Customer Care Professional Resume Sample
Elisabeth Veum
1996 Hammes Walks,
Detroit,
MI
+1 (555) 308 3021
Work Experience
Associate Customer Care Professional
07/2015
-
PRESENT
New York, NY
- Handle customer’s incoming calls as one servicing contact unit including general inquiries, statement and non statement related inquiries, Card member maintenance , Membership Rewards , Card acquisition , marketing programs , Merchant Services related inquiries , Risk Management related matters, disputed charges, card retention, applications as well as overseas Card members
- Perform cross selling (CFS ) as per department guidelines
- Make appropriate financial adjustments and maintain Card member contact history
- Make appropriate maintenance on Card member account as per requested
- Voice customer feedback
- Special and new assignment as and when needed
- Servicing and sale targets and department working condition applied
Customer Care Professional
11/2011
-
03/2015
Philadelphia, PA
- Meet or exceed department's quality and productivity goals
- Handle customer’s incoming calls as one servicing contact unit including general inquiries, statement and non-statement related inquiries, Card member maintenance , Membership Rewards , Card acquisition , marketing programs , Merchant Services related inquiries , Risk Management related matters, disputed charges,card retention,applications as well as overseas Card members
- Handle Save A Card inquiry
- Efficiently and accurately perform data entry of customer orders on an automated system
- Effectively respond as a resource to customers/clients and sales staff concerning all product information
- Effectively communicate, in a clear and concise style and pleasant demeanor, with customers/clients to efficiently resolve typical business issues
- Listen carefully and with empathy to customers, and make sound business decisions adequate to respond to their needs
- Delivering extraordinary customer experience on every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment
- Offering custom solutions that benefit the customer
New Accounts Junior Customer Care Professional
05/2005
-
10/2011
Houston, TX
- Verification of the clients’ financial documents completeness and their validity
- Preparation of the report on the results of the clients’ financial documents verification and its submission to the Loan Department
- Implements guidelines to support the functions of the unit
- Superior ability to handle multiple tasks, strong organizational/follow up skills
- Make decisions on issues with little direction
- Experience in analyzing data and making recommendations based on the data
- Document calls in accordance with departmental policies
- Work with peers to solve problems and promote teamwork
Education
Strayer University - Fredericksburg Campus
2000 - 2004
School's Degree in Business
Professional Skills
- Strong verbal & Written communication skills (English & Hindi) including active listening Strong Interpersonal & Coordination Skills
- Demonstrate excellent interpersonal skills as well as verbal and written communication skills
- Demonstrates good judgment and problem-solving skills; critical thinking and analytic skills that provides timely solutions
- Work with large data volumes. Strong PC skills (advanced Excel skills)
- Good listening skills and problem solving skills
- Excellent time management skills, demonstrated ability to multi task, be flexible and able to work with strict deadlines
- Strong Interpersonal And Coordination Skillsstrong And Committed Customer Focus And Consistent Demonstration Of Service Excellence
How to write Customer Care Professional Resume
Customer Care Professional role is responsible for customer, relationship, listening, english, basic, building, computer, analytical, interpersonal, business.
To write great resume for customer care professional job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Care Professional Resume
The section contact information is important in your customer care professional resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Care Professional Resume
The section work experience is an essential part of your customer care professional resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer care professional responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer care professional position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Care Professional resume experience can include:
- Communicating via various channels such as telephone, email, and chat with customers and internal support areas including production, sales, engineering, logistics, and others as necessary
- Mitigate customer escalations through effective decision making and problem solving skills
- Customer service experience with exceptional listening and relationship building skills
- Excellent Written And Verbal Communication, Listening And Probing Skills,
- Clear Customer service experience with exceptional listening and relationship building skills
- Effective decision-making, problem-solving and follow-up skills necessary
Education on a Customer Care Professional Resume
Make sure to make education a priority on your customer care professional resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer care professional experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Care Professional Resume
When listing skills on your customer care professional resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer care professional skills:
- High relationship skills - influencing/negotiating skills, problem-solving skills, language fluency
- Customer service skills, written communication skills and training/coaching skills
- Excellent phone demeanor, active listening skills, and can engage others with a strong desire to manage multiple, high volume inbound calls every day
- Time & workload management skills including prioritizing and responding promptly to customer calls and requests
- Customer service experience with exceptional listening and relationship building skills
- Good problem solving ability -Collaborative and influencing skills
List of Typical Experience For a Customer Care Professional Resume
1
Experience For Associate Customer Care Professional Resume
- Delivering extraordinary customer experience across every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment
- Demonstrated ability to initiate and manage tasks independently and effectively
- Good PC & Excel Skills
- Take Independent Decision & Meet Stringent Deadlines. Good Pc Skills
- Display exceptional listening skills and pay detailed attention to customer needs in order to FULLY acknowledge their query
- Prior customer service or financial service industry experience
2
Experience For Senior Customer Care Professional Resume
- Fluent Swedish and English language skills, written and spoken
- General PC skills both Japanese and English
- Fluent Norwegian and English language skills, written and spoken
- Providing excellent customer service by resolving issues in a timely manner
- Previous experience in supporting contracting processes and processing legal documents, knowledge of 115-FL
- Deal with demanding workloads and shifting priorities in order to meet tight deadlines without compromising on quality
- 5) Building and maintaining strong relationships with key persons within the merchant's organization
- Build customer loyalty through exceptional listening, relationship building, and strong written and verbal communication in English
- Strong computer literacy accessing numerous applications during any one transaction and expert internet navigation
3
Experience For Associate / Customer Care Professional Resume
- Previous experience in banking organizations ( working with credit products for legal entities)
- 2) Experience a working culture where your voice is heard and respect for one another is considered paramount to our company success
- Extensive experience working with internal and external customers
- Experience in an office environment including some event/logistical coordination
- Graduate With 2 – 4 Years of Relevant Experience Preferably In Areas of Customer Service / Telemarketing
- Demonstrate personal excellence by remaining positive in difficult situations
4
Experience For CFN Customer Care Professional Resume
- Previous experience working in virtual environment
- Strong team player who adapts well to a changing environment
- Strong understanding American Express Policies & Procedures
- Time Management And The Ability To Handle Multiple Demands And Competing Priorities
- Retail banking and contact center experience
- Strong Knowledge Of Pc Based Software Including Web, Ms Office And Outlook
- Strong knowlege of PC based software including MSOffice and Outlook
- Maintain and build excellent working relationships with our Corporate Clients, Internal Partners and Technologies groups
5
Experience For Customer Care Professional Merchant Service Resume
- Keep a close eye on student experience and relay feedback to GBP office
- Excellent (fluent) written & spoken French & English
- Excellent verbal and written communication in all languages spoken
- Merchant Services knowledge and experience is a distinct advantage
- Graduate/Graduate with relevant work experience
- The ability to work in a fast paced environment as well as multitask and re-prioritize on a regular basis
- Call center experience in a fast paced environment
- Strong knowledge of the corporate card industry
- Bilingual in French/English is a strong asset
6
Experience For Customer Care Professional Spanish Speaking Resume
- Manage Own Priorities,
- Team player who demonstrate self-motivation & ability to work under pressure and unsupervised
- The ability to work in a fast paced environment as well as multitask and re-prioritise on a regular basis
- Graduate. Relevant Experience An Advantage
- Maintain a positive and effective work environment,
- Strong phone etiquettes
- Graduate With About 4 Years with detailed Experience of the BTA Product Is Mandatory
7
Experience For New Accounts Junior Customer Care Professional Resume
- Commitment to Card Member satisfaction and service excellence are a top priority
- Excellent (fluent) written & spoken French & English (additional Language spoken an advantage)
- Customer Service experience, face to face or on the phone
- Able to adapt and change priorities
- Good command in English and Mandarin
- Strong knowledge of 499-P, 115-FL
8
Experience For Licensed Assoc / Customer Care Professional Resume
- 6 months to 2 years of pure live chat background in financial services / customer service, current experience required
- Coordinating with Bank Team to collect and organize KYC information for new and existing accounts, reviewing supporting documentation to ensure accuracy
- Responding to maintenance requests, analyzing & resolving outstanding issues before the requests are carried out
- Scanning, filing and archiving clients` documents
- Evaluating account status enquiries at point of contact by analysing information and recommending solutions to the card member,
9
Experience For Customer Care Professional German Speaking Resume
- Contacting clients for missing/incomplete remittances – Including Customer queries/education
- Addressing general and account-specific customer inquiries; providing clear and concise information and updating customer account information, as needed
- Scanning and arranging documents in accordance with the Bank’s internal rules, retaining records of their versions and expiry dates in online archive
- Checking KYC data integrity before opening new accounts (as part of the on-boarding procedure)
- Implementing Relationship Care® For Business (RC4B) Call Flow on a consistent basis, understanding and delivering on RC4B behaviors and principles
- Contacting clients for missing/incomplete remittances - Including Customer queries/re-education
10
Experience For Italian Customer Care Professional Resume
- Optimizing Relationship Care to ensure a connection with our customers – Shaping/driving conversations to ensure content is relevant and beneficial
- Providing a full range of client and internal reporting
- Participating in processing monthly reconciliation files and ad-hoc reports
- Maintaining customer details accurately; adhering to compliance standards
- Answering incoming calls from our card members in a fast-paced environment
- Enjoying working with large data sets and numbers
- Consulting with web-site navigation and MIS reporting/maintenance
- Processing all new and existing Corporate accounts set up for new customers for the Nordic markets
List of Typical Skills For a Customer Care Professional Resume
1
Skills For Associate Customer Care Professional Resume
- Clear judgment and decision making skills – ability to balance customer needs with good business sense
- Effective and accurate decision-making skills Ability to multi task and easily adapt to change
- Strong communication skills: articulate, professional, clear and friendly. Familiarity with working in a people-oriented environment
- Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
- Graduate Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
- Excellent business writing, communication and organisation skills
- Strong Interpersonal And Networking Skills,
- Strong Excel skills (VLOOKUP, Conditional Formatting )
2
Skills For Senior Customer Care Professional Resume
- Strong organizational, follow-up, and decision-making skills
- Excellent negotiation and influencing skills. Highly resourceful
- Build effective business relationships and work effectively with all employees within AWC and its customer's organization and the public
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service in all Situations
- Take Independent Decision & Meet Assigned Targets Good PC Skills
- Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment
- Strong organizational skills and ability to work as part of a team to achieve
- Prior experience in a metric based environment with proven ability to meet or exceed goals
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service Situations
3
Skills For Associate / Customer Care Professional Resume
- Prior experience in a metric or matric environment with proven ability to meet or exceed goals
- Strong Organizational Skills And Ability To Work As Part Of A Team To Achieve Goals,
- A self-starter with excellent communication skills (verbal and written)
- Team player with ability to effectively deal with shifting priorities and high work volume unsupervised
- Eager to find customized solutions and demonstrated organisational skills
4
Skills For CFN Customer Care Professional Resume
- Demonstrates informal leadership skills; able to interact professionally with all levels of internal clients
- Eager to find customized solutions and demonstrated organizational skills
- Proven time management skills,
- Excellent negotiation, influential and resourceful skills
- Strong analytical and problem solving skills and highly organized
5
Skills For Customer Care Professional Merchant Service Resume
- Passionate to serve others, compassion, and excellent customer service skills
- Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision
- Excellent PC and navigation skills required Rotational
- Excellent PC and navigation skills required Rotational Shift: 10am to 9:00pm (Mon to Sat)
- Building and maintaining business relationship skills
- Validating the personal identification information to ensure only customers with valid ID’s are accepted to join the company
6
Skills For Customer Care Professional Spanish Speaking Resume
- Proven Experience With Negotiating/Problem Solving,
- Intermediate computer skills, including proficiency in Windows navigation and MS Office
- Collaborative and influencing skills
- Exceptional interpersonal and relationship building skills with the ability to analyze and assess the needs of the clients
- Proven Analytical and Problem Solving with a strong attention to Detail
- 2-3 yrs of prior experience in inbound calling process
- Provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to card members
- Effectively organize incoming work to meet/exceed the agreed timeframes and SLA for both internal and external customers
- Strong team player and desire to work with others. Demonstrate pro-active approach to problem solving
7
Skills For New Accounts Junior Customer Care Professional Resume
- English language skills starting from Pre-Intermediate level for business correspondence
- Communicate effectively using a variety of mediums (F2F, telephone, e-mail)
- Complex decision making and negotiation skills are necessary to resolve Card Member inquiries and drive CM loyalty
- Proven Analytical and Problem Solving with a strong attention to Detail
- Basic Macros writing skills
- Proven team player with Customer service experience
- Fluent to Native level of Dutch written and verbal skills
8
Skills For Licensed Assoc / Customer Care Professional Resume
- Exceptional Communications Skills - Articulate and influential
- Exceptional interpersonal and relationship building skills with the ability to analyze and assess the needs of the clients and field partners
- Exceptional command of Italian language. Exceptional written and oral communication skills
- Eye for detail and analytical skills
- Detail oriented, with organization, management, follow-up skills
9
Skills For Customer Care Professional German Speaking Resume
- Keyboarding skills and some knowledge of windows based applications
- A positive attitude and the ability to work effectively with all levels of employees within AWC as well as with Customer representatives and the public
- Maintains schedule to best support the area’s needs. Support core skillset coverage as needed by the business unit to meet customer expectations/demands
- Demonstrates ability to be self-directed with excellent follow through
- Proven ability to be self-directed with excellent follow through
- Self-motivated and able to manage time effectively to ensure deadlines are met and work volumes are managed
- Excellent alpha and numeric data entry keying skill
10
Skills For Italian Customer Care Professional Resume
- Demonstrated ability to hold self-accountable, get results and adapts well in the face of ambiguity, shifting priorities and rapid change
- Communicates effectively through written communication
- Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures
- Leverage multiple systems and tools to effectively handle customer contacts
- Proven ability to work collaboratively with diverse groups and establish effective relationships
List of Typical Responsibilities For a Customer Care Professional Resume
1
Responsibilities For Associate Customer Care Professional Resume
- Employ strong interpersonal skills in order to handle difficult calls courteously and
- Able to effectively prioritize multiple tasks and meet deadlines in a fast-paced team environment
- Utilize appropriate resource materials to effectively and accurately interpret, respond to and resolve customer inquiries and problems
- Maintain knowledge of the Plan contracts and effectively interpret information related to benefits
- Liaising with other departments to ensure a smooth experience for clients and customers
- Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and creative problem-solving
- Experience dealing with the UK, Australian or Canadian market an advantage
- Re-prioritize to adapt to the ever changing environment
2
Responsibilities For Senior Customer Care Professional Resume
- Strong knowledge of Lincolns products and standard operating procedures
- Strong knowledge of PC based software including MS Office and Outlook
- Multi-task in a fast-paced environment and handle shifting priorities
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
- ANZ & BFSI experience is an added advantage
- Enthusiastic and self-motivated, with a positive attitude and good sense of humor
- Supporting on-boarding of new colleagues by explaining the details of the job in a clear and accurate way
- Demonstrating the ability to address immediate client need and provide relevant value to the client, while engaging in a consultative conversation
3
Responsibilities For Associate / Customer Care Professional Resume
- Ensuring clients are re-educated where necessary regarding use of online services
- Taking and reviewing 8-10 inbound calls daily
- Working within existing policies and procedures
- Documenting and archiving all the necessary client details and documents as defined in policies and regulations
- Contacting customers to request missing information on application forms if required
- Recognizing when to escalate and asking for support from team leader or senior colleague
- Producing reporting ‘on demand’
- Recognizing and rewarding those who drive and deliver results
- Respecting and valuing diversity, integrity, and teamwork
4
Responsibilities For CFN Customer Care Professional Resume
- Saving of all entries and client transactions on a daily basis
- Providing back up, support and information to Front Office
- Educating companies on how to pay correctly
- Receiving requests from Japan Corporate clients via emails or other channels to provide maintenance activities or outbound calls to resolve enquiries
- Monitoring service metrics to ensure service quality and improvement
- Supporting other functions within the team to ensure SLAs are met
- Conducting accurate and timely due diligence reviews of documents to ensure that all Regulator, Compliance and AML requirements and standards are adhered to
- Filling out KYC questionnaires for legal entities and their representatives (authorized parties)
5
Responsibilities For Customer Care Professional Merchant Service Resume
- Conducting annual KYC due diligence review
- Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
- Taking inbound disputes calls for Consumer and Merchants
- Resolving Corporate Maintenance requests
- Encouraging expansion of card programs through focused sales strategies and enrollments
- Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc
- Typing Speed (25- 35 Words/Minute)
- Typing Speed (>35 Words/Minute & > 90% Accuracy)
- Multitasking: Ability To Toggle Between Screens/Tools
6
Responsibilities For Customer Care Professional Spanish Speaking Resume
- Typing speed of at least 30 WPM with 90% accuracy
- Ensuring that metrics such as Quality, Compliance, Voice of Customer & Productivity are met
- Handling all administration with regards to maintenance of the customer profiles and setup
- Ensuring that all customer contacts and requested changes to the profiles are documented in a complete and accurate way
- Handling questions and administration with regard to the loyalty programme
7
Responsibilities For New Accounts Junior Customer Care Professional Resume
- Recognizing when to escalate and ask for support from team leader or senior colleague
- Working in a disciplined way with a high level of accuracy
- Handling all customer application forms end-to-end within the framework of known policies and procedures
- Setting up correctly and accurately all card member information in our systems to ensure the cards can be issued appropriately
- Arranging clients’ statements
- Payment orders and debit advise printing and arranging their signing on a daily basis
- Work closely with our Client Manager colleagues in GMS, maintaining, nurturing and growing these relationships
8
Responsibilities For Licensed Assoc / Customer Care Professional Resume
- Work closely with our Client Manager colleagues in Germany & Austria, maintaining, nurturing and growing these relationships
- Productive and results focused. Confident in giving and receiving feedback and in working to set targets
- Responsible for keeping current on product offerings, new marketing pieces and changes to policies/procedures
- Receives dial transferred calls from Customer Care Associates and Customer Care Professionals, including escalations or handles highest producing agents
- Provides special handling in exception situations using a network of internal colleagues
- Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors
- Authorizes billing requests after reviewing submitted charges for accuracy
- Simultaneously handle cross-functional tasks including calls, emails, and data processing
9
Responsibilities For Customer Care Professional German Speaking Resume
- Handle cross-functional tasks including calls, emails, and data processing
- Capture sales opportunities utilizing TE resources and leveraging our Customer relationships
- Order management: entry, communication, expediting, returns, and coordination with planning
- Provide technical support for Energy products including competitive cross referencing
- Primary contact for assisting with web-site navigation and MIS reporting/maintenance
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools
- Perform repetitive tasks while maintaining targeted productivity levels, handling times, accuracy and net promoter
- Commit to four weeks of training at one of the Vivint facilities (Lindon)
10
Responsibilities For Italian Customer Care Professional Resume
- Commit to four weeks of training at one of the Vivint facilities (Logan)
- Commit to four weeks of training at one of the Vivint facilities in Ogden, UT
- Non-cash transactions following clients` instructions initiation
- Accounts set up, maintenance, closing
- Manage member accounts in a prompt, efficient manner, providing correct, thorough responses to needs and requests
- Proactively seek opportunities to identify service and products needs as a way to leverage contact with supporting sales team
- Document all customer interactions through contact tracking
- Report to GBP staff regarding changes, potential challenges, and student concerns
- Maintain a central clearing house for Graduate Business Programs communications
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