Customer Care Representative Resume Sample
Darrion Nolan
1017 Mante Shores,
Phoenix,
AZ
+1 (555) 122 7937
Work Experience
Senior Customer Care Representative
05/2015
-
PRESENT
Dallas, TX
- Basic computer skills – MS Office, Internet Explorer
- Experience with Oakley products
- Strong enfaces in providing World Class Customer Service, meeting KPIs, and maintaining contact center averages in all areas of statistical reporting to ensure equal contribution in supporting contact center’s efficiencies and service level goals
- Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer’s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first
- Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
- Receives inbound telephone calls or paper and electronic claims from members and providers
- Resolves issues for members, providers, group administrators and brokers
- Analyzes the situation and completes research to ensure no rework or follow-up issues
Customer Care Representative
01/2011
-
03/2015
Detroit, MI
- Applies knowledge of policies and procedures, products, legislation and claims workflow
- Interacts with systems to ensure claims are paid or denied based on terms of contract
- Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals
- Maintains confidentiality of customer’s non public information
- Responds to customer questions via telephone and written correspondence
- Operates a PC/image station to obtain and extract information
- Documents information, activities and changes in the database
- Issue and track customer units for services performed by outside vendors, and arrange for billing
E-commerce Customer Care Representative
04/2005
-
10/2010
New York, NY
- Arrange for movement of customer's equipment to outside vendor for calibration or repair and for return to customer
- Review customer purchase order for services required
- Obtain quote from vendor for outside services, add margin as prescribed and quote to customer with cost and delivery options and obtain approvals or issue equipment to sole source outside vendor without additional customer approval, based on customer purchase order and in keeping with standard practice
- Generate purchase orders for parts for repairs of customer units, outside services from approved vendors and laboratory operating supplies
- Enter data to complete services, labor and parts elements of invoicing spreadsheets
- Identify additional work performed beyond the scope of original quote
- Research equipment specifications or other details related to billing as required to provide complete information for invoices and ensure that until being calibrated matches file data
- Respond to customer inquiries regarding job status, review with management or technician and relay to customer as required
Education
Everest University - Largo Campus
1999 - 2004
Bachelor's Degree in Business
Professional Skills
- Strong communication skills (verbal & written) and organization skills; time management skills, ability to prioritize & meet deadlines
- Excellent prioritizing, organizational, planning & decision-making skills are required
- Basic to intermediate computer skills required. Prior experience in a customer service environment or in a customer interfacing role required
- Previous experience in a customer support role; Strong phone and verbal communication skills along with active listening
- Demonstrate strong social (oral communication and telephone etiquette) and clerical (accurate typing, data entry) skills
- Demonstrated ability to listen effectively, use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers
- Demonstrate excellent customer relations, service and written/verbal communication skills
How to write Customer Care Representative Resume
Customer Care Representative role is responsible for customer, computer, english, interpersonal, listening, organizational, intermediate, telephone, basic, analytical.
To write great resume for customer care representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Care Representative Resume
The section contact information is important in your customer care representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Care Representative Resume
The section work experience is an essential part of your customer care representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer care representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer care representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Care Representative resume experience can include:
- Excellent verbal and written communication skills along with problem solving and good listening skills
- Has strong oral and written communication skills as well as strong customer service skills
- Excellent oral and written communication skills; strong customer service skills
- Strong customer service skills and listening skills
- Demonstrate a strong work ethic with creative problem-solving and decision-making skills
- Effectively use influencing skills with internal and external partners to achieve end results
Education on a Customer Care Representative Resume
Make sure to make education a priority on your customer care representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer care representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Care Representative Resume
When listing skills on your customer care representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer care representative skills:
- Excellent time management and organizational skills with the ability to effectively prioritize. Requirements include strong teamwork and problem solving skills
- For CCRIII - extensive NASCO experience. Strong communication skills. Strong Call coaching skills. Ability to train
- Strong oral and written communication skills, including effective questioning strategies, presentation skills and proper phone and email etiquette
- Proficient in verbal and written communication skills including excellent listening skills and warm/friendly tone
- Good analytical skills and problem-solving abilities; demonstrated commitment to assuming responsibility and assuring appropriate follow-through
- Experience communicating with customers via telephone and email using good written and verbal communications skills
List of Typical Experience For a Customer Care Representative Resume
1
Experience For Senior Customer Care Representative Resume
- Demonstrate a strong customer focus, strong verbal and written communication skills along with the ability to thrive in a high volume, high stress environment
- Fluent in Polish or good writen Polish and German and good English language skills
- Professional demeanor; excellent phone skills, strong attention to detail, team player
- Excellent computer skills using Microsoft Office and performing data entry
- Computer skills including one year of electronic business system experience (i.e. used for reviewing transactions)
2
Experience For Comcast Business Customer Care Representative Resume
- Demonstrated ability to multi-task and comfort using multiple systems. Strong innate sense of urgency and excellent follow-through
- Excellent negotiating and commercial business skills
- Excellent communication skills, problem solving ability, and computer proficiency are also required
- Excellent communication/listening skills with a positive "can-do" attitude
- Prioritize and accomplish multiple tasks while effectively servicing customers in a timely manner
- Strong analytical, organizations, time management, and problem solving skills
3
Experience For E-commerce Customer Care Representative Resume
- Work efficiently and effectively to meet business requirements under entry skill level
- Good business perspective skills with the ability to look at problems or projects through the eyes of the customers, competitors, and coworkers
- Strong computer skills and comfortable using dual monitors/toggle between screens
- Develop and maintain strong relationships with all customers by effectively managing customer accounts
- Build strong relationships that promote trust and confidence with supply chain and work effectively to improve the service to the customer
- Strong interpersonal skills along with a focus to move to action
- Strong organizational skills and ability to manage tasks to completion
- Strong communication and interpersonal skills an ability to build relationships
- Good organizational skills (ability to multitask)
4
Experience For Apply Today Customer Care Representative Resume
- Effective communication, interpersonal, and organizational skills in person and on the phone
- Strong skills in influence and persuasion
- Excellent computer skills that includes Word, Excel and PowerPoint knowledge
- Excellent, Professional Concise Oral/Written Communication Skills
- Strong communication skills via telephone and email required
- Initiative and organization skills are extremely valuable to ensure good customer service
- Proven conflict resolution and diplomacy skills
- Excellent communication skills, able to build rapport with internal and external customer base to optimize results
- Excellent diplomacy skills to resolve client issues
5
Experience For Aesthetics Customer Care Representative Resume
- Strong customer service skills with an ability to assess coverage needs
- Strong time management skills and motivation that exceeds expectations
- Good bicycle mechanic skills
- Detail-oriented capability, has strong time-management skills and grasp complex material quickly
- Team oriented, ability to work with a diverse customer base, strong sales skills
- Prioritize workload to meet important deadlines while effectively handling multiple tasks
- Good knowledge of MS Office Skills (Word, Excel, PowerPoint, Outlook)
6
Experience For Master Customer Care Representative Resume
- Multitasking, analytical thinking, verbal communication, problem solving, and conflict resolution skills required
- Outstanding verbal and listening communication skills
- Outstanding written and verbal communication skills via email and chat
- Problem Solver/Critical Thinking Skills – is able to utilize resources and training to provide correct and thorough solutions to all common issues
- Be able to utilize critical thinking and problem solving skills
7
Experience For Customer Care Representative Needed Resume
- Some experience with troubleshooting and solving issues in a fast-paced environment strongly desired
- Do all possible to retain the customer by providing an excellent low-effort experience and being an active guide for the customer
- Exemplary oral and written communication skills, including outstanding telephone manner
- Provide personalized customer service of the highest level by use of interpersonal skills, establishing rapport, and presenting a positive, friendly attitude
- Prior experience using Zendesk, Customer Service Ticketing Software
- Intermediate computer skills required, i.e. Web Browsing, Email, Typing, MS Outlook, Excel and Word
8
Experience For Medicare Customer Care Representative Resume
- Exceptional speaking skills for interacting with customers by phone and email
- Demonstrates efficiency by handling calls promptly and determining priority based on the situation
- Reputable ability to work independently and make decision using creative problem solving and follow-through skills for ultimate resolution
- Answer telephone calls and effectively assist customers with their individual ordering, quoting or informational requirements
- Utilize knowledge and skills garnered from continuous coaching and training to promote first call resolution
- Dynamic problem solving skills
9
Experience For Disease Focused Endocrinology Customer Care Representative Resume
- The ability to integrate, work and lead, effectively with others in a changing environment
- Demonstrated experience being a customer-focused, service-oriented professional,
- Motivated self-starter with exceptional interpersonal skills and unflagging commitment to customer satisfaction,
- Dynamic problem-solving skills
- Proficient computer and typing skills and able to learn proprietary P.O.S. program
- Use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers
- Exceptional customer service and listening skills
- Proficient computer, typing skills, and ability to learn proprietary P.O.S. program
10
Experience For June Th-homeadvisor Customer Care Representative Resume
- Experience using electronic devices and computers/proven ability to quickly learn new technology
- At least six months’ customer interaction experience demonstrating strong customer satisfaction focus and a passion to help others
- Basic working knowledge of Microsoft Office products. Advanced Excel skills would be extremely beneficial
- Computer keyboarding and navigation skills
- Great communication and listening skills with the ability to be empatheticand desire to help resolve members questions at the first point of contact
- Demonstrated ability to provide excellent Customer Service and working knowledge of Orvis products, processes and procedures
- Customer service skills and ability to multi tasking
- Participate as a key team player by supporting other Customer Care representatives as needed. Possess excellence in organization and team management skills
- Entry math skills – The ability to convert one unit of measure utilizing a conversion chart
List of Typical Skills For a Customer Care Representative Resume
1
Skills For Senior Customer Care Representative Resume
- Good communication skills and has experience supporting regional customer
- Good problem solving skills & a strong ability to understand customer and sales needs with an acute sense of urgency
- Good analytical mind, detail and action oriented, good problem solving skills
- Good communicator who possesses strong written and oral communication skills
- Computer (including keyboarding proficiency) skills including MS Office suite and Web tools. SAP experience is required
- Effective decision-making, problem-solving and follow-up skills necessary
- Exceptional oral and written communication, including effective questioning strategies and presentation skills
- Demonstrates listening skills while addressing a customer’s inquiry
- Demonstrated problem solving, conflict resolution and decision-making skills
2
Skills For Comcast Business Customer Care Representative Resume
- Accommodate special customer requests and rectify customer complaints, with good judgment and decision making skills while balancing the needs of BI AH
- Excellent communication and problem solving skills and enjoying multiple telephone contacts
- Proven skills in troubleshooting and resolving problems
- Through active listening and understanding skills, explore and provide appropriate solutions to employees to deliver a superior client experience
- Excellent interpersonal, verbal & written communication skills, using proper grammar & accurate spelling
3
Skills For E-commerce Customer Care Representative Resume
- Good analytical and problem-solving skills in order to identify the best match between the customers’ needs to menu of response options
- Excellent customer service skills (e.g., verbal, written, listening)
- Proficient in technical writing, good documentation skills - attention to detail is critical
- Strong mechanical aptitude with decision making skills
- Excellent written and verbal communication skills in English, Dutch, and French (spoken, written, reading)
- Excellent written and verbal communication skills in English and Polish(spoken, written, reading)
- Excellent written and verbal communication skills in English, Dutch (spoken, written, reading)
- Attentiveness; excellent listening skills
- Excellent communication skills (written & verbal) in English and one or two of the following languages
4
Skills For Apply Today Customer Care Representative Resume
- Demonstrate ability to effectively communicate in English , both orally and in writing
- Exceptional solid writing and research skills required
- Strong problem solving skills are required and are key to success
- Excellent written and verbal communication skills in English (spoken, written, reading) and Danish and/or Swedish
- Detail oriented, strong organizational and communication/listening skills
- Detail oriented with strong organizational and multitasking skills
- Strong follow-up and problem solving skills
- O Strong Listening Skills
- Excellent spelling skills
5
Skills For Aesthetics Customer Care Representative Resume
- Effective reading skills
- Candidates that meet the above criteria, and are also able to communicate effectively with our Spanish speaking customers, are strongly encouraged to apply
- Strong analytical skills; emphasis on software understanding, CRM, and business analysis
- Freshers or any experience in Customer Service or Fashion products; if experienced: proven success working in a high-volume environment
- Strong PC skills including MS Office (Excel, Word & PowerPoint
6
Skills For Master Customer Care Representative Resume
- Strong analytical skills; emphasis on SaaS understanding, CRM, and business analysis
- Strong computer skills including but not limited to: SAP, Excel, Outlook, Word, PowerPoint and ability to learn and champion new systems
- Excellent communication skills and willing to work on Voice profile
- Attention to detail with good decision making skills
- Demonstrates exceptional soft skills in every customer interaction by conveying a positive attitude
- Strong communication and multi-tasking skills with a focus on attention to detail
7
Skills For Customer Care Representative Needed Resume
- Evidence of analytical and problem-solving skills
- Strong problem-solving skills. Detail oriented
- Demonstrated customer service skills, preferably in a retail and/or contact center environment
- Excellent verbal and written business communication skills
- Strong computer skills and ability to type 35 words per minute
8
Skills For Medicare Customer Care Representative Resume
- Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
- Excellent Communications Skills!
- Customer Service experience and superior communication skills in both verbal and written forms
- Demonstrated ability to effectively manage a variety of multiple tasks in a timely fashion
- Excellent oral and written communication skills, particularly on a phone or email context
9
Skills For Disease Focused Endocrinology Customer Care Representative Resume
- Excellent communication skills in English (listening, written and oral)
- Demonstrated ability to listen effectively
- Excellent sales personality skills
- Strong interpersonal and advanced communication skills (written and verbal)
- Prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner
- Fluency in English and German and good Hungarian language skills
10
Skills For June Th-homeadvisor Customer Care Representative Resume
- Very good English conversational skills
- Strong written, verbal, analytical, leadership and interpersonal skills
- Strong computer, written, verbal, persuasion and interpersonal skills
- Excellent internal customer relations/verbal and written communication skills are essential
- Excellent organizational, communication, technology and time management skills
List of Typical Responsibilities For a Customer Care Representative Resume
1
Responsibilities For Senior Customer Care Representative Resume
- Excellent selling skills to be able to sell client products to new customers
- Strong computer skills (Windows and internet navigation)
- Excellent written and verbal communication skills in English and French (spoken, written, reading)
- Strong verbal and written communication skills, specifically phone and email
- Sound judgment and decision-making skills for various ‘day to day’ and ‘out of the box’ tasks
- Problem solving skills are key to solve complex customer requests and issues
- Proper phone etiquette and exceptional listening skills
- Strong in multitasking and proven follow through on assigned tasks and responsibilities
- Intermediate math skills – The ability to convert one unit of measure utilizing a conversion chart or calculate square footage dimensions by formula
2
Responsibilities For Comcast Business Customer Care Representative Resume
- Prior Customer Service, Benefits, Human Resources or Banking experience
- High proficiency typing skills and computer comprehension
- Basic math skills, including calculation of percentages and average
- Great communication and listening skills with the ability to be empathetic and desire to help resolve members questions at the first point of contact
- Bilingual skills, both written and verbal, required
3
Responsibilities For E-commerce Customer Care Representative Resume
- Customer Service experience with up to two years of experience
- Advanced communication, organization, and problem solving skills
- Proven work experience in customer service
- Languages: fluent in English and preferable Germanlanguage skills (at least B2 level) or other European language (Italian, French, Dutch or Spanish)
- Work effectively with the BU’s to promote their products to distributors and customers
- Proficient computer skills with ability to utilize multiple screens/databases at once
4
Responsibilities For Apply Today Customer Care Representative Resume
- Languages: fluent in English and at least B2 level in Dutch or Italianlanguage skills
- Languages: fluent in English and preferablyItalianlanguage skills
- Effectively communicates with the customers and probe for pertinent information to determine the course of action to take to resolve the customers problem
- Languages: fluent in English and at least B2 level in Dutchor any other EU language skills (Italian, Spanish, French, German, Czech)
- Previous experience in fast paced environments. Strong work ethic is required
- Demonstrated experience with MS Office products
5
Responsibilities For Aesthetics Customer Care Representative Resume
- Type 45 WPM and effectively use 10-key application
- Utilizes research skills to troubleshoot customer problems
- Prior call center experience is advantageous
- Strong customer service AND call center experience (face to face, or over the phone) with longevity (1-2+ years in current role)
- STRONG team spirit with the passion and drive to help users and deliver the best customer experience to ALL customers
6
Responsibilities For Master Customer Care Representative Resume
- Prior customer service experience in a service based industry
- Effectively handles escalated issues within the parameters of the position
- Effectively handles change as related to the company/department
- Advanced verbal and written communication skills and professionalism with phone, fax, case management and email communications
- Negotiation skills are needed to balance the needs of the customer as well as the needs of the company
7
Responsibilities For Customer Care Representative Needed Resume
- Other European language skills would be advantageous
- Effectively manage between 100-120 service records
- Work efficiently and effectively to meet business requirements under
- Clear communication skills, verbal and written
- Leadership skills; ability to motivate, direct and develop the team as well as delegation of tasks when necessary
- Intermediate Sales Order life cycle management skills
8
Responsibilities For Medicare Customer Care Representative Resume
- Preferably 1-3 years of experience in Supply Chain-Call Center-Complaint Management-After Sales with direct contact experience of end-user
- Proficient technology skills
- Prior CU experience an asset
- Customer centered attitude and organization skills that drive task completion
- One year customer service or administrative/clerical experience; or an equivalent combination of education and experience
9
Responsibilities For Disease Focused Endocrinology Customer Care Representative Resume
- Customer service experience, with 1+ years of experience in a healthcare call center environment or operator console or comparable
- Customer Service Experience or a combination of experience and education
- Time Management Skills, attention to detail and ability to multi-task
- Proven Customer Service/Customer Care experience
- Effectively utilize a networked telephone system. Meet established goals for telephone calls and volume of order entry
- Clear written and spoken communication and proper grammar skills
- Computer and Microsoft Office Software Skills are required
10
Responsibilities For June Th-homeadvisor Customer Care Representative Resume
- Intermediate computer skills, including proficiency in Windows navigation and MS Office
- Patience and exceptional listening skills
- Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products
- Proficient in computer skills and programs
- Exceptional customer service and communication skills (written and oral)
- Shipping and Transportation: Responsible for managing the incoming and outgoing goods and their administration
- Handling all incoming orders, optimizing delivery of available goods and follow-up on pending orders, are part of your daily tasks
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