Field Account Manager Resume Sample
Marian Bernier
851 Norris Walks,
Philadelphia,
PA
+1 (555) 580 1380
Work Experience
Field Account Manager
02/2017
-
PRESENT
San Francisco, CA
- Support the efforts of the National and Strategic Account Manager(s) including on-site visits, demonstrations and customer educational activities
- Responds promptly to inquiries and seeks out and calls upon potential customers to identify their needs for products or services, and qualifies leads. Directs customer inquiries and orders to the most efficient sales channel
- Partners with Inside Account Managers, as assigned, to ensure appropriate type and level of sales coverage for all accounts and prospects in territory. Assembles and coordinates sales teams, as needed, for specific key opportunity or consultative team pursuits
- Builds successful relationships with key decision-makers and influencers in existing and prospective customers
- Generates proposals/quotations, independently or with the assistance of other sales functions, in accordance with standard procedures and pricing guidelines. Develops consensus with customers on MTS value proposition(s) prior to solution building. Ensures proposal meets customer needs and clearly presents MTS’ value proposition
- Develops and maintains knowledge and expertise of the following areas to enhance sales effectiveness
- MTS capabilities, products, components and services and how they apply to customer needs
Senior Field Account Manager
08/2013
-
11/2016
Chicago, IL
- Test methodology and test technologies, and how to apply MTS offerings to satisfy specific customer requirements
- Customer base, customer organizations, customer needs and market trends affecting customers
- Continuously monitors and responds to competitor activities at prospects, and provides timely reporting on competitive activity to sales management and marketing
- Uses a system process to take opportunities through the pursuit cycle, ensuring each step is conducted and complete in a satisfactory manner prior to moving to the next step/stage
- Performs administrative responsibilities in connection with sales accountabilities, as required
- MTS capabilities, products, components and services and how they apply to customer needs for Material Testing, Ground Vehicles & Structures
- Continuously monitors and responds to competitor activities and provides timely reporting to sales management and marketing
- Performs administrative responsibilities about sales accountabilities, as required
Multi Segment Field Account Manager
03/2011
-
04/2013
Houston, TX
- Support the efforts of the National/Strategic Account Manager including on-site visits, demonstrations and customer educational activities
- Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer’s expectations
- Demonstrate a high level of healthcare industry knowledge as well as the customer’s specific industry
- Maintain and provide customer information to the SAE / Analyst on service trends, myuhc adoption, eServices adoption, wellness initiatives, and improvement opportunities, etc
- Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer type/size)
- Coordinate resolution of pre - implementation service and eligibility issues with Implementation Management Organization
- Maintain and provide customer information to the SAE/Analyst on service trends, myuhc adoption, eServices adoption, eCR adoption, wellness initiatives, and improvement opportunities, etc
- Train customers on eServices and eCR Reporting
Education
University of Phoenix - Shreveport-Bossier Learning Center
2007 - 2011
Bachelor's Degree in Business
Professional Skills
- Excellent sales, negotiation, influential selling skills and C-Level relationship building skills
- Experience using communications and interpersonal skills (internal / external)
- Experience using communications and interpersonal skills (internal / external)
- Experience using communications and interpersonal skills
- Experience using communications and interpersonal skills (internal/external)
- Customer relationship skills and experience, to promote and enable a thorough understanding the customers’ business goals and objectives
- More than 5 years sales experience and proven experience in a similar position
How to write Field Account Manager Resume
Field Account Manager role is responsible for communications, interpersonal, education, training, modeling, retail, marketing, security, reporting, manufacturing.
To write great resume for field account manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Account Manager Resume
The section contact information is important in your field account manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Account Manager Resume
The section work experience is an essential part of your field account manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field account manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field account manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Account Manager resume experience can include:
- Work experience in a professional sales environment desirable Strong organizational, interpersonal, communication, time management and forecasting skills
- Ales experience or 3 years other relevant MTS experience and 3 years sales experience
- Strong organizational, interpersonal, communication and time management skills
- Strong organizational, interpersonal, communication, and time management skills
- Deliver mentoring on both sales skills and product knowledge through extensive field days with all of your Account Managers
- Extraordinary management, interpersonal, written and presentation skills
Education on a Field Account Manager Resume
Make sure to make education a priority on your field account manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field account manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Account Manager Resume
When listing skills on your field account manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field account manager skills:
- Demonstrated experience managing large customers and prioritizing workflow accordingly
- Experience using communications and interpersonal skills (internal/external)
- Uccessful sales and/or account management experience - with strong experience in leading executive level meetings
- Strong oral and written communications skills in German
- Strong MPS Tools Skills – MPS Software Solutions
- Demonstrate your dynamic interpersonal skills and interpretation of marketplace needs and translate them into products and/or services
List of Typical Experience For a Field Account Manager Resume
1
Experience For Senior Field Account Manager Resume
- Establish and maintain strong and appropriate relationships with customers to ensure a strong NPS and to maintain persistency
- Effectively communicates AutoPoint’s value proposition and aligns it with the dealer’s objectives
- Extensive experience and familiarity in selling to the Manufacturing Sector in Japan
- Demonstrate sales engineering and in-house as well as partner services resources
- Good corporate citizen – two way flow of meaningful and timely information; work as a team for the most efficient use and deployment of resources
- Work experience in a professional sales environment desirable with the ability to manage the sales and legal process to closure
- Uccessful sales and/or account management experience
2
Experience For TPA Field Account Manager Resume
- Relevant sales/account management experience
- Improve BBU’s financial performance by ensuring focus on branded BBU products through proper merchandising and utilizing Point of Sales Material (“POS”)
- Go on appointments with your Account Managers to meet with clients and assist your reps with managing relationships and closing deals
- Jointly developing managed partners business plan’s and review monthly against agreed targets
- Execute marketing activities and promotions to maximize sales results with targeted accounts
- Maintain high accuracy level on company pricing and procedures
- Accountable for having high employee engagement scores
- That they are working from account and territory plans. That there is a strategic plan in place to hit the number
3
Experience For Multi Segment Field Account Manager Resume
- Grow your region’s territory value through the combination of your new sales and your efforts to retain existing business
- Regularly reviews, with assigned accounts and dealerships, the results of the marketing product suite
- Identifies and recommends program changes and marketing strategies
- Willingness to travel domestically 30-50% of the time, depending on the assigned territory
- 401k dollar for dollar matching up to 4% of base salary
- Generous profit sharing program
- Develop gap analysis techniques to determine incremental opportunities within existing accounts
4
Experience For Field Account Manager, Public Sector Resume
- Develop planning regimen to identify and track revenue trends, recognize sales opportunities, target specific sales activities, and analyze competitive threats
- Participate in negotiating top account contracts and agreements
- Thorough knowledge of testing technologies and test methodologies
- Capable of creating new opportunities
- Capable of managing complex opportunities at major accounts
- Willingness to travel domestically 30-70% of the time, depending on the assigned territory
- Remain alert and focused during the work day
5
Experience For Sled Field Account Manager Resume
- Builds relationships in customer’s field locations
- Build relationships with CDW’s strategic partners
- Develop and maintain a high level of product knowledge on CDW’s Service offerings as well as competitors’ service offerings
- Present CDW’s services capabilities at seminars, tabletop shows and to user groups
- Facilitate customer’s Open Enrollment Process and / or Health / Benefit Fair events, including coordination, attendance, and preparation and/or presentation of materials, as requested
- Own the service experience of customers at the field level by working with the assigned team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer’s expectations
6
Experience For Field Account Manager Service Resume
- Own the service experience of customers at the field level by working with the Operations Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer’s expectations
- Train customers on reporting
- Expand customer expertise and reliance on web based tools to drive usage and adoption
- Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service related areas to support SAE / AE
- Own the service experience of customers at the field level by working with the UMR Operations Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customers’ expectations
- Demonstrate a high level of healthcare industry knowledge as well as the customers’ specific industry
7
Experience For Field Account Manager, PS National Accts Resume
- Use consultative approach to drive & sustain improvements within the work-flow and vehicle inspection process of their clients, leading to increased customer pay revenue within their dealerships
- Analyze client performance (both from reports & direct observation) to determine areas of opportunity for improvement within the fixed operations group at dealerships
- Territory mapping, account planning and opportunity management
- Negotiate favorable pricing and business terms with large commercial enterprises by selling value and return on investment
- Consistently deliver daring license, support and service revenue targets – dedication to the number and to deadlines
- Understand how to bring to bear both international and domestic colleagues to expand deal size and value to the customer
- Present and communicate AutoPoint products and offerings and their application within the overall dealership environment
8
Experience For Managed Print Services Field Account Manager Resume
- Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multi - site requests from other offices)
- Coordinate resolution of pre - implementation service and eligibility issues with Implementation department
- Develop an Annual Business Plan based
- Motivate and drive performance
- Maximize consultative selling approaches and maintain outside sales territory with face-to-face meetings and telephone sales to new, potential and established accounts
- Inform current and potential customers of products, promotions and services to generate new business or to increase business
- Source prospective clients from media (both printed and electronic), business directories, referrals
9
Experience For Public Sector Field Account Manager Resume
- Inform and promote industry information within the team environment; communicate with business partners from outside companies
- Adhere to company sales policy and guidelines
- Source prospective clients from media (both printed and electronic), business directories, referrals to generate profitable business
- Develop gap analysis techniques to determine incremental opportunities within existing accounts. Contact and meet with account decision makers to determine the business needs to penetrate new business opportunities
- Able to work cohesively as part of a team, accomplishing mutual team goals
- Accurately report all sales funnel and forecasting activities for assigned accounts/opportunities
- Build relationships and build consensus among diverse stakeholders
- Under direction of Alliance Managers, execute customer roadmap retention plans/actions to ensure protection of base revenue
- Create and implement effective account/territory plans that include: developing and implementing a sales strategy considering new business growth, forecasting revenue, developing key contacts and business relationships within assigned accounts, executing on call plans
10
Experience For Field Account Manager, Ps-nat, Accts Resume
- Support the efforts of the Alliance Managers including on-site visits, demonstrations and customer educational activities
- Secure meeting appointments, gather information on customer needs, position and demonstrate LexisNexis Health Care products, manage customer objections, negotiate pricing and contracts and close the sale
- Understand the value of LexisNexis Health Care products and pricing as well as competitive offerings and articulate key benefits in a manner meaningful to Reseller partners
- Clearly demonstrate your understanding of LexisNexis Health Care pricing, administrative procedures, and organization to effectively answer partners’ questions or implement solutions in a timely fashion
- Proven sales/marketing experience
- Manage the relationship between Lyft and your client companies, including executive engagement
- Work with internal cross-functional partners to represent the voice of your clients with Product, Engineering, Sales Operations
- Work closely in a team environment with sales support and technical implementation employees to satisfy Alliance partner needs
- Pipeline management knowledge a key requirement of the position
List of Typical Skills For a Field Account Manager Resume
1
Skills For Senior Field Account Manager Resume
- Demonstrate effective coaching techniques; provide feedback and seek learning opportunities
- Good knowledge and experience working on public tenders and negotiating with government customers
- Problem solving and analytical business skills
- Effectively collaborate with other Department (brand/mktg/merchandising...) in order to support wholesale accounts
- Experience: Experience in sales and leading teams
- High customer orientation and communicative skills
2
Skills For TPA Field Account Manager Resume
- Highly developed persuasion skills
- Intermediate skills with mobile technologies (e.g. iPad)
- Previous experience which demonstrates the ability to work with employers, consumers, consultants, brokers required
- Respond effectively to direction if needed; works primarily as an independent contributor
- Proven sales experience, Ability to close a sale
- Intermediate skills with general PC usage and applications
- Previous experience which demonstrates the ability to work with employers, consumers, consultants, and brokers
- BS/BA or equivalent 3-5 years proven sales experience, ability to close a sale
- Presentation skills and ability to interface and work directly with customers
3
Skills For Multi Segment Field Account Manager Resume
- Advanced written and verbal interpersonal skills
- Work as effectively independently or with a team
- Develop and maintain strong relationship with internal partners in Account Management Team to manage customer service experience
- Experienced senior sales account manager with knowledge and proven track record in Public Sector (tenders, municipalities, etc.)
- Experienced senior sales account manager with knowledge and proven track record in Public Sector
- Previous sales experience in: online/advertising environment, payroll, copier or document imaging industries be considered
- Consistent record in building strong, long term relationships with Key Executive stakeholders within the Manufacturing sector
- Experience managing/coaching sales people remotely
- Experience managing Public Sector clients
4
Skills For Field Account Manager, Public Sector Resume
- Experience selling to segment customers
- Prior territory management (managing a base of accounts) with a quota assignment (3+ years)
- Experience managing ASO accounts
- Skilled at influencing competitive opportunities in favor of MTS
- Strong understanding and curiosity of Lyft’s platform and competitive landscape
- Strong at building personal relationships with internal and external customers
- Proven track record in creating results, preferably from another tech company
- Prior Knowledge in the field of Material Testing or Industrial Products would be an added advantage
5
Skills For Sled Field Account Manager Resume
- Client Relationship Management (CRM) System experience
- Experience in retail sales, preferably service related
- Sales or account mgt experience in the insurance industry
- Proactive outbound communication to clients (up to DP/GM levels). Establish and maintain a solid business relationship with dealership personnel
- Healthcare experience (account management, sales)
6
Skills For Field Account Manager Service Resume
- Work experience in customer service role
- At least three years of field based business-to-business related sales experience
- At least three years of current field based business-to-business related sales experience
7
Skills For Field Account Manager, PS National Accts Resume
- Experience working with Federal Government
- Work experience in a sales, account management or customer service role, working within the health insurance industry
- Managed Print Services Sales experience
- Work experience in a sales, account mgt or customer service role in the insurance industry
- Experience in account management role
- Ancillary benefit experience in vision and/or dental
- Knowledge of Dealership Management System software experience (CDK, R&R, etc.)
- Experience in artificial lift systems
- Work experience in a sales, account management, customer service or implementation role in the insurance industry required
8
Skills For Managed Print Services Field Account Manager Resume
- Effective leadership, motivational and developmental abilities
- Experienced senior sales account manager with knowledge of the current market
- Relevant experience in similar position
- Close sales and track orders through to service delivery to provide a best in class customer experience
- Relevant experience
- Coming from the Channel or working in a similar position within a Software or Hardware Vendor
- Coordinating with local Marketing activities tied to the business’s goals
- Forecasting dedications and forecasting accuracy
- Educating store associates and consumers on the value of Amazon devices, content, ecosystem, accessories and Amazon services
9
Skills For Public Sector Field Account Manager Resume
- Looking for a positive self-motivated and driven individual
- Uses CRM on a daily basis for all lead, contact, activity, forecasting, account management and time management monitoring, recording and reporting functions
- Use CRM-tools for monitoring, forecasting and reporting customer needs
- Conduct Annual Planning meetings to focus on what worked / didn’t and understanding / supporting client goals for the new year
- Accountable to lead entire projects having modest scope/impact or portions of projects having considerable scope/impact to business results
- Proficient at selling standard products with little or no Applications Enginering support
10
Skills For Field Account Manager, Ps-nat, Accts Resume
- Consultative sales approach such as Recapturing Business, Price comparison, Packaging options
- Thrives in a fast-paced, fast-growing, rapidly changing environment
- Increase territory revenues and profit through the development of existing accounts and cold calling prospects from designated sources
- Learn and optimize marketing and prospecting tools to uncover potential partnership opportunities
- Accountable for managing pipeline and forecasting accuracy
- Be involved in the interviewing and hiring of your Account Managers as positions open up
List of Typical Responsibilities For a Field Account Manager Resume
1
Responsibilities For Senior Field Account Manager Resume
- Solid understanding of test technologies. Fundamental knowledge of test methodology
- Demonstrated job progression
- Strong Automotive Fixed Operations background
- Knowledge of sales processes and tools (account planning and key selling)
- Collaborate with other divisions within TR Tax & Accounting help advance the overall business
- Current and active FL state Life and Health License or willing to obtain upon hire
- A record of success in previous roles including sales awards
- Current territory management (managing a base of accounts) with a quota assignment (3+ years)
2
Responsibilities For TPA Field Account Manager Resume
- Computer savvy for strategic reporting requests
- Run group training events for sales associates on how to sell Amazon devices, accessories, content, and ecosystem
- Participate and manage national training events and Conferences
- Deliver Assisted Selling days in key moments of the year or when the business needs it
- Work in a dynamically developing organization,
- Continued Formalized sales training
- First-class problem-solving abilities
- Facilitate customer meetings with the Account Management Team regularly to assess trends and keep abreast of any escalating issues and service trends
3
Responsibilities For Multi Segment Field Account Manager Resume
- Expertise in negotiating
- Command of Lexis Nexis Health Care products, content and applications in the verticals they service
- Launch and manage a book of Fortune 500 business travel clients, acting as primary point of contact responsible for the health of those accounts from pre-launch all the way through the life of those client relationships
- Partner with clients in order to execute strategies to your book of business in order to drive maximum client satisfaction and increased adoption over time
- Generate and identify additional revenue streams within existing accounts, including up-sells and cross-sells with existing partners; selling across commuter benefits, events, employee perks, dispatch, and corporate travel use cases
- Identify challenges within your portfolio of accounts, build out an industry-specific transport vertical and problem solve to drive healthy revenue growth
- Constantly ‘sell’ Lyft to internal stakeholders within client organizations
- Lead and own quarterly check-ins and scalable touch points with clients
4
Responsibilities For Field Account Manager, Public Sector Resume
- Scalably address roadblocks, tackle challenges, highlight success, and communicate account ‘health’ updates and best practices
- Collaborate with Marketing team in order to develop strong and scalable ‘go to market’ collateral and campaigns to execute within your clients’ organizations
- Be able to think creatively and develop out-of-the-box ideas to overcome challenges and objections
- Maintain and provide customer information to the SAE/Analyst on service trends, myUnitedHealthcare adoption, eServices adoption, eCR adoption, wellness initiatives, and improvement opportunities, etc
- Works closely within team to secure accurate quotation of services to client companies
5
Responsibilities For Sled Field Account Manager Resume
- Protects product line integrity
- That they coach to sell value vs price
- Support the use of key technology and support company-wide initiatives
- Develop and implement strategic sales plans to hit and exceed your region’s assigned quota, both monthly and annual
- Give official performance reviews of your Account Managers
6
Responsibilities For Field Account Manager Service Resume
- Make certain your region teams appropriately and effectively with our inside sales partners in accordance with business goals and directives while still securing the bulk of their sales (70%) personally
- Make certain your team stays within your budgetary requirements
- Prove that your region regularly puts their opportunities in Salesforce
- Proficiency in office automation systems such as; Excel, SalesForce, Outlook, etc
- Ability and willingness to both travel and work extra hours
- Develop new applications and deployments across the customer’s enterprise through strong relationships, compelling analysis and innovative ideas and solutions
- Service and 10% account maintenance, or as previously determined by Regional Manager
7
Responsibilities For Field Account Manager, PS National Accts Resume
- Travel daily by air and car with overnight travel. Up to 85% overnight travel is required in this territory
- Frequently required to stand, kneel or stoop, and lift and/or move up to 25 pounds. Occasionally can be required to lift up to 50lbs
- Launch, manage and grow a book of corporate travel, courtesy, event and commute customers across various Fortune 500 companies
- Partner with healthcare organizations, hospital facilities, aging adult communities etc, in order to execute strategies to drive maximum client satisfaction and increased adoption over time
- Identify challenges within your portfolio of accounts, help build out a courtesy/commute/corporate travel playbook and problem solve to drive healthy revenue growth
- Lead account planning and opportunity identification; conduct opportunity prioritization; develop overall account plan for assigned accounts
8
Responsibilities For Managed Print Services Field Account Manager Resume
- Launch, manage and grow a book of healthcare and dispatch partners acting as primary point of contact
- Manage the total customer relationship; responsible for revenue, wallet share, customer satisfaction and driving growth in assigned accounts
- Adapt communications and approaches to drive negotiations to conclusion with various parties, resulting in common agreements
- Identify challenges within your portfolio of accounts, build out a healthcare-specific transport vertical and problem solve to drive healthy revenue growth
- Plan, facilitate and/or conduct sales negotiations for assigned accounts
- Identify complex problems; work with other functions and/or team members to generate & coordinate solutions
- Analyze new situations; anticipate potential problems and future trends; assess opportunities’ impacts and risks
- Define problems, diagnose causes, identify solutions and create action plans
9
Responsibilities For Public Sector Field Account Manager Resume
- Innovative with high activity level
- Interacts internally with the Central Customer Team and develops external relationships locally to support successful execution of promotional strategies
- Monitors and communicates customer sales performance identifying opportunities for improvement and plans to execute on the opportunities utilizing Retail Link Data and Margin Minder Data or other internal data warehouse programs with both internal and external customers
- Responsible for account Operational Calls within assigned territory
- Assists in the preparation and implementation of business development plans to maximize space, position, distribution and promotion of BBU products
- Leads resets within assigned territory
- Leads Scan Based Order implementation and expansion
- Deliver on key performance indicators for revenue, volume and controllable expenses (freshness, inventory and labor) in order to achieve the key objectives for assigned sales Ensures compliance with all BBU safety programs promoted by the company
- Collaborate with internal partners regarding existing and new clients to identify and resolve client concerns; establish and maintain current and potential client relationships
10
Responsibilities For Field Account Manager, Ps-nat, Accts Resume
- Develops proposals and negotiates pricing within company margin guidance
- Adheres to quality standards, including efficiency, customer feedback, and knowledge based metrics
- Manages and maintains sales pipeline to generate new revenue
- Meets or exceeds monthly sales goals and initiatives
- Records all sales activities, transactions, and communications with customers
- Understands the latest products, processes, and promotions to provide the right solution to our customers
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