Customer Sales Representative Resume Sample
Ettie Stiedemann
774 Frami Stravenue,
Houston,
TX
+1 (555) 420 3957
Work Experience
Customer Sales Representative
05/2016
-
PRESENT
Detroit, MI
- Reviewing orders entered by each market’s sales assistants and adjusting as appropriate
- Work with AE’s, NSM and traffic and marketing department to coordinate all elements for promotions and events
- Maintain client schedules to ensure delivery of buy and assist NSM & local AE’s in posting schedules
- Operate in accordance with defined commercial processes in a professional & proactive manner to keep customers’ satisfied with GE service
- Maintain customer records, profiles, account records and all interactions with customers in GEHC’s CRM tools
- Dell upgrades of products within assigned territory to customers who currently have an ADT system, while maintaining and exceeding sales quota
- Maintain route cards for all customers
Customer Sales Representative Sngl Rte
04/2013
-
02/2016
Boston, MA
- Take customer call in orders
- Sell all brands and flavors
- Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
- Works with Distributor Account Executives and distributor DSR’s as directed by the DSM to pull business through strategic distribution
- Operate in accordance with defined commercial processes in a timely & proactive manner to keep customers’ equipment constantly covered by GE service
- Maintain customer records, profiles, account charts and all interactions with customers in GEHC’s CRM tools
- Identify specific needs of customers and align solutions with NAPA’s offerings
- Work with manufacturer’s representatives to improve program offerings and grow customer knowledge of lines
Customer Sales Representative Orlando
03/2007
-
02/2013
Boston, MA
- Engage customers and keep them connected through all of NAPA’s eSales programs
- Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells
- Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience
- Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’ policies and procedures
- Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
- Acts as communication link between store and customer by promoting company store as customer’s best service solution, communicate customer perceptions, good and bad, to store management, and keeping store management appraised of competitive challenges especially those related to price, inventory and service
Education
Walla Walla University
2002 - 2006
Bachelor's Degree in Engineering
Professional Skills
- Negotiation Skills: Excellent Interpersonal skills and relationship building qualities
- Planning Skills- skills required to develop business plans, which support the current sales budget
- Communication: Effective Listening skills along with excellent communication abilities
- Excellent communication skills and manner on the phone
- Excellent bilingual communications skills in English and Spanish
- PC Skills (Outlook and Excel)
- Computer Skills in Microsoft Office Programs / Excel and PowerPoint
How to write Customer Sales Representative Resume
Customer Sales Representative role is responsible for government, credit, training, database, auditing, purchasing, shipping, manufacturing, design, research.
To write great resume for customer sales representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Sales Representative Resume
The section contact information is important in your customer sales representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Sales Representative Resume
The section work experience is an essential part of your customer sales representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer sales representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer sales representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Sales Representative resume experience can include:
- Stay informed on DPS product facts and features. Be able to effectively translate product features into benefits and sales solutions for assigned Customers
- Experience in a sales-related role, preferably with key- or major-accounts
- Receiving and processing customer telephone calls
- Accepting compaints and taking action
- Handling and monitoring claims for damages in the event of delivery damage Post, Camion, Transport
- Recording and coordinating new installations
Education on a Customer Sales Representative Resume
Make sure to make education a priority on your customer sales representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer sales representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Sales Representative Resume
When listing skills on your customer sales representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer sales representative skills:
- Receive and process orders correctly by effectively communicating with vendor partners and sales representatives
- Prior experience with Margin Minder, SAP, or similar systems
- Experience of working in a capital equipment / machinery manufacturing industry
- Liaise with freight forwarders and internal departments for the logistics and exporting of goods
- Work in a fast paced environment, while providing helpful customer service that enhances the customer’s rental experience
- Provide excellent customer service through active listening
List of Typical Experience For a Customer Sales Representative Resume
1
Experience For End Customer Sales Representative Resume
- Develop long standing relationships with customers and prospects by providing specialist advice and nurture sales leads to maturation
- Occasionally travel with Regional Sales Managers to customer sites for product and customer facing training
- Maintain CRM database for all call and marketing activities
- Prepare e-shot data and deployment schedule with the Marketing Department
- Perform efficient and accurate sales order entry
- Provide other, non-selling Customer Service support including: responding to CDE service issues when raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback when requested
- Coordinate sales service with field based Business Development Representatives
- Working within established major account relationship, nurtures and develops understanding of existing and new customer’s business, helps customers to succeed in their business by introducing helpful tools and programs, creates ways to mutually benefit the customer and company by supplying high-value products and services
- Secures from customer commitment to purchase product lines in agreed-to quantities and price by balancing needs of customer with company quotas for sales and gross profit
2
Experience For Customer Sales Representative Sngl Rte Resume
- Actively contact customers and prospects by phone, email and other communication means to generate sales leads for the entire range of products and services on offer
- Qualify sales leads and progress them through the buying cycle while identifying customer needs, budgets, decision makers and sales timeframes
- Achieve lead generation targets on a weekly basis
- Actively communicate sales projects with Regional Sales Managers and collaborate with internal functions to achieve sales targets
- Prepare basic product and service proposals to customers as needed
- Log and create opportunities in CRM for quotation and on-site visits
3
Experience For Customer Sales Representative Tampa Resume
- Collect and analyze competitor information with Product Managers
- Ensure accurate up to date information is maintained within various databases
- Maintain customer schedules and provide feedback from operations regarding delivery status. Negotiate order schedule adjustments as required to support the business needs
- Interaction with all internal departments including accounting / engineering / production / operations / quality and purchasing to resolve any open issues related to customer product or delivery
- Coordination of quote activity and paperwork. Perform follow-up on quote awards
- Responsible for order entry, customer maintenance, and item creation processes into the internal MRP system
- Manage Customer portals and perform order book downloads.Contact customer to resolve and reconcile any open issues
4
Experience For Customer Sales Representative Orlando Resume
- Initiate / Drive internal and customer meetings. Act as liaison between internal departments to address any open issues related to delivery and order issues
- Responsible for generation and analysis of Sales related reports.Create Charts / Graphs as required to support the sales department
- Train and Manage day-to-day activities of intern
- Handle and carefully respond to all customer inquiries
- Identify hesitations, overcome objections, and own the outcome of the interaction
- Maintains healthy relationships with customers and ensure Complete Customer Satisfaction
- Creates campaigns for agency to drive revenue and coordinate customer appreciations
5
Experience For Customer Sales Representative Major Accounts Tampa Resume
- Ensures that Cold Calls are being done on applications generated from events, all Renewal Quotes are made and all Quotes are followed up, and that Grassroots Marketing is done on a daily basis
- Attends sales trainings as needed
- Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate
- Receive inbound telephone calls, email, ecommerce, and fax sales orders. Provide Customers with post order confirmation and follow up
- Meet agreed-to sales and market share targets/objectives, which are part of the overall sales and marketing plan for the district while adhering to company and corporate policies and strategies
- Natural aptitude to sell. Outbound sales experience is desirable
- Experience within health insurance is desirable
- Deliver high-quality results, on time and on target
- Work cooperatively with stakeholders and team member to resolve the issues on hand
6
Experience For Customer Sales Representative Ods Resume
- Enjoy the excitement and fast paced environment
- And most importantly… a positive and optimistic attitude and outlook
- Opportunity to be a part of a well-known, trusted brand - Qantas
- Knowledgeable, supportive and present leadership
- Create and process purchase orders in the system
- Create and edit pick-up orders
7
Experience For Customer & Sales Representative Resume
- ADT specific product knowledge
- Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
- Team Work: A Key Team player; able to work alone as well as part of a successful team
- Computer Literate: Competent in use of MS Word, Excel, Outlook, CRM and internet based applications
- Positive Attitude/Enthusiasm: Innovative and dynamic, self-confident and motivated
- Provide accurate information to customers about products, orders, and deliveries
8
Experience For Residental Existing Customer Sales Representative Resume
- Track and confirm shipments with Operations and vendor partner
- Resolve any transportation or delivery issues
- Assist sales managers in document preparation such as return merchandise authorizations, new accounts, discount request forms, credit applications, vendor agreements
- Take all inbound calls for the Customer Order Desk
- Make outbound phone calls to action customers quotes to convert to sales
- Pro-active backorder management
9
Experience For Existing Customer Sales Representative Resume
- Maternity Leave Contract
- Permanent/Full - time
- Create PAU contracts
- Over 18 years of age
List of Typical Skills For a Customer Sales Representative Resume
1
Skills For End Customer Sales Representative Resume
- Develop high level of understanding of industrial capital equipment solutions to effectively communicate product and services offerings
- Good listener and able to translate customer needs into a solution
- Customer Service or Call Center experience in an office environment
- Microsoft Office experience with advanced functions of Outlook and Excel
- Meet and exceed sales goals with the proven ability to advance sales and build customer relationships
2
Skills For Customer Sales Representative Sngl Rte Resume
- Appropriately communicate with customers through demonstrated knowledge of client products
- Nurturing existing business
- Understanding of best practice marketing plan development
- Administering commercial and government contracts for domestic and overseas customers.Manage Purchase Order amendments for changes
- Monitoring and organization of delivery dates exports
- Contacting new leads
- Monitors daily marketing activities by establishing and maintaining business relationships
3
Skills For Customer Sales Representative Tampa Resume
- Heavy emphasis on prospecting, qualifying and acquiring new end-customer business identified by market research
- Advise customers of the status of their open purchase orders by providing current ship dates or shipment information regarding a shipped part
- Understand auditing requirements including AS9100 / ISO and Sox Compliance
- Self-Motivated / Target Driven: Tenacious, driven, competitive nature with a keen desire to be successful within a challenging and rewarding sales environment
- Accept changes in a fast paced and changing environment
- Technical background and/or industrial application understanding
4
Skills For Customer Sales Representative Orlando Resume
- VA certified on-the-job training program
- Take customer call in and email orders. Assist customers in generating quality re-orders
- Order entry and pricing accuracy
- Ensure the accuracy of pricing and Customer Master Data
- Perform contract review on new orders verifying accuracy to the quote after award.Work with customer to correct any discrepancies
- Technical knowledge of a manufacturing process environment
- Aim to resolve questions on the first call by being proactive in your sales approach
- Responsible for developing sales reports as needed
- Plan and execute scheduled outbound telephone sales calls according to KDP processes and standards for an assigned Customer base
5
Skills For Customer Sales Representative Major Accounts Tampa Resume
- 20 wpm accurate typing
- Ensure all department pricing is consistent
- To maximize sales and profitability by working closely with top tier growers
- A deep concern for meeting customers’ needs
- Sell to customers and meet targets
- Can do attitude, courteous, friendly and positive
- Results driven, hands-on approach
- High level of proficiency with office software applications
6
Skills For Customer Sales Representative Ods Resume
- 401(k) retirement savings program
- Wellness and fitness program
- Life insurance up to 8x the salary
- Employee discounts with the ITW key suppliers: cars, computers, appliances and more
- Assist customers by phone and in person at our facility
- Interact extensively with customers to clarify their needs, research, and recommend parts
- Physically measure specs on a wide variety of parts
7
Skills For Customer & Sales Representative Resume
- Operators’ diaries to be updated and cross-checked with hard copies to ensure customers are always called on the correct day
- Interpersonal Skills – skills required to effectively communicate with members of the various channel partners as well as with senior management within the Syngenta organization; skills required to deal with and resolve issues between Syngenta and channel partners
- Able to seek information about the real underlying needs and business strategies of the grower
- Strong verbal communication, written communication and presentation skills enabling transfer of quality information to stakeholders and contacts and across the organization
- Previous cash accounting experience
- Previous sales and customer service experience
8
Skills For Residental Existing Customer Sales Representative Resume
- Use Windows operating systems
- Escalate critical orders/enquiries to the Manufacturing and Sales Teams and keep customer informed of progress
- Employment is contingent upon getting the P&C license within a 60-day period
- Efficiently manage a diary of calls on a daily basis
- Use Aurora System to input Customer Orders and Check Stock Levels
- Domestic travel of 10%
- Ensure customer orders are processed and delivered in full on time
- Report, expedite and communicate customer orders to all key stakeholders
- Sell all brands and flavors, upsell, and offer promotions where/when applicable
9
Skills For Existing Customer Sales Representative Resume
- Maintain sales and accurate contact information for assigned customers
- Proactively develop customer rapport and provide sales solutions consistent with the business needs of the customer
- Provide additional customer service support as needed
- Plan and execute scheduled outbound telephone sales calls according to DPS processes and standards for an assigned Customer base. Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate
- Receive inbound telephone call, email, ecommerce, and fax sales orders. Provide Customers with post order confirmation and follow up
10
Skills For Flexible Customer Sales Representative Resume
- Use historical sales data to create quality re-orders. Upsell, and present and sell new items as part of each outbound or inbound Customer sales interaction
- Create and maintain rapport and relationships with assigned Customers
- Collect and record Customer Relationship Management (CRM) data. Leverage CRM insights and sales history to enhance Customer rapport and to provide account specific sales solutions
- Execute sales programs and initiatives, and achieve assigned sales goals
- Monitor and report lack of sales activity or other unusual Customer sales trends
- Evaluate Customers’ Cold Drink Equipment (CDE) compliance and work with Customer on resolution when issues exist. Report issues to Supervisor
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