IT Infrastructure Manager Resume Sample
Yesenia Daugherty
999 Camylle Highway,
Houston,
TX
+1 (555) 708 4636
Work Experience
IT Infrastructure Manager
10/2015
-
PRESENT
New York, NY
- Managing prioritization of projects in alignment to the Business Strategy
- Coordination and leading Infrastructure project delivery engineers
- Delivering Infrastructure capability transformation for the corporate IT Infrastructure with high availability, superior performance and 24x7 support
- Partnering with project managers to understand and meet process requirements, deliverables and deadlines
- Working with business analysts, architects and SME’s to understand requirements and communicate constraints
- Documenting technical impacts and dependencies
- Contribution to the corporate infrastructure design for IT projects, aligning implementations with organizational standards and industry best practices
- Coordinate technical resources and implementation of a portfolio of enterprise projects providing leadership to cross-functional teams
Global IT Infrastructure Manager
08/2011
-
07/2015
Detroit, MI
- Perform intake and planning to scope and prioritize projects. Perform resource planning in order to meet demand, hiring staff when necessary
- Work with leadership during the annual capital planning process via portfolio planning and makes recommendations on priorities and capacity
- Provide status on programs/projects and acts as an escalation point within the corporate Infrastructure business unit
- Ensures projects are delivered on time, in budget and in scope
- Define an Infrastructure project delivery methodology including creation of requirements, design documents, implementation and release
- Ensures the project delivery engineers follow project methodology standards and that business partners are educated on the basics of these processes
- Partner with Infrastructure Architecture and Operations Manager to deliver Infrastructure capability transformation for the corporate IT Infrastructure with high availability, superior performance and 24x7 support
- Organize, plan and monitor projects, metrics, budgets, people and processes. Works with leadership to remove barriers and ensures goals and objectives are met and completed in a timely manner with high quality
- Coaches and manages the project delivery engineers. Manages associate performance by effectively communicating expectations and providing regular feedback with recommendations for development
Site IT Infrastructure Manager
03/2008
-
04/2011
Philadelphia, PA
- Manage and improve IT service delivery including production change management, release management, configuration management, incident and problem management processes
- Maintains the documentation & knowledge articles that support IT service management processes
- Equivalent work experience
- Prior project management experience desired, not required
- Support multiple locations nationally and internationally
- Familiar with the following processes
- Drive infrastructure transformation initiatives with cross functional teams
- Automate repeated operational tasks to improve efficiencies
- Work closely with project managers to help completing project tasks
Education
Averett University
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Strong management skills at a senior level and excellent interpersonal skills are required
- Excellent problem solving, planning, Decision making and organizing skills, a flexible approach with good verbal and written English communication skills
- Demonstrated leadership, coaching, and team-building skills that strengthen and cultivate relationships. Demonstrated success in project management
- Prioritize ongoing and new priorities, as well as conduct research and gather information. Consultation and change management skills
- Demonstrate analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time
- Strong project management skills and interpersonal skill
- Strong interpersonal skills, with the ability to communicate well with a wide range of end-user personalities and skill sets, are required
How to write IT Infrastructure Manager Resume
IT Infrastructure Manager role is responsible for analytical, technical, interpersonal, research, retail, english, articulate, documentation, telecommunications, compensation.
To write great resume for it infrastructure manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Infrastructure Manager Resume
The section contact information is important in your it infrastructure manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Infrastructure Manager Resume
The section work experience is an essential part of your it infrastructure manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it infrastructure manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it infrastructure manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Infrastructure Manager resume experience can include:
- Solid skills with routing protocols, such as BGP and EIGRP, and route redistributions
- Strong skills in Project Management and Lean approach to creating value
- Demonstrate the ability to learn new skills techniques and responsibilities
- Excellent communicator, written, verbal and inter-personal skills in stake holder management
- Strong communication skills along with the ability to work well in a team setting are required
- Effective crisis management skills including the ability to direct technical resources and communicate status of issues to non-technical staff
Education on an IT Infrastructure Manager Resume
Make sure to make education a priority on your it infrastructure manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it infrastructure manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Infrastructure Manager Resume
When listing skills on your it infrastructure manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it infrastructure manager skills:
- Previous management experience and solid project management skills
- Strong interpersonal skills: writing, speaking, listening, persuading and influencing and collaborating
- Strong leadership skills, assigning and organizing tasks, and overseeing implementation of upgrades
- Experienced IT Infrastructure skills including Microsoft, Networking, Citrix, SCCM, S4B and Telephony
- Experience effectively coordinating and managing multiple project and schedules
- Engage in detailed technical discussions with strong analytic reasoning and problem solving skills
List of Typical Experience For an IT Infrastructure Manager Resume
1
Experience For Global IT Infrastructure Manager Resume
- Strong networking knowledge. Experience working with communications providers as well as LAN and WAN designers
- Develop the skills of the Site IT Tech, and be accountable to the Tech’s ability to meet standards of configuration, output, and knowledge
- Experience of developing, lobbying for, owning and managing IT budgets (staff, hardware and software)
- Experience in technology, supporting IT Infrastructure, planning, budgeting
- Experience managing complex IT projects and working with high demand and rapidly growing organizations
- Experience building IT at large scale by combining PaaS, IaaS, SaaS
2
Experience For Senior IT Infrastructure Manager Resume
- Display an excellent track record of organizing and leading teams to deliver exceptional customer service and lead a team of 10-20 people
- Previous working experience of Microsoft Office 365, Active Directory, Microsoft SCCM, windows server, networking and VMware
- Experience with monitoring and automation tools (Nagios, ELK, Splunk, Ansible, Puppet, Python)
- Define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
- Experience with scripting (PowerShell, Unix Shell, VB) to automate routine tasks
- Related experience with Unified Communications and Collaboration services such as chat, conferencing, enterprise voice, and telephony services
- Experience leading significant IT Infrastructure projects to completion
3
Experience For Site IT Infrastructure Manager Resume
- Experience in a mixed Windows/UNIX/OS400 operating environment,
- Experience managing enterprise ERP application infrastructure. (Oracle and/or QAD desirable) for data center management, operational control and cost control
- Previous managerial experience in a Manufacturing/Chemicals organization
- Experience with managing IT service delivery in an enterprise class environment
- Experience with managing projects in support of service automation and IT support
4
Experience For IT / Infrastructure Manager Resume
- Experience managing DBAs or DBA Service Provider
- Experience with emerging SaaS, IaaS and other Cloud based infrastructure platforms
- Experience supporting a LAN/WAN with multiple locations
- Experience supporting Windows Servers and Desktops
- Experience supporting a Citrix environment
5
Experience For IT Infrastructure Manager Resume
- Experience supporting routers, firewalls and switches
- Experience working in hi-tech, fast paced environments with focus on service and support
- Direct experience managing small to medium groups and projects
- Experience managing budgets and cost centers
- Have a strong understanding of Orbital ATK systems, policies and procedures
- Strong understanding of security solutions and integrity
- Experience managing teams in the Asia Pacific region
- Experience overseeing staff
- Translates functional requirements into technical specifications in order to ensure an effective development process
6
Experience For Global IT Infrastructure Manager Resume
- Eight or more years of professional experience in Global Network Management & Leadership
- Excellent English, both spoken and written
- Proven ability to deal with both technical and business
- Experience with Microsoft Windows, Vmware, Exchange, and various data Backup Technologies
- Work experience within IT
- Skilled to communicate with technical and non-technical employees
7
Experience For Senior IT Infrastructure Manager Resume
- Implements standard operating procedures and ensures that daily IT operations are functioning in the most efficient and effective manner
- Assists in Global and Regional audit, validation and qualification exercises
- Initiates activity to develop good relationships with local users
- Ensure that the network infrastructure, server environment, and endpoint environment operate in support of the organization's mission
- Five or more years’ experience in network, server, and endpoint support
- Experience with MS Windows environments is required
- Experience with Cisco network equipment is required
- Demonstrate the ability to determine when to escalate issues based severity level
- For all the above, provide effective communications to the business and to EIS as necessary, and participate in any AAR’s if requested
8
Experience For Site IT Infrastructure Manager Resume
- Partner with the Enterprise teams to help design and implement a strong technical foundation
- Experience with Microsoft Azure and Office 365 cloud solutions
- Experience with VoIP phone systems and collaboration tools
- Demonstrated ability to influence others and influence change
- Ensure effective BCP solutions are implemented and maintained where required
9
Experience For IT / Infrastructure Manager Resume
- Demonstrated ability to lead and manage technical teams
- Demonstrated ability to mentor and develop staff in a dynamic and change oriented environment
- Experience of international deployments of Cisco Routers & Switches and Checkpoint & Juniper Firewalls
- Experience with IT infrastructure and data center operations
- Experience with capital and expense budgets in excess of $5MM
- Experience with Cisco UCS platform
- Experience with Cisco Nexxus Catalyst and ASA products
- Progressive experience in technology fields
- Solid technical foundations in storage, virtualization and network technologies
10
Experience For IT Infrastructure Manager Resume
- Demonstrated ability to own and resolve complex technical issues
- Able to deal with different priorities
- Relevant work/management experience
- Experience in the IT profession
- Experience with Lync / Skype, ININ, and Office 365
- Experience in a global matrix production organization
- Architecture experience in large multi-national enterprises covering solutions, infrastructure, enterprise and data aspects
- Wide experience of tools for data center management, operational control and cost control
- Experience and appreciation of where to use private, hybrid and public clouds
List of Typical Skills For an IT Infrastructure Manager Resume
1
Skills For Global IT Infrastructure Manager Resume
- Strong interpersonal communication and relationship skills and ability to communicate effectively with the broader business and IT organization
- Project management skills. Demonstrated ability to effectively and efficiently manage multiple complex projects
- Leverage strong customer service skills
- Work under pressure & have excellent analytical & problem resolution skills
- Strong analytical and logical problem solving skills, and ability to identify and resolve technically oriented problems
- Excellent written and verbal skills in French and English language
- Excellent communication, analytical, problem resolution and presentation skills
- Proven management skills that foster an open dialog with staff
2
Skills For Senior IT Infrastructure Manager Resume
- Effectively working with the Global IT Leadership team
- Organize and manage multiple (at times conflicting) priorities. Ability to prioritize and follow through on a high volume of technology work load
- Extensive project planning skills
- Min. 5 years of IT and business/industry work experience, with at least 3 years of experience in managing technical teams and/or projects
- Strong experience with recent Microsoft desktop and server operating systems
- Excellent commercial awareness and experience in budget management – and, in particular, cost control
- Demonstrated experience managing multiple techno-functional and cross-functional groups
- Needs to be a team player and have sufficient management skills to lead the local IT team
3
Skills For Site IT Infrastructure Manager Resume
- Communicate and work effectively with management and non-technical users
- The development of staff in soft and technical IT skills
- Relevant industry standard certification (such as CCNA or CCSA) or similar, proven, experience
- Create a solid environment that is technically sound and redundant to make sure that business continuity is a top priority
- Effectively communicates with peer management and other teams, both within IT and lines of business
- Strong application support experience with Microsoft Office, Active Directory, and Exchange
4
Skills For IT / Infrastructure Manager Resume
- Possess superior telephone etiquette and the ability to deal effectively with end users, peers, and management even under extremely stressful conditions
- Possess the ability to respond effectively to sensitive inquiries and complaints
- Professional IT experience, including 7 years of infrastructure experience
- Consulting, Facilitation and Management Influencing experience
- Manufacturing technology experience
- Manage the work intake process, prioritization, resourcing, scheduling, meeting & exceeding customer expectations while managing to budget
- Three years of experience in planning and managing IT networks and infrastructure including budgeting, resource management, and delivery development
- Participate in Level 2 support; receiving, prioritizing, documenting, and actively resolving end-user technical support ticket requests
5
Skills For IT Infrastructure Manager Resume
- Experience in leading, managing and mentoring team
- Direct experience designing or managing Windows Server imaging, updates, and remote desktops
- Experience creating and managing technical budgets and forecasting anticipated expenses
- Experience of providing international support, configuration and monitoring of a large Enterprise Networks
- Direct experience designing or managing VMware vSphere
- Experience with server technologies, including operating systems, as well as physical and virtual servers, storage, facilities and disaster recovery
- Experience in Infrastructure management including: VMware, Windows Servers, server clustering, and SAN technology
- Experience network management including some or all of the following: firewalls, Solarwinds, IPS, Routers, Switch, F5 LTM, fiber channel
- Experience in Disaster Recovery development, planning, testing and execution
6
Skills For Global IT Infrastructure Manager Resume
- Demonstrate basic understanding of enterprise data center concepts such as Windows, networking, server administration, and the Internet
- Recent experience architecting and deploying a highly segmented network with a focus on security
- Recent experience architecting and deploying a highly segmented network with a focus on security in a multi-site environment
- Experience in designing and implementing LAN/WAN
- Experience of working within the Financial Service Industry
- Effective team building and collaboration
- Experience with providing multi-tenant, public cloud solutions
- Experience leading an IT Infrastructure Team
- Evidence of cross-organisational working
7
Skills For Senior IT Infrastructure Manager Resume
- Experience leading technical teams and projects
- Proven ability to manage a cross functional team consisting of high level engineers or architects
- Experienced with program/projects involving complex integration of disparate technologies/platforms
- Ensure effective capacity planning procedures are in place and fully utilized
- Strong understanding of IT management best practice
8
Skills For Site IT Infrastructure Manager Resume
- Strong understanding of security and infrastructure requirements
- Experience of routing protocols; OSPF, BGP
- Experience of providing end user controls with Bluecoat, Websense products.
- Oversee the effective planning and execution of Infrastructure and operational projects
- Advanced level of technical understanding and demonstrated knowledge in IS Infrastructure related activities
- Strong Communication with varying levels of audiences both oral and written
- Pent progressively building a background in technical function with at least 5 years of experience at a management level
9
Skills For IT / Infrastructure Manager Resume
- Provide technical competency and experience in the areas of IT infrastructure, networking, security and telecommunications
- Work closely with other IT groups to co-ordinate priorities and requirements for upcoming IT projects
- Provide excellent customer service to both internal and external customers with a focus on building customer relationships
- Experience managing technology staff in a complex environment
- Experience in telecommunications management including: Cisco Call Manager, voicemail systems
- Experience with hardware, networks (Cisco), operating systems, and storage
- Experience with networking protocols in support of an IP based network
- Demonstrate PC proficiency using common software programs such as MS Word, MS Excel, MS Outlook, etc
10
Skills For IT Infrastructure Manager Resume
- Strong knowledge of Manufacturing Operations Management methodologies
- Experience working with multiple data centers and multiple projects in a global environment
- Experience in managing critical system implementations and projects
- Experience managing virtual server and SAN environments
- Infrastructure management experience would be an asset
- Manage effective internal and external support models for all solutions
List of Typical Responsibilities For an IT Infrastructure Manager Resume
1
Responsibilities For Global IT Infrastructure Manager Resume
- Good communication skills when collaborating with both higher and lower level stakeholders on process and logical build functions
- Strong verbal and written communications skills, with special emphasis on leadership
- Hands on skills with F5 LTM
- Strong experience with SAN (EMC, NetApp, Data Domain etc.)
- Able to manage the project work load effectively
2
Responsibilities For Senior IT Infrastructure Manager Resume
- Build strong relationships with team members and develop effective team processes to meet organizational goals
- Strong knowledge of overall networking technologies / components (TCP/IP, DNS, DHCP, WINS, Switching / Routing / Load Balancing)
- Strong on reporting and monitoring to be able to produce standard reports on the status of the infrastructure
- Experience architecting / supporting infrastructure for highly available, highly scalable, multi-tier web-based systems required
- Six years of experience working with Microsoft desktop and server operating systems
- Experience in a managing services within a global, 24x7environment
- Proven results delivering successful projects
- Hands-on experience in Windows / Networking / Storage in a Multi-Data Center / Managed Service environment required
- Three years of experience managing an infrastructure services team
3
Responsibilities For Site IT Infrastructure Manager Resume
- Six years of experience working in infrastructure services
- Monitor and assess Enterprise Operations platforms, programs and services, forecasting capacity, consolidation, and cost-reduction opportunities
- Strong project management background or certification in ITIL and project management methodologies i.e. PMI or SCRUM
- Effective leader and delegator
- Strong ability to understand technology and technology terms
4
Responsibilities For IT / Infrastructure Manager Resume
- Appreciation for IT Security and Data Protection, experience with sharing the responsibility for ensuring the IT security of the organization
- Good level of knowledge of Networking and Telecommunications including voice and desktop technologies (i.e. Cisco, Unified Communication & Collaborations)
- Experience in working in large multinational organizations
- A strong technical background in an enterprise environment
- Experience with Windows 10, 8/8.1, and Mac OSX operating systems is required
- Knowledge of and experience with Cyber Security best practices and procedures. Understanding of NIST or even ISO/IEC 27000-series standards
- Strong ability to negotiate to issue resolution
- Experience with Cisco ASA, Checkpoint, or other firewalls
5
Responsibilities For IT Infrastructure Manager Resume
- Hands on experience with public and private cloud infrastructures (VMWare, Azure and Openstack)
- Database experience with Oracle, MySQL, MS-SQL
- Good objective Quality Control: won't accept half-baked work
- Experience with VMWare required
- Experience in Wintel/Unix Infrastructure Projects
- Solid background in network equipment such as routers, switches, firewall, server technologies, storage, backups and disaster recovery
6
Responsibilities For Global IT Infrastructure Manager Resume
- CCNA/CCNP, CCDP or CCIE is good to have
- Build core standards and policies to help frame a solid, easy to manage environment for customers and IT personnel
- Six years’ Microsoft Office 365 suite of tools and systems experience
- Experience with Cisco VoIP phones and systems
- Cisco ISE / Network Access Control (NAC) experience
- Leading, coaching, mentoring, motivating and developing staff
- Developing, documenting and then implementing operational procedures and processes in line with Global standards
- Setting, monitoring and measuring key performance indicators
7
Responsibilities For Senior IT Infrastructure Manager Resume
- Managing projects to support technical task execution and full ownership to ensure reporting and customer satisfaction
- Ensuring that the IT team is focused on their customers and delivers an outstanding level of service
- Monitoring service delivery and escalating issues as appropriate
- Managing day-to-day infrastructure builds, maintenance and support operations
- Providing operational service performance reports
- Managing SLA’s, OLA’s, KPI’s and ITIL V3 based support processes
- Working knowledge of network security and compliance (encryption, security audit)
- Budget management including annual planning and ongoing tracking and reporting
8
Responsibilities For Site IT Infrastructure Manager Resume
- Accountable for monitoring, measuring, executing, reporting and remediation of controls within the Technical Infrastructure domain
- Manage team projects including strategic planning and future proofing capacity planning
- Manages Systems Engineers (Systems and Imaging) through coaching, training, hiring and other functions to support staff
- Contributes to the definition and implementation of operating procedures and operability on new and existing systems, ensuring adherence to standards
- Keen interest in learning and expanding knowledge of Operating systems, protocols, Thomson Reuters applications and products
- Contribute to the efficiency and improvement of the IT organization by identifying, resolving, and eliminating the cause of the issues
9
Responsibilities For IT / Infrastructure Manager Resume
- Manages risks and issues , including following appropriate escalation procedures
- Leads development process by determining and managing resources and time-line in order to achieve project deliverables
- Participate in disaster recovery testing and business continuity planning sessions
- Creates documentation supporting Virtualization, Storage and Networking verticals
- Escalation point for operational issues including participating in an on-call rotation
10
Responsibilities For IT Infrastructure Manager Resume
- Maintains network hardware and software, including servers, voice, PDA's, peripherals, network nodes, terminals and wiring
- Develop and implement functional policies and procedures, including those for network and system architecture, standards, purchasing, and service provision
- Develop and implement sufficient systems monitoring and reporting concept
- Establishes relationships with technology related vendors including initial vendor selection, contract negotiations and ongoing vendor management
- Exposure to and understanding of ITSM/ITIL and ticketing system
- Background in managing Infrastructure Teams including Server, storage and database
- Expertise with various operating systems including Linux, Windows
- Ensure that the network, data centers, and telecommunication systems are running according to standards
Related to IT Infrastructure Manager Resume Samples
Director, IT Infrastructure Resume Sample
Work Experience
• Leads the implementation of technology solutions to meet multiple clients’ requirements
• Manages 3rd party vendors and service providers; performance and SLA’s, incident handling and issue/problem resolution and escalation
• Proven track record of continuous development of s...
Professional Skills
• Demonstrated organization and team buildin...
• Proven experience or demonstrated capabili...
• Strong experience in implementing business...
Infrastructure Manager Resume Sample
Work Experience
• Position requires management of team over large geographical area and travel as required
• Prior experience in managing people
• Working knowledge of computer aided drafting tools such as AutoCAD and Visio
• Knowledge of specific data center requirement...
Professional Skills
• Voice operation experience in banking indu...
• Strong technical skills designing, documen...
• Very strong operational processing concept...
Manager, IT Infrastructure Resume Sample
Work Experience
• In-depth knowledge of all procurement phases from analysis to implemented contract
• Expert understanding of the IT Infrastructure, solutions, sourcing best-practise
• A solid, and proven track record from preparing and executing RFx's, contract negotiations and reviews, ...
Professional Skills
• Strong project management skills, includin...
• Excellent time management skills with the ...
• Strong interpersonal, problem-solving & an...
Drilling Resume Sample
Work Experience
• Interface with rig contractor, operator and other service companies to improve efficiencies in drilling operations. Represent the Company and the Operator’s best interests through accurate, professional, effective, in-depth interaction with pertinent personnel by demonstrating current industry level of expertise
&n...
Professional Skills
• Strong interpersonal, customer service, ve...
• Decision making & prioritising: the abilit...
• Have had prior experience managing HPHT we...
Manager Plant Resume Sample
Work Experience
• Experience with concrete and related products
• Always present a professional appearance in accordance with the American Concrete dress code
• Answer phone in a professional manner
• Work closely with Customer Service Manager
• De...
Professional Skills
• Manage the total operation of the feed pro...
• Strong strategic thinking, problem solving...
• Demonstrate good analytical and reporting ...
Foreman Resume Sample
Work Experience
• Filling in, in absence of Horticulture Manager, supervising Operator 1 & 2, Maintenance Technicians and laborers
• Operating a variety of maintenance equipment as needed
• Supervise the upkeep and maintenance of the paint locker
• Supervise housekee...
Professional Skills
• Demonstrate good leadership skills includi...
• Demonstrated sound, assertive, positive le...
• Excellent verbal and written communication...