Infrastructure Manager Resume Sample
Roel Sawayn
307 Cartwright Circles,
Los Angeles,
CA
+1 (555) 424 6360
Work Experience
Infrastructure Manager
12/2017
-
PRESENT
Detroit, MI
- Position requires management of team over large geographical area and travel as required
- Prior experience in managing people
- Working knowledge of computer aided drafting tools such as AutoCAD and Visio
- Knowledge of specific data center requirements as set forth in the National Electrical Code, National Fire Protection Association, OSHA and local safety regulations
- Communicate intelligently and effectively with management and other business stakeholders
- Read mechanical drawings, electrical schematics, and one-line diagrams
- General knowledge of building materials
Senior Infrastructure Manager
12/2011
-
09/2017
Philadelphia, PA
- General knowledge of Microsoft Office applications (Word, Excel, and PowerPoint) and Internet skills
- Valid driver’s license
- Well-developed vendor negotiation and contract management skills
- Lead a complex team of analysts and specialists that exist locally, globally and virtually
- Fluent in spoken and written German and English
- Experience in IT infrastructure management, including project management, service management, vendor management or similiar field of work
- Solid understanding of the overall technical environment of the company
- Firm knowledge of IT strategy and architectural standards
Lead Infrastructure Manager
11/2008
-
10/2011
Houston, TX
- Good verbal, written and communication skills
- Capable of working in an international environment with virtual teams
- Managing project delivery within approved scope, budget and schedule, ensuring compliance to Citi relevant policies
- Supporting and managing for
- Delivery China business projects
- Delivery TI internal projects
- Delivery Regional based projects
Education
St. Lawrence University
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Voice operation experience in banking industry and have strong skills on voice operation and service delivery management
- Strong technical skills designing, documenting, and implementing projects
- Very strong operational processing concept on change management, incident and problem management and strong reporting skill
- Strong people skills – able to work well as team player as well as being able to set a good example to the rest of the team
- Strong problem solving skills and a desire to learn
- Solid interpersonal communication and organizational skills required to operate as a contributing member of IT teams that deliver quality services
- Strong Project Management and IT Service Management Skills
How to write Infrastructure Manager Resume
Infrastructure Manager role is responsible for organizational, analytical, communications, leadership, interpersonal, reporting, building, software, architecture, database.
To write great resume for infrastructure manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Infrastructure Manager Resume
The section contact information is important in your infrastructure manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Infrastructure Manager Resume
The section work experience is an essential part of your infrastructure manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous infrastructure manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular infrastructure manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Infrastructure Manager resume experience can include:
- Or more experience in system administration with strong skills in installation, configuration & upgrade of software
- Excellent technical and non-technical communication skills, both written and verbal, with proven ability across all levels, both inside and outside the company
- Outstanding team work and team building skills
- Mentoring and team building skills
- Strong experience scaling virtualized environments in AWS
- Responsibility for managing a team (direct ~ 3 people, indirect +40 people), enhance soft skills
Education on an Infrastructure Manager Resume
Make sure to make education a priority on your infrastructure manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your infrastructure manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Infrastructure Manager Resume
When listing skills on your infrastructure manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical infrastructure manager skills:
- The communication skills to work effectively with internal colleagues from engineering, service transition (operations) and business analysis
- Demonstrated experience in communications skills such as technical communication plans and executive briefings
- Strong negotiator and facilitator, with excellent communication skills
- Possesses solid written and oral communication skills enabling effective and positive sharing of ideas, needs
- Demonstrates solid trouble shooting and problem-solving skills, and an ability to perform root cause analysis and determine long term resolution
- Excellent people skills and strong leadership capabilities
List of Typical Experience For an Infrastructure Manager Resume
1
Experience For Senior Infrastructure Manager Resume
- Strong communication skills both verbal and written are required
- Ensure that changes are recorded, evaluated, authorised, prioritised, planned, tested, implemented, documented and reviewed effectively
- Good written, verbal, and presentation skills required
- Good communication skills and the ability to interact professionally with other ITS staff and leadership, University leadership, staff, faculty, and students
- Effective communication skills and ability to manage customer relationship
- Strong Inter-personal skills, authoritative and the ability to communicate to various levels of seniority throughout the organization
- Strong analytical skills, to plan and maintain complex IT infrastructure deployments
- Excellent supplier & stakeholder management skills
- Strong experience doing technical project planning and resource management
2
Experience For Build Project & Infrastructure Manager Resume
- Communicate effectively regarding technical matters, both verbally and in writing
- Independent thinker and the ability to utilize critical and analytical skills in problem solving
- Use logic and reasoning skills to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Work with management to ensure that projects are prioritized and staffing assignments are approved and allocated across these priorities in a consistent manner
- Develop managerial and communication skills in an international corporate environment
- Lead and work cooperatively and effectively with members of a technical team
- Ensures management processes are executed to deliver services reliably, efficiently and effectively
- Effectively formulate executive level presentations for key programs and service areas
- Fluent communications skills in Mandarin and English
3
Experience For Enterprise Infrastructure Manager Resume
- Responsible for the management of IS communication programs that effectively describe and promote the department, products and services delivered
- Strong focus on delivery with project management experience
- Experience in management or similar leadership experience
- Sound interpersonal communication and coordinated skills, highly capable of communication with regional/global team
- Experience of Netcool and / or Tivoli and / or CA Wily or equivalent event consolidator, is essential
- Previous experience in an investment bank at senior analyst level, of which at least 2 years’ experience is in infrastructure and utilities funds/sector
- Effectively communicate (verbal and written) with users, management and coworkers
- Managing internal multi-discipline design teams working on infrastructure projects to ensure cost effective, quality and timely input
- Managing external sub-consultants to ensure cost effective, quality and timely input
4
Experience For Lead Infrastructure Manager Resume
- Experience in a non-profit setting and an understanding of fund raising fundamentals
- Experience implementing or supporting large-scale web/video products/platforms
- Intermediate experience in network connectivity, communication protocols, VPN, DNS, LDAP, Load Balancing, and network troubleshooting
- Experience designing and implementing technology process, policies, procedures and controls
- Experience managing or administering Microsoft-related infrastructure technologies
5
Experience For Wintel Infrastructure Manager Resume
- Experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc
- Experience in managing infrastructure requirements and delivery via Supplier teams and outsourcing agreements
- Solid understanding on mobile technologies, operating system and configuration
- Encourages collaboration and is effective at owning a process that spans groups of stakeholders
- Translates strategy into efficient and effective goals and operating plans
- Strong background in leading Linux systems administration, specifically RHEL/CentOS
- Deep-seated experience with recent Microsoft desktop and server operating systems
- Act as a change agent with detail plans for migration to more stable and cost effective operating environments
- Experienced in managing vendors as well as IT budgets and costs
6
Experience For Svp-global Active Directory & Wintel Infrastructure Manager Resume
- Experience in configuring security both at tool and system level
- Good understanding of Linux and Windows OS operation
- Experience with Data Modeling and metadata management
- Very good with Linux commands and shell scripting
- Previous experience with managing a helpdesk system is required
- Demonstrated success in driving DevOps or SRE practices in an infrastructure team
- Experience providing Tier 3 and 4 technical support
- Active-Active creates the capability for applications to operate in a geographically distributed manner providing consumers with continuous availability
- General scripting experience
7
Experience For IS Country Infrastructure Manager for the & Americas Resume
- Relevant work/management experience including successful supervisory leadership of an infrastructure team
- Experience with IT Management and Monitoring tools such as Puppet, Nagios, and Splunk
- At least eight years systems engineering and administration experience
- Experience in web/cloud operation, administration and/or engineering with organizational leadership in large scale, global services
- Experience in enterprise or service provider server or storage engineering
- Experience supporting an application development environment
- 3) Experience with change management, project management and training management as it relates to
8
Experience For Telecommunication Infrastructure Manager Resume
- Experience of leading large and complex infrastructure change initiatives
- Experience with a basic scripting language
- Experience in cloud hosting for S/4 Hana and similar large enterprise software environments
- Experience with networks - including WAN and Data Centre LAN
- Infrastructure experience in managing externally hosted cloud applications
- Experience as a team lead and/or manager as well as being a decision maker
9
Experience For Director, Senior Lead Infrastructure Manager Resume
- Strong technical understanding of IT infrastructures
- Strong understanding on technologies such as, VPN, Office365, Listserv
- Experience with mentoring a network team#
- Management experience in the technology industry
- Proven track record of automation - ‘Infrastructure as code’ and CI/CD
10
Experience For Enterprise Infrastructure Manager Senior Resume
- Related experience in an IT Service Management capacity
- Strong service orientation and client focus
- Prioritize work to accomplish the most important and urgent requests first
- Manage and set priorities for the design, maintenance, development, and evaluation of all in-scope infrastructure systems
- Experience with Change Management, Business Systems Analysis and large scale Program Management
- Demonstrated ability to articulate both in written documentation and verbal communication to all levels of stakeholders
- Facilitate regular standup meetings with the various project teams, ensuring good information sharing and communication exists within each team
- Strong understanding of development and project management processes and methodologies including common roles, responsibilities, and key deliverables
- Experience with MS Project, Visio, MS Office, and other common business and project management software platforms
List of Typical Skills For an Infrastructure Manager Resume
1
Skills For Senior Infrastructure Manager Resume
- Experience in utilizing external and internal resources effectively to establish a sustainable global support infrastructure
- Very good Infrastructure Management and Service Delivery skills
- Good verbal, written, and presentations skills
- Driving rapid isolation and mitigation of service incidents, and effectively communicating to business stakeholder’s pre and post resolution
- Listening, verbal and written communications skills with the ability to translate information into understandable terms to a variety of audiences
- Handles conflict effectively, seeing it as an opportunity rather than a problem, and working out tough agreements and settling disputes equitably
2
Skills For Build Project & Infrastructure Manager Resume
- Demonstrated experience leading networking and/or infrastructure operations
- Prior management experience, including managing remote employees
- Communicate effectively in writing and verbally to a wide range of people at all levels
- Demonstrated professional experience in one or more of: networking, storage, linux/windows administration, systems support
- Experience juggling multiple projects and priorities
- Financial skills are desirable
- ITIL or other service management framework skills are desirable
3
Skills For Enterprise Infrastructure Manager Resume
- Management and leadership skills are required
- Strong Network experience to include routers, switches, etc.
- Demonstrated experience with University of Michigan infrastructure and business needs
- Knowledge and experience with ITIL methodology strongly desired
- Eight or more years of experience in Information Technology with five years of experience in Infrastructure
4
Skills For Lead Infrastructure Manager Resume
- Good communication skill and fluent in both spoken and written English
- Prior management experience with leading and developing a team of highly technical engineers
- Robust leadership skills, business acumen, analytical problem-solving abilities
- Strong experience in using PMP and Agile delivery methodologies to lead projects and drive change
- Experience of managing a Global Network Environment, with in-depth experience of
- Solid experience working within complex infrastructure environments
5
Skills For Wintel Infrastructure Manager Resume
- Very high level of managerial skills
- Excellent written and oral communication with extensive experience in financial services or highly regulated industry
- Critical thinker is required, ability to research and collaborate effectively
- Experience overall IT experience
- Preparing monthly project report and input to consolidated division report
6
Skills For Svp-global Active Directory & Wintel Infrastructure Manager Resume
- Experience in on-boarding, building and operating applications environment in Cloud (specially AWS)
- Experience working within an IT Networking environment, with 6 years leading large matrixed teams
- Experience supervising technical personnel or providing functional coaching/supervision to technical personnel
- Experience developing and implementing strategic plans for networking and/or infrastructure
- Strong understanding of managing and monitoring Service Level Agreements with customers and suppliers
- Experience in leading and managing IT teams
- Experience in setting up ‘end-to-end infrastructure’ as per design, by co-ordinating with component teams
- Experience in implementing or supporting enterprise level applications
7
Skills For IS Country Infrastructure Manager for the & Americas Resume
- Experience in setting up Virtual machines and cloud services in the VNets to the Internet using Azure External Load Balancer
- Experience creating global IT infrastructures acrossc operating environments
- Hands-on experience managing/supporting large scale server infrastructure (Windows, UNIX (AIX/Solaris/Linux) and VMWare platform REQUIRED
- Experience managing the team of System administrators supporting
- Experience working in an IT capacity managing teams and project initiatives
- People management experience within a shift environment, ideally managing a team working on shifts
8
Skills For Telecommunication Infrastructure Manager Resume
- Hands on experience of configuring and maintaining Cisco routers, switches, wireless access points, wireless controllers
- Experience in configuring and maintaining Cisco and nexus firewalls and switches
- Build effective relationships with virtual teams and other stakeholders, managing expectations and inspiring confidence in delivery
- Experience completing relatively large-scale projects to migrate or update networking/infrastructure
- Hands-on experience scaling and managing cloud-based infrastructures
- Manage the assessment, analysis, planning and design of infrastructure changes, ensuring effective integration across the estate
9
Skills For Director, Senior Lead Infrastructure Manager Resume
- Managerial Experience of running a diverse and virtual team
- Server experience most important (building servers, etc.)
- Experience in Customer Screening domain
- Experience managing large infrastructure projects REQUIRED
- Extensive people and Command Centre management experience within a shift environment, ideally managing a cross-region team
- Data Analytics experience and managing financial scope
10
Skills For Enterprise Infrastructure Manager Senior Resume
- Distributed platform experience and managing project across multiple technologies
- Experience supporting: HP or equivalent Intel/AMD based servers
- Significant experience using CA software to create and manage PKI’s
- Experience in multi-forest Active Directory Support, Architecture and Design working in an enterprise environment
- Experience on Team Managing and customer management
- Experience on Technical Product knowledge of Cabling, Network, Voice, Wintel & Unix system
- IBM Sterling File Gateway experience
- Network Engineering experience required
- Hard core experience on routing protocols like BGP, EIGRP, OSPF etc
List of Typical Responsibilities For an Infrastructure Manager Resume
1
Responsibilities For Senior Infrastructure Manager Resume
- Strong computer skills including MS Office, experience working with SharePoint site architecture and management
- Good skills on documentation, reporting, presentation and etc
- Proven management skills that fosters an open dialog with all organizational staff
- Demonstrated ability to take action to achieve goals beyond what is required, to be proactive, not reactive, and to solve problems without being assigned
- Solid understanding of highly available, performant and secure service delivery
2
Responsibilities For Build Project & Infrastructure Manager Resume
- Good knowledge of user support, problem (ticketing) management and change management process
- Knowledge and working experience on different voice devices, like AVAYA, Cisco, NICE, IPC and so on
- Working experience on project management
- Establish and track project priorities for technical staff
- Validate employee work for accountability and accuracy
- Set staff goals, define technology priorities, and develop long-term strategies
3
Responsibilities For Enterprise Infrastructure Manager Resume
- Experience with IP-based phone system and collaboration tools
- Application support experience with Microsoft Office, Active Directory, and Exchange
- Hold walk-throughs and ‘dress rehearsals’ where necessary to measure timings and validate the plans, book resources and raise changes
- Experience interacting with all aspects of the business including internal and external vendors
- Experience working with Linux systems
4
Responsibilities For Lead Infrastructure Manager Resume
- Experience working in an environment with multiple internal customers
- Experience with computer systems including hardware, software, networks etc
- Experience in controlling a multi-million dollar information technology budget
- Good networking knowledge with Cisco and Juniper such as BGP, OSPF, and route distribution
- Management experience in an Enterprise environment
- Experience in analysis, implementation and evaluation of Enterprise systems and their specifications
5
Responsibilities For Wintel Infrastructure Manager Resume
- Experience in all phases of infrastructure network management
- Experience with databases such as Oracle, SQLServer, PostgresSQL and DB2
- Strong background in disaster recovery and business continuity
- Demonstrates continuous effort to improve operations, ensure uptime and quality customer service
- Leading user support team, managing user support vendor. Assuring timely and adequate daily support delivered to end-user and fulfilling SLA
- Taking a well-ordered and systematic approach to analysing problems, organizing work and planning action
- Working technical knowledge of Cisco routing, switching, Palo Alto Firewalls; Microsoft Windows Servers; SAN and virtualization technologies
- Recruiting and hiring new team members, and helping them grow both in their roles at Apple and in their careers
6
Responsibilities For Svp-global Active Directory & Wintel Infrastructure Manager Resume
- Identifying and defining SLA’s across the group
- Ensuring that existing SLA’s & KPI’s are monitored and adhered to at all times
- Leading BAU voice supporting team
- Selecting and implementing suitable technology to standardize hardware, processes, and policies across the enterprise as they relate to network infrastructure
- Supporting and managing project as
- Understanding of the clinical development process / global regulations (eg. GCPs, 21CFR Part II), local regulations as they apply to scope of outsourcing
- Trading / Major Business Sponsors
- Understanding of VMware, Spacewalk and Satellite
- Understanding of CapEx and OpEx financial management principles and budget maintenance
7
Responsibilities For IS Country Infrastructure Manager for the & Americas Resume
- Managing BAU operation and service delivered to business in China each branches
- Managing and follow up EUS with a traceable log system. Review and maintain SLA
- Evaluating vendor service level, engineer performance and proposal on necessary changes
- Providing guidance and feedback to improve others’ performance and capabilities
- Networking concepts, and Firewall topology
- Finding ways to accomplish the most in the least amount of time and with the fewest resources
- Understanding and scoping business requirement
- Manage and present capacity reporting, trending and forecasting data to management for budget and capital planning purposes
8
Responsibilities For Telecommunication Infrastructure Manager Resume
- Performance and capacity monitoring, reporting and forecasting
- Responsible for managing and enforcing acceptable use of peripheral equipment including cell phones
- Manage infrastructure capital and expense planning, budgeting, implementation, and tracking to stay within those plans
- Clear understanding of networking technologies, such as load balancers, firewalls, and switches
- Helpdesk team support capacity planning according to business expansion
9
Responsibilities For Director, Senior Lead Infrastructure Manager Resume
- Knowledge of monitoring/alerts using various tools such as PRTG, Splunk, etc
- SLA/OLA performance including hosting services availability and response time to incidents
- Master internal tools and processes for provisioning, entitlement, change management and monitoring
- Thorough understanding of networking concepts, Internet protocols and network security
- Occasionally work or assign work during nights/weekends during critical incidents or major project implementations
- Responsible for maintaining all disaster recovery aspects, executes annual testing, and recommendation improvements when needed
- In-depth understanding of DevOps principles and traditional system engineering and support
10
Responsibilities For Enterprise Infrastructure Manager Senior Resume
- Investigate the problem by doing own research and by involving other teams as needed
- Manage the lifecycle of all requests and problems that arise, driving for root cause of problems to prevent incidents from recurring
- Familiarity with Technology Infrastructure forecasting and provisioning systems and processes
- Ability of working under pressure, self discipline, dedicated working style and mature personality
- English proficiency (writing and reading)
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