Healthcare Director Resume Sample
Isaac Blanda
619 Nicolas Ford,
Houston,
TX
+1 (555) 431 8031
Work Experience
Director of Healthcare
07/2015
-
PRESENT
Boston, MA
- Market services to brand Zones LOB solution capabilities
- Participates in client pursuits and supports the Solutions Development Team in providing cost effective solutions and operational guidance to the team members
- Provides oversight to deal pricing and development and underwrites the specifics of the deal
- Manages key relationships with internal customers and external stakeholders
- Partners with JLL business leaders to understand specific TJC quality and compliance, Maintenance, and Asset Management needs in order to develop appropriate and effective programs, processes and procedures
- Oversees the development of playbooks, manuals, technical papers and solutions to improve the overall performance of the site teams and acts as a troubleshooter to assist the sites with problem resolution
- Acts as an escalation point for complex/high impact quality issues/decisions. Serves as a key contributor to strategic on operational planning discussions
Healthcare Director
06/2012
-
02/2015
Dallas, TX
- Develops and implements key performance metrics that measure impact and effectiveness of function
- The position provides operational guidance and oversight consistent with internal customer requirements, industry best practices and external regulatory requirements to the JLL Account Management leadership team
- Work with EI, CAI and ISP market leaders to ensure that all 3 solutions are successfully represented in the region and that the specialist’s organization is aligned with the HIT account managers’ objectives
- Demonstrate a clear understanding of the North America market and its’ dynamics
- Demonstrated experience leading political campaigns and grass-roots issue campaigns.
- Manage and grow the Account’s P&L, MIS & Reporting
- Manages capabilities of the department; to develop and maintain a long term view on the required competences and knowledge to introduce new technology. Ensures that there are adequate resources and tools at the proper time, is responsible for the technology and architecture in the department, and is responsible for maintaining and improving the department’s knowledge and expertise
- Ensures an engaged, innovative, and inspiring working environment in the department by motivating, challenging, and coaching the department’s employees towards growth, manages and optimizes the innovative climate, stimulating entrepreneurship and driving engagement
- Provides strategic leadership of short- and long-term goals through the use of thoughtful techniques in the communication of the company’s mission and core values as a means to implement positive change and/or create organizational structure within the assigned business unit(s)
Director of Healthcare Knowledge Development
02/2008
-
02/2012
New York, NY
- Identifies and implements opportunities for standardization in care lines. Leads implementation of opportunities to improve alignment between physicians and FVC’s strategic quality goals and objectives. Develop and pursue best practices in the areas of operational management
- Possess a heart of servanthood, love and compassion to minister to the elderly, family members and Stakeholders in a LTC environment
- Eager to respect, learn about and train in other cultures and customs and work across different faith groups
- A trustworthy, respected community professional committed to meeting spiritual needs
- Conduct and behavior that exhibits an elevated moral and ethical standard
- Demonstrated regular community involvement
- Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation
Education
Lindenwood University - Belleville Campus
2003 - 2007
Bachelor's Degree in Marketing
Professional Skills
- Identify, create and implement productivity and customer satisfaction metrics that are meaningful and can be used for incisive analysis and improvement of the departmental operations and processes
- Lead a customer success team that provides optimization of existing clients and customer service management of key partners and strategic accounts. Using revenue cycle and operations experience, build an optimization methodology and manage a team of advisors that can perform customer outreach to ensure
- Execute short-term and long-term strategy for customer operations support model that expands from day-to-day customer support to an optimization and training function to drive customer value optimization and long-term retention and reference-ability
- Leader in customer success team that provides optimization of existing clients and customer service management for key partners and strategic accounts. Using revenue cycle and operations experience, help build an optimization methodology and work with a team of advisors that can perform customer outreach to ensure
- Strong analytical and problem solving skills
- Excellent communication, leadership and change management skills
- Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation
How to write Healthcare Director Resume
Healthcare Director role is responsible for intranet, microsoft, retail, finance, training, integration, recruiting, auditing, security, compensation.
To write great resume for healthcare director job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Healthcare Director Resume
The section contact information is important in your healthcare director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Healthcare Director Resume
The section work experience is an essential part of your healthcare director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous healthcare director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular healthcare director position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Healthcare Director resume experience can include:
- Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders, company leaders and outside entities
- Experience as a Manager; or 3+ years’ experience in a senior managerial role
- Experience in managing cross functional projects and making presentations
- Executive experience leading departments or teams through portfolio or program execution
- Experience in software marketing
- Practical experience in Healthcare Construction and Capital Construction Programs
Education on a Healthcare Director Resume
Make sure to make education a priority on your healthcare director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your healthcare director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Healthcare Director Resume
When listing skills on your healthcare director resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical healthcare director skills:
- Effective verbal and written English communication skills
- Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors
- Experience developing product pricing and utilizing financial modeling in making rate decisions
- Experience with financial analysis, financial modeling, forecasting, profitability analysis and/or auditing techniques
- Previous successful experience engaging with and supporting the Native Alaskan communities
- Experience in marketing
List of Typical Experience For a Healthcare Director Resume
1
Experience For Director of Healthcare Resume
- Identify, and collaborate to improve the customer experience, enhance work flow, and/or improve the work environment
- Ability to communicate at all levels of organization and work well within a team environment in support of company objectives
- Customer service oriented with the ability to work well under pressure
- Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity
- Ability to work with minimal supervision, take initiative and make independent decisions
- Ability to deal with new tasks without the benefit of written procedures
- Approachable, flexible and adaptable to change
- Lead operations to meet performance targets and drive performance excellence
2
Experience For Director of Healthcare & Bid Sales Resume
- Identify and implement process improvements and system automation to eliminate manual processes and enhance overall productivity levels of staff
- Oversee the Provider Data Reconciliation reporting processes. Focus on eliminating fallout into the Reconciliation queues and ensure work is processed timely and accurately
- Accountable for oversight of off-shore vendor performance for SE Region
- Administer the appropriate cost and service measurements (metrics, measures, controls) to ensure the achievement of all key performance objectives that impact the financial performance of your organization
- Determine performance objectives / metrics and define tools to measure progress and ensures consistent achievement of business objectives
- Develop a climate for superior employee and provider satisfaction
- Implement strategies to improve Provider Net Promoter Score (NPS)
3
Experience For Director of Healthcare Knowledge Development Resume
- Align with key business partners to proactively reduce and eliminate rework
- Awareness of business and financial plan
- Develop, motivate and retain employees and implement proactive actions to improve the employee engagement index on the annual Vital Signs survey
- Work with Human Capital on initiatives including compensation planning, performance management, staffing and employee relations concerns/issues, employee recruitment, training, teaming and employee development
- Responsible for turnover management, employee retention and attendance
4
Experience For Healthcare Informatics Director Resume
- Help to develop and motivate high caliber business leaders
- Coordinate and communicate with the Spirituality Pillar and segment leadership to ensure company business plans and goals are clearly understood and communicated within the assigned region(s)
- Encourage creative innovation as it relates to individualized activities, opportunities, exercise and overall stakeholder/resident wellness
- Develop partnerships with each FAB team member to help build an interdisciplinary bridge for partnerships in each facility within assigned region
- Travel as required within assigned region
5
Experience For Healthcare Site Director Resume
- Partner with facility teams to develop programs in each facility to accomplish the Mission, Vision, Goals and Revolution, making the Spirituality Pillar a movement in each facility
- Work with the Spirituality Pillar, segment leadership, facility leadership and other Regional leadership to assure a cohesive message is achieved. Attend various activities at facilities (i.e., Hall of Fame, Celebration of Life, etc.) support, celebrate and encourage their facility efforts and achievements
- Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain/manage multiple projects with high level of quality and productivity
- Healthcare vertical national messaging
- Healthcare solution packaging & strategy
6
Experience For FVC Director Regional Operations Rn-healthcare Resume
- Subject matter expert for healthcare directly to Sirius customer, events and groups, and the Sirius Client Executives for client relationship development
- Brings a strong focus to the Native Alaskan Providers and Health organizations. Works closely with those organizations to develop and execute plans to positively impact their member’s health
- Is responsible for the successful program design, compliance with network requirements, network assessment and selection, and program / product implementation
- Working closely with the Accountable Care organization, ensures that we are engaging the provider community in ways that allows them to interact in the most effective way for their patients. This could include delegating case management or other functions to them, developing Value Based Contracts or other incentives
- Performs Network Analysis to ensure that we have the right network design for the project
7
Experience For Director, Saas Healthcare Solutions Resume
- Leads the development of strategic plans to promote pharmacy, health and wellness revenue and drives execution of the plan. Partners with account executives, regional and area leaders in identification and prioritization of external relationship opportunities with local hospital systems and jointly develop action plans
- Sets goals to expand clinical, health and wellness service offerings. Builds relationships with health plans, healthcare providers, hospital systems and in conjunction with government relations, local governments
- Focus on strategies and tactics to enhance pull-through to meet regional targets
- Leads integration with sales team lead and other leaders across non-store pharmacy, health and wellness offerings (HCC, WIRS, Specialty)
- Supports area leaders to drive Signature Pharmacy Health and Wellness programs and acts as a corporate conduit for feedback
8
Experience For Texas Healthcare Program Director Resume
- Conducts periodic field visits to maintain operational knowledge and monitor success of Signature Pharmacy Health and Wellness programs and initiatives
- Reviews quality metrics in regional stores and recommends course of action to improve metrics to Regional Vice President and Healthcare Supervisor
- Supports Regional Vice President in development and assessment of leadership talent. Ensures Walgreens is an Equal Opportunity employer and drives strategies that promote a diverse workforce
- Develops clinical and patient focused capabilities in others
- Maintains a strong understanding of the retail and healthcare industries. Evaluates competitive, consumer, and marketing trends within applicable industries to ensure Walgreens maintains best practices in regard to retail drug and healthcare operations
- Monitors and cascades clinical pharmacy, health and wellness related updates to Director Pharmacy and Retail Operations, and Healthcare Supervisor
- Develop and execute strategies for a function or discipline that span a large business unit or multiple markets/site
9
Experience For Director of Healthcare Service Line Operations Resume
- Direct work that impacts entire functions and/or customer accounts (internal or external)
- Market Needs Evaluation
- Develop short-term and long-term strategy for a full customer operations support model that expands from day-to-day customer support to an optimization and training function to drive customer value optimization and long-term retention and reference-ability. Stay current with regulatory changes and compliance concerns to ensure best practices are maintained
List of Typical Skills For a Healthcare Director Resume
1
Skills For Director of Healthcare Resume
- Experience working across multiple business units and on cross functional teams
- Management experience in a network management-related role handling complex network providers with accountability for business results
- Performance improvement consulting experience required
- Data analysis and / or audit experience within the healthcare industry
- Project management or project lead experience
- Experience with claims systems
2
Skills For Director of Healthcare & Bid Sales Resume
- Experience in corporate rotation role
- Related experience
- Experience with medical system clients and/or medical Universities in the State of Texas
- Consultant/Owners Representative role experience
- Strong relationships and contacts at executive level positions with various different public and private healthcare organizations
- Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment
- Develop a good rapport with all Administrators and department leaders within region to help pave the way for partnerships with Chaplains in all facilities
- Demonstrated regular community involvement
3
Skills For Director of Healthcare Knowledge Development Resume
- Develop a good rapport with all CEO and department leaders within region
- Build strong relationships with the Provider Communities in Anchorage and Mat-Su to be able to understand and develop strategies to meet those needs
- Willing to travel up to 50% of the time for business purposes (within state and out of state)?
- Speaking and presentations as needed for Sirius, Partners and events
- Successful track record of building and maintaining customer relationships at the “C” level, including CIOs
4
Skills For Healthcare Informatics Director Resume
- Committed to Grayling’s work and clients
- At ease when working in a multi-national team
- Daily travel to multiple sites, including occasional overnight stays
- Lead Large Capital Construction programs in excess of $500M from planning through completion
- Serve as SME for junior team members who engage in reporting and analytics related to cost of care, quality, enrollment, or other
- Process owner for growing volunteers in the market
- Daily travel to multiple sites, including occasional overnight stays
5
Skills For Healthcare Site Director Resume
- Identify and implement plans to improve Quality results for the demographic and loading processes
- Analyze performance data and work to improve operating efficiencies
- Research possible outside educational and volunteer community agencies to assist in achieving segment/Pillar goals
- Vendor vetting and selection
- Position is based in Mid-town Manhattan
6
Skills For FVC Director Regional Operations Rn-healthcare Resume
- Maintain a current driver’s license
- Exceptional track record of developing and executing sales strategies that have consistently met or exceeded planned objective, providing personal leadership through example
- Work with and manage by influence a large diverse sales team to close complex sales opportunities
- Expert-level knowledge within Segment technology that is within the spectrum of the PPM LOB
- Holds highest or multiple advanced vendor certifications
7
Skills For Director, Saas Healthcare Solutions Resume
- Contributes to or shapes industry standards and is recognized as a technology leader
- Demonstrated ability to promote and defend strategy and execution tactics as well as company’s value propositions. Ability to represent Huron as a senior manager, giving thoughtful and forward-looking presentations. Persuasive
- Experience working with a managed care organization, health insurer, or consultant in a network management / contract management role, such as contracting, provider services, etc
- Strong working knowledge of the Anchorage/Mat-Su Provider communities
- Experience in data analysis
- Expert level of knowledge of Medicare Resource Based Relative Value System (RBRVS), Diagnosis Related Groups, Ambulatory Surgery Center Groups, etc
8
Skills For Texas Healthcare Program Director Resume
- Maintain a current driver’s license
- A “work hard to play hard!” attitude
- Proficient in the use of Microsoft Office Suite required
- Lead by example with compliance oversight with client’s and company’s processes and procedures
- Involvement in local professional or civic organizations in representation of employer or client
- Responsible for topline, medical expense, and local/direct SG&A portions of annual budget process and quarterly forecasts
- Conducts analysis required for membership, premium yield, medical expense, and local/direct admin by product
- Provides all required files to Home Office Finance departments within required timeframes
- Provides updated topline and medical projections as needed by the Home Office due to material changes in the business environment (new membership, new product, new provider contract, etc.)
9
Skills For Director of Healthcare Service Line Operations Resume
- Provides information to Actuarial for the medical accruals
- Participates in operational meetings, financial statement meetings, and medical accrual meetings
- Meet physical and sensory requirements stated below, and be able to work in the described environment
- Coordinate and communicate with the Chaplain Program Director to ensure company business plans and goals are clearly understood and communicated to Chaplains within the assigned region(s)
- Research possible outside community agencies to partner with to help achieve FAB/Pillar goals
- Encourage creative innovation as it relates to individualized activities, opportunities, exercise and overall resident wellness
- Develop partnerships with each FAB team member to help build an interdisciplinary bridge for partnerships in each facility
- Travel with assigned FAB team and independently to facilities in assigned region(s)
- Partner with facility teams to develop program in each facility to accomplish the Mission, Vision, Goals and Revolution, making the Department of Spirituality a core competitive advantage in each facility
10
Skills For Senior Director of Healthcare Operations Resume
- Ability to work on a team with FAB team, facility leadership and peer Regional Spirituality Director(s) to assure a cohesive message and progress toward market Spirituality goals/objectives
- Attend various activities at facilities (i.e., Hall of Fame, Celebration of Life, etc.) support, celebrate and encourage their facility efforts and achievements
- A trustworthy, respected community professional committed to meeting spiritual needs
- Ability to practice, recognize and reinforce Sacred Six
- Possess a heart of servanthood, love and compassion to minister to the elderly, family members and Stakeholders in a LTC environment
- Eager to respect, learn about and train in other cultures and customs and work across different faith groups
- Conduct and behavior that exhibits an elevated moral and ethical standard
- Highest level of professionalism with the ability to maintain confidentiality
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