Client Trainer Resume Sample
Layla Bauch
891 Will Course,
Philadelphia,
PA
+1 (555) 962 0470
Work Experience
Senior Client Trainer Healthcare
06/2016
-
PRESENT
Los Angeles, CA
- Excellent communication and presentation skills including MS Office
- Good coaching and formal training skills
- Fluent English and a local language, ideally two or more
- A passionate and innovative approach
- Time management/ Ability to multi-task
- Fluent in English and local language Mandarin/Japanese
- Communicate effectively, both verbally and in writing, and to work effectively with a wide range of clients using advanced analytical, business acumen and critical thinking skills
Client Trainer
09/2012
-
04/2016
San Francisco, CA
- Effective presentation skills and the ability to resolve complex problems and issues
- Strong verbal and written communication skills with a focus on rapport building, listening, and the ability to deliver effective training programs
- Demonstrated ability to train adult learners and novice computer users required
- To be a point of training expertise in relation to the Sourcing systems and operational processes that are managed by Procurement Operations, with the aim of delivering effective training solutions in line with Barclay’s policy and compliance requirements
- Perform initial onsite and web based product training for customers on the use of the Online Registration System (OLRS), and the RegUSA web portal. (50%)
- Present additional product trainings for existing users in order to drive product utilization. (10%)
- Create eLearning training content. (10%)
- Administrative tasks; recording activities and maintaining current status of installation assignments. (5%)
Client Care Team Trainer
07/2005
-
04/2012
Philadelphia, PA
- Maintain knowledge of standard operating procedures and company practices. Conduct follow-up product training for customers as required. (5%)
- Perform follow-up calls to customers. (5%)
- Assess clients’ current workflow and develop process change plans in order to incorporate Dealertrack applications into clients current operating process. (5%)
- Work with Business Development Teams to help identify new product development. (5%)
- Perform initial onsite and web based product training for customers on the use of the Online Registration System (OLRS), and the RegUSA web portal
- Present additional product trainings for existing users in order to drive product utilization
- Create eLearning training content
Education
Herguan University
2001 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Outstanding presentation skills with the ability to effectively articulate and communicate in a way that retains engagement
- Excellent communication, teambuilding and presentation skills
- Excellent writing, grammatical, organizational, and speaking skills
- Strong skills in Microsoft Office Applications: Word, Excel
- Excellent collaborative skills, applied successfully within team as well as with other areas
- Proven experience providing training to users of all levels
- Multi-task and prioritize effectively to ensure successful completion of each training
How to write Client Trainer Resume
Client Trainer role is responsible for training, presentation, advanced, analysis, retail, procurement, telecommunications, telephony, design, research.
To write great resume for client trainer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Trainer Resume
The section contact information is important in your client trainer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Trainer Resume
The section work experience is an essential part of your client trainer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client trainer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client trainer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Trainer resume experience can include:
- Collaborating with leadership on how to improve client training effectiveness
- Experience in a training role in a technical support or client care operation
- Passion for ensuring a world class support experience for our community
- Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams
- Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members
- Performing in-person platform training delivery at a Netcracker client site or a Netcracker training facility
Education on a Client Trainer Resume
Make sure to make education a priority on your client trainer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client trainer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Trainer Resume
When listing skills on your client trainer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client trainer skills:
- Work effectively with all global BIS sales and training resources
- Exceptional organizational and time management skills with the ability to manage multiple projects simultaneously
- Effectively influence and guide clients as well as communicate technical information in non-technical terms
- Two or more years of Retail Automotive Training experience (Automotive CRM training, Automotive Sales consulting, OEM Retail Training, etc.)
- Experience delivering training using remote tools (ie: GoToMeeting, Skype)
- Experience delivering training using remote tools Required
List of Typical Experience For a Client Trainer Resume
1
Experience For Technical Trainer Petro Client Services Resume
- Providing upper management with feedback from training experiences for the purpose of improving the training curriculum, processes, and procedures
- Facilitate all levels of evaluating training effectiveness
- Assist with development metrics to determine the effectiveness of training materials and programs
- Has proven record of training plan and material production
- Experience working with Automotive CRM programs
- Experience with Automotive Retail, State DMV or technical training
- Technical training specialist experience
- Excellent script writing
- Ensure client adoption is strong and new users are supported
2
Experience For Client Care Team Trainer Resume
- Dealership/DMS experience
- Strong ability to teach, engage, lead, and manage a classroom of 5-25 students
- Working with new Training Team members as required in mentoring activities
- Awarding certificates to training participants
- Tracking participant attendance and collecting evaluation forms and the completion of each course
- Tracking each participants progress and providing them with a detailed assessment
3
Experience For BIS Client Trainer Resume
- Becoming an expert of knowledge on the vAuto Tools and products to gain extended knowledge through onboarding, product enhancements, and weekly developments
- Keeping current with new Netcracker products and technologies
- Keeping abreast on all industry standards and technologies
- Develop working relationship with the Egencia Product Marketing staff to align and utilize new product release knowledge to keep the training material updated
- Train new and existing customers, helping them to gain maximum benefits from the service they are using
- Creation of appropriate training materials for internal and external use Work with Sales teams by providing quality training across all forms of media
4
Experience For Trainer Client Systems Resume
- Administrative tasks; recording activities & maintaining current status of installation assignments
- Write training scripts and other client training material as needed
- Deliver customer-facing on-site and online training
- Design or revise and enhance existing training programs and materials to meet the business needs
- Develop process/training documentation for all training programs
- Provide weekly status reports, and updates of all training engagements that are active and pending engagement
- Conduct continuous training of the identified client systems for all Client and Company users at Client/Company designated training sites
5
Experience For French & English Client Trainer Resume
- Own process for maintaining and creating help pages of Equifax products and services
- Demonstrable outstanding training record
- "Requires repeated bending and lifting >20 lbs"> 50 lbs"
- Maintain knowledge of standard operation procedures and company practices. Conduct follow-up product training for customers as required
- Assess clients current workflow and develop process change plans in order to incorporate Dealertrack applications into clients current operating process
6
Experience For Senior Client Trainer Healthcare Resume
- Sales, Account and Customer facing teams
- Work with each individual for 1:1 training (as needed)
- Self-directed and motivated in keeping current with new technologies
- Create standardized training programs and materials that meet customer needs and support both online, self-guided and face-to-face trainings
- Ensure the quality and consistency of training content throughout a course lifecycle
7
Experience For Brs Technology Client Trainer Resume
- Coordinate and support new client trainings to maximize adoption of the Egencia booking tool
- Deliver training programs based on certain requirements in accordance to a client-driven schedule
- Participate in debriefing and quality assurance with the implementation and account management teams
- Manage pre- and post- training administrative work
- Develop an extensive working knowledge of the Egencia product
- Support Implementation Project Managers and existing end-user trainings on product releases
- Problem Solving: Develops solutions to problems, identifies and proposes alternatives
8
Experience For Client Specialist & Trainer Resume
- Host 10-16 webinars per month, each ranging from 30 to 60 minutes
- Record 6-10 voice-overs for training videos per month
- Be a strategic member of the department with new ideas on how to create more engaging content
- Create and revise training courseware both core and custom
- Participate in Training Needs Analysis activity with clients
- When necessary work with the customer to customize the training delivery based on the customer’s requirements and culture
- Provide internal product training as needed
- Create and present training materials for client retail For Client and Company HQ, Field Sales, Administrative and Retail associates
9
Experience For Client Implementation Technical Trainer Resume
- Coordinate and deliver internal training to Business Operations Teams on Equifax products and services
- Development of internal and external training programmes
- Highly motivated self-starter, capable of working independently, and in a team environment
- Communicate extremely well both orally and in writing and deliver face-to-face trainings to internal and external audiences
- Knowledge Level: Working
10
Experience For Psap Client Support Trainer Resume
- Perform follow-up calls to customers
- Work with Business Development Teams to help identify new product development
- Travel: 75% of the time (throughout IL and into St. Louis, MO area)
- Travel:75% of the time (throughout IL and into St. Louis, MO area)
- Strategically assess clients’ business and identify improvement opportunities
- High level of energy, drive, enthusiasm, initiative and commitment
List of Typical Skills For a Client Trainer Resume
1
Skills For Technical Trainer Petro Client Services Resume
- Experience presenting content with GoToMeeting or WebEx (or similar software)
- Deliver agreed volume of client training sessions and meet or exceed metrics for effectiveness of training delivered
- Strong background in automotive software and/or automotive training
- Experience in web-based software training
- Experience working with CRM programs, preferably SalesForce.com
2
Skills For Client Care Team Trainer Resume
- Experience with Automotive Retail, or State DMV, or technical training
- Independently manage projects with a proven track record of managing multiple deliverables
- Experience developing recorded video material and software knowledge is an advantage
- 0 – 2 years experience being on-camera
- Hand-on experience operating broadcast cameras
- Writing training courses, preparing and testing training labs and practical assignments
- Delivering intensive and complex learning content through web based training sessions to vAuto clients tailored to multiple learning styles and business needs
3
Skills For BIS Client Trainer Resume
- Identifying risks and challenges during training sessions and taking appropriate steps to escalate concerns to upper management
- Establishing a client training agenda to support adoption, retention and growth
- Working knowledge of MS Word, Excel and PowerPoint, Salesforce, SharePoint
- Support the global training strategy, enabling a consistent format across the department for all system and processes training requirements
- Deliver training presentations as needed via various channels including in-person, online, e-learning
- Successfully onboarding all assigned accounts with multiple training sessions, covering multiple products
- Knowledge of training philosophies and techniques to maximize client learning
- Support or lead the development /updating and maintenance of generic and tailored education, training and awareness materials for all areas of responsibility
- Make ongoing necessary changes to the program based on participant feedback, product changes and our evolving business needs
4
Skills For Trainer Client Systems Resume
- Participate in other Learning & Development and training department wide initiatives
- Review existing training provision and processes for clients and offer ways to improve
- For the designated modules, support and be accountable for training, education and awareness globally across Barclays
- Identify, document and address unique or recurring client problems
- Update and maintain manuals and end user documentation used for training
- Manage the delivery of onsite and online training services to internal and external customers
- Identify training needs across customer segments through needs assessment and ensure all opportunities for client developments are acted on
- To work with relevant departments to continually implement new ideas and improve the way training is administered and fulfilled
5
Skills For French & English Client Trainer Resume
- To liaise closely with Account Mangers to align the training activities with the online renewal process and customer retention initiatives
- To achieve monthly training KPI’s related to quality, market penetration and online product usage
- Develop an extensive working knowledge of our product
- Lead T1-T2 client training on-sites
- Lead Software Extension training in NYC
6
Skills For Senior Client Trainer Healthcare Resume
- Assist in Emeryville Bootcamp training execution as needed
- Track training completions, attendees and tie back investment to account growth and progress
- Build out new training materials specific to on-site learnings needs and client customization
- Stay up to date with trends and challenges in the industry as well as in the Learning and Development field
- Knowledge of MS Word, Excel, PowerPoint and other training software
7
Skills For Brs Technology Client Trainer Resume
- High enthusiasm, creativity, and desire to work on a fast paced/ever changing team with a positive attitude
- Able to travel 75% of the time, including some overnights(territory is Fresno- Bakersfield, CA)
- Anticipate areas of difficulty and/or questions and quickly adapt training to meet unforeseen needs
- Proficient with Adobe Editing Suite
- Create standardized training programs and materials for online, self-guided and face-to-face trainings
- Oversee and support new client trainings to maximize adoption of the Egencia booking tool
- Support large pre-sales meetings, trials and client onboarding as needed
8
Skills For Client Specialist & Trainer Resume
- Knowledge of other data sources that are available for customer management, collections, credit risk and fraud prevention and detection
- Knowledge of Adobe RoboHelp and Camtasia Studio or similar tools
- Liaise with Broadridge conversion team on enhancements that impact Client Account Response. Ensure reference material and procedural changes are communicated to subject matter experts
- Maintain daily Specialist functions to assist with meeting SLA on a daily basis
- For designated area, ensure that the relevant intranet site remains fit for purpose and provides the appropriate amount of information to the business, providing direction and regularly updating where it does not for all areas of responsibility
- Draft and review business user communications for the Procurement Operations team, and upload onto internal intranet and systems where appropriate
9
Skills For Client Implementation Technical Trainer Resume
- Develop curriculum and training materials in conjunction with subject matter / product experts and a variety of stakeholders to provide customers with superior service
- Attain certification were certification/assessment is deemed necessary by management
- An academic legal qualification or law / research background
- Driver’s License and own vehicle
- Take initiative to learn new product releases within the our platform
- Work with the team to improve the certification program structure and content for all trainings
10
Skills For Psap Client Support Trainer Resume
- Participate in weekly team meetings and provide program updates to relevant stakeholders
- Collaborate with SME to develop and update content as needed
- Responsible for quality, execution and completion of all on-sites
- Periodically prepare, present and review program changes, feedback and updates with the team
- Learn and educate users on DMV business rules and regulations and to maintain current with state SOP changes, mandates and legislation
- HUMOR – maintains a positive and constructive sense of humor; is appropriately funny and can use humor to ease tension
- RESULTS DRIVEN – takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. Skillful in securing and deploying resources effectively and efficiently. Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
- TECH SAVVY – anticipates and adopts innovations in business-building digital and technology applications. Actively learns through experimentation when tackling new problems, using both successes and failures as learning fodder
List of Typical Responsibilities For a Client Trainer Resume
1
Responsibilities For Technical Trainer Petro Client Services Resume
- Provide an expert level knowledge of the specific Netcracker product(s) and the accompanying business areas to a level providing user acceptance of the product(s)
- Effectively present and engage with medium or large size audiences
- Properly analyze each clients’ technical and business environment and map it back to the course curriculum
- Able to travel domestic and international up to 50% annually for short, week-long, or extended trips
- Schedule, manage and conduct virtual public trainings on a consistent basis
- Take initiative to learn new product releases within the Egencia platform
- Scope of impact of decisions: Immediate and related depts
- Result of decisions: Influences work results, productivity, and/or expenditures
- Level of Autonomy: Independently determines / develops approach to solution
2
Responsibilities For Client Care Team Trainer Resume
- Budget Responsibility: No budget responsibility
- Management: Does not supervise/manage others
- Promote and deliver both on-site and webinar-based instruction and operation of VinSolution’s suite of products, promoting the advancement of its utilization with our customers
- Effectively present VinSolution’s suite of products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions
- Effectively troubleshoot questions and issues within the VinSolution’s suite of products to meet each customer’s needs
- Construct and communicate all dealership training documentation, including training agenda, daily training reports with class attendance and training issues, training recaps, support tickets, and other training communication, and record all documentation in Salesforce
3
Responsibilities For BIS Client Trainer Resume
- Analyze organizational issues and opportunities to determine, develop, and implement ways to improve customer and organizational effectiveness
- Keep up-to-date on current automotive trends and best practices to ensure consultative content is relevant to provide maximum value to dealerships
- Engage and participate with Client Training team, to include working with team members, mentoring & coaching new team members, and participating in team meetings
- Schedule travel in accordance with departmental practices and Cox Automotive company guidelines and policies
- Conduct any system- and HR industry-related research necessary to complete assigned projects
- Drive and develop user adoption of Equifax solutions
- Report competitor and market intelligence, as appropriate
- Provide regular feedback to Account Managers on opportunities that exist within their portfolio
4
Responsibilities For Trainer Client Systems Resume
- Has previously trained clients and internal stakeholders on data and solutions
- CUSTOMER FOCUSED PROBLEM SOLVING – Builds strong customer relationships and delivers customer-centric solutions. Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems and produce solutions that are in the best interest of the customer
- Teach Remote sessions
- Teach and model Dealertrack’s company values: Operational Excellence, Innovation, Team work, RoleModel/Leadership, Accountability, Client Focused, Knowledge
- Two or more years of Automotive industry experience
5
Responsibilities For French & English Client Trainer Resume
- Comfortable with extensive weekly travel
- Learn and educate users on DMV business rules and regulation and to maintain current with state SOP changes, mandates and legislation
- Support customer needs across the corporate, academic and public sector
- Support the sales team to sell online solutions to local and global clients
- Localise and rollout product enhancements
- Effectively presenting the vAuto suite of products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through training
- Training on core functionality, products, and modules, such as (but not limited to): Pricing, Appraising, AutoWriter, Merchandising, Provisioning, SubPrime, Conquest, Mobile, Photo Management, ListingLogic, Price Advisor, and more
6
Responsibilities For Senior Client Trainer Healthcare Resume
- Maintaining a high level of energy and enthusiasm through each training session to keep clients engaged
- Monitoring usage of all products trained, following each session and proactively reach out to the clients or upper management to address any deficits or concerns
- Accurately update and maintain customer and activity data into Salesforce CRM
- Maintaining an in-depth knowledge of current automotive trends and best practices to ensure educational content is relevant and provides maximum value to dealerships
- Basic knowledge of Microsoft Office, Outlook, Excel, and PowerPoint required
- Manage customer expectations in complex situations as well as align best practices
- Commitment to customer satisfaction and quality service
7
Responsibilities For Brs Technology Client Trainer Resume
- Sharp, fast learner with a technical curiosity and aptitude
- Adapts quickly and easily to new situations
- Travel Required- 75%
- RELATIONSHIP SAVVY – Relates openly and comfortably with diverse groups of people. Easily maneuvers through complex policy, process, and people related organizational dynamics. Able to gain the confidence and trust of others through honesty, integrity and authenticity. Able to build partnerships and work collaboratively with others to meet shared objectives
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