Director, User Experience Resume Sample
Christop Gottlieb
80033 Effertz Alley,
Philadelphia,
PA
+1 (555) 174 7508
Work Experience
Director, User Experience
03/2016
-
PRESENT
New York, NY
- Experience developing and delivering a superior user experience for Home Security, Automation and Control products and services
- Be a key leader in driving, defining and executing the company’s innovation agenda
- Manages ambiguity - Operates effectively, even when things are not certain or the way forward is not clear
- Cultivates innovation - Creates new and better ways for the organization to be successful
- Plans and aligns - Plans and prioritizes work to meet commitments aligned with organizational goals
- Builds effective teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals
- Drives vision and purpose - Paints a compelling picture of the vision and strategy that motivates others to action
Director User Experience
02/2010
-
09/2015
Philadelphia, PA
- Conducts Service Design Blueprint workshops
- Creates competitive analysis decks
- Develops site audit/heuristics spreadsheets
- Implements cutting edge Experience practices across the agency
- Lead User Experience efforts in developing and implementing scalable processes and/or tools to enable functional productivity
- Develop and refine the user centered design process within the product management lifecycle
- Relevant professional experience required,
Associate Director, User Experience
05/2004
-
09/2009
San Francisco, CA
- Experience in one or more of the following areas: user experience, information architecture, or creative design
- Experience managing direct reports and managers
- Internet and Retail experience highly desirable
- Passionate about building great user experiences and solving customer and business problems
- Lead the vision, strategy, and execution of the user experience across multiple products
- Lead, mentor and guide a group of talented UX Designers and UX Architects
- Demonstrate thought leadership by contributing subject matter expertise in the areas of information architecture, interaction design, visual design, best practices, usability research, and online behavior
- Own contract and vendor negotiations and management
Education
Kent State University
1998 - 2003
Bachelor's Degree
Professional Skills
- Strong time and quality management skills as well as previous experience in the management and resourcing of teams
- Strong motivational, listening, and team building skills
- Proven experience creating experiences that deliver results
- Experience in designing interactions for voice led devices. Experience in designing cross platform experiences
- Strong collaboration skills with along various departments and different levels of management
- Client-facing skills, including an aptitude for presenting and selling your design thinking to a room of clients
- Demonstrated ability to drive designs that achieve business results Passion and experience working with engineering, product and marketing teams
How to write Director, User Experience Resume
Director, User Experience role is responsible for design, research, visual, consumer, travel, digital, collaboration, communications, software, collaborative.
To write great resume for director, user experience job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, User Experience Resume
The section contact information is important in your director, user experience resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, User Experience Resume
The section work experience is an essential part of your director, user experience resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, user experience responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, user experience position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, User Experience resume experience can include:
- Strong experience with multiple operating systems, software languages, and prototyping tools (Axure, Omnigraffle, etc)
- Experience with User Interviewing/testing, creating flowcharts, wireframes, prototyping high-fidelity design mockup, and detailed design specifications
- Experience working with emerging technologies in prototyping and new product development roles
- 8+ yrs. of software engineering experience in payments, commerce, mobile, or banking industries
- Experience in the industry designing for web applications, mobile applications and/or managing design teams
- Experience managing a team of product designers while balancing hands-on design
Education on a Director, User Experience Resume
Make sure to make education a priority on your director, user experience resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, user experience experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, User Experience Resume
When listing skills on your director, user experience resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, user experience skills:
- Solid experience in digital user experience design, preferably across a variety of products including web and native technologies
- Proven experience leading UX teams and driving UX initiatives
- Balance of user - centered design skills, visual design sensibilities, understanding of technical constraints in design thinking
- Experience directing and holding third party partners accountable for User Experience deliverables
- Proficient to expert skills in wire-framing tools in addition to Illustrator, Photoshop and PowerPoint (or Keynote)
- Proven track record of success in designing user experiences across a variety of use cases and environments
List of Typical Experience For a Director, User Experience Resume
1
Experience For Director User Experience Resume
- Excellent skills in informing design with qualitative and quantitative data
- Strong and broad UX skills
- Portfolio demonstrating your contributions to end-to-end product lifecycles, including strategic experience planning
- Evolve the company’s approach to User Experience design based on industry best practices, including agile development methodologies
- A truly impressive background with experience creating interfaces, large-scale websites, microsites, and applications
2
Experience For Senior Director, User Experience Resume
- Responsible for the creation and prioritization of business requirements along with user acceptance testing for Sales tools
- A phenomenal portfolio especially rich with marketing, conversion, and commerce experience
- Implement cross-application and cross company user experience design standards
- Experience with developing design systems
- Significant experience in B2C commerce design
- Providing accountability for the UX design quality specifically across the VUE, Video, and Music services but also contributing to the overall PS ecosystem
- Understanding of component based design principals and pattern libraries
- Leads the usability testing strategy, planning and vision to drive continuous improvement through customer usability testing
- Responsible for raising the level of utilization as opposed to simply operating an existing business
3
Experience For Associate Director, User Experience Resume
- Review and identify opportunities to strengthen the existing organization including training and development
- Keep a pulse on data, both qualitative and quantitative as well as using industry benchmarking and emerging trends
- Ambitious about UX, including technology, psychology, marketing and design; constantly striving to learn more and share with teams
- Lead the usability testing strategy, planning and vision to drive continuous improvement through customer usability testing
- Drive executive sponsorship by connecting and communicating how design activities align with business goals
- Build business cases for design, including making ROI arguments
- Ensure tracking and achievement of all operational KPIs including those related to quality, continuous improvement, and employee morale
- Collaborate well with others including designers, engineers, product managers, QA staff, accessibility team members, and partners in marketing
4
Experience For Director, User Experience Innovation Latin Resume
- Positive attitude with the understanding and flexibility to work in a fast-paced, changing environment
- Ensures delivery of business results by meeting and exceeding service level agreements with all internal and external teams dependent upon Sales tools
- Function as a bridge across disciplines, such as Design, Product, Engineering, and Marketing, and across time zones
- Sell the vision of a proposed design through scenarios, storytelling, prototyping, and design artifacts
- Passionate about nurturing and retaining best-in-class talent
- 10+ yrs leading UX leading UX teams in an enterprise environment
- Develops a common component language with Engineering (e.g., atomic design) to support rapid high fidelity prototyping
- Relentless pursuit of great work, winning customer engagements and relationships — and new and better approaches to bring the business’ vision to life
5
Experience For Director, User Experience Resume
- Synthesize feedback from multiple areas (usability testing, customer feedback, metrics, etc.) to drive continual improvements
- Full understanding of analytics, and how it can be used to improve products
- Makes data driven design decisions by working with analytics and customer insight to ensure all UX decisions are made based on customer behavior
- Communicate across product and engineering teams to build components that scale
- Foster Zenefits’ values and culture, and set a visible standard for outstanding performance
- Participate in budget planning and resource estimation
6
Experience For Director User Experience Resume
- Evangelize design throughout the organization and foster a culture of innovation, including the organization of conferences, workshops and speaker sessions
- Manage a matrixed organization and set of responsibilities across peers and stakeholders supporting different but similar business lines and users
- In leading increasingly large design teams
- Lead UX design team in agile, fast moving environment
- Proactively research and bring best practices to the attention of the team
- Work with product managers and engineers to deliver compelling designs to market that satisfy user goals and enhance our product set
- Lead ongoing management, evolution and governance of our design pattern library
- Coach a developer responsible for coding our design pattern library
- Drive the product discovery process, in partnership with Product Owners, Engineering Leads, UX Researchers and Product Designers
7
Experience For Senior Director, User Experience Resume
- Manage a program comprising multiple projects and initiatives simultaneously
- Serve as a company point person for resolving critical cross-functional issues through matrix-managed resources
- Lead a team of accomplished professionals in core UX and copywriting functions with an ability to hire,develop, and mentor UX talent
- Coordinate and manage teams across multiple locations, facilitating communication and collaboration without consistent in-person availability
- Curate the design library and style guide, making final decisions on content, submissions, and conformance in development team projects
- Deep understanding of web and mobile technologies; CSS3, HTML5, responsive and native mobile architectures
8
Experience For Associate Director, User Experience Resume
- Keep up with current design tools and trends and bring those trends to bear when applicable
- Champion for collaboration and team-building
- Knowledge of design fundamentals across mobile and web platforms, including typography, iconography, and color
- Be passionate about resolving user pain points through great design
- Deep understanding of user-centered design methods and best practices and ability to promote and educate others on the process of design
- Lead, motivate, challenge, develop and inspire a growing team of 8-10 professionals in various ERP domains and world-wide locations
9
Experience For Director, User Experience Innovation Latin Resume
- Leads cross-disciplinary teams to concept and develop interactive solutions
- Facilitates internal and client group meetings; Leads client and internal presentation of concepts and work
- Understands and clearly advocates for client business goals
- Clearly define the right problems to solve (“the what”) and ensure we have the right end to end solutions to solve them (“the how”) Core part of the design team, where collaboration with product managers, designers, and researchers, leads to the best outcome
- Strong understanding of how technology relates to business, market, and applies knowledge creatively
- Experience working within an innovation group within a larger company, and/or within an innovative product/technology company
10
Experience For Director, User Experience Resume
- Create compelling presentations that excite internal stakeholders & executives, and help them understand our content strategy and it’s importance to our success in digital
- Inspire a team of UX Designers and manage their career growth and trajectory
- Leads content and content strategy for all digital channels worldwide
- Mentors and guides the cross-disciplinary team that partners with stakeholders and IT to build world-class digital solutions that make travel easier, more enjoyable, and more efficient for customers and employees
- Act as a tireless evangelizer who builds trust across the organization through transparency of the UX process
List of Typical Skills For a Director, User Experience Resume
1
Skills For Director User Experience Resume
- Excellent collaboration, negotiation, and interpersonal skills
- Experience leading design and implementation of complex digital experiences
- Experience directly managing user experience teams
- Significant experience providing critical analysis of user experience designs based on heuristics and other accepted design principles
- Experience in digital, information architecture or user experience for a consumer brand
- Experience in user-experience design required
2
Skills For Senior Director, User Experience Resume
- Work autonomously and manage time effectively in a highly ambiguous environment
- Demonstrates strong leadership and collaboration
- Strong track record of experiences that have positive consumer feedback, adoption and engagement
- Proven successful experience in Digital Promotions with high user engagement
- Industry (and preferably agency) experience in a well established, IA/UX/design/creative role with a proven track record of success
3
Skills For Associate Director, User Experience Resume
- Use your skills and knowledge to shape the future of large Social e-Commerce sites
- Working experience with complex prototyping
- Expert-level, real-world experience in design (10+ years, including 2+ years in management) with working knowledge of managing projects and teams independently
- Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first, Responsive and Adaptive Design
- Extensive experience in estimating and planning from a commercial perspective with external customers and sales teams
- Experience in status reporting to senior leadership including risk and issue management and escalation
- Proven success designing and optimizing transactional applications
- Solid understanding of design fundamentals across mobile and web platforms, including typography, iconography and color
- Experience in managing and coaching talented UX teams
4
Skills For Director, User Experience Innovation Latin Resume
- Experience in designing and optimizing transactional applications
- Experience developing and institutionalizing UX / UI standards in large complex ecosystems
- Experience working with Agile methodology and designing for Mobile and / or Responsive Web
- Partners with product management, marketing, and engineering to deliver high-quality customer experiences
- Experience designing and delivering products in cross-functional teams from start to finish for enterprise level clients
- Experience working in and evolving design systems
- Experience building and leading successful design and/or UX teams
- Proven success designing for mobile (both native app – iOS and Android – and responsive/adaptive designs in browser)
- Experience creating a design focus for new product initiatives
5
Skills For Director, User Experience Resume
- Strong ability to develop high fidelity prototypes using modern tools (e.g., Invision, Sketch)
- Experience in designing for mobile (both native app – iOS and Android – and responsive/adaptive designs in browser)
- Experience with complex prototyping
- Experience working within the insurance industry or analogous business models whether client-side or as a consultant
- Deep experience in digital design with understanding of technical capabilities and limitations of complex systems
- Extensive experience in research and new product development utilizing Lean methods
- Experience defining UX / IA strategy and frameworks across a variety of platforms
- Experience with group facilitation, user interviews, heuristic evaluations, task analysis, usability test design and moderation, and card sorting
- Keen understanding of how content, design and user interface work together to create an optimal user experience
6
Skills For Director User Experience Resume
- Generally, 10+ years of experience in related field, including several years in a management/supervisory capacity. Certification required in some areas
- Has extensive client management and engagement experience and is comfortable presenting their work to a large audience
- Managing a skilled UX design team
- Partner with marketing and sales to deliver an end to end client experience that considers all touch points of the customer journey
- Be the voice of the consumer and prioritize their needs in every project while balancing business goals and requirements
7
Skills For Senior Director, User Experience Resume
- Direct the UX vision and help set the direction of our subscription and cross-selling experiences across our services
- Sets design direction for digital experiences and ensuring consistency and high standards. Establishes design and interaction standards
- Partners with marketing to establish brand direction for Sears Home Services (brand consolidation, palette, design elements, etc.)
- IOS or Android app / mobile site design experience required
- Understand detailed requirements and design complete user experiences that meet business needs and vision
- Experience managing teams and influencing
- Experience designing and delivering products in cross-functional teams from start to finish
- Substantial experience in the delivery and deployment of $multi-million technology across a region or country
8
Skills For Associate Director, User Experience Resume
- International work experience and multi-cultural awareness
- Skill in design tools (e.g. Axure, Sketch, Invision, UXPin, Adobe Creative Suite, etc.)
- Experience in UX design, information architecture or equivalent function
- Accountable for the overall product design strategy, consistency and quality of customer experiences across key platforms
- Recruit and manage a team UX designers to help take A&F’s digital experiences to the next level
- Master in Computer Science or related education or experience
- Proven leadership across disciplines and channels at a digital & promotions agency
- Easily prioritize and organize large volumes of projects
- Work closely with team leadership to advance the practice of User Experience and Product Design within Sotheby’s globally
9
Skills For Director, User Experience Innovation Latin Resume
- Works across all three disciplines (architecture, design, and usability) to pull together a best-in-class user experience that is tested with customers
- Supports strategy, product development and IT to deliver an industry leading user experience for every product and feature on the product roadmap
- Set the strategic vision for the user experience and socialize that vision with the company and employees
- Experience with Sketch, Zeplin, or similar applications
- Lead the discovery of unmet user needs and collaborate with the business to drive the direction of the product and service experience
- In user experience design
- Lead and establish best practices and design thinking / process - driving best digital experiences
- Measurement and effectiveness of all processes internal
- Responsible for Operational effectiveness of AT&T Design Community
10
Skills For Director, User Experience Resume
- Experience directly managing and leading
- Work collaboratively with business stakeholders to define priorities, build consensus, and coordinate design schedules across multi-discipline teams
- Mentors User Experience Designers
- Educate and advocate for the adoption of user experience practices while sharing knowledge and influencing within the organization
- Reporting on operating conditions of the organization
List of Typical Responsibilities For a Director, User Experience Resume
1
Responsibilities For Director User Experience Resume
- Experience designing interactions and online experiences
- Research and educate self and Experience Design team on new consumer technologies and experience trends as needed
- Develop, lead and inspire the User Experience team members, each responsible for defining and delivering ecommerce research and user experience design
- Interpersonal skills that translate globally
- Experience designing and leading the design of user interfaces for web / mobile app, following user - centered design principles
- Guide user experience leads to ensure research and designs are well understood by product managers and stakeholders
- Support and guide team members as they ideate, collaborate, and design new experiences for in the Albertson’s ecosphere
- Experience working on a Mac platform in Adobe CC
- Deliver effective site architecture, navigation design, page layout and interaction design; presenting them to internal teams and clients
2
Responsibilities For Senior Director, User Experience Resume
- Experienced in working with Content Management Systems (CMS)
- Experience managing projects and people in complex matrix organizations
- Prioritize and organize competing work demands with little oversight; ability to work independently
- Ensure utilization of effective processes, methods, techniques and evaluation criteria
- Successfully operate as a project UX lead within an Agile environment
- Take ownership of usability heuristics and accessibility requirements to shape inclusive experiences
- Make effective decisions with grace under pressure
3
Responsibilities For Associate Director, User Experience Resume
- Represent the team with clients, and business partners (not for Design Thinking engagements)
- Drive operational efficiency, moving our services and practices from ideation to productization
- Develop and execute user testing plans, synthesize findings into meaningful insights, and implement recommendations
- Entrepreneurial spirit and creative approach to problem solving
- Leads a team of very talented designers, usability researchers and information architects
4
Responsibilities For Director, User Experience Innovation Latin Resume
- Oversees a digital experience that spans web, mobile, app and kiosk -- a digital experience that is not only the largest sales channel, but the largest operational channel
- Leads an iterative design cycle to produce a prototype that is efficient and comprehensive by measuring eye movements, time on task, standard deviation across subjects, and error rates
- Acts as advocates for the customer
- Works closely with customers to build technology that is simple, easy-to-use and designed to match human expectations and behavior
- Mentors architects, researchers and designers to work in a highly collaborative environment with a focus on strong conceptual thinking, creative leadership and decisions based on data and human interaction
- Leads the effort to establish and communicate customer profiles, journey maps and functional prototypes based on customer insight data
- Understands how to strike a balance between design and usability, particularly across the multiple functions the positions supports, which range from engagement (through the AAdvantage loyalty program), revenue (through booking and upsell programs), and function (through operation critical features such as check-in and disruption management)
5
Responsibilities For Director, User Experience Resume
- Leads content strategy and content production for all digital channels across the globe, including translations, for American’s 60+ international websites
- Lead and contribute to a variety of user experience artifacts including but not limited to: personas; journeys; flows; wireframes, prototypes (varying fidelities) and research plans
- Ensure that conceptual designs and wireframes meet high standards and business goals for quality
- Define and measure metrics to track user satisfaction both overall and specific to strategic development
- Develop, refine, and guide team through transition to leaner UX design practices
- Responsible for recruiting and developing a diverse team of talented designers with high expectations around individual ownership, impact and stakeholder satisfaction
6
Responsibilities For Director User Experience Resume
- Reinforce a collaborative and supportive culture both within the design organization and throughout the entire company
- Work closely with Product Managers and UX Copywriters to create high fidelity designs informed by customer feedback
- Provide feedback and guidance on wireframes to communicate design options and align on a solution
- Deliver a UX Vision and Strategy to achieve
- Collaborate with other managers at Zenefits to educate on user-centered design
- Manage, enhance, motivate, and retain world class UX and Design team
7
Responsibilities For Senior Director, User Experience Resume
- Evolve the design organization to meet the demand of the business and our customers
- Oversee the project management and delivery of all UX engagements
- Provide creative direction and oversee the design enhancements of Bento, our HTML components library, as well as our pattern and style guide
- Develop an Omni-channel strategy that considers usage analytics, accessibility and mobile/responsive for all digital deliveries
- Lead engagements with external agencies
- In an agency or large multi-product line company
- In-depth experience with the entire UX process, including discovery, design thinking, qualitative and quantitative user research, customer journey mapping, service design and blue printing, visual design and prototyping
- Maintain a high standard of design across the products and other customer touch points
- Inspirational, influential and persuasive communicator with the ability to convey ideas and concepts to both business and technical audiences at all levels of the organization
8
Responsibilities For Associate Director, User Experience Resume
- Knowledge of UI development best practices and the latest technology trends
- Basic knowledge of usage analysis
- Drive change through currency, adaptability, and innovation
- Lead development of all UX assets and deliverables to ensure they are thorough, thought-through, intuitive, easy to use, timely, and gorgeous
- Lead small team of UX designers through all phases of product development, ship, and iterate Work in collaboration with key project team members, including product owners, tech leads, developers, PM, and core design team
- Be a passionate advocate for the user, ground ideas in data driven solutions
- Ensure adherence to design best practices, standards, brand consistency
- Design of Operational Controls within Design Technology
9
Responsibilities For Director, User Experience Innovation Latin Resume
- Management of Operational Scorecard
- Foster success oriented, accountable environment within the organization
- Ensure metrics are appropriately used throughout the organization
- Identify areas where the business needs to modify or expand to support business growth and impact
- Make strategic decisions related to core, and new, functions and features
10
Responsibilities For Director, User Experience Resume
- Carry out user research, interviews and surveys
- Create user flows, wireframes, and prototypes across entire site, from concept through delivery, optimized for a wide range of devices and interfaces
- Identify design problems and develop new solutions
- Take a user-centered design approach and rapidly test and iterate new designs
- Develop, test, implement and analyze initiatives to drive incremental revenue
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