Client Care Specialist Resume Sample
Shirley Denesik
685 Thiel Terrace,
Chicago,
IL
+1 (555) 968 1499
Work Experience
Client Care Specialist
09/2015
-
PRESENT
Los Angeles, CA
- Maintain knowledge of the company’s constantly evolving line of products and services
- Resolve complex issues using multiple lending systems, and monitor reports
- Maintain current knowledge of loan products, services, systems, and processes in order to provide up-to-date and expert client service
- Maintain thorough understanding of complex loan functions in order to accurately update departmental processes
- Provide guidance to junior staff and perform leadership responsibilities as necessary
- Demonstrates the Company’s Core Values
- Foreshadow the entire loan process to each client
Mortgage Banking Client Care Specialist
03/2009
-
03/2015
Philadelphia, PA
- Provide thorough explanations of documents required to satisfy conditions
- Coordinate delivery of all required documentation
- Follow up with the client on outstanding conditions
- Assess and understand clients’ needs in order to ensure overall client satisfaction
- Previous experience in mortgage industry, including 1 year of loan processing/banking
- One year of solid over-the-phone customer service experience
- High energy and eagerness to work in a fast-paced environment
- Manage an active list of up to 100 loans
- Extreme attention to detail and strong problem-solving skills
MB Client Care Specialist
02/2006
-
09/2008
Los Angeles, CA
- Preparing direct marketing materials for prospective customers
- Maintains the center’s Website
- Handles incoming calls and directs them to the appropriate manager
- Follows up with “shoppers” through telephone, mailings and electronic media prior to purchase
- Follows up with customers through telephone, mailings and electronic media after purchase
- Follows up with customers through telephone and mailings after service
- Answers incoming e-mails by responding to customers via electronic media
- Generates customer follow-up letters
- Proposes solutions to problems, utilizing all available resources
Education
University of Mount Union
2001 - 2005
Bachelor's Degree in Management
Professional Skills
- Effective communication skills: verbal, written, listening, probing, and negotiation skills
- Strong organization, time management and prioritizing skills
- Experience selling, approving or structuring consumer loans. Influencing, customer service, and problem solving skills
- Maintains strong troubleshooting skills
- Strong phone, email and communication skills
- Excellent appearance, verbal/written communication skills
- Excellent appearance,verbal/written communciation skills
How to write Client Care Specialist Resume
Client Care Specialist role is responsible for customer, software, training, mainframe, retail, security, reporting, research, insurance, general.
To write great resume for client care specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Care Specialist Resume
The section contact information is important in your client care specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Care Specialist Resume
The section work experience is an essential part of your client care specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client care specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client care specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Care Specialist resume experience can include:
- Strong computer skills with the ability to learn new software quickly
- Mentor/coaches and assists in the training of less tenured or newly hired service associates on product knowledge, process and procedures and service skills
- Continually upgrades knowledge and skill base relating to new module rollouts, existing products and statutory/legislative changes
- Has strong knowledge of products and underwriting guidelines
- Curious and understanding of others and the unique businesses they operate
- Three to five years of experience in the field or related area
Education on a Client Care Specialist Resume
Make sure to make education a priority on your client care specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client care specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Care Specialist Resume
When listing skills on your client care specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client care specialist skills:
- Perform effectively under continuing pressure and with frequent interruptions
- Superior customer service skills and a genuine enthusiasm for helping others
- Proven experience in web technologies (i.e. HTML, CSS, XML)
- Experience using Contract Management systems, Database, Internet, Spreadsheet, and Word Processing software
- Proven ability to work in an environment committed to teamwork, in rapport building and conflict
- Experience working in a similar sector advantageous
List of Typical Experience For a Client Care Specialist Resume
1
Experience For Mortgage Banking Client Care Specialist Resume
- High traffic location
- Top automotive brands
- Is the initial point of contact for all non-dedicated Workforce Now clients and determines if resolution can be found on initial call (FCR - First Call Resolution) or if SOS Team resolution is required. Quotes the future resolution commitment to the client based on a clear evaluation of the open case while ensuring complete resolution and a Stellar Service client experience
List of Typical Skills For a Client Care Specialist Resume
1
Skills For Mortgage Banking Client Care Specialist Resume
- Strong collaboration ability – building trust with clients and across organizations
- Related technical experience, front-line customer support for hardware and software troubleshooting; mobile devices and audio-visual equipment
- Strong company reputation and a professional, enthusiastic, and supportive work environment
- Interface in an effective and professional manner with clients, and all levels of bank personnel
- Identify problems and provide excellent solutions
- Mimimum1 year of customer service experience in a call center environment
- Practical experience with Payroll, Time and HR software applications,
- Understanding of programming, mapping & conversion of data and importing data
2
Skills For Client Care Specialist, Lending Services Resume
- Ongoing company-wide training
- Learning customers’ needs while building rapport
- Resolving requests and escalations
- Delighting our clients – no issue is too small
- Completing follow up tasks on dailiy activires, contact lists and campaigns
3
Skills For Client Care Specialist Intern Resume
- Creating appointments for clients to visit
- Completing follow-up tasks on daily activities, contact lists and campaigns
- Managing community portal
- Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information
- Advanced knowledge of consumer lending products and underwriting process
- Friendly, outgoing, and hard-working
- Passionate about helping to resolve problems and win client loyalty through exceptional care
- Has ability to explain underwriting conditions to our partners
4
Skills For Client Care Specialist With German Resume
- Can communicate clearly and concisely while being aware of their audience
- Recommends software enhancements or product features and identifies client training opportunities if applicable
- Provide regular status reports on escalated clients to stakeholders, highlighting critical issues for management and overall status of client
- Maintain current knowledge of lending products, services, systems, and processes in order to provide up-to-date and expert client service
- Work directly with clients to research items of various complexities while bringing situations to a successful and timely resolution
- Respond to, manage, and resolve Tier II Client Care requests within established SLAs across multiple support channels including email, phone and live chat
- Work in varying client environments
- Daily and Monthly performance reporting
5
Skills For MB Client Care Specialist Resume
- Heart for helping others
- Collaboration with peers to support or backup each other in the interest of the client
- Multi-task, probe, analyze and problem solve
- Knowledge of MySQL, Firebug, JQuery, PHP, JavaScript and SEO concepts advantageous
- Receives and prioritizes all inbound client requests that derive from tickets, chat, phone, email, and escalations from internal colleagues while using one's time effectively
6
Skills For Client Care Specialist Resume
- Medical, dental, and prescription coverage
- 401(k) with a company-match
- Basic MS Office knowledge; computer software and internet proficiency
- Read and write simple correspondence
- Calculate discounts, interest, commissions, proportions and percentages
- Establish and maintain cooperative relationships with our internal and external clients
- Learn and apply a wide variety of information about clients, organization and services in a complex multi-functioned operation
7
Skills For Mortgage Banking Client Care Specialist Resume
- Quickly learn multistep processes and follow them through
- Maintains the service organization's standards regarding call and case handling, ie Service Level, Average Speed of Answer, Average Handle Time, Adherence, NICE Pillars, Case Activity, Submitting cases to SOS or Tier 2, etc
- Ensure proper, timely follow-up on assigned cases to ensure service level agreements and that the client experience is seamless, builds trust in ADP as a service provider, and ultimately fosters client loyalty towards ADP
- Identifies, recommends, or refers any issues or opportunities which arise from client queries, to the appropriate internal ADP Team
- Learn, understand, maintain and contribute to internal support processes. Proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes
- Maintains knowledge of key modules -- Payroll, Time & Attendance, HR and Benefits and frequently used features -- Time Off, Security Management, Access Permissions, Workflows
8
Skills For Client Care Specialist, Lending Services Resume
- Plays an important role in client retention, including identifying clients-at-risk and following established procedures i.e. loss detection template
- Maintains knowledge of Paytech mainframe in order to program new requirements and resolve programming errors/issues
- Provide guidance to Client Care Generalists and perform leadership responsibilities as assigned
- Accurately and efficiently process financial and non-financial transactions to loan accounts
- Review loan documents, determine serviceability, and interpret loan terms for entry into systems
- Work with internal business partners at various levels to research and translate account information
- Provide prompt, friendly and overall awesome service across all customer interactions
9
Skills For Client Care Specialist Intern Resume
- Accurately document and track external client feedback, inquiries, errors, and administrative requests in support case management system
- Identify opportunities during service interactions to actively share new features, platform best practices, workflow process improvements, and configuration guidance
- Host web-based and in-person product training for Sysomos clients, highlighting the business value of Sysomos applications for client use case
- Achieve key performance objectives including customer satisfaction ratings, user adoption, customer retention, and internal quality measures
- Identify and escalate Tier III requests in accordance with established escalation process
- Provide guidance, direction, and assistance to Tier I
- Maintain high level of product and internal process knowledge
10
Skills For Client Care Specialist With German Resume
- Participate in and lead additional projects as required
- Detail-oriented approach with the ability to juggle multiple tasks simultaneously
- PCP completed or in progress
- Flexibility in all interactions and comfort levels with face to face client meetings and executive levels
- Detail oriented and ability to follow-through
- High volume of outbound follow up and inbound phone sales calls
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