Infrastructure Senior Manager Resume Sample
Alize McLaughlin
636 Douglas Light,
Dallas,
TX
+1 (555) 321 2251
Work Experience
Infrastructure Senior Manager
12/2017
-
PRESENT
Houston, TX
- The Role is responsible for planning and maintaining work systems, procedures and policies that enable and encourage the people for optimum performance
- Responsible to have an effective oversight and tracking in deploying the certified set of Citi Standard applications across various regions or countries
- Conduct himself/herself in effective engagement with Program/Project Management office
- Conduct himself/herself in guiding/monitoring and improving the efficiency of any vendor relationship as part of team engagement
- To liaison with Regional GCG FCIS office in developing a implementation plan for Strategic rollout to that region
- To coordinate with various technology stakeholders and business stakeholder under various stages
- Proactively Identify risk and mitigation actions for all the conceivable implementation risk
IT Infrastructure Senior Manager
08/2010
-
07/2017
Philadelphia, PA
- To work with the development team and architectural team in ensuring appropriate solution for the region in accordance to the Deployment plan
- Empower employees to take responsibility for their jobs and goals; delegate responsibility and expect accountability and regular feedback
- Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment
- Manage the overall operational, budgetary and financial responsibilities and activities of the department
- Helps facilitate from a leadership responsibility, all of the Global Command Center operational functions for Citi Technology Infrastructure
- Be responsible to streamline the IT service support and delivery process, including but not limited to incident, problem, change, release, configuration, capacity, availability, service level agreement management in China
- Responsibilities include development, communication, implementation, and ongoing revision of standards, procedures and methods to improve the operations stability and availability of technology infrastructure and CNDC in China
- Interface with regional and global groups to align with management on the above process across CTI technical platforms like end users services, desktop, server & storage, DB & Middleware, network & voice domains, across BAU and project delivery
- Support CTI country head to drive initiatives for process streamline, improve process effectiveness and efficiency result in customer service quality continuous improvement
L Email Backbone Infrastructure Senior Manager
09/2004
-
05/2010
Boston, MA
- CTI China FinCon (BAU & Project development)
- TI China budget and regular review
- TI China BAU/Project Billing & allocation, payment processing
- TI China Expense control/tracking & financial analysis
- TI China Financial & management reporting (MIS) incorporating departmental KPI
- TI China FinCon internal control & compliance
- TI FinCon PCM documentation. Process improvement
Education
Strayer University - Delaware County Campus
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Excellent communication skills, team player with a positive, pro-active and self-motivating attitude and ability to operate across multiple discipline groups
- Proven Leadership and management skills in driving performance of teams
- Proven leadership, problem solving skills
- Experienced in Managing large teams/people management skills
- Strong managing skills
- Strong budgetary, projections, and cost control skills
- Strong analytical skills with proficiency in Office tool, like Microsoft Excel and PowerPoint
How to write Infrastructure Senior Manager Resume
Infrastructure Senior Manager role is responsible for negotiation, architecture, mainframe, leadership, trading, finance, training, database, auditing, security.
To write great resume for infrastructure senior manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Infrastructure Senior Manager Resume
The section contact information is important in your infrastructure senior manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Infrastructure Senior Manager Resume
The section work experience is an essential part of your infrastructure senior manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous infrastructure senior manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular infrastructure senior manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Infrastructure Senior Manager resume experience can include:
- Strong leadership and interpersonal skills, sound judgment, strong analytical skills, and excellent written and verbal communication skills
- Improve negotiation skills by constantly interfacing with strategic vendors and Business Partners
- Highly proficient interpersonal skills and consistent track record facing off with senior Business/Technology partners
- Experience in assisting and/or leading consulting sales activities related to Technology engagements to CIO level clients
- Lead Data Center planning initiatives to achieve business goals by prioritizing technology initiatives
- Ensure the team performs due diligence by validating required forms, document and/or diagrams are attached with the submitted change records
Education on an Infrastructure Senior Manager Resume
Make sure to make education a priority on your infrastructure senior manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your infrastructure senior manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Infrastructure Senior Manager Resume
When listing skills on your infrastructure senior manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical infrastructure senior manager skills:
- Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in addressing them
- Good people management skills (coaching, performance management, development, succession planning, etc.)
- Strong analytical, organizational, written and social skills
- Outstanding written and verbal communications with the ability to take complex technical detail and articulate it effectively to
- Excellent command of English skill in reading, writing & speaking
- Motivates and coaches individuals in developing their skills enabling them to achieve their best and to contribute to the overall success of the team
List of Typical Experience For an Infrastructure Senior Manager Resume
1
Experience For IT Infrastructure Senior Manager Resume
- Experience with Oracle database query creating and modifying database queries to include experience with version 11g or 12c
- Highly organized presentation, negotiation and customer service skills
- Solid knowledge and experience on IT system operations
- Strong in communication and coordination, is able to keep good relationship both internally and externally
- Interface effectively and collaborate with clients, peers, and management to resolve issues and develop solutions
- Exhibit sound and comprehensive communication and tact skills to exchange complex information with inherent confidence
- A solid understanding of Citi’s lines of business with a primary focus of the institutional clients group / markets
- +4 years of experience in DC planning would be appreciated
2
Experience For Rohq-cti-infrastructure Senior Manager Resume
- Excellent understanding of regulatory guidelines and ability to keep oneself updated about the changes and immediately
- Experience at the Project Management level in Information Technology preferably in a hosting or infrastructure background
- Provide basic Finance concepts training to people without experience in Finance
- Experience working in partnership with Procurement Teams is highly appreciated
- Research and development to generate savings through negotiations, optimizations and consolidations
- Identify areas of waste and recommend improvements in the form of automation, consolidation or elimination
- Broad experience in an IT - related operational support role
- Operational experience with Service Management/Problem Management is helpful
- Experience in Health and Human Services
3
Experience For L Email Backbone Infrastructure Senior Manager Resume
- Interpret data necessary to evaluate program effectiveness
- Have at least 10 years’ experience in IT
- Strong capabilities in financial judgment and analysis
- Experience in the IT industry
- QL Server experience in enterprise environment
4
Experience For Citinetwork Infrastructure Senior Manager Resume
- Strong background and knowledge of System Center Operations Manager (SCOM)
- Enterprise network operations support experience is required
- Enterprise network operations experience in a 1000+ node environment is helpful
- Experience in system, data center facilities, and telecommunications, preferably in the financial industry
- Strong performer and highly motivated
5
Experience For O&t-infrastructure Senior Manager Resume
- Generating Business Cases for hardware acquisition
- Oversee the team leading and conducting Regional & Asia Pacific Processing Centre Weekly Change Advisory Board meetings
- Provide specialized technical expertise in researching and resolving complex problems in the network (Cisco, SonicWALL, and Microsoft)
- Budget preparation, tracking of actual spend and re-forecasting
- Financial responsibility. Ensuring that the expenses/payments are done according to the established budget
- Senior management exposure, working closely with CTI Head, CTI Management Team and other Business Managers (including Technology) and Global Productivity Heads
- Service Management: Help facilitate and support all Production Operations (org of 1400+) during command and control hours
6
Experience For Citibank Berhad Kl-infrastructure Senior Manager Resume
- Responsible to communicate and mitigate risks on saving plans
- Improve the ability to discover saving opportunities in different areas
- Independence in developing solutions and a strategic thinker who questions status quo and wants to enhance services for the organization
- Expertise on Unix, Linux, Pivotal cloud Foundary, Openshift and Middleware Webhosting products and knowledge on MQ and TIBCO Infrastructure needs
- Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all partners
7
Experience For Infrastructure Senior Manager Resume
- Confident and smart worker committed to achieving excellence
- Knowledge of US GAAP reporting principles
- Expert knowledge within banking sector technologies of at least 7 years in similar role is highly appreciated
- SLA management with customer (co)
- China all businesses LVs
- Other ad hoc financial related as needed
- Direct oversight of team responsible for ensuring a stable and secure technical infrastructure aligned to Avanir’s needs, including IaaS, server, network file storage, collaboration and telecom technologies
- Manage and support data center services including the Server (Microsoft Windows Server 2008, 2012, and 2016) and Storage (Dell EMC VNX, XtremIO, and Unity) infrastructure. Manage after-hours systems maintenance as required
- Perform all aspects of monitoring, capacity planning, performance tuning and optimization, storage lifecycle management and virtualization infrastructure within the enterprise
8
Experience For IT Infrastructure Senior Manager Resume
- Develop effective LAN / WLAN / WAN strategies in support of both current needs and potential future growth
- Direct the management and maintenance of Cisco VoIP infrastructure
- Advise department team members on infrastructure related procedures, techniques, and requirements to insure maximum performance and availability of the company infrastructure. Using metrics and industry best practices, recommend areas for improvement in both processes and systems
- Ensure infrastructure security and operational standards and procedures are maintained in accordance to relevant industry standards (i.e. ISO27001, 21 CFR Part 11, JSOX, HIPAA, GDPR, etc.)
- Perform risk analysis to identify infrastructure related security issues and remediation plans. Identify and manage mitigation of operational risks where appropriate
- Personnel Management experience (both internal employees and external contractors) in a corporate environment
- Provides technical evaluations, consulting, and design for projects as required
- Exceptional customer service focus and perspective
9
Experience For Rohq-cti-infrastructure Senior Manager Resume
- Work with limited management direction
- Represent incidents on Major Problem Review calls and Business Review Calls
- Join major regionally aligned incident calls to ensure Production Operation has all resources needed to restore service quickly
- Attend Major Incident reviews and identify process improvements
- Act as primary Production Operations point of contact for businesses within respective regions when service quality concerns arise
- Accept escalations from customers for past and present outages, to assist in Production Operations engagement and/or provide insight into root cause and remediation
- Accept escalations from Production Operations technical staff that are having difficulties with business units
- Notify business units and associated support teams of major incidents or changes as appropriate
- Financial Management – Working with CTI Finance teams coordinate and support expense management; capitalisation and depreciation; cost transparency; attribution and recovery; analytics and reporting; governance and control.·
10
Experience For L Email Backbone Infrastructure Senior Manager Resume
- Process Improvements – Drive transformation programmes across CTI to improve Service Maturity and ITIL disciplines; drive service quality, process improvement and best practice across all CTI managed services
- Collaborate with CATE, L2 Distributed Operations, L2 Enterprise, and other key stakeholders to develop and implement capability roadmaps for the Server Platforms
- Implement the global roadmaps, procedures and best practices in the LATAM Unix and Wintel estate
- Provide TierII Technical Support for Citibank’s global network with a focus on network infrastructure in the Americas region
- Continually improve resilience and reliability for end to end services (apps and infra); manage incidents and coordinate the flow of information between CTI and business units for Severity 1 and High Severity 2 incident events
- Delivery of Savings target against financials
List of Typical Skills For an Infrastructure Senior Manager Resume
1
Skills For IT Infrastructure Senior Manager Resume
- Exceptional Customer service skills are needed to act as the face of Technology to this demanding client base
- Extensive People management experience within a Data Centre environment (or similar experience), ideally managing a cross-region team
- Proven experience (15+ years) working with high end Cisco routers and switches ( 65XX product range)
- Extensive project management skills required for running large projects
- Around 5 years in a Lead position to handle Business Impacting Incidents, communicate effectively with the Clients as an asset
- Experience configuring and maintaining an Oracle Enterprise Manager (OEM)
2
Skills For Rohq-cti-infrastructure Senior Manager Resume
- Experience supporting Trade Floor / Global Banking businesses in a front office environment
- Hands-on experience supporting Windows 2003, Windows 2008
- Experience and focus in any of the following disciplines, Control, Governance, Service Level or Risk Management Function
- Developed communication skill, firm and persistent personality, faster learner and ability of working under pressure
- Can manage deadlines and change in demand, flexibility to react to changing priorities
3
Skills For L Email Backbone Infrastructure Senior Manager Resume
- Excellent understanding of risk and control environment
- The ability to empathise with the clients, work well under pressure and demonstrate an articulate and methodical approach to Incident Management
- Proven Leadership and management
- Market Data (Reuters, Bloomberg, etc...) experience
- Perform ad-hoc and regularly scheduled validation of application’s state-of-health
- Experience with relational database technologies such as SQL Server, Oracle, and DB2
4
Skills For Citinetwork Infrastructure Senior Manager Resume
- Developing a cloud design which supports a robust technology solution, taking into account business, user and technical requirements, etc.
- Working knowledge of .NET framework, IIS, Apache, and other web-based technologies
- Webhosting products knowledge (IBM Web sphere, Apache, Tomcat, GEMFIRE and Web Servers etc.)
- Monitoring and Budget control
- Familiar with international and national accounting rules including financing, taxation, auditing and etc
- Support and be involved in operating system and middleware patching efforts
5
Skills For O&t-infrastructure Senior Manager Resume
- Electronics and Communications Engineering, Electrical Engineering, Information Management,
- Courses in: programing, application development, TI environments management, change and problem management, capacity planning, etc. are well valued
- In-depth understanding of banking captive environments in terms of internal compliances and external regulatory needs
- Innovate and bring quick fix solutions to meet ever changing business requirements
- Centralize mundane steps with in the unit so that business can focus on key initiatives (Productivity enhancements by ring fencing work)
- Work with local management to streamline hiring process, onboarding and staff trainings
- Service improvement plan (SIP) – goal setting and annual calendar planning
- Broad understanding of infrastructure and applications supporting the bank’s operation
6
Skills For Citibank Berhad Kl-infrastructure Senior Manager Resume
- Identify business operational procedures to assist in mitigating business impact during an incident triage phase
- Develop strategies for user training and to promote services including guidance to increased usage of self-service offerings
- Maintain the quality of service by establishing and enforcing organization standards
- Other IT Support based qualifications / training
- Distributed dev/testing environments support
- Write documentation that lead to engineering and research efforts
- Exposure to managing a Global Service Desk of 20+ people
- Manage the interaction with 3rd party resource vendors to ensure value for money service is achieved when using their services
- Meet with strategic vendors such as IPC, Avaya, Nice and BT on a regular basis to keep up to date with current and upcoming hardware and software technologies
7
Skills For Infrastructure Senior Manager Resume
- A fundamental understanding of Citi’s lines of business with a primary focus of the institutional clients group / markets
- At least college graduate with related disciplines like Computer Science, Computer Engineering,
- Mature, responsible, hardworking, self-motivated, self-discipline and teamwork
- Managing Productivity forecasts
- To be able to supervise and manage activities ensuring adherence to Information Security Policy, CITMP policy and corporate standards
8
Skills For IT Infrastructure Senior Manager Resume
- Enhance productivity by ensuring same staff does more work
- Around 10 years managing Production Support activities related to Databases
- Drive Business Impacting Incidents to Closure
- Conduct Client Meeting to review and proactively improve stability of Database environment
- To manage GCG CIS servers and associated infrastructure for all users in the groups making up Citi in Asia, EMEA and globally where required
- Creation of the operational support organization to cater for applications on Linux infrastructure during the project and transition phase
9
Skills For Rohq-cti-infrastructure Senior Manager Resume
- ‘Break/Fix’ support of standard enterprise Cisco Internetworking Technology solutions
- Helps facilitate operational support of Service Monitoring for all technologies and services provided by CTI,
- Support GCG CIS Location strategy by establishing the team in CSIPL
- Resource planning for the process ownership
- Budgetary preparation & critical estimates Advice on CTI resource planning
- Manage team work of 6 DS and 2-3 NEMS, for CTI financial control and reporting
- Ensure that the PCSC Belfast team is servicing premium customers within the agreed Service Levels and Key Performance Indicators
- Train, coach and mentor Service Desk Team Leads including career development. Oversee staff activities
10
Skills For L Email Backbone Infrastructure Senior Manager Resume
- Support Problem Management Reporting (Performance Metrics and Customer SLAs)
- One or more of the following: CISSP, CISA, CISM, MCSE. (mandatory for Consultant and above)
- Identification - detect or reported the incident
- Registration - the incident is registered in a IcM System
- Categorization - the incident is categorized by severity
List of Typical Responsibilities For an Infrastructure Senior Manager Resume
1
Responsibilities For IT Infrastructure Senior Manager Resume
- Providing real time key milestone updates of an incident life cycle upon senior management requests that can include verbal and written communication
- Collaborate with Application Production Management to establish annual roadmaps for critical underpinning infrastructure state
- Service Delivery and Performance as per targets set
- On Time and On Budget Service Delivery
- Service Management: Meet or exceed KPI's for incident counts and duration
2
Responsibilities For Rohq-cti-infrastructure Senior Manager Resume
- Helps facilitate Level 1 support for Mainframe, Network, Distributed and Incident management as well as change implementation across all of the fore mentioned technologies
- Helps facilitate Audit and Risk Management: such as help manage regional regulatory compliance requirements for all Command Center Services, and help facilitate audits of the support functions (approx. 26 per year)
- Helps facilitate Continuity of Operations to include Crisis Management within all aspects of the Global Command Center to ensure the safety, security of all employees, and mitigate disruption to the business
- Help develop Business Continuity plans (COB) plans for Command Center operations, help ensure effective controls are in place to validate the safety of the employees and mitigate the risk to the business
- Act as single point of contact for Platform operations and ensure and maintain service quality standards
- Provide leadership for projects and technical solutions for GCG systems
- Collaborate with production management, applications teams and infrastructure teams to plan and coordinate changes or improvements
3
Responsibilities For L Email Backbone Infrastructure Senior Manager Resume
- Provide mentorship to team members, help with the technical and process guidance
- Roles and responsibilities across CTI technical platforms and BAU
- Manage and control of infrastructure contracts, leading negotiations with vendors in order to have better control in every contract managed by CTI. CTI Mexico 3rd party expense coming from contracts managed by this team, account for ~ 140 million USD annually
- Manage and Control payments to suppliers
- Responsible to avoid deviations in contracts. If a fluctuation is reported, review and manage the required authorizations
- Knowledge of Citibanamex processes from a technology perspective
4
Responsibilities For Citinetwork Infrastructure Senior Manager Resume
- Oversee the Change Management team staff that processes all change records: extract, review and lock change records; reject and raise Issue record to the requestor, if records do not complete according to the requirement of the change management standards and procedures
- Provide leadership to the Change Management team to support BAU effectively, control and analyze change scheduling to be within the green zone or low peak period of the business operations as agreed and approved by the business and/or CTI management, to ensure optimum system availability and reliability
- Provide all support needed to the APAC Regional head of Change management in both BAU as well as strategic project responsibilities
- Ensure daily and weekly Forward Schedule of Changes (change calendars) are promptly followed by the staff
- Oversee changes resulting in incidents and problems and work collaboratively with technology teams to maximize service uptimes, ensure and continuously improve service quality and timely deliverables leading to enhanced client service experience for the clients of Productions Operations
5
Responsibilities For O&t-infrastructure Senior Manager Resume
- Manage, escalate technology Incidents, facilitating resolutions and recommending service improvements, across functions like Batch processing, Data transmission, Process automation, Deployment services, which are key to the success of Production Operations in its entirety
- Provide support in ensuring highest levels of service quality and improving service levels through identification of problems resulted from Changes, which impact the delivery of Production Services
- Develop strong business relationships to help coordinate / resolve major issues, production problems impacting businesses, towards enhancing client experience
- Technical expertise on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web / Application / Middleware services, Problem / Incident Management, IT Service Assurance or Application Development
- Influence peer organizations within CTI to coordinate and facilitate different strategic initiatives impacting the site
- Build, develop and document strategies using well-disciplined written deliverables
6
Responsibilities For Citibank Berhad Kl-infrastructure Senior Manager Resume
- Provide day-to-day leadership for support and execution of data center requirements
- Establish meaningful metrics and management reports
- Ensure all PCMS support CITMP Level III procedures that in turn support Level II requirements
- Ensure compliance with Level III procedures
- Direct interaction with Senior CTI and client representatives to ensure business alignment
- Manage multiple PMO and internal projects across all disciplines
- Manage expectations of Senior Management, clients, peers, and subordinates for availability and performance assurance across a large user base
7
Responsibilities For Infrastructure Senior Manager Resume
- Coordinate evaluation, deployment and management of current and future technologies
- Manage the lifecycle for all server and storage infrastructure
- Continually assess and evaluate the state of the Data Center, and develop initiatives to reduce cost and create efficiencies
- Manage vendor relationships with service providers and manufacturers
- Provide vision and purpose to ensure Data Center goals and plans are implemented
- Monitor budget, lead cost reduction efforts
- Constant communication with business leaders and IT
8
Responsibilities For IT Infrastructure Senior Manager Resume
- Regular exposure to Senior Managers and key partners from Business Areas
- Knowledge of CitiBanamex organization, with a technology approach
- Leadership of complex enterprise technology/change initiatives that require coordination and interaction with cross functional / multi-country teams
- Advancement to senior organizational management position within the Site Management structure
- Access to senior management positions in other technical support areas, systems development or organizational leadership
- Drive continuous service improvement initiatives for PCSC globally based on various trend analysis and via identification of the service areas which can be enhanced further or require improvement
- Review the existing processes the desk operates with and recommend changes based on the findings of the reviews. Based on business need – recommend new processes to improve/ increase the customer experience and satisfaction
- Develop, implement and continually refine and improve Operations and Help Desk procedures, standards, and policies to conform to best practices and SLAs. Identify technology gaps and research and evaluate potential solutions
- Represent and contribute on behalf of PCSC in different service improvement related global GCO or other OandT projects
9
Responsibilities For Rohq-cti-infrastructure Senior Manager Resume
- Ensure continuous service improvement of the desk based on the performance levels, customer feedback and daily, weekly, monthly reports produced by the Service Desk Team Leads. Review and enhancement of the service desk processes to improve the customer experience
- Act as the customer relationship focal to the key stakeholders within the premium support. Establish a regular meeting cadence with the partner teams as well as the regional Heads
- Identify incident management gaps and symptoms to effectively expedite technical resolutions
- Financial accountability of the PCSC Belfast operation. Seeking for financial efficiencies where applicable
- Provide leadership & oversight for the day-to-day operations of SQL DBA team
- Act as a primary liaison between application & infrastructure architects and infrastructure support teams
- Provide leadership for technical staff in region
- Collaborate with client managers, project managers, application product managers, service management to analyse and remediate the operations risk head map
- Mentor and feedback provider to all junior staff members within the Incident Management organization
10
Responsibilities For L Email Backbone Infrastructure Senior Manager Resume
- Coordinate IcM staff for all major incidents to ensure IcM presence for event awareness and incident management process execution
- Identify service/technical improvements which encompass all failure points and gaps during all major incidents and turnover to Problem and Production Management for identification of solutions to avoid reoccurrences
- Executive summaries for Director levels to Summarize on Critical and High Priority Major Incidents by master prioritization of severity levels based on factual, future, and risk impact to the franchise
- Act as leader to have general oversight on regional Major Incident events
- Focal point for all executive interactions such as huddles and staff sessions
- Ensure all Incidents are accurately documented within OneNote, ServiceNow records (Quality assurance)
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