Customer Care Specialist Resume Sample
Halie Jenkins
795 Nikolaus Ridge,
Los Angeles,
CA
+1 (555) 426 0714
Work Experience
Customer Care Specialist
03/2016
-
PRESENT
Dallas, TX
- Previous experience with PeopleSoft
- Responsible for investigating and performing a root cause analysis on escalations as defined in the team’s processes and procedures
- Retain and analyze information
- Prioritize and handle multiple tasks simultaneously, working efficiently and effectively under deadlines
- Apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form
- Thoroughly and efficiently gather Restaurant information, access and fulfill Restaurant needs, educate the Restaurant where applicable to prevent the need for future contacts and document interactions through contact tracking
- Analyze and report trends from Restaurant feedback, to determine needed process improvements
- Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
Senior Customer Care Specialist
06/2011
-
10/2015
Boston, MA
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the Restaurants experience
- Provide back up or assist other departments as assigned
- Creation of phone, email, and faxed product orders in the appropriate database
- Perform the release of all product orders to the appropriate distribution center for shipping upon completed verification of shipment eligibility
- Verify pharmacy product eligibility for risk managed product orders using the risk management system
- Verification of valid ship-to licensing (inclusive of name, address and license expiration) for every product order
- Documenting and submitting orders that require outbound follow up
- Creating Return Material Authorizations for direct, third party returns, and sample returns
- Creation and mailing of patient return authorizations and outbound packages
Customer Care Specialist Shift
12/2008
-
01/2011
New York, NY
- Processing and appropriate inter-departmental notification / escalation of product complaints
- Identify inaccurate and/or incomplete orders and follow up with the wholesaler/pharmacy to resolve
- Required to maintain knowledge of company products
- Responsible for a general understanding and proficiency in all database functionality
- Assist with special projects as needed
- Attend assigned training as scheduled and complete quizzes as required
- Effectively communicate with both internal and external customers
- Maintain a diminutive error rate
- Thoroughly and efficiently gather client information, access and fulfill their needs, educate the restaurants and clients where applicable to prevent the need for future contacts and document interactions through detailed notations
Education
Norwich University
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Strong communication skills, particularly strong phone skills
- Excellent time management, organization and prioritization skills with a proven record of meeting
- Effective interpersonal skills in strengthening team relationships and strong customer service skills
- Excellent telephone skills and Customer Service skills are mandatory to win customer trust and resolve service calls remotely
- Experience providing customer service problem resolution services including demonstrated skills in asking follow up questions and verifying information
- Demonstrated experience managing multiple tasks, and prioritizing shifting priorities and deadlines
- Customer service skills with proven problem solving, decision making, and conflict management experience
How to write Customer Care Specialist Resume
Customer Care Specialist role is responsible for customer, computer, interpersonal, microsoft, listening, english, organizational, software, excel, typing.
To write great resume for customer care specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Care Specialist Resume
The section contact information is important in your customer care specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Care Specialist Resume
The section work experience is an essential part of your customer care specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer care specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer care specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Care Specialist resume experience can include:
- Process or update client adjustments to their orders and transactions: contract/payment inquiries, change or update account settings, and assist Restaurants with questions and orders via phone, email, fax, and traditional mail
- Excellent communication skills & capability for team work and organization skills
- Fluent in English speaking skill, strong communication skills in general (TOEIC 800+, TOEFL iBT 98+, or IELTS 6.5+)
- Spreadsheets, Strong organizational/prioritizing skills, friendly and easy to get along with
- Strong keyboard skills in both typing and 10-key
- Strong Microsoft Office skills including Outlook, Word, and Excel
Education on a Customer Care Specialist Resume
Make sure to make education a priority on your customer care specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer care specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Care Specialist Resume
When listing skills on your customer care specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer care specialist skills:
- Communicate effectively; excellent verbal, written and listening communication skills
- Effective, professional and sophisticated communications skills, emphasis on written and verbal skills
- Solid management skills with the ability to use time efficiently and effectively
- Excellent interpersonal and collaboration skills to work effectively with customers and teams throughout organization
- Superior interpersonal skills; effective oral, written and presentation skills
- Experienced processing & collaborating with provisioning teams using interpersonal effectiveness and listening skills
List of Typical Experience For a Customer Care Specialist Resume
1
Experience For Senior Customer Care Specialist Resume
- Possesses strong organizational and interpersonal skills
- Highly organized with strong time management skills and the ability to multi-task
- Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries
- Intermediate computer skills with MS Office experience to be proficient
- Excellent verbal and written communication skills to deliver and interpret information exchange most concisely
- Excellent organizational skills-arranges information in a useful manner
- Natural curiosity and proven ability to learn new skills quickly
- Excellent interpersonal skills and ability to transform negative interactions into positive ones
2
Experience For Lead Customer Care Specialist Resume
- Excellent written and verbal communication skills required for both English and Spanish languages
- Masterful critical thinking, logic, and problem solving skills – identifying root causes and customer needs, and providing solutions
- Great customer service skills-including working with a variety of consumer behaviors
- Follow and create processes, policies, and compliance requirements while exhibiting efficient workplace productivity and time management skills
- Attends company training classes to further their knowledge and skills with the goal to be promoted to a Customer Care Senior Specialist (CCSS)
3
Experience For Customer Care Specialist Shift Resume
- Demonstrate good understanding of Customer Care processes
- Knowledge of Oklahoma geography or the ability to effectively use technology to find a location
- Consistently utilize and exhibit superior customer service skills
- Apply research skills and utilize resources to identify appropriate resolutions for caller issues
- Effectively maintain software tool passwords to ensure work tool availability
- Exercise good judgment and operate in a highly visible, high pressure environment
- Apply troubleshooting skills to resolve
4
Experience For Customer Care Specialist Team Lead Resume
- Utilizes logic/troubleshooting skills to resolve customer issues on a daily basis
- Pro-actively demonstrate good customer service as well as support to the commercial organization
- Previous customer support skills required
- Effectively deal with stressful and confrontational situations with customers
- A proven track record and demonstrated ability to listen and offer appropriate products or services
- Possess Professional Customer Service Skills and Etiquette
- Fluent French language skills (written and verbal)
5
Experience For Omni-channel Customer Care Specialist Resume
- Educate customers on benefits of Windstreams products and services and effectively cross/up sell services
- Soft sales skills required
- Meet the public well and to deal effectively with their questions or problems,
- Work co-operatively and effectively in a team
- Efficient time management skills, with the ability to listen and follow through with appropriate action
- Effectively communicate information in both written and verbal form to internal and external customers
- Enhancing the customer experience by delivering the highest level of service to customers and/or business partners
6
Experience For Cox Business Customer Care Specialist Resume
- Understanding of privacy regulations and the need to authenticate customers prior to discussing account information
- Validating new purchase order
- Respond to customer inquiries regarding product availability, status of prior orders, medical billing, EOB’s, claims, and invoices
- Motivate team members and serve as a positive mentor while displaying a strong ability to direct others in a group setting
- Experience of responding to the needs of customers and putting the customer at the forefront of every decision
- Experience preparing and cooking meals at home and/or professionally
7
Experience For Customer Care Specialist Supervisor Resume
- Knowledge and experience working with Linux and Windows operating System
- Previous insurance experience including underwriting assistants or account representative
- Valid Driver’s License and a maintained clear and safe driving record
- Experience in a retail or service related business involving customer service
- Assist in implementing strategies to embrace good customer service
- Gain tariff and industry knowledge through training and work experience
- Manage the effectiveness, use and reporting capabilities of the Customer Care module in Yardi 7s
8
Experience For Customer Care Specialist With Spanish Resume
- Develop a strong understanding of Multi-Family regulations, as well as Essex best practices, policies, and procedures
- Experience triaging customer issues
- Develop a strong understanding of Multi- Family regulations, as well as Essex best practices, policies, and procedures
- Experience triaging critical customer issues
- Be responsible for consistently providing excellent product support to end users of Avid’s solutions, primarily Avid Interplay, iNEWS and iNEWS Command
- Have a passion for serving and are able to demonstrate tenacity and persistence
- Experience in a customer service role, preferably at a consumer facing technology company
- Experience of using CRM systems
- Share customer feedback with the team to improve product and online shopping experience
9
Experience For Consumer Customer Care Specialist Resume
- Develop and maintain good working relationships within the LBS EMEA network
- Develop strong trusting relationships on order to gain support and achieve result
- Previous telephonic customer service experience handling inbound calls required
- The opportunity to demonstrate your unique problem solving abilities to our customers and to the rest of your team
- Comfort in providing an empathetic member experience
- Establish and maintain effective working relationships with co-workers, employees, customers and officials in other departments
- Multi-task and manager changing priorities
10
Experience For Customer Care Specialist, Toano, Virginia Resume
- Experience working in a contact center environment in a technical support role (2+ years)
- Experience interacting with customers via multiple contact portals
- Passion for ensuring high quality product experiences for millions of users
- Experience working with Microsoft and other Windows PC applications, which includes the ability to learn new and complex computer system applications
- Excellent sense of organization and planning
- Strong work ethic and enjoys being part of a team
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the client experience
List of Typical Skills For a Customer Care Specialist Resume
1
Skills For Senior Customer Care Specialist Resume
- Effective communicators –Ability to use positive language when communicating and effective closing skills
- Excellent organization and prioritization skills including the ability to multi-task
- Strong people manager skills with the ability to lead varying personalities and levels of experience
- Strong organization skills & ability to efficiently prioritize competing demands in a timely manner with management-level team members & cross-functional teams
- Excellent prioritization, multi-tasking, and time management skills
- Basic typing/computer experience with excellent navigational skills
- Excellent organisational skills and the ability to prioritise workload and meet tight deadlines
- Demonstrate strong customer relations skills
2
Skills For Lead Customer Care Specialist Resume
- Strong organizational skills, ability to prioritize, time management
- Proactive and clear thinker, open minded, excellent time-management, process and project management skills, with the ability to prioritize and multi-task
- Delivering high quality, courteous, and professional customer service, through excellent interpersonal skills
- Proven interpersonal skills demonstrating a commitment to strengthen the Baxter Services brand through building & maintaining a loyal long-term customer base
- Solid listening, analytical, critical thinking, and decision making skills
- Strong PC skills since multiple systems are used at once and the assignment involves talking and typing simultaneously
- PC skills, including developing knowledge of Windows and ability to operate standard office equipment
- Strong organizational, planning, multi-tasking and time management skills
3
Skills For Customer Care Specialist Shift Resume
- Strong leadership, analytical, problem solving and decision making skills
- Customer Service -excellent verbal, typing and communication skills
- Excellent 10-key and keyboarding skills
- Customer service experience or 2 years of experience in a team lead role with a proven track record of leading a team or projects
- Excellent computer skills, including proficiency in Microsoft applications (Excel and Word)
- Strong multitasking skills and the initiative to complete tasks independently
4
Skills For Customer Care Specialist Team Lead Resume
- Excellent communication and customer service skills, both verbally and in writing
- Demonstrated experience exercising discretion and good judgment
- Excellent communication skills with great decision-making ability
- Demonstrated communication skills with all levels of management and Lines of Business
- Possesses strong communication skills, a positive attitude, patience and an eagerness to learn
- Excellent written and verbal communication skills in English. Fluency in another language is an asset like Italian, French or Polish
- Excellent verbal communications skills, including the ability to express complex concepts clearly and concisely using proper grammar
5
Skills For Omni-channel Customer Care Specialist Resume
- Effective listening and negotiation skills
- Excellent typing skills and knowledge of PC applications with ability to work with multiple screens and interfaces
- Strong problem solving and analytical skills,
- Good communication and active listening skills,
- Good communication skills in English and Spanish,
- Good communication skills in English and French,
- Strong computer skills to include Windows, Microsoft Office, Internet Explorer and Pass
- Strong interpersonal skills and is professional in interacting with clients & coworkers
- Effective written and oral communication skills demonstrating the ability to communicate complex information in a clear, relevant and concise manner
6
Skills For Cox Business Customer Care Specialist Resume
- Analytical and problem solving skills; able to identify critical situations and use good judgment to respond in a timely manner
- Project management skills: Ability to prioritize, time manage and multitask
- Strong technical skills that include installing and supporting software applications within various client network environments
- Solid interpersonal and verbal /written communication skills with emphasis on writing
- Efficient and effective oral and written communication skills
- Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment are required
7
Skills For Customer Care Specialist Supervisor Resume
- Strong PC skills, proficient in MS-Office, especially in Excel
- Excellent oral and written skills with the ability to independently communicate with the customer
- Outstanding listening, comprehension and communication skills
- Communicating & influencing effectively
- Masterful problem solving skills – identifying root causes, customer needs and providing solutions
- Assist Team Leader through coaching and mentoring specialists in specific skillsets including completion of Agent Development Plan with SMARTS objectives
- Assumes a leadership role to assist Customer Care specialists by demonstrating sound decision-making skills consistent with department/company policy
- Receive and respond, professionally and accurately, to customer incoming telephone calls utilizing exceptional customer service skills
8
Skills For Customer Care Specialist With Spanish Resume
- Experience working in the animal health field and/or 3 or more years’ experience working in customer service
- Computer skills, including word-processing, spreadsheets, and IDX Managed Care Application
- Experience using a smart phone or at least 3 years of experience using tablet apps
- Repetitive Keystroke movements and typing skills
- Proficient computer skills including knowledge of Microsoft applications
9
Skills For Consumer Customer Care Specialist Resume
- Possess analytical skills while maintaining the ability to manage multiple tasks
- Experience with or strong knowledge of building science principles
- Detail oriented with problem solving & analytical skills
- Proven experience > 2 years working within a complex customer service call centre environment
- Customer service experience & at least 1 year of banking experience
- Demonstrates proficiency of advanced skill training
10
Skills For Customer Care Specialist, Toano, Virginia Resume
- Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately
- Proficient PC / typing skills - ability to type 45-50 WPM
- Active listening skills to be used to interpret a customer's inquiry and to diffuse a potentially tense customer situation
- Employ the consultation and negotiation skills necessary to successfully represent, cross-sell and downgrade products and services to existing customers
- Cash handling skills and general checks and balance knowledge
- Effectively build relationships with customers to proactively educate clients regarding policy changes, contractual options, etc
- Solid understanding and experience with Microsoft Outlook and Excel
- Demonstrated experience handling confidential customer information
- Intermediate computer skills including the ability to do some advanced functions within various software packages
List of Typical Responsibilities For a Customer Care Specialist Resume
1
Responsibilities For Senior Customer Care Specialist Resume
- Strong planning, organization, time management, and team-building skills with demonstrated ability to make unanticipated changes to production deliverables
- Strong written and verbal communication skills with strong attention to detail and accuracy
- Exceptional diplomacy skills as required to effectively resolve issues under sometimes tense and stressful circumstances
- Excellent problem solving skills, attention to detail and sales ability
- Strong computer skills and comfort with basic technical troubleshooting
- Demonstrated ability to interface effectively and collaborate with internal and external clients, peers, management, and other organizational units
2
Responsibilities For Lead Customer Care Specialist Resume
- Effective communication skills in order to educate customers on highly technical information
- Strong empathy, interpersonal and leadership skills
- Strong interpersonal skills that can adapt and work well with diverse sets of situations and people
- Strong organization and time management skills with attention to details
- Excellent verbal and written English skills with ability to type accurately and proficiently
- Excellent telephone & communication skills
- Excellent internal customer relations/service and telephone skills are essential
3
Responsibilities For Customer Care Specialist Shift Resume
- Strong computer skills and ability to learn company products, techniques and processes quickly in training environment
- Excellent problem-solving skills and the ability to learn Thomson Reuters products
- Excellent follow-through and organizational skills
- Quick and sound judgment, excellent organizational skills, and accurate and precise communication
- Demonstrate manaement skills and maintain a professional composure
- Strong phone, email, and communication skills
- Professional appearance and excellent verbal/written communication skills
- Organized, strong time management skills and friendly, customer-service attitude
- Expertise problem solving skills – identifying root causes, customer needs and providing solutions quickly and efficiently in real time
4
Responsibilities For Customer Care Specialist Team Lead Resume
- Problem solving skills and outstanding follow through and organizational ability
- Active listening skills including the ability to engage customers to identify their needs and requirements
- Problem solving skills and meticulously work across cross-function teams to resolve customer issues
- Demonstrates continued and consistent proficiency in the skill sets utilized within the department including use of technology
- Fluent language skills in another European language (e.g. German/French/Spanish)
- Customer service, data entry, professional phone skills
- Effectively collaborate with team members to achieve department and company - wide goals
- Build relationships and interface effectively with cross-functional employee groups
5
Responsibilities For Omni-channel Customer Care Specialist Resume
- Proven ability to work well with others in order to maximize the effectiveness of the team
- Prior call center environment experience required
- Effectively present information to co-workers and management
- Daily interactions with multiple departments to problem solve effectively and accurately on each task and issue as needed
- Highly adapted organizational skills
- Communication skills in a variety of channels such as phone, email, chatrooms, etc
- Effectively utilizes available resources to achieve goals
- Proven experience > 2 years in a complex customer service call centre environment
6
Responsibilities For Cox Business Customer Care Specialist Resume
- Effectively participate in the activities of the Customer Service area and assist in the management of personnel
- Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced
- Demonstrated solid performance in current Cars.com role
- PC software proficiency (i.e., Microsoft Word, Excel skills)
- Demonstrated leadership experience with the ability to motivate staff in a high volume production environment
- Effectively works in team
7
Responsibilities For Customer Care Specialist Supervisor Resume
- Proficient analytical skills to determine the best course of action
- 3) Knowledge and Skills (General and Technical)
- One or more years of demonstrated experience in a Front Line Customer Service environment
- Prior experience within a customer service role
- Professional business communication skills
- Proven ability to operate in a team environment
- Understanding the step-by-step experience GSS Customers undergo when engaging GSS
- Providing the best customer experience to GSS Customers utilizing GSS services
- Understanding of how to be efficient and effective at work
8
Responsibilities For Customer Care Specialist With Spanish Resume
- Troubleshooting experience is a preference
- Providing an efficient and effective processing of orders for defined countries/markets, agents, distributors, and commercial management
- Engage customer’s in a “ownership experience” survey capturing valuable marketing intelligence and voice of customer insight
- Experience with receiving and making calls in a call center or technical support environment
- Experience assisting customers with technical support issues such as permissions setting, drivers, error codes, server issues, etc
- Engage in Surprise and Delight activities with a focus on enhancing the customer experience and word of mouth marketing
9
Responsibilities For Consumer Customer Care Specialist Resume
- Good understanding of billing procedures
- Experience using Microsoft Office Suite (Word, Outlook, Excel) applications in a work setting
- Customer service experience in insurance, banking, finance, mortgage lending or another related industry
- Understands that selling and collecting are a part of good service
- High level of computer literacy including experience of using CRM systems
- Provide excellent customer service by promptly and courteously responding to all inbound inquiries regarding Personal Insurance claims
- Demonstrated passion for excellence with respect to treating (and caring) for customers
10
Responsibilities For Customer Care Specialist, Toano, Virginia Resume
- Customer service, banking, food service, insurance, telemarketing/sales experience
- Banking experience with an emphasis on customer service and analytical concepts
- Experience using multiple databases/computer systems to analyze information and generate recommendations
- Experience interfacing with various corporate levels
- Two years of customer service experience in a veterinary hospital setting, preferably as a receptionist or vet assistant
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