Outbound Sales Representative Resume Sample
Dovie Rath
43600 Bradtke Tunnel,
Philadelphia,
PA
+1 (555) 774 6008
Work Experience
Senior Outbound Sales Representative
12/2016
-
PRESENT
Dallas, TX
- 16 days accrued paid time off, per year!
- Paid holidays (if applicable)
- Short Term and Long Term Disability
- K match (based on company profitability)
- Hands on training from some of the top performers in the market
- THE ABILITY FOR ADVANCEMENT
- Complete our short online application and Computer Requirements Check, followed by interactive assessments
- Perform 30 follow ups (20 by 4pm) each day
Outbound Sales Representative
05/2010
-
09/2016
San Francisco, CA
- Meet and exceed daily activity expectations (calls, demos, emails, total contacts)
- Generate revenue via various campaigns to obtain monthly sales quota
- Provide feedback and techniques to Direct Sales Supervisor to help improve performance
- Manage Salesforce and productivity tools efficiently (i.e. Updating each opportunity record, setting follow ups and updating stages, obtaining references, efficiently managing pipelines etc.)
- Prospect, build ,and manage referral pipeline via various strategies
- Resolve escalated sales related customer service issues
- Using established procedures performs assigned tasks. Work is somewhat routine and instructions are usually detailed. Some evaluation, originality or ingenuity is required
- Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, up sell, and retention (70%)
- Initiate and obtain sales through lead lists while meeting productivity metrics
Inbound / Outbound Sales Representative
02/2003
-
02/2010
New York, NY
- Assess customer's entertainment and communication needs, offering solutions or bundles from Cincinnati Bell
- Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
- Negotiate products and services offered by Cincinnati Bell utilizing promotional offers generated by marketing
- Place orders for new service and/or changes to existing service through multiple internal ordering systems (10%)
- Maintain, track, change, and input leads through SalesForce.com (10%)
- Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of Cincinnati Bell's referral program (5%)
- Sells within the product, scope, and revenue framework of the Rules of Engagement, referring more complex opportunities to the appropriate CB sales channels
- Meeting deadlines and delivering services according to customers’ service level agreements
Education
Herzing University - Orlando Campus
1998 - 2003
Bachelor's Degree in Business
Professional Skills
- Exemplary communication skills to include written, verbal and presentation skills
- Excellent oral, written, and interpersonal communication skills necessary
- Two years related inside/outside sales experience or training; or the equivalent combination of education and experience
- Prior telesales or outbound sales experience required
- Analytical and sales skills
- Achieving goals, while delivering a gratifying customer experience
- Something exceptional is happening at Atelka A TeleTech Company. Join us and experience it for yourself
How to write Outbound Sales Representative Resume
Outbound Sales Representative role is responsible for customer, negotiation, organization, basic, retail, credit, training, database, recruiting, telecommunications.
To write great resume for outbound sales representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Outbound Sales Representative Resume
The section contact information is important in your outbound sales representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Outbound Sales Representative Resume
The section work experience is an essential part of your outbound sales representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous outbound sales representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular outbound sales representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Outbound Sales Representative resume experience can include:
- Experience selling into the Investment Banking, and Private Equity space
- Operate and thrive within a fast-paced sales environment using multiple systems including but not limited to internal CRMs, SalesForce, and other systems
- Experience within the manufacturing or industrial distribution industry required
- Demonstrated success working in a sales environment
- Provide ongoing feedback on the effectiveness of leads/campaigns and customer receptiveness and response
- Customer facing, technical sales experience
Education on an Outbound Sales Representative Resume
Make sure to make education a priority on your outbound sales representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your outbound sales representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Outbound Sales Representative Resume
When listing skills on your outbound sales representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical outbound sales representative skills:
- Excellent and proven customer service experience
- Prioritize work effectively to meet sales goals
- Exceptional verbal and written communication skills (including proper grammar)
- Numeric and data entry skills
- Effectively understand customer needs and requirements
- Providing our customers with exceptional customer service experience
List of Typical Experience For an Outbound Sales Representative Resume
1
Experience For Senior Outbound Sales Representative Resume
- Promote and sell service contracts using a structured sales methodology in a quota-driven sales environment
- Convert inbound/outbound calls into sales - 100% on the telephone, using a prescribed Sales Process
- Navigate through organizations doing deep discovery and sell to key decision makers
- Up-sells existing commercial business customers as appropriate
- Generate and qualify sales working from lead generated call sheets
- Manage leads with tracking and follow-up methods
- Required to meet call center productivity standards around established individual performance metrics
- Update the contact management system with contact and order information
2
Experience For Comcast Business Outbound Sales Representative Resume
- Ensure customer satisfaction and promote loyalty
- Open new corporate accounts
- Act as liaison between customers and company’s customer service department
- Partner with Service Delivery to contact business customers to ensure installations and scheduled are completed
- Communicate product information to include price, rate plan, device features/benefits, and other information via phone
- Gather and process customer information and disposition call at end of conversation
- Insert notes of customer interactions and/or transactions; record details and any actions taken
3
Experience For Inbound / Outbound Sales Representative Resume
- Greatly discounted TV/Internet employee product benefit
- Flawlessly educate and inspire clients to buy-in
- Engage new customers in discovery dialogue designed to determine needs
- Act with the highest levels of integrity and professionalism in each customer interaction
- Greatly discountedTV/Internet employee product benefit
- Coordinate with RSD to partner with TM and DM for open territory coverage via phone, implementation of sales plans, special promotional campaigns, campaign results and overall sales results. Relentlessly replace competitive diets through consultative sales approach, product education and promotions
- Conduct initial and follow-up telephone calls building a relationship, increasing customer loyalty and product distribution while maintaining the established customer call frequency schedules
4
Experience For Remote Outbound Sales Representative Teletech Home Resume
- Learn and retain nutrition and sales principles, along with product and program information during meetings and training sessions and communicate to customers in a timely manner
- Gather and record customer information required to sell and service customers; utilizing SAP and Excel for account analysis
- Initiate effective written correspondence to customers, sending information packets and interface with corporate, field sales and other resources to coordinate special requests (field visit, seminars, etc.)
- Coordinate with RSD/ BDM for implementation plans, special promotional campaigns, campaign results and overall sales results
- Identify and profile new local, statewide and national potential partners, based on location, program requirements, and ability to meet established IDEMIA partner and site criteria
- Establish contact and cultivate relationships with new potential partners to introduce IDEMIA and our available programs, products, and services
- Maintain current, comprehensive knowledge of IDEMIA and all IDEMIA programs, products, and service offerings
- Remain informed of the state and/or federal regulations and requirements impacting the programs IDEMIA offers, and be able to explain those regulations and requirements clearly to partners and potential partners
5
Experience For Outbound Sales Representative, DRC Resume
- Negotiate competitive contract rates and terms, ensuring all contract terms and responsibilities are clear and understood
- Maintain current, comprehensive knowledge of IDEMIA contracts and the established contract process
- Document current status of potential partner on the Master Search List (MSL) and/or other reports
- Awareness of Optus products and services
- Manage outbound targets and store lists as agreed
6
Experience For Call Centre Outbound Sales Representative Resume
- Ensure all email enquiries are actioned within 24 hours of receipt and logged into in-house database where necessary
- Communicate to diverse cross-section of community
- Interest in telecommunications industry
- Make outbound calls to small and medium-sized businesses
- Research/identify/reach decision-makers at target companies
- Properly communicate product features and benefits
- Employ best practices for B2B pipeline management and sales
7
Experience For Outbound Sales Representative Resume
- Use CRM system to create and maintain follow-up strategy
- Personalize emails as follow-up to warm leads
- Participate/host conference calls
- Accurately enter new orders
- Close sales and achieve monthly and annual revenue goals
- Work as a team to achieve overall team goals
8
Experience For Senior Outbound Sales Representative Resume
- Attend conferences and other events to spread Mapbox love
- Document all contacts to evaluate the database and pipeline management
- Receive measurable job performance through a variety of related sales metrics
- Quickly develop relationships with decision makers and utilize influencers and users
- Detail and follow-up oriented
- PC and Windows literate with the ability to maneuver between multiple screens quickly as well as accurately input numerical data
- Patience and empathy
- On Site Gym
List of Typical Skills For an Outbound Sales Representative Resume
1
Skills For Senior Outbound Sales Representative Resume
- Place and process sales orders effectively and efficiently
- Build and maintain strong customer rapport
- Maintain an excellent on-time attendance record (schedule adherence)
- Build strong relationships with key buyers
- Sales and sales related experience
- Previous experience in a call centre or equivalent customer service oriented industry (e.g. retail)
- Experience in phone sales, preferably B2B
2
Skills For Comcast Business Outbound Sales Representative Resume
- Self-motivated, entrepreneurial with an excellent work ethic
- Finding satisfaction in developing the best solution
- Answering Incoming queue calls
- Driving an automobile is also required
- Becoming a Member of the TeleTech Team means
3
Skills For Inbound / Outbound Sales Representative Resume
- Understanding and observance of NSA and Proxy related Policies
- Entering Sales Orders onto In-house computer system via phone/fax or e-mail
- Making outbound sales calls to your own territory of stores
- Comfortable prospecting and building new book of business
- Escalate problematic customer issues to management according to standard operating procedures
4
Skills For Remote Outbound Sales Representative Teletech Home Resume
- Properly document each customer interaction according to company standard operating procedures
- Cross-selling and relationship building with stores
- Comfort making cold and warm calls
- Work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
- Shifts after the training: Fixed schedule, 27h/week
- Collaborate with marketing and sales leaders to develop necessary sales strategy and campaigns
- Where necessary, support marketing efforts such as trade shows, and other events
- Establish and maintain current client and potential client relationships, demonstrating the organization’s culture statement through actions
5
Skills For Outbound Sales Representative, DRC Resume
- Call existing and new clients in an effort to educate and convert them to an improved service
- Provide exceptional service to clients during each interaction
- Adhere to all company guidelines regarding the delivery of service and sales to customers
- Adhere to company quality assurance guidelines and standard operating procedures
- Up-sell existing commercial business customers as appropriate
- Attend required sales and product training and stay current on Cox Business’s services/solutions
- Reach out to existing partners to discuss continued and/or enhanced partnership opportunities
- Telephone based sales, prospect recruiting calls and in- person partnership presentations
- Participate in industry related training and development events
6
Skills For Call Centre Outbound Sales Representative Resume
- Knowledge and understanding of mobile phone services and products
- Notify prospects of recent labor law posting changes and help them understand their legal obligation
- High level of computer literacy, including proficiency in MS Office (Word, PowerPoint, Excel) or comparable applications
- Top-notch paid training
- Resolve customer issues quickly and strive to reach resolution on the first call or escalate issues
- Knowledge of Microsoft programs and applications
- Advanced knowledge of Cincinnati Bell products and service
- 19-Performs quality control checks on all orders and project content, including validation of DTW & other provision information 20-Enter customer order data and billing information into ICOMS and OPTIX in an accurate and timely manner
7
Skills For Outbound Sales Representative Resume
- B2B sales experience with quotas
- Experience working in a position that requires meeting sales goals
- Working knowledge of geography and geographic regions of the United States and US Territories
- Working knowledge of ICOMS Sales Order Entry
- Working knowledge of tariff regulations
- General knowledge of financials and the ability to interpret basic financial reports
8
Skills For Senior Outbound Sales Representative Resume
- Partner with the other sales executives and find creative new ways to drive performance
- Participating fully in training sessions and meetings; demonstrating the ability to learn product lines, complete nutrition and consultative selling classes and qualify for the VNA
- Develop strong relationships at all levels within the Accountant partner to drive Intuit’s agenda throughout the organization
- Develop proficiency and knowledge of Intuit’s products and solutions with the ability to clearly communicate appropriate recommendations to address customer needs
- Excellent skill in adaptability, applied learning, customer service orientation, high impact communication, multi-tasking, PC skill, quality orientation, reasoning, sales aptitude, and tolerance for a structured wrok environment in order to work effectively with teams throughout organization
- Relevant industry experience and a consistent record in consultative sales
- Self motivated, tenacious and balanced individual who brings ‘can do’ motivation to work every day
- Multi-task and work in multiple computer applications
9
Skills For Comcast Business Outbound Sales Representative Resume
- Sales experience with inside sales / telemarketing (Business Development / Account Management / Sales Manager / Sales Executive). Primarily those that have sold strategic marketing solutions to small, midsize and large businesses through a web-based platform or environment or in a related technology based field
- We are an Equal Opportunity Employer and maintain a drug-free and smoke-free workplace
- Identify decision makers across Mid to Enterprise level companies
- Advancement and Career Opportunities (we promote from within whenever possible)
- Medical and Dental Insurance Programs
- Discounts at many major retailers & restaurants
10
Skills For Inbound / Outbound Sales Representative Resume
- Grow your book of business through developing new business, maintaining/deepening existing customer relationships, and providing quality leads to other channels
- Getting through to the Decision Maker by utilizing the Influencers and Users to help close the business
- Customer Contact strategy consists of four different call types – New Account Follow UP, Call Cycle, Leads, and Messages
- Engage customers in a consultative manner to develop value propositions that meet their needs, increase volume from existing customers and acquire volume from new customers
- Generate new business using cold-calling, networking, referrals, social media and other prospecting activities to achieve and exceed sales goals
- Nail the details of the sales cycles, from managing contacts and calendars to tracking deals and running reports
- Comfort operating in a fast-paced environment that is constantly changing
- Develop workflows and content to systematize your work. We’re building an outbound sales process from the ground up
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