees for management roles
- Support Acxiom’s Talent Review, Succession Planning and Associate Development by developing programs that narrow competency gaps
- Build scalable programs that aid in growing our Associates’ capabilities and drive employee retention
- On research and evaluation of “Best in Class” programs. Create custom resources including
- Classroom training and workshops that create personal, flexible, and
10
Skills For Learning & Development Program Manager Resume
- Track course feedback for relevance and impact. Make recommendations to Sr. Director on changes to existing programs or development of new courses
- Self-starter, proactive in planning and execution
- Engage support and commitment around learning and development for the company
- Closely partner with teams across the globe to implement sales programs and create innovative learning deliverables
- Provide feedback against learning objectives; Assess/test to measure knowledge transfer and report on findings
- Analyze, engage and manage 3rd party vendors as they relate to Starkey training programs
- Measure and report on learning and development initiatives
- Organizational execution against our operating and strategic objectives
List of Typical Responsibilities For a Learning & Development Program Manager Resume
1
Responsibilities For Learning Development Program Manager Resume
- Experience with course authoring software; Articulate, Storyline, Adobe Acrobat, and/or similar software for custom e-learning development
- Maintain a “hands-on” approach to the curriculum by having first-hand experience with the handsets and the subject matter being trained
- Experience with the technical aspects of the Learning Management System
- Experience in end-to-end e-Learning design and implementation
- Experience owning end-to-end, large-scale project rollouts, preferably compliance in nature
- Personal experience in managing HRIS (Human Resources Information Systems) required
- Strong knowledge of Financial Services Industry and Insurance Business
- Partner with subject matter experts and leadership to determine needs and priorities within the business units and sites
2
Responsibilities For Talent Management & Learning & Development Program Manager Resume
- Review the curriculum effectiveness and relate its relevance to related audiences
- Experience in Technology industry or any startup organization is required
- Demonstrated track record of implementing HR L&D programs and initiatives such as talent and performance management
- Experience in development, production and/or delivery of training, preferably in a corporate environment
- Develop, implement, and manage an effective user forum to build open communications to, from, and among our users
- Lead HR L&D resources in EMEA to provide relevant, effective facilitation services to Cargill’s businesses and functions
- Designing targeted blended learning solutions for professional families across AXA US
- Present reports on selected learning and training interventions in NAMER, including evaluation of learning events and management of allocated budgets
- Present reports on selected learning and training interventions including evaluation of learning events and management of allocated budgets
3
Responsibilities For Learning & Development Program Manager Amsterdam Resume
- Manages the organization and maintenance of the internal knowledgebase (SOS), writing/posting articles, announcements and keeping existing information current
- Logistical planning and scheduling of Live training session and webinars
- Analyze internal training processes and evaluating new and existing ones to enhance internal value and impact
- Analyze business results and identify learning opportunities, while crafting learning interventions that address the issues
- Communication and Branding – owns APAC L&D communication and branding strategy
- Consistently evaluate training and development solutions/tools to ensure we are forward thinking at all times
- Manages overall tactical aspects of program, , identifying appropriate resources needed, and developing schedules to ensure timely completion of project
- Analyze internal training processes and evaluate new and existing ones to enhance internal value and impact
- Conduct Train the Trainer activities for both new hire and recurring training needs
4
Responsibilities For Senior Learning & Development Program Manager Resume
- Work with the broader Academy team to design, develop and deliver training solutions that address and support the changing needs of the business
- In Learning & Development/HR/HR Ops preferably in analytics and program management roles
- Innovative: Isn’t limited by what’s out there today and is constantly looking for what is next
- Detailed: Realizes the importance of details in leading to impactful outcomes
- Ambitious: Willing to assume authority, take risks, and set clear goals for career development
- Design and launch learning reinforcement plans for L&D programs
- Contact and vet outside content vendors, including university programs
5
Responsibilities For Recruitment Learning & Development Program Manager Resume
- Organize creative and impactful learning events, both in-person and virtual
- Collaborate to determine training needs; observe sales encounters; study sales results; confer and work with key Sales executives and internal product partners
- Align leadership training with Infinera’s overall business goals
- Develop and maintain a consultative relationship with key stakeholders and subject matter experts to identify training requirements
- Ensure all training meets and supports Global Care’s quality initiatives and measurements
- Develop case studies and reports that can help our external-facing Customer Success Managers drive higher engagement with our enterprise customers
- Curate and integrate LIL content into our L&D enterprise programs to extend the learning
- Design, deliver and maintain orientation and on boarding programs for the company
- Consults and provides advice on the program development with internal learning team
6
Responsibilities For Senior Global Learning & Development Program Manager Resume
- As required - designs, develops, and implements blended learning solutions that drive business performance
- Facilitates and supports senior level training programs and courses
- Identifies ways to create faster adoption and improve the impact of learning solutions
- Be able to WOW audiences with your delivery and facilitation of learning initiatives
- Facilitate curriculum and lead group discussions in a professional manner
- Make business decisions
- Partner with Talent Development, HR Business Partners, Retail Operations, Education, Field Leadership and the Culture/Impact team to ensure the integration of relevant learning courses and follow-up activities to drive behavioral change within our retail organization
- Work collaboratively with cross functional business partners to complete project framework, milestones, and communication
- Enhance and/or build induction curriculum for retail field leadership, store leadership, and employees
7
Responsibilities For Learning & Development Program Manager Field Resume
- Execute special projects including, but not limited to, writing of education and training materials and supporting management and education workshops in local markets and regional and national conferences
- Curriculum and content development within Learning Management Systems and other blended learning methodologies, including e-learning, virtual learning and classroom learning
- Advanced skills in MS Office Suite required (i.e. PowerPoint, Excel, etc.)
- Experience applying instructional design in learning programs
- 5 – 8 years of experience in content design, project management or a program leader
- Experience in Leadership Development or Organizational Development Concepts and Content
- Support the design and implementation of ESPN performance management strategy and calibration process
8
Responsibilities For Contract Learning & Development Program Manager Resume
- Collaborating with leaders across the company to assess needs, develop and deliver training program content and materials targeted at building understanding of the AXA US business and financial services industry
- Building synergies across training groups throughout the organization, developing avenues for best practice sharing, shared standards and common resources to provide a consistent learning experience
- Embracing ambiguity, understanding organizational dynamics within a large global firm, and identifying systematic approaches to solving problems
- Strategic, customer focused and able to connect corporate learning to wider business goals and values
- Ensures consistency & high quality of training delivery across all sites for the client
- Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program
- Proactively seeks to improve Training Delivery for the client
- Lead special projects or new business developments that require specialized training attention
9
Responsibilities For Learning & Development Program Manager Senior Principal Resume
- Ensure consistency of training design, delivery and execution based on feedback, suggestions and best practices to improve results
- Increase ‘businesses speak to position AXA for long-term success
- Agile and tenacious, with ability to take ownership
- Proactively engages and manages the internal client relationships
- Create and report business information and metrics as mandated
10
Responsibilities For Learning & Development Program Manager Resume
- Ensure updated knowledge of the program with self at all times
- Partner and communicate internally as required with all functional teams
- Participate in the curriculum design process and provide feedback if and when necessary
- Partnerships – manage the relationship with our external administration partner and our external vendors to ensure work is allocated effectively based on capacity and priority
- Organized and structured – this person has the ability and the passion to create and streamline processes and organize resources in a logical way
- Define and implement company-wide, cross-functional program strategy for people development and build the training and development program for the Account Management organization, including the hiring and management of Account Management Operations team
- Manage the new hire onboarding process through leading monthly new hire training, ensuring the new employee experience aligns with Moat’s culture and conduct needs assessments in various departments to determine training needs
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