Inside Account Manager Resume Sample
Lera Heller
64414 Hegmann Canyon,
Boston,
MA
+1 (555) 747 7778
Work Experience
Inside Account Manager
01/2018
-
PRESENT
New York, NY
- Perform or assist with any departmental operations, as required or directed to maintain workflow and meet production schedules and requirements
- Use consultative selling process to penetrate key accounts
- Administer appropriate planning to deliver high impact business plans to decision makers, via telephone
- Make significant contacts and presentations to decision makers, via web-x tutorial, to ensure dealership alignment with Dealer Tire program
- Identifying competitive threats, trends and issues
- Developing and maintaining consistent contact schedule with key-target dealers
- Solving customer relations problems relating to any Metro Center and Distribution Center activity
Global Inside Account Manager
11/2015
-
12/2017
Chicago, IL
- Keeping accurate and timely internal records of key contacts and other related activities
- Distributing pertinent industry or product developments to customer base
- Providing inventory management services to customer base
- Maintaining knowledge of current industry trends and sharing it with customer base
- Reviews and verifies accuracy of file transmissions and investigate identified reporting gaps and/or issues and follow up with appropriate parties until issues are resolved
- Communicate frequently with Aramark Supply Chain Management and other CPS/QUASEP team members as required
- Support the CPS client base through phone, on-line and visitation with supplier assistance, counseling, business reviews, operational tools and any other means designed to create and maintain strong client relationship
- Inside sales experience
- Post-secondary education (college or university)
Onboarding Inside Account Manager
04/2011
-
09/2015
Dallas, TX
- Excellent computer skills including Microsoft Word, Excel, Outlook
- Organized, self-disciplined and professional in demeanor
- Work independently with minimal supervision managing multiple changing priorities in a fast-paced office
- Demonstrated ability to persuade and influence behavior through proper planning and execution of telephone sales calls
- Learn and transfer knowledge to others over the phone and using web-based training
- Successful sales or customer service experience in the property & casualty insurance industry
- High volume and excellent quality of work produced are a key measure of job performance
Education
Kaplan University - Cedar Falls Campus
2007 - 2011
Bachelor's Degree in Business
Professional Skills
- Excellent time management skills, attention to detail, organizational skills, and problem-solving capabilities
- Possess strong organization skills and the ability to juggle priorities
- Negotiation, technical writing and editing skills strongly desired
- Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills
- Demonstrated experience managing small/medium sized customers and prioritizing workflow accordingly
- Strong phone, written communication and online presentation skills including the ability to present to an executive level audience
- Strong analytical/critical thinking skills and time management
How to write Inside Account Manager Resume
Inside Account Manager role is responsible for negotiation, customer, microsoft, excel, basic, events, presentation, telephone, wireless, telecommunications.
To write great resume for inside account manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Inside Account Manager Resume
The section contact information is important in your inside account manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Inside Account Manager Resume
The section work experience is an essential part of your inside account manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous inside account manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular inside account manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Inside Account Manager resume experience can include:
- Continually develop communication skills for higher level of effectiveness
- Proficiency with Microsoft Outlook, Word and Excel Demonstrated written communication skills
- Speaking - organizes ideas and demonstrates strong verbal communication techniques
- Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions
- Be comfortable writing and communicating effectively
- Strong phone presence and experience making many customer calls per day
Education on an Inside Account Manager Resume
Make sure to make education a priority on your inside account manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your inside account manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Inside Account Manager Resume
When listing skills on your inside account manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical inside account manager skills:
- Effective time management with excellent written and spoken communication skills
- Good organizational skills and the ability to prioritize
- Experience in effectively communicating with customers using a telephone or remote communication technology in a B2B selling environment
- Sales and marketing experience, small business coaching experience, or customer success experience
- Excellent selling, verbal, written and negotiation skills
- Proven ability to thrive in a collaborative matrixed environment; effectively partnering with functional teams to meet account needs
List of Typical Experience For an Inside Account Manager Resume
1
Experience For Global Inside Account Manager Resume
- BA/BS in Sales/Marketing, Business, Information Technology, or related field or equivalent combination of education and work experience
- Experience in business or project planning execution and evaluation of results
- Improve customer satisfaction by developing strong relationships with customers and field team
- Develop incremental sales and maintaining strong margin within account base
- Tech-savvy with a good understanding of wireless industry
- Maintain and grow existing customer relationships through effective and proactive account management
- Provide BEST experience for a new client
2
Experience For Inside Account Manager, International Resume
- Business experience preferably in a Customer Support / Sales Support role
- Experience with CRM / SalesForce.com helpful
- Prioritize workload to achieve goals
- Fluent in German and a good knowledge of English
- Maintain active sales funnel by updating sales probabilities and estimated close dates based on customer evidence
3
Experience For Onboarding Inside Account Manager Resume
- Build strong client relationships and help cultivate new prospects within the organization
- Build effective relationships with the Global Sales Channel to maximize account coverage
- Build and maintain solid customer relations that protect or expand HP's Installed base
- Uccessful sales and/or account management experience
- Knowledge of the Rogers suite of products and services and/or telecommunications sales experience is an asset
4
Experience For National Inside Account Manager Resume
- Building and maintaining professional relationships with existing customers and partners
- Prospecting and creating leads within an assigned territory and converting them to on-site meetings for the associated Enterprise Account Manager
- Acting as the “Face of SHI” by being a central point of contact for client base
- Providing customer quotes, pricing, product information and order entry
- Providing shipping quotes to customers
- Working on a specific account, supporting business generated
- Understanding the clients' needs & current challenges
5
Experience For Associate Inside Account Manager Resume
- Representing SHI as a partner with our vendors and manufacturers
- Writing - communicates thoughts, ideas, and information in writing that is thorough and well thought out
- Listening - receives, interprets and responds to verbal messages appropriately
- Manage a named and geographic account territory ranging in excess of $5M depending on role within the team and corresponding sales operating plan expectations
- Focus on strategic products applications (including targeted sequencing and custom expression) and solutions in strategic accounts
- Be a leader and valued contributor to the sales team by assisting in managing Channel Account lists and contacts with our Channel VAR’s
6
Experience For Inside Account Manager, BB Resume
- Actively participates in all customer support programs including concurrent engineering and development projects
- Researches, documents and reports industry trends, purchasing history and buying trends related to assigned accounts
- Participates in sales meetings, selling events, special multi-business unit sales team programs and assigned training programs
- Responsible for meeting or exceeding assigned monthly, quarter and annual forecast
- Manage customer orders and overcome challenges by working directly with relevant team members in Customer Service, Product Management and Manufacturing
- Provide sourcing, product quotes, pricing, and product information
- Problem Solving - recognizes problems and devises/implements a solution
- Identify and manage clients' standards & engage partners to secure most competitive pricing
7
Experience For Senior Inside Account Manager Resume
- Achieves inside sales KPI’s including, but not limited to, dials, activities, opportunities created, closed revenue, etc
- Manage & expand SPP’s relationship with individual customers within key accounts. (Ongoing)
- Drive awareness of the account’s program to individual customers through marketing efforts. Key eStore orders as required. (25%)
- Increase share of wallet of mobile solutions inside existing B2B accounts
- Comfortable using MS-Office (Excel, Word, PowerPoint, Outlook)
- Prepares quote packages including sales drawings, cost worksheets and acceptance test documentation
- Responsible for driving sales within dormant & inactive virtual agents
- Responsible for generating year-over-year growth within assigned agents
- Drive world class CPE through providing the right resources, at the right time, to the right situation
8
Experience For Inside Account Manager, Imaging Resume
- Maintain current business and generates new business in existing accounts and with prospective customers
- Engage additional Waste Management business opportunities - referring internally as appropriate
- Use Waste Management sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools)
- Provide outstanding customer service and support
- Interest in building a knowledge of software and hardware technologies
- Employ a consultative sales approach and provide service solutions via outbound calling and written communications (proposals, e-mails, quotes etc...)
- Serve as a day to day key relationship manager between Dealer Tire and assigned Dealers primarily via telephone and web based communications
- Create and leverage OEM and Dealer relationships to manage, support, and grow the OEM Tire and light maintenance programs
- Research, develop and recommend high impact business plans and strategies with Dealer decision makers, and guide them in managing these plans to maximize the benefits of the OEM Tire and light maintenance programs in order to increase Dealer sales and drive customer loyalty, including
9
Experience For Inside Account Manager Academia Resume
- Customer Service - works to exceed client/customer expectations
- Self-Management - acts responsibly and chooses ethical courses of action
- Teamwork - contributes to group efforts
- Computer - uses to acquire, organize, analyze and communicate information
- Work with EAE to on-board new accounts
- Initiate relationship for new clients with Connection
- Introduction to the clients' Connection team
- Value Proposition & Portal Demonstrations / tutorials
10
Experience For Inside Account Manager Maitland Resume
- Identify customer's current initiatives & engage internal resources
- Introduce new clients' to Connection overlays and partners
- Fast Track of account creation / set up. Work with other departments to ensure timely set up
- Introduce new clients to their custom portal and highlight the values of self-service
- Modify & manage Client's portal to suit their needs
- Communicate regularly with key client contacts
- Work to identify contacts in other departments
- Acquire a deep understanding of your customers’ critical business issues to build a compelling solution that addresses these issues and maximizes your revenue potential
List of Typical Skills For an Inside Account Manager Resume
1
Skills For Global Inside Account Manager Resume
- Strong phone and written communication skills including the ability to present to an executive level audience
- Proven advanced skills with Microsoft Office (Word, Excel, Powerpoint)
- Excellent face-to-face and telephone communication skills
- Strong phone, written communication and online presentation skills
- Continually develop communication skills for the higher level of effectiveness
2
Skills For Inside Account Manager, International Resume
- Strong telephone and email communication skills
- Strong customer service background and/or 3+ years proven track record in sales and prospecting
- Highly goal oriented with proven experience consistently exceeding sales quotas
- Problem solving, organisational, interpersonal and management skills
- Demonstrated experience selling to large named accounts with Fortune 500 companies
- Develops accurate information concerning prospect and customer needs, and effectively communicates the information to company decision makers and team members
- Relates to a customer in a confident/positive manner in order to effectively service and sell
- Proven commercial experience, preferably in a business-to-business environment
- Language skills: English & Polish
3
Skills For Onboarding Inside Account Manager Resume
- Language skills: French & Italian required, Spanish desirable
- Strong computer literacy (experience with Salesforce.com)
- Strong sales experience - Commissions based with quantifiable goals ex. Inbound and Outbound Sales, Phone Carrier Sales, Time Share Sales, Retail Sales
- Experience: Three years of experience in non-consumer based industry sales (in addition to education requirement)
- Proven commercial (b2b) experience
- Continuously monitor and assess the competitive environment in order to effectively navigate market dynamics and maintain customer engagement plans
4
Skills For National Inside Account Manager Resume
- Proven commercial experience, preferably in a business-to-business environment
- Provide timely response to requests for equipment orders and communicate effectively with internal customers
- Coordinate effectively with Equipment Operations team for the completion of equipment orders and successful placement of unit installation
- Well-developed IT skills, especially MS PowerPoint & Excel
- Effectively manage your book of business through productivity and pipeline management
- Prior Territory/Portfolio Management experience
- Helping to ensure a world-class customer experience for our top customers through relationship management and day-to-day account maintenance
- Wholesaling or other office products experience desirable
5
Skills For Associate Inside Account Manager Resume
- Thorough understanding of principles of marketing and advertising cost-effectiveness, including market sector targeting, product offer development
- Experience selling to engineering leadership, including Directors and VPs
- Proven success in negotiating contracts and closing business
- Strong knowledge of Thomson Reuters’ order management, entitlement, billing and reporting systems processes and business policies
- Previous experiences calling into/working with C-Level executives
- Experience in business to business high tech sales OR test engineering using National Instruments products
- Experience selling in a long sales cycle with complex custom engineering hardware and software solutions
6
Skills For Inside Account Manager, BB Resume
- Successful experience selling in a long sales cycle with complex custom engineering hardware and software solutions
- Have experience using tools such as CRM systems and marketing automation platforms
- Own the outcome of your client experiences through out-of-the box thinking and problem-solving approaches
- Takes ownership of one’s development not settling for good, but always striving to be great
- Experience in cost/benefit analysis, pricing, and sales
- Prioritize among competing tasks
7
Skills For Senior Inside Account Manager Resume
- Experience in business or project planning, execution, and evaluation of results
- Experience managing Mid size accounts
- Experience selling in B2B environment
- Strong willingness to learn and quick learner, understanding Tektronix test and measurement products and their application solutions
- Experience selling to large named accounts with Fortune 500 companies
8
Skills For Inside Account Manager, Imaging Resume
- Experience selling to aerospace and defense industry
- Experience using Salesforce.com to track and forecast account activities
- 3+ yrs work experience within a similar industry providing client support within a Global Matrix'd organization
- Solid understanding in the use of Salesforce.com to track and forecast account activities
- Understand what makes a good online marketing campaign
- Experience in using an enterprise customer relationship management system is desirable
- Experience in inside sales or customer service
- Account management and/or customer service experience required
9
Skills For Inside Account Manager Academia Resume
- Proven track record of 2+ years in an inside sales role; tactical new business & account development
- Experience in sales (any field)
- Results orientation, competitive spirit, positive attitude, curiosity, coachability, strong work ethic and highly self-motivated
- Four or more years’ experience in sales or account management
- Four or more years’ experience in the energy industry, utility rates, and regulated utility processes
- Detail-oriented with strong administrative follow-up and follow through
- Adaptable to a fast-pace organization that changes to continuously improve the customers experience
- Two to three years of experience in B2B commercial or technical sales
10
Skills For Inside Account Manager Maitland Resume
- Experiences with electrical, pressure, and/or temperature calibration metrology
- Develop incremental sales and maintain strong margin within account base; and
- Computer experience/knowledge - uses to acquire, organize, analyze and communicate information
- Proven sales and account relationship track record
- Results-driven, able to handle ambiguity and able to handle multiple priorities
- Strong cross sell and up sell capabilities
- Tradeshow and conference events experience
- Sales management software experience, specifically Salesforce.com Outreach.io
List of Typical Responsibilities For an Inside Account Manager Resume
1
Responsibilities For Global Inside Account Manager Resume
- Strong communication skills - both internal and external, by all means of communication
- Experience in a inside and/or outside sales preferably in the HVAC environment; or equivalent combination of education and experience
- Experience in sales, business development, or sales engineering/consulting, like in Cloud, SaaS, Analytics, Mobile or eCommerce
- Research current customers in assigned territories and book of business, determining priorities, competition, business plan, and a sales and marketing strategy
- Allocates effort to achieve maximum sales growth results, by prioritizing territory opportunities to recruit, grow, and retain customers
- Experience working with small businesses or have a small business background
- Experience working in technology with the ability to explain complex systems simply
- Solid analytical ability to determine customer and product pricing opportunities
2
Responsibilities For Inside Account Manager, International Resume
- Educate our customers on our products and programs, to assist them with consolidating their business needs to be their one stop shop
- Experience with a book of business or territory management work
- Strong written and verbal communications skils
- Or above sales experience
- First inside sales or telesales experience
- Demonstrates the ability to maintain sales records through the use of the CRM and prepares sales reports, as required
- Manage multiple priorities with different deadlines
- Demonstrated ability to communicate, present and influence
- Annual validation and mapping at client location
3
Responsibilities For Onboarding Inside Account Manager Resume
- 3+years Sales/Lead Generation experience with exposure to full sales process
- Customer-first mentality, strong customer empathy
- Identifying problems and trends, drawing connections between data, and resourcefully taking action to solve problems and make things happen
- Training and coaching for long term professional development
- Building and handling internal and external customer relationships
- Selling technology solutions into multi‐national organizations, large on‐line retailers, ecommerce
- Talking on the telephone for long periods of time
- Managing and closing sales opportunities discovered as a result of account initiatives by deploying team resources and coordinating cross-functional activities
4
Responsibilities For National Inside Account Manager Resume
- Planning and executing account development initiatives to generate demand in identified areas of greatest opportunity
- Provide post-sales support such as coordinating joint calls, providing key internal contacts, and following up to identify additional opportunities
- Support the sales and marketing team with remarketing and, follow up and lead nurturing
- Responsible for attending scheduled training sessions on new products, services, pricing, procedures, etc
- Ensure retention by building and maintaining relationships with key decision makers
- Assist in developing and implementing market specific growth strategies and initiatives within target accounts which are aligned with our Strategic Plan
- Qualify sales leads by investigating budget, authority, need, and timing (BANT)
- Combat and overcome objections by leveraging product knowledge and value-added selling techniques
- Responsible for calling and connecting with a high volume of virtual agents each day
5
Responsibilities For Associate Inside Account Manager Resume
- Provide customer service functions and resolve customer issues by identifying problems and coordinating resources
- Provide marketing and input to customer responses to products and competing product information
- Continue to develop the value proposition of wholesale with targeted customers, using various marketing approaches to educate and influence the prospect
- Test new offerings and expansion opportunities and perfect the targeting and closing of high-value customers within these products
- Be confident communicating the value proposition across multiple product lines and customer applications both verbally and in writing
- Familiar with analyzing data intelligence and advanced management information reporting
- Develop and execute outbound, digital marketing using available tools (e.g. Campaign Monitor, Mail Chimp, Microsoft Dynamics etc.)
6
Responsibilities For Inside Account Manager, BB Resume
- Comprehensive leadership training career path support with business, product and leadership training
- Responsible for keeping sales pipeline up-to-date and accurately forecasting future business
- Continuous viewing and inputting data to a computer screen
- Manages assigned accounts and plans sales calls, utilizing reporting resources, company databases
- Provides new business development via lead qualification, profiling and prospecting efforts
- Reports complaints in accordance to compliant handling process, complying with company and departmental policies and with administrative requirements
7
Responsibilities For Senior Inside Account Manager Resume
- Provides new business development via lead qualification, profiling, and prospecting efforts
- Reports complaints in accordance with complaint handling process, complying with company and departmental policies and with administrative requirements
- Proactively advises other S.P. Richards personnel, including those at HQ regarding local market issues
- Meet activity goals and metrics per day (including outbound dials, sell time, and unique live contacts)
- Manage pipeline to identify opportunities and convert those opportunities to bring in sales
- Notifies customers of impending product deliveries and negotiates delivery schedules
8
Responsibilities For Inside Account Manager, Imaging Resume
- Expedite the resolution of complex customer issues such as interconnections, billing issues, rates and outage concerns to maximize satisfaction
- Maintain up-to-date customer account information and profiles by leveraging sales management tools such as CRM
- Use virtual tools in accomplishing daily tasks (e.g., telephone, social media, virtual meetings, etc.)
- Make on average 20 to 30 outbound telephone calls/emails per day to advance sales leads/opportunities generated from marketing leads and interactive chats
- Serve as the day-to-day team manager dealing with any and all type of process and progress related escalations in order to achieve targets and KPIs
- Cross Sell and up-sell products and services into existing customer base to create incremental pipeline and revenue
- Manage sales campaigns and promotions within the existing customer base
- Follow up on all leads and tasks within the existing customer baseRequirements
9
Responsibilities For Inside Account Manager Academia Resume
- Receives request for equipment orders, rentals and sale of equipment and provide quote documents in the facilitation of order processing
- Visits Market Areas to identify opportunities for increased sales and develop specific marketing/informational campaign
- Ensure client's retention with FCM Travel Solutions by exceeding client expectations in every interaction with the account manager
- Create, execute, document and track a calling plan for customers
- Complex Solution Proposals requiring technical configuration support
- Inspection and Review of all velocity proposals >$25K to ensure pricing accuracy
- Salesforce activity management to ensure all qualifying projects are recorded and updated
- Work towards maintaining a 4 hour customer response
- Knowledge of senior living, hospitality and foodservice market players and logistics a definite asset
10
Responsibilities For Inside Account Manager Maitland Resume
- Meet objectives as it pertains to dealer communications, presentations, and training sessions
- Complete administrative documents, including order and inventory adjustment documents, as needed
- Operational knowledge of Internal Tektronix systems and tools: GAGE, CalWeb, OBIEE, EIS, QuoteIt, Quoting Site and Margin Calculator
- Handle multiple clients and lab scheduling at one time
- Responsible for interfacing with customers, both internal and external
- Exposure into selling to the semiconductor industry
- Communicates thoughts, ideas, and information in writing and verbally that is thorough and well thought out
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