Learning & Development Manager Resume Sample
Elijah Kuphal
56149 Raul Road,
Chicago,
IL
+1 (555) 589 0121
Work Experience
Learning & Development Manager
05/2015
-
PRESENT
Philadelphia, PA
- Manage a team of Learning & Development Specialists who design and create effective training solutions that impact business results
- Provide constructive feedback and guidance to direct reports on all aspects of training projects including analysis, design, development, implementation, evaluation and usability
- Assigns projects based on capacity and capability to get the work done
- Build strong relationships with the business, assists the L&D Director with overall LOB relationship management
- Develop and maintain a solid knowledge of LOB job roles, environment, goals, culture, key players, and policies/procedures
- Ensure the appropriate measurement and evaluation strategy is designed and executed to measure the effectiveness of projects
- Ensure direct reports collaborate with training peers to identify efficiencies, opportunities to leverage content, design approach, best practices
- Lead all aspects of a project from analysis to evaluation on an as needed basis
Senior Learning & Development Manager
09/2008
-
12/2014
San Francisco, CA
- Assess learning needs of the business(s) through a variety of methods including conference calls, group discussions, end user interviews
- Collect and organize monthly metrics and prepare reports for management
- Utilize a variety of learning delivery methods within approved programs (e.g., classroom, eLearning, virtual or on an individual basis)
- Set priorities, establish, and meet strict deadlines and handle multiple deliverables
- Define and implement solutions that support the on-going development of critical business and leadership skills and promote a learning culture
- Focus on leadership and executive development, professional and career development, program management and talent planning
- Demonstrate an ability to blend multiple approaches and strategies to include: instructor led, on-line, intact and experiential learning offerings, and their emerging technologies
Assistant Learning & Development Manager
09/2002
-
07/2008
Chicago, IL
- Partner with HR leadership, business partners, Segment and Enterprise Center of Excellence learning teams to deliver a comprehensive development-based learning culture and strategy
- Encourages Success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced
- Make It Happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful
- Developing HR learning and development strategies with all SNI employees by considering immediate and long-term staff requirements
- Analyzing training needs in conjunction with corporate strategic objectives
- Planning, creating and delivering training and development programs including performance reviews, to accomplish the corporate strategic objectives
- Developing individual training programs that meet the skills gap identified through training needs assessment
- Designing and implementing appropriate e-learning strategies
Education
University of Memphis
1997 - 2002
Bachelor's Degree in Instructional Design
Professional Skills
- Excellent interpersonal, communication and relationship management skills with the ability to facilitate and build consensus of opinions while mitigating or resolving conflict
- Superior organization and planning skills, exceptional communication skills including presentation, public speaking, and facilitation skills
- Good communication skills, Microsoft Office skills and any other industry related software skills
- Excellent written and oral skills, partnership-building, project coordination, and event planning skills
- Program and project management skills, with strong time management and organizational skills
- Possess significant experience in developing and implementing learning strategies, as well as excellent communication skills, both written and verbal
- Demonstrated hands-on experience developing both soft skills and technical/systems training
How to write Learning & Development Manager Resume
Learning & Development Manager role is responsible for training, development, learning, business, facilitation, presentation, leadership, interpersonal, content, design.
To write great resume for learning & development manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Learning & Development Manager Resume
The section contact information is important in your learning & development manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Learning & Development Manager Resume
The section work experience is an essential part of your learning & development manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous learning & development manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular learning & development manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Learning & Development Manager resume experience can include:
- Strong internal consulting and relationship building skills with all levels of employees up to and including the C-Suite
- Evaluate effectiveness of training programs including on-the-job application of skills learned, employee engagement, etc
- Demonstrate self-initiative, problem solving skills, and a discipline in personal organisation
- Demonstrated experience as a project manager using proven methodologies
- Excellent interpersonal, listening, written communication, and facilitation skills
- Facilitating programs across our broad learning and training curriculum including network, technical, soft skills, leadership, and safety
Education on a Learning & Development Manager Resume
Make sure to make education a priority on your learning & development manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your learning & development manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Learning & Development Manager Resume
When listing skills on your learning & development manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical learning & development manager skills:
- Strong interpersonal skills to effectively work with a variety of internal and external stakeholders to develop and deliver trainings
- Strong interpersonal skills and ability to collaborate effectively with cross-functional teams
- Excellent oral and written communication / influencing skills and the interpersonal skills
- Outstanding oral and written communication skills, as well as organizational and interpersonal skills
- Outstanding content design skills with expert level powerpoint skills
- Excellent verbal and writing communication skills i.e. public speaking experience
List of Typical Experience For a Learning & Development Manager Resume
1
Experience For Senior Learning & Development Manager Resume
- Strong project management and communication skills (oral and written). Strong classroom management and facilitation skills and webinar delivery skills
- Excellent project management, tracking skills including the ability to effectively manage concurrent and competing priorities
- Strong mediation and counseling skills. Good analytical skills and attention to details
- Strong networking & relationship building skills with employees at all levels of the business, including formal experience with executive presentations
- Excellent presentation skills with experience in delivering stand-up training
- Strong analytical and problem solving skills – can define problems, collect data , establish facts and provide valid conclusions
- Demonstrated organization, planning, and project management skills – ability to prioritize and work in a multi-tasked environment
2
Experience For Learning Development Manager Resume
- Demonstrated excellent verbal, written and presentation skills
- Superior interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels
- Excellent and proven verbal communication skills
- Have strong communication skills; and good attention to detail
- Strong Project Management Skills and change management experience
- Proven leadership and budget management skills on large, complex projects; demonstrated ability to manage multiple components of a strategy simultaneously
- Strong training planning and facilitation skills
3
Experience For Assistant Learning & Development Manager Resume
- Exercise broad, independent, and good judgment to effectively manage training initiatives
- Manage learning strategies built upon business development priority and implement executions of core leadership skills development at all levels
- Strong presentation skills that resonate with different audiences
- Experience designing and facilitating both soft skills and technical training for a variety of job levels
- Strong business acumen and consultative skills; ability to influence others at all levels within the organisation
- Demonstrated facilitation and public speaking skills
4
Experience For Global Learning & Development Manager Resume
- Effective program/project management skills
- Excellent interpersonal communication, presentation and facilitation skills
- Excellent facilitation skills and the ability to manage group dynamics
- Excellent communication and presentation/facilitation skills
- Proven ability to build and maintain relationships/partnerships and collaborate effectively
5
Experience For Senior Learning & Development Manager Latam Resume
- Strong project management skills to support execution of multiple projects simultaneously
- Conduct web conferences and meetings; good facilitation and presentation skills
- A confident public speaker with strong communication skills. Confident, articulate, and communicating clearly with all levels of associates
- Enthusiastic about helping others increase skills and performance to achieve business priorities
- Possess excellent communication skills both face-to-face and over the telephone
- Strong IT skills (Word, Excel and PowerPoint)
- A strong customer focus and ability to effectively and quickly build relationships and establish trust, respect, competence and confidence
6
Experience For National Learning & Development Manager Resume
- Proven leadership skills in a service environment
- Strong presentation, relationships management, and teamwork skills
- Possesses strong communication skills and able to interact with people across all levels
- Managing effectively and efficiently internal and external resources
- Demonstrated experience designing and developing training materials in all modalities, including ILT, e-learning, video
- Demonstrated experience creating and maintaining departmental budgets, managing vendors and controlling costs
- Prior experience managing and developing learning and development specialists /coordinators
7
Experience For Learning & Development Manager Amsterdam Resume
- Experience with eLearning or Web-based Training; experience with Learning Management Systems (LMS), Adobe Captivate, and MS products
- Strong training presence and experience in delivering training in a variety of contexts
- Develops evaluation and validation instruments to collect and interpret data assessing program needs and training effectiveness as it relates to training
- Six or more years formal leadership experience managing managers and individual contributors, including experience leading remote direct reports
- A determined individual who is looking to broaden their skills in creating learning opportunities at all levels
- Create, manage and complete training content development projects using project management skills, processes and tools
- Experience conducting learning evaluation measurements to ensure effectiveness and desired outcomes, continuous improvement based on hard metrics
- Superior business/technical writing and editing skills
8
Experience For Learning & Development Manager, Delta Galil Resume
- Manage key stakeholder relationships with HR and Retail Ops to ensure the in pub training structure and tools are being used effectively
- Coach line managers to be able to use MSL reporting to effectively monitor and track mandatory and compliance training completion for all colleagues
- Skills related to developing educational content and delivering the same is essential
- Proven record as a Team Leader setting clear priorities / objectives and holding people accountable for delivery
- Experience managing and team of direct reports; managing schedules and priorities of the team
- Working experience in Learning and Development field while equipped with managerial or supervisory experience would be an advantage
- Prior experience in delivering on the job training within AccorHotels
- Proven experience in a similar role (previous knowledge of working with online Learning would be desirable)
9
Experience For Field Learning & Development Manager Resume
- Business savvy, high level of people, HR and Training skills
- Demonstrated success in building internal and external relationships at a senior level with a proven track record of success as a trusted business advisor
- In-depth knowledge of training techniques and practices to drive enhanced skills to improve performance in a contact center
- Effectively communicate learning and development policies and processes to global partners
- Effectively manage complex learning programs, delivery schedules and facilitator pools
- Effectively conduct group training courses that meet individual, department and organizational needs
- Experience in Sales & Marketing and Sales Force Effectiveness would be of advantage
10
Experience For Learning & Development Manager Tax-uki Resume
- Product and soft skills training
- Proven work experience and successful outcomes as a training manager in a corporate environment
- Prior experience in a leadership role directly managing others
- Experience implementing organizational effectiveness initiatives that promote employee engagement
- Business Development, Sales & Pursuits Skills Development
- Facilitation: Facilitate in-person and virtual classroom training for both technical and soft skills topics
List of Typical Skills For a Learning & Development Manager Resume
1
Skills For Senior Learning & Development Manager Resume
- Relevant experience in delivering management skills training, especially leadership and soft skills in MNC organizations
- Excellent facilitation & training skills in English and Chinese with proven track record
- Excellent communication skills and experienced in communicating with all levels throughout an organization
- Strong attention to detail, problem solving, time and project management skills; ability to prioritize projects and tasks, assess and deploy resources
- Demonstrated strong skills in creative problem solving
- Superior customer service skills and the ability to communicate effectively with all levels of an organization
2
Skills For Learning Development Manager Resume
- Good team player with strong presentation and communication skills, positive customers service mind-set
- Experienced trainer and facilitator with strong communication and presentation skills in English and Chinese (Mandarin and Cantonese)
- Experience of working in an environment where learning is not always prioritised and can demonstrate success in driving compliance to a learning structure
- Excels at learning new skills and leading efforts to embrace change while maintaining team’s effectiveness
- Demonstrated skill and experience designing and delivering Talent, Leadership and management learning and development solutions
- Proven learning and development experience, evidence of training design, delivery and training evaluation (essential)
- Collaborative working style with strong networking and influencing skills
- Use adult learning principles and curriculum design techniques to effectively design and develop various learning experience
- Training development experience with demonstrated training development project management experience
3
Skills For Assistant Learning & Development Manager Resume
- Experience of partnering with and influencing senior management teams, with proven change management experience
- Demonstrated skill and experience consulting with key business operations and revenue-generating functions
- Strong interpersonal skill to build effective working relationships and business partnering with stakeholders
- Strong influencing, presenting and communication skills – both written and verbal
- Excellent leadership, coaching and influencing skills
- Strong computer skills including PowerPoint, Word and e-Learning platforms
- Excellent communication skills: verbal, written, editing, presenting, and facilitation
- Effective interpersonal skills with the ability to take an idea to sustainable execution by adapting to and navigating through organizational networks
- Possession of excellent oral and written communication skills, including deck writing
4
Skills For Global Learning & Development Manager Resume
- Strong interpersonal, relationship-building, and listening skills
- Experienced facilitation skills in multicultural working environments
- Evaluate the effectiveness of skills training through guest feedback or department manager's German Report
- Deal with conflict using appropriate interpersonal skills for effective resolutions
- Strong project management skills; keeping multiple projects on track
5
Skills For Senior Learning & Development Manager Latam Resume
- Skills to measure effectiveness of training and return on investment (ROI)
- Strong leadership, negotiation and team building skills
- Excellent communication skills, deep learning and development aptitude
- Effective facilitation skills including the ability to listen, deliver feedback, organize thoughts and lead initiatives
- Demonstrated ability to apply problem-solving and analytical skills
- Effective interpersonal, presentation and facilitation and communication skills
6
Skills For National Learning & Development Manager Resume
- Excellent stand-up facilitation skills
- Strong Microsoft office and virtual platform skills
- Demonstrated platform training, facilitation and presentation skills
- Excellent MS Office skills, especially PowerPoint, preferably at an advanced level (incorporating sound, video, embedded files, custom animations)
- Effective communication skills and an engaging approach to working collaboratively with multiple stakeholders and a diverse workforce
- Strong interpersonal, analytical, and problem-solving skills; capacity to strategically imagine, plan, and implement new ideas
7
Skills For Learning & Development Manager Amsterdam Resume
- Solid facilitation & presentation skills
- Experience conducting skills gap analysis
- Proven verbal and written communication and change management skills required
- Have the creative skills to develop new and innovative digital learning experiences
- Effective interpersonal skills, able to influence at all levels
- Excellent organization, facilitation and presentation skills
8
Skills For Learning & Development Manager, Delta Galil Resume
- Can evidence influencing skills at a senior level
- Effective communication skills are essential and an engaging approach to work collaboratively with multiple stakeholders and a diverse workforce
- Can operate at all levels effectively
- Good analytical skills and commercial awareness
- Excellent Written and Oral communication skills with a confident and professional telephone manner
- Drive Sales Force Effectiveness (SFE) through the development of knowledge and skills
- Project management - strong project management, organisational and coordination skills
- Support USPL’s license to operate through the design and delivery of OQ and Skills Program
9
Skills For Field Learning & Development Manager Resume
- Strong organizational skills, works well on their own, able to set and meet deadlines with quality results
- Solid communication skills, both written & verbal
- Excellent planning and organizational skills, attention to detail, ability to handle multiple tasks and work in a fast-paced, time-sensitive environment
- Strong project management skills and ability for cross-functional collaboration and coordination
- Effective analytical and project management skills – able to deliver on time and on budget
- Strong leadership, relationship and influencing skills
- Experience in facilitation or presentation skills
- Excellent relationship development skills including negotiation and influence
- Proven track record of collaborating effectively with others to produce results
10
Skills For Learning & Development Manager Tax-uki Resume
- Training delivery skills – able to deliver training at all levels to a variety of audiences, incorporating delegates’ learning styles and requirements
- Ensuring new employee on-boarding training results in an effective and rewarding experience
- Outstanding interpersonal, coaching and leadership skills; ability to influence across various leadership levels
- Conducting thorough needs and gap analyses in skills, audience, organization, etc
- Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management and Senior Management level
- Training and development experience to include experience managing business relationships and development of role-based learning paths
- Good public speaking skill (track record of presentation or public speaking training course)
- Effectively leading the building and delivery of complex training programs
List of Typical Responsibilities For a Learning & Development Manager Resume
1
Responsibilities For Senior Learning & Development Manager Resume
- Possesses and demonstrates strong facilitation skills to facilitate meetings, processes and operations
- Solid business acumen and the ability to effectively implement learning strategies to support business goals
- Demonstrated excellence in project management and effective management of multiple projects/priorities including external vendors is required
- Strong written and verbal skills in Korean and English communication
- Excellent English communication skills both written and verbal, as well as Thai or Laos
- Good Interpersonal Communication and Presentation Skills with ability to communicate with all levels
2
Responsibilities For Learning Development Manager Resume
- Demonstrated ability to effectively interact and communicate with multiple levels and disciplines
- Good computer skills, knowledge of MS Office (Excel; Powerpoint)
- Outstanding verbal and written communication skills including public speaking required
- Experience in designing just-in-time learning experiences and using blended learning approaches
- Demonstrated program design experience developing learning solutions, talent development or OD interventions
- Four to six years of Learning and Development experience and/or training; or equivalent combination of education and experience
- Control the resources allocated to the training team, e.g. training rooms, AV equipment, to ensure they are utilised effectively and efficiently
- Effectively manage the scheduling of internal resources to meet demand, working closely with your colleagues to drive more agility and efficiencies across L&D
- Utilize LMS, online and mobile learning strategies developed by CoE (eg drive self nomination for core professional, skills programs via myLearning)
3
Responsibilities For Assistant Learning & Development Manager Resume
- Solid experience in delivering training
- Create and/or customize learning curriculum (leadership, professional and product) and collateral to build employee skills/competencies
- Assist the business with skills gaps analysis, (Individuals, departments, teams) and development of customised training programmes
- Carry out annual TNA’s of coaching and Inspire selling skills in order to assess performance and identify areas for development driving SFE
- Demonstrated instructional design capability, both through formal training and practical on-the-job application, especially experience with online design
- Experience in supervising staff and be a good team player
4
Responsibilities For Global Learning & Development Manager Resume
- Contribute to the development of the Cornerstone platform and how it is used effectively to drive learning within retail
- Proven experience in instructional design principles and best practices
- Proven experience in facilitating and delivering (multiple-day) training within a large company, preferably within the UK or European market
- Have setup and scaled professional skills development programs, delivering content across multiple mediums and geographies
- Proven experience in design of bespoke management and leadership development training
- Proven experience in learning & development for management and leadership in a smiliar role
- Coordinate with course content owners to ensure that training materials are fit for purpose, up to date and effectively communicated to relevant stakeholders
- Solid experience of working with LMS systems
- Able to communicate effectively with different levels in the organization and cope with a fast-paced environment
5
Responsibilities For Senior Learning & Development Manager Latam Resume
- 3 – 5 years’ experience in the Hospitality Industry, with previous experience in a leadership role
- Exceptional relationship-building and influencing skills
- Well-developed, communication, team working, administrative and problem solving skills
- Presentation skills to large audiences
- Skills in the maintenance and management of records (both IT and paper based)
- Can demonstrate their approach and give examples of their design and development experience
- Design and delivery of learning solutions (15% softskills delivery)
- Broad experience/knowledge of Leadership Development best practices with significant experience involving the design and development of first time programs
6
Responsibilities For National Learning & Development Manager Resume
- Review and effectively manage the L&D budget
- Proven experience of interpreting L&D requirements and gap analysis from business strategy to action
- Demonstrated adult learning implementation and experience driving performance through impactful training
- Demonstrated proficiency in assessing training effectiveness and ROI to stakeholders and leaders
- Advanced computer skills in Word, Excel, PowerPoint, and Publisher
7
Responsibilities For Learning & Development Manager Amsterdam Resume
- Proven experience with process standardization and process improvement methodologies
- Solid experience in international companies
- Self-starter who possesses exceptional project and time management skills with great attention to detail
- Advanced project management and organizational skills with the ability to handle multiple assignments with a positive attitude and professional manner
- Have the ability to work on multiple projects simultaneously under tight deadlines (project management and time management skills)
8
Responsibilities For Learning & Development Manager, Delta Galil Resume
- Partner effectively and influence at senior levels, can understand and interpret the customer needs
- Demonstrated experience in relationship management and the ability to collaborate and negotiate with key stakeholders, management and external customers
- Trains managers to train their employees in the needed skills are
- Able to demonstrate a consultative skill set with the ability to tailor approaches based upon audience
- Proven ability to operate in a fast-paced environment with attention to detail
- Facilitation experience or equivalent Sysco sales experience
- Media or technology industry experience is beneficial but not essential, however experience of a complex, matrixed organisation is an advantage
- Progressive experience in organizational effectiveness and development and/or leadership development
9
Responsibilities For Field Learning & Development Manager Resume
- Prior experience in AML monitoring and investigation or AML compliance
- Create and implement training initiatives to develop team members’ skills and abilities
- Experience with LMS and/or comparable data base administration experience
- Solid facilitation experience of various instructor-led programs for multiple audiences
- Supervisory & Management Skills Development
- Demonstrated experience working in a high end Luxury resort
10
Responsibilities For Learning & Development Manager Tax-uki Resume
- Demonstrated experience in relationship management and the ability to collaborate and negotiate with key stakeholders and management
- Works effectively in a global arena
- Provide additional soft skills training session to help develop employees at all levels of the business
- Work with Editors to embed BCG core skills into practice
- Interact effectively at a team and individual level
- Executive Coaching Skills
- Internal consultancy skills
- Strong facilitation skill
- Creating or participating in learning and development pilots, testing and evaluation processes – including gathering learner’s experiences and feedback
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